Where is Spirit Airlines Corporate office Headquarters

Spirit Airlines Headquarters Address and Contact

Spirit Airlines Logo
  • Address: 6542, 2800 Executive Way, Miramar, FL 33025, United States
  • Phone Number: +1 954-447-7828
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1983
  • Founder: Ned Homfeld
  • Key People: Robert L. Fornaro, CEO

Spirit Airlines Headquarters Location & Directions

Spirit Airlines Headquarters Executive Team



Robert L. Fornaro

CEO & Director

Edward M. Christie III

President, CFO & Director

John Bendoraitis

Executive VP & COO

About Spirit Airlines, History and Headquarters Information


Spirit Airlines was founded in the year 1964. The company has been active for almost 55 years now. The former name of the company was known as Clippert Trucking Company. In the year 1974, the name of the company was changed to Ground Air Transfer. The airline company was founded in the year 1983, as Charter One. The company started to provide various types of travel packages to locations such as Las Vegas, Atlantic City and also the Bahamas. In the year 1990, the company began supporting places like Boston and Providence and even Rhode Island as well. In the year 1992, the company had bought jet aircraft to its fleet and therefore named the company as Spirit Airlines.

During the summer of the year 1994, the company's airlines were all booked, and almost 1,400 tickets were also cancelled as well. In the year 1999, the company had relocated its headquarters from Florida to Miami. The following year, the company had received a fine of an amount of $67,000 from the US Federal Aviation Administration, for mainly violating seat and cabin markings along with placards as well. In the year 2001, the company started its service in Peurto Rico. During the year 2003, the company launched its flight services to Washington DC - which was halted due to the 9/11 terrorist attacks on the World Trade Centres. In the year 2006, the company had ordered almost 30 Airbus A320-200 of which the deliveries were made in 2010. Starting in the year 2007, the company began to move towards making its services ultra-low cost. In the year 2010, the company was the first to charge customers for carry-on bags. Then in the year 2012, the company had established a maintenance base along with a crew at the McCarran International Airport, located in Las Vegas, Nevada. In the year 2013, the company had made a five-year agreement with the Transport Workers Union of America. In the year 2014, the company was named by Morgan Stanley as the best airline to pick for investors. The company had collaborated with the Disney Institute to create new standards as well as policies for the internal environment of the company. In the year 2017, the company's performance is behind only Delta Air Lines. The company was also one of the top ten safest airlines in the world, as of the year 2018. The company also added high-speed WIFI in their flights and even the first low-cost carrier to do so. The headquarters of the company is based in 2800 Executive Way. The name of the place is Miramar, while the name of the state is Florida, USA. The pin code of the area is 33025.


Spirit Airlines is an American company that focuses on providing its customers with the service of an ultra low-cost, low fare airline. The current fleet size of the company is 135. The company also serves around 75 different locations around the world as well. As of the year 2018, the total revenue generated by the company is more than $3.2 billion. Also, the number of employees working at the company, as of the year 2018, is more than 7,700. The current CEO of the company is Ted Christie. The company is the 7th largest commercial airline in the USA.


The primary services provided by the company include allowing customers to obtain various kinds of airline or flight services offered by the company itself. The company provides scheduled airline services around the Carribean, Mexico, South America and also Latin America too.

Spirit Airlines Headquarters Photos

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  • Emmanuel Nkemakolam says:

    This airline took my hard earned money as well and then said I had to file a complaint online . I tried to call corporate and get nothing. If y’all are doing a class action law suit count me in this company is the worst and I will never fly with them again. Here is my contact info enkemakolam@gmail.com let me know if I need to do anything for it

  • Muhamad kalel says:

    Muhamad kalel
    I have made my reservation for June 19th 2022 and I received a email stating we changed your reservation from going none stop to connecting flights I called and supervisor told me there’s nothing they can do and wouldn’t explain why the changes but if I wanted to get a refund or cancel I could at this point tickets are more expensive and they will not compensate in anyway and she hung up the phone an wouldn’t get me to management she said she was the top person there.

  • Gloriann Rutkowski says:

    A spirit agent at the airport booked my flight to the wrong destination and they will not refund me my money.

    Corporate will not return my email and 2 supervisors said they can’t do anything about it. Supervisor David Green #946323 had his tv too loud In the background so he was unable to hear me, after I politely asked him to lower it he was unable to me over the phone and hung up.

