Where is Sono Bello Corporate office Headquarters

I called and asked for a zoom consultation. I was told it wasn’t allowed and i had to go in person. I set an appointment. I arrive to my appointment to be turn away indicating they were not seeing anyone and given the choice to go an Hour away or zoom meeting. I was very disappointed because I never received a call that the appointment needed to be cancelled or changed. I took of work because I was told i couldn’t do a zoom meeting but the front desk was pushing to do a zoom after me arriving and they forgetting to contact me.

I had the Abex procedure done at Sonobella office In Norfolk Virginia on 4/25/2023. My surgery lasted about 6 hours, and almost $14.000. After my surgery I looked deformed and still do. My skin from my belly button down was dead,it looked burnt. I had skin that eventually had to rot off,so new skin could grow out. I’ve been given so many different types of products to put on my wound that wasn’t working. Now I have a small hole in the wound from one of the products I was giving. Well two months later I still have a open wound that I have to clean,medicate and dress twice daily. I’ve had to do this now for almost the entire time since having the procedure done. I still hurt a lot, and have to dress in stretchy clothes because it hurts to have anything against my wound. I’m not able to do any summer activities with my grandkids because of this especially getting in water, that breaks my heart and theirs to. I can’t even be intimate with my husband. I just don’t think it’s fair that I pay this much money for something that isn’t my fault. But I have to live with the pain,depression and everything I go through on a daily basis. I sit and cry because I think I’m going to be disfigured. Going this is something I wouldn’t wish on anyone. I just hope and pray my skin will eventually grow back. I hope someone from the corporate office will please look at my case and my pictures at the office where I had my procedure done and please reach out to me. Please!!

Sono bello is scam and rip-off stay away there are not end results instead pain of life time. Consultant, nurses & doctors all lied to me regarding procedure and recovery time, it has been more than six weeks i still can’t do notmal light works, I had procedure done October-2022, and I horrible experience i indure lots of pain during surgery and after, doctor was too rough he cut me up
Like animals and couses permanent nerves damaged, i have no sensation around my stomach and waist line where procedure was done, I highly recommend everyone do not consider Sono bello, they are ripping of peoples, and i have not lost any weight so give big favor to yourself and stay away from Sono bello.

The TV commercials are disgusting. No one wants to see those nasty fat women in a string thing.

They owe me money for a trisculpt EX that I didn’t needed as the surgeon I had at Sono Bello also did my tummy tuck. I had to have revisions of the procedure I had. But revisions are covered supposed to be covered and the surgeon k ows he fed up. But I would have to wait a year and the procedure is already a year old. I don’t want NOTHING from them but my money. Also the false advertising is disrespectful, laughable and infuriating. STOP cheating people out of self confidence, self esteem and money.

My name is Zoila Esmeralda Hernandez I am writing you to express how I feel about your staff at the Ontario, CA location. I will start by saying I decided to get information on how the procedures your company has and the price I call and they book me an appointment with Miranda Abney on July 21st, 2022 as she is the patient care coordinator at this location. When I meet with her she explained the processes and how the payment system works. The total of the surgery I decided to do was $12,249.53 and she told me I need to give her half of the amount for the deposit which I did I paid with my credit card and the other rest will be on a payment plan with alphaeon . So she book my surgery appointment for September 15th for the upper, lower an, and waist. I asked Miranda how fast the recovery will be she told me with the treatment I was getting I will have my surgery on Friday, September 16th and I can return to work on Monday, September 19th. I signed some paperwork that day that stated it I agree with the treatment. I don’t recall when exactly I received a call from her stating that my surgery will be canceled because Dr. Steward got into a car accident. So she reschedule my surgery for October 5th and my pre-surgical evaluation with another doctor. On the day of my pre-surgical appointment, I got into a car accident I called and explained to her what happen she book me for another pre- surgical appointment when I saw the doctor I explained to her what happen because the doctor noticed I was very nervous and I was sweating a lot the Doctor told me that if I was not comfortable with the surgery I should it do it I told her, to be honest, I am not anymore. The doctor send me to go talk to Miranda I explained to Miranda what happen and what the doctor had told me I was sweating when I was in Miranda’s office and her comment was “calm down you act like if your surgery is today which to me is not professional. I told her I want to cancel my surgery she told me you can’t no more and you can’t get your money back either. Please keep in mind that this was September 8th my surgery is not into October 5th. She told me to go home and think about it better. I call her the next day and she never returns my call I call her again on Monday, September 12th and I told her that I decide I don’t want to do my surgery she told me again that I couldn’t cancel or get my money back the only options I have is they can hold my money for a year in case I change my mind or do different procedures which I told her no I don’t want to do anything anymore after my car accident I been having a lot of back pain so I don’t want to put my body to more pain that I don’t have too. I told her I want it to speak with her manager or her supervisor she told me she didn’t have one which is very hard for me to believe. I call the office again and I ask to speak with Miranda’s boss they told me she was in a meeting and that she will call me back another 2 days pass by I call today and I talked to Maritza she told me she was at the practice manager for that location when I spoke with her I got the same answer like Miranda I ask Maritza if I can speak with her boss she told me she didn’t have one. I am writing to you to please help me and understand my situation is not easy everything I have been and $6,000 dollars is not a little money is a lot and I work very hard for my money. Please help me or guide me on what is the next step I need to take if any one has a number or email that I can get help please let me know PLEASE. thank you.

Had upper/lower/sides done and I’m 8.5 months post op. I have dropped 25lbs since procedure. I am Now able to fit back into clothes from 20 years ago!!! However…not looking so good with cloths off and no faja 😳 I was told by my doc that my skin was healthy enough to snap back into shape but that is not what’s happening. I have lumps, lose skin, an uneven belly, and still have that stubborn fat that sono bello claims to rid you of. My BMI is 24 and after reaching out to sono bello with my concerns was quoted a price of 7000$ and recommended abex. I can’t understand why I wasn’t told from get go that to achieve the best results the tummy tuck or abex would need to be done and why are they trying to charge such a high price when this should be a revision with abex added, Especially when I’m paying upfront? So much for contracts or satisfaction guaranteed. I don’t know if sono bello dosent understand how embarrassing it is to have this done and feel so uncomfortable. I don’t even want to take my clothes off in front of my partner 😢 I am seeing so many other females expressing the same opinions and have to talked to several ladies on price that are not being quoted half as much as I am(same bmi).
Bottom Line…I am not satisfied & do hope sono bello does the right thing and corrects the issues at their Cincinnati location

Has anyone gotten their refund or talk to a lawyer to see if it’s worth fighting?

