Where is Steak N Shake Corporate office Headquarters

Went to steak and shake In Elizabethtown Kentucky and had to order from a kiosk this was the most impersonal thing I’ve ever seen no interaction with humans at all will never do that again it sucks made my whole experience a shitshow

I witnessed Joshua sheets sexual comments. He had a lighter with breast on it and wanted to say something to a customer in the drive through. This is very unprofessional especially in a work setting making other people around him uncomfortable.

Went to steak and shake to get a shake has been awhile when I went to place my order I asked for a shake they no longer make but saw the ingredients up there so figured I’d ask was told very rudely you can order anything you see on the menu…i asked if I could get 2 flavors like straw /banana or maybe just use chocolate ice cream and get banana so choc/straw again rudely you can only order whats on the menu we dont mix syrups when i got to the window I asked if she was the manager and she said she was I said I’m sorry but you’re rude she asked why I said that.. its the way you speak to ppl she said this is how I talk I said then maybe you need to change that its the tone , the nonchalant way like she didnt care and the words …she could of chosen differently …maybe this is why there were no cars in the parking lot and I was the only one in drive thru

My family and I ate at the Pearl Mississippi location today. The service was not good at all. The food was fair except for the old fries we received. We were disappointed to have to place our order on the kiosk and not be able to pay by cash. We most likely won’t eat there again or recommend it.

Well order my food and they didn’t get it right go in to ask question didn’t even want to talk to me just told me to order on the board thing told him I just came though drive through still want me to order what they forgot and if this is the only way I can talk to someone I can see way alot of people stop going to steak and shake and your workers and managers are rude people

My wife and I visited the sheffield store 5300 Abbe Road. Sheffield, Ohio. At 2:53 pm on August 4,2023. Upon entering we found to find the restaurant very very dirty dry food on the floor and tables torn seats high chairs with dry food all over them. The return tray station had dry food on top and running down the sides and front of it. The bathroom were really gross the trash was over flowing on to the for and the toilets were very nasty and in addition to the sinks.
General we love going to Steak and Shake and understand that short staff with a lot of business. But that was very nasty in there.

Thank you.

WORST experience ever. Sat with my 2 year old for 15 minutes after ordering drinks and never received them. The server kept saying “sorry I’ll be right back”. We ended up getting up and leaving after 23 minutes of never receiving our drinks. I’m a server my self at a much busier restaurant. If she can’t handle the 3 tables she had then maybe she shouldn’t be a server. I would never recommend this Steak ‘n Shake to anyone considering we went to the barboursville location a few weeks back where there was only 1 server, 8 tables he had by his self and had our drinks and food all within 15 minutes with 2 other people with us. Such a horrible experience and horrible horrible server.

My husband and I ate at Steak and Shake in Taylorville, Illinois yesterday about 3:30. Ordered 2 meals to eat in, plus 3 cheeseburgers to take when we left. Paid for all when we ordered. We are regulars there, about once a week. When we were almost ready to leave I went to counter and told them we would be ready soon. Young man, tall and very thin was standing by stove. Threw his hands in the air and yelled ” fuck ” and threw spatula on stove, still screaming, and stomped to drive up window and banged fists on window. I asked older, bald man ,who’s always there, if he was going to put up with behavior like that, especially when customers are present. He calmly said he couldn’t do anything since he only had 2 people working. I got money back for 3 sandwiches that were supposed to be ready.and we left. They lost our business.

Stepped into your establishment for the 1st time and I felt like I was in the Twilight Zone. I noticed upon entering there was NO human contact (sad). There was 4 kiosk’s with only 1 for cash. So at this point I’m assuming your pushing the digital currency and people with cash only have to wait till kiosk’s free up. I stood at front counter for 10 min. watching a manager cooking burgers and never looking my way or acknowledging my presence. Is this where the hospitality industry is now? You might as well replace the staff with robots and increase you profit margin and labor costs. Having worked in the food and beverage industry for many years this is a disappointing direction your company is heading. Will patron establishments with good old fashioned customer service.

Iam from Urbana ohio an we visited Florence Kentucky a stopped at one of your steak a shakes in that town a was completely blown away as to the condition of the restaurant. There was trash on the floors an your feet stuck to the floor an the counters had things spilled on them I have never been in one of your restaurants in that condition it as disgusting an feel you need to know.

Waited ten minutes at drive through and then was told we only have two employees working right now.. “it’s going to be awhile”… she never made another attempt to let us know that it wasn’t going to happen and so we pulled away..6/20/23..around 11:45pm no cars in the parking lot and three in line to get food.. what is going on? Is my
$50.00 gift card useless ? Grandkids were very disappointed.

The new night manager of the Steak n Shake in Brownsburg, IN and the mother of his children (Meagan) who also works the night shift there are bragging that they have been engaging in sexual relations inside the Steak n Shake after hours. Please investigate.

I received several several coupons about a month ago for steak and shake I think I was the trash can of the post office receiving so many copies, so today I thought about going to shaking steak and get me a good breakfast this is what I saw this is the reason I tore up all those copies this is Warner Robins Georgia on Watson boulevard at 9:00 this morning this is I believe Monday the 9th 2023. Like to ask Mr Gus a question after going around your restaurant seeing this when you go inside and eat.

