Where is TD Bank Corporate office Headquarters

I have been with TD BANK over 23 yrs, Since it was my neighborhood bank in Hicksville NY … It’s a Shame the Bank is not the same as use to be in the past . There’s always 2 members in front register. There are 10 Customers in que, 20 minutes minimum to do one transaction. Check chase !! Your next door neighbor, Happy smiley faces to help. 90% Your 🏧 is Down. I just wanted to deposit cash and cheques , 🏧 is down all the times, I have an early morning flight , Guys please do something hear. , You guys are slacking, wakey wakey .. I’m closing my account when I back. Chase bank is next door too. It’s Sad but unfortunately I have too. Good Luck

I would like to know the name of the person in charge of Customer Service. I did submit a letter it is below. I received no response. In addition to the name I would like phone number and extension. Thank you

I have been a long term member of the bank but now they have caused me significant harm. I was a victim of a scam and the bank confiscated my last $1000 dollars and left me with $84 dollars. The scammers deposited a $1000 bad check to my account and the bank paid it so when my annuity check came in the bank took it to replace bad check leaving me almost penniless. I needed a personal loan I was declined by TD for bad credit I begged them and said they could take payment from account monthly but no and then they took money. I asked them to give some money back and put me on payment plan. Why did your bank treat me so poorly and leave me with nothing. Of course when things cleaded up I will leave TD Bank.

I will continue having accounts with your bank but…
I hate your bank. I hate the offers I get from you guys, for credit cards, new accounts etc.
In 2016 I was buying the co-op I currently live in. I called the branch I used to go to before my wife and I separated. This was at 196-41 Northern Blvd, Queens, NY 11358.
I was looking to secure a mortgage. I called the branch. I called during business hours yet in my first few tries, nobody answered. I finally got through, and the person on the other end took my information and said someone would get back to me.
I am still waiting. I instead went to a Chase branch near my new co-op and saw someone immediately and got the ball rolling toward giving me a mortgage.
I will keep my accounts at TD bank, but all your ads for credit cards, new accounts etc. just make me angry and remind me that nobody had the decency to get back to me. I don’t think you have any Customer Care.

I closed on a house – low 6 figure check coming to me. I deposited it last week and because they “don’t know if the check would clear” the deposit has a hold on it. It is from a local bank written out of a trust account. Customer service told me that they cannot contact the “Hold Department”. Called back because disconnected and the third person says “I can call them!”. Instead, just transfers me to another customer no-service representative who completes a request to lift the hold. When will I find out? Never! If the money becomes available . . . They won’t contact me to let me know about the request or anything else. Convenient? Yes, it has many branches. Customer oriented? Only if your name is “shareholder”. Can’t even call a person at corporate! The phone number is the local branch!

I gotta say for the most convenient bank this is some bullshit! You really need to get your act together! Your machine eats my card at no fault of my own and I have to go through all this bullshit only to get a new card and be inconvenienced all over! The bullshit ya don’t have the keys to get the card out of the machine is a crock! Your phones don’t work cause I tried all day, never not once did it connect unless you use the 888 number! More bullshit, convenient for who certainly not the customer that’s for damn sure!

As a long time customer, I am terribly dissatisfied at this point with their services. Their “Dispute and Claims department are a standing joke! I filed a fraud claim with the bank against an auto insurer who fraudulently took payments from me. I am a Black, elderly man who is disabled. The company in question has a long list of fraud allegations against them I found out through The Better Business Bureau. TD awarded me a “temporary” credit, with all the friendliness of a community bank. They recently, “determined the fraudulent charges were NOT in error! They now ask for their credit back.
I must admit, TD bank boasts diversity and
outstanding community service, but I beg to differ. While their diversity starts and ends with reps visible in the bank. This is not a bank that services minorities, the elderly or the disabled well.
If necessary I will recoup my losses through the our Department of Banking and Insurance.

Supporting transitioning kids is demonic. Satan worship is supporting no gender. Children are born children of God. Male or female. Leave them alone till they can give consent to whatever. Schools indoctrinate them which doesn’t help. It should be illegal.

