Where is Servpro Corporate office Headquarters

Servpro Headquarters Address and Contact

Servpro Logo
  • Address: 801 Industrial Blvd, Gallatin, TN 37066, USA
  • Phone Number: +1 615-451-0200
  • Fax Number: 615-451-0291
  • Email: N/A
  • Number of Employees: 1,000
  • Established: 1967
  • Founder: Ted and Doris Isaacson
  • Key People: Susan Steen, (CEO)

Servpro Headquarters Location & Directions

Servpro Headquarters Executive Team



Susan Steen

Chief Executive Officer

Randall Isaacson

President & Director

Rick Forster


About Servpro, History and Headquarters Information

Servpro was incorporated as a painting business by Ted and Doris Isaacson in 1967. As they had a background in cleaning and restoration, they changed the company and started selling their franchise of cleanup and restoration specialists. It sold its first franchise back in 1969 after which its growth continued and shifted the corporate headquarters to Gallatin, Tennessee in 1988. In 2019, this company was acquired by the Blackstone Group for an amount exceeding $1 billion USD. It is headquartered in Gallatin, Tennessee.

Servpro offers cleaning and restoration services to commercial and residential customers whose property is harmed by fire or water. Along with these services, it also offers biohazard cleanup, document restoration, electronics restoration, dry cleaning, and reconstruction. It helps homeowners, businesses and insurance providers

It has more than 1,600 franchises spread worldwide with 24 hours/7 days week availability. With all the training, experience, and equipment, the professionals make sure that the clients feel as if nothing happened.

Servpro Headquarters Photos

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  • Mike says:

    Add me to the victim list.

    I have been using Servpro for a few years for water restoration. Two floods in the same area, affecting the carpet only. The first time we paid for 5 fans for 3 days and had significant carpet damage. They removed the carpet and hauled it away. Our bill was $300.

    The second flood, in the same area was not as bad. They didn’t haul away any carpet and we needed 1 fan for 2 days. Our bill was $850.

    I cannot get anyone from the local office to talk to me about it.

  • Nancy Whitaker says:

    Another unhappy customer. I used your branch in Powder Springs, Ga. At the initial meeting, your man Justin was top-notch in every way. But the troubles began after I signed the electronic agreement for them to do the mitigation of cleaning up after my kitchen flooded. Once they came in and ripped everything out, etc. then came the packing & moving everything out. All of which I thought was included in the ONLY price that I was given for the said job in about the amount of approx $4500. All of which I was told they’d come in and move everything out to storage until the job was finished and then bring it back and unpack it all. NO other amount was mentioned. At least not until the job was finished. Or at least so-called finished. Nothing could have prepared me for the forthcoming bill of approx $7500 just for packing and storage. It all became a living nightmare with one misunderstanding to yet another. Hence, I’ve been trying to figure it all out before I paid the final part that got all screwed up with the loss of several of my items. That has yet to be found. IF ever!! The worst part came today when the bookkeeper sent me a nasty letter telling me that they would only pay me $60+ dollars for items that held no price as they are items of my moms that held over a thousand memories. (In which I ask for $2100 to cover those precious items). Yet they want to tell me they were returned. BS is all I can say. It’s been one nightmare after another in all this and I can assure you that I will NEVER use your company again and certainly will not recommend it to anyone. Even worse. I now plan on reporting you to the BBB as I’ve been threatened to have a lien put on my house just because I have not responded to their emails nor calls for the reason I am dealing with a dying member of my family and have not had time to reach out to them. I would at least appreciate a call from one of the top managers; if not the owners asap. Your immediate response would be greatly appreciated.

    Nancy Whitaker (unhappy customer)

  • Gordon Simpson says:

    we are having alot of problems with your Knoxville Tn. location. we had water damage about a month ago. your company came on a monday and started vacuuming up water, left some fans and de-humidifiers then left them running , next day 2 guys came , ripped up the brand new , 1 week old , carpet, set up a few more fans heaters and de-humidifiers, after about 4 hrs , they left without saying a word to us. finally after calling several times, they came back , 4 days later , leaving all these fans , flopping the new carpet, for all this time . now all the edges of the carpet are frayed, there were 2 rust stains left in carpet. they sent their carpet man here to look at carpet, and he said he could not fix it, due to all the fraying. now the owners will not talk to us , and we have no choice but to talk to their insurance company or our lawyer. please reply, as we live in a high end community, and servpro will be slammed on our group emails, and will not be allowed to do any work here. please look into this. Gordon Simpson, 111 Ganega Trail, Vonore Tn.

  • Terry Brus says:

    Your service is TERRIBLE!! I have been trying to get someone to come out since July- they finally get here and were here two days, collected a check for $3500.00 for half payment yesterday. Came today and spent 1-2 hours and were called for an emergency water damage. Can someone PLEASE call me. I’ve tried to be patient but they are pulling my final string!

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