Oh I wish I could show you the pictures but after receiving about I think I was the United States Post office trash can about a month ago I received about 20 to 30 copies of coupons for shake and steak this morning Monday the 10th 2023 I thought about going and see in there breakfast I haven’t been there in about 4 or 5 years driving around the restaurant I noticed trash everywhere beer can smushed trash at the drive window I thought myself if it looks as bad on the outside what does it look on the inside and if it looks bad what would the food taste like so believe it or not I said nah I’m going to go to Burger king.

I ordered two meals online at 2:40 when I was on my lunch break because I told a friend that I would get her dinner for her birthday. I should have stuck to the original plan of Taco Bell. I get to the restaurant to get the food they can’t find my order. They finally find the order and ask me to pull up and wait for the food. Thirty minutes later I still didn’t have my food. I go inside to see what’s taking so long. As I’m walking in the door a worker…if you can call her that is coming out with my food. I look at the drinks and told her it was missing the coke. She went to get the coke and I realized my milkshake had whipped topping and a cherry on it. Not a big deal except I asked for no cherry or whipped topping. The thing goes back to remake the shake. It took about 10 minutes for it to bring the shake out to me. I take everything to my vehicle and the drink carrier’s handle breaks spilling a large Dr Pepper, coke, and milkshake in my car. At this point I’m so angry with them. I take the defective drink carrier back into the place and ask to see the supposed manager. I stand there 15 minutes waiting for the thing to come out. In this time I look for a corporate number so I can call and complain…the number that I found and called says the number is no longer a working number. Not surprised that they would change their number with the amount of complaints they are getting about everything. I finally had to call the place and ask for them to send her out. She..it whatever, finally comes out and gives me an attitude. She says it broke its not my fault. She’s lucky I didn’t have bail money or I would have gone after her. I will NEVER go back to Stake and Shake again. My grandmother loves this place but I won’t take her anymore. If I would’ve been possible to give a negative star rating I would have. The place deserves a negative 10 star rating.

Really bad in springfield ohio refused to help with self order when we asked for help. Told us goodbye have nice evening

My son and I ate at steak ‘n Shake in Des Moines Iowa the service was rude hateful. The tables were dirty, the condiments were not filled. when I asked about napkins, they told us we were being rude and hateful, and they are too busy to fill them.

Steak & Shake in Lexington & Winchester , as well as Mt.Sterling, Ky have absolutely turned me against steak & Shake. I used to enjoy the food , the atmosphere and the experience; the atmosphere is shot by ordering off kiosks, the menu is no longer special and unique, and the food is less than subpar. I order for the last time tonight a burger that fell apart ; bun and all , as soon as I picked it up.

I have a red meat allergy and am very upset that you have now limited my menu choices to fries and milkshakes. Very frustrating.

I worked at steak and shake and due to my FIRST CALL OFF OF BEING uberly sick coming out of both ends I was taken off the schedule mind you like I said first call of . They also were getting inspected and were prompted to CLEAN the ceiling tiles the alpine location in Grand Rapids Mi proceeded to take down said tiles and spray paint them white .. yess spray paint then proceeded to tap test dry them and put them back over the food . I was supposed to be paid 15 was shorted a dollar on pay for me that’s no buggy but that’s just the topping to the Sunday . The managers can threaten you but if you even talk back to a manager they will fire you or take you off the SCHEDULE. Also a manager told me cooperates just a answering machine but I’ll be calling Monday

Came to Steak ‘n Shake in Arlington off Lamar and had the worst experience ever . The food looked very unacceptable and did not meet any customer satisfaction as all customers deserve. As I asked for manager she refused to speak with me when I requested and came to my table when she was available to come instead of taking the initiative to complete customer satisfaction and speak to us when we requested . As I spoke to her and asked for her managers info and asked who would I put a complaint into she smiled and said well my husband owns the store and she walked away as she did tell us that with a smile on her face . This behavior is totally unacceptable, especially coming from a “manager”

Ordered and paid on line in Sandusky ohio. Got to the store the kid said we are closed come back tomorrow!!! Wtf are you kidding me!!! Such BS!!!!

I worked for a steak n shake on indianapolis and I will never go back. I was repeatedly short hours on my checks, my pay wasn’t what it was suppose too be on the hour. I tried too call corporate several times and the only time I got a call back the human resource person pretty much called me a liar. I contacted the district manager several times, only got a call back once and he said he put in a manual check for me. I received the check today and it was no where near what I’m owed. He thought he could keep me quite with a petty little 10 hour check. I’m calling the labor board. This place is absolutely ridiculous and I do not recommend ANYONE work for this place EVER!!

My family went to steak n shake in Nicholasville, ky this evening. While the food was good I was shocked at the female employees with long hair that wasn’t put up at all. One was on the ice cream station and the other was in and out of the kitchen area. Another employee threw her coat on the prep area on top of packaging that was being used for food. I’ve always enjoyed steak n shake but this is just gross and not the proper way to work with food.

