Where Is Sears Corporate Office Headquarters

Sears at Plaza las Americas shopping center in San Juan, Puerto Rico is a joke. I’ve been trying to get someone, anyone at the store, to alert them to a potential credit card fraud scheme linked to their store and the tel. number on the receipt is not working. I went on the website to find another number and tried several options with no luck whatsoever.

I need to file a complaint Sears is failing the American people – its been over 3 months and my washer is still not repaired as Sears moto!!!

I scheduled a technician to come to repair my central air conditioner one week ago. I took a day off from work to meet the technician and he never showed… kept pushing the time back until close. After establishing contact with the technician, he was not able to come out and made arrangements to schedule a week later. Nevertheless, we both got into an argument over the phone and he disconnected me, then for customer revenge, this technician canceled my appointment without my permission to have another technician come repair my A/C. Great customer service SEARS… love it! I will never use SEARS again.

sears are nothing but liars and thieves, im filing a complaint with BBB and the state of florida crimes division for conspiring with others on this scam of stilling from vulnerable customers. ill never by anything from sears.

I just bought a new house that came with all new appliances from Sears. The dryer (brand new) did not work. I contacted Sears and set up an appointment. The day of my appointment the technician was sent to the wrong address. When he finally did a ride he sat in his car for 30 minutes and spoke on his phone. He came in looked at the dryer said he had to order three parts, the dryer was not working. I was told the parts would be delivered to the house. The parts did not arrive. I contacted the warranty department again they informed me that the parts have been delivered but to the wrong address. They could not tell me if the parts have been kept or returned or sold online or anything. I was informed I had to make a new appointment and start all over again. I tried nine different times to change the appointment and order the parts and was unsuccessful each time. Trying to reach a live person to speak to is an absolute nightmare. When I tried to contact corporate office again there was no live person to speak to. Sears sucks…

I also would not purchase another product from Sears, I bought a washer/dryer 4 years ago the dryer never worked from day one, then the service guy would give a receipt and they won’t now, but back to the dryer it was four months eight service calls and more than $3,000 in parts and labor I only paid $600 for the dryer, and I was told when I purchased this set it was to be replaced after three service calls and needing a fourth I never got it until I went to the Sears store and demanded they do something as the store was permanently closing, I finally got a new one, now I am having a problem with my washer that started in February and is now almost the end of July I have had about eight service calls and no replacement and the service technician will not give me a receipt for any of the service calls and when I call in to the warranty department they are all extremely rude, so going on over five months and still don’t have a working washer, the only thing the maintenance agreement is good for is to just keep replacing parts or just erasing the codes and leaving and not doing anything what a joke!

Never shop at Sears! You cannot reach ANYONE in corporate their phone numbers are all wrong and they do not know what they are doing.We have had issues with a new Fridge and an icemaker bought separately over 3 weeks ago and NOONE can help us. The repairman who installed the ice maker did it wrong and told us we needed a new water valve to make it work.We paid a plumber 200.00 to put in a new valve and the icemaker still does not work.The phone number the repairman gave us to call when the valve was installed goes to a sex hotline and now we cannot get anyone to come fix this for another month.SEARS does NOT stand behind their services at all.I am telling everyone Never buy from Sears!

DO NOT shop at SEARS!

Sears is using false advertising for their appliances and nooone will help.
We bought a fridge and when it was delivered today it is Not the size as advertised on their website. PLUS it had a part missing as well. We waited over 2 months for this fridge and now are stuck without one again.I do not trust Sears any more as we talked to so many people at custumer service and noone cares or even tries to handle this. The fridge is question is a GE model and we even called GE who said it is not advertised correctly and Sears should give us monetary compensation as well as oit money back.It is impossible to reach Sears corporate as the phone goes back to the same customer service anyways. NOOne will answer us about returns or getting our money back.What are average people who do Not have a lot of money supposed to do??? We need help and NOW. leilani Bruce ceraii99@yahoo.com

I would like to submit an email complaint to Mitch Bowling, as I would need his email address to submit my complaint! Please provide his email address!!

My 91 year old handicapped mother has been a loyal Sears home warranty customer for over 10 years. This past Tuesday, December 28 her heater failed and I put in a call for service. I was told that there were no technicians available until January 11th. I explained that outside temperatures were dropping into the 30s and 40s at night and her home temperature was now in the low 50s. This was a health issue they needed to consider. I was told that a dispatcher would get back to me with a more favorable appointment before the end of the day. I received an email saying they could have someone out on January 6. I have called customer service every day since and each time the reps have promised I’d get a call back from a dispatcher. I have received no calls and I have no appointment. Today when I called I asked for a supervisor and was told there was no one in dispatcher and there were no technicians available until at least Monday (Jan 3) and I’d have to call back then.
Years of paying premium for promises of quick reliable service are not really the case and are falsely advertised. I have called and found a number of available HVAC companies in the area, but they aren’t covered as authorized providers. Having to wait 7-14 days to get service is pretty disgusting. It appears Sears wants to collect our $70 a month premium, but doesn’t give a damn about providing quality, reliable service.
Disappointed
Rich Alter

I purchased a freezer from sears and it was on backorder so I order a different one over the phone where I was over charged I have been calling and waiting for months now sense Sept 2020 when will you give me money back

