Where is Synchrony Financial Corporate office Headquarters

I need to speak with a person that understand and have patience with the ederly

we need to do some damage to this crap company in FEDERAL COURT

i have never been late always paid more than was due paid off frequently used harbor freight card yet these idiots reduced my credit limit from 500 to 310 reason was that i have high credit card balances on other cards cards that are not relative to them nor delinquent i’am reading in a number of places how synchrony is deception does not apply truth in lending and opens accounts with out permission as a result of this i have closed all accounts with synchrony bank i advise others to do so as they are cheats FRAUDS LIARS AND LOW CLASS avoid getting any type of loan or credit with syanchony

I can’t get any help from your customer service people or your so called manager. I have been trying to resolve a fraud dispute but they can’t help me over the phone or give me a email address to send proof they want. They want them sent through their message but it won’t take the pictures to big I don’t know how to do this on my phone.i don’t have a computer. They don’t seem to care

I’m a Brandsmart credit card holder for over three years with an open account financed by Synchrony Financial. Recently decided to purchase a sound bar but didn’t have sufficient credit in my existing card so the clerk told me we would apply for a credit line increase. It was approved and we paid the equipment and left the store. Two months later we start getting calls claiming our account was delinquent. With a little bit of research we found out that Synchrony had not given us a cc line increase – instead they opened a new account. My husband now has two Brandsmart, Synchrony financed credit cards. We called to inquire about the possibility of merging the two accounts so that we don’t have to pay two different accounts. Three hours later we have not been able to resolve this issue. We’ve spoken to multiple managers – Denver, Syvel, Ryan and Holly. They all state that YES, Synchrony made a mistake when approving my husband for another card as opposed to a cc line increase. However, they are UNWILLING to do anything about it. Pretty much, yes we made a mistake which we refuse to fix and you have to pay, which we acknowledge, or your credit standing will be affected. Synchrony is basically admitting to misleading clients without repercussions. I hope someone from Corporate contacts my husband or myself to get this taken care of immediately as i will not hesitate to escalate this matter further. We can be reached at 305-490-8198 or 786-252-2116. Thank you.

If a mailed payment is not received by Synchrony,why should I have to pay a late fee on top of having to stop payment on such check? Besides, I always pay $100 a month instead of my due payment of $30.

Payments on my synchrony bank card–for a fridge and a few other items for a home renovation–were processed without my knowledge or authority several months ago.

My problem is this: My card has been used without my permission–apparently processed by employee Joseph Candelaria at Fergusons in Albuquerque–for the above referenced pucrases.

At this time my card has accrued several months of credit card costs which were not authorized by me.

Is there anyone at the corporate office who can help me adjust the significant costs I have incurred for items I did not authorize my card to be used for?

I would appreciate it if someone at the corporate level could help me. The practice of charging my card for purchases I only recently received–without my signature or permission–seems to be unlawful. Hence, this note requesting help. I can be reached at 505.489.9170. Please be kind enough to forward this note to someone in corporate office who may be able to help me. Thank you.

Sincerely,

Joseph Miceli

Unable to get a hold of the right people to close my account, on the phone for over 1/2 hour. I refuse to give out my social security number to the automated system, that is private information.
VERY POOR CUSTOMER SERVICE

Please explain to my why you have screwed up the allocation of my last two payments?! I have taken time out of my day to phone in the past two payments to ensure they were properly allocated to standard purchases on my CareCredit Card (which is a Synchrony Bank card). I specifically advised the funds to be allocated to the two standard purchases that were interest bearing NOT to be allocated to the non interest bearing promotional purchases. Both of these last two payments have been screwed up and inaccurately allocated costing my to incur additional interest!!! I have called several more times, spoken to several supervisors, in September spoke to Donna an escalation manager who ensured me everything had been taken care of and fixed — IT HASN’T!!! Why do I continue to have to follow up on my payments? Why are you so incompetent in processing funds when hardworking consumers are trying to pay you on time, more than they owe you? Why do you want to SCREW people by charging them more money in interest then they deserve to pay!!! This is CRIMINAL! You are stealing funds by allocating them however YOU want to despite, on a recorded line, me telling you specifically how I WANT them allocated!! This is financial FRAUD and bait and switch! To date I have yet to get a competent customer service representative who can re-allocate the funds and reverse the additional interest that I SHOULD NOT have incurred due to your errors! I would appreciate a follow up to this concern and for this matter to be promptly rectified as I have been trying to resolve it since August.