I went to the steak and shake grand prairie Peoria at 430 Wednesday Oct5 putting my drive thru order in. Sat in the line for approximately 20 25 minutes someone finally came to the window and said someone would be there yo cash Me out waited awhile longer saw no one. PRETTY soonthe manager came to the window. I asked do I get a discount for cold food he went off on me. Told me how much it would be. I gave him my cardcame back and told me card reader not working. He needs cash. Did not have cash drove off they were very rude…
..

Your one n only Steak ‘n Shake in Bloomington either needs new management or just shut down I waited in line for over 20 mins n it wasn’t even cooked you lost my business for good now

Toledo ohio Reynolds rd

I have now been sitting in the drive through for and hour infront of the mic. I have yet to order, called the store the only have 2 people working. Never will this company get my business

I sat at drive thru to order for over 10 minutes. She wouldn’t answer me or tell me she was even there still. So I pull to window. Figured that’s where they eill take my order. Sat another 5 mins. Finally came to window and said she took other people’s orders and for me to go to the back of the line and to go ahead and call corporate that she doesn’t give a fuck. I don’t appreciate that language or that direct hostility. I am very mad about this and I need this addressed now.

I hate every time you go to steak ‘n Shake especially the one on Alafaya in the east side of Orlando Florida they never have milkshakes like what is the point steak ‘n Shake sometimes you don’t have cheeseburgers to sell and the other times you don’t have a milkshake I’m sorry what was your brand again wtf got you so famous again!!! Y’all really must not care about your customers no more and it’s really sad that she got a bunch of dumb idiots working for you guys ruining your company name way to go steak ‘n Shake..👏🏽

ORDER#12405431338074112 . What a rip off company Shake and Shake is. order delivery online and paid online, called store I order from 15 min past delivery (I hadn’t got my order) they said NOTHING they can do , called back 30 minutes past delivery , (tracker showed delivery car sitting in same spot as 15 mins ago, 1/2 hour apx 2 blocks away) store said nothing they can do , checked delivery tracker again and it said our PRE-PAID order was delivered , to whom we have not a freaking clue, but STORE who took our MONEY said nothing they can do . Yes I will be sharing this everywhere !!!

Hollo my name is Sharon Carter I live in Kankakee Illinois. I was at the steak N shake in Bradley Illinois trying to get my last meals of the day between 8 and 9 pm the manager and 3 of his workers was doing more talking than get the guests food prepared in a timely manner,alone with not get the order ahead of me right… and all they kept getting wrong was her shakes…. 3 times in a row poor lady had to keep coming back. But back to me as I asking them please fix my sandwiches all manager wanted to do is tell me he was fixing orders in front of me and that was only 1 and then mys. So once I commented on how they couldn’t get just a shakes order right the manager gets mad and say I’m not going to serve you as he was starting to fix my sandwiches and say (I’m the manager and I can chose not to serve you) at that point I lost it having been up sense 4am and now it’s 8 to9 pm don’t play with people that how things could go wrong…… this manager is not a manager but a little boy and needs to grow up and if you guys really care about your name sake(steak N shake) it would be best to your business if he wasn’t apart of your franchise and I’m sorry I even had to deal with such a child. This happened on Wednesday 8/24/22 all ended with both of us calling the police this manager is a sad piece of work …..just sad

My Friend and her Partner Went to Steak&Shake in Fayetteville Arkansas, her partner had never been there. They ordered their meal. It took forever to get it and when they did She had ordered a burger with no cheese and with onion rings. They brought the burger with cheese and cold fries. They remade the burger and sent cold fries again. They were So disappointed. Was awful service and her partner says he won’t go back. Please check into this. I love Steak &Shake. This was evening time on Saturday August 6th 2022

I called number on corporate office won’t answer

How do I find out date if gift card says closed out. I gave grandkids this gift card for birthday they never used it $25.00

I tried to go to steak ‘n shake in Florence on Mt.Zion road that is said to close at 12. I tried to go through the drive thru at 11:40 and it was blocked off so I drove around and parked to go inside and order and the doors were locked but I seen workers inside. I have worked in the fast food industry and if we close at 12am that it what time we lock the doers not 20 minutes early! I’m highly disappointed! Why could we not get food???

Nasty Nasty Nasty

This place is disgusting 🤢 filthy and unsanitary. I requested a ref on my meal because my burger had black hard plastic char on it not from food and it was covered in it top bottom and middle. Anyone can see it was not eatable and she said their policy is to not refund but will make the food over…. Really? why would I want more unsanitary good from you! They need to shut this place down on South street in Lafayette, Indiana. This was my second try and both time horrible!

I live in Daytona Beach Florida I just paid $16 for my food I got halfway filled french fries got people standing in the back on their phone my food was cold and I stood in line for no reason for 10 minutes when my food was just sitting there on the table I’m deleting this app out of my phone I’m never coming to steak and shake again the steak and shake at international and Nova road is the worst steak and shake I’ve ever been to in My Life

Dear Steak and Shake, Have been purchasing for years from this place of business. I use the app and recently received my birthday reward of a shake. Visited our Valparaiso, IN business several times and each time there was a note on the outside ordering stating OUT OF Shake MIX. I’m concerned that this business is on the edge of closing. My reward has now expired and looks like only 1 employee working. How can this be resolved?