It’s always really easy to come complain publicly. I drive 2 hours to the Orlando Sono Bello and I love the staff. I had upper abdomen, lower abdomen, kitty lift, waist and ab/ex. I went back 4 weeks later to get upper and lower bra rolls done. I have some scar tissue and I am having some Venus treatments done on that. I paid for the hips twice and they were not done and I had them credit my account. It was not difficult at all. I plan on going back and getting more done soon. Can’t wait. Oh – my start weight was 215 and I’m down to 187 currently. You still have to put the work in.

Sono Bello is a rip off. They have the young lady who gives you a consultation tell you what is best for you to get instead of letting the doctor tell you what he or she think what will be best for you. A couple of days before my procedure when I meet with the doctor she then tells me I will need an EX removal of the skin which now means I need to come up with another 5000 dollars. I paid for the upper lower abdomen lower back and an EX. The upper lower abdomen was never performed and no one told me it wasn’t done. But they will not return me my money. I have also reached out to the better business bureau and searching for an attorney. I went to another cosmetic office just to get clarification that it was never performed. No incision no where. They’re taking people money.

I took my wife to your location in Woodlands, Tx. We had a horible very unprofessional experience. The office female did the iterview. No measuring tape, no measuring of skin or meat depth. We were lied to about financial aid. The female that did the finacial part lied to us about not being approved for fiancial aid. We found out that she didn’t do one loan copany but two of them and my wife was told that neither of them approved. When we found out that this was not the way Sono Bello works. My wife was distaught derply. Now she covering up her size wearing extra clothing to hid her shape. She’s been depressed ever since this happened. I don’t think that a company this size is into breaking womens hopes and dreams for a new look. We were told an astronomical price just based on looking her and not really examing her. We were told that a medical profession would do the body examing not an office financial secretary agent. Could someone with a empathetic professional attitude about wanting to increase Sono Bello’s business abd are not into damaging and destroying womens hopes and dreams about getting a new look in their bodies.
I’m Mr. Isaiah Anderson
My phone nomber is:
832-253-3389
I really would appreciate
soneone giving us a call
to see if we thats Sono Bello and Us can get this all straightened out for my wife. Because Mothers Day and Easter were a disaster for my concerning her hidding her size on those days seeing its in the 100’s degreed in Houston.
Thank you very much for your rapid reply to this email

I love the job you do and am a potential client. When am ready I will come for your services. I have belly fat.

Hi I am emailing you guys again because the Office in Raleigh North Carolina all they do is lie and take your money and I’m calling trying to get my money back because they did not fix the problem and now that I am scared and don’t want them to fix the problem I want my money Because you guys are not trying to do nothing about it $6550

I am not please with the doctor because he did not know me enough to complete the surgery and I want a refund back because I talk to the director Sherry inside of the office she gave me her direct number then she blocked me and I called the call center they keep rerouting me back to Raleigh clean it I’m trying to keep from taking out legal papers so my number is 919-2078 721 and you can email me Email me please

I gave this shady company $2,568.00 deposit and within a 3 week time frame, I requested a refund due to health issues, sent a certified letter return receipt requested, emailed the sales person several times, spoke with her in person and STILL HAVE NOT RECEIVED MY REFUND NOR ANY COMMUNICATION FROM THIS COMPANY! I SAY LET’S GET AN ATTORNEY AND START A CLASS ACTION SUIT AGAINST THIS RIP OFF COMPANY….WAY TOO MANY COMPLAINTS for this company to be a LEGITIMATE CORPORATION!!!

I am not satisfied… I had my procedures done Cincinnati Oh. I just want a revision fix the area they missed that I paid for.

The Raleigh Sono Bella clinic took $2500. out of my account and won’t return it to me. I need to speak to someone about them returning my money. I have already paid for my procedure. That’s stealing. My name is Cathia and my number is 252-432-5317.

I was unable to proceed with my surgery because of unexpected health issues that came up in between my initial consultation and the pre op visit with the sono bello doctor. When met with their doctor I explained everything that had come and my concerns and she agreed with me that I should should get that all taken care of. That day I told them I was not going to proceed with it. And they ran my car credit charge for the full amount of the procedure that was nor even scheduled for another 2 weeks the one u told o was going to go forward with. They told ne I needed letter from doctor stating that she advised against the procedure. I pers6hand dibered that letter to the Woburn Ma office. They told me my refund would take a week or two. This .was on Nov 10th. Now every time I call I get “someone will call you you back as soon as they are available ” it’s been over a month and they are refusing to refund my 2000.00. This a multi million dollar company that apparently is more interested in making money than a person’s life/health. They need to do the honorable thing a d issue my refund immediately.

