Where is Shoprite Corporate office Headquarters

Shoprite Headquarters Address and Contact

  • Address: 775 US-1, Edison, NJ 08817, USA

  • Phone Number:
    +1 732-819-0140

  • Fax Number: 732-906-5275

  • Email: N/A

  • Number of Employees: N/A

  • Established: December 5, 1946

  • Founder: Independent Grocers

  • Key People: Brett Wing, Kevin C. Mannix

Shoprite Headquarters Location & Directions

Shoprite Headquarters Executive Team



Brett Wing


Kevin C. Mannix

Owner of ShopRite of Staten Island

Lynn Logg

Head of Culinary Workshop and Corporate Executive Chef

About Shoprite, History and Headquarters Information

Based in Keasbey, New Jersey, United States, ShopRite, formerly known as Wakefern Foods was incorporated in 1946. In 1951, the company was renamed to ShopRite. A few years later in 1958, they applied a strategy by reducing the costs by 10%; which leveled up the number of customers. By 1996, they introduced a new line of products that consisted of deli meats, cheeses and, Black Bear of the Black Forest; which increased their sales. In 1999, ShopRite started offering an online grocery shopping service on its website, under the name ShopRite from Home.

ShopRite Supermarkets operates the chain of supermarkets in the northeastern United States. They have a variety of products like bakery, beverages, canned and packed, cleaning, dairy, floral, frozen, health and beauty, ingredients, meat, and seafood, office, and pet products. They offer services to more than 6 million customers via more than 250 ShopRite locations. It all started with a small cooperative with eight Members, which has grown leaps and bounds and become the largest retailer of food in New Jersey for almost 70 years and is also acknowledged as number one in the entire New York metropolitan area.  

Shoprite Headquarters Photos

  • Irene says:


    I noticed on my receipt the holiday promotion dates. 3/30 for Western Easter and 5/4 for Passover.
    What about Eastern Orthodox Easter 5/5?
    It would be in ShopRites best interest if they are having a ‘holiday’ promotion’ to include everyone.
    Yes, it is unusual that the dates are so far apart, but notice that Passover is the day before Orthodox Easter.

  • bailey says:

    i was just at the college point store and while on register 10. the cashier started to ring my goods up
    while the previous customer did not start packing her stuff. he puts my groceries right behind hers
    while i am on the other side. that register has 2 belts so i went around to pack so i can leave asap.
    is that a part of company policy if i thats why i was so surprised

  • Matthew Maiara says:

    Kevin C. Mannix This in regards to your store on Hylan Blvd.. SINY 10306 Today ( 1/4/2024 ) at your store I encountered an employee I don’t know he’s name but I did speak to one of the General Management’s Team At length. Your employee was verbally improper with myself. As a retired executive Chef of muti million dollar restaurants in Midtown Manhattan with over 100 hourly employees under supervision. This employee will already cost your store the over 45k I spend at your store per year. Your store in Bricktown Staten Island is one of the best stores I been in my life. Your store only 6 miles is like knight and day it’s a brand new store and it stink’s its dirty and some employees are not fit to work with the public. And you still got your good name on the door. I would never would want to be associated with this BAD business. When was the last time you have been at your store ? Matthew Maiara MS CEC chefmatthew.com

  • Michael Stieglitz says:

    I am a Shoprite customer at your White Plains NY store at 13 City Place. I went today to buy a few items including 1 item at the deli counter. As I walked to the counter I saw three men behind the counter with no customers waiting. I approached the counter and after being ignored for a minute or two I spoke up and asked if I could place my order. A worker came over and I asked for 1/4 pound of Boars Head him. He replied “just a minute”. I then waited about another 5 minutes and with no one preparing my order, spoke up again. I got the same reply. After a few more minutes I spoke up a again and after getting the same reply asked where I could find the store manager. I was seen by a young lady who really didn’t help who then found an assistant store manager. We then went back to the deli counter. I explained the situation again and after the manager spoke to the person I had dealt with, was told that he was working on a previous order that someone would be returning for. There was still one other person behind the counter. I don’t know where the third person had gone. I said that if he had told me that, rather than ignoring me at first and then keep telling me “just a minute” I could have done other shopping. I found his attitude to be unprofessional and disrespectful. He seemingly was totally unconcerned about the complaint to the manager and I saw why when the assistant manager kept telling me about the order rather than dealing with the worker ignoring me and then telling me to keep waiting “just a minute”. He didn’t even ask the other worker to take my order. I then walked out of the store.
    Treating customers with respect is at least as important as the products you sell, maybe even more important. If you want to drive customers away, this is the way to do it.
    I hope you will address this complain with your employees.
    Thank you

  • RICHARD SHAW says:

    For a while, we were not able to get the Shop-Rite brand meatballs. They are finally back in stock and we purchased some, but were very disappointed in the taste. It seems that perhaps they found another supplier to make them and the flavor is very different. Not as tasty, just a bland flavor. Did Shop-Rite change suppliers or recipe? Something is amiss.

  • Lois says:

    Why are the photos of the products in their weekly circular so blurry? In this day of modern technology, one would think the pictures would be sharp so customers don’t have to strain their eyes to try to see what they are looking at. SO BLURRY!

  • Heather says:

    Wednesday October 18, 2023.
    Time of incident: 1115 AM approx.
    Location: self checkouts

    To whom it may concern,
    My name is Heather Bates. I reside at 1415 Sedum Square in Belcamp MD. 21017. My phone is (443) 987-5448. I’m within close proximity to the Riverside store owned and operated by the Kleins family.
    I have shopped at this location for over twenty years. I shop for myself and elderly mother. My patronage has always been in good standing, and I have spent literally tens of thousands of dollars at this location.
    All has been fine until recently. There are alot of new associates over the last couple of years. I don’t have a problem with this necessarily, but I do have a problem with excessesive profanity and racial slurs, as in the use of the “F” word and “N” word. I don’t care if it’s used by white or black associates. I find it offensive either way!
    Now let’s move on to today. As I eluded to earlier I customarily make two purchases, one for my mother, and one for myself. I regularly use the self checkouts. After I finished shopping I was walking back to my mother’s house when I received a call from Riverside Shop- Rite customer service asking for me to return to the store. I asked “why”, and was informed that they believed I did not purchase all the items I left the store with. I returned and showed them my receipt and items. I received an apology from the customer service representative, but the store manager just looked at me like a dunce!
    My question is, is this your standard procedure for in dealing with long standing patrons? Is this what I am expected to deal with in the future? I’m angered and disappointed to say the least. If there were another store in the area then I would no longer affiliate myself at a place where I am questioned about stealing. I’m tempted to never return! I have a Walmart, Wegmans, and Giant only a few miles down the road! I probably won’t be treated like a felon at these locations.
    Is this my reward for over twenty years of faithful patronage! I’m very, very disappointed.
    Heather Bates
    P.S. Justin, the Customer Service Rep at Riverside did apologize. However, the store manager, who was present at the time, did NOT

  • Martin/Verga says:

    I shop at the Shoprite on Hempstead Tpke Bethpage, NY at least twice per week. Is it so difficult for the deli person to read what’s on the kiosk and get the order correct? On 9/4/23 I ordered half pound of Boars Head pastrami flavored Turkey breast. When I got home I found that they gave me 1st cut pastrami brisket instead at $18.99/lb…quite a big difference in price too. Not only that , the person cut it with the grain instead of against the grain so it was very tough. I should have just gone back and returned it but I have knee issues and so I did not. People buy at deli counters so that they can get items cut to their liking rather than packaged items. Maybe deli managers need to train their people better. Another issue….Why have a comment section when ordering from the kiosk if they don’t pay attention to how you’d like the item cut. This service is supposed to save you waiting time at the counter. The product should be cut the same way as if I was watching them do it.

  • Carolyn Perl says:

    I have literally been a Shop Rite customer for decades. Understanding that times change, this is a change I will not tolerate. Your new policy of using digital coupons as well as the price club is obnoxious. It is not going unnoticed that your organization has no respect for the time and effort of their customers especially woman. Senior citizens may not how to implement the new coupons which is unfair. I am seriously thinking about crossing Shop Rite off from my patronage.

  • Malinda says:

    This has happened to me several times. I use the shoprite delivery and I have recieved expired food. It takes to much in gas and my time to try and take it back to the store. This time I got turkey burger and it expired in June and this is August. I do not have the money to waste in purchasing bad food. I hope this doesn’t happen to anyone else. This can make you very sick. Egg harbor twp. NJ

    • RICHARD SHAW says:

      I have also noticed that you have to watch when you select an item from the shelves. I shop in Hamilton and the Shop-Rite there used to be owned by the Laurenti’s. Since it became Saker Shop-Rite, I’ve noticed numerious times when expired items were left on the shelf. Never had to worry about that when the Laurenti’s owed it. This even goes back to pre-COVID.

  • Joanne says:

    Corporate phone number for NY stores

  • Joanne says:

    Phone number for Corporate Headquarters for NY stores

  • Amanda pirilo says:

    I was at the college point store and once again i had to wait 35 minutes total to get my order from deli.
    it is to much time to waste for 2 items espsially when employees take there time. i was only there since i was at home goods and got out of there faster. something mush be done. and foprget obout the announcement of that store being the freindliest store in Queens NY. they are more about being rude and

  • Vita says:

    The Shoprite of Belleville the minority (school kids) are being mistreated by the female managers. No one should be mistreated at any point you guys need to do something about this. Color is a big thing makes a big difference what your job title is or how you’re spoken to.

  • Jamie M Ryan says:

    I live in Secaucus NJ. The reason for my message is to ask for your company to please survey my town for a shoprite store. We only have walmart for groceries and need to travel out of town to visit a shoprite.
    Residents are upset about this ongoing issue and our population is growing. A supermarket would be very welcomed and profitable.
    Please consider this location for a new store. Thank you.

  • Rosalyn young says:

    Does ShopRite have a policy where if merchandise is priced the customer gets the item for free

  • Ray says:

    I have complained about this twice before in the last two months. The Shoprite store in Stroudsburg, Pa has 12 self check out registers and today the was a line of 10 people waiting due to the having 6 registers closed. So I get to my register and swipe a pack of sausage and put it right in the bag. I turned to get the next item and go to swipe it and the register has need assistance screen up. It was a bout 15 seconds between the first item and the second. When asked about it before I was told there is 1 attendent they close 6 registers because they can’t keep up. It is due the the register going into need assistance so fast. It was not like this last year and I have had it. I am considering shopping at another store. I will give it one more try and if it happens again bye bye shoprite!!!!!!!!!!!!!!!

  • Helene says:

    I bought 3 bakery items the other day in the Wayne store while I was shopping. I bought mixed ruggalagh which was stale, apple turnovers that were soggy and a bag of bialys that were moldy. I have been a shoprite customer for years and never had a problem. I have pictures of all 3.

  • Jessica says:

    Why is the app not working? It keeps loading. I went to the shop rite in Brookhaven, pa and I didn’t get any coupons because you can only download them. I spend almost $500.00 with no coupons because I could not open the app. Please check it out.

