Where is Stop And Shop Corporate office Headquarters
Stop And Shop Headquarters Address and Contact
Stop And Shop Headquarters Location & Directions
Stop And Shop Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Paula A. Price |
Chief Financial Officer |
|
Mark McGowan |
President of New England Division and Executive Vice President of Operations |
|
Stacy Wiggins |
Senior Vice President of Operations for Stop & Shop New England |
About Stop And Shop, History and Headquarters Information
Based in Quincy, Massachusetts, Stop and Shop was founded by the Rabinowitz family in 1914 as the Economy Grocery Stores Company. After some years, they came up with the new self-service supermarket model. In order to grow their business, they started selling meats, produce, milk, dairy, and some frozen foods in addition to the grocery items they were already distributing. They started growing by leaps and bounds and by 1946, they were owners of 86 stores. People can purchase with their smartphones using SCAN IT! Mobile, which was introduced back in 2010; earlier it was done using a specific handheld device.
Stop And Shop is a supermarket chain that serves customers in the United States. It is a subsidiary of Ahold Delhaize. It offers meats, seafood, bakery items, prepared foods, and cheeses, as well as meal solutions, such as prepared foods, recipes, cooking tips, and meal planning services. It all started with a corner grocery store that has now expanded to 415 stores in total.
Stop and Shop is a household name and a leader in the retail grocery industry. This supermarket chain is divided into two regional groups: Stop & Shop Metro New York and Stop & Shop New England.
Stop And Shop Headquarters Photos
Why do you racially profile and manhandle old white women in all of your stores
Why do you carry Smithfield bacon products in other states but not around the Quincy MA locations? As it is, you just started to restock some of their sausage products after having empty shelves months at a time.
This week in your flyer Sumo oranges are advertised at $2.99 a pound but on your web page in the All Specials column they are listed at $1.43 each. This is confusing for customers but your employees seem the most confused and uninformed. We were charged the 2.99 price and brought the oranges back with receipt to get the 1.43 price and were told at the customer service desk that we probably made a mistake concerning which store was listed on the web page, that this price was for Connecticut stores not Mass. stores. I checked your page again and the store listed was my store at 57 Main St. Westfield, Mass. and the price in All Specials was $1.43 each. I called the store and spoke to the extremely rude manager, Terry Walker, who proceeded to loudly shout at me for an extended length of time. This is not the first time there have been issues with your inconsistent pricing and the usual response from your employees is cluelessness and blaming the customer. So far we haven’t experienced the complete lack of customer service that we had today. I suggest you folks get your act together. Since we the customer have to use your website to download digital coupons, etc. the least you could do is honor the prices you list there. 1/20/24
Please fix , even better, replace the rotisserie chicken oven in Reading,Ma. Chickens are not worth buying if they’re cooked in the other oven. But in the Rotisserie Oven they are fantastic. Thank you.
I was once a loyal customer to Stop & Shop. I now get my
Groceries from Market Basket.
The last word should be Targeter not targeted
I’ve been shopping at S&S since the 80s. I was approached by an employee every time I went to stop and shop in North Dartmouth I never approached her I started going to work early to avoid the school buses so I’d go to S&S and sit in my car and smoke this bitch told her manager I was targeting her and they gave me a paper o stop going there or I’d be arrested I have a lot of friends that work in New Bedford S&S that have known me for years now I can’t shop at any because of that bitch Judy in the North Dartmouth S&S
She chased me and turned it around she should be fired making me appear to be evil when she’s the targeted
I have a problem concerning your pharmacy at Stop n Shop in Whiting NJ
Please call me so hopefully I can resolve this matter.
Thank You
732 956 6553
I have had difficulty in buying Smithfield breakfast sausage products at four different stores in the Quincy area. This issue has been going on for a year. I contacted Smithfield to find out what the issue is. They claim they’ve had no shipments or orders to our area. The space on the shelf is always empty. You can’t make money from empty shelves. What is the issue? There’s plenty of Jones products but they’re filled with chemicals and growth hormones.
Order No. m445703273
1. The delivery was 30 minutes late;
2. the delivery driver was a woman in her personal SUV;
3. the driver texted me asking me to come downstairs and assist her because she is pregnant;
4. I am 78 years old with a disabled leg ;
5. when I did, I found the driver accompanied by two children, aged approximately 5 and 7;
6. although I had requested contact-less delivery, that obviously did not occur;
7. it was raining, the groceries were in paper bags, which had become soaked, and could not be lifted without shredding the bags;
8. the driver and her children carried the paper bags, through the rain, one at a time, from her SUV to the entryway of my apartment building;
9. from there, the children and I carried the paper bags, shredding and dropping groceries, to the elevator;
10. I then put the bags, still still shredding and dropping items, in the elevator and took the groceries up to my apartment; and
11. by then, almost all of the bags had broken and most of the groceries were spread out across my living room floor.
Please call me at 860-389-1666 to discuss this matter.
Last night, at the store in Southampton, NY, an employee screamed at me, cursed at me and the manager witnessed his bad behavior and allowed the actions to continue while he made another employee takeover the task! This store continues to go DOWNHILL and several employees are a large part of the downfall. I have watched the decline as a lifelong resident and as the only supermarket in town in should be far superior to it’s performance of late!
Tonight Sept 21 2023 , an employee named Sammy from the Seymour CT Stop and Shop performed an act of kindness for me that has left me in tears of gratitude .
My family had been in business for 50 years and we know the meaning of amazing employees .
Sammy is your treasure .
I was recently diagnosed at 62 years of age with environmental bronchial asthma . Up until now I have been relatively healthy so it’s my turn , no pity party .
Tonight I had my very first asthma attack in public . In the frozen food aisle at stop and shop seymour .
Several people walked by as they should , not knowing what I had or what they could get . But one young lady couldn’t walk by . She had no idea what was wrong with me and it didn’t matter . She went and bought me a water . Handed me the water and receipt to prove her purchase . Waited as I drank it and at one point even rubbed my shoulder . When she saw I was going to be ok she simply went back to work .
I tried to pay her for the water with a 20$ bill and she would not take . She explained she couldn’t . I explained that I was simply paying her for the water and she said no she was not allowed to accept . In tears I explained I had asthma and I will always remember her graciousness as she was the first person ever , who saw my attack in public. I called the store manager Who directed me here .
I am overwhelmed and thankful that she was the one who helped me .
Based on the most recent health events in this country it’s not easy to just lend a helping hand without fear of catching something or getting involved where you should . This young lady did not care and I am better for that . I would love to reward her for her kindness please let me know what is allowed . I’m sorry I do not know her proper name or spelling but I’ll bet if someone asks about a price changer named Sammy who worked tonight , you’ll find her .
Thank you in advance for your consideration and please let me know if there is something I can do to reward this young lady .
Have a nice evening
Corinne Montepara
How is it possible that you are not carrying Ronzoni Rotelle pasta???😮 One of the most popular pastas they ever made?!?!? You can never get an answer from the store when you don’t have product. “It’s not on the list” I am told. It is not discontinued, I checked. And I do not want rotini. Also, Califia brand “toasted coconut almond milk”. I can get it sometimes from the Rocky Point, NY store and like today, not even a slot on the shelf. I was able to get a delivery a few weeks back. Another item that is not discontinued. Other stores carry it. I could go on and on with the lack of availability of product in this store, and when I shop online. Bring these two items back please.
I was concerned by Stop and Shop opening an hour later from 6am to 7 am because the 6am opening was more convenient for me but as usual i just go along so i visited my local Stop and Shop in Madison,Ct. and it was more disorganized than before there was only one self serve isle open and a very unfriendly cashier on the register ,He couldn’t even speak .Your assistant Managers are unable to do anything customer related and the only good Manager you ever had at the Madison store you moved and his name was Ken.I don’t know who makes these decision’s at the corporate office but they are failing terribly they must no shop at Stop and Shop.Oh well Big Y is very close and Shop Rite so i guess they”ll have to do.Madison,CT. store use to be great maybe some day it will return to what it was.
Stop & Shop has lost my business! I have been a customer for years and spend nearly $2,000 a month at your MULTI BILLION dollar corporation. Charging customers for bags???? Absolutely ridiculous and unacceptable especially because the bags you expect your customers to pay for don’t even have handles! Your prices have skyrocketed on groceries alone and I’m paying DOUBLE of what I did even a year ago! The economy is awful right now and you decide it’s time to make us pay for bags???? Shaw’s, IGA and Shores use better bags and don’t make the customer pay. You are NOT bj’s or price rite where the prices make paying for bags ok. Absolutely disgusting decision on your part. Shame on all of you
I called the Danbury Store on Lake Ave. today with a simple request – to please look on the computer for something. “I’m the only one here, I don’t have time for that.” was the reply. With the beautiful new Caraluzzi’s market down the street with EXCELLENT customer service, I would have thought Stop and Shop would try harder. Guess I will vote with my wallet!
I live on Hamden, Ct 06514 and have always been able to get the LIMENCELLO line of items from this store at this time of year.This year I have seen no items in the store and when I called them they said that corporate controls what is sent to them and they don’t know why they didn’t receive it since it is a good seller. Will they ever be carrying this line again? I work in a nursing home and my residents are looking forward to having it.Please respond as soon as possible.
I have been a Stop and Shop customer since moving here to New Jersey almost 40 years ago. We use your go-points and made the decision to use the points solely for savings on gas at Shell stations. I don’t understand and am bothered by the fact that some purchases qualify for only applying to discounts on food purchases. I just bought 3 popsicle ice boxes (2 more than I needed) just for the $.50 go points. They do not show up on my receipt, so I called the Stop and Shop offices ONLY to learn that the $.50 go points were only toward money off on my food bill. Why? Why should I have to make that choice? I am spending my money and supporting Stop and Shop and the choice of how I use my go points should be mine. Thank you.
How do I get directly to Stop n Shop corporate to log a complaint about a store manager.
I am wondering with the self scanner for self checkout, what is the criteria for an audit. Most recently in a two week span, I was audited 5 out of 6 times. I was told it’s random, but would like to know what triggers audits. I can’t tell you how many times this has happened, but would say at least 50% or more of the times I have shopped.
Beth Isreal Deconess Hospital Boston MA does not have any toothpaste. They have ordered it but received none. Is it possible to donate some to them. I know Farr 10 floor’s situation. But I do not know about the other floors! They have mouthwash!
I was at your Malden store #62 to be precise this evening at approximately 6:00 p.m.. I was done with my shopping and noticed a man riding in one of your carts as he crossed in front of me I happened to look at his basket which was filled to the rim with groceries. The gentleman stopped in front of the water so I thought maybe he might need some help, well instead I watched him roll his ass on out of the store with a cart full of UNPAID GROCERIES! I stopped when I got outside to place my PAID groceries in a bag with handles and by the time I reached the side of the store he was out of the cart and into his black Cadillac SUV and his accomplice was loading the stolen groceries into the truck. I’m writing because unfortunately this is not the first time I have seen such BS at this location. I’ve seen people leave with entire carts filled and the just walk out the door. Your staff does absolutely NOTHING! Your location in Medford has security this location DESPERATELY NEEDS plain clothes security. I am tired of working my ASS off and spending $10.00 on eggs in your store to watch such BS take place time and time again. Check your cameras front door her had on grey sweats and I had on a maroon jacket with red scarf and a coach back pack. My suggestion to you is that you spend the extra $5.00 you are charging us all for eggs and hire yourselves some security.
Vote out the liberal Democrats, problem solved.
I spent $79.63 and used my card for $1.28 total savings!!
this is ridiculous- I do not have the time to spend perusing your website to see what digital coupons I need , and depend on the card to apply all discounts.
also the new store design of the Norwood Stop + Shop does not flow – I have come home missing many items that are no longer near each other(a quick example oil with vinegar/ or beans not being with canned veggies/ or even carrots being in a refridgerated section!) and it is so time consuming and irritating to search for things.
And, the “supply chain” being the default answer to all that is missing or no longer available. Especially the frozen foods and milk section . Ihave been patient with all these things, becasue of the stores location , but not for much longer !!
why is the store manger so bicthy in the 88 golding ave westbabylon
Amesbury, MA location
Know it’s a tough time hiring staff to work in most retail places. I don’t usually complain about appearances of S&S cashiers because it’s their business as to how they wish to present themselves in public.
Sorry I feel compelled to say this, but on New Year’s Day 2023, I was horrified by appearance of my cashier Fawn whose name was listed on receipt. Her ghastly appearance was gothic-looking with heavy application of bizarre makeup, making her appear as though she was on her way to Day of Dead party. Was extremely distracting & a fright to look at. If she was working Halloween night, it would be appropriate but it was not that night.
My husband was cordial towards her & she did not return his greeting. Very stoic, looking straight ahead, impersonal, obviously uncomfortable. I’m sure she’s a very nice person, but maybe Fawn would be better stocking shelves with little to no customer contact.
It’s just my opinion about this cashier, but we are long-term Stop & Shop customers, new to Amesbury location, but I prefer to shop where there are some guidelines set in place for employees to look a bit normal in appearance at registers.
Your pharmacy in mashpee is terrible,a had prescriptions call in at 11am and at 6pm are still not ready. I will now use CVS pharmacy
I bought a mixed fruit platter from stop and shop today 12-18-22 and come home to eat it. It has mold in the container on the fruit 🤮 disgusting.
I am horrified by what I witnessed at the Boston Rd Springfield Ma. location.
I called “customer service” & she sounded completely bored by my story. She also promised me I would receive a call back by District Manager. That didn’t happen. I called a stop and shop that I have shooed in for over the last 30 years. Amy, who has been there for over 20 years. Listened attentively, made comments of shock during my story. She showed empathy and a lot of concern. She told me she was sorry I had to witness that and that any of it happened. She directed me to call and also go online. I have done both and no one contacted me. I will go to the top with how I was treated after what I witnessed at this location. Absolutely out of control that manager is.
I am 68 years old have an old phone and it truly upsets me and other people that we cannot get the stupid Digital Coupons. How rude!!!! After a certain age Senior Citizens should already get these discounts. Talk about discrimination against the elderly your Company is #1 and disgusting.
