President & CEO
Stewart W. Bainum Jr.
When I called for reservations at the Sleep Inn I called directly to the hotel. I asked for 2 double beds. I was told that there were no longer 2 double beds available. However, there was a room with a King and or 2 queens. I took the 2 queens because I had 4 people staying. When I checked in the room clearly was not 2 queen beds it was 2 double beds. I spoke to the front desk clerk and he said that they don’t even have queen beds there. Well this was what I was told and was charged a higher rate because of having the queen beds. We were there for a baseball tournament and the other family we traveled with also had 2 double beds and their rate was significantly lower. When I made the reservation and asked for the lower rate of the 2 double beds I was told that they were sold out and offered the 2 queens. Why would someone offer this if it wasn’t even available at your hotel? The front desk clerk said he would speak to the manager and get back to me. Well, the manger said there was nothing that could be done. I am disgusted that you can have someone tell you something and then when you get to the hotel its incorrect or different. I travel frequently with my son’s baseball teams and if this is how Sleep Inn operates I will be sure to make it known to other team travelers and share on social media on how your company lies about accommodations and charger’s higher rates for something that you aren’t even getting. Then to top it off it doesn’t look like the AAA discount was applied to my bill. It was given at the time of reserving the room. I was not there at check in because I was in an accident on my way to Buffalo. My husband arrived first so he didn’t know to check verify! I did bring it down to show them my card when I was making a complaint and they told me they didn’t need to see it. I have never had an issue in my travels with this kind of dishonesty. I even called the day prior to confirm my reservation and he confirmed I had 2 queen beds. Seriously, what kind of business are you running there? I am not happy with how this was handled.
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