Where is Steak N Shake Corporate office Headquarters

Steak N Shake Headquarters Address and Contact

  • Address: 107 S Pennsylvania St #400, Indianapolis, IN 46204, USA
  • Phone Number: +1 317-633-4100
  • Fax Number: 317-633-4105
  • Email: support@steaknshake.com
  • Number of Employees: 20000
  • Established: February 1934
  • Founder: Gus Belt
  • Key People: Sardar Biglari

Steak N Shake Headquarters Location & Directions

Steak N Shake Headquarters Executive Team



Sardar Biglari

Chief Executive Officer

About Steak N Shake, History and Headquarters Information

Steak N Shake was established in 1934 by Gus Belt, formerly working in United States Marine Corps. He started the eating joint by combining gas station/chicken restaurant. He started all this with the aim to serve his customers with the finest burgers and shakes. To reassure his customers about the prime quality of the burgers he sold, he followed the practice to take a wheel in a barrel of steaks including round, sirloin, and T-bones and grind the meat into burgers right in front of the patrons. The slogan, "In Sight It Must Be Right" was raised because of this matter only. It is based in Indianapolis, Indiana and is a subsidiary of Biglari Holdings Inc.

Steak N Shake is an American restaurant chain selling the highest quality burgers and shakes. In addition to this, it also sells clothing, accessories, and collectibles online and offers franchise opportunities as well. As of the current date, there are more than 20,732 employees working at the company. According to the data, there are around 628 Steak 'n Shake restaurants in operation all around the globe such as in the South, Mid-Atlantic, and the Western United States, Europe, and the Middle East.

Steak N Shake Headquarters Photos

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    Drove 39 miles to take my grandchildren to Steak n Shake in Arlington, TX. Got to the drive thru window after waiting behind 4 cars only to be told they could not take my order because they had a large catering order. I asked to speak to the manager and she rudely told me they couldn’t take our order due to maintenance. She refused to give me her name and contact information to file a complaint. Then she yelled well what is your order? No thank you, you make no sense. First you cannot take my order then you aggressively asked what I wanted to order. Horrible customer service!

  • S Blades says:

    I went to steak and shake today and made a order that was sitting on the side for almost a hour because that clown that took my order didn’t write my name correctly and when I addressed him about it he just looked at me and walked away. I live in Georgia and there store suck big time and know one address the situation ever. The management in these stores are disgusting and poorly trained .

  • Donna Smith says:

    Worst place ever, cold food, would not refund my money, replaced food, it was all wrong, it’s know wonder you people are going out of business, get your head out of your asses & learn how to run a business!

  • cheri' L hawker says:

    I worked for Steak n Shake as a teen and have been a frequent visitor for years, but NO More. As soon as you take customer service away I am done. I will not wait on myself, I don’t work for you. So Long Steak n Shake

  • Kate says:

    I am not here to comment on the food but on the inhumane treatment of employees. My grandson recently started working for the chain, had ill-fitting shoes and developed multiple severe blisters on his feet. He was told by a healthcare provider to stay off of his feet for two days. When he called in to the establishment he was told if he did not come to work he was fired. I nor any of my family will ever eat at a Steak & Shake!

  • W. Mendez says:

    I feel as if I was told that management wasn’t allowed to serve and collect tips as they already make more money than servers typically do. But at steak n shake Osage beach missouri they have a closing manager waiting tables which I feel as though it takes away from the other servers who don’t make management pay. I feel it’s unfair for someone to make twice as much as a server and get tips. Management shouldn’t be taking tables unless short staffed and even then they should just help the other servers get caught up. Am I wrong?

  • Ivory says:

    Just went to steak a shake and got ignored and roud service and wasted my lunch break

  • Karen Keck says:

    In Mansfield Ohio is the slowest Steak and Shake ever, but that’s not the worst of it. Since it’s a favorite of my grandkids we went there fairly often. Since the drive through is the only option now I was there last week. Spent an hour in the drive through line, then finally got my order, but no shakes, so after another 15 minutes ( while the food was getting cold) I went inside to see if they forgot about it. Well, I was screamed at by the employee that I had to go through the drive through like everyone else and when I tried to explain why I was there she continued to scream at me over and over and said they had 8 milkshakes to do so I’d just have to wait. Mind you, I’d ordered 2 burgers and fries and 2 milkshakes an hour previously. I’ve never been treated so horribly, and will never go there again. I called the manager the next day, and she knew exactly who the employee was, said she would have her boss call me. Well, no surprise, I never got a call.

  • Elaine says:

    Gainesville steak and shake was awful my hubby was short change $10.00. We went back to get the $10.00 . Register was pulled, not counted out front and customer were held in line behind us instead of pulling that clerk and manger tell us she would be with us shortly. I am a heart patient and so my pressure went up. Instead of the Manager coming out and nicely talking to us the girl who short change my hubby spoke to him. When i told her i wanted a refund i was ignored and twice one when i walk up too the drive through and when i went in and sat down was told Manager was looking at the tape.

  • James says:

    Gainesville steak and shake if you give them a $20.00 they do not ring the amount receive watch them they do a pocket the extra and give you a five. You drive off then they still have their register right.