  • Kari Johnson says:

    This airline sucks I don’t know how the hell they are still in business!!! We paid for seat upgrades and my husband couldn’t even sit upright he had to practically sit on his feet in the seat totally no leg from for a seat upgrade. They wouldn’t accommodate anything for this inconvience on their part! They re scheduled our flight 3 different times and we missed the 3rd one and that it already left 15 min prior but then while standing in line to bitch about it we got another e mail saying now it is still at midnight they don’t know their ass from a hole in the wall do not ever fly with this company they fucking suck I will never go through this airline again in my entire life not even if it was the last flight on Earth!!! I guess it’s true you really get what you pay for what a fucking JOKE…JOKE…JOKE…JOKE..

  • Dreama Haynes says:

    SPIRIT AIRLINES***Worst customer service ever!! My daughter and 5 of her friends had a flight in Louisville KY at 1:40p today. It was delayed until 430 “due to weather” at 430 as they were about to board it was delayed again due to “staffing issues” now its 830 and they were told the flight has been cancelled. TEN HOURS at an airport is unexceptable!!! They could have been told at 430 that they did not have staff for the flight! I will be contacting my att!!

  • Jazmine Cruz says:

    Spirit Airline needs to be shut tf down. They’re always canceling & when it’s time for you to cancel they NEVER want to refund your money. Then the corporate office doesn’t help none due their limited menu options. I’ll Never book with them again. Absolutely the Worst airline. I made an honest mistake booking my flight and they didn’t care, didn’t refund me my money, now I’m stranded. Not to mention I’m 6 months pregnant 🤰🏼 and don’t have the means to get home!! Pure Monsters is all I can say!!!!

  • Amanda says:

    Never again

  • Amanda says:

    FUCK YOU! Left me stranded in New Orleans!!!!!
    Fuck you and fuck Ted Christie!!! WORST AIRLINE EVER!!!!

  • Sanders hoffman says:

    Spirit should be ashamed to even operate this so called airline. The employees are just plain rude, they have no intention of even trying to help the customers. The customer service aspect is non existent. I caught them in lies and forget trying to get a refund. Once they have your money it will take an act of congress to get a refund.
    There is not way to reach the corporate office and the complaint line is an absolute joke. Insufferable wait times and then the convenient disconnect .
    I could go on and on but they just don’t give a shit. Do yourself a favor and walk to your destination but don’t even think about using this airline. They are an absolute travesty and should be shut down as they continue to rob customers


  • April says:

    My college son goes on a spring break vacation goes to return home from Florida gets to airport they let him pay to check his luggage then refuse to take his luggage due to flight being cancelled tell him the first flight they can get him on to return home is Wednesday 3 days later then from when he’s suppose to return and he has to get to Miami instead of fort lauderde then they refuse to set him up anywhere so now I have my college student stuck in Florida trying to figure out how to get to Miami by Wednesday and no place to stay and been on phone with spirit since 5 in the morning still waiting it’s now 6 in the evening and still no help no compensation nothing just sitting on hold hours at a time and the just get disconnected once someone finally picks up. Absolutely horrible I hope this happens to one of their children and they can worry like the rest of us. Never again will spirit get any recommendations or business from us.

  • R says:

    Sadly my son and daughter-in-law who is about to be deployed decided to take this quick trip and cancellation after rebooking and cancellation and rebooking due to Spirit’s unprofessional and lack of any knowledge of weather conditions but yet every other flight going out and coming to and from the location is a bunch of BS! The customer service and supervisor manager were callous and unwilling to do anything to assist! If this is how you treat your veterans and active duty service men and women you deserve the FU!!

  • Ms N.Gibbons says:


    03/28/2022 Me and my husband travel on Spirit Airlines for our honeymoon, to Saint Thomas…This was my first time traveling on Spirit Airlines, and my husband second time…Where do I begin, 1st. representative told us in Dallas that Covid test is not required and there is no reason to bring documents.
    2nd Once we get to Florida .20min. before the plan takes off to Saint Thomas, after waiting four hours at the airport me and my husband was told we need proof of Covid, which we did not have with us, which caused us to missed our plane.
    Me and my husband reach out to our doctor office had them to send us proof of Covid documents, through a PDF file. Which we both have
    had taken on 3/29/2022 so we could upload to the Saint Thomas website..once we receive the documents from our doctor office, our plan had already departure, which caused us to spend a night at the Florida airport, sleeping in the hard uncomfortable chair
    and was told, since we missed our flight they can put us on stand by for Friday. There is not another flight leave going to St Thomas, until Friday..
    Speaking with
    someone in customer service. was a disaster, why waiting in line to speak with a representative, which was an hour wait. the representative. by the name Netty. she decided to help people who will walk up to the stand Instead of helping the people who have been waiting in line for hours, which was not professional are in appropriate, which caused many arguments with other people’s who had been standing in the long lines…It was so bad where the sherif had to come and stand by the
    Customer service stand..One of the representative by the name Netty, will help people’s who will walks us and ask her questions instead of asking them to go and get in line which was in appropriate, she also walked away from the Customer service stand and left the other representative alone
    trying to help the other 30 people’s who had been standing in line..
    There was another representative came to help out ,but he was only there about. 20 min, sorry I didn’t get his name..

    Finally got a chance to speak with the other representative, sorry I don’t know her name because her badge was clover up, she was a young African American woman who was able to get seats for me and my husband on Friday going to Saint Thomas…Praise the Lord..

    Thank you in advance for hearing me out. Have a Blessed Safe Day

    Ms and Mr Gibbons

  • Lori says:

    I’m a very upset costumer . I thought that Spirt was for there costumers. Don’t let them fool you . They give me a voucher for $50.00 but failed to tell me it just covers 8.00 my ticket should or voucher should of been free & payed for the new flight I was going to book with them because of all the trouble I had went through flying with Spirit airlines they also don’t follow rules and policies my personal item they charged me for because they made me stick my purse into my free bag & it didn’t fit so I was charged 78$ . The flight was changed the time 3 times . I all most missed my shuttle it was the last one home it would of cost me and extra 100.00 so you really didn’t do me any favors this is the worst flight & worst time I’ve every had with Spirit. Yes we know you have cheap flights but to me it’s not worth the inconvenience & the treatment you get I would much rather pay the extra money to fly with another airlines . Then you can’t even speak to a supervisor or go online to make a complaint no one answers them .

  • Cedric L LOWE SR says:

    Spiit Airlines is a joke. they rob customers. They stole $2000 from my account and refuse to return it.

  • Debbie says:

    So I was trying to check in online, there was a glitch and they cancelled my flight! Worst online check in ever! Made me pay additional money for a later flight, won’t fly this airline again.

  • Brenda Wallace-Thomas says:

    Absolutely mortified to find out Spirit will not issue my refund! I had another airline cancel a flight which led to me canceling my Spirit flight. I had to cancel my entire trip! They basically said they are keeping my money. Well, I work hard for my money and if they think one person can’t make a difference just wait! While explaining my situation the rep was laughing, I could hear it in her voice. I will be filing a complaint with the attorney general of Broward County, and this is only step one. I am really exhausted by big companies stepping all over consumers.

  • Paul K Ferrante says:

    The most un-American woke airlines in America, you probably only serve Coca-Cola another dumb woke corporation,on your flights. To be honest who the hell are you to tell people their clothing ,as long as it’s not exposing body parts, It’s not allowed. Honestly, who the hell died and left you God. I would let that slide if you also removed people with BLM shirts, or black power fists On their shirts. But you don’t because you’re afraid. Real Americans are not afraid to do what’s right. Grow a pair of fucking balls and do what’s right and honorable. When the tide turns, and believe me it will! The writing is on the wall and you’re blind if you can’t see it. So I’ll help you. The people of this country are tired of the woke bullshit And the lies,and are not gonna stand for it anymore. And when that day comes to fruition, I hope they bury your cooperation and put you out of business for being traitors to this country and it’s people. By the way, I only drink Pepsi now and it taste better than Coke.

  • Steve says:

    VOUCHER is fake and not once but twice the supervisors hung up the phone on me.

  • Hannah Petrunak V9847B says:

    I’m having the worst customer service. I have a complaint and a problem but no one cares. I keep hearing there isn’t anything we can do about it. There is always something a company an do about it. I own a business and would never, ever treat a customer like this. Whatever happened to “the customer is always right.” I decided to go to corporate. I would like help getting this resolved. What happened was the company’s fault that she missed her flight. She was there 2.5 early on 1/1/22 and got her baggae ticket from the kiosk so she was there. 2.5 hours in the baggage line and she never got her bag checked. I want someone to call me personally. (814) 691-7389.