  • Sc says:

    Why don’t all your ShopRite stores have self checkout for more than thirty items? I have been stopped several times at ShopRite wall nj for a small cart with items on top section of cart telling me it’s more than thirty items when it’s not! And even if I had one or two items over the 30 limit what is the big deal when there’s no line for checkout!! I have had this happen several times and I am tired of it. I can shop in other stores! Some of your shoprites have no limit registers which is super!! Stop policing how many items are in a basket and be grateful people shop at your store!!

  • Just a thought says:

    Did it ever occur to you to offer regular bags and not such controversial ones? Not sure why you choose to force customers who have to pay for bags that can’t just possibly say ShopRite without getting involved in social platforms. It’s ridiculous and unnecessary. I wouldn’t want to see Republican or Democrat printed on bags. Keep out of social stuff and stick to groceries.

  • Lori Palmieri says:

    The ShopRite in Lodi New Jersey opens to customers at 7 AM. However, many of the shelves are empty. Employees are stocking the shelves as customers are shopping. If the store opens at 7 AM, they should be ready for customers at 7 AM. We should not have to go back to pick up items that were not available to us at the time we are shopping! Why don’t they have their people come in at 5 AM to stock the shelves? Those of us that go early need to be at work. That’s why some of us go at that time. We should not be inconvenienced because SHOP RITE management is not ready for early shoppers.

  • Amy L Bartczak says:

    Hi. Have you ever thought about placing a store in Dickson County TN? We need a GOOD STORE??? All there is, is a Kroger and a Walmart, not so good. They really need a GREAT place to shop. Please consider. Thank you.
    Amy Bartczak

  • Janice says:

    Hello, I am a customer of the store in Cherry Hill NJ for many years. today 1/29 i went as usual and bought a box of sparking water but i didn’t like the taste. Call the store just to ask. first of all the person who answered the phone didn’t say good morning or anything. I explain the situation and tell her that I’m just calling to see if I can make a change. She was super rude and she told me that is not an excuse to change the product. I just want you to know that I’m not going back to her store, not because they don’t want to change the product, but because of how rude the customer service was. It wasn’t a big problem, it was just a question.

  • Saskeia Mentore says:

    I was a loyal customer at the Gateway Brooklyn ny store but I was harassed by the security on January 28 for the last time. This officer has watched me on several occasions once asking to se my receipt as I exit the store. This past experience was the last straw as I proceeded to the register he walk past me looking into my personal belongings to once again. I will never step foot in another ShopRite because I’m not a thief and for him to do that when I come is very uncomfortable

  • ANNA M STROLLO says:


  • Mancuso says:

    I am a loyal shopper at shoprite. They closed the West Babylon Store, so we moved to shop at the Massapequa store. First there was a hair on one of my bake goods. I tried to look for a manager but I didn’t see anyone just a young lady working in bakery with no uniform and name tag or hair net. Last week another incident occurred where there was more hair in my bake goods. This time I proceed to ask for the manager and she told me she was the manager. No food service should be allowing these kind of health violations to occur. I have alerted members of my community and will continue to alert nearby customers of these simple issues you all seem to be having.

  • Joida says:

    I was just fired with no explanation!!! from manager Kenny(frontend supervisor)at store 109 from staten island Richmond Ave /Forest Ave. I’ve been employed one month with no shorts on my til.. and i go in for my regular shift clock in then he decides to do this. I did nothing wrong.. and i want a answer. This store needs to be looked into.

  • Geisellen Fairthorne says:

    we are faithful customers at ShopRite in Jackson New Jersey for 22 yrs,, our store owner has always been closed on Thanksgiving Day !!!!!!! I am now writing to the home office of ShopRite stores,, it is shameful and disgraceful that the new owner who bought the store in Jackson NJ. is now forcing and making all the workers work on Thanksgiving Day,,, that is a special day to give God thanks and praise to be with your family and thanking and praising God he provided for you and your family throughout the whole year,, and thanking him that he’s provided safety and protection,,, that he has provided all your daily needs ,,,our store owner now wanted to retire he’s worked a long time & he sold the store to enjoy the rest of his life ,, to new owners ,,, ShopRite in Jackson,,, now that there’s a new owner it is shameful and disgusting that this new owner is going to make all workers work on Thanksgiving Day now,,, the last couple of years praise God they care about their employees being home with their familys not trying to make that extra Buck for one day,,, I really do hope that you people in home office in Edison would be convicted about the shameful thing that you are allowing ShopRite stores to do in,,; forcing people to work on a day when they should be home with their families given thanks and praise to God for providing all their needs,, I really mean that is a shameful thing what you people are doing in ShopRite stores you want to really reconsider your bad decision you have . just made this year ,,,,it is shameful ,,,disgraceful,,, that’s a Name you do. not want to start bei ng known by a store
    that is a disgraceful company not caring about the employees & making them work on a day of giving Thanks & Praise to God (( Thanks Giving ))Every your all own God has allowed u to have he is our Creator & maker of all life of the Earth ,,,, every thing…
    read the book of Romans & John in the Bible God loves u very much!!!

    sincerely a dedicated customer who is discussded Geisellen Fairthorne ,,,,,

    ,ps. I will await ur response before I post this shamfull decision. ShopRite Corporation has made this year for Tha KS Giving 😐😔

    • Noneya Bidness says:

      When in God’s name (see above what I did there?) did Thanksgiving become a religious holiday?

  • Bev Whitworth says:

    I went to my local Shoprite Pharmacy, Lanoka Harbor, NJ at 8:15 a.m. this morning to get a flu shot. The correspondence from Shoprite states that no appointment is needed. I was told by the person at the counter that I had to have an appointment. Without an appointment, I would have to wait hours. So, I went to Walmart at 9.a.m.- Waited 20 minutes, which included filling out paperwork. Got my shot and was on my way. While I was at Walmart, I got the groceries that I planned on getting at Shoprite. So, thank you for that.

  • DT says:

    I am trying to get in touch with Brett Wing from Corporate. Every email that is listed does not work, have also emailed Pieter Engelbrecht. I need to discuss an incident that recently took place that I am extremely upset about.I would love to hear from someone in the higher up dept

    • Maria a says:

      Today , i had a bad experience at shoprite morganville jersey and im trying to find someone in that department too . If only someone can find time to listen to customers .. very upset and bothered by it when i left the store

  • Munz Melinda says:

    No longer shopper friendly. Digital coupon station should be upon entering since the are a pain on the ass anyway. You shouldn’t have to walk all over the store to get coupons. Signs misleading. Thank prices are way over priced. No comp shopping being done., belts etc at registers are not being cleaned often!
    Coupons in a newspaper are different than the coupons you get a you walk into the store, and different than the digital. I hate doing so but I will 👩‍⚕️ be going across the bridge and go to pc in Catskill. Or to walmart. Shop rite is a night mare.
    Many elderly and sick can not walk all over the place to get a deal.

  • Jean Fuhr says:

    Need one in Allentown PA
    Grest big shopping center 4793 Tilghman St Allentown perfect spot.

    Massive development in the area perfect spot.

    Come on shop rite join our communities

  • Jane says:

    said She was very rude and unprofessional and she was being disrespectful when i tried to sign up for a shop rite store card it was at the new Shoprite in Poughkeepsie she also made my kids feel uncomfortable and i shop there for a few months and she is always very rude and always talking about other people Business that works there

  • Patricia Intriago says:

    New Jerseyans love and value their beautiful state. We would ask that ShopRite PLEASE STOP USING PLASTIC CLAMSHELLS. Think outside the box: cardboard, mesh, bamboo, paper, wire. Plastic is killing our beaches.

  • Julie Tapper says:

    Does the corporate office ever review Yelp site to see the reviews of Shop Rite in West Chester,PA? The owner should be admonished for running this disgusting store. READ THE REVIEWS

  • Lisa Dee says:

    I am interested in speaking to someone regarding frozen halal meals which I saw on the news. Want to know who I need to speak to, how to go about doing it.

  • John martorana says:

    Ok my daughter works for zalies shop rite in Berlin and is a coustomer shopper she is 18 a senior in highschool and now forced to resign do to the company won’t adjust to her schedule to have off on weekends for 3 months due to firefighting school! Can u believe that becoming a firefighter and they won’t allow her 3 months of weekends of for school shame on zalies Berlin in nj thought you would be better than that!

    • Munz Melinda says:

      Wow, She should be paid her hours while training. Goes to show all shop rite wants is your money.
      I thank your daughter for what she is trying to accomplish!

  • Michelle Tierney says:

    Shopped today 7/27/22. My bill was unusually high, but didn’t think anything of it until I checked my receipt when I got home. Somehow, some way, I was charged for an item that looks to be a mop, at $27.99. This happened in Patchogue NY, Janson’s Shoprite. I didn’t purchase the mop, nor do I want one at that price. I called the store, they said to bring the receipt in and I would be refunded. Got to the store, woman behind courtesy desk said that they take info and will have the security tapes reviewed when the “guy” comes in. He might be in tomorrow or Friday, don’t know when or if either day. Then they will call to let me know if I have purchased the item! I did not purchase it! I want my refund now! This is outrageous! I was told it was policy! I am finished shopping at this store. I will use another store in my area, and it will not be a Shoprite. I may not like or know the other stores, but will get used to them and learn them! I am a customer since this store opened. I have been loyal, understanding when things weren’t stocked, when I was over charged, but this is ridiculous. I was charged for an item I didn’t buy!!!! and not a few dollars, almost $30!!!

    • Munz Melinda says:

      Locally in Hudson NY we have a rash of city dwellers. Due to this our prices have jumped to a ridiculously high amount.
      They have removed many of the store brand items to make way for fancy ass crap!!! I go less and less!!
      Even cold cuts are pumped full of spices to mask flavores

  • bfuoco1641@comcast.net says:

    i love shopping with the home delivery when got a email saying that i would get a 20.00 credit using the code summer20. i placed a order yesterday at the shoprite whitman plaza south philadelphia i put the code in when [ paid for the order and when the order was delivered the receipt had no credit. order number 46362581.bfuoco1641@comcast.net

  • Chloe says:

    ShopRite is a horrible employer. My daughter worked there out of high school. She got fired for not being fast enough. She is slower at learning things but a hard worker & very dependable. At the time the supervisor & some employees were always smoking pot which my daughter didn’t participate in. My daughter getting fired at 18 at her first real job made a big impact on her life. You should be ashamed ShopRite Management that you let this happen. I’m mad that I didn’t file a discrimination suit against them at the time.

  • M.J. Fennell says:

    Your digital coupons don’t work. I have found that the discount is not taken at the end of my order. I.E. yesterday, 7/10/2022, the $2.00 discount on coffee was not taken off my bill. This type of error has happened often. It is my opinion, your site is faulty or you are deliberately trying to fool your customers. Yes! I added this item to my cart from my home computer. Due to these errors, my friend no longer shops at Shoprite. I am about to join her in protest because this type of error is happening too often.