I live in Jackson New Jersey and I have to say I’ve been a long time customer of the pharmacy of Jackson New Jersey stop & shop on county line road they’re probably one of the finest crew of pharmacy people I’ve ever had to deal with they should be recognized for the professionalism their kindness this is sincere enjoyment of helping their customers
I knowest that the manger is in the westbabylon store 109 is a snotty bicth to her emploryers and to the custumers
It is a shame
she not treating her good
some needs to get rid of the snotty bicth manger in 109 westbabylon the way shje treating my friend that works there every time she helps me out with something and she gets yelled at on which she nmot doing an thing and her front end manger
We operate a food pantry in Johnston, RI. We recently purchased 110 pies and 110 packages of brown and serve rolls form the store in Johnston to include in our Thanksgiving baskets. Both Britney and Sandra from the bakery dept. were extremely helpful, making sure everything went smoothly. A great job on their part, and a big thank you from the volunteers and clients of the St. Robert Bellarmine Food Closet.
YOU HAVE EMPLOYEES WHO ARE NOT MENTALLY OKAY, but you do nothing about it. What happens if they loose it one day? You guys won’t even make this employee get help! I know because im an employee for stop and shop and work with this crazy kid !!!!!!!!!!!!
At least once a month I am short changed my go points. Either they dont show up on the receipt or they dont show up in my account. Sometimes only 10, other times 300-400. And then I must go back to the store and argue with customer service for a half an hour while they play with my phone and still can’t find them. I never get more go points than I should, which leads me to believe I am purposely being short changed. And at one time hundreds of points would simply disappear from my account. If you are offering a promotion, you should do it properly, with integrity and honestly and not with such deceit and inconveinience. If this continues, I should complain to the authorities.
I shop at the Stop and Shop in Hamden, CT. It is true about your stores they need to be stocked and the way it was remodeled made it difficult to find things. I felt like I was going in circles. I’m also not happy with your online app. When I find an item that’s on sale, I’ll put it in my cart. I found an item that was on sale and put it in my cart, but was charged more than the sale price. I brought it to the attention of one of the girls at customer service and was told that when an item is put in your cart, that price is for delivery or pick up. That is not fair. It is not specified anywhere that the cart is only for pickup or delivery, so they couldn’t do anything for me. I think you should all get together and figure this out. In the meantime, I will be shopping elsewhere!!!
You better step up stop and shop start redoing your stores . I go to the new big y in Milford now and they have a gas station for points so close to stop and shop the one on Bridgeport Ave went downhill … do some remodeling make them nicer and get better selections . It saddens me to see how run down it is . I also have aldis even though I not go there a lot it in better shape than stop and shop . I spend just as much at either store and I rather go where it look much cleaner .
Hello ,I’m not sure I’d this is the proper place to leave a complaint , but here it is , I’m a daily shopper at the Hyde Park store on Truman parkway , I in the store
At least 5 times per week , the problem I see is there’s NEVER any extra product when the shelves are empty , in general , also , as far as specific products , I’ve noticed a dozen that are not only sporadically in stock but. Also are not in stock for several days to weeks ,
WHY ? even the Dedham store will have the products in stock regularly ,in my opinion there’s no good excuse , it’s a busy enough store to justify having a good supply in stock , I’ve talked to the managers , told them specifically what I wanted extra of , not only is that product not available , but it looks like it’s been taken out of stock !!??
I was going to write a review but after reading the review from Nina Justman there is no need . She hits the nail on the head . I have shop at your store in Narragansett, Rhode Island for at least 25 years . The store is dirty, the shelves are not stocked and the produce is awful. There could be 20 people in line and only 2
Registers open. We recently had a Market Basket store open in the area and you never have a long wait in line . Speaking with the employees there they love coming to work. After speaking with your employee’s they hate coming to work . How do you expect to hire people when you start them out at $12.25 an hour.
I have shopped with you for 20 years. You have just reached that too big to fail mentality. You really don’t want to hear from your customers. You “contact us” button doesn’t even go to anything on the web-sight which says it all. Your stores have become shabby, your help doesn’t care, your shelves are not well stocked and the produce is below par. You obviously don’t care. You have a robot walking around for what reason? To show how progressive you are. Maybe it should record people muttering under their breath how crappy a store you have become.
To whom it may concern,
I don’t speak just for myself but for the many customers in the Highland Park NJ community. Our neighborhood store located on Raritan Ave/RT 27 is a well-loved, well stocked store that is conveniently located on our main street. Many of our residents can shop without having to drive to this location. It is a friendly store and meets the needs of the community, and especially the kosher Jewish community. Please try every effort to work with the local government to keep this store open for all of us here in the Highland Park/ Edison neighborhood. It is the only option for many of us, else we live in a food desert!
Sincerely,
Highland Park, NJ 08094
Since the stores has converted to paper bags that rip constantly please invest into paper bags with handles that other stores has implemented
What has happened to the Newtown, CT Stop & Shop????? I am so disappointed in almost everything with this store . . . The spices aisle is ridiculously baron of everyday items. I was looking for ground allspice, celery seeds, mustard seeds and onion power. ALL of which were out. I needed to go to another store.
On 3 separate occasions I’ve had to return items. (1) Box of pasta – it had bugs in it . . . DISGUSTING, (2) Salmon – Returned it because it was slimy AND the customer service manager gave me a hard time in front of my daughter saying that it was fine. UNACCEPTABLE, (3) Half & Half – The date was ok, but the milk was sour.
I decided to have the cashier check out my groceries vs. checking and bagging my own. On both occasions, the cashier completed checking everything out, and stood there and wondered why I wasn’t bagging my own groceries. When I said that she would do it, she immediately copped an attitude, huffed and puffed and started tossing my groceries into my bags.
I live only 3 miles away from the Newtown Stop & Shop which is terribly convenient, but I will now drive an additional 3 miles to another more customer appreciated grocery store. There are other stores to shop and unless it’s an absolute emergency, I will not be shopping at Stop & Shop until some attention is paid to this store.
Good evening, I was in stop and shop in Coventry R.I. Local 328 store #720 and I needed help finding an item. I asked a girl who looked like she was full-time. She had a carriage full of price tags, so much that she looked too busy to help me. However, she stopped what she was doing and took charge. Googling what I needed. She put a lot of thought and time into what I needed and it meant a lot! Her friendly employee, Brian from the dairy department helped as well. I haven’t experienced this much help from an establishment in a really long time and thought it needed recognition.
I bought grapes that were on sale for $2.99 only to find out (in very small print) that it was not the grapes on sale, just the berries. Very deceptive. I was very disappointed and felt deceived. Not good business. Obviously I returned them!!!!
I’ve been a long time shopper in the Plymouth Stop & Shop. I can’t believe how bad it’s been for the last six months! You’re lucky if you have two registers open! Sick and tired of waiting for a long time trying to check out! Now you’re lucky if you have a bagger! And as far as for the coupons on your website I can’t I stop counting the number of months since it’s been down. Why do you even bother having it in your flyer when we can’t get the coupons it’s ridiculous I’ve had it I want my gas points that I’ve lost over the past months and as far as your store you know where you can put it I am now gonna be a loyal Shaws customer! I’ve tried to speak to you people incorporate supposedly before and have not gotten any response shame on you. Go to Shaws you have 6 to 7 registers open and baggers at each one
I need to get something off my chest. While I shop at stop and shop almost every week, there is 1 store that stands out as being worse than others. First off, the amount of items on the shelves is quite less than what other stores have. For example, I’m a diabetic. I buy glucose tablets and I can find them at most stores, but not at 26th Avenue bayside terrace. Also, the return bottle machines at this store is not enough for the people whom frequent this store. There are an enormous amount of people whom collect vast amounts of bottles and return them to this store. The lines to return bottles sometimes lasts 1 hour because 1 person has 8 bags full and they are enormous bags. I have asked the store numerous times to add more machines, but they said they won’t do it. When these machines get full, it takes sometimes 30 minutes to get them back online because the workers don’t care or don’t want to do it. We can’t return them to the customer service desk because there’s only 1 person at the counter. The deli counter takes 25 minutes to get a person to take your order, and the machine to order before you get to the counter doesn’t exist anymore. It was taken away. Most other stores still have it. Why does this one not have it. If you order from th app, it doesn’t show to the deli counter in this store. I does at the other stores, but not here.
I think you should look at this store and fix the issues that are only so common. This store has many issues. If this corporate office cannot fix them, it needs to close the store and start over.
Candy Smith #22 1264726738 0
I have been a longtime customer of Stop and Shop. I usually shop in West Haven CT and have never been unsatisfied with any visits there. Yesterday I went into the Milford CT location and got the 3 items I needed and entered the checkout line. There were 3 of us in the line. I was putting my items up after waiting there for about 4 minutes and a very loud obnoxious woman named Nadia came up to me to tell me that the register was now closed, and I would have to go to register 4. The register was not closed when I got in line. She decided to shut it down and move me. Usually, the cashier will let you know their closing after the last person in line is checked out. This woman needs to learn some manners and not treat customers with rudeness and take her voice down a notch.
If you look at my order history, it shows 26 orders since April 2020. This order that I just placed on August 12th 2022 will be my LAST. It is so ridiculous with the amount of products that are always out of stock but not when your in the store and more ridiculous are the substitutions. You have Rao’s Marinara 24oz on sale and it comes up out of stock. I guarantee if I walked into a Stop and Shop near me I would find 24oz Ray’s Marinara. They replace it with Barilla Gluten Free. OMG Can you really compare Barilla next to Rao’s? I ordered Nathan’s Frozen French Fries 28oz bag. Came up out of stock. Now wouldn’t it be smart to replace it with Ore-ida or McCains? No they didn’t. It’s either honestly stupidity or laziness or a combo of both. Why do you have in your circular Diet Coke 12pk cans buy 2 get 1 free. For delivery that is not available. Your delivery service is supposed to give you in store prices. Everything is a joke with your service and like I said what isn’t a joke or even funny this was my LAST order with Stop and Shop. Hello Shop Rite welcome to my residence.
Mr McGowan ,sir you have great operation at your stores.Your NorthSmithfield,Ri.Cashiers Managers Debbie and Donna few others in there control group are some of the worst Rude,Disrespectful human beings trailer trash..Sorry but true.they are ruining your store character, Reputation. My grandmother 99 years old.god bless her,goes to that location, And always give her a hard time,either to slow,or not quick enough. Calls me crying,My God what is wrong with these people 99 years old and still can shop.Donna and Debbie floor managers should be embarrassed. Who does that. I was always taught to respect our elders.Shameful.
Canc
Trailer trah
Mr.Mcgowan,Northsmithfield, Ri.Stop & Shop Floor manager Debbie Donna Have know respect for paying customers. We are treated like Scum.If you like I can bring 10 people in your store or if you like more I can arrange that.We have complained Nothing has been done .These employees are giving your store A bad representation. PLEASE SOME ONE WHO CARES OF YOUR BRANDING TRADE MARK, THESE EMPLOYEES NEED TO BE DELT WITH.SORRY IM WRITING THIS,ENOUGH IS A ENOUGH.
Cannot wait for stop and shop to go out of business?
Service is non~existent and discourteous. Just left the store on walker brook rd in Stoneham three employees in the customer service booth two of them completely ignored 3 customers the 3rd employee made us wait for no apparent reason.
The store never has enough employees available for help or cashiering.
The store is actually locate directly next to Market Basket. Market basket is always courteous and has plenty of help. I will be shopping at M/B from now on.
Website for Stop & Shop Norwell Granny Apples $.89 now on SALE for $.94. I think someone made a typo!
Nature’s promise has a low sodium hotdogs. I’ve asked the butcher’s at 3 long island stores if they carry them, the answer is no, they have only 200 mg of sodium And I would really like to purchase some but nobody has them.. thank you, Don Curry
For the past year or so Stop and shop has gone down hill it is such a disappointment. It used to be on top notch supermarket now it’s on the bottom of the list! Help is never available they are pushing self serving instead of having people at registers and they are not giving CUSTOMERS the option if work I want to go to the market have someone wait on me bag my stuff pay and be on my way, I don’t want to leave a job and do the job of what should your employees and your corporations responsibility! There so no longer customer services at your stores! Please correct that, three stop and shops in the area I recently moved and not one has impressed me! I was at a political gathering and everyone had something negative to say when the topic came up. Your prices are going up but customers service and satisfaction is going down. Big loss for your corporation that will eventually benefit another company!
How do I receive a letter stating that I NO longer work for stop & shop, with a corporate letter head??
I am writing to share my experience at the Stop n Shop in New City, NY. I am a frequent shopper there and always see this employee
Working in the aisles. On this particular morning I approached your employee named Patty, she greeted me with a smile as I asked her
Where a product was located. She stopped what she was doing and came with me 4 aisles over to find what I needed. During this time
She was asked by 2 other customers where items were. She told them the aisles needed and said to give her a minute and she would help
Them. After she was finished with me I saw her going to the aisles to find the other customers. This woman did this with kindness, caring and
Professionalism, not to mention with a smile!
There is so much negativeness in the world that I thought it would be nice to hear some positive from one of your employees.
In my opinion she is outstanding!
I’m so disappointed with the Stop and Shop in Torrington Ct. The shelf’s are empty never stocked. They say you are using a new distributor. I find myself going to another grocery store to finish my shopping. I been a customer since you build the store on High St. I find myself now changing grocery store. I hope someone higher up realize they are losing long time customers. This has nothing to do with Covid because all the other grocery stores are stocked. I suggest you look into another distributor. I
Farmingdale stop and shop peapod a very hostile work environment
Re: Port Washington N Y location
Having complained to management, Although it may seem trivial, every time I’ve purchased ice cream products they show evidence of being mishandled. The product has settled and refrozen. obviously having been allowed to thaw while sitting on skids waiting to be stacked. Only one person is seen loading them from one skid while another skid is left standing out. They need more handlers. Having been in a food related industry accustomed to working with a registered food sanitarian,
This could cause health problems. As recently as yesterday a package of ice cream pops were completely ruined, the ice having melted within its
As A Former Store Detective (411) , I AmGoing To Ask You To Having The White Store Detective Who Pretends To Do (Follows Me Around The Store) Stock, Then Sits Out Side At The Front End When I Leave The Store To Stop Doing It. Remember, Shrinkage Comes From Staff I Know, I Took Down Many Of Them. #OzoneParkQueens #Store2589
Very racists place to work for
I requested peapod remove my credit card information (which was used once and only once over a year ago) from there site. They refused and said only way to do it was cancel my website account. I have had the website account for many, many years and it is the only way I get my digital coupons loaded to my loyalty card via my computer. They cancelled my account against my wishes now I haven’t been able to get my savings and discounts for months. S&S customer care tells me I have to talk to peapod, peapod says I have to talk to customer care. Needless to say they keep passing the buck and NOT FIXING there error.