Store #375 very dirty smelled bad. Food HORRIBLE!!! Hate the kiosk!!! Will never be back. Quality of food and lack of service will unfortunately be the demise of Steak N Shake

also why are y’all “unavailable” at 1 pm on a Tuesday? No wonder y’all got 2 stars.

Poplar Bluff location, Steve, said he’s a manager. He was had a condescending attitude the whole phone call, and he hung up on me. I ordered cheese fries, I got fries w cheese sauce in cups on the side. That’s NOT what I ordered and that’s NOT what the picture in the website shows. That’s misleading and needs to be changed if you don’t have the proper containers to serve it the way it looks in the picture through the window. I’ve worked in customer service since I was 16, so I have NO patience for things like this, it’s unacceptable. Fix it. Thanks.

You went to Kiosks. I enjoyed sitting down, browsing The Menu, should I have this or that, Waiter, Waitress, what do you think? I knew the servers, had my favorites. I over tipped. You took socializing out of the dining experience. You took human experience. You pay servers less than the rest of the staff because they earn most of their money off tips. And, you taxe their sales to cover tax on tips. Rather than increase what you pay you eliminated their jobs. Now what’s the difference between you and McDonalds? What’s the difference between you and Culvers? At least you can order form a real human being in those fast food restaurants. What reason do I have to go to Steak and Shake again?

Still waiting for HR to reach back out to talk to me about my 401k. Been emailing support for months and havent gotten any response. Im trying to roll it over or find out information about it. Would hate to have to get legal involved because of repeated emails and no responses…. ridiculous.

Very dissatisfied with your steak and shake located in Ashland, Kentucky. We went thru the drive through today, June 27,2022. The food was terrible. The sandwiches were cold. It was evident they were not fixed fresh. The fries were cold. They were so crunchy and hard it was hard to eat.
Geneva Boodry

I have $37.73 credit on a gift card applied to and showing on the app! Despite numerous attempts to use it as payment, at various restaurants in the Tampa / Clearwater area, it never works, and despite the best efforts of local staff they cannot resolve other than advise to contact corp. customer service – which of course, after sending email – no answer – and now trying to call the 24 x 7 service number it just hangs up saying they are closed.
So how do I use or get back my $37.73??

I’m outraged that I just wasted 30 min in the drive thru line ( no indoor service) at the Sunset Hills, MO restaurant to be told they don’t have Chilli-Mac noodles. You don’t have spaghetti noodles? Seriously?I left with no food but plenty of frustration & disappointment that a beloved & iconic restaurant has so rapidly failed ….An update; initially I sent the above an an email to the corporate office from my phone while sitting at the Five Guys across the the street from S’n’S, while waiting for my order to be cooked. Several days later I received a very terse message from Mercedes-Benz saying they don’t have anything to do with my lack of Chili- Mac noodles. I came back to this website clicked on the link for the email again, and sure enough, It links to Daimler-Benz! I really hope you’re not doing that on purpose.

It is truly beyond belief that any business would actually stop producing its very best product in its product category; and yet you have managed to do that very foolish thing.
The Orange Freeze was just that very item! Just the best ever!!!
Incredible!!!
Who would make such a terrible decision that will drive away so many Customers? (notice Customers is capitalized.)
Shame , shame.

I would like to make a complaint about your store in portage Michigan the manager was rude unprofessional smelled like alcohol.

Everytime you call the office you can’t get through

Went to Steak ‘n Shake on Hwy 98 North Lakeland Fl . I want to complain and the food and the manager was very rude. First we ordered a hot dog ketchup and onion they put mustard and onion then the fries were cold. Tasted hard and rubber. So we told the manager and he was very rude about it. My nice say to him you do not have to be rude to us when we just spend 45.00 on our food. He said you are very rude about it. I feel that we should get our money back due to the food and management I would a return call back and money put back on my card.

Very dissatisfing trip to 1 of your restaurants today. Went thru the drive thru and the sent me to a parking spot till order was done. 30 mins later i go in for a refund and the “manager” said she will not help me. They gave my order to someone else so i had to wait longer to make it again, minus drinks and shakes that werent ruined by this time. She refused to give me her name and nobody else would help with that. Will NEVER go back there again. The whole dinner was ruined. The employees and manager need retrained completly. Thanks for your help.

You owe my husband 10.00plus dollars and a huge apology. He paid for the wrong food, and was cursed out. Very ugly words. Shame on you. I am a lawyer. You WILL HEAR FROM ME. If I were you, 224.522.1246. Be smart. I can take you down.

Buyer beware, if you order online you will be unable to pickup your food as the lobby is closed. Also, don’t bother calling because their lines are either all disconnected or they don’t pick up. Absolute waste of time. How do I get my money back?

Was just at the Decatur, Al location and thought our order was complete but to our dismay we were not given all of our food. Tried to calling the restaurant but the phone was disconnected. Very disappointed and my child was out of their meal.