My father has been with TD Bank for over 4 yrs. They froze his savings and checking accounts with no explanation. We went to the bank and there were 5 more ppl that we saw at the time with the same issue. We have contacted channel 5, 7, and Help Me Howard, and working on getting in with the other ppl to bring a class action lawsuit against TD.

My name is Harpal Singh I am calling because I have a problem with the bank not the bank but your employee from the bank she said she’s a manager. Her name is Diana I’m talking about location, the Beth Pike 512.in Bethlehem

I’m customer almost 13 year but recently I have one problem with your team member it’s not happening one time it’s happening. Several times a name is Diana she said she’s the manager from the bank. She’s really rude with front of the customer. And I’m thinking something like that insult. I have to close my account because of her.

Wow there are A LOT of unhappy customers TD. I’m believing that it’s time to change my financial institution after I also had a recent issue. My situation was that I had false charges on my card which I knew 100% that were not mine so I spoke to a rep to file a dispute. Well after 3 weeks or so I received a letter stating that the two charges were indeed my. It stated that I used my card in person in a state/restaurant I was never at. NEVER. In order to attempt to fix these charges I had to speak to the restaurant myself and this gentleman knew exactly what happened. Why does a card holder and /or a merchant have to do your damn work? You failed to take that extra step because it was easier for you. Unprofessional with many incompetent employees and I have a family member working in this institution so know the difference. I am due for a written apology and should be compensated for your unprofessional acts. I could have been out $200+. I won’t wait to long to see how this company can change my thinking.

Sorry for the typos but I know it makes sense. I am not happy with this bank right now and have been a long standing customer.

Been with this bank since 2007 and never had a problem until June 23, 2023. They allowed someone to with draw $514 out of my account in another state. I have closed out my account 3 times and included password thinking it is a protection. It has been several trips to that bank proving I don’t reside in that state. It has been 3 months and I am still waiting for the return of my mo ey after filing the appropriate paperwork as requested by the bank. Going to file with the New Channel to expose this and file it I’d an inside job.

In every comment that I’ve read, it seems as though there is nothing good to report on or say about this terrible bank called TD BANK. And I can certainly see why now. I have only banked with them for about three months and they have placed me on their fraud list and said that they were going to close the account. This, after someone else sent me a bogus check and attempted to deposit it into my account. For this, they have now made me to look as though I am the scammer! This bank should be ran out of town or the U.S. on a rail! I’m a former podcaster but oh -how I wish I were still in business to have all of these complaints about this sick bank heard around the nation. Then, instead of shutting down the account like they said they would, they continued to send me notices in the mail about an overdraft because I had not paid monthly maintenance fees. Whaaaaaaat??? THESE PEOPLE AND THIS BANK ARE QUITE SICK. THEY ARE THE REAL FRAUDSTERS AND SCAMMERS!!

I have been banking with TD for 4 years and I must say at this point I am disgusted with my last experience. Someone intercepted a check that was sent to me via mail and mobile deposited the check with TD. I went into the bank to express this concern to them and was notified that they KNOW they check was stolen and deposited within someone else’s account however they could not give me the money even though my company’s name is on the check. I was told the bank that CUT me the check had to put in a claim, however the other bank (PNC) said they could not put in a claim because TD Bank verified that it was my account which was FALSE! I am stuck between 2 Banks and no one wants to help. TD bank informed me that they could NOT give me anything stating that the account was not my account. Is there anyway for me to take BOTH of them to court and get some compensation for this disaster. It’s been 4 months going back and forth!

Don’t ever come to the Lawrence branch in NY I’ve been sitting here for 2 hours waiting for the branch manager to return. Customer service here sucks.

I am 92 years young, a customer of TD Bank, Forest Hills, NY for 20 years. On September 27, 2022 I was scammed by Zelle a corporation connected to TD bank. I reported this to the bank on 9/28/22. I was told I needed documentation that
my cell phone was Devicev protected by my my carrier AT&T which it is. That was not good enough, now at a cost to me, they need my computer to be cleaned.I was told that this would be resolved within 24 hours. I now am 3 days with my bank accounts Frozen and still no solution to this situation. I expected more from TD Bank?

