Where is ShopHQ Corporate office Headquarters

Headquarters Address and Contact

Address: 6740 Shady Oak Rd Eden Prairie, MN 55344, United States
Phone Number:
+1 800 884 2212
Email:
Click Here
Number of Employees: 957
Established: March 12, 1991
Key People: Theresa Schmidt

Headquarters Location & Directions

Headquarters Executive Team

Name	Title
Theresa Schmidt	Senior Vice President Apparel
Marvin Segel	Vice President, Business Relationship
Allison Meister	Director, Merchandising
Briana Johnson	Director, Production
Jack Watson	IT Director, Infrastructure
Jessica Gregory	Vice President, Finance & Operation
Dustin Roberts	Vice President, Merchandise
Lee Goehring	Senior VP, Gmm Merchandising

About History and Headquarters Information

Headquarters Photos

Company Resources

Click Here to Leave a Comment Below 6 comments

Elizabeth T. Tuminski - September 25, 2023

The Warehouse sent me a different watch. Now I have to wait over 2 hours to speak to Customer Service just to get a free return label

Denise Miller - October 11, 2022

SHOPHQ has the worst customer service. I placed an order online on 10/3/2022. Order # 155286312. Prior to me placing order I changed my order to reflect my new address. On 10/5/2022 I contacted SHOPHQ with concerns of tracking information I saw online showing my order was going to my old address. I spoke with customer service who assured me that my order was shipped to my new address.

On 10/8/2022 I tracked my order and to my surprise the carrier (UPS) indicated that order was left at front door of my previous address which is in another state.

I contacted customer service which took me hours to speak to someone. After explaining why I was all calling, your representative immediately told me that there wasn’t anything that they could do. This RESPONSE is totally UNACCEPTABLE.

I sent email which was responded to and provided case 37298366 and told that I have to wait 15 business days for a refund. WHAT? WHY? WHERE IS THE CUSTOMER SERVICE?

I have called and asked to speak to a supervisor and was told no supervisor was available for 72 to 96 hours???????

I was also told it was my fault because I changed my address online. REALLY?????

SHOPHQ customer service SUCKS!!!! When I get this issue resolved I will never shop with you again EVER….

Diana - October 28, 2022

I share your frustration. ShopHQ double charged my credit card for the same item back in August. 60 days later, numerous phone calls with the same lame line of someone getting back to me in 72-96 hours which they NEVER do and still no refund. I even sent copies of my credit card statement. I’m with you…when this gets resolved I will NEVER shop with them again and I will spread the word!

Rochelle - November 21, 2022

THEIR “CUSTOMER SERVICE DEPT” IS NON EXISTENT!
WRONG ORDERS SHIPPED AND JUST TRY TO ASK TO SPEAK TO A SUPERVISOR…..
CLOSED MY ACCT FOREVER!

Gwen Okagu - August 10, 2022

Your company has refused to issue refund for items returned. Every time I call, and provide detailed information am told that someone will call back and nobody does. All I need is refund; I do not understand how you can issue refund for some items and not all, even though all were in the same package. I need for someone to respond asap or will contact Better Business Bureau. I will be contacting the executive staff if I do not get any response soon.

Mark - November 18, 2022

Please let me know when you can get ahold of someone at the executive level. I have been waiting over 60 days to receive a 25% discount when I opened my shophq card and still have not received it. I’ve made countless calls and spoke with countless reps who have stated you don’t have to worry give it 3-5 day , I’ve been waiting 60 and still nothing. These people cannot conduct business in this manner.