Where is Stanley Steemer Corporate office Headquarters

WOW, wish I had checked out all these complaints sooner. I spend approximately $1,600/yr with Stanley. They had to come to my home on two different days. One day to clean my duct work and dryer vent and the following Friday clean my wall to wall carpet, carpet protector and grout color sealant, plus I give these guys a 20% tip. So disappointed. I paid for six rooms for grout color sealant. I talked with the guys about my laundry room area prior to starting. I wanted to be able to get back there and clean up, since it wasn’t done when my dryer vent was cleaned. I was told ok. I was working in the kitchen, they never came to get me so I could clean up. They told me they took care of it. As I was putting things away in laundry room, a couple wash rags fell in between washer and dryer so I had to move them. To my surprise, it wasn’t only filthy, they didn’t complete the room. Only put color sealant around the front of washer and dryer and called it done. They totally lied to me. I called and spoke with Vanessa, CS Bradenton, FL. She took my information and the manager, Matt was to call me back. I asked them to work with me to make this right. I was asking was for the gout color sealant to either be sent to me or tell me where to purchase some. Knowing that my laundry room was not complete, and that the guys lied to me, irritated me. I called twice. No one has made an attempt to contact me. I am now being told (after the fact), the guys are not to move the washer and dryer. No one told me this when I booked services either. And, I did not ask for them to move them. I would have moved them. Stanley Steamer has now lost all my business. I have access to my neighborhood of 1,300 families and I will recommend them to use another company. I am now is saddled with finding a color to match my grout. No one likes an incomplete job or to be lied to!

We hired Stanley Steamer from the 425 W.Gowan Rd. NLV, NV 89032 to clean our ducts, my husband and I are seniors, and the young man suggested buying these filters, he said we would never need to buy filters again. He said to remove them every 3-4 months and hose the dirt out of them, allow them to dry and simply put them back in. Well we had them in for approximately 3 1/2 months, and my husband wanted to take them out, he opened the lock on the grate and they immediately started falling out, I was standing under him when he was on the ladder. He said OMG! These things are too heavy. So I helped him remove them because he couldn’t get them back in place, and we decided to wait for my son, so we left them out. In the meantime we cleaned them, when my son came over he tried putting them back in place, but he was having a very difficult time trying to hold the grate door up with them on it and trying to latch the lock. So he said call them up and ask them to take them back, he put the disposable filters back in. In the meantime I called our HAVC guy up to see if he could repair our vent grate doors, because they were damaged from trying to reinstall the filters they sold us. He said we should not be using those filters because they restrict the air flow to the unit. I called Stanley Steamer back and asked them to take them back and refund us the $400.00 , the young lady said we don’t take returns on them, I asked her where it said that on my receipt!? She said well I’m telling you, I said that it was terrible customer service! I thought the young man should have told us that , and he didn’t! And it’s nowhere on their receipt! She said she would have a manager call us back. In the meantime our dryer was working properly, not drying our clothes properly, so I had to call a repair man, he said there’s nothing wrong with the dryer, it’s the vent, I said we just had them all cleaned! He said call them back, I did, they came and said it wasn’t the vent they cleaned, but he would clean it again. The dryer is working fine now! No problem with it! So I had to pay a HAVC guy and a repair man for my dryer. The manager came to our house to look things over, the filters were on the floor leaning against a wall, my husband had a Doctors appointment, and the manager took the filter’s and said I’ll take care of this, we said ok , we didn’t have time for small talk because we had that appointment. We got in our car he was still in his truck talking on his phone, he waved as we were leaving. They are refusing to refund us our money and they have the filters! Is this for real!? I can’t believe they actually ripped us off! I’m reporting this to this Corporate Office, and will take it further if we don’t get a response!

Called and set up an estimate appointment with your Bolingbrook Illinois office.They gave me a 4 hour window. However nobody showed up.also we never received a courtesy call to update us. I called the office and was told he must be running late.Sorry but when you can’t even show up to do an estimate,why would I let you do the work. Sorry Stanley steemer,you need to put customers first.We won’t be using you.