This company are rip off arrists

I have had many problems dealing with this bank. I have had an application for a JCPenny Credit Card rejected with an 840 FICO score because of some SEC. I have also discovered that Lowe’s Promotions are hamstrung when it comes to computing monthly payments that have to be done by customers. A simple calculation of dividing the promotion balance by the number of months available for payment can’t be calculated by computer! In stead, there are probably subcontract people who have NO IDEA as to what they are doing and just put payment amounts in error to the point that they are crediting my account beyond that which I am paying for that month! These problems have happened for the last two billing cycles and finally Customer Services Specialist Beverly at (980) 233-2691 obtained permission from her manager to do the data entry herself. If the IT Department had devised a simple arithmetic calculator for computing the monthly payment that pays off the promotion by the expiration date, then this manual process would be unnecessary and would allow Beverly to tackle more pressing problems. Beverly at first didn’t know what I was talking about, but after monthly conversations spread over 3-4 months, she gets it! Beverly has been a Godsend in getting the allocation payments straightened out and has worked beyond her normal 4:30 PM quit time to do so.
One other issue that I have is that the “System” keeps sending me letters which have NO explanation as to why they are being sent as to a topic, and no author. These letters have made me wonder why they were sent to me and even Beverly couldn’t be sure. It’s all bureaucratic mumbo-jumbo that just frustrates customers who have little recourse to understand the issue. The people working in the credit authorization are very unhelpful and snooty when challenged to explain a rejection which took over an hour one night after the Pompano Beach Florida store had closed and we never did get a straight answer that night, a wasted evening to be sure!

Your company under PayPal master card will not take off a dispute, they are keeping it open therefore the disputed money return is stuck in Process and this has been going on now for 3 months and over 50 phone calls and that’s also talking to automated machine for the first half hour before I can even get real people on the line. What is wrong with your Bank, I am now paying monthly charge so my credit don’t go bad meanwhile you. owe me and that will now take months for you to pay me back. And you issued a new card to me unauthorized. I never wanted a new card , but I think that was to cover your own mistakes you made.

I hope the executives of this company see this comment. We tried to apply for CareCredit and due to their system error, they continue to have issues pulling my husband’s credit report. The first supervisor we spoke to last night was very helpful and completely understanding and you could tell she really wanted to help. I was told to call tonight to see if the ticket she submitted was resolved. She mentioned it could take 48-72 hours but knowing our dog’s surgery was within 36 hrs, she wanted us to call back the next evening. We called tonight and both the supervisor, “S”, and manager, “J”, were extremely unfriendly and they really could care less that it was their system error that was preventing the approval process. The first supervisor, “S”, who was extremely kind said they would be able to apply the points back to our credit if I wanted to apply by myself but “J” & “S” both would not even consider … even knowing it was their system error. This could get very long but bottom line, I will NOT be applying for any card or credit in the future EVER with Synchrony Bank. Our credits are excellent and we ensure to maintain that and they didn’t care that if I wanted to open Carecredit, I would need to apply again by myself and get points taken off again… Which would still keep me in the excellent range but I refuse to give any more of my points to a company who won’t take responsibility for issues with their system and don’t care that I’m the one who has to pay for that ding. You need better customer service because if your manager is as rude as “J” was tonight, you will not get any customers. NEVER will I use anything Synchrony EVER.

EVERYTHING AUTOMATED, INCLUDING THE CORPORATE OFFICE! Can’t get through to a human – tried for about an HOUR – when I finally did it was with a foreign call center with people who can’t speak English well – tried to call BRIAN DOUBLES to complain – guess what?!! I GOT THE SAME AUTOMATED SYSTEM!!! Then I found a local Stamford, CT number for him and I got a recording saying the mail box was full!! This SCUMBAG is lining his pockets while he rips off his customers by avoiding human “customer service” contact on all levels. SHAME ON THIS GREEDY GRIFTER! Synchrony is HORRIBLE!!! Hey Brian I DARE you to respond – I will be shocked to see that you actually CARE about an Amazon customer!!!

