Where is Shake Shack Corporate office Headquarters

The Shake Shack store at Westbury Plaza(Gallery), does not follow their own opening and closing policy because the managers and crew always in a rush to get off work, hence disappointing customers that arrive a few minutes before closing.On July 22, 2023 I entered the store at 10:53 PM, attempted to purchase food but was told that I could not order because they were closed.I observed workers cleaning the store, while customers were still inside, including myself, they should seriously abide by their opening and closing policy.

Recently, at the JFK airport, I ordered burgers and cheese fries, but I got a plain fries.
As I brought to the server’s attention, the server didn’t even bother to correct the order but instead, she handed me with a tiny container of warm cheese that wasn’t even melted. This shows a poor practice of the company that makes such a good burger.

Shake Shack on Fulton Street, downtown Brooklyn is by far the worst I have visited. I am sorry to stereotype but the entire staff is ghetto. There was excessive talking, laughter and playing over people’s food. It sounded like a fish market. To top it off all the guys the crack of their butts were visible, very unsanitary and disgusting. I asked a guy who was the manager and he said he was, I told him there is too much talking over people’s food and they were not wearing any covering. He went back and told the two girls what I said, they both were giving me dirty looks and talking about me. It is obvious he had no control over his staff. Corporate can’t be reached.

Trying to get a contact with the home office for about a week

I have received over 5 emails today someone has logged onto my account. I have not used in over 2 years please delete my account asap. Your data base has been hacked. Ann

Just recently introduced to the shake shack… Without out the best chicken sandwich I’ve ever had in my life. I can’t fucking believe that it’s that good. Your milkshakes of course are amazing. Your french fries suck. And when I asked them to cut my sandwich in half, they don’t have knives in back for the chefs to be able to do that. What’s wrong with you people??. And no relish for the hotdogs. You need to fire your managers and start over again. But don’t you dare change anything about those chicken sandwiches.

The French fries suck , if you guys had better French fries you would triple your business. If you wanna hire me / nino405@icloud.com !!!!! Great ideas 🤙🤙🤙🤙

You need to discontinue your support of Martin’s Famous Potato Rolls because of that company’s support of the whack job, far right conspiracy theorist State Sen. Doug Mastriano. He’s a dangerous far-right Republican who built a large following seeking to overturn President Joe Biden’s win in Pennsylvania, an is now the GOP nominee for governor. My family will no longer patronize your restaurants until you support Martin’s Potato Rolls.

First time visiting shake shack at MGM at the National Harbor and had bad and discriminating experience. My husband tried to order and i think that the cashier couldnt hear him, instead of asking to repeat the order, he asked us if we are spanish or chinese. I feel that question is so unnecessary for someone that is in customer service.

I am writing to complain about your use of Martin’s potato rolls. I am sure you are aware of Mr. Martin’s support of Doug Mastriano for governor of Pennsylvania. I would urge you to find a new supplier, as this company’s support for Mastriano’s blatant denial of separation of church and state, women’s rights, LGBTQ rights, and ending the peaceful transfer of power and denying the right of Americans to vote for the candidate of their choice is totally unacceptable. I am among many who will no longer eat at Shake Shack.

PLEASE stop serving Martin’s potato rolls. The company is anti-American in supporting Mastriano in Pennsylvania. Yes, the money he receives comes from your company selling their products.

Saw the feed back from woke mob.im so tired of the slime on the left demanding a boycott of Martin buns.
Tell them to go to hell

The Manager Gwen addressed our concerns and went way above and beyond to make our situation and meal outstanding!!! Turned out to be awesome burger and best customer service I have seen in a while. Thank you Gwen.

The Maple Grove MN location is a joke!! Manager chatting with the girls, the other staff moving as slow as possible and we have waited 35 minutes inside and still no food.

Just had a racist encounter at a shake shack location in NY. 2 employees refused to take my order because of my ethnicity. The first employee commented the minute I walked in the door shouting out to her co workers that she does not serve ……..people crossed her arms and then turned her back on me and shouted out if any one serves ……..peoples, to come take my order. 2nd one walked by me and said same thing. Nope i don’t serve ….. people and kept on walking. They had to call someone that was doing something else to leave what they were doing , to come take my order. Wish Corporate would contact me…… but they wont.