    • Destinee Gonzalez says:

      Complete agree with this. Horrible customer service and after multiple people they still don’t solve the issue properly and then hang up. I’ve requested corporate multiple times. First my voucher was hacked, then they wanted to CHARGE ME TO GET THE VOUCHER BACK, don’t tell me they “fixed” it until I called again, oh and then wait… I CAN’T EVEN USE THE VOUCHER NOW BECAUSE IT IS IN MY BOYFRIEND’S NAME ONLY.

  • Scott says:

    Spirit Airline the worst company anyone could deal with. There costumer service is a joke. Never ever try to fly this cracker jack airline. Waited inline to drop my bag today for a hour and half just to be told it is to late to take your luggage and you need to rebook a different flight. Then they want to charge you for cancelling you reservation and rebooking fee for there complete incompetence. Plus the rebooking line at Detroit was over 2 hours long. Hope they go out of business!!!

  • Mike G says:

    I traveled from US Marine Corps Base Camp Butler in Okinawa on 11 October with my daughter to visit colleges and practice with their rugby teams. Spirit Airlines lost her bag on the subsequent flight from Raleigh to Orlando which means she had absolutely nothing to include her sports gear. Spirit Airlines has done nothing to give any urgency to the situation. It has been a month since the flight and they are still giving us the run around. We had to buy all new stuff for a three week trip and their were national team uniforms and equipment that was irreplaceable. This is the poorest example of customer service I have ever experienced. They profess to support the military and veterans but yet do nothing when you are stranded because they lost your only bag. Very disappointing

  • Mrs. Roberts says:

    This website name is corporate office headquarters.org and apparently is not connected to spirit in any way because no one’s comments have been anything but nice!!! If you want to be included in my complaint to the FAA NAACP BBB and any others I can complain to. As well as I will be finding A consumer law attorney to file discrimination charges and compensation issues and sue the shit out of Spirit Airlines. Their name sure sues the way they operate in business they take your money ghost you and disappear!!!!! GTFOH!!! This time you have EFFED with the wrong family!!!! SPIRITAIRLINES.Com/HELP
    Email is a complete joke! I will be asking for public records of all of their complaints for the entire year! Then put them on my local FOX 13 news along with the Discriminatory racial issues that we went through dealing with them that went on Facebook live I also have the clip from the airport metropolitan police in Las Vegas!!!! Spirit YOU HAVE BEEN WARNED AND EXPOSED !!!!

    • Nickjames says:

      Can You help me I had the same experience they wrong for me wrongfully said I was intoxicated and made me get off the airplane I was talking to the mask so that’s why I was slurring I try to explain – I’m also a Vegas local and student

    • Tanya says:

      I am with you all the way. I have been trying to get some answers for the last four days. I have been put on hold, in the middle of explaining the situation I have been cut off three to four times. Mind you being on hold for more than 30 to 40 min just to get rerouted without warning. That told me the reason for my cancellation was forecast, however, received paperwork for that it was crew. I’m on hold now for the third time today. Literally been on the phone since 12pm.

      . I’m with you all the way. This is ridiculous

  • Jose says:

    Bought a ticket for a loved one in Vegas, Spirit claims I cancelled the flight which I never did. They wont refund or care about my father now out there stranded with no place to stay, no food, nothing, just his luggage and the clothe on his back.

  • Doris Walker says:

    I am livid with this airline.

  • Rachael says:

    The worst airlines EVER!!!!!

  • BOSCO LOPEZ says:


  • Angela Williams says:

    If anyone here would like to join me as the original defendants of a class action suit against spirit, please email me at akw976@gmail. It seems we all have similar Issues regarding unethical practices that we have not been able to resolve. I would like to immediately hire an attorney and bring a class action suit against them for unfair business practices, And failure to hold up to their agreement.

  • Jairo Morales says:

    Spirit Airlines is the worst airline in the world. Their customer service is the worst. They do not believe in their customers. First time experience with the airline.

    On 9/24/2021 flight from Central America to Houston with an interchange to Tampa was a bad experience. The fly arrived late to Houston and the fly to Tampa was gone.

    My fiance ended up being stranded in Houston TX airport. Spirit Airline did not care about where she was going to stay or sleep. The airline advised her that she would need to wait. They were not able to provide service for a hotel or buck her in another fly so she can get to her destination. The next fly they had available was until the next day 9/25/2021 at 7:45 pm. I cannot believe what I heard. Their preference is that she sleeps in the airport until the next night. Spirit Airlines does not care about its customers knowing that no customer the airline would not exist. Another problem, when you call customer service they do not help you at all in solving the problems. Hope someone from management does something about it. It would be nice to receive a positive answer. Feel Free to contact my email if you need any information in regard to the fly issue.