  • Mitchell Curesky III says:

    First, I appreciate Shop Rite and go to my favorite store for many positive reasons but I visited Shop Rite, Dolson Ave Middletown, NY 10940 today and while shopping I wanted a item that I didn’t clip a digital coupon for. The cashier rang up my items and had to get a manager to clip the coupon as I did not have my phone. The line had to be held up because of this. Long story short why does Shop Rite do this? Why isn’t it automatic for every shopper especially the elderly and unfortunate. If it’s on sale! It’s on sale! Period. I have noticed at the customer service counter employees spending time on this for people, mostly elderly. Shop Rite really needs to visit this issue as their employees are spending more time dealing with issues instead of doing something else. Just make the coupons automatically especially for price plus members and seniors. Also, ie.. a item 2 for $5.00 why can’t you just buy one for $2.50? this may sound petty but if you questionnaire your customers you’ll see we matter. Lastly the rest room doors next to customer service counter really need to be addressed. I’m shocked to say the least that Shop Rite Management let this get to a disgusting point.

  • Dolores says:

    What is wrong with ShopRite servers, can’t access S/R App while in the store. And why does S/R constantly change the application. I have tried several times to log on I use the my same email address and your app states incorrect email address are you kidding me. You should take some tips from ACME never a problem, if you have the S/R Plus Card why do you have to download digitally coupons does not make sense. I can be reached at 609-633-7702 to further discuss. It’s my weekend and here I am on line trying to resolve another S/R problem. Dolores C

  • Debbie says:

    You should be ashamed of your prices, you NEVER put SR frozen vegetables on sale anymore, greed!!! And your bowl and basket cheap product suck in flavor and quality!!!! I’ve shopped in Fishkill for over 40 years but no more. Hannaford supermarket here I come!!! VERY DISAPPOINTED EX CUSTOMER

  • Marie Toner says:

    How to inquire about shop rite donating a gift card to a Philadelphia school raffle ?

  • Marie Wilke says:

    I have been a Shoprite customer for years. Whenever I moved I found a Shoprite store in which to shop. I am 78 years old now and have chosen to have my groceries delivered. I shop at the Niscayuna store. For two years I have not had a problem but recently, the past two deliveries to be exact, the groceries were delivered to the lobby of the building and not to my door on the 4th floor. The second time I did go downstairs and spoke to the man who delivered my order. He did not seem to understand anything I was saying. I called the store and complained. The manager, Jeremy, was very nice and apologized. He explained since they do not have people who actually work for Shoprite anymore they are outsourcing this service. They have been having lots of problems and have gotten many complaints. Please look into this problem and make some changes, or you will be losing a lot of business. This is unacceptable.

  • Patti Moreno says:

    Recently was doing a weekly shopping in the Shoprite Clark NJ, on 5/21/22 when the credit/debit card machine went down. Apparently it was a Chase Bank problem but at the time in the store it was announced over the speaker that they were trying to fix the problem. Ok so people were advised to use cash or check to pay for their orders. Since I didn’t have either in my purse, I used the in store ATM and withdrew funds from checking account to cover the groceries. Come to find out that when I got home and checked the bank acct, the charges actually were debited twice from the acct so in actuality I paid 3 times for this order. Sorry but $276.54 once is enough, well I have been visiting the managers at the store (4 times as of writing this comment) only to be told to leave name, phone number and act and someone will get back to us. To date, the funds have not been credited so I am still FIGHTING for MY MONEY. I just put a dispute in with my financial institution, wrote a complaint to BBB, Emailed Wakefern and wrote a comment on Facebook. Let’s just say I will not be shopping at any more Shoprites ever. Shredded the Price Plus card and will take my business elsewhere. I was a loyal Shoprite customer for 40+ years until today!

  • Terrance O’Toole says:

    I am a loyal customer to ShopRite of Belleville ! If not for the girls and delivery man I would have started using Pea Pod ! I have written 3 complaints to your automated system band still have gotten no response !your new system is not working ! If I don’t receive a response I’m more than likely going to start with Pea Pod my friends and neighbors use it ! But your employees treat me so well I would like to resolve the issue. I’m a home bound person whom relys on good service ! Now I believe due to our new system I was over charged by close to 11.00 dollars! Please respond I really would like to continue working with the Belleville crew ! They make a customer feel appreciated!

  • Richard says:

    If it isn’t Broke! Don’t fix it! The new update has major bugs that need to be sorted out. The card number doesn’t work at all, and it takes a long time to load.

  • Laura Lee Tornatore says:

    Please build a ShopRite in the 11710 area code. Bellmore ny
    We need a good place with value to shop

    Thank you. LauraLee. 516 2440491

  • Fran says:

    I used to get the weekly ShopRite ad circular delivered to the mail room of my apartment building every Friday. About 2 weeks ago this stopped. There are 2 other buildings in my complex and one of them got the flyers – mine didn’t.
    I spoke to Customer Service in the New Hyde Park store and was told they stopped MAILING them when Covid began. NOT True. Never mailed them. Just brought them to the building.
    I do use the website which is a problem as it never remembers my password and usually makes me reregister. Very annoying. I’m not happy
    Please resume delivery of the weekly store ads
    How do you respond to comments that are posted here???? This could use improvement to

  • Donna Ganzer says:

    I want a selection of the Bowl and Basket Gelato in the New Hyde Park Store. All that is there now are a Lemon and Mango sorbet. Please return the supply ASAP. It is a must have item.

    • Donna Ganzer says:

      I would like you to continue offering Bowl and Basket Gelato at the New Hyde Park Store. It is a very popular product. Please stock it .

  • Bobby Venuti says:

    Sunday night last week I found a big bag of food and I gave it to the manager and I asked him if no body comes for it can I give my number so I can claim it. He said no and he said I was stupid I should have taken it so I said then forget it I grabbed it and he pushed me and said and snarled .its to late . it will be put on the shelf . don’t know why he had to be forceful and touch me when I was trying to do the right thing it had to be 80 to 100 worth of food . it’s not fare . and I should have called the police

  • Thomas Lupinski says:


  • Doni Walker says:

    Since White Lily flour is owned by JM Smucker why can’t we get it in Lyndhurst NJ? I asked one of the managers and he said something about a upc code (?) and then said he couldn’t order it.

  • Rosalind says:

    My name is Rosalind and I have a huge complaint. I live in Sicklerville, NJ and have shopped at Shoprite for many years. I have never complained before. I need to say the Shoprite in Winslow Twp. on Berlin Crosskeys Road is horrible. Every time I use “Customer Service” no one is there to help. I ask for help and wait. Then wait then wait….then I leave. Today was the same. I intentionally go miles out of my way to Williamstown, NJ Shoprite because of this problem. The gas prices are so high I now have to go to Winslow Twp. store. What do you suggest I do when I need customer service? Now that you know there is no customer service at the Winslow Twp. location?

    • Patti Moreno says:

      Unfortunately there is no Customer Service anywhere today. I am disputing a double debit card charge for a whole order and they are just nixing me off saying take it up with bank. Unacceptable when they are quick to take you’re money and not credit it back when it’s their fault. I’m talking $276.54 twice and then paid cash from the ATM because their machines where down. I will not shop at any of their stores anymore!!

  • Ganesh says:

    I loss my card
    Membership numbers 48502966469
    Someone use my card
    pls imigatly block

  • Veronica Manlow says:

    I cannot praise Derek enough! I was in the Bedford Hills, NY store for a while and noticed him interacting in a very kind and considerate way as I came in. When I checked out on his line by chance (I was redirected their as someone was going on a break) I was so impressed by his extremely cheerful manner. He engaged in conversation as he worked. He was very kind to my daughter who was helping me unpack groceries. You could not ask for a better cashier. Derek should be recognized as an exceptionally smart and personable cashier who should be promoted. I’m a professor of marketing at Brooklyn College and study the luxury sector. This is the top level of customer service. He is able to anticipate needs and engage a customer in a way that elevates the shopping experience. I’m going to copy this and send it to your corporate office in case you don’t recognize his exceptional abilities at the store level.

  • Donna Nageli says:

    Although I understand Shop Rite’s present Can Can commercial attempts to rhyme with Can Can, I find it very childish and in poor taste. Shop Rite has definitely made great strides in upscaling the products it stocks. This is why I find this commercial tasteful.

  • Joyleen McLaughlin says:

    I am a loyal customer of your store in Albany NY. You have employees at your gas station that are very rude to customers. One employee by name janine that chose to use her phone number when customers asked to use there number she doesn’t ask the customers for the number she uses what she wants and not what the customers. This is not the first time I have complained about your employee. I went to the store manager and complain and tonight she did it again to my husband. I am going to keep contacting you about your employee until you have done something about her and there is a petition for her removal.

  • Linda says:

    This company is a joke I been asking this company politely for over a year to remove my email from their system and the refuse someone is using my email and to make purchases online I never been a customer to this store and I never will I can’t unlink my email because I don’t who is the person I just a bunch of digital receipt on my email with the number of the supposed card and store denied me to remove my email from this person account I want it removed today

  • Lester Stein says:

    I was in the Chestnut Hill Shoprite this morning about 7am. There was a customer without a mask. When I asked 2 employees about approaching this customer, they said they couldn’t do or say anything about wearing a mask. There is an indoor mask mandate by the governor. The website says you are doing everything to keep customers and employees safe during the COVID period. Well, not in Newark, DE. Who has the right to tell this customer that she is not following the state law for mask mandate indoors? If you not going to enforce the signed on the entrance doors about masks must be worn in the store, then why do you have signs posted?

  • Carol hoffmann says:

    Correction I did seek medical attention

  • Carol hoffmann says:

    On December 15 approximately 415 at the ShopRite on Frankford Avenue in Morrell Plaza Philadelphia. I came to the ShopRite to purchase some upholstery cleaner for my car. I reached up to get it on the top shelf it had a brush attached and I wanted to pull it down to see it a little closer by bringing the cans down off the shelf -as I did it went off and sprayed upholstery cleaner all over my face and eyes. After screaming a customer managed to get me help. A man in front of me asked me what my problem was. I said this is poison all over my face in it was very obvious. I asked him for water I couldn’t open my eyes were burning. I could feel the small bottle of water he got me and a paper towel. After removing the poison off my face I try to open my eye a little. I asked him if he would make an incident report. His reply is what do you want me to put on the report that you came in and did this to yourself. The lack of empathy concern and compassion has dumbfounded me. Pour in the water on the towel to wipe my face off he complained that I was getting water on his floor. As if my eyesight and well-being was no concern of his except to annoy him. There was no way anyone could walk on that water he stood in front of the water puddle and I was on the other side. He said I will take your name if you want me to, but he said he didn’t do anything yet. He’s correct he didn’t do anything. He said I could walk to the bathroom and do this over the sink. I had poison in my eyes and they were burning and I couldn’t really open them even if I did walk to the bathroom. I really should’ve been offered some medical attention I’m sure there’s a first aid somewhere in the store for employees in the event something would happen. The fact that I was able to get in the car and drive home is a miracle an ambulance should’ve been called and I should’ve been checked out at a hospital. I understand his concern for the store but humans eyesight is more important. The man’s name is Michael Semi He should have taken some sensitivity training plus in an event that something happens in that store he obviously cannot handle it. I didn’t seek medical attention. Your attention to this would be appreciated I am 76 years old and insulted that he would say I came in there and did this to myself being personally insulted by him was incomprehensible.