As an employ of stop and shop in Yonkers loved it the only thing is I went back to school and in the summer I need to come back and I went to location in my city of Mount vernon and they say they don’t hire for summer I loved working for the company and am I college stidnt wanting part time work. Wish I would be automatically allowed to come back to Yonkers where I was working now that I am home for the summer
I’m at the Reading Stop n Shop and the service desk is closed for the day. It’s Friday afternoon at 3pm and they have the service desk closed is a problem for customers. This is not the first time the service desk has been closed early, but this is ridiculous. Highly disappointed with this store.
Service desk closed at 3pm on Friday afternoon
I’m so disappointed in Stop & Shop now that you’ve eliminated your butchers. Everything seems to be pre packaged. I have no choice as to what size roast I would like to have or how thick I want my steaks cut.
We always shopped there for the quality of your meats which is important to us. Your butchers were always so accommodating and helpful.
That is not true I worked a seas food and deli counter in stop and shop in New York in 2021
Butchers Cost Money, Their Pay Was On Par With The Managers In The Store. Trust I Know. They have To Go 1st.
I purchased a Stop & Shop whole chicken, which was labeled “organic” and “no hormones, no antibiotics.” My questions are, which certification agency certifies these Stop & Shop chickens as “organic,” and where can I get a copy of the certificate? Thank you.
Who do I speak to about request that a product be available to purchase in a few specific stop and shop stores?
The product is…. A ZERO SUGAR
Coffee mate Zero Sugar Coconut Creme Liquid Coffee Creamer – 32 oz
All the stores have the regular one, but NOT the ZERO SUGAR ONE.
Who should an employee who is not being compensated for covid leave contact? Store manager and payroll have both been contacted to no avail.
Call the union
I did not receive a W-2 from Stop and Shop for employment last year. How do I get one resent?
Christopher Gilbert
524 Marstons Lane, Yarmouthport, MA 02675
Thank you.
I have a big complaint about a driver that divered to my house 2 times. I am from NY in Nassau County. The drivers name is Jose I only had $3 in my wallet and my husband gave it to him. He counted the tip and shook his head. He is a very ungrateful person. He also deliver durning the hight of covid in 2020. I only had a dollar and he did the same thing, shook his head. He obviously gets a pay check. I technically don’t have to give a tip. He is a disgusting human being and really should not be doing a job that involves dealing with people. It’s very disappointing and horrible.
Lol.. I worked for them delivering for 11 years in New Haven CT.. now, I understand what you’re saying but your comment is horrible and disrespectful. We bust our ass out there for this BS company. I started in 2010 at $10.25/hr. Now 2022 it’s only $16/hr. Maybe you should understand why Jose did that
I have some concerns regarding my neighborhood Stop and Shop in Fairfield County.
Re: Weekly Circular, Store #510
Product: Daisy Cottage Cheese
Date: March 25, 2022
Time: 4:15 pm call to Corporate Headquarters
I clipped a seventy-five cent digital coupon to purchase a container of Daisy Cottage Cheese. Then I clicked to see the details of the coupon. Looking at the 16 oz size I saw its price was already marked down from $4.38 to $4.09 on sale. The 24 oz size remained at its regular price of $5.09.
I did assume that if I bought the 16 oz, there would be an additional .75 cents subtracted from the sale price of $4.09, but was not one hundred percent sure. To satisfy my concern, I called Customer Service at Corporate Headquarters to express my concern.
I did not get the lady’s name who answered the phone or perhaps she did not say her name. In any case, I explained to her my concern about the seventy-five cent coupon. Her reply: “You have to read the details of the coupon (which I had already done, obviously, seeing that the product had been on sale) and went on to say ‘That is not what we do here’.
I tried to squeeze in a few words to further explain, but she was talking over me. I do not know how she assumed I did not know how to read a coupon that was already marked on sale, but I found her words were very difficult to swallow not to mention the humiliation I suffered. She continued babbling on in her authoritative manner and that is when I hung up on her – just couldn’t take her any more.
I am a former employee of Stop and Shop. You have to read every single thing on the coupon. There are signs and little tiny print that would say stuff like “No doubling”
And sometimes the sizes are smaller than you assume.
Not just you, but customers do not read the size of the item the coupon is for.
Sometimes the size is less than what you think it would be. Or you have to buy 2 or more for the coupon to be activated on the register.
then there are things that are not included with the discounts.
For me personally, I can only have Natural Ice Cream because I can not have HFCS (High Fructose Corn Syrup). But when I look at coupons, that is NEVER INCLUDED in the coupon.
So you have to watch the size, is it fat-free, is organic, and other buzz words that are not going to be on the coupon and that makes it not active.
The exact item(s) that is stated on the coupon MUST be purchased or the cashier may refuse or the register will not ring up the coupon at all.
Beware of coupons that have very microprint. The sizes can even smaller than 16 oz. It could even be for 8 oz.
This is why I prefer digital coupons. They are from the store website or the Store’s APP and MUST accept it. It may take between 10 to 20 minutes for a discount to apply to an item when using the digital coupon.
If you have a coupon that was not taken, and you have the item, (say you went through self checkout), just go to customer service, and show that you bought that item and that size that was on the coupon and they will give you a refund of the coupon in most cases. Just try to be kind and nice. These people are only making minimum wage.
Bought apple turnovers from the bakery department and it was dark in the house and my daughter took a bite and said it tasted strange and took another bite. It was Cherry or raspberry and my daughter is highly allergic to all berries. 5 Benadryl later and she was still having a reaction. Btw she has a bad heart so we do not use the epipen. Call store twice and they said they took care of the problem. My husband goes back 3 days later and he buys me apple turnovers and same god damn thing. Nothing was taken care of. My daughter could have died from this. Her allergy is like someone who is allergic to nuts.
Then if nothing was done, then you should call the store and tell them they are calling the Health Department. And the FDA, and ask for a recall of said products. This would be considered illegal in most states.
Under FDA laws, anytime there is a mix up on products, the FDA would issue a recall ASAP. Let the Store manager know, then their headquarters know that this store is not following FDA regulations.
Just watch out for Ambulance chasing lawyers who want to sue the company. Their only interest is making the money on your lawsuit.
Class action laws suits IMO are the worst. For about every $1 million dollar verdict, the lawyers get almost 2/3 of the money in the first place. and everyone else gets the peanuts.
Was a part of a class action one time, the verdict for the company to pay it’s customers back.
$250 million. but everyone got around $120 each and that was it. The lawyers took the rest.
I refuse to sign up for any class action lawsuits. It’s not worth it.
I am very disappointed in Stop and Shop! The staff in Plymouth and Wareham Massachusetts were told to go around and raise prices 1 to 2 dollars on every item to adjust for the crisis we are experiencing on every part of our American way of life. Are they totally oblivious to how hard it is for the average family to have good quality food that is affordable?
Stop and Shop executives, if you are listening, you lost a customer for life. What you have done I believe is wrong.
Your company wants to make sure they don’t loose money but did anyone stop to think of what you have just done to the families that depend on you? No, they thought of their own profit.
We are all in this together!
I hate to be the devil’s advocate. Have to understand why prices go up, even if it was not inflation.
If the state increases the minimum wage. It MUST be passed on to the consumer.
Now with inflation, how does a supermarket get it’s supplies? By truck that uses deiseal gas. That costs in NJ almost $6.00 or more. And they are not just filling a 20 gallon tank.
” Most big rigs in the U.S. have tanks that range in capacity from 120 gallons per tank up to 150 gallons….”
And most Truck drivers are independent. Meaning they do not drive for a company that pays for their gas. So the drivers have to pass the cost onto the stores and the stores MUST pay for that gas the truck driver uses by higher prices.
Just think about filling up say 100 gallons of gas for $6 a gallon. That would mean you the truck driver are paying $600 for gas.
This IMO is why the prices are high in the stores. Because delivery is made by truck.
Even Walmart had to raise their price of their own brand “Great value” the bread was $0.69 and now it’s around $0.98 a loaf in my area.
Even Dollar Tree had to raise their prices to $1.25 instead of just keeping it $1.00.
Dear sirs: I wish to report that there has been an abandoned vehicle parked on this stop and shop lot for the past 4 months, and I assume the management of this store has not done anything to resolve it to have it removed by a tow truck and contact the police about it. The is your store located in Fall River, MA at 501 Rodman Street. Thank you for your attention to this matter. This vehicle is an eyesore and can be a danger to the public if people vandalize or set the vehicle on fire.
Get rid of those digital coupons, they are making EVERYBODYS shopping experience a nightmare! Three times in a row on different days I had to go to the front desk to straighten out a my order and have the proper amount billed to me! I am 68 years old and my wife is 66. I worked as an electrician for 42 years and my wife worked in the school computer room studies program……………..Your store manager, my wife and myself have to ask……………………..WHY CAN’T WE JUST LOG IN WITH OUR CARD AND BE GOLDEN ON ANY SALES?? I like to interact with some of the other customers and inquire as to how they are handling the “digital coupon” almost ALL of them say that they can’t be bothered, because it is too much WORK for them to save a couple of dollars! What about the people who don’t have smart phones, are not savy with the technology? I realize that many of your competitors are starting to try and get away from sales points! Why not take a different route and make stop and shop the store that takes the B.S. out of shoping and make shopping in your store a pleasurable experience instead of the nightmare that it has become?
I was told that digital coupons can take up to 24 hours to be added to your discount card. Sometimes the digital coupon would not work as soon as you put it on your digital discount card.
Most customers, like myself thought it would be instantly added on. But it can take up to 24 hours for the coupon to be set into your digital discount card.
there are other ways, check the physical store paper, at customer service. And check if there is any coupons in it.
then there are website like Coupons.com that let you print out coupons for in store uses.
Smartcoupons.com and others also.
Also you have to realize that the paper you see that week was set up over a month ago. The stores go about a month in advance for their papers. And I believe they no longer do it in-house. They sent the discounts they set up months in advance to a third party printer.
Hi this is for Paula Price Mark McGowan and Stacy Wiggins been a customer for 65 years been writing checks for 65years 2nd time I went to stop and shop Enon Street Beverly and they would not accept my check so F-you, you have just lost another customer and you know what it didn’t look very busy in there
Sometimes under strict regulations, if anything does not match your discount card information, they will not accept a check.
Example, if you move and the new address is not on the check, they can refuse it. If the name or names are not spelled correctly. If the person on the check is not with you, then they can refuse the check (it happen to me in my local Shoprite.) I was using my mother’s check to shop for her, but the refused to accept it because she was not with me.
did any of the checks every bounce on the store? that can also be a red flag for them to not accept the check.
The store could have been getting counterfeit checks and may stopped accepting them for awhile.
See if the cashier is taking other customer’s checks. Then ask why your check was not being accepted at the register at customer service.
Most stores are going digital and want payment via cash, debit/credit card or even Google pay or Apple Pay or similar pay method.
If I go to the supermarket first time, I ask what payments that they take.
Supermarkets when I was a cashier, took everything. You could even have the register print out the check for you, all you had to do is sign it. And say, “Long Print the check” The check would be printed on both sides automatically.
Former employee at store 532…All i need is my w-2 form sent to the right address.i changed it when i moved on line.still haven’t received it.now im at a new address now and just want it to be sent to me at 106 locust hill ave #2j yonkers ny 10701
I am trying to talk to your community affairs department, but no one has been able to transfer me.
I have been trying for almost 2 months to get in touch with accounts receivable. I have spent multiple hours on hold and left over 20 messages with no return calls. My elderly mother was scammed so when Stop and Shop tried to cash a check for Peapod it bounced. How do I clear this up and give new acct. information if I can’t speak to someone. I have been promised by customer service I would receive calls back. My mom has been charged 4 $30.00 fees on her mastercard from Stop and Shop due to this bounced check.
I need someone to help me asap.
Sue Ruane
You have to check with your bank. If it is a checking account or debit card was cloned, as for an investigation of said account. Then ask for a provincial credit and alert the bank to the fraud. Then the bank MUST freeze said account until they complete their investigation. Can take up to a month.
There are fees associated with bounced checks. That is something the store can not do in most cases. They maybe able to remove one bounce fee. But the corporation has to protect themselves from check fraud.
I would add another person to your mother’s account, and if the account goes below a certain amount, the other account holder will be notified ASAP.
also note that the only credit card that tracks you every time you use it, Discover Card. If they find anything that is not familiar in your spending, they will contact the card holder and asked if you made that purchase. If not, they close the account and transfer you a hold new account and new card for no charge.
I’m very disappointed that the Dayton NJ store is closing. Love shopping at that location. The store on Perrineville Rd in Monroe is awful. I hate shopping there.
this is the 3rd time i have shopped at the Watertown MA location. again, no light cream available not matter what brand.
When I inquire what there was a $0.70 difference in price for the store brand Yogurt at two relatively close Stop and Shop stores, I was told it was because of demographics.
There was a 33% difference in the price per pound of Bananas. Again the the reason was demographics.
So I can only assume Stop and Shop prices items not based on their cost but a discriminatory policy based of area affluence. Charging more in less affluence areas.
IMO it also competition.
Back in the Day we had two stores to go to, Shoprite and A & P. Shoprite would keep their prices down to make sure they were better priced than A & P was. Now that A & P is gone, Shoprite raises their prices to the A & P prices.
A location on a highway will cause the store to pay more in a lease than a store that is say center of town. This also can contribute to the difference in prices.
Then there is another factor. Season. A store at the shore in summer time, will mostly charge more than a store inland. Even if it is the same company.
Your manager at the Bristol stop and shop on Farmington Avenue is a complete lunatic. Not only have I had members of my congregation tell me during the summer of 2020, that they saw her yelling at employees weilding a machete. But my husband went put for hernia surgery right before the covid lockdown and because the hiring managers he gave his doctors notes to were let go, he wasnt called back. Now friends of mine who live in their car and are out in the cold this winter and work very hard were fired for calling out sick while your store manager lets the meat department manager work with Covid!! I know friends of my daughters and many others here in Bristol with other damaging stories. How can you possibly let this woman run the store and let good employees go when during a pandemic she is letting a employee infected with covid serve meat to the public. You could be infecting millions.I will be informing the health department. Shame on you
To whom do I address an email of praise or concern? I do not wish to have my email on this public forum.