    Thank you

    • Mrs. Roberts says:

      We had the same exact problem but at the airport in Las Vegas. My daughter and son-in-law who are a biracial couple went to go fly got to their gate 40 to 50 minutes before boarding and no one was there to greet them or get them into the flight. Once my daughter complained to a frontier desk agent she apparently called spirit from the gate and told them they had five passengers waiting to board and the plane had not left. Once the gate attendant returned she said it was too late to board the plane and called every Caucasian person up to the desk to rebook their flight but denied my daughter who is African-American a rebooked flight. My son-in-law stated that he would not fly without his wife and demanded she get her ticket we booked as well. Desiree decided that because voices were being raised and discrimination was occurring she called the Las Vegas metropolitan police. Then she put in the computer that because of the behavior neither of them would receive a rebook or refund. Stranding them at Las Vegas airport.This incident costs this family and additional $675.33!!!!!! I want a refund now!!! And compensation for the rebooked tickets on frontier Alaska airlines.

  • Kerry says:

    It has been three months and I still have not received any kind of compensation, a phone call, letter or anything from Spirit Airlines in regards to my destroyed luggage. I had to duct tape it to get home. I have spent this entire time trying to get satisfaction with NO RESULTS. I have sent pictures 8 times along with claim forms numerous times and NO RESULTS. They send emails asking for a code that I have NEVER RECEIVED. I am throughly pissed.

    • Tammy schneider says:

      We are having same issue with our lost luggage! Total run around!!

    • RuthRosenbarker says:

      Did you ever get any help email I have similar situation, but I actually got a file#,a lost baggage,but never any answers .They have copies of all receipts and I also was told to sleep in airport 1 day before going to Las Vegas Nevada and 1 day to leave Las Vegas to go home toFt Lauderdale Fl I’m owed refund.

  • Luz says:

    The lack of respect and unprofessionalism is ridiculous. My 19 year old daughter was directed to the wrong gate and when she arrived at the right gate the attendant started laughing at her and closed the door in her face. Then to add insult to injury this grown a** lady starts disrespecting my daughter and tells her what is she going to do about it as if she was inciting a physical reaction. The manager was not any better. She made my daughter wait for new boarding pass and changed her destination from Orlando to Ft Lauderdale, 3.5 hours away from me. I filed a complaint with the Dept of transportation.

  • Sheronica grey says:

    I am very upset your staff charged me $65 for a fanny pack that I took off my waist and put my arm to get my information out to get on board I will be going to the news for that that is unfair

  • Taylor Devaney says:

    This company is a joke! I’m trying to cancel my flight because it keeps getting changed. They said I cannot cancel. They also said they provided me a credit, but they do not. I have records of all of this. I just want a refund!!!

  • wendy pena says:

    We need to speak to Advertising dir. We are laun ching a Latin language website and also own a travel co.since 1985.I can be reached 917 359 0293 Wendy Pena Owner FWP TRAVEL INC NYC. THX.

  • Reena Deal says:

    This is the worst airline I booked I will never fly with your company ever again how your company not going to refund a costumers money due to a disaster in New Orleans wowww yes I will post how unfair and to not book with this company on all of my social networks

  • Dennis Ulrich says:

    I want paid the rest of the money that u owe me from the trip .I booked a round trip ticket flew out u cancelled my return flight didn’t even notifica me.So i had to keep a rental car another day 197 dollars,plus i had to find another place to stay. Ur services suck.i have talked to several empleyees about the problems I was having and all they can say is fill out a complaint on line. Im a veteran and alot of my friend’s and family used to fly with u but won’t again. Just refund memy money step up and pay for the extra charges that i had to pay for ur ignorance. U couldn’t even call text or email me u left me pay for assigned skating and checked bag for the return flight. I want compensated for this

    • Reena Deal says:

      They are the worst I booked to New Orleans for October 14th 2 months away and they will not cancel and refund my money this is bull shit

  • Mrs R. Burke says:

    My daughter had to get off the plane in Columbus due to the flight being delayed & her not able to make her connecting flight. She had been looking for her luggage since July 16 & had been given the run around every day…. this airline should be closed down because no one from the agents to the CEO knows what the hell they are doing. This is horrible & such bad business