This particular visit I did my procedure in Orlando, FL. I wanted to give you my honest opinion of my experience. My friend Robin referred me to Sonobello because she thought the Dr did a great job but she told me the staff is a little dippy. She said the right hand does not know what the left hand is doing. So, now i think about it i come in for my consult, and I see Stacey who isn’t even a Dr. She looks at me and tells me what she thinks needs to be done and gives me a quote off of what she think. All other consults I have done I saw a Dr that give me advice and then the sales lady goes and gives you the numbers. So my issue is she did not think my hips needed to be done right but when I went to see the Dr on my preop appt, he thought I needed the hips done, my friend said oh he said the same thing and so we thought it was just to get money. So, they gave me a quote for my hips and told me to think about it over the weekend that someone would call me on Monday to confirm with me what I decided. Well I tried to call and there was no answer several times. I had a question for the nurse and finally got through and it rang two times and then click off. So, I just decided since I wasn’t going to do my hips I wouldn’t worry about it.
Then someone called me (not Stacey) and offered me 500.00 off if I apply for this other credit card because I already had care credit and had enough available to do what I wanted. So, I applied and told them I wasn’t sure if it would get approved right now but I will give it a whirl. This was on a Saturday. So I emailed Stacy because that is the only way I could get through to the office and asked her if I was approved. She told me no I wasn’t approved but they would give 250.00 off anyways for trying.
When I got to pre-op The 250.00 was not deducted and the guy saw the 250.00 on my sheet from advertising and was thinking that was the 250.00 but it was not he found out, so they gave me another 250.00 off. Then a week goes by and I get a letter that I needed to call that company to confirm it was me that applied for that credit card, and guess what I was approved, not for the full amount but some of the amount.
Also, my friend had advised me not to follow Stacey’s Appt times, to go by the people who call you to confirm your time. Well Stacey emailed me my preop appt time, it was like 1:45 somewhere close to that, and when the guy called to confirm me coming in he said 4 oclock, which I did like better but that is what she said the right hand does not know what the left hand is doing.
So, I tried to get ahold of the nurses station several times before the Thanksgiving holiday and left a message and sent Stacey an email to see if they received my paperwork from the Dr. So, to be on the safe side, I went and got what my Dr faxed over to you all just to make sure this would happen on the day it was supposed to. I email copies of my form from Dr, blood work and my covid test to Stacey and she sent to the nurses for me. Then on Wednesday a nurse late afternoon called to ask me if i could call my Dr’s office that they hadn’t seen my paperwork yet. I said I sent an email earlier and was told by Stacey that she would forward to them. Put me on hold and came back and said they got and i was all set to go. She told me that i needed to be there at 9 AM so then Stacey emails me and says be there 6 AM. So, because my friend said don’t go by what Stacey says, I called and asked for a nurse to confirm the new time and they did move me up.
Monday I show up and the Dr is going over what we are going to do and the nurse says just upper and lower abs, and waste and skin removal, and the Dr said you really need your hips done that he knew he told me this. he said he would rather do my hips than my waste if anything. So at that point I knew the Dr was giving his honest opinion, he said if i am not happy with results i could come back and have my hips done at a later date but he really thought I should do it. he had to know that second because he had a marker in his hand. I said go ahead and do it. So, the nurse asked me how I wanted to pay for it, and I said with the card you all had me apply for, she said do you know the name, I said no, she went through my whole file with me and saw nothing but my care credit and a MC I gave for down payment. I explained that they told me it was not approved but it was approved they just had to talk to me because of identity theft. Well now the Dr is getting Antsy and ready to get going and the nurse was still fairly new and she couldn’t find anything. Then another nurse came in and said how else would i like to pay because they don’t have any record of anything but Care Credit, i said it was another card, one you probably get a kick back if approved. Then she texted Stacey and she told them Alphaeon Credit but she did not get approved. I said no they approved me but the card was in the mail but they told me you all would have the information. So, then the nurse went back out and looked up on their site and found the account number. Now at this point I was 2 minutes from getting dressed and walking out. I had the money in my checking account but I wanted to use the card you all had me apply for. So, now my blood pressure was up from me getting upset and wanting to just walk out of there, the nurse gave me two pain pills and xanax, which was just enough to make me normal.
Honestly if i had to do all over again I would have gone somewhere that would have knocked me out, I was not even loopy. I mean I was totally with it and I was freezing, I understand why it is so cold, but I was so cold my teeth were chattering and I could not stop it. I did bring socks cause I know when cold my feet would cramp.
some of the reason I would like have been asleep is because the main nurse was fairly new and the Dr would ask for certain tools and it was not out on the tray and then they would have to go looking for it, and I could tell he was getting frustrated with them but I get it she was new and she told me each Dr is different. (my suggestion is to keep the new nurses with one Dr until they feel comfortable to do another) so I could feel the tension in the air because we were running late as it was because of financing and now the tools he needed wasn’t readily available. He wasn’t mean but I could tell he was frustrated. So, the girl who was doing the light, this is when he was sewing me up, and I was sitting up and in their conversation, he says light needs to be moved, he turns around and said where is the girl doing the light, he yells light hoping the girl was in the back and would come out and then another girl come out and he said where is the girl doing the light and she said I will go look for her, she comes back and says she had to do something. Um, he is in the middle of this procedure and you just walk away and not tell anyone? I saw her walk away in through the door behind me, i could see her walking that way.
No one has been mean or mistreating me, I was just like this experience isn’t professional for the amount of money I spent with you. Afterwards I had two get two bags of fluids and the nurse was super nice and stayed with me. I almost passed out and I was surprised you did not have those things you crack and sniff but to use regular alcohol. It worked but I was just surprised you did not have those things(don’t know what they are called). My garmet that we put on was saturated in blood and the nurse just gave me a pad to sit on, the pads placed over my sores and stitches wasn’t placed very good because blood dripping off of me.
I will say the Dr did try to call that night and the next morning. I was glad he tried again. I do like the Dr and I could tell he takes pride in his work.
So, I never got the other 250.00 off from my procedure being approved for that credit card I used.
If I had to do all over again would I do it through Sonnobello, NO. The whole experience has been unprofessional. For the sales lady to look at my area and give me a quote should have been my first clue that this place was not organized.
My suggestion for you is to hire a consult company to come in and help you organize your office. With the amount of nurses I saw in the office, a nurse should be sitting by the phone and the computer to assist with those patients trying to get questions answered. Well the nurse I just had at my one week, she said do you have the nurse email and I said no, she said someone should have given to you because they do monitor during the day.
One nurse called and left a message and then i called her back and left a message for her to call me back and never got a call back. Overall I am liking my stomach and feel thus far the Dr did a great job, but I won’t be referring anyone to do the procedure at least at this location. Two pain pills and a Xanax was all you get, yea no! Sorry, just being honest. Janet J

From the very start I had a pretty bad impression. Earlier this year I made an appointment at the Kenwood location for a consultation for under the chin lipo. Apparently there was staffing issue the day of my appointment and it caused people to have to wait more then 2 hours for there scheduled appointment. I arrived on time and was told at the appointment time about the long wait. I got no for warning no phone call ahead of time to let me know. I was told I could receive a discount for the inconvenience but never did even after scheduling and mentioning it to the staff. They said because my consult ended up being at a different location they couldn’t honor the discount?? Disappointing.