I have been a customer of South Windsor, CT Stop and Shop since they opened. I had a very disturbing visit on Saturday January 22,2022 at approximately 2:45 PM. In the first three aisles of my shopping visit I encountered 10 customers and 2 employees not wearing a mask as mandated by the Town of South Windsor. I then asked a cashier if mask mandate lifted. She responded “no” and appeared as concerned as I.
I then took my valuable time to ask to see Manager. Soon thereafter a Ms. Alysa Daniel’s addressed herself as Manager. I asked her what policy they followed for mask infractions. Ms. Daniel’s then stated that they do not follow mandate , do not approach customers and do not call police as policy states and a $100.00 fine then to be incurred.
Ms. Daniel’s was not respectful and did not validate my concern. I told her I was going to inform the South Windsor Police Department and she shrugged her shoulders and stated “do what you have to do”. Seriously, disregarding customers and employees right to be protected from this mandated policy.
I did contact the Police Department on a nonurgent phone line. The Sgt. was very respectful and validating. He understood my concerns and stated he would send a police vehicle out to talk to the manager of this Stop and Stop store. I reiterated that if they had more urgent issues to please disregard my request. However, as I was leaving this store I saw the police vehicle outside. Thank you South Windsor Puce Department for validating my concern for not only myself but others in our community.
I close in saying that I am very disappointed in Ms. Daniel’s not only disrespecting my inquiry but in also placing individuals under her purview in physical jeopardy. Thank you for addressing this matter.
that store is not following the corporate procedures at all. MASKS MUST BE WORN AT ALL TIMES WHILE WORKING IN ALL STOP AND SHOP, GIANT AND ALL OTHER OF OUR STORES.
I believe that this manager my no longer working for them.
We bought hamburger 2 packs. Get home and cook the hamburger it melted so bad. So called Kim the manager at Grove hall stop and shop. Kim said that she would get us some hamburger up here to us. We haven’t seen Kim at all. We called Kim and hour like Kim said. Called Kim back three time or four. Kim left work early. So now we are home without our lagena. We are senior this really is not a good thing. Y’all just don’t know what go on at the store. No fare at all. Called the store and to Edwin the other store manager he says I’m sorry about that. This is not fare.
I went to Stop & Shop at Berlin early in the morning om 12/8/2021 to pick up a few items in a rush before heading to work. I asked the cahier why my bill was so high. She told me it was because of the water bottles and cans deposit. I remember saying I did not wanted no cash back since I was going to work. I questioned her a few more times since a few items were on sale, but I did not have my reading glasses just my long distance glasses. That was 12/8/21, on 12/11/21 I verify the receipt finding out $20.00 cash back was charge to my card! I never aske for that money, how I know it?, because I told the cahier I did not wanted money back. I always fold my receipts with the cashback money. The manager I talked to that day just told me the draw was open and left it there. No option to check the cameras or nothing else. The draw was open, yes! I saw it and she fast push it back in with her hips but never gave me any money. She just repeat over and over it was because of the bottles deposit. Seven plus years being a customer there and now I do not trust them, I lost my money, no need to steal, and management did not want to go and at least consider there was a problem. I even offered to apologize I there was something wrong on my part. I knew my money was lost but I did not want this to happen to other customers. Please check your receipts in front of your cashier and do not leave the store if you find something wrong with it.
I have been shopping at stop and shop for over 50 years. My kids growing up worked at the derby store Their father worked at the warehouse in north haven for 20 years. What has happened. There’s nothing in the store. No cat food. Ridiculous. Sparse on frozen foods. All the aisles are very sparse. We have now started going to ShopRite. Even they are little sparse they have more product than Stop and Shop. I want to go back to your store in Ansonia but you must stock the store. I understand the truck shortage to pickup product but this is crazy
I’m a vendor. Who delivers to all stores. And the issues are coming from lack of truck drivers. And warehouses not running at full capacity, because they can’t hire good help.
I had reported the Stop n Shop on Town Line Rd in Rocky Hill Ct for the same issue. Also the variety was so limited. For example they might have 3 brands of pasta but the same type of pasta in all 3 brands. I had been shopping Stop n Shop my entire life and my Mom before me. Nothing was done . I only received a thanks for letting us know letter. This was long before the shipping crisis.
Even before the shipping crisis, there were sometimes problem with supply. A factory shuts down. Recalls, even switching shipping companies. It takes time to get up to speed even without a crisis.
I would just like to say what a great job the pharmacists do at the Pembroke Stop and Shop over by Kohls in Pembroke Ma. My sister gets a drug with alot of red tape involved before it can be dispensed. This past week there was a problem and each pharmacist (Elaina and Matt?…tall thin dark haired man)went up and beyond to get it solved. Elaina listened to me and problem solved expertly. Matt has always been there to help me out. Even when they are so busy. I have worked at Shaws for 45 years and know full well how hard it is to work for the public. I left cvs to go to this pharmacy years ago and have never regretted it. Please let them know how much I appreciate their hard work
I came into Stop & Shop today with my daughter, two of your workers were curseing and talking about how another girl there talks to much. They were saying that they were not going to help her and that they didn’t care if she needed it. As lines started to form, I looked over at the girl as she was being very friendly with customers. I thought, how can these females be so sour about somebody doing their job? I am a regular at the Mashpee location. Every time I see this girl in there working, and she works hard! This girl I feel has incredible customer service and potential. I didn’t catch the girls names who were doing the bullying but I do rember one having blue hair and the one she was speaking to had a darker skin tone. I felt they were profiling/personally attacking the girls character without her being aware. I do not feel that that is teammate behavior. As a company nobody should have to be hated on or discrimated/bullied behind their back. If somebody can talk to these ladies and make them aware that bullying or personally attacking another persons character is not professional and does not make them look professional. It actually made me sick on my stomach becuase I have once been in that same position. I can tell when bullying inside the workplace is going on. If it’s not caught now, it’ll just escalate more. Please be aware of what is going on in your store. Thank you.
The Hingham store has gone down hill the last few years. Not enough registers, the self checkout clickers are never charged and just pile up at the self checkout, the customer service counter is a bunch of rude employees who make you feel like you’re bother them when asking a question. I say someone in corporate should get off their ass and start inspecting these stores. We shouldn’t have to work this hard for free to give you our money. I wish I could attached a video of this dump of a store. The words “consistently exceeding customer service “ needs to be taught the management at the store level. I feel for the employees.
Thank you so much for sending ALL of my 90 year old mother’s prescriptions out into the ETHER!!! the CVS that was supposed to receive them did not get them correctly and the prescriptions cannot be filled.
I have 3 days to replace my mother’s daily heart medication!! Nobody at S&S store OR CORPORATE OFFICES knows anything about the pharmacy operations or the electronic transfer of all prescriptions. How many other seniors are now scrambling to find their prescriptions??!! Corporate offices cannot give out ANY information ! and no direction on what I should do or whom I should talk to! Next call to the Boston Globe and Patriot Ledger. How many seniors will pass away this month because of this administrative failure??
I think it’s terrible that you don’t have baggers. I waited a long time for the elderly cashier in Revere who had to bag, pick up and hand me every one of my 12 bags. What’s with that. ?? I’m not going back
Market basket for
Me
My first job was a bagger. Today the customer feels like the need to bag. The baggers get “You are not doing it right!” all the time.
So stores just removed the bagger and soon the cashiers will be replaced with all self checkout lanes.
The Scan and go handheld device let’s you bag as you go and just go up to any register and use the handheld scanner and it rings you up without having to unpack all your items. So bagger are sometimes no longer needed or required in some stores.
We are all going to be replaced by machines and robots one day.
I’m a Hispanic female, I usually shop at your store in Stratford Ct. but on 11/08/2021 1:01 p.m. I decided to go to the Stop & Shop on 1360 East Town Rd Milford CT 06460 since I was in the area. I picked the items and went to self check out as I always do, as. Soon as I got to the self check out the person the person the front end went right next to me watching me altho there where other ppl self checking out she just concentrated on storing at me, Once I scan all my items I puled my coupons out and she went and snatched them from my hands, I had no idea what was going on since this never happen in any store before, she started telling me there was problem with coupons and she needs to bring my coupons to be inspected by the manager, I told her how did she know there was a problem with my coupons since she didn’t even give me a chance to even scan them, she ran with my coupons not sure where, when she comes back she is yelling very loud that some of my dove coupons where fraudulent, copied etc, everyone was looking at me, I was so embarrassed by her accusations and asked her to explain to me what made her think that my coupons where fraudulent since I got them from the manufacture itself, she did’t explain took my stuff out and said I couldn’t use them. She actually referred to me as a thief with no merit nor explanation, I was so humiliated, she is White and although I’m Hispanic and spoke to her in English, she started saying words in Spanish like I did not understand the English language and I don’t speak Spanish. I asked her why she was been nasty and rude, she responded with just pay and started hitting the pay option on my screen, my point of going to self check out isn’t to be bothered and also because of covid-19 precautions but she took it upon herself to go on my register and harass me because I look different than all the regular customers and employees in that store. I called the store after I left to complain because I wouldn’t want any other person that they feel looks different than them aren’t treated the way I was treated/ like an alien and a thief. I refuse to be a victim of racist ignorant ppl but I would never shop at your stores again, I’ am writing so no-one else is humiliated and treaded the way I was treated. I did go back to show the manager that was there my coupon so she can explain about the accusation and how she figured my coupon was fraudulent and the manager looked at them and said no those are good, do you want together the products? My response was NO it was the point anymore about the savings it was about the attack on me. I will send you a copy of my coupons so you can see for yourself, I will also report to BBB and every website I get a chance to let ppl know how racist and uneducated your employees are at your 1360 East Town Road in Milford unless that person is disciplined and sought how to treat customers of different race.
When the self checkout registers are new, the coupons are doubled automatically even if the coupon states “DO NOT DOUBLE!”
I was able to get away with it on self checkouts a few times, until the self checkout cashier says, give them the coupons instead and they will scan them in front of you at the self checkout register.
And if a coupon gets doubled then the cashier can remove that extra discount. This is why it is hard to find a coupon for under $0.99 anymore. the stores do not double anything over $0.99.
Will stop and shop ever respond io any of these questions. NO. CUSTOMERS THEY DONT CARE ABOUT OUR EXPERIENCES IN THEIR STORE JUST WANT TO DIVORCE US FROM OUR MONEY. BLOOMFIELD COTTAGE GROVE STORE NEED STAFF SUPERVISION. THEY CLOSE SECTIONS AT WILL AND ARE EXTREMELY RUDE
Rude associates in Bloomfield cottage Grove store. Close seafood section a 7pm on Saturday night despite it was to be close at 8pm.rudelly stated that she leaves at 8pm and will not wait. No staff supervision
The Seafood Clerk is a different Union. And because of the nature of seafood, the entire section MUST be fully cleaned before they can really leave the store. They have to put stock back into the freezer, then remove all the ice from the display. Then clean out the entire display. Then take out the trash, mop floors and clean out any and all utensils that came in contact with the seafood. And many more closing things the seafood clerk must do before closing up. IMO that seafood clerk must have been alone and no one to help out on the closing. And because it’s a different union, say a cashier can not help out the seafood clerk.
Stop and Shop Plymouth Ma. Today I went to pick up prescriptions and the poor pharmacist was by herself. There were several people waiting for shots a prescriptions. She was so pleasant and efficient. Please give her a big Thank you for me!!
Does anyone read these comments? Why do you bother with all the gimmicks, digital coupons, rewards, three day sales, etc. Why don’t you tell us what you have on sale this week and have an ample supply. Also, why advertise on your web site, and a flyer but do not have the same things at the sale price. Case in point, the web site advertises flounder for $8.99 lb. but when you go into the store it is $12.99 lb. Also, it is not in the flyer. Why can’t you make it more simple to shop and get rid of that robot?
Westèrly, RI Stop & Shop NEVER has enough registers open!!!! Last time there 1 was open with 8 people in line. No manager ever in sight to talk to. Hate using self serve. Puts people out of work!
That is a fallacy. I have worked for a supermarket for 45 years. We have those registers because we can’t get anyone to work for the wages we pay. My own store hasn’t had hardly any adult applicants in months. Use the self serve registers. They are there to try and get you out quicker
That makes no sense, whether you believe it’s taking jobs or not, it’s going to happen no matter what. Americans are lazy! Nobody wants to work, they all think they are worth 25-30 a hour. And most don’t deserve 10. So how about we just roll with the times, and use the options given to us
Depending on where you live. The competition for employees is so fierce that Walmart in my area is paying between $15 to $21 an hour. Also depending on the state if they raised minimum wage.
The stores do not want to pay for more cashiers so they just add more self checkouts instead.
Because the higher costs will be just passed on to the customer in higher prices.
I just called headquarters to complain about the digital coupons. A lot of elderly costumers don’t have access to the app and therefore cant take advantage of these coupons. Thus, a whole group of costumers are being discriminated. ShopRite honors both digital and also accommodates costumers who don’t have them. Why cant Stop and Shop do the same?
Would like to recognize a super staff member at the Stop & Shop at 125 Highland Ave, Seekonk, MA. Wish to commend Frank Viscufi( not sure of last name spelling)He usually is stocking shelves when we see him. Older gentleman with great personality & so helpful informing us on aisle selection & bring us to the product for years! Attempted to do this on the survey but couldn’t revert back in the survey program.
I have shopped at S&S in Milford for over 20 years. For the past 6 months or more the lady in the Fish dept has been a miserable person and ruins the whole experience of shopping there. Today put me over the edge. The store opens early and the fish counter is never set up before opening. That’s fine. I start shopping around 8am and usually can finish my list and return to the Fish Dept to get what I need. Today the glass case was open from the front and she was putting in the labels on the items. I asked if I couls get some salmon and she said, “Do you want me to finish labeling the trays so you know what everything is or should I close the case and get you what you want?” I said I wanted her to close the case and get me what I wanted and after I said I just needed a piece of salmon she pointed at the three trays of salmon and loudly said what each was and asked me what I wanted. I pointed to a piece of salmon and she got it, wrapped it and sarcastically asked if there was anything else I needed.
This is the first time I went to the Service counter to complain about anything at Stop & Shop and the manager was very nice about it but I doubt I’ll be going back there any time soon. Even after they gave me a $15 gift card as if that would change the woman’s attitude at the Fish Counter.
So disappointing as I spend $180-$200 a week there… or did.