  • DJ says:

    The CEO Edward M. Christie lll should be fired immediatly for allowing this fraudulent activity to perpetuate with Spirit airlines. He is a disgrace along with the airlines executive board. How unconscionable does this idiot allow the airline to keep advertising flights knownly about a month ago there would be staffing issues. What happened to the covid money the government handed to you and the rest of the airlines. It’s obviously simple you absonded with the money. Hey Christie with your track record as a CEO with low cost air carries is miserable. It’s no wonder why you fit right in with Spirit. Frontier Airlines your last position as CEO was horrendous as well. Time to find work as perhaps a flight attendant. Then you can take the abuse from pissed off customers instead of sitting behind your desk using your yellow painted toiled.

    • LJFY4H says:

      The people of this airline are THIEVES. REFUND MY MONEY!!!

      • Reena Deal says:

        Yes they are i booked a flight 5am this Sunday morning and tried to cancel it Monday 8/30 /2021 and they will not refund me my money there’s a disaster in New Orleans nobody going 2 months away and I can’t get my money back this is really bull shit

  • Nichole says:

    Do not use spirit. Customer service is terrible and you can not get anyone to talk to you that is in America. They steal your money and leave you stranded at airports.

  • Alfredo Rodriguez says:

    El día de hoy teníamos vuelo Orlando para Charlotte saliendo a las 6:30 pm y dicen que hoy emprendía para volar hasta las 9:45 pm tres horas de retraso por no haber empleados ,es una desconsideración de sus parte ni un número teléfonico donde hacer nada, madres con niños de meses ,ancianos y demás creo será la ultima ves que utilizamos sus servicios.

  • Cynthia R. says:

    I am highly upset and frustrated with the unprofessional services provided by Spirit Airlines during my recent travels week of July10tj! My vacation has been RUINED!!! My luggage has been lost for 4 days due to the irresponsible neglect of a ticket agent at the Detroit Metropolitan Airport that DID NOT tag my bag to Orlando Airport prior to placing it on the conveyor belt. In addition, I was overcharged for the only piece of luggage that I checked in. I have to go shopping daily to replace some of the items I need to maintain good hygiene. I’m not confident that I will compensated as the website claims.

    I have literally spent 8-10 hours daily calling the airport to follow up on the location of my luggage. When I finally called headquarters, I was greeted by a representative from Nairobi, Africa who simply read the step by step information from the website. I still don’t have my luggage 4 days later!!!! The deliver company that delivers lost luggage supposedly has had my luggage for 2 days. This is ridiculous!!!! I’m afraid of what contaminates may be in my bag.

    Lastly, the Spirit website is an inconvenience. From day one trying to check-in early to trying to file a claim, the website locked me out repeatedly.

    I would like to end on a positive note and Thank Ms. Cynthia (not related) at Orlando Airport!! She has been amazing at helping to track down my luggage, which was just sitting at Detroit’s airport. She has been very compassionate and adamant with following through on my behalf. She stays in contact with me with updates.

    Mr. Farnaro you must invest more time and accountability into your employees as it relates to proper training. I trust I will be compensated in a timely matter!! Needless to say, I will not be flying with Spirit anymore.

  • Dara Pegher says:

    I give Spirit Airlines an F. They completely failed my son, his girlfriend and their 2 friends. I give Spirit’s customer service and F. I have been waiting since 9:30 am this morning, on their wonderful text chat system to be connected to an agent to address my son’s situation. My son’s flight out of Fort Lauderdale to Pittsburgh was cancelled yesterday after several delays and they were left high and dry. Offered absolutely no compensation whatsoever from Spirit Airlines. No meal compensation, no hotel voucher, absolutely nothing. I will continue to share this terrible experience with all my friends via social media. No paying customers should be treated so terribly. As far as I am concerned Spirit Airlines doesn’t give a damn about their customers and they are the worst!

  • Kerry Lilly says:

    My husband and I traveled to Fort Lauderdale from St. Louis and upon arrival, which was about midnight we noticed our luggage was destroyed. No oe to report damage to that night and I tried for our whole trip to make contact with someone and finally after 5 days I got a live person and was told to fill out a claim online and to also go to the airport and file a claim, which I was told when I got to the airport that they no longer handled things like that and to contact the airlines. I have sent pictures 3 different times and now it has been almost three weeks with no response. I also paid for my baggage ahead of time and when we left Fort Lauderdale I was charged an additional amount of money. Seems that the luggage weight is different in each place you visit. The weight limit when we left St. Louis was 50 lbs, which we were under that weight amount, but when we left Fort Lauderdale the limit was 40 lbs. Nothing was added to our luggage when we left Fort Lauderdale, same weight as when we arrived to Fort Lauderdale. Not happy right now.

