Where is Sonny’s BBQ Corporate office Headquarters

We made an online pick up order at the north 98 location on Sunday, December 4th. Two orders of loaded tots, one with pulled chicken and one with pulled pork and a large sweet tea. We set the time for pickup 45 mins after our order. When we got there, my husband went in to pick it up, nothing was ready and we had to wait for more than half an hour. My husband had to remind the cranky server of the sweet tea. Once we got home, we discovered that all we received was two orders of tots, naked. A small bowl of pulled pork and a small bowl of pulled chicken. THIS clearly was missing a few things. This is the second or third time at this location and always with online or pick up orders. The location on South Florida Ave is outstanding but we were closer to North 98. Never again. So disappointed because I love Sonny’s.

Today is my birthday

I did not get my free big deal coupon I’m on q crew

This is for whom it may concern. I used to have my business meeting there and I had my family reunion there at your Atlantic bulvd store. Until you fired a woman her name is Christyana Marie moura.. one thing it was personal she was a hard worker. Not to say she is a single mom of 3 kids. She made my family and business associates feel like family when she was there. We no longer go at Any sonny’s bbq. We meet up at a other BBQ places. Thank you for your time.

Been going to the Mulberry, Fl. Sonny’s for months. Usually twice a week. Filled out your Sonny’s survey found on the bottom of our receipt for the first time. Went to use our $5 off $25 code and the female manager Kris would not allow us to do so. She berated us in the middle of the dinning room claiming that because we order the all you can eat we can’t get the extra deal of $5 off. We are great customers and a number of the servers there look forward to serving us. Our bill usually totals $46 and we leave a $12 tip and that’s usually twice a week. But because of the embarrassing situation management (Kris) put us through we will no longer be dinning at your Mulberry, Fl. Sonny’s. It’s a shame for Sonny’s to lose out on a guaranteed $100.00 a week over a $5 discount . Makes perfect sense to me. Right ?!?!?!?!

Today was the worst experience at the Lane’s Ave location. There is no consistency at this location. I don’t know if it’s Managment or what but the ribs are never the same, garlic bread and fries are always cold and we have to send it back all the time. We spend our hard earned money here and it’s like. We go to this location at least 2 or 3 weeks. They don’t have onion rings anymore.

This is what we sent in today on the Sonny’s Feedback web site ….

“We live perfectly between the Sonny’s BBQ on Waldo Road and the NW 39th Ave. locations. Our family have been loyal customers since the very first day Sonny Tillman opened the Waldo Road location. But three months ago, we stopped patronizing the Waldo Road Sonny’s when we were informed they no longer served onion rings. Also informed that all Sonny’s locations nation wide were going to stop serving onion rings ???? We stopped in the 39th Ave. location a week later and was able to order the onion rings, so we have since only ate at this location when eating out in our home town of Gainesville. Last night my wife and I had date night, and stopped in for dinner and learned the onion rings were not available anymore. They were being eliminated from their menu….????? This is a game changer for us. We heard later from a friend who had ate there earlier, a Sonny’s Supervisor is stopping onion rings as a item in the Gainesville area. If onion rings are off your menu, you have lost 90% of our eight member family business.

The Reply from their store Manager….
“Jeff,
My name is Jim and I am the General Manager at Sonny’s BBQ on 39th Ave in Gainesville. I am sorry that the removal of the onion rings is bad new to you and the family. I would love to let you try some of our other sides some time when you are in to see if we can find a good substitute for you to go with your BBQ. If you would like to speak with me or any other manager next time you are here I would be happy to bring you some okra, corn nuggets or tots to try in place of the onion rings. If there is anything else I can do please do not hesitate to let me know.

-Jim”

Our Reply back to their store Manager ….
“Jim – Thank you and we appreciate your swift response.

Our position is still as it was when we filled out the Sonny’s Survey form on-line. We already know how good the other sides, you mentioned in place of the onion rings, are,,….that doesn’t appease the desire for onion rings with our meal(s).

Please contact us, if and when the onion rings ever return.

Best regards,
Jeff ”

We stopped to have a meal on 39th Ave. in Gainesville, fl and were surprised at the poor quality of the food and such bad service. We won’t be back!!