The store at 920 Wolcott Rd in Waterbury, Connecticut is unsafe and a place to waste your money and time, and get infested. I asked a cashier named Julie, a woman with pink hair to cover her face and she refused. I asked her to call the manager, took him more than 10 minutes to get out of his office, he came without a face cover and told me that it is not a requirement to wear a face cover. Most of the workers are not wearing a face cover and they do not do anything to keep the place disinfested. Besides, that the vegetables, fruits and meat, and poultry are not fresh. I am not going there never again.
The Stop & Shop in Newington, CT on Fenn Rd. has for a very long time had a two sided shelf placed in aisle 17 (my favorite spot) where they would place reduced items. The other day when I was shopping there they moved it to and end cap which has many shelves and it looked like a dump pile and very unappetizing. Not the right move to make. Another shopper came up to look when I was there and he felt the same way.
The Stop n Shop in Waterbury, CT chase Ave redemption center is a dangerous place and instead of keeping it a safe place by keeping a security guard there, they are now closing it down twice a day for a hour because they say they want it clean but they are trying to discourage the Elderly, Disable and ppl with mental health issues and ppl that don’t have transportation to go there. People have been called names, have been threatened including staff and staff have had things thrown at them, machines have been kicked, put cut ppl in line and management does nothing. I’m just going to wonder when someone gets hurt or worse, how much is stop n shop going to pay out since corporate is alright with the behavior of management and their nonchalant behavior that punish customers that follow the rules and let the ppl with bad behavior get to act out with their bad behavior that put others at risk because the stop n shop on chase is the only stop n shop that punish good customers while letting the criminal element take over
We are customers of Stop&Shop on 70 MendonRd.,Cumberland,R.I. There is a very helpful & special pharmacist named Quang. He is very kind, efficient & accomodating; always takes time to help & listen to us. This is highly unusual in most pharmacists. He always “goes the extra mile.” We really appreciate him.
The Bloomfield NJ is absolutely disgusting. From the lack of customer service to the rudeness and ridiculous lines! I live less than one block away but drive across town to go to Shop Rite or to Clifton for Stop and Shop!
I shop at store 443 in south attleboro mass I order whipped icing every year and I was told they aren’t allowed to sell it because if corporate said so. This is bullshit I always paid same price stop and shop does so why can’t I get the icing? I make cakes and everyone prefers whipped icing! Can you explain to me why all of a sudden your not allowing it to be sold when people like me who shop at your store pays full price for it???
I have just learned that a Stop & Shop plastic loyalty card is not enough to receive the lowest sales price on an item; I am now also required to have a digital card. The item was ice cream at 2 for $6.00 on the loyalty card or 2 for $5.00 with the digital card. An S&S staff person explained how to obtain a digital card. My eyes glazed over, I left the ice cream at the register and I am now in search of a supermarket that offers the lowest sales price on items without store coupons, loyalty cards or electronic devices. Here is a marketing idea for you…”To improve your shopping experience Stop & Shop offers the lowest prices on sale items without the hassle of store coupons, loyalty cards or iPhones.” You build it and the masses will come.
Two things. One. Big sign upon entry “strongly encouraging all customers, employees, and vendors to wear masks”. 90% of all people inside not wearing masks including most employees and even the pharmacists. When I questioned this was told that it is not a mandate. (Just incredibly moronic and selfish).
Two. The ladies room available to customers is disgustingly filthy. The cleaner does a cursory wipe down of the floor, but filth is embedded in the grout and around the edges of floor.
Although I have shopped here for many years, no more. I am speaking of the store in Willimantic CT.
Hi I’m Peter Carbillano I would like to ask if your company would like to install a solar system that will save you alot of money. For instance electric bill for a month is 150000 the solar panels would bring it down to 25000- 35000 a month. We can also do carports in parking lot with outlets for electric cars.
Hi I’ve herd you will not be selling store cut fresh meat in your stores?? Is this true?
I’m stuck at the Watchung, NJ Stop and Shop because of the hurricane. Roads aren’t passable. I was hoping the manager/employees wouldn’t kick out the few people stuck since they themselves have to stay over night but no such luck. They kicked us out despite the national emergency and no one supposed to be on the road. Manager said I’d have to wait outside. Said his name softy when I asked (Hernandez or Fernandez) Hope to be able to make it home. For now I’m outside the store in my car.
I am extremely frustrated about the conditions of the shopping carts at the Stop & Shop store in Norwalk Connecticut on Connecticut Avenue. While I very much enjoy shopping there, I must say it impacts my day in a negative fashion when I have to try two or three carts that don’t work well before finding one that does. I would rather not have to change my shopping location to the competitor across the street, whose carts are in perfect condition at all times. I hope you can remedy this condition. This is a common frustration among shoppers at Stop & Shop in Norwalk Connecticut. Thank you.
Stop and Shop Winsted, CT: Some Deli employees are not wearing masks. This department in particular should be required to wear masks. After all, they are slicing meat and cheese and breathing over it that I am going to take home and serve to my family. In addition, some employees are touching their street clothes with “gloved” hands and then proceeding to touch the food items, slicers are clogged with old meat and cheese debris. This department needs attention!!!
I have not been able able to find S&S one pint size light cream in either of your two stores in Pittsfield, Ma. for the last few weeks. Is there a distribution issue, or a shortage?
What is going on with the Stop & Shop in Hyde Park, NY? Is it closing in anticipation of the Shop Rite being built 4 miles south, across rom Marist College? The shelves of sale items are empty. When something is announced as going to be on sale the next day it is listed at a higher price than the non-sale price!
I have been shopping at your Paradise Rd., Swampscott Mass. location for over 20 years and today was the last time I will do so. For the last month to month and a half, I have left that store with less than half of the items on my list, regardless of the time of day or the day of the week, so I know it’s not an issue of delivery time/day. Since I have to make another stop at Shaws or Market Basket to complete my list, it makes more since to do my shopping there. If there aren’t items on the shelf you can’t sell them. Not sure who is in charge, but they really need to address this.
I have been consistently shopping at your store #521 located in Peekskill New York.
Ive been very disappointed in my recent visits to the store. The shelves are not well stocked some are even void of the products. The entire section of bagged salads were empty that I thought there must have been a recall. The dairy case was practically empty and also the meat case, where I had picked up several packages of meat that were out dated. The paper goods aisle was sparse also. There was only one person working the deli and a line of people waiting. When I brought this to the managers attention he had no reasonable explanation. I had to drive to another grocery store to complete my shopping. I’ve been shopping at your store for many years and spend an average of $600 or more a month. I have never experienced it in such disarray before even through the pandemic the shelves were stocked pretty well.
Someone needs to do something about Catherine Moses the way she talks to people at stores is not acceptable she does not know us she walks into the store like she’s a big shot she needs to show respect to workers and store managers we are all working as hard as we can during this time of the pandemic we deserve to hear something nice from so called higher ups. Just sad because your in a cubicle you think it’s easy for the actual workers that make stop and shop what it is today!
Shop and shop in Fairfield CT on Aug 1.2021 I went to put in my numbers and get scratch off tickets. I had several winning tickets that came out to 20.00dollars I play 27.00 dollars in numbers after the clerk took the scratch off (20.00)she said I owed her 19.00 dollars I said no I don’t I gave you the 20.00 in tickets but she keep repeating well that’s what machine is showing I said well it’s incorrect. So in order not to keep going back and forth with this person I gave her the 19.00 and asked for a manager. (Which I was told I’ll call but he’s not going to come!) Anyway the manager came I guess he was the manager cause he didn’t introduced himself anyway I explained to him what happened and he said to the clerk well there must be a glitch in the system but the clerk kept saying well that’s what the machine is showing. The manager had the print out he said that he would be right back ,a few minutes later the phone rang I guess it was him telling the clerk to give 7.00 dollars which she did but I said no it’s twelve dollars I’m owed,so she calls the manager back he corrected it so she gave me the twelve dollars.the manager could have come back and showed me what went wrong but he didn’t now Everytime I go into the store this clerk acts like it’s personal and it wasn’t personal it was the machine fault. I went back to the store a couple of days later and she’s standing with other coworkers she made a remark I acted like I didn’t hear and went on to pickup something’s before I played the numbers and get scratch off. WHen asked her in a nice way was I right she replied oh I don’t know no one said anything to her. If that’s true that is a problem.
i want to say the Chaim KURZMAN IS A KIND, POLITE AND HELPFUL EMPLOYEE. HE IS ALWAYS WILLING TO GO THE EXTRA MILE IF I ASK . I HAVE SHOPPED AT STOP AND SHOP SINCE IT OPENED ABOUT 25 YEARS AGO HERE IN STATEN ISLAND.. OUR SCHOOL;. ST. CHARLES, HAS DONE EXTREMELY WELL AND BENEFITTED FROM THE A PLUS REWARDS. I FELT OBLIGATED TO WRITE TODAY BECAUSE CHAIM WAS ONCE AGAIN KIND AND HELPFUL NOT ONLY TO ME BUT TO SEVERAL OTHERS WHO NEEDED ASSISTANCE. I THINK IT IS IMPORTANT TO LET EMPLOYERS KNOW WHEN THEY HAVE A VALUABLE EMPLOYEE. SINCERELY, SR. JEANINE CONLON
How long does it take to get a response from stop an shop headquarters in regards to getting an ok to do a fundraiser for the disabled American veterans chapter 7 I’ve been waiting now for months I can’t believe it takes that long for a yes or no I am talking about your stores in cromwell a middletown ct
I am commenting on store 855 in Whiting, NJ. This is a complaint. You used to have the best chiabatta and french bread. Few months back you changed it. Now you are going to start selling prepackaged meats. Not exceptable. Between my produce going bad in a few days an constantly having to check experation dates I very annoyed. There are young families living in this area too and I am tired of constantly driving to Manchester, Toms River, Brick, and Manahawkin to purchase my food. I have WAWA for for my quick trips for milk or bread. I need a food store for a family of 5. My neighbors feel the same as I just read about the meat on a Facebook post. Shame on you for charging such prices and now not giving the public fresh meat, vegetables and decent bread choices. Also, you need to stop having the public touch every single roll in the bins.
The male employee stationed in customer service at store # 843, Jersey City, on 8/9 when requested to issue a rain check for an item out of stock, that appears in the store circular, should not have to physically leave his customer service position unattended for him to purportely verify that a digital coupon isn’t required & return after a delay.
It’s really not the job of a store customer to be informing customers that the missing store employee is expected hopefully to soon return.
I just want to say 499 was a great store to work in most of the people there are nice and ill miss alot of them was there for 20 years if I wasn’t moving I think I would be there for another 20 going to miss my friends there
I want u to know that ur store on Truman Pkwy in Hyde Park is the worst supermarket. The shelves r always half empty. It is the most depressing store.
The other day eggs that were on sale were nowhere to be seen but when I asked someone to check out back that’s exactly where they were. U r never going to sell merchandise thats not on the shelves.
the most nasty attidude mangers @ 88 golding ave westbabylon to me and the empolyees to there workes exspecialy to my son girl friend my daughter-inlaw whos a doctor. Really grow up
Peace OF SHIT FUCKEN ASSHOLE ATTIDUDE MANGERS
IN THE 88 GOLDING AVE WESTBABYLON STORE. —- ALL OF YOU
I recently visited your Stop&Shop on Liberty Street Springfield Mass at the Springfield Plaza.There is a manager there who I feel is racist. Twice I have went there and prices have rung up wrong they call him over and he acts as if I am not telling the truth and of course I am African American Women in my 60’s and I have no reason to lie. He walks up doesn’t greet me and talks to the cashier. I thought the store policy was you get the item for free,this has never happened. After he overrides he goes to this same lady and starts whispering. I also notice not much diversity and I witnessed a young black lady bagging and she has to stop bagging and go over to a register an wipe it down so a white young lady lady could come over and ring and she went back bagging to the same register she had left. The bottom line MONEY is green! When you visit your stores that are not inner city you can tell the difference they are not as clean and not fresh food.
I am so sick of rude, crappy people…I was in Stop & Shop in Point Pleasant Borough on Friday, July 16, 2021 and 2 of the 3 deli clerks were actually mimicking what I was saying, rudely laughing, like I wasn’t standing right there…after each time I told him what I wanted, he would repeat what I said in a high pitched voice and he and the other clerk would laugh hysterically.
They weren’t young kids…they appeared to be in their late 20’s.
I wanted to go speak with the store manager but I just didn’t have the energy…did they think I couldn’t hear them behind the silly plexiglass, or is that what our 20 somethings act like…like 12 year old girls….people are just so dam rude these days!!
To be clear, when I first got there, there were 3 clerks, 2 male, 1 female. One was cleaning one of the slicers, the other 2 appeared to be wiping down the counters. None of them looked at me or offered assistance for several minutes…I stood there waiting patiently, then the male clerk who was cleaning the counter made a remark to the female clerk about how I was going to probably order turkey “cause they all do”….and they started laughing very loudly. Then he asked if he could help me, and that’s when the rude mimicking and laugher started. I could not believe what was going on. I am very angry at myself for not going to speak with the manager immediately, but I had just come in quick to pick up a few things after a long day at work and I just wanted to go home. I will however go in on Monday and report it…
I will no longer shop in this store however, it is over shopped, and very dirty…and if this is how your employees treat people, I have no desire to be harassed again by rude incompetent adult-children…I stopped out of shear desperation because I just wanted to get home and it is the closest store between my place of business and my home….
Your website is “temporarily down” more than it is “up”. Makes other stores easier to shop.
Had the cashier scan the card
Checked the price paid on the receipt while still at the register
Checked the price affixed to the product, it should match.
When your receipt indicates you did not pay the sale price or the full price, & your purchase was during the sale period & no coupon was required. There is an issue for inquiry, & clarification
I was directed to the customer service desk. When I inquired why this occured I was told ” your getting a refund aren’t you ”
Time wasted in the refund process over 20 minutes & dealt with a discourteous customer service rep with a less than friendly attitude.
Hello, My name is Cathie Pragano and I am an Animals for Life Volunteer. Your Naugatuck store for the month of June chose our non-profit to receive $1.00 per bag of the Give Back Bags. Twice when I visited this store I went to purchase the bags and was told that I shouldn’t because they are $2.50 and your others are less. If you are going to do a great gesture for the community then your cashiers should be informed to say something like….Do you need bags today? If answer is yes would you consider purchasing our Give Back bag, this month for each bag purchased goes to (name the non-profit of the month). Giving back to the community is a great thing, but having your cashiers discourage it defeats the purpose. Please talk to your employees or stop doing the give back bags.