  • Tyanne Sly says:

    Try having NO LUGGAGE YOUR ENTIRE TRIP!!!! Got to Florida Thursday night….today is Sunday!!! I have not had my bags since I left New Orleans, LA!!! They tell me to call Florida—Florida telling me to call New Orleans, LA and then do it all over again….IT DON’T MAKE SENSE!!!! If y’all can track y’all planes then it shouldn’t be that hard to find 2 bags….done spent over $400 buying all new clothes and personal items this whole week!!! Not to mention my daughter couldn’t participate in the BETA convention BECAUSE HER DISPLAY SHE WORKED HARD ON WAS IN ONE OF MY BAGS!!! If anybody mentions ANYTHING about flying with y’all I will most definitely tell them don’t do it!!!

  • Dean says:

    Trash 5!hour delay a ride as shit!!!!!!

  • Heidi Oelgart says:

    Sorry that I have to add to the NEGATVIVE experience….Credit was given for a cancelled flight due to covid…now we booked a new flight – non-stop Tampa Newark – a few weeks later we get “change notice” flight is directed to New Orleans – layover and then to Newark…what is taking normally 2hrs 50 min now becomes a trip for 6 to 7 hours. not only was the flight changed ONCE – no again and again…always diff airports – my complaint with a phone call – 45 minutes wait on hold…then talk to a rep in Africa – difficult to understand, wanted an American Rep – oh well – Spirit you have ‘outsourced’ customer service far far away. Are there no Americans in this country qualified to do the job? Now your pricing is increased almost 100% -we are long term customers – but what you have done to us – with the every other day changing the trip – planned in May ….it us extremely frustrating….My husband will NEVER use your services again. I like the flight to AC – non-stop – and will still use my mileage, but something needs to improve – you can not make changes to a booking that was done as non stop – and change it – to make this a trip from hell.
    What is your response?

  • Tika says:

    They some bull shit.. they horrible asf. No good customer service, they hate job and ppl too🤦🏽‍♀️

  • Victoria Armstrong says:

    Spirit Airlines directs you to phone numbers that are not answered or to their website which useless. There is no customer satisfaction.
    My trip was cancelled in April 2020 due to the COVID situation. I was given a year credit but had to book my trip in 60days. The COVID situation is still present. So I completed a form for a refund. I was then told it was take 30-60 days to get approval. It is past 30 days and now I am told to complete another refund form because the guest relation team has no records of my request. This is unacceptable.

  • Lanequit Martin says:

    I took a flight (903) yesterday 2/11/2020 home from Chicago O’Hare airport to DFW (which was delayed for 2.5 hours with no explanation) just to get home to find my BRAND NEW COAT WITH TAGS MISSING. Someone on your staff stole my coat. I just filed a claim and was told I have a 4 hour window to file a claim. That’s BS!! I didn’t pay $50 to check my luggage for someone to go in it and take what they like. I guess this is why we are told not to lock the luggage just in case you have to search it? To make it easy for your staff to take items that are not theirs? I will NEVER take this ghetto ass poor excuse of a airline again.

  • noname says:

    1-15-2020 paid for 2 round trip tickets pit-las checked in, had boarding passes and seat assingments! the flight was delayed! had to find another way! never cancelled nothing! went to come home,they cancelled my trip home! paid them for two round tickets! got stranded in las,cost me a fortune to get us home! will seek legal action, and trying to get local news to carry this story on local tv! I traveled for over 20 years on every airline, as I am a proffessional pilot! This was a disgrace!

  • Jacquelyn Paris says:

    Got a voucher to use within 60 days tried to use it but was told it expired 2 days prior. When I called customer service about my delays I was given a 50.00 voucher and told it expired in 60 days. Well not 60 days from the day I called but 60 days from my original flight. Called customer service and got no where. This airline is a joke. Never Never will I books flight again with Spirit and I will continue to let everyone via Twitter,Facebook a d any other way I can that Spirit Airlines is a rotten airline!