They steal and rob customers. This is not a bank! There are fraudulent activities related to their Dispute investigations, false emails that state “They tried calling” when in fact far from the truth. This bank should be investigated and closed. Some of what they are doing is considered a crime under FDIC. The list of who terrible this bank is that is tied to PayPal is beyond discriminatory. They even use other people’s names on your letters that were not even to your attention, violating the rights of other consumers’ privacy. This is not over. Compliance is a big deal with banks. In a nutshell, thank you for a crimeful duty in the banking world goes to show you are just part of the dirty business plan scamming your customers.

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This is a F-ING SCAM!!!

I applied for the Venmo Credit Card through a link that a friend forwarded to me (since Venmo doesn’t offer that Credit Card option on my own account profile after a long time customer relation that we both have).

Then my application was denied, I get a letter and the reason is: “We can not verify your identity.”

I get in touch with Venmo to find out a better reason or to prove and provide information about my Identity that they can’t verify, Venmo always advised me to contact Synchrony Bank, which I did, and Synchrony Bank always advised me to contact Venmo support.
– For me this is a back and fourth unprofessional misleading of situations.
I say that because I asked both parties if they could contact each other about the issue that I have no control but them and they both tell me there’s nothing they can’t do about it. I supposed that they were partners in business but not sure how they do business!

I am only advised to re-apply, which I also did and the same happened again. Then I’m advised to reapply again but I don’t have that option anymore (reminding that I was using my referral link from a friend since Venmo never had that option available on my account).

Resolution: I also applied for an Amazon Store Credit Card (that is also managed by Synchrony Bank) and it was approved right away after my Venmo Credit Card was denied. The I applied the second time for the Venmo Credit Card and it was denied with the same excuse as mentioned above these comments.

Thanks.

I would greatly appreciate it if a CEO could call me regarding my account with Care Credit. I have tried to resolve my account with managers and was unable to solve my issues. Thank you

In response to your letter dated 11/16/2021 concerning the closure of my 17 accounts tied to Synchrony Bank, and one you failed to mention making it 18. Below I will describe each account and its usage.
1. Amazon Store Card **7512 $3100.00 limit, used weekly, paid off monthly, closed with an $1100.00 credit that I had to wait weeks to be sent a refund check, Lost reward points.
2. Gap Visa **7060 $1200.00 limit, used a few times, paid off monthly. Lost reward points $0 Bal
3. Old Navy Visa **6502 $1200.00 limit, used a few times, paid off monthly. Lost reward points $0 Bal
4. Ebay MC **0569 $300.00 limit, used once and paid off.
5. Gap Store Card **7600 $2100.00 limit, used a few times, paid off monthly.
6. CareCredit **7600 $5500.00 limit, used often, paid off monthly.
7. Living Spaces **3643 $2200.00 limit, never used, received after all accounts were closed.
8. Ashley Furniture **3157 $10,000.00 limit, used a few times, paid off monthly. $0 Bal
9. The Container Store **1219 $4500.00 limit, never used, received after all accounts were closed.
10. Sleep Number **7232 $5000.00 limit, never used. (wasn’t enough limit for the bed I purchased)
11. Real Rewards AE **2507 $1900.00 limit, used often, always paid off. Lost reward points $0 Bal
12. Zulily **9524 $3000.00 limit, used often, always paid off. $0
13. PayPal Credit **3886 $3000.00 limit, used some, always paid off. $0 Bal
14. QCARD (QVC) **9814 $700.00 limit, used once and paid off. $0 Bal
15. TJX Rewards **5759 $200.00 limit, never used $0 Bal
16. Mohawk Flooring **4736 $4000.00 limit, never used, waiting for home remodel to finish. $0 Bal
17. Carpet One **8997 $4000.00 limit, never used, waiting for home remodel to finish. $0 Bal
18. Phillips 66 **5569 $2800.00 limit, used weekly, paid off weekly or monthly. $0 Bal

Not once did I ask to have the accounts reinstated. In fact, I would never use another Synchrony based credit card or account again, even if there were no other options.

