Where is Star Furniture Corporate office Headquarters

Worst place ever to buy your furniture they are not responsible. The deliveries are a mess and the employees responsible for the delivery do not care for the furniture. They will not help you if you have an issue.

Hello,
We purchased a Hooker desk, credenza, hutch and executive desk chair from Webster TX location. My husband tried to charge his phone with the usb port and it wouldn’t work. The electrical plug outlet does work. We called customer service and they sent a technician who couldn’t get it to work either. He ordered a replacement part and we received last Tuesday. Another technician came Saturday to install it. This part doesn’t work either. This set cost $10k including sales tax. We cannot believe the poor quality of the electrical component on such an expensive piece of furniture. We’d like the phone usb ports to work properly!!!

This company has the worst customer service. Takes days to talk to someone to solve billing issues. I would not recommend this furniture to anyone

I have been waiting for months for a table lamp. During this period- I have called a number of times as well as stopped by the Barker location to inquire about the table lamp. I was at this location on 10/12/21 and the agent at the cashier’s office never informed me that the item was no longer avaible. I visited this location on 10/13/21 -only to be told I would have to come back for my refund or have the check mailed. My check cleared months ago, you have your money and I have no product. The ladies in the cashier office are absolutely HORRIBLE. WHY KEEP GETTING TO CUSTOMER’S TO BUY, WHEN THE PRODUCTS IS NOT AVAILABLE!! THE COST OF THE PRODUCTS IS 3X TIMES MORE THAN 2 YEARS, SERVICE IS HORRIBLE. WHY SHOULD THE CUSTOMER KEEP DURING BUSINESS WITH STAR? SHUT THE STORE DOWN!!!!!

I have been dealing with this company for approximately one month when I ordered about $8,000 worth of furniture.
When I purchased it online it said my selections were in stock yet a month later I have not received all of the pieces I’ve ordered.
3 days ago I did receive a server and dining tressle table with two armchairs and four side chairs but the hardware was not in the box to put the tressle table together so the table is laying on the floor in pieces on my dining room floor where the delivery guy left it.
The drivers who brought the pieces to me were so disinterested and couldn’t wait to get out of my home telling me that they couldn’t find the hardware and that missing hardware happens all the time and is not included in the boxes so they left. They didn’t even unwrap any of the chairs or take away the packaging materials, so much for White Glove service.
All we heard was his whining about how they had eight more stops that had to be completed and they needed to get back on the road.
Since then I’ve spoken with three different customer care reps about the missing hardware and was told it was going out on Thursday afternoon and would be received in San Antonio on Thursday evening.
The hardware packet did not get on Thursdays truck to San Antonio and I was told yesterday it would be on today’s truck to San Antonio.
I called Houston this morning to make sure it was out on the truck and no one could confirm that other than to say it should be on the truck.
I tried to reach Shawn the delivery manager in San Antonio and spent the first 20 minutes of my day listening to the San Antonio location phone ring off the hook and not ever be answered by anyone at the store.
Several weeks ago when I was trying to place the order I called the San Antonio location at least seven times over a three or four day period and no one ever answered the phone. Finally after continual random calling on my part an operator answered and I requested the store manager call me at which time he did not. After four different requests I began leaving voicemails for him and after 3 days with no call backs I finally heard back from him and he was very unhelpful and made excuses for why no one could be reached over there. If your store opens at 10 a.m. the phone should be answered at 10 a.m. I think this is ridiculous that no one can be reached despite it being morning noon or evening. Store managers after being left multiple voicemails do not call customers back for 3 or 4 days and when they do reach out, they are full of nothing but excuses. Your business has been in business a very long time and I wanted you to be aware of what your employees are doing to the reputation of your company. I don’t know if these people are sitting at home in their pajamas working from their own laptop or if they’re actually at the locations I have been calling but the customer service that I have received over the last few weeks was completely unacceptable and lacking any professionalism whatsoever.
I’m sure you have heard that something is only as strong as its weakest link and your employees are certainly your most weakest link.

I need to speak with a manager to resolve a matter for customer service and competition for job skills and other related matters.

Please contact me by email ASAP.