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Where is Smith's Food and Drug Corporate office Headquarters

Smith's Food and Drug Headquarters Address and Contact

Smith's Food and Drug
  • Address: 1550 South Redwood Road, Salt Lake City, UT 84104, United States
  • Phone Number: 1-800-576-4377
  • Fax Number: 801-974-1450
  • Email: Click here
  • Number of Employees:  12000
  • Established: 1911
  • Founder: Lorenzo G. Smith
  • Key People: Mr. Kenny Kimball (President)

Smith's Food and Drug Headquarters Location & Directions

Smith's Food and Drug Headquarters Executive Team

Name

Title

Mr. Matthew G. Tezak

Chief Financial Officer and Senior Vice President

Mr. William Rodney McMullen

Chairman of The Kroger Co and Chief Executive Officer of The Kroger Co

Mr. Michael C. Frei

Senior Vice President, Secretary and General Counsel

Mr. Fred F. Urbanek

Senior Vice President of Facility Engineering

About Smith's Food and Drug, History and Headquarters Information

Smith's Food And Drug was founded in the year 1911. The company has been active for almost 108 years now. The founder of the company was Lorenzo G Smith. The store was replaced with a larger store in the year 1922. The company was also renamed as Smith & Son’s Market in the year 1932. The company's growth ramped up significantly from the year 1946 onward. It changed its name to Smith's Super Markets in 1952. In the year 1989, the company was transformed into a limited public entity and had filed its first IPO as well. In the year 1996, the company had planned to enter the Boise, Idaho, United States, market and had remained unsuccessful due to the numerous delays and the 1999 Kroger Fred Meyer merger as well. During the 1990s, the company had attempted a major expansion into the Southern California, United States, market which was completely unsuccessful and resulted in Smith's accumulating nearly $500 million in debt. The headquarters of the company is based in 1550 South Redwood Road. The name of the place is Salt Lake City, while the name of the state is Utah, United States. The pin code is 84104.

Smith's Food And Drug is an American company that focuses on providing various kinds of products including groceries as well, to its customers in the USA. As of the year 213, the current number of locations the company has its presence is more than 130. The current president of the company is Kenny Kimball. As of the current date, the number of employees working in the company is more than 12,000.

The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of food products and products for daily needs, along with groceries as well, offered by the company’s supermarkets.

Smith's Food and Drug Headquarters Photos

Smith's Food and Drug Resources

  • Sandi peddie says:

    Smith’s in Columbia Falls Montana use to be my go to grocery store. They had a little bit of everything. Now lately it’s so hard to shop in there with all the boxes up and down the aisle. Every aisle there is product in boxes on the floor. The shelves are empty..I’m guessing because it’s all on the floor. I now have to go to the only other grocery store in town and pay more money for my groceries. But at least I can go and get what I need and not get hurt tripping on boxes. We are a small community and there are a lot of us that are now choosing to shop at super one or make the trip to Walmart to shop safely. Shame on smith in Columbia Falls.

  • Cynthia Froats says:

    I would like to speak to someone immediately about the horrendous service I am receiving from your pharmacy at 845 E Lake Mead Pkwy, Henderson, NV. My RX was given to them on Tuesday 6 June. It was for 12 boxes of Estradiol patch .0375 2 X week. Brandy said she did not have 12, but assured me she could order them. I offered at that time to pay and she said no. She would have them Wednesday. I talked to them Wednesday morning. They said it would be ready by 3 pm. I arrived at 4 pm, was told they didn’t receive all of them, but they would get them today, Thursday the 8, I said fine, and asked why I didn’t receive a text?? When I called today, I was told I could only get 3 boxes, because I might sell them! I’m 65 years old, had a hysterectomy when I was 29. I need my patches. I live in MX and cannot get them there. I come to visit my son and every year go to a Dr and get my RX. I HAVE NEVER HAD ANY PROBLEMS GETTING 12BOXES. Or have I ever been treating with so much disrespect. Kat, the pharmacist asked me not to get angry. I asked her how she would feel, she said she’d be mad. But I am not allowed to be upset. Inuit opinion, Brandy and Kat should be severely penalized. I have agreed to pay for all12 boxes and have my done pick the rest up and bring them to me. And I’ve been kept waiting for over 30 minutes. I would truly like to
    Know if all their customers are treated so
    Rudely.

  • Ken D says:

    HARASSMENT! RACIAL PROFILING! JUST DOWNRIGHT NOT OKAY.
    TODAY IN ALB NM AT THE SMITHS STORE ON LOMAS AND SAN PEDRO. THIS IS IN DETAIL IS WHAT IM COMPLAINING ABOUT: I WALK IN, KINDA LOST NEVER BEEN TO THIS SMITH’S BEFORE AND I’M LOOKING FOR THE RESTROOM FIND THE RESTROOM AND YOU NEED A CODE TO UNLOCK IT THE SECURITY GUARD FIRST TIME I MAKE CONTACT WITH HIM I ASKED HIM CAN YOU OPEN THE RESTROOM HE SAYS NO YOU HAVE TO FIND AN EMPLOYEE THAT’S FINE I GO AHEAD AND DO THAT EMPLOYEE UNLOCKS THE BATHROOM I USE THE BATHROOM EVERYTHING’S FINE I WALK OUT OF THE RESTROOM AFTER USING IT AND I CONTINUE TO LOOK FOR MY FRIEND IN THE STORE BEFORE I FIND HER I REALIZE I’M HERE TO GET COUGH MEDICINE FOR MY FRIEND SO I GO FIND THE CAR FILE WITH A COUGH MEDICINE AISLE AND WHILE I’M THERE LOOKING AT THE DIFFERENT COUGH MEDICINES TO MY RIGHT I HEAR THE SECURITY GUARD THAT ARE NOW REALIZES THEY’RE STARING AT ME SAYING TO THE INTERCOM I’M WATCHING THIS GUY SO I LOOK OVER AND I’M THINKING TO MYSELF FOR WHAT REASON IS THIS GUY WATCHING ME SO I DON’T PAY MUCH ATTENTION TO IT I SELECT THE COUGH MEDICINES I WANT AND I PROCEED TO GO FIND MY FRIEND AND MY FRIEND IS ON THE COMPLETELY OTHER SIDE OF THE STORE SO I GO FIND HER AND THEN THEY’RE TALKING TO HER AND THEN I REALIZED SECURITY HAS FOLLOWED ME ALL THE WAY ACROSS THE WHOLE ENTIRE STORE AND IS NOW STARING AT ME IN THIS AISLE SO I DO MY BEST TO JUST LAUGH IT OFF NOT COMPLAIN YOU KNOW WHO CARES THIS GUY IS OBVIOUSLY TOO BORED OR YOU KNOW NEEDS A GIRLFRIEND OR SOMETHING SO MY FRIEND REALIZES THAT THEY DON’T HAVE THE SALE THAT THEY WANTED THERE AT THE SMITH’S STORE SO I’M LIKE LET’S JUST GO TO THE OTHER SMITH’S AND AS I’M WALKING OUT I PUT DOWN THE COUGH MEDICINES CUZ I’M NOT GOING TO BUY THEM ANYMORE AND THE SECURITY GUARD SAYS TO ME ARE YOU GOING TO BUY THOSE WELL OBVIOUSLY NOT I JUST PUT THEM DOWN AND I’M LEAVING OUT OF THE STORE AND HE TELLS ME OH YOU WEREN’T GOING TO BUY THOSE CUZ YOU WERE GOING TO STEAL THOSE AND HAD NO INTENTION OF STEALING ANYTHING AND HE CONTINUES TO TELL ME TO GET A JOB TO ASSUMING THAT I DON’T HAVE A JOB ASSUMING THAT I’M GOING TO STEAL ASSUMING THAT I’M THERE TO LIKE STEAL I GUESS I FELT REALLY HARASSED I FELT REALLY UNCOMFORTABLE I MEAN HE LOST A CUSTOMER TO CUSTOMERS AND EVERYBODY I KNOW TO EVER GO IN THERE TO THAT SMITH AGAIN AND I KNOW QUITE A LOT OF PEOPLE AND BELIEVE ME WHEN I SAY THAT THEY WON’T SHOP THERE AGAIN SO SMITH IS THIS THE TYPE OF REPRESENTATION THAT YOU GUYS WANT MAYBE YOU GUYS SHOULD SCREEN YOUR SECURITY GUARDS A LITTLE BIT BETTER BECAUSE I FELT LIKE I WAS RACIALLY PROFILED I FELT LIKE I WAS HARASSED ALL FOR NO REASON I WASN’T SHADY I WASN’T TRYING TO STEAL YEAH I MEAN I’M NOT DRESSED LIKE A HOMELESS NO OFFENSE IT WAS JUST STRAIGHT HARASSMENT I COULDN’T BELIEVE IT. SO PLEASE TO THE MAN OR WHATEVER YOU CALL YOURSELF SECURITY GUARD RACIST IS WHAT I’M GOING TO CALL YOU GET A GET A LIFE GET A GIRLFRIEND DO SOMETHING WITH YOUR PONYTAIL HAIR AND YOUR ACNE OUT FACE AND STOP HARASSING PEOPLE LET THEM SHOP JUST BECAUSE YOU COULDN’T MAKE IT AS A COP PROBABLY COULDN’T EVEN PASS THE ASSESSMENT TEST IT’S NOT RIGHT TO MAKE YOURSELF FEEL BETTER BY TRYING TO BE A BULLY GET SOME THERAPY AND I’M SORRY YOU GOT BULLIED WHEN YOU WERE PROBABLY IN MIDDLE SCHOOL AND HIGH SCHOOL I’M SORRY THE GIRLS LAUGHED AT YOU BUT BY BEING A SECURITY GUARD AND ABUSING YOUR POWER IS NOT THE WAY TO GO ABOUT IT.