TD North doesn’t investigate fraud cases

Deposited $320 cash into their ATM. Now they have a hold on $220 of it. I have a receipt, yet they still say I’m lying about the amount I deposited. Your ATM is NOT WORKING PROPERLY and I’m paying the price. Totally unprofessional staff. DO NOT use their ATMs for ANY deposits nor withdrawals for that matter. They’re scamming people! And their receipts are useless!

This is the most horrible experience in getting my worn out debit card ending in 7497 replaced. I called early last week to get my card ending with 7497 replaced since it was getting worn out. I received my card yesterday 9/10 for card ending 4493. I called the bank letting them know they sent the wrong card. The rep on the phone stated I was wrong and they sent the 7497 out, I said no, look again, I just activated the 4493 they incorrectly sent me. So she proceeds to send the correct card out, not saying anything she was wrong.

Today – 9/11, I used my debit card 7497 this morning and wasn’t able to. I called the bank again and this rep stated the 7497 card is closed!! I asked her why, I haven’t received my replacement card yet?????? She said it was processed incorrectly as a lost card rather than a replacement. This is just wonderful since ALLLL my autopay accounts are pointed to the 7497 card. Rep even told me I am getting a whole new number altogether! Not even a replacement. Told me an option is to go to the bank physically and resolve it. WHERE IS THERE A BANK IN ARIZONA??? Please tell me, last I checked they were in the east coast. TD Bank going to pay my round trip airfare to go to the bank???

Now I spent all morning transferring my autopay and miscellaneous accounts to my 4493 bank account, since I have no card for my 7497 checking. My 4493 account I have no money going to. Now, I have to transfer money to this 4493 account because I have NO CARD IN MY POSSESSION linked to my checking account 7497!!!!!!!

Great workers you have working for the company! Kudos to the awful job they do. I’ve been with this bank since it was Commerce and with all the issues I’ve always had with this institution, I decide to stay and take on more BS than I should have.

Hi 4 years ago I booked a cruise with NCL in the meantime Covid arrived and it was postponed I never thought this would happen not thinking I closed my acct. 3 years later thr cruise was canceled and I called to get my money back. Well now it’s 4 years long long story never received my money 1st because the women at ncl was horrible 2nd Mike was wonderful at Mansfield Ma he could only write what they had on A temple which made no sense at all said nothing about never said they didn’t get my money back. Talked to ncl again. For the 100th time they need something saying thag Td never got the money back once my acct was closed they refused to write anything like that I was a customer for many of year. So I’m out $1165.75 cuz they can’t write one word I’m so upset I can’t believe they wouldn’t write that. I was a customer for years. I went to another bank the women I worked for did direct deposit only if you were a customer at this other bank. Td charged me $8 to cash my Check I was going back to them once this was straighten I don’t work for her anymore. Now I won’t I’m so upset I’m homeless now I could use this money I can’t believe there doing this to me

Well I lost my debit card and it was being used cuz I didn’t know that I lost my card that put me way over in my negative zone and they didn’t want to credit me none of the money back that I never authorized they suck TD Bank needs to go whistle Dixie and never ever ever look for new clients because they’re nothing like other Banks I’ve ever dealt with before I’m closing my account soon as anything

Every time I try to cash my checks and ask for all $100 bills they automatically tell me they can only give me half in $100 bills. It’s manly the Philadelphia Broard st branch. This was happening a year ago and the branch Manager Percia took care of it. I assume she’s gone because they are back to there old stupid rules. If you run short of bills order more but if I keep my money with your bank (it’s a lot more then the checks I’m cashing) and can’t get what I want when I need it why should I stay here
By the way I had to drive to the Organ Avenue branch and they cashed my check the way I needed it. Thanks for the inconvenience please fix this problem with these branches

The bank on Springfield Avenue in Newark New Jersey have not allow me to withdraw my savings and payday block on my account which means they have closed it my money I needed to take care of myself this is all the money that I have they will not release it and the reason is a made-up one I believe I’m just looking for help so I can buy myself the things that I need with my money money if someone can please help me I would appreciate it greatly I just need someone to talk to me and explain to me why I cannot retrieve my Money my name is Randy Clark my phone number is 862-235-2193 I’m just looking for help so I can buy me gas and get me things that I need my money is being held up so please someone help me

My first experience with TD bank will be my last. I recently opened a checking account with the branch in Seneca SC . I opened it because I was having financial problems and a friend told me to open the account and they would mobile deposit into the account for me to help me out. I opened the account with 50$. The next day my friend made the deposit and said it would be cleared in 2 days. After 2 days the money was still not posted. I called the branch and and was told to call the fraud department because the check had a 6 day hold on it. When I explained what my friend had done my account was immediately closed. I was told that the check was not real and would not be accepted Now I can’t even get my 50 dollars out unless I go in and open a new account.My friend and I are being treated as if we were criminals. I suppose if I had opened with 50,000$ the check would have been put through immediately.