Maybe I’m just getting older but when is it ever OK for a worker to argue with a customer I ordered what I always ordered they did not hear me and then they’re going to blame it on me I’m pretty sure I won’t be going back there for a long time and I’ve been a very loyal customer for a long time you need to do some with your customer service because children don’t know the meaning of the word rude disrespectful and nasty that’s OK I won’t be dealing with them anymore anyway

I hope someone actually reads this. I lived in Central Florida for 31 years and I recently moved to Huntsville Alabama. Please consider building a Sonny’s here especially in Southeast Huntsville. We are in need of some really great moderately priced barbecue. I’ve been a fan for many many years and I miss it! Please consider Huntsville Alabama it is the largest city in Alabama The demographics are perfect for a sonnys. Thank you so much!

I thought I’d stop at Sonny’s at 33505 S Dixie Hwy, Florida City, FL 33034. I have been a regular customer and order online often. The brisket has been flavorful, moist, and worth the price. This time it was dry and tough. They first served the sliced brisket, then the chopped. Both were dry and tasteless. The check was presented. Charged full price. I asked the bartender (Melissa) if an adjustment could be made. I am not in the habit of paying full price for food that I don’t. The owner removed the charge for food. He then told me not to come back, that I was banned. I wasn’t aware the Soup Nazi had moved to Florida. He said if I didn’t like the BBQ, I shouldn’t go there anymore. Well, I do like the BBQ, WHEN IT IS PROPERLY COOKED!!!

I had the absolute worst meal from Sonny’s in Orange City Fl. I don’t mind spending 100.00 on a meal, IF YOU CAN EAT IT. Sorry 😞 I always order baby backs, because they are tender. These were so tough I couldn’t even eat them. I’m very disappointed. I’ve always enjoyed my baby backs. Guess I’ll have to find a new BBQ place.

You need a Sonny’s in Johnson city TN. Lots of money from retirees. Really need to look in to this location.

We just had lunch at Sonny’s on Lanes avenue, Jacksonville Fl. It must have been 50 degrees inside the restaurant. I called the store and the woman who answered stated the heating was not working. I asked the server she said the manager didn’t run the heat. We spend $35.00 and the food was cold,
Last time I’m eating here. I had several people around us complaining. I guess it’s best to keep the manager comfortable rather than customers.

I need my W-2 form from 2019

Walked into the Sonnys’s south Lakeland and was seated. We sat 8 minutes and no one came to the table. One the way out a couple of people were apologetic. I will not go back!

I just returned from your Inverness, FL Sonny’s and I am quite upset with what I have been dealing with concerning an order. I called today and ordered 4 slabs of baby back ribs to be picked up tomorrow afternoon. We have invited friends over and they offered to pick up the ribs tomorrow on their way to our house since it is on their way here. I tried to give my credit card # to pay for it but was told they no longer take credit card numbers over the phone. She said my friends could pay for it and I could reimburse them. This is nonsense! So I got in my car and drove to Inverness in the rain to pay for the ribs. I get to Sonny’s and am told they cannot take my credit card for food that will not be picked up until tomorrow. I spoke to 2 managers and the apparent reason was that they would have to put my paperwork in the “safe” tonight to protect it from someone stealing credit card #’s. If the FIRST employee had explained that they would not take the credit card over the phone was due to the pickup date I would have not made the trip to Inverness to pay for the ribs.
I was told I could buy a Sonny’s gift card today and pay for it with my credit card and then pay for the ribs with the Sonny’s gift card I just bought. By this time I was ready to walk out, The manager then told me I could call tomorrow morning and talk to her assistant and she would take the credit card # over the phone. So this is the plan. This is a horrid way to treat customers when other merchants take credit card #’s for purchases that won’t be sent or delivered for weeks.
Needless to say, I won’t be ordering from Sonny’s anymore. (By the way, a customer was standing next to me and she had come in out of the rain to say she had been waiting 25 minutes in her car in the drive-thru line and never got her order.)

We used to love the Alachua, Fl Sonny’s but the food and service has taken a downward spiral. The sliced pork was dry and burnt around the edges. My Mac and cheese was brown, looked as if it was old. At 345pm there were not many guest in the restaurant but it took longer to get our meal verses times when they are more busier. Won’t be going back to this location.