  • Lou says:

    Shop Rite has the policy that you place an order for cold cuts then pick it up while shopping. How many times and how many customers just forget and leave without their cold cuts order? It would be better to get an order number and have the deli person use the speaker system to say order number X is ready for pick-up to remind the shopper to get their order. Save a lot of wasted meat and cheese and be a better shopping experience for the customer.

  • Charles DiStefano says:

    This is the fourth time inside of two weeks. That C S is closed lines long and 3 associates standing watching self checkout. Should you be afraid of theft do away with self checkout . I left my whole order in a basket when I received a snotty answer their closed. Others also left Hanaford and market 32 likes my money and they have customer service. 40+ years shopping at ShopRite location North Greenbush NY

  • Merle says:

    I have been shopping at Shoprite in Marlton NJ as well as Cherry Hill NJ for many years. I am a loyal customer. I do not prepare large Thanksgiving Dinners and every year around this time I have enough points for a free turkey but never cash in on it. I wish that Shoprite would offer to allow customers to choose to give thier free turkey to a food bank. I am sure that there are many customers like myself who do not take the free turkey and it would be so appreciated if donated. Please consider this idea.

    • Karen says:

      Funny you mention that, Merle. Reminds me of last year, I had plenty of points for a free turkey, ham or whatever. Unfortunately, I forgot about it until the day after Thanksgiving. I asked if I could still get it (this was at the Bear, DE Shoprite) and customer service refused me. Said their computers couldn’t handle it the day after. Now you know and I know they could have easily taken care of this. I will not forget it…..

  • DonnaGiannattasio says:

    Trying to reach shop rite corporateheadquarters
    I do not live in this area but came to help my elderly aunt get some items she needs at Shoprite of Freehold.
    AllBowl & Basket water was sold out and Poland Spring 3liter which is on sale was also sold out. Shelves were empty but I was offered no substitute and toldI had to get rain check and wait for truck.
    I explained that I am helping my elderly aunt and do not live here but customer service rep offered no assistance.
    Now my aunt has no water and cannot use rain check since she cannot come to store.
    I am here now to help her but cannot come back til next week.
    Terrible customer service. Shop rite of Marlboro always substitutes item when sale items are sold out.

  • Vera otto says:

    I would like to speak to somebody about your etiquette of how to hire a person Who is interested in working for your company. I Applied I need Internet for position for ShopRite. Your human resources department should be retrained they are very rude do not keep appointments and expect a person to just drop what they’re doing to answer their phone calls. The person I am speaking about its name is Amanda and I feel that she needs to be retrained because she was extremely unprofessional. I have all the text messages that were sent and responded to. Also I tried calling but nobody seems to be answering your phone, I know you’re busy but if you’re looking for help I would think that you would answer the phone. I hope to get a response from you but I don’t think it will happen. Thank you you for your time.
    Vera L Otto
    908 418 0948

  • Susan says:

    I went to the Shoprite at Forest and Richmond Avenue and I witnessed a manager named Catherine scream at a cashier and embarass her. The cashier was angry and I was too. I also saw Catherine throw chicken at a customer who didn’t see the price then walk away.

  • paul says:

    I know its halloween today and I ran into a MICHAEL mEYErs as I was by or near self checkout
    he grabbed me and to a point returned the same. This was at 2pm to 3:30 pm at college point.
    this store needs more security and please see if this is an employee since this is on camera.

  • Jai says:

    The customer service manager is a racist her name is Jessica and she insulted me and hung up on me because an issue the store made.
    First they forgot half of my order then refunded right away(over the phone). Then turned around and charged the wrong card for $300.00 and im told i can only be refunded by a general manager over the phone or come in person. If i could come in person I would have never would experienced such disfunción nor would have any of these mistakes been made. Why is it they could refund me for the first mistake but not the second mistake! All i wanted to do was switch the payment to a different card and charge another!

    So here I am waiting a whole day to speak to a general manager about the whole situation! What a nightmare! Never have i experienced such disrespect, and lack of empathy from someone. Its seems like from the google reviews Ive read that if you’re not white they dont want anything to do with you!
    Shop rite of Vernon Connecticut location is racist, inconsiderate, lacks empathy and respect for customers!

  • EmilyVinas says:

    Today I shoped at your Branchburg, NJ store. I had to pay $4.69 for on single package of English muffins,
    and the double package was $5.69 ??? I only needed one single package. I spoke to the store manager and was told that this is your price ? This is over 100% increase !! I want you to be aware of this, and if you have time e-mail me a reply.
    Thank you- Emily Vinas

  • vicky says:

    Hello, Today I went into your Colonie, NY Store for the first time as I usually go to one closer to my home. As I entered the store by the produce dept., asst. Manager Brandon was right in front facing the entrance talking to an employee about what he plans to “bring out next”. There was something wrong with my cart and I could not get the front basket to open. I was standing 3 feet from both of them. Your Asst. Manager and his employee watched me struggle for a minute or two until I gave up, put the apples that were in my cart on the floor, go outside and get a new basket. When I came in, Asst. Manager Brandon had taken that cart and was standing by it and the same employee, still watching me. As walking by him I told him I found it odd that he did not offer me assistance. His only reply with attitude, “I was talking to an associate”. No apology. You could tell by his tone, he thought he was doing nothing wrong and I as a customer I was not important to him. Furthermore, he is setting a terrible example for the other employees in that store, he is suppose to be the role model. I worked for shoprite many years ago, I have been in customer service in managerial positions my whole life and never, ever did talking to an associate about what to bring out come before helping a 60 year old woman with a broken cart that is patronizing your store. He walked by me several times as I shoppedand still never thought he owed me an apology and walked right by me and purposely looked the other way. I never usually waste my time with comments that may never go anywhere but I thought it was important enough to try. Hopefully he receives the training that is needed and Shoprite will be a store I will choose to shop at in the future because as of right now, I will not let anyone in my family or friends shop there.

  • Pat says:

    Hello. I need to complain about an issue I’ve had with Shop Rite from Home for a while now. When I order online and I choose to receive the paper bags, rather than no bags at all, I see that there is a .5 charge for every bag that is used for my order. While I do not have an issue with the amount of the charge, I do have an issue when they pack my bags and put only 1 OR 2 ITEMS in a bag! I understand that refrigerated things have to be kept separate to stay cold before pickup, it’s the principle of the matter and I still get my refrigerated items with 1 in a bag. Also, you might want to invest in heavier quality paper bags, or at least paper bags with handles, as the cheap bags that are used now rip as soon as I touch them. I picked up my order today and I was charged with at least 4 bags that I didn’t need. I hope you can find a solution to this problem. Thank you.

  • Catherine Pugliese says:

    i heard about the westbabylon if that closes the trader joes or whole foods should go there.It is dirty nasty skivee. Not enough cashers

  • Howard C. Gorman says:

    Shop Rite = Torture

    An executive needs to spend a day at Governor’s Square Shop Rite to see the pain that their customers go through in order to shop at the store. Whoever selected the automated checkout system made a huge error. Thankfully, there will be a LIdl’s and Aldis opening up near me. These companies seem to care about the customer. Can’t wait!!

  • robert Leahy says:

    YOUR STORE IN SCARSDALE NY ON CENTRAL AVE IS GETTING ROBBED BLIND–BELOW IS A POSTING FROM NEXT DOOR WEBSITE—ALSO I SHOP THERE AND I AM GETTING TIRED OF SEEING PEOPLE PUT THINGS IN THEIR POCKETS ALL THE TIME–Shoprite thief. I was just standing on line in ShopRite in Scarsdale, behind a woman with a full cart. It was brimming over the top. Suddenly she switched to another lane and I thought a new lane had opened up. So I followed her. She proceeded to walk through the closed lane. There was no cashier there. Look around and walked straight out the door with about $300 worth of groceries. It was shocking to say the least. I notified someone they said that security would go look, but I never saw a security agent leave the store. what is this world coming to? She clearly could afford the groceries.It was obvious by the clothes on her back and the jewelry on her hands. I Hope that she is on this site and hope that she knows somebody watched her walk out the door and walk to her car with a basket of free groceries, and I’ll remember her face just in case.🤬😡

  • jennifer says:

    i was at ShopRite in Manchester on sat around 230pm i was over by ShopRite by home by the bathrooms when i was greeted by a worker name Fernande i think i spelled her name right. she told me i was fat and that i shouldn’t be showing yet and i having twins. i am pregnant at 16 weeks at high risk with my second child. i was very upset and about to cry when i had another worker Aaron come over and got me to smile, he was very nice. i think what she said to me was very wrong. i am also dealing with anxiety and weight issues due to my age and health. i am supposed to enjoy being happy but how can i go i have workers telling me im fat and that i shouldn’t be showing. this isnt the first time she had said something to me i let the things in the pass go and i never called 1800 ShopRite but now that im pregnant and dealing with health issues i think what she said was wrong. and i would like to thank Aaron for making me feel better. at least its good to know that there are a few good nice friendly workers in that store. i would like the nasty worker to be talked to cause who know how many other people she said nasty things to and didn’t know to write or say something. I wrote something to shoprite.com but I don’t think anyone will get to me so I am sending this to the headquarters cause I am very upset and don’t think its from my hormones its not. I have been dealing with a weight issue my whole life. I think in my mind I am 600 lbs I am no where close to that. I am working with therapist to work on this and to have a worker tell me that just broke me down and made me feel like shit.

  • Ann says:

    I would like to compliment a employee who works at portion rd in Ronkonkoma ny. Her name is Melissa and she works in deli. As Melissa was helping me the line grew. She worked fast and hard to get the line down. Sadly her coworker felt it was a good time to clean. Melissa was very kind and kept a smile on. I have never seen a kid hustle like she did. It was such a pleasant experience.

  • Elaine kokotajlo says:

    I am a loyal customer.Very disappointed you discontinued all brands of frozen yogurt. Wegmans brand is delicious and great price. Surprised Bowl and Basket dies not. Saw great prices in Wegmans being that I was drawn in. Food for thought Looking forward to feed back

  • S Volpe says:

    I have been a Shop Rite customer for years, the prices are great & have a nice variety of products. I’ve noticed the Shop Rite in Milford, Ct is starting to go down hill a bit. The take home meals use to be pretty good, now they’re barely edible. The vegetables don’t stay fresh as long & fruit. Yesterday I bought 8 ears of corn & found live worms in 2 of them & bought 2 -3 pks of your premium pork chops & they were all good, but one had a weird ammonia taste & my son threw up. Maybe the butcher had something on his hands. Been pretty disappointed lately.

