Sheraton Corporate office Headquarters

Sheraton Headquarters Address and Contact

  • Address: 10400 Fernwood Pl, Bethesda, Maryland 20817, US
  • Phone Number: 1-800-325-3535
  • Email: Click Here
  • Number of Employees: 1001-5000
  • Established: 1937
  • Founder:
  • Key People:

Sheraton Headquarters Location & Directions

Sheraton Headquarters Executive Team



William R Ziegler

Board Member

Sheraton, History and Headquarters Information

Sheraton company is an international semi-luxury hotel chain that Marriott internationals own. The corporate started in 1937 in Springfield Massachusetts in the US. Robert Moore and Ernest Henderson started the company 84 years ago and now it has 145000 employees in 463 locations. The company website is and the phone number is + 1 800 325 3535. The headquarters address is at 10400 Fernwood Pl, Bethesda, Maryland 20817, US. William R Ziegler is a board member of the company committee. The company has 446 hotels that have 155,617 rooms worldwide including Africa, North America, South America, Asia Pacific, Caribbean, the middle east, and Europe.

Sheraton Headquarters Photos

  • Helen Schwarz says:

    Horrible experience at Sheraton Charlotte weekend of Feb. 13-16, 2023. Cannot get management to call me back regarding my issues. Don’t go to this place as all staff in hallways say “No English”, valet people are disrespectful and unwilling to help. Don’t go here if you have mobility issues….handicap parking is far away from lobby and the 4 spaces in front of lobby are used by valet service and other front spots have been designated for the black transportation cars for hire. What a joke.

  • Jarisch says:

    First we must wait more then 4,5 hours for 3 Rooms till 15:30 because the say for cleaning the rooms on the same floor. Then after 4,5 hour every Room was in an other floor and they give a one Room in the same floor but they where not able to clean the Room till 22 o’clock. What is this service and Hotel, every small Pension can clean the Room faster and have a better Service. Forget Sheraton Grand Rio they have no Service. Never Sheraton again!!!

  • Jayachandran chandrasekharan says:

    My confirmed reservation 99585839 was cancelled by Sheraton Whitefield hotel in Bangalore. Credit card declined. The bank had temporary backend issue. Without trying after some time or call me they cancelled. This unfair practice is a black mark on the group itself.

  • Eric Williams says:

    Soo their housekeepers came in our room while we where out for the day and stole our daughters clothes from the Niagara Falls location! Sept 29th!

  • Elaina Evans says:

    I’m quite perturbed in regards to how we have been handled concerning getting our pet training monitor back from your Augusta, GA location on Stevens Creek Rd.
    I was given two tracking numbers for FedEx 8GSA3146
    813947496296 neither are in fedex’s system. I don’t quite understand this, as FedEx will scan the package?? They told me they had the monitor and it was packaged and waiting to be shipped. The next time I spoke with someone, they said the package was shipped and we still have nothing??? This isn’t rocket science, it is just giving a damn and for once extending hospitality!!!! The guest services department at this location is not connecting the dots here.


    Elaina Evans / Joe Carey

  • Elaina Evans says:

    I stayed at your Augusta Georgia location on Stevens Creek Rd on 9/1/2022. I mistakenly left my pet training monitor in Rm. #301

    I called the hotel in question and I was informed I had to fill out a form to have it FedEx’d back to me. I did and it’s been over 3 weeks, still no monitor. I was given a tracking number #813947496296, it doesn’t appear in FedEx’s system??? I was told the package was there and a gentleman confirmed seeing it right in front of him. I still have nothing. I’m quite disappointed as the pet monitor isn’t cheap!!


    Elaina Evans

  • Roxanne says:

    It is very frustrating trying to book through your reservation service. Your call centre does not know the different locations. When I called the hotel I wanted to stay at they put me through to the main number and they nearly booked me into two wrong locations. I had to phone 3 times after calling ; finally the hotel to get the address and calling back to make sure I was booked in properly.

  • kim appleton says:

    Sheraton Waikiki security and staff is in dire need of education with regard to inclusivity of humans with disabilities + service animals. I pray no one experiences the discrimination and harassment we endured.