Grout colorant messed up all my floors and didn’t clean before colorant and told me it was no need to deep clean the grout. Floors grout came out black instead of brown and told me I needed to pay them to fix them to fix it. Grout is black and a lot of areas wasn’t completely covered and other areas have white spots on top the black grout colorant.

i have been a customer of Stanley Steamer for years and spend $600 + once to twice a year for carpet cleaning in our house in Fl . when i needed them in Bradenton Fl at my office building to clean up water extraction after hurricane IAN, we were told we had NO preferential treatment for being an existing customer. i will be looking for another cleaner.

I hired Stanley Steemer to clean 2 area rugs, 4 rooms, a hallway, staircase and couch and loveseat. I was willing to pay the $858 for a good job. They told me they were scheduled for seven hours. The cleaner finished in an hour and 15 minutes and nothing was clean. I complained and refused to pay my bill. I had someone call me a few days later I missed the call and returned it immediately. They never returned the call again until another week when I pick up the phone no one was there. now they will not come and redo my floors or cut my bill in any way. In what world do you make $858 in one hour and 15 minutes? Now I am going to collections. I tried to resolve this through the office but they will not call me back. It is outrageous.

I quit this place and i havent gotten my last check. Nobody will answer the phones when i call and my old manager is ignoring my attempts to contact them. My bills are late because of this and im about to sue. This is very unacceptable. I want my money.

Stanley Steamer Hampton 101 -damaged my floors and the manager Danny Foster dismissed me without accepting responsibility for their actions. I would like to speak to someone in the corporate office.

I have a problem. Stanley steemer came to my house because of a mold/mildew smell. I originally thought that the duct system would have to be cleaned. The technician stated I only needed to have the enzyme spray done. The smell did not go away. They came back and sprayed again. The smell is still there. Don’t smell it constantly, but it’s still there. The service charged $250.00. I am not happy paying for a service that didn’t work.

This company is so unprofessional and I honestly wish I had chosen another company to clean our air ducks and disinfect our new home. The gentleman that came out to clean our air duck did a great job, however we hired them to come back out to disinfect and they were her for maybe 5 minutes. We turned our air on no change in smell we called immediately and was told to give it some days, we did only to have the same problem.we have called and gotten the run around from employees with no return. All back. Save your money and choose another company.

They have really gone down in service. I was clear my wool area rug needed to be dipped. The franchise in Gratiot road did have a dip a few years ago. When I had my rug cleaned I was clear it needed to be dipped not steam cleaned. They steamed cleaned it. I complained asked them why they didn’t have the dip system anymore? They came up picked up the rug shipped it to Grandrapids and of course charged more. So this week I called to Have my Huntington House Crypton Custom sectional. I was clear that I needed Crypton W cleaner only due to the wonderful warranty Huntington House provided. This morning the employee called said he was on his way. I confirmed that he had Crypton W cleaning solution. He was honest and said no they make up their own solution… I called the saginaw location told them to cancel. I was clear about the proper solution required by manufacturer to cover any future 10 year warranty. I got yelled at by Hannah telling me I n deed 24 hours to cancel. I told her when I made appointment I specifically asked if they had the Crypton W cleaner. She was quite brash. Fighting with me about the solution and that I would be billed. Funnymy friend is an attorney snd owns a strip mall a block away from Stanley Steamer in Saginaw. Wow. Look out.. if you have expensive wool area rugs and a 14k sectional…find a more reputable company that is used to dealing with the more upscale furniture and will be honest if they can’t provide the solutions needed to uphold your warranty on your items.