  • Shirley says:

    I feel that all the workers at all the shop rite stores should get the covid vaccine shots. This way there is no danger for people like me that have an auto-immune disease. I don’t like shopping in the store when I know that everyone is not vaccinated against covid. I think it should be mandatory for the workers!

  • annie fox says:

    Today when I arrived at the college point store there were carts sticking out from the overhang 2nd from right and about 45 minutes later still as is. I don’t know if there is a cart collector there but there should be one.

  • Charles Cameron Mary Cameron says:

    I received an Email on March 6th giving information about St Patty’s day foods. The celebration is St. Patrick’s day. Patty is a form of Patricia, not of Patrick. I would appreciate it if you could give the day its proper title. Thanks for the attention. Mary C.

  • crystal says:

    aproximately how long will a response to my question take. I have already spent 3 days trying to get an answer to this important issue!

  • crystal says:

    Shoprite in Howell NJ…re: chop meat purchased and just found out via new article that the meat I purchased 2 packages potentially has toxic components. Label says Product of US and Canada. Mad by JBS Food Canada ULC. I need some info. on this. That Shoprite for two days now has not answered phones in any department.

  • Valerie Miller says:

    I emailed a few weeks ago about employees at the Shop Rite, RT 70, Manchester NJ, not wearing masks. Replied to promptly, which I appreciated. But a few weeks later same issues.

    This afternoon I was shopping at the store. Very busy. When I went to the checkout lines, there was no effort on the part of management to organize the waiting customers. There were stickers on the floor, but customers were not observing them. I have been to Whole Foods and Trader Joes in this area, both of them taking measures to organize and enforce 6 ft and mask rule.

    Today as I was in the narrow checkout passage, an employee who was organizing the cashier breaks stood right next to me. Her mask was pulled below her nose. I asked her to pull it up, she said “thank you” and continued on ignoring me. When I finished paying, I walked over to the kiosk she was standing behind and asked her again. She refused. Her name is Melissa B., from her badge. She was not rude, but defiant and uncooperative.

    I went to the courtesy desk and asked to see the store manager. He came, had no name badge. I told him what happened. His answer was “we say something if we see it”. I told him that this was not the first time I had seen employees with masks down for extended periods. He listened, then turned and walked away. Not very satisfactory.

    I have worked for organizations, and when there were rules we all knew them. People who didn’t follow weren’t just reminded “when we see it”. This store needs to inform employees regularly, and make sure policy is followed without exception..

    This area has many senior citizens who are high risk. If customers see employees flouting the mandatory mask rule set by the governor, then how can you expect the public to?

    Thank you for your attention in this matter.

    Valerie Miller

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  • JS says:

    I went into Shoprite of New Paltz, Ny today which is senior citizen day. People were not adhering to the mask wearing or social distancing. Masks under their chins, under their noses. Even the management had his mask under his nose. How shellfish of these people. How hard is it to just comply with wearing a mask?

  • Katrina says:

    This website is not for Shoprite Corporate Office. The number listed as corporate is actually for the Shoprite of Edison which is just a local grocery store. The number for corporate is:
    1 800 746 7748

  • Regina Marsh says:

    July 2, 2020–bought digital thermometer at ShopRite in Slingerlands NY. Paid $ 14.03 cash. When I got home and took the digital thermometer out of the box, the low battery signal was flashing. ShopRite Central Ave at Everett Rd Albany NY did not have batteries and neither did ShopRite in Slingerlands NY. Could not locate replacement batteries at Walmart, Walgreen’s, CVS, Dollar Tree, Family Dollar to name a few. I visited the ShopRite in Slingerlands NY again today and customer service rep told me I’m not even supposed to bring the item I bought last Thursday into the store. How come you don’t refund for defective merchandise? How come you don’t have replacement batteries at your store for an item you sell? How come I am germ-free enough to purchase something in your store but not to return it? This makes it a wrong to shop at ShopRite.

  • Mary says:

    I used to shop at the Shoprite in Covington Township PA. Here are the reasons I stopped shopping there: 1. They don’t make everyone wear a mask. 2. They don’t make everyone do the 6ft apart. 3. The cashiers don’t clean their stations after everyone shopper. I don’t understand why they aren’t following the CDC Guidelines. Ever since the people coming back to Eagle Lake, Big Bass Lake and the Hideaway for the summer they stopped caring about the guidelines and the local people that support them during the winter times. Sorry but this local person will shop else where. I shop somewhere that cares about the people that shop at their store. They wipe down after every customer, they them wear mask and stand 6ft apart. They even make people only go in one direction. Sorry I’m shopping where its safe and feel welcomed.

  • Fred says:

    Why are ShopRite customers all morons?

  • John says:

    I went to the college point store to look for blue beery round snails again. Both yesterday and today there were none. How is this woman who just does more taking it easy and walking around socializing and get away with this. That is just not right despite finding out that she and the previous manager had a friend removed for no reason whom both should also be removed for their own actions.

  • Nancy Byron says:

    I understand that Shop Rite will be discontinuing hazard pay for employees even though the pandemic is continuing. Please reconsider. I shop at the Shop rites in Shrewsbury and Neptune and I’ve been so grateful to the employees working out in the open and exposed to customers, taking risks. They deserve hazard pay.

  • Shirley Avery says:

    I was in Ellenville last week their new practice of line us up and calling us to a register is CRAZY!!!! I had about 10/15 items waited behind a man with a cart over full who was sent to the EXPRESS line while I waited for a very long time because it was busy and others had BIG orders. Only 2 cashiers and It is still recommended to go shopping and get it done speedily and get out to avoid spreading the COVID—I find that being lined up like cattle is a horrible thing and Shop Rite has lost a customer that was in there at least 3 times a week. I will be shopping out of town for the rest of the time this is being done. Walmart is not where I’d ever buy meat so OUT OF TOWN I GO. Sorry thing for Senior Citizens or anybody to have to deal with close to home. Thank heavens Peter’s Market is opening soon. Thank you for reading this complaint.

    • Honest Samuel says:

      If I was you, I would asked the people in front of me if I can cut in front of them. It woulds for me most of the time. Also, in Connecticut, we have self service rooms for customers with less items.

  • Chris says:

    I go to store 204 in college point looking for peach pies in which was not there. Getting a little tired of going there to see such a thing and that manager just walk around leaving everything for everyone else. And to see a friend who was there in baker but not now due to the current manager and the former whom I overheard told him to put crossiant on a tray so she could have a reason to complain to corporate and have him removed to by a guy with a beard. THIS TYPE OF TREATMENT THERE MUST STOP.

  • Frank says:

    I go to shop rite 204 bakery looking for blueberry muffin tops which comes in a 6 pack and surprisingly
    enough there were none.What type of bakery manager or ant manager lets that happen. I know who she is. You cannot not miss her since she walks the store alll day and I will say does little to nothing. And you can tell her I know all about her twisting the knife in a long time friends back by having him removed like the previous manager did and I know her too.

  • Meryl Rehaut says:

    No thanks. I just need an answer from ShopRite.

  • Meryl Rehaut says:

    I bought the wrong batteries on 6/21/20 in store # 245, greater morristown nj, and could not return them. They were $12.99. When will I be able to return them.

  • Bill says:

    I walked in the College point store looking for the 4 pack blueberry muffins.
    I could not find it. It is a shame that that department is always out of stuff or always still on racks.
    What does that manager do besides walk around and do very little to nothing. I see why a friend of mine
    was removed from that area because of this manager and even the previous manager whom my wife
    had a disagreement over a cake order and also did not like him either. I hope there will be changes there
    will be made.

  • laura says:

    During the past couple of months I have been using shoprite app, and picking up my groceries.. tonight, I opened a container of shoprite Chicken Broth, and notice that the foil seal was tampered with….I would not use that contain, and then opened another., that also had a broken seal……I am not sure who packages your product, but I broken seal is not something to take lightly. Please investigate this issue, so no one gets hurt. Something like that is not to be taken lightly. this product was bought at either the Bay Shore or Patchogue , NY location….

  • Barbara. Breidenback says:

    I entered my complaint 3 times you didn’t do a damn thing about it. Never responded. So why enter again. Do I will just keep bad mouthing your store. Letting everyone I know. You sell bad meats. Have rude manager. Name ileene. Who works there she is not good for your business. You don’t seem to care so I will do things my way. Never shop there again. Will tell everyone too

  • Paul says:

    rules are meant to be followed not changed or broken by anyone even management. A female employ left bakery in store 204 in college point especially due to the former manager who was not a manager. I myself was an employee there myself and had to deal with a corporate person myself since I was told to put croissants all on a tray but I was forced to pay the price since the manager at the time of opening wanted me to do so. I have known this person for 15 yrs and always try to cause me problems since she wanted to do what she wanted to do and not follow rules. I too left and still get compliant from friends about most of the managers there but some are still very good.

  • William says:

    Bought something and it was expired. Was told I couldnt return it. They got lost a customer

  • roger says:

    shop rite –southington, ct. queen st. I shopped at 7:44 am today 5/21/20 I requested ms. Annmarie to place the groceries in the cart at the check out. she refused and the mgr. Dan Mccioce came over and stated they do not put groceries you have to do that. I have shopped at shoprite stores about 50 years and never was told I had to load my groceries in the cart. what happened to customer service at this store ? please reply to this message. valued customer #47036722049

  • Janet Tolhurst says:

    I just visited your East Windsor NJ store. I observed a customer walking around without a mask and reported this to several employees.It was approximately 15 minutes later before I approached another manager and the situation was finally rectified. This man was allowed to wander through your store for at least 30 minutes and potentially coughing and sneezing as he shopped. Your store manager was dismissive and condescending when I asked what measures would be taken to insure customer safety. He told me the man forgot his mask and was now wearing one!! I am a long time customer of Shoprite and will not be returning anytime soon. This incident has convinced me that safety is not taken seriously at Shoprite and I will advise my friends and family to think twice before shopping there as well.

  • Marie Grasso says:

    Hi my name is Marie Grasso I’m shopping in your store on veterans rd Staten Island since the first day you opened it’s been a few years now and I also use your delivery service do to my handicap I’m a senior and for the first time in your store I experience an unlawful problem with your employee and a week later I went in to shop and I was in the handicap scooter and the Steve came over to me and told me I can’t shop there anymore because of the problem the week before and told me to get out of the handicap scooter leave the groceries in the basket and walk out of the store got to my car and had an asthmas attack I’m now just feeling better after 10 days and I need to meet with upper management to view the cameras of that day and you would see how rude your workers was to me and the person I shop with twice week in that Shoprite I called the 800 number three times and Mr. Mannix never responded the manager of that store was Steve and the girl that caused the problem should be fired from your company for treating your Senior customers or any customers like that
    The problem was all about bleach there was a sign up on the shelf 2 limit per person I agreed with the limits at this time we are all in this Pandemic together
    I took two 1/2 gallons and my neighbor took one 1/2 gallon there weren’t any more left so I purchased a quart of Ajax mixed bleach I took two my neighbor took one after all my shopping was done we went to check out I had my purchase and the cashier said only two bleaches Per person I said I’m only buying two the other one is my neighbors she right there with her groceries and she said no because you came together I said call your supervisor the young girl came over I was still in the handicap scooter and she said no she can’t buy them because your buying them she grab them and started to leave I called her and telling her it’s not mine there’s hers I couldn’t get out of the handicap scooter as fast as I needed to I pulled on the grocery jacket but she still went running with the two gallons of beach I got out of the scooter went up to where she went too and asked for a manager and Steve came over I explain to him what happened and he told the cashier it’s okay for the other buyer this is why I want to see the camera video and you would see how wrong your supervisor was not only to a handicap senior but to any of your customers
    I called your corporate office three times and still nobody contracted me
    Thank Marie

  • Sally says:

    Your store in Bedford Hills is not monitoring the amount of people allowed in to shop. There are long lines which make social distancing almost impossible, and no one seems to be in charge. It’s a very bad situation. Until this pandemic is over I will not be shopping in the Bedford Hills store again.