  • Chad says:

    I was employed by the Smiths store in Kaysville Utah I have recently been written up suspended and fired. The written warning came because I called out on a shift due to an injury shoveling snow. The write up states I called our sick it was not the case. Then I was suspended nowhere on the suspension paper did it state the date suspension started or return to work date. I was verbally told it would be my next 3 scheduled shifts. I was suspended on Friday 2 hours into my shift, the next 3 scheduled days were Sat Mon & Tues I returned to work on Wed. 2 hours into my shift on Wed I was fired for not returning to work on Tues which would have been my 3rd scheduled shift. I have been harassed, I was singled out and now I have been wrongly terminated. I can’t get one person at Smiths/Kroger to listen to me or take me serious this is a BIG PROBLEM!!!

  • Linn wall says:

    I hate your fake people in your advertisements can you stop having them

  • Susan says:

    I as a costumer for many years, very disappointed in smiths, my husband and I are both disabled and, can’t afford to pay for meat, mainly anything milk, eggs,dog food, coffee, butter,I walk in to your store and it cost me 80 dollars, with 2 little bags, you try living on ssd, paying bills and food, good luck

  • Susan says:

    You have raised your prices on everything, me on ssd and my husband may as well eat weeds in the back yard, cuz you make it impossible to get meat and sufficient food

  • Edward delli says:

    To whom it may concern, I’m sending this text on behalf of my son BREYDAN STEPHENS. My son has been a exemplary employee with your company for 10 years as of 12/7/2022 I over heard my wife having a conversation with my son about the fact that since we have recently relocated to las vegas from Salt Lake city Utah he has had to begin his time as an employee of yours all over again ! I feel that my son should be allowed to continue his time despite our relocation and not be stripped of his 10 years as a loyal employee that has never missed a day in 10 years !! Instead he should be hailed as a exemplary employee and be given the due respect he deserves and not have to start over !!

  • Karen Delaney says:

    The store on aliante Parkway in Las Vegas needs help. The fields are empty there is no customer service no baggers. I spend alot of money at this store and I will stop at Wal-Mart if I have to bag my own groceries. The manager is a joke the store condition is awful. Someone go there and clean house!

  • Liliana says:

    Here in Taos, NM , I always enjoyed the supermarket and the pharmacy, till about 6 months ago.
    There are a lot of new employees, some are ok, some are horrible. At the deli only one lady, very nice and always smiling is able to slice my mortadella the way I like and I used to get it
    Regarding the pharmacy, all the employees and pharmacists were absolutely fantastic, Thomas was the best. Now they are all gone and I was told Tom was fired.
    The lines are two hours long, so I had to switch pharmacy
    To fire Tom was a big mistake.if all the old employees are not there anymore, I think the problem is in the corporate management, not the employees
    If you choose to fire someone like Tom in the pharmacy means something is terrible wrong with you

  • Sandy says:

    Smith’s in Ogden, UT ripped off a 100% disabled, U.S. Navy Deep Sea Diver, permanent/total, service-connected, Gulf War and charged his Visa for $154.43 without delivering the order. In know, I am his wife and placed the order. There was “an error” with their delivery vendor. The order was cancelled in writing via email and yet his (our) online account states the order was delivered – NOT! I have contacted them twice regarding the reimbursement with no resolution. I have contacted their delivery vendor as the “shopper” who STOPPED SHOPPING received a $33.49 tip. To date – NO RESOLUTION. TIME TO REPORT TO THE CFPB. Thanks for honoring those who served and sacrificed for our Country Smith’s – by ripping them off!

  • Daisy Dominic says:

    So my son got his 1st job with Dayton Nevada smiths , within 3 months of working he got fired for being sick! But never told him he was fired , worked a Sunday , Monday came around and they told him he was fired , never paid him for the day he worked. Liz the manager, gave him attitude. Along with Chris the head boss!
    Smiths is a terrible place to work if your a man.

  • Victoria Brittingham says:

    On 11/02/22 I went through Smith’s pharmacy drive thru (Gillette, Wyoming) to pick up my medication (buprenorphine)…. earlier I had spoke to a pharmacy employee: Melanie (when I called to see if meds were ready for pick up)? She informed me that I would only be getting 1/2 of my prescription (due to shortage), wouldn’t be charged for the 1st half until I picked up the remainder of my meds! Smith’s always runs good rx, single care, or whatever other coupon makes my meds more affordable because I pay everything out of pocket & I have always paid between $45 to under $60 for a full bottle of buprenorphine (60 8mg tabs)! When I arrived through the drive thru to pick up my first 1/2 I was met by an employee named: Kim or Lisa (brunette, hair passed her shoulders, Caucasian, older maybe mid 40’s or 50″s female with glasses) she asked me for my info which I then gave her, told her what medication I was there to pick up… which then (you could tell her whole demeanor changed) she began to be extremely rude, very nasty attitude, said I was misinformed by Melanie about pricing (which was fine with me… I didn’t have a problem paying), she then said my total would be almost $40 for the 1st half… I then informed her that I have never paid over $60 for a full bottle, and that the other employees have always ran the best coupon for me to make it affordable… she kept arguing with me about the price (I finally gave up and just tried handing over my bank card & driver license to pay for the meds) mind you the wind was blowing sooooo hard that day, I went to set my cards down in the drive thru pull out drawer, the wind nearly blew them out of my hand, flew into the drawer, and she repeatedly accused me of throwing them at her even though I repeatedly tried explaining that it wasn’t me throwing them but the wind blowing so hard they literally flew out of my hand! She knew how bad the wind was because she not only kept accusing me of throwing the cards at her, but also said: if you throw them at me, the wind is blowing so hard the cards will end up on the street! No matter how many times I tried to explain that I didn’t throw them at her (she wouldn’t stop arguing with me), was EXTREMELY nasty to me & my husband (who was seated in the passenger! I think a lot of these techs judge us as soon as they see certain medications prescribed to patients and they automatically think: “JUNKIE” (and we are treated as such)! What this woman doesn’t know is that I’m going on 10 years sober, in 2018 I almost relapsed (over a very traumatic event with 1 of my children), instead I reached out for help, I got into a program and have continued (voluntarily) to keep up & invest in my recovery of nearly 10 years! It is people like her who make some of my fellow ex addicts feel like there is no hope, like they are looked at/treated a certain way anyway so why keep trying? It is people like her who treat others so nasty and why the number of overdoses keep piling (in certain situations)! It is people like her who don’t belong in customer service because they let a bad day (whether at work or home) affect their performance at work, take it out on the customers (who aren’t at fault) and make customers like myself not ever want to step into another Smith’s pharmacy again and hand over our hard earn money when we’re receiving this kind of customer service! I will be sure to pass this along to corporate because I’ve seen way too many times incidents like this not get handled, the employee gets to continue to treat customers like garbage even though it’s our money that keep these businesses going & a paycheck in their employees pockets!