Do not use them. The lied about the service involving mitigating my flooded basement. They went over the advised insurance cap by 1000 and left the basement in shables. Said I had to pay more to get it put back together. They lie about what their service entails and don’t care

I paid $350 to get a couch loveseat two rooms an area rug and a traffic area and deodorizer. Upon arriving home after work noticed the couch was filthy. Took a white rag rubbed over the couch and the rag was soiled. When Colin Stanley steemer back the owner was the one who did the cleaning. I told him I thought I had received an unprofessional job. At that point in time he threatened to harm me if he had to come back out. Tell me I got what I got if I have a problem I can take it elsewhere

First let me say something about the two young men that came. Andrew Rogers and Guerby Dorvil. They were Angels sent from heaven to my home. There are not enough words to express how they treated me and how professional and honest they were. I recently lost my husband of 50 years as well as my mom. So to say I am highly emotional would be an understatement. They cared so much each time I cried as this is one of the first things I have done without my husbands opinions and help. I am very bad at making decisions especially as I grieve. But these two Angels listened and were so honest.

I am very happy with the way the carpets came out. However I am very disappointed how the sofa came out. Because of how bad it came out I had to decide not to spend money doing the loveseat. The guys agreed and were even so sorry that they started the sofa and therefore had to charge me. You can see they literally were upset about charging me. No stains or dirt came out and unfortunately looks awful and like nothing was done even though they tried. They even explained why I should not do the area rug as it too would not look different because all the traffic. THATS HONESTY. THATS PROFESSIONALISM!!!

I hope they get recognized. It’s definitely because of them I would tell everyone about my experience with Stanley Steamer. I can’t afford a new sofa and loveseat now so I’m going to have to try another way to rectify how dirty it looks.

Fran Finkelstein
6092138284
Fran128@comcast.net

Horrible service and scammed by 255 E Brokaw Rd Ste 19, San Jose, CA 95112 location. NO MANAGER has called BACK and NO REFUND issued as the 2nd tech said as of today. This is with over a month of calling them

I’m very disappointed by your services from the Stanley Steemer at the St Joseph MI location.
Back in November, they did a horrible job cleaning my carpets, 5 locations done in 30 min. (2 rooms, 1 large loft, 1 hallway, 1 staircase)
The carpets smelled horrible after they left.
I called and voiced my concerns, they said they would send them back out to redo everything. I scheduled with them the next day, they never showed. I called and complained,
I was told they were running 2 hours behind and they could come the next day from 1-5, so I agreed.
The next day I received a call 20 min before 5pm stating they wouldn’t make it for another 2 hours and wanted to know if they should still come by.
I told them know I have a previous scheduled engagement and that I would call their office.
I called the office and asked to speak with the manager, I was told he was out sick.
I explained what had happened and wanted to speak with someone in management about it, the lady told me she would have the manager call me the next week.
No one every called me back. I called a couple more times and was blown off.

I went out and bought a carpet cleaning machine and was appalled from the dirt that came out of the carpets, after being professionally cleaned by Stanley Steamer.

At that point I disputed the charge on my credit card.
Weeks later I started receiving calls from someone named Mike at the St Joseph’s office to see if they could rectify the situation.
I would not allow them back into my home and would never recommend Stanley Steamer to anyone.

This was an awful experience, and I would think Stanley Steamer would refund my money, especially since they dropped the ball and did not care until I disputed the charges.
I hope they are happy now since the credit card company took their side and canceled my dispute.

Very unsatisfied I called on 12/04/2021 and received and estimate from rep Maria in the amount of $ 149.00 for a sofa love seat and a recliner chair, I called back 12/09/2021 to schedule an appointment for services and rep Deshon stated a different amount of $ 349.00 I explained to him the previous quote and he informed he had no idea where Maria got that information from. I then spoke with manager Beverly and she was rude and did not want to provide a corporate office number where I can put in a complaint. Never have I experienced such horrible service as well as I have never had to experience getting incorrect quotes for services to be rendered .