Sadden how Sonny’s in Brunswick ga keeps running out of ribs and everything else. Couldn’t even get what I wanted from sonny’s so sad. Someone needs to tighten up on that place real fast or they gone loose customers

The location is Sonny’s BBQ Orange City, I ordered online and husband went to pick it up. They can’t find the order even though he gave them the order number. Husband went home very mad. He said he felt like idiot arguing with them where the food is. I called the restaurant right away to ask for the manager, associate said they found the order and asked if my husband can come back and pick up the food. Husband and I refused. I politely asked to just cancel my order. Associate said she can’t do it because they don’t have a manager at the moment but he/she will call me that night. I waited but nobody called from the restaurant. The next day, I called again and was promised the same thing…the manager will call me back but no one called. Today, I checked my credit card and see I got charged for that order.

Sarasota florida sonnys last week honored a veterans discount for take out. Tonight was told by manager vet discounts are not for take out. Not the 1st time I felt management was making ot up as they go. Rather disappointed here

I must say I was SORELY DISAPPOINTED in our last 3 visit. I understand what is going on in the world but the service and the neglect of each meal I got was soooo disappointing…. almost unrecognizable meals…thrown sloppy in the to go containers…burnt meat….bread….one spoonful of slaw…nothing that was representative of Sonny’s. I hope the attitude towards your customers change once inside dining resumes OR you have lost a valuable customer. This make it difficult to support our restaurants when the Managers do not take calls however just leave your name and telephone number is totally unacceptable, i paid almost $30.00 dollars for dinners that looked like it has been left over with a lot of oil. The pull pork. can someone give me a call to poor products been serve here at Sonny BBQ on 641 Mt. Zion Road in Jonesboro, GA 30236 the order id number AACE2JEEAUEL. Melvin Windham 404 398 2568. thanks again

My wife and I LOVE Sonny’s we come 2 twice a month for years and started to come more regularly because of the WONDERFUL waitor you have there David at your location on Hurrican Shoals Road on Duluth HWY in Duluth GA. Of Course with COVID-19 the eliminate dine in services…we we were committed to getting our regulars…but I must say I was SORELY DISAPPOINTED in our last 3 visit. I understand what is going on in the world but the service and the neglect of each meal I got was soooo disappointing…. almost unrecognizable meals…thrown slopply in the to go containers…burnt meat….bread….one spoonful of slaw…nothing that was representative of Sonny’s. I hope the attitidue towards your customers change once inside dining resumes OR you have lost a valuable customer

My wife picked up two dinner from the springhill Florida location. She got me a steak burger which I wanted burnt but was very raw in the middle she got a grill chicken platter and it also wasn’t cooked all the way through I know it was busy and we went through drive through but when we got it home it was inedible this was the second time in a year I love sonnys but when we travel 9 miles to get it and are unable to eat it . It is disgusting I hope they have some over sight since the food is not cheap. There should be some kind of standard but I don’t see it. I will have to go somewhere else till these issues are taken care of. Your mgrs should over see what is going out. Till then I will go a little further and try outback. Please have them fix this or I will never be back. I
Am a meat cutter snd like my burgers burnt and that what I should get not raw. I hope you talk to your people

my husband and I want to let you know we are so happy a Sonny’s BBQ has opened here in Pace, Fl. on Oct. 7th, 2019. We have waited for your new store/restaurant to open. We celebrated our 5 year Anniversary at this new Sonny’s. We have been married 5 years but together 10 years prior. We had a wonderful experience dining at Sonny’s. We were warmly greeted by your host and staff. We let them know it was our 5 year Anniversary and Sonny’s was our first choice of restaurants we decided to dine at. Before we knew it, your managers came to our table to say Happy Anniversary and at the end of our meal they brought out for my husband and I a very enjoyable Peach Cobbler with Ice Cream on top and decorated a serving tray that said Happy Anniversary 15 years. We just want you to know how grateful and how special everyone there made our Anniversary. Our dining experience was wonderful and one we will never forget. We have been eating at Sonny’s BBQ’s all over the state of Florida for years and years. It is our #1 bbq restaurant out of any we have ever dined in. We want to thank you all so much. We just wanted to share our blessed and wonderful Anniversary and experience. Thank you all so much. Just to let you know our server Anthony was a very pleasant and accomodating, professional, server and made our memories special. Keep him working he is a valuable, worthy employee. Thank you again. Sincerely, Russell and Cindy Phillips, Pace, Fl. 32571.