I was so turned off by that initial schedule issue that I wanted to go to another location. At the Beavercreek location I had another long wait time. I work in a dental office with multiple doctors and providers. I know how important it is to be on time and to respect our patients time.
Sonobello clearly does not respect customers time.
I’m 28 years old and my BMI is under 30. I was told that I would have a great result for under the chin lipo.
I was told at my consultation that the incision would be under the ear are and not under the chin. Not true. This was important for me to find out because my problem area is directly under my chin. I was also told that I would not need an IV. Untrue. I was told healing time was a few days and I could easily go back to work. Not true.
Why are people other then your doctors doing these consultations!? They are clearly not qualified or trained and there’s a huge discrepancy! Communication is huge especially in this industry and you can clearly tell that there is a big disconnect. I of course decided to do the procedure because I was hearing everything I wanted to and felt assured by the consultant that I would get a great result.

I did not meet with my doctor until the day before my surgery at my pre op appointment. My initial impression of my doctor was pretty discouraging. She looked exhausted over worked just out of surgery. I had even asked her how many she had done that day and she had already done several.. My appointment felt rushed and she made me feel like another number. She was intense and I could tell she was wasn’t listening to me. As a patient this was extremely disheartening. She also unfortunately had to tell me everything I had been told at the consultation was not what she needed to do.

I then asked her why the disconnect? She told me because the doctors aren’t present at consultations. But why? Anytime a doctor is performing a procedure on a patient shouldn’t they have a consultation with the doctor before anything is scheduled!? Seems like a standard practice in this industry but not for Sonobello.

If Sonobello did not have such a terrible cancelation policy I would have canceled on the spot. This all would have been avoided. But because I knew of the huge penaltys I kept my appointment.

And nonetheless the doctor assured me that I would have a great result and I trusted her.

The day of my surgery I was told I had to take a pregnancy test and when I walked into the bathroom there was fluid and blood all over the floor. I then was left alone in a room on medication. This is a huge liability.

The post op chin strap I was given was way too large and not effective. I asked for a smaller size but was told they didn’t have another size and to use a headband instead? How can you only offer size large to patients of all sizes!?

I did not see a doctor until my 6 month appointment.

I’ve been disatisfied with my results from the beginning and expressed that at all of my appointments. I should have seen a difference right away. I had done research about this procedure and almost everyone had an instant result. I could tell right away under my chin still had volume. The whole process was rushed and again I felt like I was just a number.

I was also told by a staff member at one of my post op appointments that I could get filler in my jaw? Why would I pay for another procedure that’s adds volume when I just paid for a surgery to remove volume for a permanent result.

At my 6 month appointment my doctor told me because I have thick skin is why I didn’t get the result I wanted. She never once mentioned that at the pre op appointment. She is now refusing to do the revision. My only option is to meet with the only other doctor there who has done chins. That doctor could decide to not do the revision. Then what?
I’m very dissatisfied. I decided I don’t want a revision. I’ve lost over ten pounds since the summer this year. My bmi is even lower now. I just would like my hard earned money back for the terrible experience and not getting the result I had hoped for.

The manager there was short tempered and rude to me when we were trying to figure out how to rectify the situation. Now I don’t feel comfortable calling the office anymore.

I have an appointment there for next year but I just want to cancel.

I would just like to move past this experience and learn from my mistakes.

Absolute Worst Experience of My Life At The Cincinnati Location with Dr. Maier & Staff! Literally was robbed by so called medical professionals! Only 1 part of my procedure was done and it was incorrect. I kept getting jumbled around on the 2nd part .. went in for it and was told they would not be doing the procedure, was told to get dressed to discuss refund options then was escorted out the back doors of the office!!!!!!! I have paid over $13,000 for the procedure & services! My body has been left mutilated!

I had a procedure scheduled in April, 2021, the day I went for my pre-op , I was told I had to complete my Covid-19 vaccine before i could have my procedure before i could have my surgery , which no of this was discussed before, which caused my surgery to be pushed back several more weeks. This was interfering with my Birthday trip that already scheduled at the end of June 2021.
I finally got scheduled for my procedure, then it was canceled and rescheduled for another day of inconvenience. which I had to find someone to escort me due to Sonobella changing my surgery at the last minute.
I finally had my procedure on 5/5/21, which was suppose to be lipo360 in what I discussed with during my consultation and paid for in cash. I did not get that , i only received Lipo in the stomach and flank area .
I have to say the doctor that preformed the procedure was nice and comforting but only did what was written for his procedures to complete.

After my one week follow up , I made my 3months follow up on 8/7/21 before i left the office which was suggested by the receptionist due to appointments fill up fast . I made my appointment as suggested which did not happen.
i received a text message pushing my 3month post op appointment to 8/31/21 , that was unexceptionable to me due to i made my appointment ahead of time with no explanation. to why i could not be seen by a doctor earlier on my date scheduled .I proceeded to try to contact Sono Bella several times after my original appointment was canceled due to I was having extra pain in my stomach area. I could never reach them to to another earlier appointment.
I finally received a text message for a appointment 4 weeks from my original post op appointment in 8/24/21 , that I attended then the receptionist said i was not schedule but i received a message stating that I was scheduled. this was a waste of my time and inconvenience. i only received a appointment-after Ithreatened to contact the Cooperate office. I
Due to the pain i could not wait and had to visit my Primary Medical Doctor, because the pain was consistent in my stomach area.
I finally received a appointment on 8/28/21, which was was too late and acceptable due to what I had to go through to get to be seen by doctor.
Sono Bella was negligent in their Customer Care as well as me bit receiving the full effect of service which I disused as far as my procedures.

I had considered trying to use Sonobella for future services but not now after the lack of communication and consideration I for the patient nor did I get what i paid and discussed in my Consultation with the staff that is supposed to have expert knowledge in your company.
Now i have to seek help outside for Plastic Surgeon to make any corrections or changes to the original procedures preformed through Sonobella.
I am requesting an Office Manager or Financial Officer reach out to issue a partial refund for procedure that was not completed to my satisfaction.