Someone should have come to test for mold from wet carpet

Corp Stanley,,,Nina,, Paul at Steamer,,,Ok,,well I sent you the audio clip,, it’s pretty plain as day,, or did you listen to it,,,,it said you received it,,,,clearly it states that carpet repair man James wasn’t capable of detecting the problem,,, but there was a problem he said that he thought the water damage expert should come out,, at the least that should of happen,, why didn’t that happen??? James really didn’t have a clue on what he was to do,,, you guys were supposed to send out the water restoration expert,, that’s what James said,, we’re still waiting,,,,,,,,,,,,,,

Horrible job on cleaning my floor grout. They sent 2 techs out for a re-do, still were in & out too fast and still there are dark grout lines that I can get out myself with a toothbrush, baking soda, and vinegar. I paid a ridiculous price for this, and they refuse to refund my money, or even part of it. The manager of our Midlothian, Virginia store won’t call me back now. I asked him to come out & look at my grout himself, or I could email photos. No response. I am beyond furious. Completely unprofessional. Small claims court is next.

Additional information re: my previous complaint

It is my understanding that your franchises must pay royalties as outlined below:

Monthly Royalty: monthly royalty payment equal to 7% of gross sales (10% in select parts of Ohio and Indiana)

Due Date: Payable monthly on the 15th day of the next month.

Minimum Annual Royalty: if the total of monthly royalty payments paid by you during a one-year period are not at least equal to the Minimum Annual Royalty amount negotiated by you and Stanley Steemer as set out in your Franchise Agreement, you must pay Stanley Steemer the difference

Due Date: Payable within 30 days following the end of each Minimum Annual Royalty Year.

Additional Royalty: 0 to 3% of total gross sales

Because they’re telling you one thing (lower price) than they are actually charging (higher price) you may want to investigate 32 years worth of reporting.

Business started/incorporated on 4/20/1989 and I suspect that in the thirty-two years of business they have been charging customers one amount but then reporting to the Stanley Steemer corporate offices that they are actually charging less than the customer has to pay. For example, on 7/8/2021 they charged my American Express card $753.50. I was supposed to receive a 10% military discount, which they said I would; however, they did not. The receipt stated that “customer was not present to sign” when I was standing right there with the technicians. I did not discover the lack of discount until I received the emailed receipt. When I called to complain, Candy (receptionist) stated I was charged correctly. I disputed the charge with American Express and lost the dispute because Candy sent them a false receipt. I complained to the corporate office (Darryl F.) who indicated that according to their records I was only charged $678.15. He tried to contact Bart Bryant (owner) who would not respond. Eventually, Darryl F. received an email from Candy that they refunded $75.35 (which they did not) and apologized for lying that I was not available to sign the receipt and indicated that she “would speak with the technician.” I was never refunded the $75.35 and it seems that the owner just ignores all customers and corporate office personnel and has instructed Candy to tell them what they want to hear but not actually do what she tells them. Bart has owned this business for 32 years…have they been falsifying cash receipts reported to corporate headquarters all these years? I doubt I’m the first person they’ve done this to.

On a side note, the technicians did a HORRIBLE job and completely missed places. I should have read the reviews and hired another company.

I have to say that I am very disappointed in this company. I was scheduled from noon-5 on Saturday 8/1 and they didn’t show up or call. I called at 5pm and the lady said there was no appointment in the system. This was a re-schedule and the man didn’t enter it into the system. I missed a days pay of work to be there and no one calls or shows? All I got was “sorry about that, we can be there next Thursday”

Would love to have emailed this to you privately; however, you do not list an email address on your website.
Who cares about repeat customers? I’ll tell you who doesn’t: Stanley Steemer, 1625 Tuskegee Place #100, Colorado Springs, CO 80915-2664 Bart & Carol Bryant, Owners: 719-570-1068. Not BBB accredited. Last year’s service (May 2020) was excellent. This year’s service (July 2021) was horrendous. Kevin Montgomery and Richard (Rich) Cheatham came to my home yesterday to clean, deodorize, and protect carpet/furniture. Unfortunately for me, I stayed out of their way on my back deck instead of micromanaging them. After they finished, I checked into a hotel for the night so everything could dry. This morning I saw that they did not do all carpets, did not move a thing, including an office chair that a 100-year-old woman could have moved with her pinky. Said they gave me a military discount but did not. Indicated that “customer was not available to sign” when I was standing right there with them. (I received an email of the invoice later that night when I saw these discrepancies.) When I called to complain, Kathy (answered the phone) got defensive, said the bill was correct and they did everything they were supposed to. When I told her that she was not in my home and could not see the areas that obviously were missed, she got argumentative with me after which I hung up on her because I’m not going to engage in redneck Jerry Springer Show behavior. Due to the fact that these guys LIED about applying the discount and DID NOT do all the cleaning, how am I supposed to believe that they applied the protectant and deodorizer? I have filed a dispute with my credit card company. I will pay for the carpet cleaning, even though they did not do everything, but I will not pay for protectant and deodorizer. In addition, I WILL be taking the military discount of 10%. If this is insufficient, I’ll gladly go to court.