These idiots are keeping their Lobby closed because of fucking covid. I’m tired of this racket. I don’t go to lazy fat slob through because I don’t need to somebody tell these clowns to open their fucking Lobby

I know the pandemic scared everyone but we want steak and shake to come back to Winston Salem Nc

Store # 174 Columbus, In I was in the store today I ordered my food and drink I wanted a 44 oz drink they told me they didn’t sell the 44 oz drink on the kisok I told the employee I would pay the difference she got who I guess was the manager and I told her I would pay the difference for the drink and she stated I would have to wait until the drive through opened, I was having a hard time understanding why I couldn’t buy a 44 oz drink when all they had to do is get me a 44 oz cup. There was a couple other people there and asked if they could eat in the store since they had to come in and order the employee said no the customers said goodbye, why have customers walk in just to use the kisok and then have to leave and not offer eveything ya’ll sell on the drive through?

Horrible experience at store 294 with a mean person named John. He talked to me like a was stupid. He was the only one in the store. I would have sympathy but he was really mean and way out of line. I will never again go there. The cheap meals aren’t worth being disrespect for.

I live in West Plains, Missouri. Thank you by the way for coming here always loved steak n shake. In Rockford, Illinois that was my brother and sisters first job.

The SnS in Clarksville, IN recently re-opened to in-dining. Looking forward to go to a favorite restaurant after being only drive-thru for so long, we were IMMENNSELY disappointed in the changes. Waiting in line so long, having to put in our own order on a complicated screen, pick up the order, get our drinks, clear the table. (One man there was actually helpful with ordering.) However, not having the prior table service was NOT what we expected. We might as well have gone to McDs, NOT very likely to go there again. Bad experience!

Frankly I can see why you have so many complaints. Seems to me that the same issues happen at nearly every location. I experienced what several other people have experienced and yet your corporate doesn’t even answer the phone. Frankly I think Sardar should rethink her business policies and expectations for employees. It’s clear to me that nobody cares.

I will not go back to the steak and shake on 124 anymore and I will not send anyone there either

I went to your store this evening located in Sunrise, Florida and as I was waiting to order my food at the drive thru window I noticed a ton of rats at the side door. I did let the cashier at the window know of this situation. Just thought someone at corporate needs to be aware as you are most likely losing business due to this infestation.

I don’t know why you changed to those kiosk and taking table service away but I will never go to steak and shake again. When I go to a restaurant I want to have table service

They should really start learning learning not to hire drug addicts at there Joplin MO location and maybe it would get more business. Even the “manager” was out there smoking Marijuana, maybe if she wasn’t busy out there she would have noticed the line waiting to pay.

I am making contact to determine last payment loaded upon the steak n shake visa debit. I located said card yet it was deactivated I’m in major need of the amount of last payment

We went to the Rockford east state location. Food was wrong,cheese burnt to wrapper and a piece of plastic in my chili 5ways. When called talked to Michael who said he was owner and he wasn’t sure if he was gonna give me a refund but if I brought my butt back to the store that is a ways from my house he’d think about it. Food was awful and I intend to report to health department and your owner/manager what ever he is needs some training will never go back there.

My security card

Went to your Marion, IL location today 8/20/21 @ 2:16pm. After putting in a complaint today about terrible service, the manager called me back… the same manager that did and said nothing when we were there. After I ended the call because the cashier that is extremely rude was shouting and laughing in the background the manager proceeds to call me again and I could tell she was mad… but at me. I let her know I could hear the girl in the background. Maybe train your managers to do callbacks when the employees are not making a joke of it. I see why this location doesn’t have a lot of business. Needs a staff clean out and need to clean that dirty place inside and out… I only can imagine what the inside looks like. Why call me back about my complaint if the same employees that I’m complaining about are now calling my phone laughing about it.

When will inside seating be available again?

Im so disappointed that Steak n Shake does not have the side by side milk shakes! This what made steak n shake so unique & different! They need to bring it back!

I don’t understand why you have shut down so many of your restaurants. Every time I have been there you are always busy. I miss it terribly. Have you ever thought about opening up a SteaknShake in Columbia City,In 46725 Thank You for your time.

Hello, I visited you location at 820 Lawrenceville-Suwanee Rd in Lawrenceville Ga New Review… 8/7/21.. . I ordered 5 / $3.99 burger meals. The only things they put on the burgers were onion, pickle and ketchup. Is there a lettuce, tomato and mayo shortage that I’m unaware of? Call to complain…NO ANSWER.