  • Barbara says:


  • Barbara says:

    I bought a roasting chicken and 2 packs of beef veal pork also large pack opf hamburger and a small one looked good on top all brown inside that means old meat setting around The chicken OMG was so bad opened it 2 day later the smell was terrible cut the skin around leg it was slimmy you know that was bad I Call the manager WILLIAMSTOWN NJ Black Horse pike name was Patty she was very nice said cant bring it back but come in with receite will give money back OK no problem –I go back next day stood there about 10 minutes at office desk waiting for who thought she was a Queen said to the young lady who first looked up all my info in computer how much was it The so called Queen or do I say a B____ was very nasty saying I am the manager here I am not giving you -your money back told her how bad it was said all our meats are fresh Which is a LIE I have gotten a few things bad from the Shop rite store— told her I will be contacting channel 10 and also channel 3 her responds was Do what you want she was nasty rude and should be fired her name was ILEEN think thats how you spell it— I am rather say WAS a shopper in that store oo forgot to say my bill for that day was 349.00 yes thats right —-I spend a lot of money always I will never shop any Zallies shoprite again not the kind of nasty like to say what I want but cant I will let as many people I can know about that store I also will be calling comsumers report Better BB— as as many places as I can non caring people or her Hope you do something about her you really need to FIRE HER ————-



  • Darnese J says:

    Hello I am writing regarding my experience at your store. As you know many stores are allowing Essential/Front-line employees preference to be allowed to go to the front of the line. As an MTA worker of the subway system I was very disappointed to find that Shoprite does not consider MTA essential. We couldn’t be more essential in New York. Our buses and trains MOVE the city and the city would be at a stand still if we didn’t show up to work as we do. MTA has lost more employees due to COVID-19 than any other city agency in New York. It would be greatly appreciated if we were extended the same courtesy as we are just as essential as Police, Fire Dept. and Healthcare workers.

  • FedUp and Frustrated says:

    What purpose is there to block the public from viewing your website without setting up a user ID and password? You won’t even allow me to see your circular online? Why?? If I can’t see the specials that you have to entice me to your store, then I’ll assume there aren’t any. I’ll shop your competitors who allow simple website viewing to anyone. Also means that my family members can’t make a grocery list for me. We’re not all going to have separate accounts. What about children? They shouldn’t need a userID and password, but are now blocked from looking at recipes or anything informative at all. Get real ShopRite. Make it too difficult for your customers to get an enjoyable shopping experience, and you can blame yourselves for driving them elsewhere.

  • Edie Patroni says:

    This is about your property in Galloway NJ 08205 We own the property behind the store and wondering if you are interested 10 acres and goes street to street

  • paul says:

    My last comment did not mention that this was in College Point store

  • Paul says:

    I have 2 late complains about a manager Tom who pointed his fingers at his eyes and then at me while first on line with this situation. 2 other people saw it and was upset at this action.
    Also I had a coughing attack and was not asked it I was okay or if I needed medical attention. He was more interested in other customers. It is a shame this is how this store is runned.

  • John Mcguinness says:

    Why is Shop Rite against providing a dedicated date & time for healthcare,police, firefighters to shop your stores. They are working in a HIGH risk environment and have no desire to expose the community outside of their work…Florida has no problem doing this!!!

  • Sandy says:

    my daughter went to the Shoprite in Derby,Ct. They had a sign that there was a limit on meat but it was confusing. She put some in the cart with a half a dozen packages of frozen vegetables. When she got the register the cashier called a manager and she came and took meat back and some of the vegetables. She told my daughter there was a sign with a limit. She then proceeded to the back of the store and took a picture of the sign. When she came back she put it right into my daughters face and rudely said see? She did not practice social distancing and my daughter was embarrassed at the way she was treated. I know she had short hair but I don’t know her name. we shop in that store several days a week and always have. Now you lost good customers. Someone needs to do something about her as many people will stop shopping there because of her attitude and rude personality. I have already posted this incident to facebook and people are appalled. No one should be treated like this in any store.

  • Thomas says:

    WHY hasn’t shop rite taken steps to protect there customers? I have noticed there are NO arrows for direction for each isle. As we all know the isles aren’t wide enough to keep social distancing so therefore each isle should have a one way direction to keep everyone safe.

  • guest says:


  • George Benzola says:

    Joan the cashier of the hazlett nj store had a nasty attitude and 4got to give me 1 of the bags so I called to ask if I can have a refund and the manager said I have to go back there and pick up the bag I tried to explain to him I live in ny about an hour away and the tools alone will cost me $18 and he said I was shit out of luck he cant help me.Its a $30.66 order

  • Mel says:

    Very dissatisfied no people in the Department’s I wish to ask questions about hanging up phones no people to help me very rude.

  • Tem says:

    Used curbside pick up today. Received a rotten eggplant , also received a 12 pack of seltzer when I ordered 24 cans, yet i was charged double. Same with my 24 pack of water. I called and spoke to a manager who stated during a pandemic, you are allowed to basically substitute for another item and change the same. Also, when I stated I won’t be using the curbside pick up anymore, she stated she did not see a reason to refund me then. What??? I am out at least $15. How is this possible??? I have used curbside pick up multiple times with multiple stores, never have I had this experience. So basically refusing to refund me and telling me she can do what she wants because its a pandemic. I need to speak to someone higher up ASAP.

  • John Ramee says:

    I went on line to check my local Shop Rite weekly circular. Then up popped a sign-in page asking for my e-mail address and password. What is this nonsense. Your a super market not the Pentagon. But, I decided to request a new password and the response was that it would be e-mailed momentarily. That was 3 hours ago. I’m still waiting. I’ll shop at Acme or the A&P. I can check their websites without a “password”.

  • Paul says:

    Today a manager at the College Point Shop Rte pulled his mask down to talk to another manager. This is unexeceptable. He wore a blue bandana. this co manager should really know better.

  • Terry P says:

    I was
    So disappointed with costumers service at Port Jefferson, New Your location I got the last King Arthur flour bag witch was ripped open and I ask the young man at costumers service if he could kindly take something of and he looked at me if I was asking him to give Me the flour for free? There where 4 juveniles working at costumers service very rude and Unpolished I ask for his name and sadly he declined to give me his name, then I ask for the manger he appears just as rude his name was Anthony? Not even wearing a mask to protect the costumers and comply with the Covid 19 very disappointed, I worked a very long career with clients and I know what you have to do for your clients to be in business ,How is this allowed by management Very Sad😢

  • Dan B. says:

    I deal with the new Shoprite at Stroudsburg PA. About ten days ago I shopped there and noticed a number of employees not properly wearing face masks. One person had the whole mask under her chin while stocking. Others had their noses sticking out over the top of the mask. I contacted the store and asked to speak to a manager about safety concerning the virus problem. I got a man on the phone and explained what I observed. He seemed unconcerned saying all employees are trained on proper safety procedures, etc. like there’s no problem.

    Today, 4/22 I shopped there again and the first thing I saw was a woman stocking fruit and vegetables with her mask under her nose. I got my items and went to checkout. The woman on the register had her mask under her nose. I told her about it and her answer was that if she covers her nose her glasses fog up. I told her that the metal strip across the top was there to be pinched and formed to fit tight around the nose to seal it. She was oblivious to the fact that she was breathing in and out at the open top of the mask and not through it, causing the glasses fogging. She also was dismissive, saying have a nice day to me a few times, get going in other words.

    I spent a long career in construction jobs and regularly wore protective equipment of all kinds. Proper procedure in the use of required masks is obviously not being followed or enforced. I suggest having a responsible HR person or manager go to the Stroudsburg store as a secret shopper and observe what’s going on there. I don’t want to end up sick or worse just because some Shoprite employees refuse to wear masks properly and store management does not enforce it.

  • ken says:

    The people in Linden, NJ are not following covid-19 regulations. I spotted 4 employees and at least a half dozen customers wearing no face coverings. HOW IS THIS ALLOWED? #Lawsuitwaitingtohappen

  • Seth says:

    I visit the Chester, NY ShopRite weekly to do my food shopping. I’m curious if the store is ever visited by Corporate? I have been complaining about several areas in the store. I work in Healthcare, so I have high standards of cleanliness. I get that most customers and even employees care more about clean and shiny floors, but does anyone look at the vents throughout the store (there’s one over the Produce area that hasn’t been cleaned in over a year). When I asked a store Manager when it was going to be cleaned, he said it’s done monthly (that’s a lie). The vents that are by the registers are all in need of cleaning too, I’m not sure how often this is supposed to be done but it’s not often enough.

  • Thomas Mangone says:

    Hello my name is Thomas Mangone JR I am having Trouble Apllying for a Job at the Brookfield Connecticut Shop Right I want to Work Part time in The Meat Department as a Meat Clean up Clerk Thank you 👍

  • Jerome Cunningham says:

    Me and a friend bought some chicken from ShopRite store 585 this evening and didnt notice it was spoiled before we left the store. Upon arriving home I started to unpack my bags and was trying to figure out what the hell is that smell. I came upon the bag with chicken in it and smelled it oh my goodness. I only live 10 minutes from the store. I called and spoke to the manager on duty and he said due to the corporate policy they are unable to refund me the money for the spoiled chicken they sold me. I said so I am out of my money and you still have spoiled chicken in the store you are selling. I spoke to my friend and he said his chicken was spoiled as well. So we could have eaten the spoiled chicken and gotten just as sick from that. This policy is crazy. I work in the healthcare field and some things are just common sense when it comes to customers on a case by case bases. I spent over $200 dollars in the store because we just moved to New Brunswick area, so it definitely would not be to get over on the store for some spoiled chicken. My last time shopping at this establishment.