  • Nieca Best says:

    I have never been so horribly treated as an employee of any company, as I have at Smiths in Springville Utah. I had discrepancies in my pay from the weeks of Oct 16 – Oct 29th. As soon as I noticed my missing time from the first week I called (very politely) to speak with HR in hopes of getting it resolved. Alyssa is very kind to work with and she advised me to wait till my deposit hit and see if the amount was still incorrect. Well, when it hit my account it was still 15 hours short, however I was unable to get any help whatsoever after this point, though I tried daily to get into contact with someone for assistance. Finally yesterday November 1st I was able to get back in touch with her only to be told that they barely approved those hours while on the phone with Courtney the new store manager whom only seemed interested in placing blame and being extremely condescending on the phone. I accepted this because I just wanted my pay even though they told me I would not receive it till November 9th, 2 weeks after I should’ve been paid. Today the very same issue is now affecting the current check being paid this week. I once again called for resolution (still being polite) Courtney is extremely confrontational and rude, she is demeaning and disrespectful I was only wanting to get my pay worked out and instead she made the whole issue much bigger than it ever was. Had she just agreed to work it out and help me figure it out the whole thing would’ve been handled better. Instead she wanted to argue with me and consistently blame me for using the missing punch sheet which I was never told I was not supposed to be using for punches. I can take accountability if it’s a situation where I did not write my times, however I’m only asking that they help me to sort it out. This store needs so much help, they have very poor communication, an astoundingly high turn over rate, and management with zero respect for employees. I have contacted the labor commission in hopes that they can help make sure I get my missing pay, as now I am not confident in her abilities to help me.

  • Kim Garthwaite says:

    I was contacted in store, Las Vegas, So Highlands, be a Smiths rep who was touting the “bonus” program for their rewards card. The 55cent incentive for gasoline was encouraging so I started giving her information. She sent a confirmation to my cellphone and then wanted me to enter my social security number!!!!!!!! NO. No one gets that except IRS and social security. I terminated the contact at that point. Then i looked at the email she had sent me……..IT WAS A CONFIRMATION EMAIL FOR A CREDIT CARD!!!!!!!!!.At no time during our contact was the term credit card used. So now the tactic is to hoodwink older customers into getting a credit card??????? That tactic is absolute bullshit!!!! This ex Smith’s customer is now a loyal Albertson’s customer if that is the way you do business,

  • Dennis says:

    I live in ft Mohave az, ive reported to your store that one of your shopping cart has been abandoned next to my house for weeks, and nobody has come to pick it up,this cart makes my neighborhood look trashy, I am a loyal customer but my patience is running low, please alleviate this problem for me, this cart is located east of calle agrada Dr on paso sur rd

  • Roberto says:

    Smiths offers you two alternatives when checking out: 1) Let some knucklehead behind the register throw a cantaloupe on top of your tomatoes, or 2) go thru self check out on tempermental machines that lock you out and shut down at least twice requiring a disappearing attendant to reset the machine while your frozen and refrigerated foods are thawing or spoiling. Smiths is a sorry fucking operation! Walmart’s machines operate without any hassle.

  • John says:

    I went to Smiths in Jackson hole Wyoming I shop there regularly. I’m the kind of person who never complains about anything but what I saw was very disappointing two of the employees of the meat department were smoking In the fridge where you keep the meat. not just smoking was one of those new cigarettes that you put cannabis. is not right they handle hour food we buy and I know this kind of cigarettes whit cannabis that’s the reason why I know what it was I thought smiths was very strict about drugs I thought it wrong they have drug users even in front of customers I tried to get close just to see name tag or something I was to the caucasian girl and a guy Sara was her name and the other one don’t have a tag they were just laugh so hard obviously they were hit in drugs

  • Larry Marron says:

    Just came from Smith’s in Edgewood, NM. Bought a $10 package of shrimp. Got home and found a live fly inside the sealed package. I’m disabled so I struggled to go back and was made to stand in line for 30 minutes. Store manager wouldn’t even apologize.

  • Jart says:

    I know worker that’s being mistreated by her boss and her boss name is Robin, she doesn’t know how to do her own job right and she is always going g on vacations.

  • bite me says:

    why is the pharmacy not staffed properly? Does the CEO really need to make more money by cutting the staff??

  • R. Duane Sides says:

    Why do you allow regular dogs in your store? I shop at Smith’s on Durango and Sahara on last Sunday and there were 2 in the store, the manager was very indifferent about them. This is a safety and health issue.

  • Leslie morales says:

    Never work here they are racist and don’t care about their people or the store

  • Lee Cooper says:

    Love you neighbor. In the news: Smiths, giving bonuses and incentives for filling as many prescriptions as possible. Oxycodone, Hydrocodone, and Benzocaine. Please change this policy immediately. I am sober myself now. Love you Smiths. People first. You guys are awesome. Thank you Jesus for today.

  • vickie montante says:

    i havent shopped at smiths for a while because of an employee comment. my husband talked me into shopping at 2255e.centennial parkway. the cashier was gloria.we were there about 12 noon,absolutely everyone i talked to was extremely nice and helpful,even the guy who bagged our groceries! i think i just found my forever store. congratulations on your store and wonderful employees. v.montante

  • Susan Martinez says:

    You just lost a customer for your pharmacy. I have been trying for several weeks now to get my husband’s heart medications and the pharmacist is not calling to have his prescriptions transferred

  • Eddie Miller says:

    I just went to the Smith’s gas station in Carson City, Nevada. I had over an 1/8th of a tank when I got there! My car only has a14.5 gallon tank! I stopped the pump at 15.5 gallons and it was still pumping. Something is very wrong with this! I called the store and they politely said they would let corporate know! Absolutely inexcusable!

    • Jane says:

      Carson City smiths is an awful store. I highly recommend never going back to that store.
      The gas attendants don’t know what they are going. The clerks thanks breaks whenever they feel like it. And the pharmacy techs refuse people based upon availability.
      That store based upon connivence.

  • Jake says:

    They with hold my money. they don’t pay me for all my hours and shorten my checks. Should sue.

  • Jan says:

    Smith’s in kingman az. Your in need of a new manager. The Male manager there, hates his job and I noticed a female manager who is very nasty with the customers. The sevice department has one employee on the 3rd of each month , that’s when every body in town gets there s.s. check. One employee at the service desk, and 20 people on line waiting. The store is dirty, the deli is disgusting, looks like the food has been sitting out for days. Most of the employee’s act like they dont want to be their. They dont like there jobs. Management is very bad.

  • Lisa Cleveland says:

    I was just harassed and intimidated by an Employee named Diana at the store at West Sahara and Durango said n Las Vegas. I will be calling the corporate office and I hop SHES fired. I’ve been a shopper with Kroger for almost 20 years. She publicly embarrassed me and took photos of me unbeknownst to me. The manager on duty was very kind and helped me. The District Managers name is Rod; I guess he’s on vacation. She was yelling at me and snatching my items and arguing with me till I told her I don’t want her assisting me and asked for the manager. The manager did nothing and watched the whole thing. I want her to loose her job. I am A Writer in Las Vegas. I will make sure everyone doesn’t come to this store ever again. In times when prices are inflating; Kroger should be happy to have a longer customer like me.