Originally from Boston traveled the world an by far the worst banking had to use

I open a business account at a Td bank in palm beach lakes fl and 3 and a half weeks later they closed my account at a location in Delray Beach fl for no apparent reason. Called the headquarters in New Jersey and can’t get to speak to anyone who can help. The worst bank ever!

I have been attempted to contact my local branch via phone for 3 days multiple time per day. Either the phones do not work or they are ignoring customer calls either way this is unacceptable. I have even called TD online and they emailed the location 2 days ago…nothing

I have to explain everything to the person who answers the phone. When I do they say they need more information before I can get a supervisor/manager.
It is very frustrating

My recent trip to TD Bank in Wilmington Delaware was an unbelievably frustrating experience opening a business account. After going through the process to register an LLC, register in the state and city, and set up fictitious name which required multiple state agencies, I wouldn’t have imagined that setting up a business bank account would be the most difficult and frustrating experience. But it was incredibly frustrating. It felt like they didn’t want the business. I needed 4 different types of ID, an official letter from the IRS and then after making multiple trips and submitting everything, I was told it’s too close to 5pm so they couldn’t process it that day because it takes an hour. They agree to process paperwork next day but then there is further back and forth about an official EIN document from the IRS, and manager approval is needed but manager isn’t there that day. So then they finally agree the next day to process account and I didn’t have to be there for it but would need to come sign something when done, which I was happy to do. I received message asking if I could come by today to which I replied yes and that I would be in this afternoon. I received a message saying great see you soon, but when I made it into the bank at 2:25, on a cold and rainy day, I find that the one any only person able to finish the process for me is on a 2 hour break. And no one else could help me. Beyond frustrating. “America’s most convenient bank” “banking more human”. That’s laughable. Not in my experience. I would recommend any other bank of you are looking to set up a business account.

TD Bank is without a doubt the worst corporate entity under the sun. I have several merchants and over $400,000 tied up with this institution and am ready to pull the plug. One of my employees deposited 52 payroll checks TWICE!!! These checks were 2-3 years old. TD Bank, in their infinite wisdom, cashed them a second time to the tune of $7,400. I have gone back and forth with my local branch as well as the fraud department. To no avail… incompetence from the top down at this institution!!! No follow up, no investigation, no reimbursement! Only lip service!!!

On last Friday 29 of April. My checking and saving account was running normal but then . The bank they just pending verification with no reason . I want talk to the owner of the TD bank . Is that how you control the TD bank . And now I go close account with no reason they took all my money alway . I really want talk to the owner of the TD bank to see why they let the brachial do that to the customers.

On Wednesday TD had my bank card listed as lost or stolen although I had the card in my hand. They closed the card, never contacted me, when I contacted customer service they couldn’t explain why it happened. I was told to go to the bank in the morning and get a new card. I leave from work at 10 am to go to the TD Bank at 2237 Cottman Ave in Philadelphia, to get a new card. I was told to sign in and I’d be seen. They had 3 reps working at desks and 2 tellers. Only 1 of the reps was actually working. The other 2 reps ignored the 6 people who had been waiting for over 35 mins (2 people left because they waited so long and weren’t even acknowledged) after 45 minutes and no one had been seen, I asked one of the reps since if there was only 1 person working to help the customers as I watched her and her other colleague who were supposed to be seeing customers sit at their desks and have personal conversations & ignore clients who had been waiting for almost an hour. She responded aggressively “ well I’m in the middle of something so yes she is the only one working “ I said I had been there for 50 mins just to get a replacement on my debit card that TD couldn’t explain why they closed it. She instructs me to go to the teller and the teller can help me. I go to the teller and the same woman comes up and said that TD was doing updates& the entire system was down so I wouldn’t be able to get a card for a couple of hours. I called the bank at 2:40 to see if the updates were completed so I could get my card, and they literally have an answering machine telling you to leave a message!! You could not speak to anyone at the bank. I spent an hour at the bank to no fault of my own my card was closed no explanation, experienced the worst customer service at the 2237 Cottman Ave Philadelphia location,was unable to get a card today because I spent an hour away from work at the bank. So for 48 hrs I’ve had no access to my account, my bills are on automatic payments and getting declined. TD has offered no help, solutions nothing. But it’s America’s most convenient bank right? That’s what your slogan is. Whoever the regional director of that branch needs to address the customer service issues. Blatantly ignoring customers for an hour and being completely rude when asked for help is a severe sign of lack of professionalism.