  • Belinda says:

    I canceled the one night reservation on 7/28/22 for 8/1-8/2 stay through a third party and got confirmation the cancelation is confirmed. But my card was charged a full night amount on 7/29 by the hotel and an email on 7/30 claiming hotel cancelation policy is within 72 hours of the stay by their front desk manager after I called and talked to staffs on 7/29.
    I sent an emailed and also called the Frisco TX front desk manager again if canceled on 7/28…..7/29, 7/30, 7/31…it is over 72 hours prior to stay (though booking says can cancel by 7/30). She confirmed a full refund will be issued but it never happened. I sent a follow up email to Frisco TX Sheraton Front desk manager on 8/3 and got her confirmation on 8/4 of the full refund again. But in fact Hotel immediately charge my card again on 8/4 instead of refund!! I file a dispute with the bank and got the refund of the first charge and now need to dispute on the second charge! How can a hotel charge any amount they want without my consent especially after the communication and confirmation from hotel manager. Horrible horrible experience! I stayed at this hotel 3 times this year for business without any complaint….but after this experience, my colleague and I should reconsider future booking!!!

  • Karis mathis says:

    I stayed at the Sheraton in Denver Colorado on July 22 2022 and they said they refunded my deposit when they know that they did not this hotel chain sucks ass

  • Linda Block says:

    We stayed at the Sheriton in West Des Moines. I have never paid for a suite and had it so filthy and unacceptable. Blood on the coffee table and chair. Stain splatter on lamp shades, uncleaned trash and recycle bins. Frig had someone else’s belongings in it. This is not acceptable and all I got was nothing they can do about it. Complained at checkout and only removed $100.00. This is a disgrace!! When you get a suite it should be spotless and treated like a suite! All hotel rooms should be cleaned. The pillows I think were left overs from the 1800’s. Nothing left in them. I will not recommend this hotel!! Filthy lamps, blood specs….. and taking a shower water took forever to drain! Water past ur ankles while showering. These room need much work!! Gross

  • Lou Giacalone says:

    We stayed at the Sheraton Waikiki, Hawaii e entry. Our 3 partial ocean view rooms faced a commercial complex with an industrial sized mechanical equipment. The noise was horrendous. With the balcony doors closed, a light sleeper would lay awake. Sitting on the balcony was impossible for more than 5 minutes before being overwhelmed by th the high pitched and low frequency noise. This is not an exaggeration , you have to hear it to believe it. The entire side of the building is unusable. For over $500 a night per room this is an insult.

  • Kim says:

    Sheraton Denver West- here for a softball tournament. Half of the hotels AC is out and all they can say is to offer a refund and go find somewhere else! Not even assisting in the relocation or anything. Here for a week, stayed one night & they shut everyone’s keys off saying they didn’t know how long we were staying!! Our contract included breakfast, we were told upon check in that we didn’t pay the right rate to get breakfast… umm it’s a group contract that includes it. Now today are saying it is included. This is horrible and VERY poor customer service!

  • Meredith Smith says:

    Hello, I want to say firstly that the Sheraton hotel in Brookfield, Wisconsin has been my favorite hotel since the first time I stayed there. When I say it’s my favorite, I mean, really I would take a vacation just to stay at that hotel. Aside from the Starbucks in the lobby and the nice bar, the employees over the years have been friendly, helpful and always on point. Unfortunately my visit last week was nothing like that. Aside from a few inconveniences I could understand, I went to get a coffee from the Starbucks one morning and the employee walked by me, said nothing and kept walking. I waited a bit more and left. My fiancé tried to get one as well and was told it was closed. The next day the same thing happened. It would be different if there was coffee offered in the lobby, but there was not. This was only one example of a disappointing stay. I told myself that this would be the last time I stay. If it were not for two of your employees who went above and beyond to help me, I would not be returning. Patrice, a front desk agent, and Steve Carson, who restored my faith in the company with their kindness and professionalism, you would have lost me as a customer. I wanted to tell you that you need more employees like them. They are shining stars.