I have now visited 3 Stop & Shop stores here on the South shore of Long Island looking for a stop & Shop brand item (Lite seeded Rye). None of them had it in stock. This is a common occurrence with this item. Are you discontinuing it. If not, why is it so hard to find.
Hello, my name is Stella Barros and I am working as Finance Dept. at Cuore Ovens. I am looking for one of your employees called Luca Palombo that works as Transportation Manager on Wilton, CT because he bought a merchandise from my company, received the product and cancel the payment. I have the receipt signed by him, but now he change his personal phone number for us to not reach him. So I decided to reach out his job because I believe Stop and Shop do not agree with this kind of attitude and I hope I can reach the HR or his boss to talk to him. Today I was wronged but tomorrow it could be your company. Please help me because a dishonest person needs to know that there are consequences and cannot continue deceiving others.
treating my friend like a ——- peace of shit doing things that they didn’t put in for and dosn’t want to and know what there doing. grow up act your age not your shoe size treat them
Stop & Shop 1441 Richmond Ave Staten Island NY 10314. I went to a line with light illuminated to check out no one was at the register. The young woman at the self check out area informed a young man I was waiting to check out. The man approached punched the pad and said this line is closed the cashier forgot to turn off the light. His tone and demeanor gave me the impression I was bothering him so I left the items and left the store. I returned to make a complaint to the manager the customer service representative called over the same person who had appeared to been disturbed by my waiting for the cashier to return. I then vented my anger at his laziness and lack of customer service when another employee who did not introduce herself or her title chastised me for “berating the manager”. I admit in retrospect I should not have told him if he didn’t want to work he should go home. But in my defense his demeanor and lack of professionalism just irritated me; the whole situation could have be handled by saying “I’m sorry this aisle is closed we can check you out here”….by the way I only had 3 items…shame we had shopped there for years…
I am becoming increasingly disgusted with your store in Eastchester, NY. Every other week there is something with this store.
Last Sunday I arrived at this store at 8 am. Upon arrival I thought it strange there were no carriages out. The only carriages available were those tiny carriages that can just about hold a gallon of milk and one other item. I tried to shop. I couldn’t do it.
I went to the courtesy desk to ask if there were any large carriages. As if I was annoying this woman she simply said, “No” with no further explanation. I then said, “I can’t do my weekly shopping with this small carriage. Where are the large carriages?” She then said, “They’re locked up with a chain on the side of the building.” Okay….I had to ask again because clearly I’m annoying this woman at now 8:10 am. I said, “will the be unlocked soon?” She then said, “I don’t know. The guy who unlocks them is not here yet and I don’t know when he will be here.” Okay. So now your store is open with no carriages available and the ‘guy’ with the key is going to show up at some point.
I decided since I had a busy Sunday, instead of leaving what few items I had I would try my best. Throughout the store, I can see people looking and asking the same question; where are the carriages. I check out and get to my car. Sure enough, people outside are looking and asking where are the large carriages. By the time I left at 9:12 a.m., the large carriages are still locked up on the side of the building with no other carriages in sight. I took several pictures as I was disgusted.
Add to this, the store was a mess again. U-boats throughout the ailes, empty boxes everywhere, and dirty towels left on the shelves. Do you not have a crew of people that check the store at night or in the morning? I posted pictures of this mess as well.
This store has gone down the toilet the last few years. I’m so disgusted. My son refers to this place as Venezuela because far too frequently, the shelves are empty and no one is stocking the shevles.
Unreal.
I applied for a job at your store in Bayonne, NJ. Manager Jordan did not even looked at my aplicación, confused me with another person tells me that should go next day to fill in the application and then he comes with some BS stating that he cannot proceed with giving me the job because I put in one of the questions that I had been late to previous job, when he did not even looked at my application amen come one he got me all happy thinking I got a job and then he makes me go an embarrassed me when he could of really done his job looked at my application and called me to let me know that he was not giving me the job instead of lying. They gave the job to a younger girl Which I thing that was very discriminatory towards me.. they need to hire professional people that give equal opportunities to every be that is looking for a job…
Cohasset S&S gas rewards program is a fraud at $2.85.9 per gallon.
Gas in Hingham can be had for $2.62 so your buy more in store to receive gas discounts is a fraud. Shame on you
I was just at one of your stores #840 waiting my turn at the deli department when I observed 2 employees having a conversation at the end of the deli counter. The gentleman employee was asking the woman employee a question about her date of employment, I heard him because he was extremely loud I was standing about 12-14 feet away from them. He was so loud and she was looking around and was embarrassed. He was asking her the date of employment and if it was before 1995….she said 1986 he said 1996. She said it again 1986. He continued loudly and he turned around and held up his hand said “he will call Matt” and raised his hand and said”we are done.” And walked away. This was done on the sales floor. Several other customers waiting with me could not believe the unprofessional way this was handled. I felt impelled to get the names of the 2 employees. The man was Mark the shop steward and the woman was Karen who told me she had been with the company 35 years. I don’t usually shop at this store but my family members do all the time today was not a good experience. I have been a manager in retail for years and this type of behavior is not acceptable on the sales floor. Conversation should be taken in the back where there is privacy.
I thought you should know….It was so bad I was waiting for a TV camera to come over and say it was not real……
Best regards,
Dawn Pizzolato
My 14 old daughter bought a green depit card & it will not work. No one answers on the card # so we brought it back to the store with the receipt & the store manager refuses to reimburse. I am very upset that you can just sell cards & that don’t work & keep a 14 year old $100. Now I call your cooperate office & no one answers. I guess ill call help me Hank next & tell them stop & Shop is in the business of ripping off kids.
I have been shopping at the Stop and Shop on Atwood Ave in Cranston, RI for years and years. My aunt is 86 and for the past 3 years we have also been shopping with her. Caesar is the Fish Dept person I always deal with when we shop on Saturday mornings. He is always so kind and compassionate with my finicky aunt. During the pandemic my aunt has not been able to shop. So we have done her shopping for her. He always asks us how she is doing and asks us to say hello for him. Now my aunt has developed severe emphysema and is on oxygen and cannot walk even a few steps. She has had one Covid vaccination and we are waiting for her to have the second one. I do not know if she will ever be able to get back to the store. However every time we shop Caesar asks us if she needs salmon or her beloved tenderloin steak which must be cut in three thin slices so she can eat it!
You are a very luck organization to have such a kind and compassionate man working for you. He has certainly made an impression on my 86 year old very particular aunt and on my husband and myself. I am grateful to have such a wonderful experience every single time I shop in that store on shopping Saturdays!
Thank you for hiring Caesar! It was obviously one of your best decisions!
214/2021
The Bayonnne, NJ store on LaFante drive is a CheckOut NIGHTMARE. EVER SINCE self checkout was instituted checkout is HORRIBLE. WHY should us customers who Scan & Bag BE STUCK BEHIND customers who wait till the very end to scan & bag their 40 million items? Scan &Bag was supposed to make it easier for check out since ALL WE HAVE TO DO IS PAY
PLEASE INFORM WHOMEVER that there ABSOLUTELY NEEDS to be 2 separate checkouts – 1 for SCAN & BAG and 1 for others who wait till end to scan their wagon
The Bay Terrace Stop and shop in Bayside NY is a total MESS and FILTHY. The shelves have been empty with everything for at least since the pandemic started. The shelves are always very messy and the store is dirty and old. A shame such an upscale neighborhood have such a disgrace of a store. I now shop at Shop Rite which is a beautiful store stocked with everything under the sun and very clean with very neat stocked shelves. Many of my neighbors have given up shopping at this location as well as there are many other beautiful supermarkets to shop in close to this Bay Terrace NY location. Shame on Bay Terrace NY Stop and Shop!
I am a food safety Specialist and shop in your store.On 12/5/20,I was shopping at 10am and was trying to look for buns and when I looked up, there was a Mouse climbing within the metal racks.i went to the pharmacy to ask her to inform the manager.Feel free to reach out to me,I would be happy to discuss a potential solution.
I was in your islandia ny store on dec 6th around 130pm. first of all I wasn’t happy that there were no shopping carts not one sad. then I was waiting on line social distance. I had my grandchildren with me. I got hit in the back by another person’s cart. i yelled and no security no supervisor no body came. Thank God I was not hurt. So when I got my grandkids in the car I called the store. I was told that they had security for shop lifters only and their store is safe well no its not and she said well I should have come to the front desk and I should have written out a report I should have call her. no I yell loud enough for people to hear me.but no safety there.but you want my money right. I told her after her telling me I was wrong that the safety of my grandkids come first and all she could say was in today’s world it doesn’t matter. so this is how you treat customers. said that you don’t feel their safety is important.and she hung up on me. she needs to be fired.
Store Manager (Jeff) in Berkeley Heights, NJ refuses to wear the mask the right wear. Always pulled under his nose. He’s nasty. I spoke to him, he gave me every excuse why he doesn’t pull it up (tough to wear all day, doesn’t fit probably, glasses fog up). I called the 800 # waiting for a response. I also contact my town health dept. I don’t want him working at our store.
Bakery. Your 3 pack bagels are entitled “BAGEL-INDIVIDUAL”. Is there someway to print the type I.e. Plain, Marble etc. on the label? People move these packs around the display and you can identify them only by guessing.
Stop and shop in Middletown ct had customers with no masks on. I told manager and he announced on a speaker about masks. These customers continued on with. I masks. Shouldn’t the manger have gone directly to these three people. Why so lazy and careless. I will refrain from shopping there for a bit.
I frequent the Washingtonville NY store often as I live right around the corner. This store requires their patrons to go up one of the other aisle and then down aisle 8 For one check out line, they claim for our safety for social distancing purposes. While waiting on line, 3 people walked up the aisle past me in order to get on line. When I asked the Attendant helping to direct patrons what sense it made to make us wait on one line if they were just going to allow others to brush right past me totally ignoring their social distancing practice and endangering everyone they walk past. All she could say was “she was one person.” Sorry.. not a good enough answer when your allowing others to endanger my life. This is not the first time this has happened in this store but hopefully, by pointing it out to Corporate, it will be the last.
Overheard Manager Telling Staff Member to STOP telling people they need to wear masks @ FRAMINGHAM – TEMPLE ST – STOP AND SHOP – Tons of maskless people everytime I go there!
I shop at the Attleboro, MA store located on Pleasant Street. I take advantage of the Senior hours, typically arriving between 6:00-6:30 am. I consistently see “WORKERS” not wearing a mask. Some are from the overnight shift who walk through the store without their mask when leaving, some are workers just arriving who walk into the store without their mask, and others are workers stocking shelves.
I once asked a worker who was leaving where was his mask, and he yelled back at me that he was leaving the store and didn’t need one.
I once asked a worker who came into the store to start his shift where was his mask, and he did not answer and continued to walk through the store to the deli area.
I asked a worker who was stocking shelves to put his mask on (it was around his neck), and he said that he needed to breathe, to which I answered “that is something I would like to continue doing!” The following week, same worker, same situation!!
I’m not aware if there is a member of the Management team at the store during senior hours to whom I can speak with. I’ve only seen workers stocking shelves and a cashier.
This is especially upsetting to me because it is during Senior hours, when the most vulnerable group is in the store. I find most shoppers are complying, it is the workers of Stop and Shop who are not!
Today my husband and I had to go to Stop & Shop in North Smithfield. The mask-mandate placard was in place at the entrance, but there was no one there to check if each person entering was complying. Sure enough, when we entered I saw two women not wearing masks. My husband stopped an employee and pointed them out, but they just said “thank you” and took no further action. I believe that in a time when ALL lives are in jeopardy from Covid, if you are in a position where you could make a difference in someone else’s life experience, you should do so. Saying nothing makes you complicit. I need to point out: This is my SECOND appeal to the corporate heads to come up with a solution to this problem, and it most certainly WILL become a problem for THEM if enough people speak up and say WE WILL NOT PATRONIZE YOUR STORES UNTIL ALL HEALTH MANDATES ARE INFORCED.
On Aug 17, 2020 I was shopping at the local Stop and Shop in Stamford, CT on Summer St. I noticed two women NOT wearing masks. When I asked them why I was given a nasty response and told it was none of my business. She also denied that it is a LAW in CT to wear a mask in ALL public places. I immediately told the manager who said he would address the issue. I don’t know if he ever did. My issue is that there is no one at the door making sure that all patrons are wearing a mask. I will no longer enter the store if no one is enforcing the law. I have been a loyal S & S patron for over 30 years. Please address this with the stores you are in charge of overseeing.
No law has been passed, it’s best that you just go along and mind your own business. The Civli Rights Act of 1964 entitles all people regardless of sex, race, religion, disabilities etc to free and equal access to any merchant offering services to the public If wearing a mask violates a person’s religious convictions. They are still entitled to free and equal access at that establishment. Also, if they are not wearing a mask due to health reasons ( HIPPA protects a person from needing to disclose what the health reason is) they are also under law entitled to free and equal access to the establishment that is open to the public. The Goveners mandates are not laws. Laws have to pass through legislation and get voted in, then the Govener signs them in to law and they are assigned a number. Then, and only then do they become a law. I suggest that you familiarize yourself with how laws are made, and the difference between laws and mandates. Furthermore, I would advise you to mind your own business and not harass someone for not wearing a mask. Harassing people is a matter that can bring legal action against you.
Stop&Shop STORE #569
SUNDAY, AUGUST 16, 2020
THIS MORNING I SPOKE WITH THE STORE MANGER ABOUT THE FACT THAT THE STORE IS SELLING VITAMIN WATER, WITH THE CHARGE OF “RETURN FIVE CENT” BUT THE MACHINE ARE NOT SET UP TO “RETURN THE DEPOSIT MONEY”.
LAST WEEK I DID BRING THIS TO THE ATTENTION TO THE STORE AND WAS INFORMED THAT THE PERSON THAT HANDLES THE RETURN DEPOSIT MACHINE BE IN ON TUESDAY.
STORE MANAGER, THIS MORNING SAYS IT A NEW YORK STATE ISSUE.
WHO IS RESPONSIBLE FOR THE MACHINES?
DO THERE BELONG TO THE STORE OR THE STATE?
STOP&SHOP HAS BEEN CHARGING CUSTOMERS FIVE CENTS BUT CUSTOMER ARE NOT ABLE TO COLLECT.
THE STORE MANAGER— DID NOT REASSURE ME THAT ME WOULD LOOK INTO THE MATTER.