A total waste of money. Problem area is still a problem after paying 9000$!!!!!! Y’all are very dishonest

I had my procedure done 1 week I paid cash I felt everything I’m bruised completely I’m a mess

I had my brutal procedure a week ago (horrible experience) and I’m still in terrible pain not wanting to see any of those people
I was scammed, lied to and damaged physically & every way I can think of ! I thought I’d die on that damn Gurney. The dr. Knew damn well he was doing it while I felt the pain in full, none of that crap they gave me numbed me out. The nurses were shocked to see that I felt it all and I heard them say to each other omg she’s feeling it all 🙁 obviously! Praying to pass out from the pain shock where my body was shaking & shivering from insane pain I hate to remember. Now im supposed to go see them again ? Im terrified !
never signed up for this torture ! What was Done to me was inhuman and pure abuse ! Plus they made me sign for a switch of two areas I wanted to the areas that weren’t done ! Pure scam ! No One ever called to apologize nor refund me for at least those extra 2 areas I didn’t get the torture done ! The last charge of $5,200 must be refunded ASAP !
Plus another $7000 for what brutal abuse ! I literally almost died on July 10th! This place almost killed me. No wonder they’ve been sued multiple times !
My Dr. heard about my experience and omg she thinks I should definitely file a law suit against this company
I literally almost lost my life and left my children orphans 🙁

(Las Vegas location) This place is a rip off. Not only did it not get rid of my fat that they said they would remove but they made lumps of fat appear in places that I didn’t have before. So basically my stomach is now disfigured. I was just trying to get a flat stomach but now…So now I want my money back and I’m not even asking for all of it(8,000) I only want half. They did do some work I agree they did contour my waist and even if it’s crappy work every one is initialed to get paid for at least working. After hearing back from them I got 2 offers 1) we can do the procedure again or 2)we can give you 1,600 back because we did take out some fat.😮 I told her you must be serious. Umm heck NO to the first offer. My procedure was excruciating they didn’t let the medication take effect so when he started cutting into me and sucking the fat I felt all of it and the surgeon just kept telling me to stop moving and it’s not that bad. And the second offer is a slap in the face I mean come on you took out some fat yes but then you put it in places it should not be in. Went to go see a REAL plastic surgeon to see if it can be fixed and he said yes but it’s not going to be easy you now have scar tissue and it makes it harder to remove the fat and it’s going to cost me twice as much. I don’t know what to do now. Does anybody have a lawyer the can recommend? This place can not get away with doing this to people.

Well I had my procedure 5 weeks ago and still have areas that haven’t changed that I paid for. I go back in 8 more weeks for my 3 month.

I was told at my consultation that I will do my preop procedure postop three weeks later I will be beach ready oh that was a lie. Nowhere near beach ready.

I was just informed that my venus Treatments would be stopped due to lack of staffing. I paid $2000 and I would like a partial refund. The whole point of the Venus is to have weekly treatments for skin tightening and now that my treatments are stalled midstream for an indefinite amount of time is unacceptable to me I would like a refund. The manager at my site Sacramento will not give me a refund and says I just have to wait months for it to start again this is unacceptable and I want to file a complaint with the Better Business Bureau please respond and give me a refund that is due for this unacceptable service or lack of service provided.

St. Louis, Mo (location)
Dr Gage and nurse Adrienne are such wonderful people. My procedure went amazingly well. They were both professional and down to earth. They made it a goal to make me feel comfortable and at ease. Doctor Gage took his time and explained everything he was doing. I can honestly say this experience has changed my life. Thank you Dr Gage and Adrienne as well as the rest of the team at Sonobello!!!

My name is Jeannette Ross and I would like to make a grievance , last may I had Liposuction, that Doctor mast my body and not only that the person that was working with the Doctor was so high off of some kind of drug , this is a short grievance I do have more , i would like my refund , if I have not had heard from Sollo bello i will drag your name tru Facebook and Twitter and other blogs , and then if u do not return my money back I will get me a lawyer, my number is 321-230-1755 .

I am an extremely dissatisfied customer who was lied to and not told whole truths in some cases by Sono Bello Dallas. I am 68 years old; and never once did Mary discuss the fact that this may not work for me due to my age at the consult. Further, I have since found that most of my fat is visceral fat and not even a tummy tuck would have worked for me! Not once did anyone tell me about my visceral fact, nor say it would not work for me. It was me that asked questions just prior to my surgery weeks later about it, and Mary lied to me. So, $12,500 later and nothing. I look exactly the same. They said well when you first came back you weighted l0 lbs. less. First, let me say “WHOOPY, l0 lbs. for $12.5K” and secondly, by the next week I gained it all back because the loss was just the water retention (sucked out with the lipo machine) which was temporary. I literally have currently the same amount of fat as I had at the consult. Then when I went in to discuss it, I was either called to post pone or I was assigned to talk to Mary again. Mary told me she had to get w/ Dr. Steele and determine what they could do. After much ado, and consistently calling, I was told he would do the surgery again and even tighten my skin (which was a concern I bought up at the initial consult) for $3,500 more; I told her no! She said that was a bargain, but she would get with the doctor yet again. After me having to call back yet again to get her attention, she scheduled an appointment thru the “office manager” for me to come in and talk. It turned out to be a follow-up appointment, but I had my husband there for back up. He questioned the doctor while Mary was in. there and said, “so what you’re saying given her age, she was never a candidate to begin with for anything?” The doctor stuttered and had no idea what to say. After a few minutes of odd silence, the doctor said something to the extent of everyone is different and there are no guarantees, etc. Well if that’s the case, don’t lie when you are asked point blank about someone 68 years of age and elasticity of skin, and say “Oh you are absolutely a candidate.”
We were told they would call. I never heard from Mary. So, I again began calling.
I then spoke to the “office manager” who has no empowerment and told me via the next five calls that she would again present what I said to Mary. The “office manager” call me back FINALLY and gave me the same price that Mary gave me, like it was a new bargain they were offering! And when I talked to Mary, she didn’t even remember giving me that price BEFORE I went in on the follow up!
So, I literally had my husband take off work, make an appointment around their and his availability, and they didn’t even know my concern, nor had they recorded it.
I told the “office manager” the whole situation as I was so angry. I explained I wanted some (or all) of my money back. She said that she would see what she could do. I have not heard from her and I had my surgery last April 2019.
NO ONE, AND I MEAN NO ONE, should use Sono Bello services. The Company is only in it for the money. Given that scenario they do not care about you as an individual. They are manipulative, dishonest, non-responsive, disorganized and leave themselves wide open for lawsuits. Hence, they have had some very bad reviews and I have since documented everything.
I am on SS and did not need to throw away $12.5K; and I asked loaded questions and many questions. Not one was honestly answered. This Company is unethical and disorganized. They will take your money whether you are 28, 38, 48, or 68 years old like me! You could be 88 and they will take your money! BUYER BEWARE.

