Where is Shoe Carnival Corporate office Headquarters

My daughter was in the shoe carnival in Aurora Colorado today and she was getting a pair of shoes for my nine-year-old grandson who was with her she could hear the manager telling the staff to watch her my daughter that made my daughter feel horrible like she is some kind of thief which she isn’t she’s a single mother that works hard to provide for her son she doesn’t steal don’t know why that manager would inform her staff loudly enough that my daughter over her to watch my daughter? That’s just unacceptable you don’t treat people that way and you don’t make people feel bad I made my daughter feel bad. But I’m her mother and I will speak out on her behalf hey Shoe Carnival learn how to treat people!!!

I have been shopping at your woodridge Illinois store and have always had the best experience. I was shopping today for shoes for my Granddaughter. I had the best customer service from a young man named Basil. He provided such excellent customer service experience. It is because of employes like him that I continue to shop at this store. He should be recognized for his excellent customer service skills.

I joined my 4 grandchildren in Fairhope,Alabama to go shoe shopping. We went into your Fsirhope store and there was people everywhere. We start shopping and there where boxes everywhere we went. We had a had a hard time finding what we where looking for. Everyone was frustrated but we did manage to get 2 pair of shoes. The children where excited to spin a wheel that was set up with different discounts on it. When the second child got ready to spin the manager said you can only do it one time. So we excepted our $2.00 discount and left. I have no desire to go back to that store. Walked down to Nike and they gave us a 20%off.

I have been a customer of your store for almost a decade. Unfortunately, while recently attempting a purchase at your Tucson store I was informed that they did not accept credit cards. At the time I was in a hurry to meet my travel schedule, I smiled, laughed to myself and left the store. But this week I was told by the manager, Shameeka Hutchinson, that the employee was wrong for telling me that, as well as suggesting that using my other card, which is a debit, would be better for their rewards program. The last straw was the obvious lack of concern by both the person, Josh, who identified himself as the store manager, and Ms. Hutchinson, who Josh identified as his regional manager. I went in the next day to exchange my recent purchase, and to see how they would handle things. They mistakenly tried to assume that I would be a problem. But while they tried to spy on me, as I was shopping, another customer noticed all of the unnecessary eyes that were on me and walked out wearing a brand new pair of shoes…That is what you call economic karma…

Please bring a store to Southport, NC 28461! We have a ton of new retail stores being built and are empty with tons retail space available for lease. We are a booming city and always have tourists. Locals always complain of not having anywhere to who here. We have to drive 40+mins to do so. We need a shoe store here. Please!

I have shopped numerous times at Shoe Carnival in North Little Rock, Arkansas. The last two times I have been in there with today, Monday, January 24, 2022 they have not had my wide width in stock. I ask today if they had a particular shoe that I really liked in the back and I was told no that what was on the shelves was all that they had. Every shelf I looked at had only the medium width. There were times before that I have been in there and all they had was wide width on the shelves. Shoe Carnival, keep both medium and wide widths for all types of people. Geez. I ended up coming home and ordering for Roman’s. I knew they would have my shoe. Just wanted my shoes today. Deborah Smith not happy.

I went to the Shoe carnival on Woodruff rd in Greenville South Carolina and was treated rudely and disrespected by a associate I will not ever shop there again

The general manager ( Matt) at the shoe carnival in Calumet Cily IL there is very unprofessional. After interviewing my nephew he called his entire staff into a circle begin to talk about my nephew In a negative way. My nephew is only 16 with no experience so he know about interviewing. As a good supervisor he should have seen a canvas!! Well spoken groom and good manner.

I purchased a pair of shoes from shoe carnival and returned them because of a defect on the dole of the shoe, on June 8th, 2021. I was told that I would receive a call or e- mail and did not receive either, called twice to see if the shoes came in and was told that they had not come in, check back. I called on Saturday to see if the shies came in and was told that the shoes went back and I should have picked them up. No explanation, we do not have the shoes in stock. I received a shoe carnival card in stead of my money back. I questioned that and was rudely told to come im and bring the card.

I want to know why Shoe Carnival does not drug test their managers. I went to the store off of Gessner and a Store Manager who stated he was getting promoted smelled like Marijuana. That is so unprofessional shoe carnival you have got to do better!! We bring our families into your place of business.

1 st of all the service at your store located at
4125 Phoenix Ave, Fort Smith, AR 72903 is the most unorganized nastiest store I have ever been and will not be recommending to any one the clerks act like they don’t want to be there . I Could not get any help on the sales floor and when checking out I asked the checker if the item I was purchasing was going to ring up properly at half off .. which it didn’t another clerk spoke up and said she didn’t have any half price signs in the store … I don’t appreciate being called a liar by her and I told them they could keep the item the entire crew that was working on Wednesday evening June 16th acted like they didn’t even want to be there shoes were every where clerks standing around having conversation with each other and not helping customers the store looked like a dump site. Word of mouth travels and I will be spreading the word about this location. You really need to check your staff and make sure they want to be there or if they are just milking your companies payroll

The worst customer service and shipping errors. The first order came damage box with a security tag on the shoe. It took over 2 weeks to get a return label and replacement which was wrong size as previously discussed and guess what in another damage package upon delivery.

I was called a liar by the assistant manager and district manager. The shoes I was returning they stated that they don’t ever sell and I’m confused!! I salvaged the box my son made out of a rabbit cage that proved the shoes I was returning were in fact from their store and obviously they sold them. I never received an apology for being called a liar and fighting with them for hours to get my money back on shoes that fell apart in a month! I got my money back but being called a liar is very humiliating and hurtful. I’m a Christian woman, I don’t scam and I don’t lie! I will never step foot in any Shoe Carnival again. Your employees that supposedly run the store didn’t know what they were doing and didn’t have the decency to apologize! This was the Shoe Carnival in Normal, Illinois. I know you do not care, it’s obvious by how your employees treat customers but I wanted to share this very unfortunate experience!

I would like to know why are they sending workers into to work at you location at 2135 Cottman ave Philadelphia Pa 19149 starting tomorrow 4/28 I have a family member that was called in when Philadelphia isn’t even ready for Phase 1 I am concerned for everyone’s safety during this pandemic I want to know the protocols In place your company is setting for the safety of your employees are employees getting checked for the virus prior to returning to work they are going in to clean that’s a responsibility for Shoe Carnival to get a professional company to go in and properly sanitize the store. I expect to get an immediate response from the company.

I purchased a pair of boots for $140.00 at Christmas as a gift and now the heel is coming off. Shoe Carnival has had me waiting for over a week now trying to figure out if they will replace them or not. They had me send photo’s and still waiting. They are horrible to deal with so I went right to Justin Boots and within 3 hours, they have me shipping the boots back to replace them. I will never buy anything from Shoe Carnival because they can’t stand by their products they sell. Deal directly from the shoe manufacturer, not the Carnival.

Went to store in Indy on Lafayette road went in to buy shoes on January 4 2020. Signs in window and in store said buy one pair get one pair 1/2 price. Went to pay and store wouldn’t honor the 1/2 off they told me that sale expired on January 1 2020. Signs in window and store so I’m very disappointed in company. I’ve always bought shoes here but no longer will if this is how you’re going to operate in the future.

Shopping for Christmas. Return policy in October 60 days. Was told I would have to wait until November 1 to return after Christmas. So I went to Kohls found the shoes to give as a gift, knowing I would not have to be concerned with return policy at Kohls. You lost a sale