  • steph says:

    I shop at the Shoprite in Marlboro, NJ…..I am so surprised for the last several visits during this pandemic we are all living thru, the safety and well being for customers should be handled more cautiously … entrance NO WIPES, NOT ALL EMPLOYESS WEAR MASKS, I UNDERSTAND PRODUCTS RUN OUT, then the store shoud have replacements from products you sell. I would like to see action taken for all. thank u

  • Faith says:

    I was in the West Long Branch, NJ Shop Rite today. I was in the store for 30 minutes tops. I passed 5 employees that had theirs masks on below their noses. This defeats the purpose of wearing a face mask. I told the manager. His response was, “Well, it’s hard to breath with these on.” Seriously? I am a nurse. I am outraged by this response. Yes, it is hard to breath wearing a face mask. Ask any of the health care providers on the front lines of this pandemic. It is harder to breath with Corona Virus. Ask any of the infected patients. Again, I am outraged by his response. People go to your grocery Store expecting that you are doing your very best to provide a safe environment to shop. You are not doing that by allowing employees to wear face masks below their noses and speak to customers as they bag their groceries, as they stock shelves, as they cut meat, as they walk around the store too close to customers.

    I will note this on my face book and alert my neighbors. Your store is not doing everything it should/can be doing.

    Please re-educate your employees. This is about public health.

  • Penny says:

    I understand the concept behind the no-return policy, HOWEVER, I purchased a cellphone charger at my local Shoprite back in March when this all started. There were no signs regarding no returns, nor was I looking for any. The charger does not fit in my phone despite the package stating it should work on most smartphones. Two days after purchase I took it back only to be told no items can be returned. This is not a perishable item and it is one that I CAN NOT use at all. I spent $12 on this charger, and the thought of Shoprite being able to pocket my $12 for an item I can’t use, refund or get a credit for doesn’t settle well at all. So the no-return policy should not apply to all items. There should be an exception for certain types of items.

  • seething guest says:

    I visited your store yesterday, finding myself in need of groceries after not going out for 2 weeks. I guess the owners don’t seem to listen to our Governor who had mandated wearing masks in stores as of yesterday as well as limiting the number of customers into the store. I found the store to be as crowded as it is the day before a holiday, with no social distancing, and almost half of the customers had no masks on. You couldn’t avoid someone if you tried your hardest. Each isle had about 15 people and to get past them require being in very close proximity of them. I called the store manager to complain and he told me to call corporate to file a complaint as YOU are the ones telling them that there is no need to limit the number of people in your stores. BUSINESS AS USUAL for your Freehold NJ location. Seems the owner could care less about his employees and well being of his community!! I will not shop at any SAKER shoprite again.

  • Just Plain Disgusted says:

    I am disgusted with your performance during this pandemic. I made the mistake of shopping at ShopRite (Scarsdale, NY) this morning. Customers themselves were polite, patient, and respecting social distance as they waited on a line that wrapped to the back of the store. A good 90% or more of shoppers wore masks. The staff was rude and NOT observing basic safety precautions. For example, the employee first intercepting customers at the dairy/Hostess display end was loudly talking and joking with a vendor (spewing respiratory vapor), and neither was wearing a mask (nor gloves). Ironically, the ShopRite employee seemed to be boasting about what a great job he has, not that he was taking it seriously. They touched (something like a high five) as the vendor departed. I was ordered to stand and wait within 2-3′ of them both. Most of the employees were not wearing any form of mask as they barked and bellowed at customers. I was addressed as “sir,” although I am a female cancer survivor (who was wearing a mask). No one was observed to be wiping anything down with disinfectant. As far as I could tell, there was none available for the cashiers, even if they wanted to use it to sanitize something like the credit card reader (or their hands). When I got to a register, against my better judgment I had brought and used 4 large, reusable grocery bags. Nonetheless, I couldn’t fit the last few items in them. I asked the cashier if she would bag the remaining items. She put them in two paper bags and charged me 10 cents. Are you kidding? It’s a pandemic. Every other store bags things, under the circumstances, for free. I purchased something like $157 in groceries, and you’re going to nickel and dime me for another 10 cents? They aren’t even standard grocery bags – sturdier paper with handles. These were undersized, flimsy bags. You should be ashamed of yourselves. Management of this store is failing on so many levels. All of this is inexcusable. Don’t even try to tell me that your staff is short-handed and long-suffering. I actually work in a grocery store myself, and I know this behavior is way beyond the pale of acceptability. Both Trader Joe’s and DiCicco’s/Ardsley are within a few miles of this ShopRite, and both observe vastly more responsible safety protocols.

  • Stuart Wolk says:

    I wish to advise ShopRite Corp. that your manager (Mark Furey), in your Garnerville N. Y. Store has been very supportive of shoppers like myself on numerous occasions. I will not get into specifics.

  • BP says:

    Wow… I wanted to comment and ask a question but not one of these questions from previous customers has been answered. What’s the point? Not sure why you would offer a comment section at all. Very disappointing.

  • Dk says:

    Are you abiding by the executive order signed today by Gov. Murphy that requires all customers entering your stores need to be wearing a face mask or covering? If not, they are not allowed in the store. All employees also need to be wearing masks or face coverings. Also, at one time you cannot have customers numbering more than 50% of your store’s capacity. If these are not being followed, I’m sure they will be reported and maybe a fine administered.

  • Michael Chromiak says:

    My wife and I have been customers for 13 years and the shape our store is in is disgusting. I just went shopping , I am 67 so I got in at 7am, sale items were not there, Kraft and Shoprite cheese cases were empty, yogurt was empty I could go on and on. Majority of sale items gone, why? I see other Shoprite stores in the area Like Marlton etc and they are stocked with almost all items people are looking for. My store is Medford on Rt. 70. While in the store today I heard the associates say that they are missing shipments or the truck didn’t show up, why are trucks showing up at other stores but mine? You need to get this fixed I understand about this virus and some people panic but why doesn’t the store limit items like sale items . I hope you get this resolved or I will start going to Acme right up the road. Someone from corporate needs to visit store and see what I am talking about.

  • Mary O'Mara says:

    During these times, wouldn’t it be great if people could access a floor plan for their local Shoprite, so they can create a list based on floor plan and get in and out quickly!

  • Bridget says:

    Why are you letting people wait to get on line when they have no openings for pick up or delivery. This happened twice. Don’t waste others time unnecessarily. Just put up something saying no availability at this time.

  • Michael McGuire says:

    Shoprite has the worst website around. They list the headquarters for a local supermarket in Edison. They never reply to complaints via email. Now the website takes you to home delivery and doesn’t allow customers to view online circulars. Come on Shoprite in this day and age you should do better

  • Patrick Marino says:

    I normally would not post but I think that people should be aware of supermarkets cheating the people on prices. Shop Rite Hylan Blvd. Today I was shopping there and picked up paper towels that were clearly marked under the three boxes $7.99. I went to the checkout and they scanned $11.99. I went to customer service and they told me I cannot return it. I would not buy it if it was marked $11.99. I called for the store Mgr and there were two of them and here is what they told me”We are just putting items anywhere on the shelf. I told him he is deceiving the people by doing that. It didn’t matter and he also would not return it for me. How many other products is this being done to. A sly way to price gouge the public. Be aware of Shop Rite Hylan Blvd.

  • Greg Battochi says:


  • Greg Battochi says:

    you are doing a sad job of keeping frontline employees safe! you are doing a poor job of stocking the stores. I don’t think from what I see you give a crap! I hope you go bellie up. You will probably screw me for this comment. At least you will be doing something.

  • Nicole Berglas says:

    I am disgusted at the lack of a corporate mandate for all employees to use pre-cautions in all of your stores. Seeing many employees not using masks and gloves because of the”I don’t have to” mentality is simply putting themselves, their families, as well as the consumers and their families at enormous risk. How do you sleep at night? You are literally committing MURDER.

  • Diane L Solice says:

    Good Evening the service is unsatisfactory in regards to long lines and lack of cashiers. The self check booths were all down. There no system in place to protect the cashiers and customers. The lines were long. The average was 45 minutes.This store was located at 52nd Street, West Philadelphia Pennsylvania.

  • John Mazziotti says:

    Just a suggestion, why not utilize the app purchase power and convert the stores at this time to online ordering for pick up only. Staff and customers will be protected if you close the store and only accept orders on line for pickup. The entire staff will dedicate itself to online shopping, you can control stock and introduce the service to customers that never used it. It will be safer, time efficient and controlled. For those that can not use online, allow a drop off, printed shopping list to be filled 48 hours after drop off, allowing disinfecting time or sooner if you have a UVlite for disinfecting.

  • Susan says:

    I am disappointed with Shoprite in Neptune NJ. During this Covid19 pandemic, it is highly disturbing, and disgusting that ShopRite is still allowing any amount of people to be in the store at one time. Wegman’s isn’t. 2) I did not witness a wiping down of carts. Wegman’s does. 3) there was NO disinfectant of the conveyer belt AND, employees standing by to remind customers to stand back. Wegman’s does.
    All the shoppers in this store didn’t stay far apart.

  • Matt says:

    Thank you for remaining open especially during this pandemic. With that said my concern is I have 2 family members who work for you and they both work with the public but they have no face mask to protect themselves. I understand that it is difficult to get them now but please get on this ASAP and o protect them and their families.

  • jg says:

    I am very surprised Shoprite has NOT taken precautions for both the workers and the customers at check out lines!! WHY DON’T YOU HAVE THE PROTECTIVE SHIELDS UP LIKE STOP N SHOP DOES WITH THEIR STORES?? Have long been a Shoprite customer (decades) but your lack of responsibility where protection is key is very disappointing. Here on Long Island all Stop n Shop stores care about keeping both their employees as well as customers as safe as possible. Yet I have yet to see any protection plastic shields placed on check out lines at your stores. Is this a lack of caring ? Or just irresponsible leadership?

    • Susan Daidone says:

      Plastic shields….please…the store in Neptune is allowing any amount of people to shop, (they should be counting and limiting the amount in the store at one time)…no sanitation of carts OR the belts…the plexiglass is a nothing item…the spread of germs can still get around it.

  • Ed says:

    Where are products with Wakefern label manufactured and/or imported from?

  • Pamela says:

    Shoprite, this is disgusting. I am under quarantine. I placed my order, Sunday 3/21/2020 online. AT CHECKOUT. MY CREDIT CARD INFORMATION WAS NOT ASKED FOR. BUT I received confirmation, ORDER # 24225332. I found it strange that I was not Billed, So I called to find out why. Spoke with someone from Customer Service. Same day, order was placed. And was reassured by staff member, that it was not problem, (that when we call you to confirm delivery we will take card information). I said oh ok fine, no problem. This morning I received a phone call from manager at Wallkill location, and she goes on to tell me order cannot be filled!!!. I ask her why she said because, credit card was not charged. I Explained steps I took prior. Explained to her, That I CALLED SAME DAY, To DISPUTE ERROR, (which went No Where). explain that this is not my FAULT, AND this is why I called THE same day to dispute error. To NO avail, FOOD WILL NOT BE DELIVERED. ORDER WAS CANCELED. I Pleaded with her, EXPLAINING TO HER MY situation, UNDER QUARANTINE, NO ONE TO PICK FOOD UP FOR ME, and The FACT THAT, I’m in the category with all those dealing with underlying illness, and a Senior, NONE OF THAT MATTERED, I EXPLAINED TO HER ONCE AGAIN, MY SITUATION, WHICH MEANT NOTHING. THANK YOU SHOPRITE FOR HIRING SOMEONE WITH NO COMPASSION. I HAVE MANY challenges I’m DEALING WITH RIGHT NOW. THIS ADDED TO MY STRESS!!!!!
    Would like Corporate office to contact me.