My recent trip to 1235 Blackwood Clementon in NJ was extremely frustrating. The 2 women who were assisting at desks, were rude, arrogant, and not customer service oriented at all. There was also a trainee gentleman with these 2 women, when I was just there. Hopefully you’ll be able to identify these 2.
They were anything, but helpful.

I am guardian of my brother’s account, appointed by the court on February 7. 2022. Proir to that I was POA—I had electronic access to his account to make deposits, check on transactions and balances, print out cleared checks. Since February 7, as guardian, I am not allowed to access the account–no reason why. Same account; same brother, same everything. If I want information on the account I have to go to the local branch which is not the best customer service site and very inconvenient when I had electronic access before. M brother is in long term care with dementia: why can I no longer to our banking on line? That makes absolutely NO sense.

Just received a letter in mail 1st one mind you, that our credit card was cancelled for inactivity! finally got the balance on the card to 0, refinanced and paid off small balance on the card and haven’t used it in a year, due to not really doing or going anywhere during the pandemic and because there was inactivity for over 12 months, they said they felt we no longer needed this card for our financial needs. HELLO, it has a good credit limit that we used for emergencies, animal care or vacations but since nothing going on over the last year due to Pandemic no activity, however making a payment of the card is consider activity I would think. Had the card for many years, never late, paid off or down many times, NEVER LATE EVER, not even close to credit limit ever. How is this possible, is this how TD Bank treats its good customers for years? totally disgusted and try to get something our of a customer service is like pulling teeth, all she said was thats our policy, thats our policy…no warning, nor phone call just a cancellation letter received yesterday. IT
WAS A GLOBAL PANDEMIC, do they not understand why there might not have been activity for a bit. UGH.
writing a letter to corporate today. This affects our credit score and credit utilization Im so mad and upset:

I’ve been contacting TD Credit Card customer service center since Feb 11, 2022 by phone and secure message. I am due a credit which they verified and each time I was told they out in the necessary form and would take 7 to 10 business days to appear in my account. (form issued 3x so far) Today is March 23, 2022 and no resolution. Totally disgusted with their lack of true customer service. Very unexpected!!!

I just spent 2 hours and finally got thru to Credit Card Services. They did nothing but send me to account services that could do nothing and then sent me to TECK. I still do not have access to any and all my credit card information. Is everyone at TD a moron? Shame on you. Time for another class action. You got caught stealing our money from the coin machines…now you steal our time. TD and its employees are THIEVES!

On hold for over three hours with fraud department. Trying to report delivery of checks in my name, although I have no bank relationship with TD. Account apparently issued without checking public records. Obviously, your bank is understaffed and cutting corners!

I have never, ever, ever experienced anything like I am with TD Bank NA. Besides being disrespectful, deceitful, flat out lying and discriminatory I have decided I am going to take them to task. Especially after receiving 3-5 debt collection calls a day and 2-3 robo/hangup calls it’s all too much. In addition, during the more than 20 calls to TD Card Services over a two month period one debt collector preached the Bible to me, asked me if I believed in God/Bible. Had me repeating Bible verses, even after I expressed I wasn’t and didn’t follow any organized religion, she insisted. I filed a formal complain in November 2021 and the matter is still unresolved. TD has failed in their duty of care, made me wait for months for a response to my complaint and reported me delinquent as all this was going on.

