I have a contract issue with a branch office which I have tried unsuccessfully to resolve for two years. I would like to forward my letter to someone at corporate before I pursue the issue with the Better Business Bureau. Please tell me to whom I would address this issue.
I had a fat transfer facelift this past sept 2018, in Harrison, NY. During my initial consultation, the doctor told me that if the fat transfer face lift didn’t come out right the first time Sonobello will let him do it again, but only once, that they will only allow him to redo it once. on 5/14/19 I went in for a follow up appointment, I told him I am not happy with the results, and he tells me there are no longer doing fat transfer face lifts at that location, and he now changed his story; he now says, he didn’t tell me he would be able to redo it again, unless I pay another $2500. He gave me his business card and told me he can redo the procedure for $2500. I told him that was unacceptable. I will contact Corporate Headquarters and if they do nothing about this; I will take them to Small Claims Court and sue them. Everyone who is not statisfied with their results should do the same and also file a complaint with Consumer Affairs & the Better Business Bureau.
also had a huge problem with harrison. wondering if you found out any contact information for corporate that i may contact. thanks
I went in to have blepharoplasty done… upper & lower lid.
They botched the first time the doctor tried to do it again the second time…still botched
My eyes are still droopy!
Dr. kept telling me to tape my eyes…. I have taped for 6 months and they are still drooping down. My eyes are pulling, burning they hurt all the time.
The Dr. hurt me the second time… I was screaming waving my arms…the Dr. had to stop in the middle of surgery and give me to Valium and then started hacking on my face again!
The Dr. did not wait till I was numb.
I was being tortured!!
I cannot live this way!!
Somebody needs to fix my eyes or give me my money back!!! I am beyond angry!!!
They screwed up my blepharoplasty and then they try to revise it and they still messed it up. They tortured me, it hurt so bad!! The Dr. didn’t wait for the medicine to numb my eyes! I was flailing and screaming.
I’m still left with droopy eyes, they burn, they pull, they hurt and they won’t fix them!
They won’t try to find a doctor to fix my eyes!! I can’t spend the rest of my life looking like this it’s a horrible
The “treatments” at Sonobello are not ANYTHING like what they describe. I too was mesmerized by the salesperson and pressured into the purchase.
This entire procedure was a nightmare!!! Painful beyond belief. Then the Portland, OR office did NO FOLLOW UP. They didn’t have any interest in scheduling a 3 month follow up, nor a telephone call, which their DR. ORDERED. Front desk staff more interested in discussing their weekend plans than helping customers. Guarantee is NON-EXISTENT. My next call will be to the BBB and my attorney.
This is exactly how I feel. The sales person kept saying give it time to heal and then after the 6 months of “ healing “ had me waste time and gas money on Ben treatments which did NOTHING. It was all a big runaround. I look no different than I did before my surgery but $3500 for no results at all!
I have been getting a runaround from the Sacramento office for a year and am fed up.
I hear you… Sono Bello in Cincinnati kept me waiting for two years saying that my eyes would get better.
They revised it and then waited another year and I still look like a bloodhound!!!
Droopy eyes for the rest of my life???… no way!!!
I would like to speak with someone from corporate headquarters. I recently was seen in one of your PA locations. I do not wish to publicly shame you. I wish to talk with someone about my experience.
I am very disappointed in the
Venus treatment for all the money I spent. It didn’t do anything. I spent a lot of money hoping to see a change No change at all. My husband keeps saying he does not see anything. I worked hard and long for $3,000. I sure wish I had never heard about Sono Bello. I asked for half the money back when I seen it wasn’t working with half the treatments, but they told me to go ahead and finish and I would see a change. Did not. I hope they will take this into consideration and refund my money, or at least half of it. Paula Snyder
Let me know if you get your money back because they won’t give my money back either and they can’t find a doctor to fix my eyes I look like a bloodhound!!!
I went to Sona Bello in Woodbridge Oct 18, 2018. The sales person had me mesmerized, she was telling me I’m going to look great and fit in a size 12 after the procedure. I wanted my top front and stomach worked on, along with my upper arms made smaller.
When I went to the doctor appt she set up, the doctor informed me he did not believe I would reach the goal the sales person discussed with me. He also stated there was no way he could do the arms , chest and stomach all in one day. He also said he would need to make a super large cut for what the sale person suggested and that my belly button wouldn’t look right after the surgery. He also so said, due to the condition of my skin on my arms, cuts would have to be made to remove skin. The sales person assured me he could “do the surgery in one day , and you’ll look great!”
When I told her what he said, she wouldn’t take no for an answer, I told her that there was nothing left to do since the doctor did not recommend the procedure. And when I told her about the cuts on the arms, she said Sona bello does not do that. So then Sona Bello can’t do my arms. You can’t expect me to do this procedure and have lots of hanging ugly skin.
She insisted to give her a day to have a second opinion from a different doctor, but she expects him to give this opinion without seeing me. This is no appropriate, and I got no call today. The doctor needs to see and feel my skin to know how it will respond to the surgery.
Truthfully I don’t feel comfortable with her forcing a second opinion on me. I offered to do different things that will cost as much, but not make me ugly,and she didn’t want to hear it. I had nightmares last night about how ugly the outcome will be.
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