I was at the Smithtown Main Street store today. One of the deli counter workers was wearing his mask below his nose and serving people. Also noticed shelf stockers not wearing their masks and other workers in the store with their masks not covering their faces. Earlier this summer, while checking out at this same store the cashier was wearing her mask below her mouth. During this time of Covid it is imperative that the workers and customers wear their masks and wear them properly. You have big problem in your Smithtown store!
New Jersey, Bloomfield, Franklyn Street.
Today I went to do my shopping but didn’t buy any meats or go near the meat counter. An employee with his mask under his chin was stacking meat.
The girl who tells you where the next register is open removes her mask to relay the information. Plus she sends people up a down aisle to get on line.
On Fridays evenings, a pay day there are only 3 cashiers working. Yes there are self checkout, but unless you are offering discounts for me to do an employees job, that’s inappropriate.
You need to make announcements to remind people to follow the arrows and wear their masks appropriately. It is very scary to food shop.
Senior hours are a joke. One cashier, & no pharmacy .
What’s the point? We as a nation need to get strong with this or we will be having this virus for years to come. Set the example, be proud to do your part and let the country know how good you are doing.
I went to the store today on Veronica Ave Somerset New Jersey today. There was a
Man looking at gift cards. I was just about to walk around him and he sneezed to the left. I changed direction and went around him and he wasn’t wearing his mask. I told the manager. His only concern was that I hadn’t said anything to him about it. He said he would offer him a mask! HE SHOULD HAVE ASKED HIM TO LEAVE THE STORE!!!!!!
I have been a Stop and Shop shopper for well over 20 years. As time passes, I am becoming more and more disheartened with your stores. Pre-pandemic, those of us that like to shop in-store saw shelves empty of stock because of people shopping on-line. Why are your associates pulling stock from shelves instead of from the warehouse? Fast forward to the COVID pandemic and the shelves are still just as empty if that is even possible. I went shopping this morning at my local S&S in the hopes of finding more stock than when I go in the late afternoon around dinner time. The shelves were just as bare and looked like the shelves of the first 2-3 weeks of the pandemic. Every time I experience these frustrations, I am one step closer to becoming a full-time Biy Y shopper. As it is, I am going to BY for about half of my weekly shopping list anyway.
I work for this establishment,and im kinda upset about the little 10% haz pay u took away from us ,for you dont think about the workers,and what we have to deal with daily.today I started feeling very sluggish and my throat hurt and layed down as soon as i got home ,dont get me weong but after a hot shower and meal i felt better.but u can only imagine what was going through my head as this is all occurring,i have an elderly father ,and too sit and bust my ass for this company and do the rite thing for you day in and day out and this is how u treat us ,I couldn’t tell you how many times people pull there masks down to talk and its very annoying,but yet theres only counters at thw door not checking people for masks .people come in forget there masks and pull there shirts over there face .im very annoyed with what whoever is deciding the atuff going around and especially thinking this crisis is over .i want to say without all these special measures in place ,and i get sick i will take drastic leagal action if I survive my ordeal .im letting u know .so please take care of the workers that make you so much money each day ,and give your families safe ,please do the same !!
Larchmont NY store inventory workers are often NOT wearing masks.
Stop and shop Litchfield Ct needs to clean up their act. Literally. Dirty store for being relatively new. Check outs dirty, floor is dirty, rinse out of wipes. ZERO CARE for your community. Many of us have moved on to other towns for shopping. You show no concern for your customers!
Need assistance. All my prior data for service deleted. Calls only. Online virtual assistant a waste of timr. Mainnumber useless . Management only.
I shop at the Stop&Shop in Mount Vernon, NY at least 5 times a week! The last past week has been such a inconvenience for me, they have closed down the self checkout lines (all 6 machines) which leaves 4 regular registers open! I waited on line for 45 minutes the other night! If it continues I’m gonna head to shop rite! It’s really upsetting that they can’t figure out what to do with the machines that won’t inconvenience their valuable customers!
I am setting up a calendar raffle to benefit a 3 year old boy named Jackson. He has been recently diagnosed with Leukemia and has to undergo years of treatments. Would like to request a donation of a gift card towards the raffle calendar which all proceeds will help Jackson’s parents cover some of the medical expenses. Any help towards that goal will be deeply appreciated. Thank you very much. I live in Chicopee, MA. 01020
Well it’s good to see that it’s not only my Stop & Shop. The store by me in Inwood NY , store # 578 never has anything you’re looking for. Today for instance, looking for my cats dry food, Friskies has 3 varieties, store had 1, I was looking for Bubba turkey burgers, no Bubba burgers at all, waffle fries, nope, Hebrew National 97% fat free hot dogs, nope, Sam Adams Boston Lager beer, NO! And this store is DIRTY. INSTEAD OF WASTING MONEY ON THAT STUPID ROBOT, invest in your store. This has been long before the pandemic. You should send some undercover bosses out to your stores.
I have been a customer for many years but not anymore. The store near me in Staten Island,NY. (New Dorp) is the worst. If you shop before 11am there is no meat out. Just Uboats on the floor waiting to be packed out. No cleaning products at all. Store looks like it did the day this whole pandemic started. I now go to ShopRite. They have everything I need. The
i had a horrible experience today at Stop and Shop in Stamford, CT. I shop at mine in Seymour, CT all the time. I was down in Stamford to visit the cemetery, something that is extremely difficult for me but my mother’s anniversary is days away and I have been having a hard time so I thought going would help. When I take the trip down there I always go to Stop and Shop to get her flowers. Today was no different. What WAS different today was that I asked for help to have the flowers cut, I brought a vase and just needed them to fit in. I was cut off but the young man working there when asking by him saying “we can’t wrap them” which is not what I was asking. I understand that portion of the store hasn’t reopened yet but what was I to do? I tried to explain I drove an hour to get there, and was on my way to the cemetery and just needed a moment of someone’s time. I was so upset and felt myself about to break down in tears as this was already a difficult time for me, and just told them i’ll go find scissors myself and figure it out which is what I did. I sat at the grave site cutting flowers down to size with kiddie scissors since that’s all they had when I should have been able to sit there and reflect and spend some quiet time with my thoughts. It ruined the entire experience for me when all I needed was to sit alone and process my thoughts. So, thank you Stop and shop for making an already ridiculously hard day even worse. I will be shopping at my local Market 32 from now on. Three seconds of empathy would have made all the difference in the world.
I have to agree with many of the previous comments. I have been a Stop and Shop customer for decades. The quality and inventory has gone down hill, and not just recently due to Covid.
The manager of the Berkeley Heights, NJ Stop and Shop has the worst personality and could care less about his customers. He never interacts with customers and when asked questions, he is so cold that it seems to be a bother for him to answer. If someone is that miserable with their job, they should leave or be released. He has no customer service skills at all.
Stop and Shop gave their essential employees a typed Thank You card and four pieces of candy for working during the Covid 19 Pandemic..along with a one dollar an hour raise…hope they let them keep the raise..they deserve it
I shop at the Hamden, CT store. Due to Covid-19 I am using the pickup service.
The employees that provide this service are exceptional and far exceed their competition. This is a reflection of the management team at this store. Your order is picked with care and you are advised prior to pickup of any out of stock items.
During this call you are told of substitutions that are excellent choices. The inventory is above average compared to supermarket’s in the area. Thankfully I have this option which is stress free during this quarantine.
I have been a Stop & Shop customer for as long as I can remember. NOT anymore. I shop at the Stop & Shop on Washington St. in Hudson MA, on 5/23 went to Stop & Shop and again berries had mold on them and 1/2 rotten, lettuce was brown and slimly, every package of Organic Basil was all black. There is never any meat available, and prices on most grocery items have at least doubled. I spoke to a store manager to let him know this has been on going for several months. His response to me was you do know there is a pandemic going on. I stated that I had been going to Hannaford supermarket in Marlboro (which Hannaford is owned by Stop & Shop) and there is no problem there with the produce its always fresh and NEVER moldy always some meat available.
I have complained to several store managers at the Hudson Stop & Shop because this has been an ongoing issue with the produce being moldy or rotten for almost a year. The managers just don’t care. Stop & Shop has lost another customer for life, I will NOT shop there again, I do have other choices in the area to choose to go and give my business to, even if means I need to go to several other stores to get what I need.
If Stop & Shop keeps going in this direction of inflated prices and poor quality food and store managers that don’t care Stop & Shop will be another chain of supermarkets to go under.
Paula A. Price, Chief Financial Officer Mark McGowan, President of New England Division and Executive Vice President of Operations and Stacy Wiggins Senior Vice President of Operations need to take a good look at what your customers are saying about this Corporation and start making changes. You all need to remember if the corporation goes under so do all of you.
Your store ay 3999 Albany Post Road is very poorly run. The shelves are mostly empty. I waste my time every time I go there. Other stores are stocked properly, What is the PROBLEM with your this store. I have no transportation, but when I do have transportation, I go to other supermarkets, and come home with twice as much food for a cheaper amount. Your store is a waste of my time and energy. Unfortunately I have to waste my time there THIS HAS BEEN GOING ON SINCE NOVEMBER 2019.
The Wilton, CT Stop & Shop website states it is open to 10p yet it closes at 9p. Tonight I checked the website before going shopping and it stated 10p. I arrived 8:55p to see the door sign state 9p close. I called from the parking lot and said, “I am making a courtesy call to let you know the Stop & Shop website states the store closes at 10pm. You may want to pass on that information so the website can be modified to be accurate”. The Customer Service woman rudely stated, “We’ve never been open till 10”. I repeated, “I am making a courtesy call to let you know the Stop & Shop website states the store closes at 10pm. You may want to pass on that information so the website can be modified to be accurate”. She rudely repeated, “We’ve never been open till 10” and hung up. VERY RUDE
They are rude even in Hyde Park, NY
Someone needs to monitor the stop &shop on Newman Ave in Seekonk Massachusetts because the night shift people are drinking on the job and selling drugs. They work from 10:00pm until 6:00am. They also have been seen removing merchandise from the store. One Person’s name is Richard Bourdeau. He brings Alcohol in the store every night!!!
I live one block from Stop & Shop in Bellingham, MA and have always been a S&S supporter but the tide is changing. During this entire pandemic the Stop & Shop in Bellingham has failed this community miserably. The Dairy Dept. on most occasions has been barren; the meat dept. on several occasions had no meat; the Frozen Food aisle is a joke – the only items in the cases were the frozen cakes and pies and the Cleaning Aisle has been empty more often than not.
When we asked the Store Manager what’s going on why are you out of everything we’re told that Corporate isn’t sending them the merchandise. If that’s true then shame on you. For me, Stop & Shop always meant quality service and products. This is not true at this store. During a time when we’re all struggling to stay afloat, we should be able to depend on our local supermarket.
What a shame – what a disgrace. So we drive eight miles to Market Basket to find everything stocked and ready for us.
I will be calling tomorrow. I am more than upset. My husband shopped at Chelmsford Stop and Shop on Sunday 5/3. Came home and discovered he didn’t have bag with meats…Hamburg, frankfurters, and cube steak. I called immediately. They said the bag was at customer service and I said my husband would be immediately back there. When he arrived the girl told him that the manager instructed her to put it back and it was resold!! We were only able to but hotdogs. No more Hamburg or cube steak left. We were refunded our money. What good did that do for our family barbecue!!?? We had already paid for our meats..what business did that manager have to resell it!!! Especially since I called!! I am shaking I am so furious with your store practices. I will be calling tomorrow and I want to speak to someone high up before I report you. RuthElyn Rivanis
Under some laws, anything that can spoil without refrigeration, must be put in the walk in fridge. If the person does not come back within a certain timeframe, the manager can ask to put the item back for resale. Customer Service areas do not have a fridge section for people forgetting an item or two.
Also meats are not allowed to be in a fridge with other items. Cross contamination.
I shopped at your winstead location weekly but now I refuse to go back. When I went in today to grab a package of hotdogs I noticed a black fuzzy substance all over the wall behind the hotdogs.
I hope someone in headquaters reads this: My son is autistic and ives in West Roxbury Mass has started a fundraiser the AGW food drive. He collects Stop & Shop food cards and mails them to the disable communities affected by Covid19. Many cannot stand at a bank food line due to theri conditions and they have diet restrictions which food banks cannot meet. The Boston Globe will write an article on his story and Channel WBZ 4 has interview him, we have been receiving donations on our facebook fundraiser page.
So far we have fed over 6 families in Mass, there must be something Stop & Shop headquaters can do to help Esteban, my son feed more disable families. Please see us on the news below. PLEASE HELP US
HELP THE DISABLE.
https://boston.cbslocal.com/2020/04/29/coronavirus-boston-man-autism-raises-money-disabilities-gift-cards/?fbclid=IwAR2KVl0maiMHKCZ0nzlswdHiPVn3YMEcaQrPRD-YpozMv1YhPEKq2xqaIo4#.XqphdjEthy0.facebook
You can contact us at 978 908 8900
Maribel
I was at the Stratford CT store at closing time on 4-28-20 and the grey haired manager or something was torturing a women who was maybe stealing. He kept repeating”I wanna hear you say it” It was loud. He’s got no class . I can’t even talk to this twat. I used to live in Stratford and I’ve overhead this dude talking down to anyone in a yellow shirt or bellow. When you first opened the gas station in Stratford CT the back windshield got scratched because there was no rubber on the back of the squeegee. When I showed this dude with no class he said it was nothing because it didn’t block the visibility. I made him take my info. I never heard anything again. It made my life worse when I didn’t need it to get worse. I can’t even look at the person. I avoid that store and I avoid stop and shop in general. I give you a detailed list I went through to stop having to go there. I did the shopping for a family of 3 when I lived in Stratford CT. That dude looks likes to beat down the people at the bottom. I’m speaking up now because I have my own address and he can send someone to kill me or anything.
To Whom ..may be interested ..your employees are considered essential and very dedicated workers. I am shocked that a multi million dollar company gave the employees a measly dollar more an hour ..AND after the Pandemic is over you have informed your
employees the dollar an hour goes away..Shame on you..your employees should get way more compensation than you are giving for putting their lives on the line..Lots of corporations will be giving hazard pay.. you should follow suit
Why do you allow too many customers in the stores at one time. In one store, you allow over 300 customers!!!!! I can see UP too 100 customers, but over 300? Get real, social distancing with over 100 people in one building is outrageous, especially with aisles of food and fresh produce.