I never did business with bank like this one. Horrible experience! I can’t get money from acc.no one knows where the money is after depositing it 10 days ago. Manager in the bank do not want to talk to you and is very rude.He got physical to remove me from the bank while I ask for his business card. We still do not know what happen to the $ 6000 deposited on acc.

I’m writing you on behalf of my Td account , I feel that someone in the branch is tampering with my account things are not right with my account I ret talking with someone but I’m not getting anywhere my account is in the negative and I refuse to pay for something I already had the money taking out for,every time I use my account it show across my phone that the funds came out just yesterday I got another overdraft about a purchase I made at coach outlet saying it just posting and the funds wasn’t in there that isn’t true if I didn’t have the funds at the time I made the purchase online it would of declined my order just like BetMGM casino every time I play it comes across my phone how much was use to play and I check my account and the money is taking out for that use I have been with your bank for years and playing casino for years this has never happen I’m asking for you to please investigate this matter thank you
Clara Crawford

I’m get lots of hard time with the td bank business account. To get verification letters taken two weeks. And i have come everyday.

Why is the Kings Highway Branch in Cherry Hill always short handed. Today the lobby was not open and there were only 2 tellers at the drive up. I also notice that when you drive up, tellers rarely greet you. This used to be a very fine office, but it has gradually gone down hill. Every week there seem to be different people working there. Seems to be poor management!? About a year ago a deposit of mine for $600 was put in someone else’s account! This store must be watch more carefully and trained better!

I have been a TD Bank customer for almost 22 years, when you were originally Commerce bank. I have recently found a Certificate of Deposit opened at your Bank in Bellmawr, in May of 1999, for 250.00 the account number is 100003230. Can you tell me if this account is still open? Daniel Burfeind

I have been a member of this institution long before it became TD Bank formerly SIS in Springfield MA. I have nothing but rave reviews for the Longmeadow MA branch. All employees have been professional and personable. Countless times they have gone above and beyond in customer service.

This is the most unprofessional bank I have ever felt with their employees are the most untrained people I have ever met. You are foolish to do any

Quiero denunciar por éste medio antes de ir con m8 abogado a la prensa y noticiero local.
Mi nombre es Miguel Aguirre Pirela y soy cliente de éste banco cerca de 8 años, he venido a la sede de TD bank ubicado en 1475 Osceola Pkwy. in Kissimmee, FL.
EL MOTIVO DE MI DENUNCIA ES EL TRATO DENIGRANTE Y ME ATREVO A DECIR QUE DISCRIMINATORIO POR PERTENECER A UN GRUPO ETNICO MINORITARIO.
Resulta que desde hace 3 sábados he venido a ésta oficina EN HORARIO DE TRABAJO y me han mandado a sentar y han hecho pasar otros clientes, que incluso han llegado después de mí y luego al llegar el fin del horario de trabajo, me dicen que no me pueden atender.
Lo considero una falta de respeto que riñe con “EL SERVICIO LEGENDARIO QUE TODO CLIENTE MERECE”, que ustedes promocionan ennla grabación que colocan mientras un cliente está en espera.
Creo que todos merecemos un servicio digno, respetuoso y acorde con nuestra condición de seres humanos y en ésta oficina me han hecho sentir discriminado, menospreciado y denigrado.

Gracias por su atención

Miguel Aguirre Pirela.
(407)369-0319

Good morning my name is Eula Brown and I been going through T D Bank for two weeks and I can’t take money out of my account please see what you can do my social security check went in yesterday and I can’t talk with no one they gave me Mrs.Manal Soad and all I get is her voicemail all day long please help me account is 4392662247 please look into

Horrible bank. Will move all my assets to JPMorgan. They know how to value loyal customers.

So I have been waiting for over almost three weeks for my funds to be mailed to me! Called the back of office twice and received no call back. So since you guys haven’t been considerate enough to let me know what is going on I’m going to keep hounding you guys for my funds! thanks!

I have been with this bank over 20 years and am very discombobulated with a service I received. It appears this bank care more about money than their customers.