Shake shack boca raton is the worst it’s sad how they allow managers to nik pick with the employees then when they stand up for themselves they are punished I didn’t know what or who to report to because it’s pointless to contact them they don’t do anything but my child has been harassed and nobody has done anything about it so I’ll be going to any and everyone who wants to hear our story she will not be silenced Marcus has always targeted her and he will be handled accordingly

I was an employee of the West Hollywood ca original crew. So my friend got me the interview to get the job and I didn’t want to make him feel disappointed in me for having some issues at work, the issues being sexually assaulted by a co-worker Kshawn, which was witnessed by another co-worker, Anthony. Kshawn grabbed me and reached down in my pants and groped me. All three of us were part of the original staff there. I’m pretty sure you can get the last names of the other two employees. I was talking to the new general manager at West Hollywood about this but she went MIA after a few phone calls back and fourth. I’d like compensation of some sort as this incident still haunts me to this day. It isn’t acceptable, I have a legal team that will pursue in my favor and start the proceedings to file for a claim in court if this email does not receive a response in the next 7 business days.
Thank you
Christopher Martin Whithorn

I just visited the location in San mateo CA, and was told that they were not accepting cash as payment. I can’t believe it, what restaurant doesn’t take cash. I asked the Manger for his mangers number and he just disappeared in to the back and didn’t return.

Shake shack as not paid my granddaughter who’s African American. But she took pictures of her counterparts check stubs. And clearly they have been paid. Missing check for 4 weeks. And they have told her, her check was on its way.

Horrible experience yesterday at your Boca Raton Florida location. Worker brings food to us. Tips over drink does not offer to refill. Hair in fries. No manager cared or offered to replace. Are you kidding me ????

I was at your store at Pinecrest in Woodmere, OH at 9:00pm on Friday, Jan 28. I am appalled at the staff and lack of management I experienced. There was a line of 8 people waiting to place orders. Nobody was working the cashier/taking orders. We waited over 13 minutes while we watched about 5-6 employees just standing around the back. I demanded to see the manager. They attempted to get the manager but nobody ever appeared. After another 7 minutes of waiting for the manager, I finally left the store and went to Five Guys Burgers. Everyone else in line also left without placing orders. I’m embarrassed for your company. You lost several customers tonight. The entire staff working there tonight deserves to be fired.

Had a terrible experience today the staff was beyond rude … thought it was important for you to know pga mall in Palm beach gardens

My son works for this company and they are failing to compensate him for his work. I cant find no numbers or email addresses to help my son get compensated. I need help on how and when will my son get his pay check.

While in Las Vegas I stopped at the Summerlin, while standing in line waiting to order with my two teenaged children I observed 3 employees preparing food with their face masked down not covering their noses.
I was asked to order outside because I refuse to wear a mask.

While sitting outside waiting for our food, the wait proceeded to dump the entire drink tray allover the table, the same waiter who asked me to step outside to take our order.

I absolutely feel this was deliberate, I then went back inside and kindly asked for my money back and left.

It’s sad when a business finds it okay to violate my freedom when not practicing the very policy their are trying to enforce.

Do to this, I will “NEVER” spend another dime at Shake Shack

Yes my name is Vincent Carty and I have been trying to get in chat touch with Shake shack about a complaint about my food order and no one has gotten back to me it’s really sad that I have to go to a corporate to try to resolve this problem I’ve been a big customer of Shake shack for a very long time and I’m seriously considering not buying your burgers anymore I’m hoping somebody will contact me via phone my number is 917-692-1820

I am distressed that your company is not requiring your workers to be vaccinated against COVID19. In establishment that handles food and has close contact with customers vaccination should be paramount. So disappointed. Now that I know this I will no longer be patronizing The Shack.

Working at shake shack was hell no pay check for weeks after waiting a week in the hole sad story I got children and got to eat, I had to quit!

I am applauded at the fact that you have not come out and made a strong statement condemning the heinous act by your employees putting poison, probably bleach in the 3 police officers drinks. By you not standing up and saying how wrong this act of violence was and the employees were not fired or put on leave till you have finished your investigation you are saying to everyone right now who is going along with this Defund the Police nonsense it’s ok to hurt, sicken or kill a law enforcement officer! You and your employees should think about the fact that say 5 minutes after those officers left your restaurant and a robber came in with a gun, who are they going to call for help, Clorox? I think your lack of action in this situation should be addressed immediately and they should be fired. What if one of those officers were your brother, I bet you would have done something already….