When you design a tv ad for your company I think you forget that people view the ad in their home. It might be funny to see & hear a baby vomiting as you watch the ad in your boardroom, but it is disgusting to have this in my home while I am relaxing, eating dinner, cooking, etc. I will not be doing business with you as long as you broadcast these ads that show a total lack of concern for your customers!

Well, I see that I am not alone in my dissatisfaction. Horrible customer service! Technicians didn’t move anything!!! (We had already moved the heavy stuff out of the rooms.) Also, misrepresented cleaning program. Would not recommend them to anyone!!!

Your commercial showing that poor dog draging himself across the room is awful!!! I am an animal lover I I find this ad is discusting!!!! What you had that poor dog do is very sad!!! Please remove ad and in the future please do not use animals in that fashion..it is in poor taste!!!!!!!!

Hi there, my husband had our area rugs cleaned By Stanley steemer in Glendora ca. The lady there called to let us know our rugs were ready. Ok fine. We could not pick them up until the following monday due to work. She told my husband she is going to start charging us money if we do not pick them up. he said i can not make it there until monday…she said we are going to still charge you! We already paid for the service! We have never been treated so bad! Isn’t life hard enough??
Very rude!! Will never use this company again!

I would never call you to clean anything in my home after the commercial you aired showing a poor dog scooting on his bottom. That is caused by a problem with I believe anal glands. That poor dog. SHAME ON STANLY STEEMER!!!

No corporate office number to call directly to bypass the unprofessional managers. They call you and NEVER identify themselves, that is the rudest and most discourteous way of doing business with anyone.

I agree with many of the comments published below. At home eating breakfast I usually have my television screen on to watch my favorite shows. Suddenly, your company’s ad will appear showing a large dog dragging it’s behind across the floor. Very disgusting at the very least! Please show a little respect to your potential customer’s. It does not encourage people such as myself to partake of your company’s services. Thank You for your consideration.

Dear Mr. Floyd and Company,
This is regarding your recent ad where the dog rubs his behind on the carpet:
Yes, that does happen. But to show it the way it was done in your ads will only make it more difficult for shelter dogs to find new homes, especially senior dogs.
Please remove this and come up with something to promote animals, not to tear them down.
Thank you.

Stanley Steemer commercials recently airing on TV are in poor taste. Although the company cleans all kinds of messes, no one wants to watch vomit, a child’s pee stains or a dogs butt rubbing the floor. Please rethink a more positive way to impress your clients without being “gross”.

Your TV commercials are the worst. Not only have you offended a lot of people but you have crossed the line using children and animals, especially this poor dog to advertise your carpet, floor cleaning services in such a tasteless manner. Shame on you. Your advertising agency should be fired, and these commercials need to be pulled.

your commercial with the
lad hitting himself in his privates is awful. you can do better than that!!.

The young boy who “apparently” hurts his privates is inappropriate. It will turn me away more than wanting to consider your services. Very poor taste.

Well, it’s good to know we’re not alone. Stanley Steemer ruined our sectional sofa, which will now have to be totally recovered at a cost nearing $5,000. Starting on 6/4/19, I’ve had 4 visits and several phone calls, and nothing is resolved. The local manager, who would only give me his first name, Daniel, was rude and unpleasant to me on the phone, and I expect I will need to consult an attorney tomorrow.