I’m done with Stop and Shop. Milford recently required people to wear masks in public buildings, yet your store will not enforce. This puts people in my age group at risk.
We live in Watertown, CT & your store there has not been stocked for several weeks. There are all empty shelves & coolers. We have noticed prices have gone up on many products too. This is how you help your country during a Pandemic?! A message is circulating to band against shopping at Stop n Shop anymore until the store is completely restocked once again & prices are back to normal. You are going to lose thousands of customers. I don’t think that will be good for your bottom line.
Same here. Shop an Rob, as we call it here in NY, is a disgrace. No frozen food and hardly any meats or cleaners. Very poor in helping people thru this time.
This morning 6:00 am I picked up my 75 year old mom to do our groceries i was embarrassed by one of the employees maybe she was a supervisor or manager who knows because when I Asked for the managers the employee started to yell at me That she did have to get any manager or give me her name By her rudeness im assuming she was the manager I try to make a complain and I was belittled I could not believe the rudeness of this employee especially in this Time of the coronavirus the stop n shop is in the Bronx on Bruckner mall I have the employee’s full name which I will disclose to the representative from the. Company that will hopefully contact me i don’t want to embarrass the way she belittled me and my mother
All u gave your employees is a thank you letter..your company discussed me you are a billionaire company and you should be ashamed the hard work they do for you n a piece of paper which most of them threw it out or used it as shit paper
I agree I’m sooo disgusted, from the beginning when they said we couldn’t wear mask ! I actually caught the virus and I am ready to come back I asked if I could work overnight so I could limit exposure and also be able to watch my son and other during the day . Guess what I was told ?!! No !!!
I’m a loyal Stop& Shop customer, even after my local store closed, I travel 20 minutes to the closest store in Poughkeepsie NY, Yesterday I was in this store & there still people not wearing masks & gloves. Everyone has had 5d to prepare but doesn’t the store have any responsibility? All the employees & most of the customers were wearing masks & gloves. Put up a sign, don’t let those not wearing a mask in, they’re risking others health, we’re in an emergency state right now, do something!
I would like to know why Stop and Shop is not enforcing the mask and glove laws with customers ! I will not shop in your Medford store but from what I understand this is going on in your other stores.
All they care about is their pockets
Got that right
You close your stores, understandably, to restock. No matter what time if day I go, shelves are empty. I went this morning. You instituted one way aisles. I go down one aisle, I cannot go left or right because the line is headed to cashiers! Small bottle of Clorox is over $5. Price gauging? Everyone is standing close on line. I mentioned this on fb with pictures and many of my friends said they hate going to your stores now for same reason. Western Beef is fully stocked, people practice distancing. I plan on going there from now on.
I have been shopping at Stop and Shop for over 20 years. I am so disgusted with the non service that your company is providing to senior Suffolk County residents. I have called the Northport and East Northport stores and neither have pick up or delivery. The customer service representative in East Northport said they only deliver to Nassu County??????? Why is that?????We don’t count in Suffolk county. I tried your senior hours and they were a complete disaster. I am done with your store after being a very loyal customer for so many years. I am a resident of Northport. I’ve switched to another local store that is doing everything they can for their senior customers.
It would be great if there was a way to add a gratuity at checkout that would be shared by store employees. I’d happily add 20% to my bill to support these people who bravely come to work every day so we can buy food and supplies.
Don’t even bother they don’t care , they don’t even allow some of us to work overnight so we can be able to care for our kids and loved ones in the morning during this time . There’s no courtesy at all
I would like to report stealing in your stores on long island
Pleasant St Watertown MA, April 10: Store instituted one way aisles. A total mess. Shoppers do whatever they feel like, walk up and down aisles in total disregard of signs. In area near the bakery, arrows for exit are in inconvenient extremely narrow aisle, so those exiting don’t bother following them. If one tries to keep to the proper lane and gets stuck behind a shopper going at turtle’s pace, it defeats the purpose of protecting health and safety. You are basically stuck behind that person until…. or have to pass in close proximity in an extremely narrow area. Plus, lots of shoppers aren’t wearing masks. You should make that mandatory.
What’s the point of one way aisles if shoppers don’t bother with them?
Unfortunately, Stop n Shop in New Hyde Park only welcome those who aren’t people of color. I have shopped at this locations for about 10 years. I have seen employees change over time. Recently the past 5 years management is horrible. A person can’t shop in peace without being harassed and followed throughout the store. It’s a disgrace to shop in this way. Why I continue to shop at this location is the sales and customer reward points. My family and I are tired of the harassing behavior when we shop. It’s time to start looking at your managerial team and give them a course in community interaction. Don’t assume people of color are looking to steal products.
A family of 5 shopped at the Uncasville, CT store. I called the manager who was not really interested and dismissed my concerns. Won’t shop there again.
Just went your your store this morning April 4th. The store is 1441 Richmond Avenue. My son and I were waiting to go in when one of you employees was walking by. The elderly man in front of me politely ask her how many people were being let in at a time. She responded very curtly 25, and if you do not like it you can go somewhere else to shop. When I said to her that is no way to speak to a elderly man she told me “Fuck Off” and proceeded to walk away. When she passed his back again after getting coffee from Dunkin Doints I said to her the was not a very nice thing to say. She responded again “ Shut your FUCKING mouth”. When we did get inside I ask for a store manager who basically blew me off saying I will talk to her and the Union. I ask to fill out a complaint and was told no. I said I cannot write a formal complaint and was told no again. I did take a picture of the Associate Showed it to the cashier and was told her name was Megan. If this is how elderly and customers are treated by Stop and Shop maybe I should find somewhere else to go. However I will let my family and friends know through social media so they can be aware of the terrible s service and language found at Stop and Shop.
CDC just said mask everyone !
Thanks to them telling us don’t wear mask I got the virus thank god im ok . But this company horrible no hearts at all
Please respond to my comment.
Thank you
The employees should be wearing masks and gloves! I spoke to a manager in NJ – there are employees without gloveS but most importantly no masks !
They need to protect their face from the droplets that are on surfaces as well as the air . Hand washing is essential but A mask will further protect them . They have plastic shields in front of the cashiers but more needs to be done . I called Massachusetts headquarters waited to talk to someone for 20 mins they Sounded concerned then dumped my call .
I have tried for weeks to get a delivery from PeaPod. There are never any available spots day after day, week after week. What good is a service that you cannot support?
The 3 day specials are great(Fri,Sat,Sun)while supply lasts. I was at my Stop&Shop this A.M. when it opened.They had no oranges(8lb.bag $3.99)&had no Shrimp $4.99. Both said limit of 2.How about a limit of 1 so everybody gets some.Does anybody really need 16lbs of oranges at once?
The store circular is not printed the same week it’s set up over a month ago. And is printed a week or even two ahead of time.
Then most supermarkets do not get their largest deliveries until Tuesdays and Thursdays. Sometimes they will get a short delivery on Saturdays. This is depending on the store and it’s location.
Also found out that customers are using two to three different store cards and taking more than allowed by making it another purchase.
I APPRECIATE THE EFFORT TO KEEP THE STORES OPEN ESPECIALLY FOR THE ELDERLY BUT WHAT GOOD DOES IT DO WHEN YOU GET THERE AND THERE IS NO MEAT OR IF THERE IS IS ROTTEN BROWN meat AND NO GOOD AND NO FROZEN FOODS . THIS IS A WASTE OF TIME. I AM REFERRING TO THE BROOKLINE STOP AND SHOP ON HARVARD ST . ITS Really sad you cant even get deli meat because no ones there.
Where is Patty, where is Bob, stop and shop #55, my presciptions were due on
the the 19th, the pharmacist said they weren’t due til the 22nd, this guy sucks, doesn’t understand, why I’m upset, perhaps he’s never had a widowmaker.
This may not be the stores fault. Under some new laws, prescriptions have to follow a very strict regulations now. Sometimes, the computer will re-calculated the date when you would be able to get prescriptions re-filled. This may be a state law. if you are empty, you can ask your doctor to fill an emergency prescription for a few pills or whatever. If not breaking the new prescription laws in your state. The Pharmacist could be fined or even fired if he/she is not following the law.
Could asked for an emergency dosage for a few days. Sometimes insurance would not cover those medications until the exact due date to refill was set.
SR. Hours-Saw on the news tonight all the seniors in line, 6” from each other, not 6ft, all excited about getting get first shot at items that are in short supply! Saw three different customers with their baskets full of toilet paper. I wouldn’t have thought there would be a limit!! Not helping, hurting.
While I thought it would be a nice idea to open the store early for senior citizens to go shopping stress free and without crowds. When I went to the Merrick Stop and Shop it was a disgrace with only 2 cashiers and one manager to take care of courtesy as well as self check. There were lines all over the store with seniors standing back to back with each other. This was suppose to help our seniors not hurt them aside from that the store was not prepared for us, it looked like the way they left the store the night before was the way it was opened no meat no paper products no eggs why open to the seniors and put us all at risk for nothing. I feel if you want to offer to help then do that make sure you are fully stocked and manned so we as seniors can get in and out without potentially getting sick from one another.
I believe back then when the virus came, the stores got rid of overnight stock persons. And had to wait for the store to open in the morning to stock. And because the virus, most trucks could not deliver to stores on time.
I believe in most supermarkets large deliveries are Tuesdays and Thursdays. With shorter delivery on Saturdays. This is when you see a truck driver switch trailers from one that was sitting there and then places a new trailer where the old one was located. This is a new large delivery. Will take time to unload and scan into the system. This is why some deliveries were in the very early morning.
With all this corona virus hysteria , it is so hard to shop at your stores, there’s no food on shelves and nothing is being stocked it’s pretty eerie and some what scary going to our local stop n shop. I have been a customer for many years, since your stores opened in Fairfield county in CT. Now I live in Waterbury, CT and shop at the Chase Ave location and before this hysteria this store was always poorly stocked. And forced me to go to other stop n shop locations! I’m just trying to do my weekly grocery shopping, not stock piling. ??♀️
So sorry to see the deterioration of our Stop And Shop store. It looks like a 3rd world market or perhaps a store going out if business. Shelves empty or half empty. Produce wilting or unavailable. A new store just opened up nearby called Angie’s and a neighborhood favorite The Natural is also nearby. I won’t waste my time and money at your filthy store. I went teice this week and it only went from bad to worse. Spend your money on keeping the store stocked and clean and leave the robot to some other supermarket chain.
Stop & Shop has become the lowest on the shopping grid. Yesterday I paid $4.99 for strawberries. They were rotted. 1.99 in other stores I found. I also bought Stop &Shop natural chicken breast the whole pound was slimy and smelly. You have been selling your customers old outdated spoiled food. You should go out of business. If I shop at the store there is always something to be returned because it is spoiled! I am sick of it! Now I plan on helping to spread the word how disgusting the stores are. Market Baskey, even some Shaws stores are much fresher cheaper inprice products
Several of my favorite brands seem to no longer be carried. I commented about Pillsbury all purpose flour some months ago, it was back in stock, and now I’m told it has been replaced with S&S brand. I do a considerable amount of baking, and am not willing to replace a brand I know I can rely on. There have been too many brands eliminated. I can find my brands at Hanovers a bit further away, or at Target. Also not wishing to shop for my groceries at more than 1 store, I’ll have to reluctantly switch grocery stores if another of my brands is eliminated. The frequency of these eliminations is also alarming.
They should just sell the buissness to Orther coporate company’s . There stores in newgland just can’t get any worse then What they have are now people are shopping more at shop rite and Orther places then stop and shop
I’ve been shopping at the Stop & Shop store in Brick, NJ for a number of years. It has always been my favorite
grocery store in this area.
There’s a few comments I would like to make regarding the store.
1. For some time now, there is a machine called “marty”, I believe, that goes around the store looking for
“spills or cleanups needed” and then announces the need for a clerk. Marty is always in the way – the
store is congested enough without another obstacle to impede the shoppers way. Please consider doing
away with this totally unnecessary nuisance.
2. Very recently I noticed the absence of Kraft salad dressings from the S&S’s shelf . Another item that seems to be absent from the shelf is B&G pickles. A request was made for these items to be stocked with the Customer Service desk. I wish to continue shopping at S&S, but want “one-stop shopping”.
Hope these comments will be considered and acted upon.
Before Marty, I was a courtesy clerk. I had these handheld scanners that you go around with a cleaning basket and pick up spills and have to scan the bar codes on the walls. Have to mark what you cleaned on the handheld scanner and then you keep going. There are those stupid bar codes inside the restrooms also.
This is due to lawsuits of falls of people. Even people dropping grapes on the floor and pretending to slip on it. Marty is a second set of eyes on the floor for these type of people that drop items on purpose just so they think they can get a win fall out of a lawsuit. Marty makes it harder for them to cheat the system.
If something is not on the shelf, check the location of the item and see if the price tag of said item is there. If not, that would mean that either manager or corporate might have pulled it from being bought again in the supply chain. Maybe pushing for the store to sell more of it’s own products instead.
First off I want to say I enjoy shopping at your stores. I find them clean and the employees always friendly. That being said, what I DO NOT enjoy is being followed around by a creepy robot. I actually turned around and al.ost tripped over the damned thing after reaching for a magazine at the check out. I suffer from severe anxiety and shopping is hard enough with crouds and noise…without having to deal with yet another stressful thing. I’m not a shoplifters. I’m 55 years old. I’m disabled with both knees replaced (hardly a flight risk) and wasn’t even wearing clothing with pockets. Everything was placed in my cart…besides…do you really want to create THIS kind of shopping experience for your customers? I think this is a bit ridiculous. I know I won’t be going back to Dan Fox Drive again….probably not Merill Road either. Not unless I read in the news that Stop & Shop smartened up and got rid of the robots.
My local Stop and Shop Supermarket is on strike and I will not cross the picket line to shop for groceries. I will have to do so to do my banking but that is all I will be doing in your store until an agreement has been reached. Finally if these people have to continue their strike I will have my community pull together and support them as much as is humanly possible.
You should note that I had been doing the majority of my grocery shopping in your store however this will end until the strike is over and you have given your employees what you originally promised and not a hack job!
You can put product on the shelves but the people sell your stores. They keep them clean, stocked,and are supper friendly and courteous. Machines DO NOT REPLACE PEOPLE. I do not like the auto checkout but when only buying a few items I do use it in order that others with larger orders do not have to wait for me.
Sincerely,
Nancy Lombardo
Willimantic, CT