  • Richard says:

    May 31,2022
    Today I received a phone call that my prescription was ready to be picked up. I travel for work weekly with only a day sometimes hours at home. I figured that today I could swing through the pharmacy on my way to the airport. Time was tight. My bad. I walk into the store and to my surprise the pharmacy was gated up. I was able to get someones attention and explained my situation. This guy wanted to hear none of it. Said we are closed from noon to 130 for lunch. Im thinking, What sort of pharmacy is closed during the day? Have these people heard of staggering lunches? Anyway, I asked if they would make an exception and give me my script. Which was ready and hanging right next to him. He refused. He got nasty and said again. We are on lunch. You can have this transferred to the state you are going to. This younger boy, and I say boy because he has zero common sense and extemely rude. He has no idea of anything about me, what prescription Im picking up and is making assumptions about my life and time to get this. I was infuriated! Whoever this young boy is needs reprimanded. Whoever manages this Pharmacy in West Kaysville has dropped the ball. Stagger your lunches. No need to close down for 1.5 hours. Who does that? I know many others that do not. And the worst part was he laughed as he walked away as it wasnt his problem. Way to go Smiths. Close in the middle of the day. Unbelievable.

  • Camille Cordasco says:

    On April 21,2022 I went food shopping at 9851 W.Charleston in Las Vegas. I usually add every item I place in my basket not to go over my budget. I added $ 305. when i was done. I went to the register to check out & the manager herself was the cashier ( Gwen) after all the groceries were registered I went to place my debit card into the machine barely, & she said wait! you already paid! I told her , what? how could that be? she said, you already paid, it’s paid for. So, I took all my groceries confused as I was & left. I knew something wasn’t right because I really didn’t put my debit card all the way through. When I came home, I looked at my receipt & the last four digits of my card didn’t match the one on the receipt. I was so puzzled but I went back to the store & told her something is wrong here. Long & behold, she said , ” I am so glad you came back because a couple just phoned them & said they had $ 391.00 charge on their card when they only spent $ 41.00! I have no idea how such a mistake could take place but I paid my share & they came in too & got their card straightened out. The manager that day, Gwen added his groceries & mine together ON HIS CARD! Now I doubt if I will go back there at all. Everyone, make sure you go over your receipts at all times, Don’t throw them away. Always remember, Honesty is the best policy. Most likely no one out here would have gone back to the store & reported it but I would want someone to do the same for me. For some reason, most cashiers screw up a lot! If you ask me, I should have gotten all my groceries for free for such a terrible mistake & the stress & confusion they made & she should have gotten fired!

  • Bob Pierce says:

    Do you have any plans for a store in Hurricane Utah. We have to go to St George to get groceries from you. There is alot of growth here and wal mart is cleaning up with all the traffic to Zion and local people

  • Deborah Hayward says:

    Why is it every phone number given has the same automated message with numbers then transferred to the Philippines or Caribbean? I can never be transferred to the US side. The Philippines or Caribbean only has information that is a written script and can only repeat what is on that script. Pleases call back. Deborah Hayward 775-224-4909.

  • Debbie says:

    If I am hired part time and be schedules me 35 to 40 hours consistently, is that considered full time.

  • Andrea says:

    8100 wyoming blvd Abq NM WAS my store i often shopped with. Until my husband and i shopped tonight 01/30/21
    with our daughter . We were told we could NOT Go to a certain register we chose to go to during our check out. The lines were pretty drastic at the registers with only 2 cashiers so we went to self checkout.We did not want to go to a corner checkout in between others checking out as it did not give us the room needed to check out our larger transaction. There were plenty of self check out registers open. We went to the first check out closest to us and were told we were not allowed to check out there. We recieved bad attitude and hostile frustration from the two ladies handling this area. One even got so rude she tried provoking an argument and making threats. When I told her she needs a better attitude with her job she got violent. I was threatened, verbally harrassed when i was trying to check out my items. I was then made to leave all my items and LITERALLY mocked ,cursed,and forced out of the store by another very vulgar and hostile elder white haired heavy set woman.This particular store is truly trashy with NO RESPECT ,and very trashy and uneducated associates on customer service. Threatening customers,treating customers so poorly is a shame. The associates at this store do NOT carry themselves as employees representing a UNION company but more so a ghetto trashy establishment. Do better Smiths. Especially in front of children, shame on you

  • Adam says:

    My name is adam and im a instacart shopper in kingman Arizona. Tonight I took order at local smiths and was approached by manager hw has mistaken me for someone else who they apparently had issue with laat week said there was incident when there was not any issue. I have shopped this store bout 10 times since last week and he just now tells me i can do my shopping elsewhere

    • Jan says:

      Management at Smith’s in kingman az is very bad. The new safeway , they care about there customers

  • Kim Cleland says:

    My husband and I had a bad experience at the Smith’s store on Wyoming and Paseo Del Norte in Albuquerque New Mexico. We used the self check out but we couldn’t leave because two smiths employees were standing in the way visiting and we could not get past them. I asked them to move and they got very rude and snotty towards me. I then called the store to complain to the manager and he transferred me to the fax line which almost made me go deaf. Of course after reading some of these reviews it appears Smiths doesn’t care how they treat customers so I guess I will no longer shop at Smith’s

  • Mandy Tredway says:

    Hello I am writing as a concern customer. On December 30th, 2021 at approximately 1:00pm I visited the Smiths store on 2255 Las Vegas Blvd. to return some beef I bought the day before that was green well I had forgotten to grab my mask so I covered my mouth and nose with my jacket just to ask where I needed to go to return the meat when I come back in and the security lady was very rude and told me I needed a mask I replied that I know I forgot it and just let me know where to go when I come back in the store, then another worker just started saying you need a mask as these ladies were talking to other customers with their masks on their chins. I left got my mask and came back in to customer service and then she then perceeds to tell me that the customer service person was on lunch so I asked for a manager after standing and waiting which seemed like forever someone came to help me, she was very nice and helpful (Amber) was her name. So she help me exchange the meat and tells another girl to take it to the meat department and let them know it was green so then the girl replies “another one?” That tells me they arep selling bad meat.. I have also wanted to complain about not even one time I have been to that store was there any shopping carts and I only live a couple blocks away so obviously that is where I shop. Several times I have had to go hunt down carts for the elderly. I figured I would now let someone be aware after the experience I had today. I would appreciate if someone lets me know they are aware of my complaints and something will be done so I don’t have to push this farther. Thank you for your time.

  • A.f says:

    Also one employee told me they almost committed sucide and said she had two people laughing at her…. People need to respect others!!!!

  • A.f says:

    I work at one of your stores. Thought it was mandatory for all of us to wear a mask? Have of the employees wear their mask below chin and some not at all. I’ve heard that the store I’m in has from what I’ve heard over 1/2 dozen people effective with Covid.. please explain this!

  • Yvette says:

    I was at the Smith’s store in Alb New Mexico at store on 12/23/21 store #6125.This is located on 4th Street. When I was having trouble with the register so I ask the (Chec)worker to help me when she was really rude and threaten me to lay me out which I took it very it as she was threatening to assult me. I was not aware of this was your policy.. and she did this in front of the Store manager (Rick Archuleta). Which he did not do nothing about it…. I left that store all shaken up and very upset😡.. please do something about this. It is not right your paying people to be rude and physically want to harm your customers.