To the OWNER of Steak and Shake: About 10 yrs. Ago i took my grandson to a Steak and Shake in Gladstone Missouri. As a paying customer and trying to have special time with him. All tell you this . For a meal, we were there for almost an hour. Now it’s hard to keep a 5 yr. Old under control for that long. So i swore I’d never go back. 10 or so yrs later. My daughter was hired at the Liberty/Kansas city location to “Fix the store
After a few months. My daughter had cleaned the place up and CLEANED IT ALSO. She brought a few people with her, including her husband and mother, and at least one other person. Patricia Russo did exactly what she was hired to do! She cleaned the place up. Got rid of lazy employees, and started making more money for store.
So, owner, who’s name i only know as Paul. Transferred Patricia to his GLADSTONE MO. location to also bring that loosing store up to PARR! THAT’S THE STEAK AND SHAKE I TOOK MY GRANDSON TO 10 YEARS AGO. AND THE SERVICE WAS LESS THAN AVERAGE THEN!!!! SO,MY DAUGHTER just called and mentioned that the owner Paul, is trying to intimidate her because a lazy manager happens to be related i. Some way. He actually threw papers at my daughter. PAUL IS A DICK! Told to mind her own business more or less. So, after fixing one store, All the sudden, PAUL SAYS TO MY DAUGHTER, EITHER YOU’LL LEAVE THIS PERSON ALONE, OR QUIT!
SO, MY DAUGHTER THATS BEEN IN FOOD SERVICE SINCE 14YRS. OLD. Is going to let this guy Eat Shit!! Her crew has already left or going to leave soon at the Liberty store. THE STORE IN LIBRTY MISSOURI will go back to a shit hole. NOT TO SAY, SHE’S NOT GOING TO DO A FKING THING FOR THE GLADSTONE STORE. SO PAUL CAN FK OFF! BECAUSE HE’S A PIECE OF SHIT OWNER. AND THE COMPANY/ OWNERS OF STEAK AND SHAKE DESERVE BETTER. My daughter works her ASS OFF because she has the proper understand of WHAT IT TAKES TO SUCCEED. And maybe a little OCD LOL. BAMM! So, look at the numbers at Liberty Mo. Store. And Gladstone store. Patricia was in Liberty Mo. For about last 6 months. Now she’s at Gladstone Missouri. And told to NOT DO HER JOB!! WATCH THE NUMBERS. This owner can care less about service!! BAMM!! PATRICIA RUSSO CAN PLEASE HER CUSTOMERS AND THAT’S WHAT MAKES REPEAT CUSTOMERS. She’s always polite unless, you PISS HER OFF! SHE KNOWS WHAT SHE’S DOING AND SHE ALWAYS MAKE MORE MONEY FOR WHO SHE’S WORKING FOR. But, PAUL, would have a lawsuit or a caved in face if he treated me like he treated MY DAUGHTER!
I REALLY appreciate this opportunity to show STEAK AND SHAKE What kind of people run they’re FRANCHISES!. MY NAME IS: MARK HILBURN.

Went to the Steak n’ Shake on Ogden inn Downers Grove Illinois. Property is distressed, owner was rude when issues happened and the service is poor for poor food. Close it down!

HELLO MY NAME IS PAT TURICH
I AM CALLING ABOUT MY
HORRIBLE EXPERIENCE
AT THE PORTAGE,IN
RESTAURANT
FIRST WORKER NAME IS KENYA
I TAKE MY GRANDKIDS THERE AT LEAST ONCE A WEEK
ON OUR LAST ORDER
(3) #7 (3)#10 BURGERS WERE SOO THIN AND DRY AND OVERCOOKED MOST OF THE ORDER WAS WRONG AND THE FRIES WERE COLD AND NASTY
WHEN I CALLED ABOUT MY ORDER BEING A MESS
I SPOKE TO KENYA SHE SAID BRING YOUR RECEIPT IN AND I WILL REDO YOUR ORDER. WHEN I WENT BACK TO GET MY NEW ORDER KENYA WAS NOT WORKING. THE MANAGER
(FEMALE) ON DUTY WAS
SOO RUDE. SHE SAID I CAN’T REPLACE YOUR ORDER
SHE SAID SHE CALLED KENYA AND KENYA SAID SHE DID NOT DO THAT
I ASKED TO TALK TO KENYA MYSELF SHE SAID I CAN’T
LET YOU TALK TO HER
SHE SAID I CAN GIVE YOU CORPORATES PHONE NUMBER THATS ALL I WILL DO
AND SLAM SHUT THE WINDOW SHE NEVER CAME BACK TO THE WINDOW WITH THE PHONE NUMBER
NEXT THING THAT HAPPENED (2) POLICE CARS PULLED UP
I EXPLAINED TO THE OFFICER AND HE WENT IN TO GET THE PHONE NUMBER HOW EMBARRASSING NICE WAY TO TREAT A REGULSR CUSTOMER
THIS RESTAURANT WAS CLOSED FOR A VERY LONG TIME AND I DO NOT SEE IT STAYING OPEN MUCH LONGER ALL THE TIME I WAS AT THE WINDOW NOT
ONE CUSTOMER CAME IN
WENDYS NEXT DOOR HAD A LINE AROUND THE BUILDING THATS WHERE MY GRANDKIDS WANTED
TO GO BUT SILLY OLD
GRAMMA WANTED
STEAK AND SHAKE
I HOPE YOU CAN UNDERSTAND MY SITUATION AND COMPENSATE ME AS A REGULAR CUSTOMER
TO COME BACK TO ONE
OF MY FAVORITE BURGERS
THANK YOU VERY MUCH
A VERY UNHAPPY CUSTOMER
MRS PAT TURICH
1855 W OLD RIDGE RD
HOBART IN 46342
(708) 224-8110