You have better deal with this appalling act of poisoning at your shake shack location in manhattan. I will not be doing business with an unsafe establishment that will poison people that they do not agree with.

Will the corporate office be responding to the story going around that officer’s food was tampered with by putting bleach in their drinks in Manhattan.

Heard about employees from shake shack poisoned NYPD Cops
Hope they sue the crap out of you.
Pretty disgusting that you have unethical Idiots working at your establishment. Customers beware this time a cop but it could be you if one decides you looked at him or her funny. Shame on them because this too shall pass and Hopefully you don’t need help from a police officer one day
Boycott shake shack

I commend you for trying to be fair with the money you will be getting from the government. I am worried, however, that those funds will go nowhere. Please, please, please keep the money and, in whatever town/city you have a location, DONATE THOSE FUNDS to a food kitchen, hospital, or any other organization that sorely needs funds and support.

To Mr.Randy Garutti,
Greetings from Oregon!
Thank you and your company for returning the money so other small companies might have a chance to survive.That was a pretty big-hearted and generous show of American spirit!
Oregon has it’s first and only Shake Shack opening soon in Portland I just read. We will for sure drive the distance and enjoy a few meals and remember what this company did, when our state opens up for business again. Thanks again.
Jessalyn Starr
Gleneden Beach, OR

The apology is worthless. A huge company such as yourself should have been forbidden from seeking taxpayers money through the PPP and your company should have left the funds for the true “small business” owner who needs the money to support him/herself and their small staff. Three large restaurant conglomerates, including Shake Shack, were quickly approved for these loans evidencing their preparedness in completing the application well in advance of opening date to file and depleting the funds quickly. Hundreds, if not thousands, of small business owners who timely applied were unable to secure the funds needed because of greedy big businesses established as corporate entities. After preparing the loan application in advance and then rushing to file it immediately upon the application platform opening makes the apology worthless. The apology does nothing to the bad taste in my mouth from knowing that Shake Shack had the nerve to apply and the nerve to take such a huge sum of money. The apology does not make me or any other small business owner “proud” of Shake Shack returning the money. Your company is not the definition of small business by any means. Returning the money after receiving funding elsewhere simply means that Shake Shack avoided a fraud charge.

Signed: A True Small Business Owner whose application could not be funded.

Let’s hear it for doing the right thing!!! I will spread the word that you are returning the money you were given. I’ve never tried your product. Now I will. We should all look to those who need more than we do and help if we can.

I have read on MSN about you giving back your 10 million from the Federal Government. Job well done!! This story needs to go viral. So many restaurants possibly closing for good because of lack of funding. As a former educator, I am impressed….very impressed. Thank you. I know you must get hundreds of notes of gratitude, but one more letter can not hurt. Again, thank you for helping the “little” guy out there.
When you can be anything at all…be kind!!! That was on my wall at school for a LONG time!!! You are doing this!!!!!

Hi Just read an article regarding your position on the PPP during the coronavirus 19 situation
You have made my day. You may not get much ink for your actions by returning the money back to the government stating other companies may need it more than you but I definitely will go out of my way from now on to support your organization and have my friends do likewise
Again thank you for such a uplifting story
Daniel Meyer and the individuals he surrounds himself make an incredible team
I hope great experience s and fortunes come your way 10 fold…

Hello. I am trying to find a way to contact Human Resources. I am a former employee and I cannot reach my former store for whatever reason. I need to get my w-2. Please get back to me this is urgent!

Trying to reach a human person at this company is frustrating. Is there anyone taking calls. Cant leave a message since the message log is full. smh

I’am one angry older diabetic, I’ve lived for 15 years as a type 2 diabetic, I have the restuarant’s continued hatred and disdain of the diabetic. you have (8) fountains for soda and only (1) for diabetics. You have 10 buckets of regular sugar ice cream and maybe vanilla sugar free. You have evidently have also written us of as an viable spending group. You must not realize how big a spending group we are. As an example of this is since 2011, 1.5 million retirees leave the workforce every month until 2029. Of these it is estimated 500,000 are or will contract diabetics. that’s 10 million possible customers you are writing off. How many are their out here who are juvenile diabetics that would probably love to come in with their parents and grandparents who may also be diabetic. But your experts tell you to write off these many p0ssible repeat customers. Really!!