  • uwe meyer says:

    Stayed at sheraton dusseldorf on 27th may for 1 night. Room was already paid but when we arrived I was told i had to leave a 50euro on my credit card as deposit for if we used the mini bar etc. Well we didnt use the bar, I am still waiting for the 50Euro to be returned, I have emailed twice now and nobody bothers to reply. Funny tho I keep getting invited to be a regular client. Um ,noway if this is the way you treat your clients. I would like my 50 euro refunded asap or will take other matters.

  • Jacqueline Hammonds Bell says:

    I recently stayed at the Sheraton riverwalk in Tampa, Florida and the hotel is horrible. My room smelled horrible, the furniture had stains on it the bathtub was dirty,the floor was dirty,and I almost fell in the pool because there are broken bricks around the pool.And for the price I paid for 3 nights I was restricted to certain areas.I paid $821 and left after 1 night and still $239 for one night.

  • Dane Berry says:

    Hello, I had a very negative encounter with one of your managers at the Austin TX location on 11th Street. I was waiting for a minute before I could check my bag in as I usually do online and sat in the lobby for a few minutes charging my phone before checking in, as I usually do. You director came over to me and told me I that only hotel guests could sit in the lobby and that I had to go. I told him I was waiting for a couple of minutes as they had always let me, and were kind and respectful to me and appreciated my business and that I frequently used the hotel to store my baggage with bounce, and that no one had ever said anything to me at all before and respectfully noted that he was being forward and rude with me and that I didn’t need him to tell me again and that I was leaving. He rudely interrupted me and said I had to leave and called the cops, and I had been nothing but kind to him and respectful in every way. And then he told me that Bounce luggage storage was no longer there at the hotel. I asked him how I was supposed to know that and told him that he was only trying to cause trouble, that the cops were my friends, and that he knew who I was. I was just recently in there the last couple of days storing my bag with bounce. I told him I would have him fired. I guess that was as good of a reason as any to be there this morning! This guy was a total dick. I was super offended. His hateful attitude toward me was so sudden and unexpected! I asked him to let me speak to his superior and he refused, instantly calling the cops and lying to them, telling them that he had told me several times toleave and I was refusing. I told him he was wrong and only being a troublemaker and that today I pulled his his card. Please! I would never let such a disrespectful punk work with my guest, especially as a director, bit I personally would never let such a one work for me but that’s your choice! Fire him! 🔥 PLEASE! He deserves it so bad!!!!!!! I used that place for a couple of years and the people before him were super nice and respectful to me. I always enjoyed coming in. I had no idea that Bounce luggage storage was no longer there! I couldn’t believe he just automatically called the cops. I know it’s all on camera. It’s easy to see how he’s so out if line with me, and just plain rude. I hope you can him! That’s all I can say. He’s a rotten snob! I was just as much of a guest there as any other, this guy attacked me and instantly called the cops and and top if that began to lie to them! I was completely outraged! I consider it my duty to write this to you today. People like him shouldn’t work with the public. I have to find a different place to store my bag now, which is difficult because the only ones left close too early, and I used the one at the Sheraton because of the location and the hours. It was 24 hours. I’ll miss that place. I need a good place to store my things while I work. Please have some decency and fire this kid. I know you won’t regret it! If nothing else at least demote him! He should learn a lesson from this. Just speaking from experience! Thanks for your time! Hope you have a happy day! 🙂

  • Nicholas besette says:

    I stayed here for an event this past weekend everything started off great until 11pm rolled around we had a few friends hanging out in the room and we got a noise complaint and we accepted that one then no one was talking and we started watching tv (wasn’t even loud was normal volume) then I said something and not even a minute later we received another noise complaint at this point I asked the older gentleman how we are being loud and he starts yelling at me and my boyfriend and then the next day we were heading down to the event and the house keeping was calling us freak in another language thinking that we couldn’t understand them it was extremely hurtful then later that night I saw the security guard leaning I to doors listening in and when he heard something he gave that room a noise complaint this hotel is extremely unwelcoming to furries and is very discriminating

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