    Yvette Maestas

  • Debbie says:

    Hello. I am an employee at Smiths Food and Drug. I like my job a lot and I love the store I work at. The only complaint I have is my hourly pay. My co-worker was hired at the same time as myself and same position. She makes 15.00 plus an hour while I make 12.00 an hour. We both are cashiers. I talked to my HR dept which is only one person and my front end manager. They told me that Corporate decides the hourly wage for all employees. I can’t find that to be true. I want the same hourly pay as my co-worker. I’m not happy about the pay I’m receiving. Thank you
    I work at store #364. Thank you for your time.

    • Debbie says:

      Is someone going to contact me about the above comment. Our HR person was suppose to talk to someone about my pay but she quit. I have no idea who to go to and the front end managers won’t do anything about it. Where do I go for some information about my pay. This is important to me and if need be I’ll go higher up if I don’t get any answers. What do I do about being harassed about my rings and waiting on customers. I feel Smiths only cares about Smiths and not customer service. I will look for another job because 12.50 isn’t worth my time. I have open availability and extremely nice to my customers. I have not one complaint about me except from my bosses. Also I would like to say whenever I go on my break they look through my garbage can and some coworker took my smiths book with all produce codes, how to refund a customer etc. I don’t deserve this. My bosses have courtesy clerks watching me. How do I know this? The clerks ask me to many questions about me personally and who do I like and dislike. Some bagger made a comment about what I had in my baggie. She said I had drugs in there. No it was Aspirin and I asked her if she wanted some. I’m tired of this and will go higher up if you don’t do anything about this mess. I’m not quitting because I like my job a lot. I just want my bosses to tell me what’s going on. Why are they doing this to me? I was in tears the other day when I found my garbage can and my book were taken I came back from my break and when I acknowledged the two bosses who were there they just laughed at me. I don’t appreciate it and especially in front of customers. I take my job seriously. I deserve higher pay. Thank you for reading this long message. Thank you for your time. I’m not a guest. I am an employee. I work at the Smiths on Southern Islands as a checker. The store number is 364. Thank you again.

      • Debbie says:

        How come I can’t get a response from you people. I’m going to call corporate because I never was introduced to our store manager so I don’t want to go to him. Thanks. Please give me phone number to call about this. It’s very important to me. I love my job. You could ask anyone in the store how good I am with the customers and I try to get my IPM’s up. I’m at 22. I know that’s not good so I will try harder. Thank you. I appreciate you reading my reply.

  • Pat Vigan says:

    Love your stores…however your advertisement for fresh fruits ie: bananas was not thought out very well…just wrong to look at!!! Editing definitely did not pick up on it. Just a thought to pass on to you.. The dancing bananas pointing their stems is just wrong..funny but wrong…just my thought for a classy store.

  • Bree Morrow says:

    An employee of smith’s for 10 + years Mike Machua protected a 16 year old bagger a few days ago from a horrible customer that was verbally abusing this child. This HORRIBLE customer was trying to intimidate a CHILD and was saying horrible things! Mike the long time cashier who is cross-trained in every department at Smith’s is being forced to a transfer to a different Smith’s location because he defended this child / bagger. If this person actually had touched or physically hurt this child and then Mike stepped in, then he would be a hero so what’s the difference if he stepped in before there was any physical altercation???? I’ve been going to the Smith’s for 30 years and same with family and my neighbor’s, a bunch of them have been going to this smith’s for a very long time and knows Mike. He had always been very very nice smith’s employee and does not deserve to be forced to transfer to a different location alot further from his home!! Him and his wife moved up to this Bengal Blvd location and now have a 3 year old adorable smiling daughter. They moved to cottonwood heights for both of their jobs at smith’s. He used to work at another smiths location and they both moved up here for this job. He can’t be transferred because they share one car his wife works in the pharmacy at the same smith’s location. For many years he has been faithful to his job and works is freaking butt off!! He would never ever threaten a customer! He protected an employee of yours that is a minor, you guys should feel horrible about what you’re doing!!!! I work right next door to this location and I will make sure I tell everybody what you were doing to Mike!! I am not the last person that’s going to be contacting you guys for what bull crap you are pulling. You need to give him his job back without making him transfer stores. His wife works at the same store and it’s already hard enough to have a 3 year old daughter with both parents working at the same store. He is an amazing person and you should trust an employee that’s has served you many years and not some piece of crap customer who was the only person in the wrong!! I’ve worked in this industry and you should know better than anyone that the customer isn’t always right!! It is seriously an outrage what you guys are doing to him!! He can’t afford to be transferred to a different location that’s far away from his home! I hope you guys do better and make sure that he can stay at this location!! If you don’t it makes you no better than the piece of freaking crap that was terrorizing a minor!! Get your crap together!!!!!!!! Recognize that Mike did not deserve this, the piece of crap that was intimidating the minor deserves to be not allowed in that location! Do something right and don’t punish someone that was protecting someone else! I would definitely do the same thing in that position, you guys are the ones that are doing bad if he can’t stay at the same location! Try to sleep at night if you don’t do the right thing, I bet you’ll feel like crap! If it was your son getting bullied by a customer I bet you would do the same thing and be extremely freaking pissed off. YOU NEED TO DO THE RIGHT THING OR ELSE YOU’RE NO BETTER THAN THE HORRIBLE CUSTOMER.!!

  • Bree Morrow says:

    An employee of smith’s for 10 + years Mike Machua protected a 16 year old bagger a few days ago from a horrible customer that was verbally abusing this child. This HORRIBLE customer was trying to intimidate a CHILD and was saying horrible things! Mike the long time cashier who is cross-trained in every department at Smith’s is being forced to a transfer to a different Smith’s location because he defended this child / bagger. If this person actually had touched or physically hurt this child then Mike stepped in, then he would be a hero so what’s the difference if he stepped in before there was any physical altercation???? I’ve been going to the Smith’s for 30 tears and same with family my neighbor’s a bunch of them have been going to this smith’s for a very long time and knows Mike. He had always been very very nice smith’s employee and does not deserve to be forced to transfer to a different location alot further from his home!! Him and his wife and his three-year-old daughter moved up here to work at this is Smith specifically and cannot be transferred because they share one car his wife works in the Pharmacy at that same location. For many years he has been faithful to his job and works is freaking ass off!! He would never ever threaten a customer! He protected an employee of yours that is a minor you guys should feel horrible about what you’re doing!!!! I work right next door to this mess and I will make sure I tell everybody what you were doing to Mike!! I am not the last person that’s going to be contacting you guys for what bill crap you are pulling. You need to give him his job back without making him transfer stores. His wife works at the same store and it’s already hard enough to have a 3 year old daughter with both parents working at the same store. He is an amazing person and you should trust an employee that’s has served you many years and not some piece of shit customer who was the only person in the wrong!! I’ve worked in this industry and you should know better than anyone that the customer isn’t always right!! It is seriously an outrage what you guys are doing to him!! He can’t afford to be transferred to a different location that’s far away from his home! I hope you guys do better and make sure that he can stay at this location!! If you don’t it makes you no better than the piece of freaking shit that was terrorizing a minor!! Get your shit together!!!!!!!! Recognize that Mike did not deserve this, the piece of shit that was intimidating the minor deserves to be not allowed in that location! Do something right and don’t punish someone that was protecting someone else! I would definitely do the same thing in that position, you guys are the ones that are doing bad if he can’t stay at the same location! Try to sleep at night if you do not do the right thing, I bet you’ll feel like shit! If it was your son getting bullied by a customer I bet you would do the same thing you did extremely freaking pissed off. YOU NEED TO DO THE RIGHT THING OR ELSE YOU’RE NO BETTER THAN THE HORRIBLE CUSTOMER.!!

  • Bobbie J Shaver says:

    I absolutely hate what you’ve done to the Woodscross Utah store!
    It seems like someone is more interested in making money than the guests… Bring back the counter for the service desk…and move that refrigerated contraption that is in the way…
    Nobody wants to just about walking into it ….
    Customer service is fantastic and to customers who use the counter are very disappointed that our voices are not heard by the ones who make the decision’s

  • Brad Featheran says:

    How can I apply for a job?