So apparently using coupons at the Steak Shake location on S. Emerson near Thompson Rd in Indianapolis is theft because that’s how I was treated by a so called manager that couldn’t run the store but he could run to the drive thru window after the cashier already cashed my coupon yet he ignorantly came behind her suspiciously trying to enter it again since he did take the time to see it was done already, no biggie right? No, not until he (told) me I took a screen shot of some one esles coupon that is already been used 🥴 as if I had nothing better to do than melt in the heat from a 25 minute wait, left finished my shopping and came back to wait at least another 25 minutes because they said they only had 2 people working yet and still he(refused to give his name) had time to argue at the window with a legit customer and didn’t even know what he was talking about, he basically accused me of stealing and ran like a child when I called his incompetent self out about it he assumed I’m young Black and on one but he doesn’t know me and if we both were to stereotype I’d say he looked like he’s done serious time before🤷‍♂️ , This store needs to be closed or maybe hire 5th graders that’ll do a better job. PS there’s no corporate assistance maybe that’s why these people do what they want ijs.

so do you care? Im so angry I cannot see straight. I know why so many are closing. Sunset Hills Missouri will too if this horrible service continues. Until I can walk in and order and then check the bag before I leave, Steak n Shake is off my radar!! I let my husband eat the burger and I am starving!! Sunset Hills, MO steak n Shake is poorly run. Sign me Angry and hungry!!!

Went to Sunset Hills Steak n Shake (6/29/21) approximately 3:40 PM; order 1 triple cheese with fries, 1 double cheese with fries and a chili Mac. Paid almost 15.00. When I got home, I had three dried up chicken filets, 2 fries and a single cheeseburger plain. The manager said she could not help me unless I drove the 25 miles back

Please change hours back to normal at Chillicothe Ohio location. I work second shift and Steak ‘n Shake was where we all would go to eat.

Drove 39 miles to take my grandchildren to Steak n Shake in Arlington, TX. Got to the drive thru window after waiting behind 4 cars only to be told they could not take my order because they had a large catering order. I asked to speak to the manager and she rudely told me they couldn’t take our order due to maintenance. She refused to give me her name and contact information to file a complaint. Then she yelled well what is your order? No thank you, you make no sense. First you cannot take my order then you aggressively asked what I wanted to order. Horrible customer service!

I went to steak and shake today and made a order that was sitting on the side for almost a hour because that clown that took my order didn’t write my name correctly and when I addressed him about it he just looked at me and walked away. I live in Georgia and there store suck big time and know one address the situation ever. The management in these stores are disgusting and poorly trained .

Worst place ever, cold food, would not refund my money, replaced food, it was all wrong, it’s know wonder you people are going out of business, get your head out of your asses & learn how to run a business!

I worked for Steak n Shake as a teen and have been a frequent visitor for years, but NO More. As soon as you take customer service away I am done. I will not wait on myself, I don’t work for you. So Long Steak n Shake

I am not here to comment on the food but on the inhumane treatment of employees. My grandson recently started working for the chain, had ill-fitting shoes and developed multiple severe blisters on his feet. He was told by a healthcare provider to stay off of his feet for two days. When he called in to the establishment he was told if he did not come to work he was fired. I nor any of my family will ever eat at a Steak & Shake!

I feel as if I was told that management wasn’t allowed to serve and collect tips as they already make more money than servers typically do. But at steak n shake Osage beach missouri they have a closing manager waiting tables which I feel as though it takes away from the other servers who don’t make management pay. I feel it’s unfair for someone to make twice as much as a server and get tips. Management shouldn’t be taking tables unless short staffed and even then they should just help the other servers get caught up. Am I wrong?

Just went to steak a shake and got ignored and roud service and wasted my lunch break

In Mansfield Ohio is the slowest Steak and Shake ever, but that’s not the worst of it. Since it’s a favorite of my grandkids we went there fairly often. Since the drive through is the only option now I was there last week. Spent an hour in the drive through line, then finally got my order, but no shakes, so after another 15 minutes ( while the food was getting cold) I went inside to see if they forgot about it. Well, I was screamed at by the employee that I had to go through the drive through like everyone else and when I tried to explain why I was there she continued to scream at me over and over and said they had 8 milkshakes to do so I’d just have to wait. Mind you, I’d ordered 2 burgers and fries and 2 milkshakes an hour previously. I’ve never been treated so horribly, and will never go there again. I called the manager the next day, and she knew exactly who the employee was, said she would have her boss call me. Well, no surprise, I never got a call.

Gainesville steak and shake was awful my hubby was short change $10.00. We went back to get the $10.00 . Register was pulled, not counted out front and customer were held in line behind us instead of pulling that clerk and manger tell us she would be with us shortly. I am a heart patient and so my pressure went up. Instead of the Manager coming out and nicely talking to us the girl who short change my hubby spoke to him. When i told her i wanted a refund i was ignored and twice one when i walk up too the drive through and when i went in and sat down was told Manager was looking at the tape.