I feel cheated , the amount that I paid , and my carpet looks no cleaner than before your Stanley Steemer cleaning ..

I am totally dissatisfided with the carpet cleaning that I had one week ago , I requested the machine , not the hose coming up the stairs and to the rear condo , but they sent one young man with the hose he did the best that he could , but I am not at all happy with the cleaning . I expect to hear from management asap .

I see I am not the only one disturbed by your disgusting advertisements, GROSS is putting it mildly. Not only should your company be embarrassed, but any parent that lets you exploit their child in this matter should be upheld to a greater being, I guess money talks here, not INTEGRITY they put their children under the bus with your appalling comercials

Horrible commercial with the boy doing stupid dance and hitting himself in private part- such bad taste and poor judgment!!! Should be removed!

It would appear that I am not alone in my revulsion of your tasteless commecials…one vomiting, the other pissing. You made your point and it does not serve you well.

Does anyone believe you when you insult their intelligence, as in your “That’s Gross!” tv ad: A girl paying no attention to a spastic child who causes a near hernia after gyrating like an idiot, and a milk shake enthusiast who doesn’t swallow but saves it up to vomit on the floor? No doubt, an airhead female advertising exec idea….men do not use that expression . . . “that’s gross!” Forget the carpets….clean up your adolescent pitch

Perhaps it is time to review your advertising staff. Your add with 3 children, one boy about 11 yrs old dancing and hitting himself in the genitals is in poor taste. Also, the add with the little boy urinating in the toilet. These ads demonstrate your staffs’ lack of professionalism and adolescent and tasteless humor. You can do much better.
I would never use your company because of this ad.

I sent an email to your marketing dept. about 2 weeks ago about a commercial you have with the kid Ryan and his Mom. The young boy is standing up urinating in the toilet. HIs mom calls him and he turns his head wetting the floor because he moves his urine stream. He then leaves and steps in the urine. He then goes back to close the toilet seat, but never washes his hands. Poor advertising and lacking personal hygiene. I have not heard from anyone, and very disappointed in the lack of comments you have for your commercials on TV. It’s in very poor taste. Would think your marketing dept. would be the one who would get rid of this distasteful advertising. Lynell Sumners

We paid $50 to have a chair cleaned. I see no difference. They should have seen it was still stained and not charged us.The total bill was $325 for 3 small rooms, hallway, chair and ottoman. I am very disappointed and won’t let them take advantage of us seniors again.

Disgusting/low class commercials! Not funny and doesnt inspire me to employ the services of Stanley Steemer.

Your commercials are disgusting…tasteless and difficult to watch…using children(or anyone) vomiting and urinating on the carpet is repulsive. A very very poor, desperate decision made by Stanley Steemer when you think that this appeals to the masses. I have to assume your services are equally as poor and as a result would never entertain employing Stanley Steemer for my carpet cleaning.

I have to comment on the Stanley Steemer commercial where the little boy is at the toilet when his mother calls him to leave. It is gross and it is classless. I have to turn my head when it comes on the tv… time and time again. I suppose it is a sign of the times. Foul and tasteless expression seems to be what the majority of society wants or identify with….mainstream america but not me. Very sad. I cannot relate and as a result would never be able to employ the services of Stanley Steemer. I see that others share my feeling as i do theirs.

Give to president of Stanley Steemer

You cannot contact Stanley Steemer locally all calls go to call center and they messed up date. Scheduled for 5/9 never showed never called I called them call center again and scheduled for 5/16 no no home torn up waiting on them and have sick husband.
Needless to say called Duraclean great company came same day called.
Do not call Stanley Steemer poor customer service ?
Hire a receptionist to handle your calls !!!

First, finding this page was a chore. Second, the recent commercial about ‘Gross’ is tasteless. It’s about as bad as some of the Carl’s Jr.’s commercials. No Stanley Steemer for this family. Looks like some folks don’t like your services anyway.