TD IS THE WORSE BANK EVER ! I’ve been banking with them for YEARS. Someone stole my card and ran it up ! They took money out at the teller! 3x in one day ! TD Customer service is horrible, all the bank managers are disrespectful and it’s sad to say that I felt against vs with ! She’s trying to tell me I can’t keep disputing as well as I’d have to pay for someone else’s mistake.! This is the worse bank ! I want the money taken from me back and my account closed .

This bank is a joke they locked me out of my account for 2 months then when I finally was able to contact someone they helped me gain access to my account only to learn that it was $15 in the negative because of their fees I set up a transfer from another account to TD Bank only to learn that they had closed the account and charge it off the day before and rejected my transfer I don’t know what kind of banking this is but I intend to contact the comptroller of the currency so that he can know the practices at this Bank

As soon as I can feasibly do it, I will be leaving TD Bank, which I have been using for about 20 years. I have been treated with disdain by their Customer Service agents, told FOUR different stories regarding something unauthorized that they did in my account, and had my intentions and requests disregarded constantly. The story is almost unbelievable. Avoid this bank if at all possible.

I have four commercial accounts and can’t wait until the end of the year to get the hell out of this bank.
Waiting 40 minutes to make a deposit is beyond acceptable.

I have had to sit in my car for over an hour to make a deposit. I have been to my.other two banks and was in and out within 20 mins. There aren’t any checking or savings deposit slips in the lobby ATM…I am appalled at the service here. I bank at the Union Branch on Commerce and Morris Ave.

Have been trying for over a week now to get a new debit card and dispute fraudulent charges. Sent multiple secure messages because the phone customer service is unable to handle the request. Phone rep said to go into the beach to handle. The branches are closed moron. This is the worst customer service I have ever experienced.

For 3 months plus now you close the inside of the bank. Also cut hours of operation through the drive through which everyone has to go through. The lines an wait time is unacceptable. All essential places are open isn’t banks considered essential also. Especially now that business are opening I see no reason why people can’t come into the bank now. Go back to years ago and put glass up if you want to protect employees like every other business is doing.

I have never experienced such horrible service from a bank in my life. I have been trying to get a payoff on a loan in order to close on a property and after 2 weeks of the title company faxing requests, making calls, visiting 2 branches there is still no payoff letter. This is the one and only thing stopping this sale from going through. I would NEVER recommend this bank to my worst enemy.

Need to change hours back drive threw 8:00 am so people don’t miss work and can have there lunch at 12 Instead of sitting in Line with about 20 cars They don’t even answer phone no time with 2 people working

For 3 months now I have been unable to get help for a glitch with TD Banks Zelle program. This is beyond acceptable.

Your bank at this time of crisis when everyone is hurting and needs help , doesn’t show you care about your customers. Several people I know have mortgages with you and are told they will not be charged a late if late, but must be paid in full at the end of this 3 month period they have given everyone. We were told it would go at the end of the mortgage which really would help everyone. Why have this 3 month grace period if your bank wants all their money bank in 3 months. People need their stimulas checks and unemployment checks to get through this. You care nothing about them, only yourselves. We have an account with you and will be closing it. You people are ungrateful and I’m ashamed to be a customer.

Your services are awful at this time. Customer service is 00

You don’t care about your customers. You need to go back to the drawing board

Marie,

I think you are aware of our terrible experience with TD Bank on our recent vacation to Ireland. I am not sure that you can understand it from the customer perspective by reading the recitation of failed attempts to correct the problem. So I have attempted to describe what it feels like from the other side of your desk.

1. Before I left on vacation I reported to the Bank that I was traveling to Ireland and Northern Ireland so that TD Bank would not block any ATM transactions. TD Bank still blocked my transaction. Why?? Why did the Fraud department block the transaction? I need an answer to that! I think we both know that you were protecting yourself and that the customer does not come first. Please acknowledge that this is what happened!

2. When I received the text asking me to confirm that it was I that was trying to withdraw money, I texted back confirming that it was I. I received a text saying that “IF the transaction was denied”, I should wait a few minutes and try again. I did that and the transaction was denied again. Why?

3. Just so you know, it is infuriating for me, the customer, who knows that the individual that denied the transaction is now writing IF, as if there is a chance that the transaction was NOT denied, when we both know that the bank denied the transaction. IF you want to deliver good customer service, you must stop treating your customers as stupid.