  • Nan Conrey says:

    Today at 6 am I was leaving the Rockaway, NJ Shop Rite Site. There were 3 gentlemen (Shop Rite Employees) were congregating at the time check-in machine which is located in the store’s main egress. I asked the gentlemen to move so I could exit and they told me no. One of the gentlemen (the older one) mocked me and asked me if I thought he had the plague. I answered ‘yes.’ Your employees mocked me in front of other customers and employees and refused to move so I had to walk in close proximity to them in order to exit the store as they continued to mock me.

    I consider this an assault and demand a response.

  • Paul Belas says:

    Dear Sir,
    I just came back from the Shop Rite in Little Falls where I took my 84 year old mother for senior hour at 6am, I was shocked to see the amount of people packed in the place with no social distancing whatsoever, people where definitely sick and on top of each other, this is only going to spread this disease and horrible display of abiding by the state rules.

    Paul Belas

    Sent from my iPhone

  • Kristie says:

    I am an immune compromised and disabled senior who has had to use ShopRite From Home delivery services for years. During this pandemic it is now not possible to order for delivery or even pick up as there are no available spots in schedule ever, even weeks in advance. I have sent multiple emails and made numerous calls, but have not received any response. This is putting many of us auto immune compromised and at risk seniors in a position of having to go to stores frequently (for those able to walk) or to go without food, for those unable to ambulate and venture out. There must be some way to increase delivery or pickup for this at risk community. I realize that many healthy individuals are fearful and are choosing delivery and pickup to avoid exposure, but for seniors and those with compromised health, trips to the store can be deadly! Hoping to get a response from ShopRite! This is an URGENT need for many.

  • FLorence Gorsky says:

    I understand from Adirondack products that you have discontinued their enhanced flavored water. I am 79 years young and would really appreciate if you could reinstate this product since it’s the only water I can drink. They do not sell directly to the consumer, Help!

  • Bill Rivera says:

    no shopping hours during corona virus pandemic for Senior citizens?…….how narrow is your thinking?

  • Precious says:

    Recently shoprite in Union NJ has put an end to returns and exchanges once the customer leaves the store due to Covid 19 and I applaud and agree 100%. I’ve heard customers say that they would just hold on and return once this is over and I think it’s really sad that they would still want to return. I’ve seen customers take advantage of the whole return process by bringing back perishables that they’ve had for weeks and are able to get store credit (repeat customers) or their money back and I feel it’s pretty sad. Seeing customers hoard shop over these past few weeks, I’m 100% certain that customers will be lined up wanting to return once this is over and they should not be able to!

    • Penny says:

      Hello Precious. I understand the concept behind the no-return policy, HOWEVER, I purchased a cellphone charger at my local Shoprite. There were no signs regarding no returns, nor was I looking for any. The charger does not fit in my phone despite the package stating it should work on most smartphones. Two days after purchase I took it back only to be told no items can be returned. This is not a perishable item and it is one that I can not use at all. I spent $12 on this charger, and the thought of Shoprite being able to pocket my $12 for an item I can’t use, refund or get a credit for doesn’t settle well at all. So the no-return policy should not apply to all items. There should be an exception for certain types of items.

  • Pete - Plymouth Meeting, PA says:

    As a senior with my 80th birthday in this year, I would appreciate Shoprite dedicating an early time slot for seniors-only shopping, similar to measures taken by Giant, Target, Walmart, and other retailers. With the coronavirus known to be affecting younger folks who can be unknowing carriers, I feel especially vulnerable, especially with not as robust an immune system as I had 30 years ago.

    If Shoprite could dedicate an hour or 2 weekly to such practice for at least the next 6 months, I think that many seniors would take advantage of the policy and shop for their groceries with much less trepidation. The upward curve of contagion spread only makes the risk factor that much higher, and even at current levels both my wife (in her early 70’s) and I having been shopping as infrequently as necessary, but have no desire for home delivery, nor wish to impose on our children who are not living that near us.

  • BILL says:


  • Ann Myers says:

    Hello. We are very concerned. The store is Letting in 100 people or more at a time. Maybe get a security guard and limit the amount of people at a time. You workers are going to suffer from this if you don’t put something in place. And it’s not being enforced for the elderly. The one hour in the am they are letting anyone in at a time. Let the elderly know you are there for them. Enforce this. I have heard from a lot of your workers that your company doesn’t care. I know you do care but please enforce this. Give your workers mask. Please help make it safer
    Mullica Hill NJ

  • Linda L Kolbek says:

    Is there any way a customer can reserve hard to get items like hand sanitizer, or Lysol wipes ? Everytime I hear places saying, “Don’t worry folks, we have a full stock of these items”…. by the time I get there, they are wiped out. Just for now, why can’t people call and reserve a bottle or two of hand sanitizer ? You could have the person go online and list their price plus card number to hold the item, and they would have a limited time to pick them up. If they don’t pick them up, I am sure the store will have no problem selling them the next day. While I know Shop Rite has a first come, first serve rule, maybe they could just change things temporarily because of these extraordinary times.

  • Rowland says:

    Hello, I was in your West Chester store yesterday and I have some helpful suggestions that might help in terms of the corona virus. They are things I have seen in smaller stores. It would be good to have a meet and greet person just outside the entrance. People would wait briefly in line with cones and the meet and greet person would remind people to maintain a 6 ft distance between other customers and staff. They could also invite them to take a hand sanitizer napkin and suggest that they use it to wipe down the handle on the shopping cart and to keep it through there purchases and clean off the screen at the self check out. The person should be personable who does this job. They would also control the flow of customers to ensure that the check out lines do no exceed one at a time. This way the line forms in a managed fashion outside in the fresh air instead of inside blocking all the check out area. This person should also remind customers to keep their distance from the cashier.
    To go further a person could be washing down the shopping carts between each use with a mild bleach solution.
    Where I have seen this practice in place, customers were very grateful.

    When I was in the Shop rite I could barely find the hand sanitizer. I eventually found one but it was in the store beyond the shopping carts, it was difficult to find. People are making huge efforts to contain themselves at home but yesterday I realized the one week link that will cause the spread is the grocery stores unless preventative measures are put in place. While I appreciate finding the hand sanitizer I feel much more needs to be done.

    Thank you for considering these suggestions. If you would like more suggestions or help with this you may contact me.

    I do have some qualifications in this area.

  • Susan says:

    I would like to know why so many other grocery stores in my area are giving its seniors (60+) an hour early in the morning to shop before the store opens to the general public and Shoprite is not! That speaks volumes to its seniors and I will now be taking my business elsewhere….permanently!

  • Cheryl Ruhle says:

    I visited the Store in Moorestown NJ and had a very disturbing experience. There were many customers including myself that had 2 cases of water in their carts that were at the current price of 2 for $5.00. When checking out I was told I could only purchase one due to the state of emergency with the Coronavirus which the cost was $5.99. I advised the manager then if it is 2 for $5.00 then I should be charged $2.50 as this would be the fair thing to do. She disagreed and was rude about it. In my opinion this is price gouging as I was charged $5.99 and should have been charged $2.50 that is double the price. I have already contacted the New Jersey Division of Consumer Affairs and reported this. This incident took place yesterday and was handled very poorly. The manager of the store should have had signs posted regarding this situation and this would have never happened.

  • Kevin Slattery says:

    Can you tell me why the store in gateway mall in Brooklyn still has the chinese buffet still open with the current corona virus still present? Customers are allowed to use the prongs to get the specifics food items and these prongs are passed from one customer to the next customer, to the next customer, etc… This method is spreading the virus by having the customer use these prongs from customer to customer. What is wrong with management and not protecting their customers from getting the virus. Disturbing

  • joann says:

    I would love to complement one of your employees of your Shop Rite store in Chester New York. He works in the fish department he is always friendly and polite. He always will let you know he will be right with you if he is busy. His name is Nicomedes (Nick) Maldonado. Most people write or call in negative things so I feel he needs something nice to be said for his kindness.

  • James says:

    I’m not sure what is happening at this location Norwalk, CT — I have NO objection to assisting the cashier in bagging my own groceries BUT when the cashier is done ringing up my items and I’ve finished the credit card transaction BUT she continues to stand there and watch me bag my own items it’s gone too far! This has happened to me several times but today she didn’t bag ANY item until I actually had to ask her to assist me. I was at Terminal 6; Operator 105, My three (3) receipts are timed 12:28; 12:29 and 12:31. The amounts are respectfully $16.24, $17.87 & $86.38. My cashier today is listed as Krystyna G. I’m sure if you visit your CC you can see what I’m talking about! PLEASE MAKE THIS STOP AND EITHER HIRE THE RIGHT PEOPLE OR GET MORE STAFF. You aren’t the only store in this area!

  • Reneé hessel says:

    I would like to see you restock CLEAR SPARKLING seltzer in your east windsor store
    Also, during my last 2 visits to my local store, I was not able to get CAMPARI tomatoes although there was a price sign up

  • pearl simpson says:

    do you have 2020 black history literature in NJ stores

  • Datl says:

    The new corporate ShopRite ad showing 2 children pouring flour on the floor and making snow angels is not cute. It is totally irresponsible on behalf of the company. It will give child of that age a great idea to do the same since they have seen it on TV. Is that what the ShopRite brand stands for…..teaching children bad habits. Please put someone in marketing that understands building a solid brand instead of immature ads.

  • Patti A. says:

    I would like to know why Shop-Rite is one of the only supermarkets that start the sale circular on Sundays? For many years the other stores sales start Friday or Saturday. Now that I shop at Shop-Rite, it’s very annoying that I shop on Saturday and the sales start Sunday.

  • C C Corenti says:

    Port Jefferson NY store
    I went there this morning and the person working self checkout (Diana, older woman with brown hair and blonde streaks) and manager of the store (name unknown but brown hair and blue polo shirt) were so rude and disrespectful. The manager did not care that I was treated like I was unintelligent by the woman working self checkout. I was spoken down to and treated in a very condescending manner after asking a simple question regarding a coupon and my final amount owed. I left the store very upset and am not one to complain but I do not deserve leaving a grocery store trip feeling useless and disrespected.

  • Tawanda Brooks says:

    i need to get in touch with shoprite head quarter for jersey city new jersey can you please point me in that direction thank you so much

  • Judy Craven Bristol PA says:

    I would like to commend an employee of the Fairless Hills Pa store named Will. I order groceries at Shoprite from home and many times Will is the delivery person. He calls ahead of the delivery as I requested so I can get to the door as I use a walker and need a little time. He is polite and professional. He is patient also because I like to verify the items delivered against the order I placed on line. I love my Shoprite store but cannot walk around too long anymore so is is great convenience to shop this way and a pleasure to have good service provided by the employee delivering my order.

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