  • Betsy Fletcher says:

    The Smiths at 6855 Aliante Parkway Aliante in North Las Vegas, Nevada is dirty and disgusting. There are never any shopping carts. Shoppers have to hunt for one. Trash cans in the store and on the parking lot are only occasionally emptied. The entire neighborhood is talking about it. Shelves in disarray. Posted prices don’t reflect that price when checking out. We are all now going to Albertsons just down the street. What’s going on? That store was the premiere store in the neighborhood. Change in management? Please look into it and bring back the Smith’s we’ve always enjoyed.

  • Linda says:

    I have a concern with safety. I was shopping and noticed a man walk right in, pick up a Monster drink, which was located at the front of an isle, and then put it in his pocket and walked out of the door. I mentioned this to two employees and they said that they could not do anything about it. My concern is the lack of security and feeling safe in your store (Smith’s in Albuquerque on Tramway and Central).

  • Mary says:

    I just TRIED to refill ONE rx THREE times. I say TRIED because the new system asked if I needed to fill another, THREE times I said NO. THREE times of being asked if it was for the same person, I kept tapping the 0 to speak to a tech. Your new phone system for the pharmacy is TERRIBLE!! HORRIBLE!!! PLEAD PLEASE change it back or FIX IT!!

  • Irene Szymanski says:

    Smith’s stores need to hire more workers for registry. Two regiestry open stores always very busy. So I don’t have to go to the store and spend a lot of money and then scan myself and pack my food. I’m not not happy about that it’s ridiculous. Please respond thank you

  • Brenda says:

    I had just wrote comments of .
    Employees at the 4th street Smith’s in albuquerque nm.

    “They are keeping the change return empty. :”
    It would show overages into the hundreds of dollars by the end of a shift.
    All the change is being kept from the self checkouts..

    Several Employees seem to be in on this scam. .

    And now after all this time ,
    more than a year.
    Other customers will show its happened to them ..

    As will the security cameras at each checkout…
    Hundreds of dollars on a daily basis.
    Security cameras show they are doing it.
    So if they don’t show the overages at the end of the day.?

    Where did the money go ?

    Stealing from customers, other employees who aren’t doing this.
    And From the main offices.

    Who’s name,.. is on the door ??

    And selling bad meat. .no excuses…

  • Brenda says:

    Where to begin with the ,Smith’s on 4th street in Albuquerque Nm.
    If the black meat being sold. Or rancid potatoes and produce doesn’t turn your stomach.
    Then the behavior of the employees will do it. When you bring it to their attention.
    It has the feel of a Guadalajara chicken shop …
    At the self checkout stands they keep your change. Dollar bills come out. But not the coins )
    They have been doing this for about a year.
    When you try to get your money returned. It’s a shell game.

    Ari at the front counter seems to have issues with disabled people or white people…maybe just people altogether.
    Never have I been met with any warm personality. .
    It appears she’s busy disrespecting people who buy lottery tickets as if they are useless and a waste of her time.

    I asked about meat recall that happened recently asked 5 employees, including a front desk employee. And Ari. .
    When I asked the other woman her name.
    She said. I didn’t need to know
    All I need to know is she works there ,

    The meat I bought. Was supposed to be on sale. It rang at full price.
    Which the two woman,
    (Ari being one ,) said that if there was a recall it would show on my receipt if I bought anything in the last month.
    ( I said, you mean like how my card registered sale items at full price. )
    Sale had been going on since Wednesday. This was on Sunday August 1 2021
    (5 days into the sale. )
    And this happens often.
    Then you have to hear how its another cashiers fault..
    Since she rang me up, Originally.

    And since the meat being sold is obviously rancid. Highly unlikely they would care about EColi recalls of beef ..

    I stopped a firemen from buying bubbled up chicken.
    Explain to him what to look for .

    An elderly woman. Was walking around with dark green sauages.
    I told her i’ll buy her something else. If she doesn’t buy that.
    ( she told me it was all she could afford ).
    Marking down bad meat that should be pulled and discarded .
    Just to make a buck.
    Not caring about the value of life instead.

    The 4th street has been labeled the sellers market.
    You never know what your going to get.?
    It’s a run down store.
    They are stealing from the employees and head offices. .
    How much money on a daily basis did they divide among them at the end of a shift. ??

    With the amount of change they have been keeping…
    They kept 10.00 dollars in change from me alone in a month .
    A year ago. And have still been doing it.
    The male cashiers at self checkout got flustered and upset when I wanted .94 cents back last month.
    He Told me someone else was now on the one I was using so he couldn’t get it to me..

    I waited 10 minutes for him to get a duplicate receipt..to give me change.

    Ari. Has made comments I don’t seem disabled. And gives an attitude

    ( Before I had a stroke. I worked in hospitality industry.
    Catering manager for Military
    Installation. And Restaurants management for Hotels..

    Don’t underestimate what someone has accomplished in their life and their experiences.
    Just because they don’t seem like much to another)

    This store on 4th has been running a scam. All the way around the board…

    I had call the district offices last year. About the coins not being returned..

    And I shouldn’t feel like my life is being threatened if I reported it.

    And sale items need to be registered into the terminals. For them to ring out right at checkout

  • Gary A Gonzales says:

    While watching a show on Hulu your commercial plays during the breaks between the episodes. You say you have the freshest produce, and pride yourself on that. My opinion is that is not the case in my towns Smiths. Most of the time the lettuce is in very bad shape, as well as most of your other products. We typically spend between 250.00 to 300.00 a week at your store. Thos dosen’t include your pharmacy that we also are customers. I was a small business ower for many years, and have experienced some very unprofessional behavior by management. The employees seem over worked and under paid, and very unhappy some have stated to me. I do know your corporate people visit this store. The employees know when they are coming and prepare for the inspection. I am disappointed with the product at the Lake Havasu store, and i was able to have a comparison with a few other of your establishments. St George was outstanding, and Bullhead city i wasn’t impressed. I don’t expect to hear back from you but i hope i do. Some of the havasu employees do such a good job like susan and sheria.

  • Debra DiCato says:

    We have shopped at your Flamingo/Sandhill store for 15 years and have seen the store deteriorate at an a l arming rate. Only 2 checkers available, more employees talking and joking with each other than serving customers. The previous front store manager would jump in and open a register, but not in the past year. He is now at the dairy section. This store us awlful. I drive about 20 minutes to either Valle Vetde or Green Valley anymore. Th I s store is a very poor representation of your company. I request a response to this concern.

  • Linda Hertz says:

    Your new Commercial sounds like you are saying “Asian Man” instead of “Agent man.”
    It took me a few add’s to get what you were trying to say.
    Especially with all the Asian hats going around , I suggest you pull this ad ASAP! Even my 3 ye old granddaughter asked me about it.
    Whatever market company you use. That ad is a MAJOR fail.
    I suggest you remove that ad immediately.

  • Fred smith says:

    I shopped today 7/13/21 at the Smith’s Grocery store in Casper located on CY Ave at about 7:10 pm.While shopping I purchased several items and paid for them at the register.As I was leaving the store, I noticed a sign by a huge bin of watermelons that said Watermelons $3.99 ea. Being 70 years old, I loaded a watermelon into my cart and reentered the store.I returned to the same cashier that was very busy chatting with three other employees and told her that I would like to purchase the watermelon.
    She scanned the watermelon. It rang up $4.99. I told her the sign said $3.99. The other employee talked a bit among themselves, then told me that there were 2 bins by the door. One that was $4.99 and the other was $3.99. I told them that I did not see the other bin and that I got the watermelon out of the bin going out the door that was marked $3.99. They then accused me of taking the watermelon out of the other bin that was marked $4.99. I can’t believe that I was treated that way over a dollar.
    I have shopped at Smith’s for many years. If this is how you treat your costumers now, I think it is time for me to change my grocery shopping to Albertsons and Ridleys.
    Thank you
    Fred Smith

  • Sean McCoy says:

    So, I have a photo of the current disgusting condition of the bakery freezer in the Dayton,Nevada Smiths.
    I am about to turn it in to the Nevada Health Department.