  • Matt says:

    If my company had the same customer service, myself and 10 others would be out of a job. You guys need help.

  • Ebony Sanders says:

    I am truly disappointed in this airline’s practice of business. This is the 2nd time that I have booked with this airline and both times my experience was beyond horrible. This current bait and switch with low prices is downright shameful and an exploitation of many low income families, who still seek to travel and attempt to enjoy life. I have never paid more money to check luggage than my actual cost of the flight. Due to their restrictive weight policies (40lbs per Bag)and insanely high fees($42 if booked online), I will no longer be able to enjoy my vacation as I planned due to these outrageous cost. I have to leave many articles home because I refuse to pay over $180 in checked bag fees for 2 bags. I will never use Spirit again if this is the practice that they are going to keep.

  • Clifford Hymowitz says:

    I was on a flight last Wednesday from Tampa to Houston my confirmation # was PFCIHD. I am a person that self identified as a person with a Traumatic Brain Injury. Navigation the reservation process was very difficult. Particularly the baggage component.I ended up selecting to carry my bag on the plane, even though I never do that and it was more expensive.

    When I got to the airport I realized that I had a long period of time to carry two bags along with me. I decided to check the bag which which originally was a cheaper alternative. I went to the service desk with both of my bags, the bag I was going to check as well as my carry on bag. The service agent saw both bags and advised me that I was going to be charged extra for changing the originally less expensive option. That totally confused me, I proceeded to the gate with my carry on bag.

    I went to the gate agent with my carry on bag and self identified and mentioned that I required pre-boarding. I was told it was not a problem and sit in a seat closest to where boarding would be. There I was sitting with my carry on bag. The flight was delayed an hour. Finally gets time to pre-board so I got on line. Now it is time to board and a woman approached me with a very hostile attitude and asked me to put my bag in a spot that would fit a briefcase. It obviously it didn’t fit although I was fully aware it would fit under the seat in front of me.

    She in a theatening attitude told me I would not be bale to board unless I paid 65 dollars for my carry on bag. Her name was Patricia, her sole job was to pick out people to get them to pay extra for their carry on bag. Only because she threatened me I asked to speak to a supervisor. The supervisor cam and said that Patricia had the obituary responsibility to select bags that would chosen to pay for. Trying to accommodate me he said ok we will charge you $55 rather then the $65.

    The whole situation made me very uncomfortable and felt as though I was singled out. So did the other passengers waiting pre-board. I understand you are providing a service at an economical rate. However to obituary pick out passengers that had to pay is not the the most effective way to get repeat customers.

    I proceeded to find the baggage claim area. Where I waited for over an hour and half for the baggage to arrive. Now I knew why it was my idea to bring the bag on the plane with me. My daughter was left waiting in traffic coming to pick me up.

    I feel as though I deserve an explanation why all the employees I interacted with made no notice about my bag until Patricia approached me during pre-boarding

  • Nikkola Hawkins says:

    I tried to buy a ticket 7 times, the website kept saying my payment didn’t go through and gave me an error message. So I choose a new date got my confirmation code and thought I was good to go until days later when 2 separate charges showed up at my bank. I have spent 2 days on the phone and now my day off for over 2 hours trying to get one of the charges removed. They are refusing to refund the charges cause apparently it was on 2 different days. Duh because the first day when not go through no matter what I tried. They also tell me that they can not give me any information to reach the corporate office seeing how they keep telling me they are not allowed to assist on their end. So their website is faulty and I get charged for 2 tickets. So what do I do???

  • Naomi says:

    My husband and I have been with spirit for over 5 years booking flights. We recently booked 11 people and paid for them now one of our passengers can’t go. Now we needed our refund but the rep told us that the passenger will get the credit. Wth? The passenger didn’t pay for his flight my husband did. This is some bullshit and we are pissed. Changing airlines !

  • Samuel R. Dailey says:

    I have been trying to reset my password for two days. I activated my new spirit credit card and have not been able to get any help with this sign in password. do I need to cancel my new spirit card or what will it take to get some costumer service

    • Naomi says:

      These fuckin morons lose me off. Customer service sucks! I’m tired Of spirit they have the wrong spirit. Hope you got your issue straightened out.

    • Nikkola Hawkins says:

      I would cancel it this company knows nothing about integrity or customer service!!! I always you frontier but thought I would try spirit this time, NEVER again. FYI Frontier gives you 45,000 miles with their card enough for 2 round trip tickets.

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