There are many ways to get your point across about your cleaning services. I find your recent TV advertisement disturbing and exploitive of a young child standing at a toilet (which is usually a private matter in the home) obviously with his privates in his hand peeing and stepping into piss on the floor. His parents should be arrested for exploitation of a minor. and so should your company. Very offensive, anything goes today just to make a buck and sell your product, right?

I am extremely dissappointed in the services. I had an after hours cleaning scheduled for 03/13/2019 out of the San Leandro office. No one showed up or called. This was an important cleaning as we have important guests coming through our facility tomorrow. I, personally, used Stanley Steemer and have never had a problem. After this experience in our office, I will never use them again.

This company is a joke. I hope more people read these reviews.

I recently moved into as b a new t. The carpet was dirty, so I first had a company do a bed bug inspection and it cleared. So then I scheduled to have your company come to clean my carpets. The man showed me pictures of a residents that he just had d he ne before coming to my apt and stated it was filled with roaches and bugs. He shampooed my carpet and when it dried the carpet was filthy again, but now I as m being bitten by bugs. I think that bed bugs crawled on his equipment and c as me into my apt and now I am being bitten. Also I gave him a 50.00 tip because he kept saying he had 6 kids. Why was he allowed to bri g his bug infested equipment into my apt. Don’t u have rules? I have documentation to prove that my apt was bed bug inspected a full week before having my carpets cleaned. I want a full refund. Now I have to contact the exterminator to have the bugs killed. The quotes I got so far are 350.00. Its ridiculous I just wanted my carpet cleaned. I didnt want your employee to bring bed bugs. Also when the employee arrived there was another stanley steemer truck that drove behind him. If that truck had not just cleaned a bug infested residence, then why didnt he clean my apt?

HAD EMERGENCY ? YESTERDAY CALL THEM SOON AS I GOT OFF WORK. I WAS TOLD 7 DIFFERENT TIMES WE HAVE PEOPLE COMING OUT TO FIX OR HELP MY ISSUE. I BEEN WAITING ALMOST 24 HOURS FOR A CALL OR SOMEONE TO SHOW. I HAD NEVER EXPERIENCED THIS TYPE OF CUSTOMER EXPERIENCE. THIS IS VERY UNPROFESSIONAL MY CARPET IS PROBABLY RUINED NOW BECAUSE I WAS BEEN TOLD ALL DAY YESTERDAY THERE SENDING SOMEBODY OUT TO HELP THE ISSUE. AND THEY PRMOTE THERE SELF AS BEEN A 24 HOUR SERVICE. NO THAT IS A LIE IF AND IF YOUR CALLS ARE RECORDED I SUGGEST YOU PULL MY CALL HISTORY….AND IM STILLLL WATINGGG. I WOULD LIKE FOR DAVID FLYOD TO CONTACT ME PLEASE

Disgusted with Jennifer from Clifton NJ office. Came to my home very high on drugs and smelled like it. Drug testing needs to be done. Saddened by this with the wonderful company this is. Having people like her makes you look horrible

On Sept 9, 2018, the worst crpet cleaning job I have ever received. I have used S S previously, however this was awful. Incomplete in certain areas, incl. stairs and made a mess of area rug. Missed the call from franchise mgr. Have since received nothing but recorde message st their office. Very frustrated and totally disappointed. NEVER AGAIN no matter what they offer.

We had our carpets cleaned on July 26. Two days later it was still damp with air conditioner and a fan going. A nasty gym sock odor came from the carpet. SS from Richmond IN came back 5 times and recleaned the carpet. The smell is still there. Their insurance denied our claim. You don’t stand behind your service. I have been a long time customer. Not anymore!

So very very disappointed and upset at the lack of customer satisfaction, lack of follow up after my concerns were expressed. I had to call a 2nd time after 48 working hours to get a manager to call me back. Stanley Steemer misrepresented the cost, but just as important did not deliver on their over priced service and I have photos for social media to see if my concerns are not addressed to my satisfaction and soon.

I have had a terrible experience today with your company. I waited 9hours for service which never came. Awful and I still have carpets to be cleaned. Not even a phone call