Gainesville steak and shake if you give them a $20.00 they do not ring the amount receive watch them they do a pocket the extra and give you a five. You drive off then they still have their register right.

I love steaknshake but totally disgusted with my last visit. Attention drive thru 40 minutes and when I’m got today window order still wasn’t ready. Then the girl handing me myself 3 drinks tips the tray and the drink was all over my car interior. No apology just an offer form napkins. Manager was right there and did nothing. That is the way to lose good customers.

Worse service every missing food what we did get was thrown together. Missing right toppings. Called the store for refund was told no. Nastiest food ever will never go back

Leesburg, Florida is horrible to say the least. Floors are filthy and the bathrooms always need attention. We went there tonight and had a coupon that said 99 cents for a side, with the purchase of ANY sandwich and fries. My husband ordered a triple steak burger and fries and asked for a cup a chili. The waitress said we could not use the coupon because the steak burger is NOT A SANDWICH!! What is it then? She said the coupon was very specific – what does any sandwich and fries really mean? We have used this kind of coupon this way before and never been told this. This is just so stupid. Since when is a hamburger not a sandwich? I think she was upset because she wanted to seat us in the sun and we asked for a booth that was not in the sun. This is a horrible place and we will not be going back.

Frankfort, Ky Steak and Shake is nasty to say the least .We were there after church waited a while to be seated and for our order to be taken. the tables , floor and ketchup bottles was gross . No French fries no onion rings available .a very bad place to eat.is Steak and Shake going out of business ? P.S they actually Deep fried Wavy Lay’s potato chips.

Steak n Shake Frisco, TX A Sunday evening, the restaurant had about 20 patrons seated. I Stood and waited to be seated for at least 3 minutes, no placemats, no milkshakes, no lemons for water, no silverware, went up to pay the check, 2 waitress’s, 2 line cooks, totally ignored me, like I was invisible, I waited and waited, no acknowledgement that someone would be there soon. I finally spoke up to the cook and asked if he could get someone to the cash register, he then called someone from the back, a lady came out, took her gloves off and threw them in the trash, her actions were terrible, she was disgusted that she had to tend to the cash register. I voiced my complaint to her, she said she was sorry! Can you imagine … this was almost comical …. it will be a long time before I go back to a Steak n Shake!

How do you get your tax return if you work for corporate first and then went to to a franchise? I have not received!!

I’ve been in contact with Steak N Shake – Corporate Headquarters, for about 1 months now..I’ve made over 8 attempts to get an issue resolved that took place on (01/12/20), and not 1 team member from their Headquarters, or the local Tyler, Texas local (7205 S Broadway Ave, Tyler, TX 75703) have returned any of my 8 phone calls..and now today (01/30/20), I was told by the receptionist that my options are the following..”you can call back tomorrow to re-fresh my memory “so she can send another email” because I get 1000s of emails a week”. So yes this company don’t give 2 flying fucks about any of their customers, or the service that they hand out..now you be the judge if you should go to a company like this..

No more veg soup..boo to you and your idiot decisions

Why did corporate eliminate the vegetable soup from the menu? The only reason to bring my family to a steak and shake was the soup. I will no longer spend any money at this chain until the soup returns and I will spread the word that this item is gone and hopefully corporate eggheads will bring it back

We are so disappointed with the Steak and shake in Margate on state road 7. The cleanliness is offensive, the service is ineffective, we can have waited more than 10 minutes before we were asked what we wanted and then over 20 minutes to have my meal served just to realize that they made a mistake in our order. It is a true shame as my family and friends (talking 6 to 8 ) used to go to that there at least once or twice a week. We are Canadians and it was our pride and joy to bring our guests there for a meal not just because of the price was good but because the food was absolutely delicious. For the last couple of years there was a change in management and that is when the place deteriorated. They washroom are disgusting , not enough servers. I really would like to become a fan again is there anything you can do.

The Gateway Plaza Steak N Shake in St.Petersburg is in desperate need of cleaning from top to bottom. We were in there the other day and our feet literally stuck to the floor at the booth we were sitting at. The table was also not very clean. The black and white canopy is in need of repair at least half of it is broken. I think you get the point.

I went to the steak-n-shake at 3502 River Point Parkway, Sheridan, Co 80110
The burgers were half cook and looked raw, they were cold and so were the fries. I could not eat it and had to throw the food out, did not want to get sick from uncooked food.
I don’t think I will be going there any more. Worse service ever!

Place is filthy. Tables not cleaned, staff not interested, needs a cleaning all over. Get some dedicated workers. No wonderr you will close up.

Horrible burgers at the Southpoint Hotel location, just thrown on the very soaked bun and falling all out of the bun and cold French fries….

How di I get my gift cards refunded because the steak n shake closed where I live in Pittsburgh Pennsylvania. Please let me know as soon as possible. Thank you, Debbier

They burnt my burgers again. Same day shift cook.

I will no longer eat at any of your establishment sense you allow political discrimination by your employees as was done in MO. I will also be posting the video as much as possible… Don’t ever try to put one of your establishment in my community because I’ll make sure everyone knows what you are…