I am an extremely dissatisfied customer who was lied to and/or not told whole truths in some cases by Sono Bello Dallas. In fact she SAID IT WOULD. I am 68 years old; and never once did Mary discuss the fact that this may not work for me due to my age at the consult. Never did she mention my visceral fat which is what my fat was comprised of. Further, I have since found that not even a tummy tuck would have worked for me! Not once did anyone say it would not work for me. It was ME that asked questions just prior to my surgery and weeks later about it. So, $12,500 later and nothing. I look exactly the same. They said well when you first came back you weighted l0 lbs. less. First, let me say “WHOOPY, l0 lbs. for $12.5K” and secondly, by the next week I gained it all back because the loss was just the water retention (which happens about the fat is sucked out with the lipo machine) which was temporary. I literally have currently the same amount of fat as I had at the consult. Then when I went in to discuss it, I was either called to post pone or was assigned to talk to Mary again. Mary told me she had to get w/ Dr. Steele and determine what they could do. After much ado, and consistently calling, I was told he would do the surgery again and even tighten my skin (which was a concern I bought up at the initial consult) for $3,500 more! Really? $16K total would have paid for a real tummy tuck; hell $12K would have! I told her no! She said that was a bargain, but she would get with the doctor yet again. After me having to call back yet again to get her attention, she scheduled an appointment thru the “office manager” for me to come in and talk. It turned out to be a follow-up appointment, but I had my husband there for back up. He questioned the doctor while Mary was in. there and said, “so what you’re saying given her age, she was never a candidate to begin with for anything?” The doctor stuttered and had no idea what to say. After a few minutes of odd silence, the doctor said something to the extent of everyone is different and there are no guarantees, etc. Well if that’s the case, don’t lie when you are asked point blank about someone 68 years of age, elasticity of skin, their visceral fact and say “Oh you are absolutely a candidate.”

We were told they would call. I never heard from Mary. So, I again began calling.

I then spoke to the “office manager” who has no empowerment and told me via the next five calls that she would again present what I said to Mary. The “office manager” call me back FINALLY and gave me the same price that Mary gave me, like it was a new bargain they were offering! And when I talked to Mary, she didn’t even remember giving me that price BEFORE I went in to the follow up!

So, I literally had my husband take off work, make an appointment around their and his availability, and they didn’t even know my concern, nor had they recorded it.

I told the “office manager” the whole situation as I was so angry. I explained I wanted some (or all) of my money back. She said that she would see what she could do. I have not heard from her and I had my surgery last April 2019.

NO ONE, AND I MEAN NO ONE, should use Sono Bello services.
Your Company is only in it for the money. Given that scenario you do not care about me as an individual. You are manipulative, dishonest, non-responsive, disorganized and leave yourselves wide open for lawsuits. Hence, you have had some very bad reviews and I have since documented everything.

I am on SS and did not need to throw away $12.5K; and I asked loaded questions and many questions. Not one was honestly answered. You will take peoples money whether you are 28, 38, 48, or 68 years old like me! They could be 88 and you will take their money!

Before I retired I was a Marketing Executive for one of the largest hospital chains. As such it will be a duty and a pleasure to put on social media that buyers should beware!