  • Defending the FREE says:

    A union mgr who laughs and mocks a VETERAN, DOES NOT BELONG EMPLOYED IN THE U.S. PHYLLIS MUST BR YOO SPOILED ENJOYING HER FREEDOM IN GRANTS TO MOUTJ OFF ANOTHER HUMAN BEING. THE NEAREST OUTLET TO MANY CLIENTELE. SHOULD NOT BE ALLOWED TO MONOPOLIZE ANY COMMUNITY NOR HAVE AN EXISTENCE IN THE LAND OF THE FREE.

  • Richard Fleck says:

    I took my receipt and entered your customer survey with the sweepstakes at the end turns out it’s all about covid-19 and being inoculated in their store and I don’t know what to make of it government lackeys government Toadies whatever Smith’s is is not for me and I will no longer shop there again

    • Derek says:

      Richard, goos for you as Smiths is now requiring their employees to wear a mask unless they’re inoculated! Also there was an actual outbreak at the Redwood/90th store during the fiasco and they never mentioned anything about that or informed their customers! So much for “caring about the community” as they espouse on their announcements! This is from an employee that knows the inside info.

  • Wendy says:

    I am a employee at Smith’s in Las Vegas Nevada. I work under very unprofessional management. I received a bad secret shop and got sent to registers. I have worked self-checkout since I started working for Smith’s back 2018. Fellow employees have received bad shops but no one got sent somewhere else or was told that when u do get a good secret shop u can maybe go back. How is this uplifting to anyone? Plus the company now provides these bulletins right by the time clocks showing if u got a thumbs down sticker or thumbs up sticker. The front end management can apparently treat u with disrespect in front of customers and nothing happens with that. My front end manager Ida comes up to us if she has an issue and talks to u in front of customers when she should be pulled aside. I confronted her about it and she told me I’m a mother and r u expecting special treatment? I got up and said forget it, u don’t understand. U go up to the chain of command but no one seems to help. I love my job but it’s hard when u don’t feel appreciated and ur disrespected. I have plenty years of management experience and I know how it all works. Something needs to be done. I work at store 396. Spoke with Bod Day DM district 10. Still waiting on feedback.

    • Karen Podina says:

      Smiths closed my favorite store..a lot of the people at the store at Tropicana and Jones are rude and so is the management. Now they’re “upgrading “ the store at Flamingo and Ft Apache. We are in Las Vegas so being forced to travel in this heat is very difficult only to be treated poorly. And we NO longer receive weekly ads !! I guess they want to lose longtime customers !! Such a shame..”suits” making decisions based only on the bottom line. I predict it will be going down in this area soon !!

    • Irene Szymanski says:

      I agree with you Las Vegas stores don’t have educated managers I did a few complaints and nobody care about that

  • Allie says:

    Why are we still dealing with plastic bags!???😡 only 9% of all plastic gets recycled!! I would like to see a corporate company makes steps to help our earth. 🌎 Either bring in your own reusable bag, or charge for each bag used to encourage people to stop using plastic bags! Our earth is dying and it’s because of humans!!

  • Anonymous employee says:

    Working Clicklist/E-commerce, with the 9-tote trolleys (3 totes high), are we still supposed to pull or can we push? It is much easier to push but my store manager won’t let us. He told me last time he saw me pushing that this will be the last time he tells me. I just want to know is all.

  • Concerned citizen says:

    Businesses need to understand that at the very least they are in violation by not following this part of the laws. I have seen no reasonable Accommodations or accessibility for people with respiratory or anxiety induced disabilities

  • Chris says:

    I just can believe Smith’s, my favorite store, is complying with this tyrannical mandate (MAN date) requiring their HEALTHY customers to wear a mask. When the vaccine comes are Smith’s employees will require customers to show their Vaccine Certificate to be able to buy GROCERIES? Smith’s is committing a criminal act by prohibiting Americans to buy FOOD. If a person is healthy there is no reason for that person to wear a mask!!! My Health is NONE of Smith’s business. Smith’s is a company who sell groceries, and they should not discriminate.

    • Richard Fleck says:

      Here here couldn’t agree more! Between Smith’s And Walmart I don’t know who is the bigger government Lackey. At risk of coming off as a nut, asteroid anyone?

  • James says:

    I ask one of your stores here in Santa Fe if they would stock an item that I have to drive to ABQ to purchase. After much runaround a store employee told my that not all the stores can order everything. I then gave her the empty container and was promised that she would contact me in the next two days. It’s now been a week and nothing. Poor customer service!!

  • Kathy Flick says:

    I live in Cedar City, Utah and just saw and heard the video of the confrontation between the store manager, employees and a customer regarding his choice of mask. This isn’t the first time that this had happened. My friend had something similar happen to her at the same Smith’s store. I guarantee you that I and many of my friends will never shop at a Smith’s store again. Their behavior was unforgivable! They should have been fired!

  • Marie says:

    Your store in White Rock, New Mexico is very lax about using face masks. We have a state mandate that masks are to be worn. The manager at this store was told, and he just laughed and brushed it off. A couple of days ago again customers and staff were not wearing masks. Our son in his 40s mentioned it to a grocery sacker that was sacking our groceries that he did not have a mask, and that he should have one on. This person named Salamon proceeded to tell my son that he should stay home if he was worried about getting Covid. The cashier working with him at the time made no effort to stop that person from spewing awful words to my son. The manager obviously doesn’t care about rules and safety, and I guess he has not warned staff about the law being the law. I want to hear back from you about these rules, and lack of compliance.

  • Don Weston says:

    Although Smith’s says it reserves the hours of 6am-8am for senior shopping to make it safer for those who are more likely to be severely affected by the Corvis-19 virus, there is no security person at the front door to stop younger people from entering or to maintain requirements of people to wear a mask. I have noticed more and more people (half a dozen or more), mostly women, in their 20s and 30s shopping during senior hours on Wednesday.

    Today I saw a young early 30s woman wearing a mask below her chin. I asked her to please wear the mask and pointed out the time was supposed to be reserved for seniors. She said okay and walked away without adjusting her mask. I told a store employee and assume he went to talk with her. A store announcement was made and later I saw the woman with her mask covering her mouth but not her chin.

    I talked with another store employee and asked her if the senior hour was still in effect and explained seeing several younger people each week during senior hour. She said she knew and they ask them to respect the seniors.

    I asked if the seniors hours were still a thing with Smiths and she checked and reported, yes every Monday, Wednesday, and Friday from 6-8 am. but they no longer have a security guard to monitor it.

    So here’s my complaint. Why do you not enforce masks worn and enforce senior hours?

    Not sure anyone will see this, but if you do please call me at 503-810-7472.

    My next step will be to report it to OSHA.

  • Blane C says:

    Your latest commercial (for Smith’s: The man working out in all circumstances, even while driving to Smiths) is WORSE than annoying.

  • Carol Jacobson says:

    I have been a customer for several years and appreciate your stores but my husband and I are disgusted with your recent television ad (I’m too sexy for my shirt…).

  • Ed says:

    I was at the store in Farmington N.M there were district managers there doing a walk through with the store manager and the regional manager the only one that was wearing a mask was the regional manager , what kind of example are you showing your employees when it is mandated and you could be fined for not wearing one .Please take people’s life’s seriously,I have shopped there for 25 years but now I am thinking you don’t care about your customers and I shoul shop elsewhere ,Shame on your company for not taking this seriously

  • jill says:

    I bought a food chopper/dicer on saturday and it dosent work,,,,, i took it back today with a reciept and was told they cannot take anything back due to covid-19,,, I dont care, smiths has my money and i want it back,,, The whole covid-19 is a farce,,, take the damn thing back, give me my money and lets move on. I dont care what their policy is, I want my money for a product that dosent work. Simple,,, simple as that, you have my money, the product dosent work, and i want my money now, not when covid is over.