  • Keith Minda says:

    I love steaknshake but totally disgusted with my last visit. Attention drive thru 40 minutes and when I’m got today window order still wasn’t ready. Then the girl handing me myself 3 drinks tips the tray and the drink was all over my car interior. No apology just an offer form napkins. Manager was right there and did nothing. That is the way to lose good customers.

  • Denise R Lafave says:

    Worse service every missing food what we did get was thrown together. Missing right toppings. Called the store for refund was told no. Nastiest food ever will never go back

  • Jerri Barron says:

    Leesburg, Florida is horrible to say the least. Floors are filthy and the bathrooms always need attention. We went there tonight and had a coupon that said 99 cents for a side, with the purchase of ANY sandwich and fries. My husband ordered a triple steak burger and fries and asked for a cup a chili. The waitress said we could not use the coupon because the steak burger is NOT A SANDWICH!! What is it then? She said the coupon was very specific – what does any sandwich and fries really mean? We have used this kind of coupon this way before and never been told this. This is just so stupid. Since when is a hamburger not a sandwich? I think she was upset because she wanted to seat us in the sun and we asked for a booth that was not in the sun. This is a horrible place and we will not be going back.

  • Tim says:

    Frankfort, Ky Steak and Shake is nasty to say the least .We were there after church waited a while to be seated and for our order to be taken. the tables , floor and ketchup bottles was gross . No French fries no onion rings available .a very bad place to eat.is Steak and Shake going out of business ? P.S they actually Deep fried Wavy Lay’s potato chips.

  • Kathleen says:

    Steak n Shake Frisco, TX A Sunday evening, the restaurant had about 20 patrons seated. I Stood and waited to be seated for at least 3 minutes, no placemats, no milkshakes, no lemons for water, no silverware, went up to pay the check, 2 waitress’s, 2 line cooks, totally ignored me, like I was invisible, I waited and waited, no acknowledgement that someone would be there soon. I finally spoke up to the cook and asked if he could get someone to the cash register, he then called someone from the back, a lady came out, took her gloves off and threw them in the trash, her actions were terrible, she was disgusted that she had to tend to the cash register. I voiced my complaint to her, she said she was sorry! Can you imagine … this was almost comical …. it will be a long time before I go back to a Steak n Shake!

  • DeKotah Rivera says:

    How do you get your tax return if you work for corporate first and then went to to a franchise? I have not received!!

  • Gary Smith says:

    I’ve been in contact with Steak N Shake – Corporate Headquarters, for about 1 months now..I’ve made over 8 attempts to get an issue resolved that took place on (01/12/20), and not 1 team member from their Headquarters, or the local Tyler, Texas local (7205 S Broadway Ave, Tyler, TX 75703) have returned any of my 8 phone calls..and now today (01/30/20), I was told by the receptionist that my options are the following..”you can call back tomorrow to re-fresh my memory “so she can send another email” because I get 1000s of emails a week”. So yes this company don’t give 2 flying fucks about any of their customers, or the service that they hand out..now you be the judge if you should go to a company like this..

  • Zook Johnson says:

    No more veg soup..boo to you and your idiot decisions

  • Carl Fowler says:

    Why did corporate eliminate the vegetable soup from the menu? The only reason to bring my family to a steak and shake was the soup. I will no longer spend any money at this chain until the soup returns and I will spread the word that this item is gone and hopefully corporate eggheads will bring it back

  • Lyse says:

    We are so disappointed with the Steak and shake in Margate on state road 7. The cleanliness is offensive, the service is ineffective, we can have waited more than 10 minutes before we were asked what we wanted and then over 20 minutes to have my meal served just to realize that they made a mistake in our order. It is a true shame as my family and friends (talking 6 to 8 ) used to go to that there at least once or twice a week. We are Canadians and it was our pride and joy to bring our guests there for a meal not just because of the price was good but because the food was absolutely delicious. For the last couple of years there was a change in management and that is when the place deteriorated. They washroom are disgusting , not enough servers. I really would like to become a fan again is there anything you can do.

  • Cindy Lamphere says:

    The Gateway Plaza Steak N Shake in St.Petersburg is in desperate need of cleaning from top to bottom. We were in there the other day and our feet literally stuck to the floor at the booth we were sitting at. The table was also not very clean. The black and white canopy is in need of repair at least half of it is broken. I think you get the point.

  • Deidre LaForett says:

    I went to the steak-n-shake at 3502 River Point Parkway, Sheridan, Co 80110
    The burgers were half cook and looked raw, they were cold and so were the fries. I could not eat it and had to throw the food out, did not want to get sick from uncooked food.
    I don’t think I will be going there any more. Worse service ever!

  • Henry says:

    Place is filthy. Tables not cleaned, staff not interested, needs a cleaning all over. Get some dedicated workers. No wonderr you will close up.

  • Theresa says:

    Horrible burgers at the Southpoint Hotel location, just thrown on the very soaked bun and falling all out of the bun and cold French fries….

  • Debbie Stone says:

    How di I get my gift cards refunded because the steak n shake closed where I live in Pittsburgh Pennsylvania. Please let me know as soon as possible. Thank you, Debbier

  • Roger Hopkins says:

    They burnt my burgers again. Same day shift cook.

  • Mark says:

    I will no longer eat at any of your establishment sense you allow political discrimination by your employees as was done in MO. I will also be posting the video as much as possible… Don’t ever try to put one of your establishment in my community because I’ll make sure everyone knows what you are…

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