On October 3, 2019, I arrived at my pre-op appointment and was told by another nurse, Lauren, that Dr. Burgdorf was not going to be available for my pre-op appointment but that I would be seeing Dr. Berger in his absence and he would give me all the information I needed. I thought it was strange but went along with the meeting. Dr. Berger was very nice as was everyone up to this point. After examining me, Dr. Berger stated he is going to suggest that the procedure be broken up into two sessions. He stated that by law in TN, they are only allowed to remove four liters of fat in one visit unlike GA where they can take up to seven liters. He was concerned that if they tried to do it all at one time, I wouldn’t get the best results. I wasn’t happy to hear that but understood and wanted to get what I paid for, so I agreed.
The day of the procedure, I arrived at my appointment at 5:30 am, as they requested, along with my best friend and daughter as my supporters. I was feeling really excited about the final results and had been up half the night with anticipation. The nurse, Sherri, took me to a room and asked me to get undressed and put on the makeshift bra and panties along with the hospital gown open to the front. Sherri took my blood pressure and it was elevated. I thought they were going to have to reschedule the appointment. Sherri stated she would have to give the doctor a call to see what he says bit she thinks he will just have her to give me a Capoten and see if it brings it down. Again, I was thinking this was strange, but they have medical degrees, I don’t, so they should know what they’re doing, right? While Sherri was prepping my IV, she received a text response from the doctor and told me he did in fact want her to give me the Capoten. She stated the IV was for the purpose of emergency in case my blood pressure rose or there were any other complications. She gave me the medication and left the room for a while. Dr. Burgdorf came in and I met him for the first time. He examined me, went over the procedure and my expectations and stated he was going to try to get everything done in one visit. I was confused by this but thought he has done this a few times and knows his work so he just may be that good. He stated he will start with the abs and go from there and see how it goes. He stated that my expectation to have my back-bra area completely smooth was not realistic because there will be some areas that will still show a little wrinkle or overlap. He explained that there would be a lot of swelling and that it is important to follow the instructions provided for a great recovery. Then he left and Sherri gave me the cocktail of medications and stated she hoped I was a lightweight and not a heavyweight. I just looked at her in confusion and she just brushed it off by laughing. She then stated the meds will make me very loopy and proceeded to walk me into the procedure room, which was on the other side of the door of the room I was currently in. I told her before I even got on the table that the meds had not kicked in and I didn’t feel any different. She told me to just give it a few minutes and it would. She asked me to get up on the table and lie down. Dr. Burgdorf walked into the room and Sherri placed a pair of what seemed like sunglasses on my face. We joked about how I had worn a similar pair at my dentist office and Sherri jokingly stated how she liked them. Then the torture began.
I was told that I would have local anesthesia but there would be little to no discomfort. That was not the case at all. Dr. Burgdorf started out having a conversation with Sherri about something, I couldn’t hear. All I heard him say is, “That’s ok, I don’t need it” and Sherri responded something to the effect of Dang, I‘m going to get it right next time. I began to worry but it was too late now. Then Dr. Burgdorf turned to me and said, “I’m about to make a small incision” and I said, “Ok”. I felt a slight nick but nothing alarming. Then suddenly, he inserted a long instrument inside my stomach before I was numb. It felt as if it went from the side of my lower abdomen to the middle of my stomach. All I could do was scream out and I reached out to grab him as an instant reflex, only for him to yell at me “Don’t touch me, you cannot touch me. Now we will have to start all over.” I thought because there was a nurse in the room that she would have come to my rescue or they together would have tried to express their apology, comfort me and make sure I was comfortable, but that didn’t happen. Instead I was just told by Sherri that I couldn’t touch the doctor and that I needed to remain calm or it would affect my results. I was fully awake and felt the whole two-hour procedure. There were multiple times where I cried out that I could feel what was happening and that it was burning but the doctor just kept telling me he was almost done and just kept going. I was even beckoning aloud the name of Jesus to help me endure until the end. Just when I thought it was over and he would stop with my abs, he asked me to turn toward him and he started on my back. I was constantly expressing that it was burning and that I could feel it but there was no compassion from either of the medical professionals in the room. I noticed during the procedure that someone entered the room a couple of times in response to me yelling but I couldn’t see their face. I assume it was one of the nurses because my best friend was waiting in the family waiting room and she stated afterward that she could hear me and went and asked them if I was ok and what was going on. Once the procedure was finished, Dr. Burgdorf just left the room and Sherri helped me get dressed then went to get my friend and daughter and brought them in the room. The first thing Tashia (my friend) said to me was, “Are you ok?”, and my response as they were walking me out was, “I have had two natural childbirths, but this was the worst pain I have ever had in my life”. Sherri, Lauren and Dr. Burgdorf were close enough to hear me and none of them said a word. Sherri just put me in a wheelchair and rolled me to the corner to meet my ride.
I have never felt so dehumanized, helpless and disrespected in all my 48 years of life. I had the procedure done on Oct 5, 2019 and every day since then I have been having nightmares. I re-live the procedure every time my mind is idle. I can’t say that I’m happy or disappointed in my results because it has only been 6 days. I do have a lot of swelling and I’m not sure if any damage was done due to the ramming of the instrument inside my stomach, at this point. I went a couple of days before I told anybody about my experience, one because the narcotics had kicked in or my relief from the trauma had ended by the time I got in the car and I was sedated for the first couple of days and because I was ashamed. I was ashamed of being judged by the decision I made to go there in the first place. The experience I went through was traumatizing. I don’t want this to happen to anyone else, if I can help it.

Follow-up Appointment:

October 15, 2019, the day for my one-week follow-up appointment. I arrived at 1:00pm to Sono Bello in Brentwood TN. Today my nurse was Chelsey . I have not seen her before. She was very nice and informative about my recovery process and upcoming expectations. At the end of our session, she asked if I had any more questions. I responded that I didn’t have any more questions, but I did have a concern. She was open to hearing what I had to say. I expressed the experience I had on the day of the procedure in full detail. I even became emotional. She was apologetic and stated she would inform her manager of my concerns while I got dressed and have them come and speak with me or give me a follow up call. I responded that would be fine.
I received a knock at the door then Ashley and Lauren entered the room. Ashley stated Chelsey had expressed to them my experience and she wanted to come and speak with e about it. She stated it is important to them that every customer has the best experience possible. I proceeded to tell them about my experience. I even acknowledged to Lauren that I remember seeing her on my way out, so I was aware she was in the office during the time I was yelling but no one came to my aid. I retraced the pre-op meeting where Lauren was present with Dr. Berger when he suggested my procedure should be split into two sessions and how Dr. Burgdorf, on the day of, stated he was going to try to get it all done in one process. I followed that with how that’s why I felt it was inhumane for Dr. Burgdorf to continue and move on to my back knowing I was in so much agony and pain while working on my abs. I made it personal and stated how I never could have continued to feel like I was torturing someone ESPECIALLY when I had the option to stop and reschedule the remaining areas. To that, they both agreed. Then Ashley stated that she knew Dr. Burgdorf and didn’t think he would have intentionally done anything to hurt me. I was so confused by that statement since that is EXACTLY what he did. She went on to explain that the cocktail is not meant to numb but to relax the patient. She stated that the doctor can only administer a certain amount of lidocaine to numb patients. My response was that would be all the more reason for him to divide the procedure. I expressed that if my weight or the amount of areas I was having worked on was a contributing factor to my experience, I should have had that explained to me before the procedure so I could make my own decision and I felt like my right to do so was taken from me and that is a violation of my free will. I suggested they have these hard conversations with people during the consultation so patients know what to expect and can make an intelligent decision. Ashley went on to say that she would make sure to share my experience with the proper contacts so that they can address the situation and provide more training to their staff and doctors. I expressed to them that I was reluctant to call the Patient Advocacy Team directly after the procedure because I realized they were all in the same office so nothing would probably be done to rectify the situation and knowing I had to come to this appointment, I didn’t want to walk into a hostile environment. Ashley again offered an apology and informed that if at the end of my six-month follow-up exam I feel that there is a need to have any of my treated areas enhanced, I could request to have the work done by a different doctor on staff. Just as I thought, no one was documenting the conversation. I was going to just leave it alone after that but my spirit just wouldn’t let me. That is why I’m sharing this complaint. I don’t believe this incident was shared with the corporate office or anyone else in a position to change the behavior. However, I want to make sure my complaint is on file in case I incur injuries going forward with my recovery.

I will also be sharing my experience with the BBB. It haunts me still and bothers me that I paid $10k for mental anguish and torture. Hopefully, I will continue to recover well and my results will be satisfactory.