  • Mrs W. says:

    April 27,2020 10:00Am
    Location Smiths – Stockton Hill Rd Kingman Az. Regarding a courtesy clerk or bagger. Young male black with blonde hair. Bagged my order haphazardly- smashing my bread and produce. Two separate orders- I asked him to keep the orders apart. As he threw the groceries into the cart- I began to rearrange them so not to damage the bread and produce. He continued to do as he wanted. Then said to me”well you can bag your own stuff” I told him I could-and that I would As I worked for Safeway for 30 yrs- he looked at me and said” we’ll get on with your fucking bad self”

    what did you say?.

    I reported him to a front desk clerk and asked for the manager. No response. I then walked over to the clerk at self check out and told her. My anger was escalating. She did offer to locate someone to speak with. I said no but please relay my concern. I left the store.

    When I got in my car- I called the store to speak with Abdul- He could not be located. The bakery clerk took my contact info and said it would get to Abdul.

    It has now been 2 hrs with no contact. I have tried to call the store and your Corp. office. No success.
    I am now returning to the store to speak with the manager Abdul or asst mgr Daniel.

    If there was some other chain to shop at in Kingman- I would. I would have returned the grocery’s for a refund- but shopping for elderly friends due to Covid19.

    I do not normally complain about service clerks- but this boy needs to learn to be courteous. The quality of employees hired for grocery retail has changed. I realize that. But a paycheck is for work performed. Do the job properly.

    As a store director I would have immediately pulled that child off the front end-explained to him what courtesy is- observed his response- and made a decision to terminate or written warning.

    I certainly hope this is not acceptable for you.

    Cheri Williams
    7142701704

  • Kris says:

    Why are your employees not wearing mask? Also why are your carts not disinfected?

  • Danny Williams says:

    I’m hearing impaired and I work in Las Vegas store,is there a email contact to HR at corporate?If there is,have them contact me at dairymn2@aol.com or private text at 702-580-3122

  • Liza Islas says:

    Good Evening
    I writing to you because in light of the C-19 virus your stores are closing at 8pm. I was at the Smiths in Henderson NV. Off of Sunset Ave and Sunset St.
    It was 7:47p customer who was in a medical uniform was refused entry. Everyone is working long hours out here. Your employee should’ve let her in. The employee was standing at the entrance with a few young kids that were not in a Smith uniform.
    I felt really bad for her. She’s maybe a Mom that needed milk or food or diapers maybe even meds for her child or elderly parent. Regardless she should’ve been able to walk in and been told the store will be closing in 13 minutes. Your store hours are posted 7a-8p not 7:47p

  • A Watson says:

    I was told by my Smiths store today that the pick up fee will be free for now. I just did an order online and it charged me the fee. Also I was told seniors could shop MWF from 7-8 but now someone said everyday. Can you tell me what’s correct. I am a disabled senior and have to arrange for a ride.
    Thanks

  • Anthony Hicks says:

    During this pandemic could the stores offer a time slot for the elderly & senior citizens to shop for necessary essentials before the rude general public hoarders clean off the shelves !!!

  • Amy Bullard says:

    Hello my name is Amy Bullard, and I would like to make a complete on of your night manager located in Mesquite NV.
    When my family and I went to the the store to receive a
    Western Union pick-up around eight pm on Sunday
    In November my niece before hand called the store to confirm the hour’s at the customer service desk they
    Have given her the wrong closing information.when
    Finding this out the night
    MGMT had told us they close we tried to explain that
    The woman working customer service gave us the wrong closing time he
    Immediately told us to leave the store with out listing to us my nice had told him
    A comment about teaching there employees better.my self and two others return to Do some shopping when got
    Escorted out by the police and told never to return when we didn’t say anything to the gentleman walking at night I would like something to be done about this this is the only store in the town we could shop for groceries at if someone could please contact me so I can find out what I could do about it I really appreciate it thank you

  • Ralph D. Wedertz says:

    My wife and I have been shopping at Smith’s, 200 Tramway SE in Albuquerque, NM for 15 years. As of late I have had to go to more and more stores that are NOT Smith’s to purchase items that you suddenly (with no coherent explanations) stop selling. Examples: Ore-Ida Frozen Shoestring potatoes (must go to Albertsons), Twinings Irish Breakfast Tea (must go to Wal-Mart). C&W Petite Frozen White Corn (Must go to Wal-Mart). Dreyers Slow Churned half-calorie ice cream (vanilla, chocolate chip). It’s there once in a blue moon, then it’s gone. Empty holes. Libby’s corned beef (again, go to Wal-Mart). Skippy low-fat chunky peanut butter (anywhere except Smith’s). Tony Roma Honey Carolina BBQ sauce, Albertsons or Wal-Mart, Kraft Pimento Cheese Spread (gone forever – need to go to Albertson’s). Large Jumbo Eggs are gone – need to go to Wal-Mart, Albertson’s. An egg? This is getting ridiculous. Your “Large” eggs are NOT large, they are Mediums, and on the small side at that. I used to run a cage plant and a hatchery. The frozen breaded shrimp you stock are now absurdly small, so I have to go to Albertson’s for REAL shrimp. Who’s responsible for this stupid decision? Why pay a premium price for microscopic frozen breaded shrimp?

    They keep moving products around and around like a circus, making shopping harder and longer to accomplish, sloppy stocking of things like cheese (with REALLY) old cheese still in the back (not rotating stock) and the new stuff up front. Not facing displays (especially on top shelves) making things hard to reach like Bon Maman Jam and other products. Constant running out of basics, not ordering enough or some things not ordered at all. Empty shelves due to careless ordering (there are computers for this sort of thing). In short, you just stop selling what used to be there for years.

    Yes, the gas thing is nice, but having to run all over Albuquerque for my food is absurd, but that’s what we’re doing and we’re just not going to do that anymore. It’s easier to just go to Wal-Mart, Sam’s Club (next door) and then home. Their prices are lower and they also sell gas. And they take Visa, another ridiculous situation at Smith’s.

  • vicki l. loomis says:

    I’ve been shopping at the Smith’s on Aliante Parkway in N. Las Vegas, NV. ever since I moved here nearly four years ago. It’s been a very pleasant experience as all your employees are very nice and helpful. A few days ago I purchased two boxes of frozen shrimp. When I got home, I took the package of shrimp out of the boxes and put them in my second refrigerator. Two days later I took them out of the refrigerator to cook them for dinner and found that they were moldy. The refrigerator is working just fine so that wasn’t what caused them to go bad. I was very disappointed about this and would like to have my money back. Obviously the shrimp was old at the store. I will make sure that I check the “best if used by” date next time. Thank you for your time. I paid $8.99 for each of them.
    Vicki L. Loomis
    misvic@cox.net
    702-496-5313

  • Anoymous says:

    Who do i need to talk to about how im being treated at SMITHS IN N.V. NORTH LAS VEGAS YOU GUYS WAS JUST AT THE STORE BUT I COULDNT REALLY EVEN TALK I WAS BUSY PLUS U GUYS WAS THERE FOR A DIFFERENT REASON. IM ALL OUT OF OPTIONS IVE TALKED TO EVERY SINGLE MANAGER WENT RIGHT UP THE LADDER AND ITS ONLY MADE THIBGD VERY MUCH HARDER FOR ME. I LIKE WORKING FOR THE COMPANY TAKE PRIDE INTO COMING TO WORK BUT ITS GETTING CERY HARDER EVERYDAY WITH HOW THEY TREAT EMPLOYEES NOT JUST EMPLOYEES CUSTOMERS AS WELL I DNT KNOW HOW OR WHY THEY TREAT CUSTONERS SO VAD AND THEY ONLY GET A TALKIBG TO NO WRITE UP NOTHING AND EVERYDAY

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