I do understand you have every right to close my accounts anytime you like and that’s fine, However, I received no prior notice that they would be closed and was completely embarrassed when I tried to use my Care Credit card on Monday the 8th of November at the Ada Vet Clinic when picking up my Horse. You sent letters the same day you closed the accounts (November 8th, 2021) and I received the letters on the 15th of November. How is it possible for you people to think that was “being notified”? I really think that is a flaw in your practice of closing accounts. Especially to upstanding people like myself in their community. You have caused just as much personal damage from embarrassment and reputation, as you did credit score damage.

I believe I was discriminated against due to paying my balances in full every month, causing loss of income from interest for Synchrony. In addition to that, no late fees were ever imposed on me by Synchrony due to my perfect paying record which was again income loss for Synchrony.

Your excuse for closing my accounts is extremely far-fetched as I am in no way a “High Risk”. You stated that behaviors demonstrated on one or more of my accounts gave you cause and that all accounts were indicative of high risk of failure to pay as your reason to close them. I found that not only incredibly false, but pathetic. I own my home and 5-acre farm, financing 2021 Ram 1500 Limited Truck through Chrysler at 0%, I have an above average income and have had my job for 7 years as a CFO and additional income from my livestock sales to list a few examples. So, I am at a complete loss as to how your algorithm or your human idiots came up with this. Had an actual proficient person reviewed this I’m sure it would have ended differently. Regardless of your right to close my accounts (which I have no issue with since it is within your power), your right to accuse me of something so detrimental as being “High Risk” cannot be ignored and I require an extensive detailed explanation and proof of what behaviors made you arrive at this conclusion. I would like these in writing so I may have it for any future evaluations from other credit opportunities.
I have done some research on Synchrony Bank, and it seems that this is an ongoing normal practice for your institution. I have never seen so many complaints on the BBB, Google and the federal reserve consumer complaints site. Had I known I would have never put my reputation at risk with Synchrony. Banks tend to forget that we put as much risk in trusting you as you do trusting your customers. What you have done is unforgivable and I will not let this go. I will be making formal complaints and I will obtain legal representation to clear my name and have you erased from my credit report. No matter how perfect my credit was with all 18 accounts, it’s not worth having Synchrony blemish any part of it.

I would like an executive officer over credit to call me.

I need to speak with Brian Doubles and David Fasoli about the dispute on my card. I will wait for a few days to hear something if not I will file my case.

I have been trying to fix an error on my account, monthly for the last five months. Last month an account mgr. actually saw the problem and repaired it. Only to have someone in Atlanta undue everything he had don. Not only did they undue the repair, but when they added the false charges back in their hap-hazard way, and put the charges any where they wanted. Now the whole thing dose not make any sense. I have all the old monthly charges and now they are all gone. What should I do next, maybe the Florida State Attorney.

I want to speak with brian d doubles the ceo because synchrony keeps losing my payments for chevron techron

Well after reading several complaints about this bank I think it’s going to be another year wasted trying to straighten out my email. I have called several times. And the answer I get is “yes your email is correct”This bank has jurisdiction over 5 of my accounts. And every month I receive letters from all my accounts that they hold. Everyone of the accounts they carry, for over a year and a half. I have added each and very account name and address to my contacts. Even Synchrony Bank. Which by the way is the ONLY business I have trouble with. All my accounts have the same email and contact me at various times for promotions or something about my account. It seems that the problem lies with the statements. Everyone of my accounts with synchrony Bank has the same problem. I will go higher up if this problem is not addressed. And I mean addressed promptly. i believe the problem lies with you the bank and you need to look into it , and now, please.

How about something simple like where to send a loan payment. Or is that information top secret ?

Synchrony WILL NOT electronically refund your overpayment back to your checking account. They’re “an online only bank,” but apparently do not have a tool to directly deposit the overpayment back into a checking account. They only manually cut checks to mail to your residence, and that takes 3 weeks. Absolute bull$hit.

I have an account with Care Credit in Las Vegas, NV and am trying to reach David Fasoli regarding a difficult time I’m having getting my monthly payments reduced. I have spent an excessive time over months trying to get to the right Supervisor regarding my account to lower payments and their Customer Service is very difficult to deal with. I would be glad to write Mr. Dave Fasoli with details of my problem and trying to get it resolved and would like a direct address. Thank you.