Signed up for the laser liposuction a year ago. Since then I have had changes in my medical history that has resulted in 2 surgeries. It was upon my physician’s advisement that I do not have this procedure. I then contacted my center in Woburn, MA and told them that I needed to cancel and not re-appoint and wanted a refund. They said I needed to speak with my representative that signed me up. It took a little over a month to reach her. She never returned my calls and every time I called I was told she was seeing a client or on the phone. Finally after reaching her she said she was going to tell her manager to make arrangements for a refund. Still waited to hear. Finally got to speak with the manager and was informed that the refund has been approved and that I will receive my money within the week.(It’s been almost 3 weeks). Said that the check comes from corporate. I called my center yesterday and was told that the manager will not be in until Thursday and that the check comes to the center and that I would have to go to the center to pick up the check for security reasons. I called today and sure enough, the manager was in and was on the phone. I was told that the check comes directly to my home from corporate and that I should receive it next week and whoever told me about going to the center to pick up the check was misinformed. I am getting the run around and told them that if I do not receive the check by Tuesday of next week that I will call the media. To top it all off. The company has had my money for a year and has collected interest and yet they kept the deposit and the fee for the one pre-op visit that I had had prior. That is $775.00 lost. A bit steep. As of 10/29/2019 if I do not receive this check I will resort to the media and post on all other sources my story. Negative publicity goes a long way .

I have visited Cincinnati with Victoria who will lie about a lot of prices until it comes to signing papers then the price goes up!!..an dont put any money down on a payment plan ..its been 4 month after putting 2300 down that I still haven’t recived my money back an Victoria said in April that I would be refunded in 10 day an it now 4 months..still no return!!!..dont recommend a dishonest company!!

I have a contract issue with a branch office which I have tried unsuccessfully to resolve for two years. I would like to forward my letter to someone at corporate before I pursue the issue with the Better Business Bureau. Please tell me to whom I would address this issue.
Thank you

I had a fat transfer facelift this past sept 2018, in Harrison, NY. During my initial consultation, the doctor told me that if the fat transfer face lift didn’t come out right the first time Sonobello will let him do it again, but only once, that they will only allow him to redo it once. on 5/14/19 I went in for a follow up appointment, I told him I am not happy with the results, and he tells me there are no longer doing fat transfer face lifts at that location, and he now changed his story; he now says, he didn’t tell me he would be able to redo it again, unless I pay another $2500. He gave me his business card and told me he can redo the procedure for $2500. I told him that was unacceptable. I will contact Corporate Headquarters and if they do nothing about this; I will take them to Small Claims Court and sue them. Everyone who is not statisfied with their results should do the same and also file a complaint with Consumer Affairs & the Better Business Bureau.

I went in to have blepharoplasty done… upper & lower lid.
They botched the first time the doctor tried to do it again the second time…still botched
My eyes are still droopy!
Dr. kept telling me to tape my eyes…. I have taped for 6 months and they are still drooping down. My eyes are pulling, burning they hurt all the time.
The Dr. hurt me the second time… I was screaming waving my arms…the Dr. had to stop in the middle of surgery and give me to Valium and then started hacking on my face again!
The Dr. did not wait till I was numb.
I was being tortured!!
I cannot live this way!!
Somebody needs to fix my eyes or give me my money back!!! I am beyond angry!!!

They screwed up my blepharoplasty and then they try to revise it and they still messed it up. They tortured me, it hurt so bad!! The Dr. didn’t wait for the medicine to numb my eyes! I was flailing and screaming.
I’m still left with droopy eyes, they burn, they pull, they hurt and they won’t fix them!
They won’t try to find a doctor to fix my eyes!! I can’t spend the rest of my life looking like this it’s a horrible

The “treatments” at Sonobello are not ANYTHING like what they describe. I too was mesmerized by the salesperson and pressured into the purchase.
This entire procedure was a nightmare!!! Painful beyond belief. Then the Portland, OR office did NO FOLLOW UP. They didn’t have any interest in scheduling a 3 month follow up, nor a telephone call, which their DR. ORDERED. Front desk staff more interested in discussing their weekend plans than helping customers. Guarantee is NON-EXISTENT. My next call will be to the BBB and my attorney.

This is exactly how I feel. The sales person kept saying give it time to heal and then after the 6 months of “ healing “ had me waste time and gas money on Ben treatments which did NOTHING. It was all a big runaround. I look no different than I did before my surgery but $3500 for no results at all!

I have been getting a runaround from the Sacramento office for a year and am fed up.

I would like to speak with someone from corporate headquarters. I recently was seen in one of your PA locations. I do not wish to publicly shame you. I wish to talk with someone about my experience.

I am very disappointed in the
Venus treatment for all the money I spent. It didn’t do anything. I spent a lot of money hoping to see a change No change at all. My husband keeps saying he does not see anything. I worked hard and long for $3,000. I sure wish I had never heard about Sono Bello. I asked for half the money back when I seen it wasn’t working with half the treatments, but they told me to go ahead and finish and I would see a change. Did not. I hope they will take this into consideration and refund my money, or at least half of it. Paula Snyder

I went to Sona Bello in Woodbridge Oct 18, 2018. The sales person had me mesmerized, she was telling me I’m going to look great and fit in a size 12 after the procedure. I wanted my top front and stomach worked on, along with my upper arms made smaller.

When I went to the doctor appt she set up, the doctor informed me he did not believe I would reach the goal the sales person discussed with me. He also stated there was no way he could do the arms , chest and stomach all in one day. He also said he would need to make a super large cut for what the sale person suggested and that my belly button wouldn’t look right after the surgery. He also so said, due to the condition of my skin on my arms, cuts would have to be made to remove skin. The sales person assured me he could “do the surgery in one day , and you’ll look great!”

When I told her what he said, she wouldn’t take no for an answer, I told her that there was nothing left to do since the doctor did not recommend the procedure. And when I told her about the cuts on the arms, she said Sona bello does not do that. So then Sona Bello can’t do my arms. You can’t expect me to do this procedure and have lots of hanging ugly skin.

She insisted to give her a day to have a second opinion from a different doctor, but she expects him to give this opinion without seeing me. This is no appropriate, and I got no call today. The doctor needs to see and feel my skin to know how it will respond to the surgery.

Truthfully I don’t feel comfortable with her forcing a second opinion on me. I offered to do different things that will cost as much, but not make me ugly,and she didn’t want to hear it. I had nightmares last night about how ugly the outcome will be.