4. I called the Branch for help and they were unable to do anything. IF you want to deliver good service, you need to train your staff to make sure the customer gets transferred to a person who can deal with the problem. A significant service failure!

5. Every time a customer calls Customer Service, there is a phone tree process to endure. Then there is usually a 5-15 minute wait for a real person. If a customer is calling back on the same issue, then the customer must go through the whole story again because there is NO WAY at TD Bank for a customer to have one person assigned to deal with the issue. Each time I asked/pleaded for the person to give me a phone number to call them back, they ALL said, “there is no way for them to do that”. IF you want to deliver good service, you need to provide numbers to call back that do not force the customer through 5-15 minutes of frustration over and over and over again!!

6. Each time I called the Customer Service line, the recorded message started out with, “Traveling? There is no need to notify the Bank that you are traveling because we will monitor your account for any unusual transactions.” DO YOU REALIZE HOW INSULTING THIS IS? You are announcing that the customer is the last person of importance to you and that you will be monitoring the account TO PROTECT YOURSELF, not the customer!!! I notified the Bank about my travels and you still threw me under the bus to save your risk!

7. I want to commend Cindy from Maine who is the only person who was able to unblock the card and allow me to get money from the ATM before we left. I also would say that the other customer service staff were very nice and tried very hard to find out how to fix the problem but did not have the experience or knowledge of the bank’s systems to fix the problem. And the communication between the Fraud Department and Customer Service, or the branch, is almost non-existent.

8. The original text trying to determine if it was really me who was trying to withdraw money contained an 800 number to call. After failing with several customer service staff to unblock the account, I called the 800 number in the Credit Card Fraud Department. It was answered by a rude individual who would not even listen to my story. As I was telling him NOT to transfer me to the customer service line where I already knew I would have another 15 minutes wait, he transferred me anyway. He should be fired and his salary should be credited to Cindy from Maine.
9. Our vacation was on a tight schedule. The only time we had to explore Belfast was Wednesday afternoon. Instead of being free to do what we planned, we spent the afternoon on the phone with TD Bank. You ruined the day and the next one as we were completely stressed by the inability to get money from our bank account. How do you imagine it feels to be stranded abroad at the mercy of your bank?

Many of your canned recordings talk about providing “Legendary Service”. The Bank cannot provide even marginal service if your processes and Fraud staff are inward looking.

Please let me know what the Bank is going to do about this!

This information is incorrect. That location is not an administrative office/headquarters. They are located nearby in Mount Laurel, NJ

TD Bank was issued a transfer request 5 weeks ago and has not executed it yet. I have spent over 3 hours on there phone system with no results. There is no contact email for customer service. I am just trying to access my own money.

Your customer service is very bad I am planning on suing. But before I do I would like to talk to you about it. I will be call later to day. The branch I deal is outstanding but when get of the phone to talk about some thing I so mad that I am about to sue you. The are things that you can do to make things better and we will talk about it.

We would like to say many thanks to a group of staff located in your branch located on 1837 Richmond avenue Staten island, NY and ,to say many many thanks to Jasmine at the branch for all of her help and the others. Truly real customer service come from both patience and effort to go above and beyond.

WOW- what a shame. I’ve been with you for many years, and granted I just have a savings account I wanted to sign up for an offer you sent me for a cash back credit card. You phone c/s SUCKED…had to go directly to the local bank, and while the person was very helpful I later decided i wanted a debit card (why a debit and ATM card s not the same i don’t understand) your website is NOT helpful in telling you HOW to get a debit card if you don;t have one, and the person who answers the feedback site is not helpful at all…doesn’t read the comments. My $ will be out by next week

zero customer service. will b taking my $$$$$$ elsewhere.

Greg Braca, I just want you to know that your bank is totally unprofessional, not service oriented, and irresponsible with the personal information it obtains from illegal sources. I have been attempting to professionally obtain information on a fraudulant situation that your bank has reported using my social security number for 4 months. Your customer service reps are extremely unprofessional and ill informed. You should be ashamed to be responsible for this bank. Maybe you should analyze Chase. They are true professionals. i need someone to call me immediately or i plan to contact a lawyer regarding this situation. I believe you are harboring criminal information with this roundabout way to obtain information.