Posting this to Sears Facebook page to inform people on our saga on how Sears and Sears Home Warranty treats their long time loyal customers.
July 26, 2019
On 7-22-19 we had tech from Sears Home Warranty come because our refrigerator stopped working, he said the compressor went out and would get back to us. On 7-24 we contacted them to find out the status and were told compressor was still under a 10 year warranty and Sears would have to fix it and was given a number for Sears Service to call. On 7-25 I called Sears Service and they told me I had to go to Kenmore, called Kenmore they said it had to go back to Sears Service and hung up on me!! I called Sears again and they transferred me to various different departments who kept telling me I had to talk to someone else and was hung up on a few times (very unprofessional). I called Sears Service AGAIN they transferred me to someone who verified we did indeed have a 10 year warranty on the compressor and set up an appointment and was informed I would have to pay $129 for a tech to come out to see what the problem was (we already had to pay $75 to home warranty tech on 7-22, kinda unfair we have to pay for service call twice), we already were told by Home Warranty tech it was the compressor as I told each person on each conversation I had (shouldn’t this information be in your computer files by now?) We set an appointment for August 8 and really hope the tech brings the compressor with him/her to fix that day as by then we will have been without a refrigerator for over three weeks and living out of an ice chest
The refrigerator model number is 795.7105 for reference so the tech brings the correct compressor.
I am VERY unhappy. I was on the phone with the various conversations for over two hours. It should not be such an ordeal to fix a refrigerator.
The above was written on survey Sears sent us but apparently no one paid attention.
UPDATE – August 8, 2019

Sears Service Tech was here today and said the compressor is NOT under a 10 year warranty from Sears/Kenmore but only one year. We told him Sears Customer Service told us it was under a 10 year warranty and we have to have it fixed by Sears and not Sears Home Warranty, (we were told by Sears Service Rep on the phone on July 25th that if we used the Sears Home Warranty people it would invalidate the 10 year warranty so we decided to wait for Sears Service Rep.) The tech today said that your customer service tell people whatever they want to hear to appease them!! He also said we should cancel the Sears Home Warranty and just go buy a new refrigerator (does he get a kick back?). If we do have to go buy a new refrigerator you can bet it will not be with Sears!! We have bought quite a few appliances from Sears but do not like how this is being handled and will not buy from Sears again and, of course, we are telling our friends and family about all of this.

We left it there and called the Sears Home Warranty people again and now they are sending someone out on Tuesday, August 13th. You know we are really tired of getting the run around, we do not know who to believe, we get conflicting stories from each person we talk to, we are just regular people who are not techs or experts on appliance repair and thought you would have competent people who can help customers. Robert has health issues and was just in the hospital for a heart procedure, he cannot lift heavy objects, and all of this is not good for his heart but of course I am sure you do not care about that. We are living out of an ice chest in our bath tub so water can drain as Robert cannot lift heavy objects and we are really tired of having to go buy ice every couple of days, when it is taking this long you should have a loaner like car repair shops do, a few days is one thing but four weeks is way too long.

UPDATE – August 13, 2019

A new Sears Home Warranty Tech came out today and we told him the whole story and he said we do not have a 10 year warranty but five year and that is expired as refrigerator is nine years old. He said the problem is the safety seals and he will inform his company and get us ANOTHER tech that specializes in seals to come out and take a look then go from there if fixable. I asked him if the Sears Service people and Sears Home Warranty share information on the same claim and he said no, he came in here blind did not know the problem that if the Sears Service people had shared that it was the compressor/safety seals he would not have been the tech sent out, it would have been a tech knowledgeable in safety seals and we could have solved our problem sooner. He was the best tech yet

We are in our fourth week without a refrigerator and this living out of an ice chest in our bath tub and it is getting real old fast!!

UPDATE – August 15, 2019

Called the company that sent tech on the 13th and they said he wrote a very complete report telling them exactly what the problem was and they forwarded his report on to Sears Home Warranty on the 13th. Called Sears Home Warranty they said they did not have the report.

UPDATE – August 16, 2019

We had not heard back from Sears Home Warranty and called them and AGAIN got the run around, they said they do not have the report from the tech from the 13th, they gave us a phone number to a fourth company call to schedule a new tech to come out (do they just randomly send people out to fix a problem without the facts? – very unprofessional and inefficient and seems like Sears Home Warranty has to pay these people so it is costing them money for not fixing problems, again very inefficient), when I called the fourth company they said they can’t come out until they get a work order from Sears Home Warranty, then called Sears Home Warranty again and this time got another person who said they are looking for a company that repairs seals (did they finally read the report?), apparently they have to be licensed but they can’t find one in our area (San Francisco Bay Area), why not?? we just cannot be the only people with a refrigerator that has seals that need repair, sounds fishy. We told him this is not acceptable that if they can’t fix the refrigerator they need to replace it per our Sears Home Warranty. Brian said well, before they can replace it they have to try to fix it, yes we understand that but after four weeks they sure are having trouble finding someone to fix it so at this point they should just replace it. It is taking too long. We stuck it out this long because we do have a home warranty from Sears and silly us expected it to work for us. We just do not know what to do

Hey , My name is Kathy Murphy and I am very upset with Sears home warranty and I would like help from someone please.

How do I contact James Mitchell Bowling directly?