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Where is T-Mobile Corporate office Headquarters

T-Mobile Headquarters Address and Contact

  • Address: 3618 Factoria Blvd SE, Bellevue, WA 98006, USA
  • Phone Number: +1 425-641-1140
  • Fax Number: N/A
  • Email: support@tmobile.com
  • Number of Employees: 51000
  • Established: 1994
  • Founder: John W. Stanton
  • Key People: Timotheus Höttges, John J. Legere, Mike Siever, J. Braxton Carter

T-Mobile Headquarters Location & Directions

T-Mobile Headquarters Executive Team

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Name

Title

John J. Legere

President, CEO & Director

J. Braxton Carter II

Executive VP & CFO

G. Michael Sievert

COO & Director

Thomas C. Keys

President of MetroPCS Communications, Inc.

Jeffrey T. Binder

Executive VP Home & Entertainment

David R. Carey

Executive Vice President of Corporate Services

Nicholas J.W. Drake

Executive Vice President of Marketing & Digital Experience

Peter A. Ewens

Executive Vice President of Corporate Strategy

Callie Field

Executive Vice President of Customer Care

Jon A. Freier

Executive Vice President of T-Mobile Retail & Direct Channels

Terry Hayes

First VP of New York & GM of New York

Michael J. Katz

EVP of T-Mobile for Business

Lynn Majors

Chief Privacy Officer & VP

About T-Mobile, History and Headquarters Information


T-Mobile Headquarters Photos

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  • feancisco banos says:

    My name is francisco banos 3721 sw 152 place miami fl 33185b phone number 786 252 0589 i have 3 lines i am 87 years old suffering from parkinson in both hands few weeks ago y traded my daughters phone 786 328 5877 for agalaxy10 priced at 800 dollars wirh a rebate of 17 3 dollars i wenr to one of your stores in miami with my daughter we spend around 3 hours talking with the rebate and they could not figure our how to approve thr rebate after that i have called many times explaining my case that i cannot go on line and nobody could help me somebody told me to fo rget about it i am writing to you for help you are my last resort with all my respect francisco banos

     
  • J.U. says:

    This letter is to express my frustration with the hope to get a solution to this:
    I purchased a new Samsung Galaxy Note 9 from T Mobile just when it came out to the market with the warranty that T Mobile offered me. About a week ago ago the phone fell and got a crack on the screen. Last Tuesday 20th I called T Mobile and got transferred to Assurant to place a claim. Assurant gave me a 24hr period to get my claim approved. On May 22nd I received an email from Assurant stating that the claim was approved with a link to follow up the claim. When I go to the link the claim doesn’t show. I was charged $99.00 deductible as arranged when purchasing the insurance. On May 24th I called Assurant to follow up the claim, a representative said that they didn’t have a Note 9 available for replacement and that I had to wait. On May 25th I received an email from Assurant stating that device is being shipped with a FedEx follow up number 495100636619 which I click and I receive a message “NOT FOUND”. On May 25th a T Mobile representative Christian, was very kind to make a 3-line call to Assurant. A representative from Assurant said they didn’t have a Note9 available.
    Tomorrow it’s gonna be a week since I placed a claim, and I still don’t know when my device will be replaced.
    All representatives understand my frustration but still nobody resolves my problem. How come T Mobile sells insurance through a company that can’t replace what you are paying for. How dare a company says “I’m sorry but at this time we don’t have a replacement” and we as loyal customers who always pay on time never say “we are sorry we don’t have the money to pay you now”. I’m contacting you because you sold the insurance and I pay you every month. How dare you make me feel you are doing me a favor when I’m paying for it. One representative gave me a credit of $25 that I didn’t request all I want is for you to comply with the insurance agreement.
    How would I rate this experience? Can you guess?

     
  • Natasha says:

    I Have been with T Mobile since 3/2011 and was very please with the service until recently. I had a personal account and went to open a business account . I was not told all the do’s and don’ts to switch my personal account under my business line . I was told its better, I would get better discounts . I was also added phones to my business line so it was all about the sales person making a sale. So because of this behavior my personal account is with a debt collector saying I owe T mobile 1300.00 all because my personal account was not switched over correctly . I need some answers and its reporting on my credit report.347 330 1996

     
  • Patricia says:

    In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and trips to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections for the amount due. We trusted T-Mobile to make good on their promotion.
    My husband and I are both in our 60’s and on a fixed Social Security income. The amount owed would be a very big portion of our monthly income. We came to T-Mobile in good faith looking for better coverage and now this has placed a huge hardship on us, especially here at the holidays. We feel T-Mobile has lied to us numerous times and have not been helpful in trying to resolve this issue.  We desperately need help from someone in your company to get this taken care of. 
    Russell & Patricia Michaels

     
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