Where is Sams Club Corporate office Headquarters

Sams Club Headquarters Address and Contact

  • Address: 2101 SE Simple Savings Dr, Bentonville, AR 72716, USA
  • Phone Number: +1 888-746-7726
  • Fax Number: N/A
  • Email: [email protected]
  • Number of Employees: N/A
  • Established: April 7, 1983
  • Founder: Sam Walton
  • Key People: John Furner, Jamie Iannone

Sams Club Headquarters Location & Directions

Sams Club Headquarters Executive Team

Name

Title

John Furner

Chief Executive Officer

Jamie Iannone

Chief Executive Officer of Samsclub.Com and President of Samsclub.Com

Steve Bratspies

Chief Merchandising Officer

Jeff Gruener

Senior Vice President of Planning, Replenishment and Innovations

Kerry Kotouc

Senior Vice President of Asset Protection & Compliance and General Counsel of Sam’S Club

Seong Ohm

Senior Vice President of Merchandise Business Services

Charles Redfield

Executive Vice President of Food for Walmart U.S.

About Sams Club, History and Headquarters Information

Sams Club was founded in 1983 and named after Walmart founder Sam Walton. In 2016, Sam's Club launched a mobile application using which users can easily scan items while shopping and pay for them simultaneously, without standing in the long queues.

Sams Club is an American chain of retail warehouse clubs who provide merchandise and services for business owners and consumers. It is run by Walmart Inc. The line of products sold by this company includes jewelry, designer goods, sunglasses, crystal and collectibles, electronics, floral, apparel, food, and meats. Sam's Club manufactures and distributes items under a variety of private labels like Simply Right, Member's Mark, Bakers & Chefs, Daily Chef, and Sam's Club, and Richelieu Foods. It has over 100,000 employees working and handling nearly 600 locations. To buy something at Sam's Club, shoppers need a membership.

Sams Club Headquarters Photos

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  • william Wilson says:

    I just got my auto renewal for my Sam’s Club membership. Did it jump from $45.00 to $100.00 without notice. Someone stuck it in me. I get to shop at Sam’s 2 or 3 times a year. I do not want a $100.00 membership. If that is all you are offering please refund my money and cancel my membership. What you did is nothing short of bait and switch.

     
  • Albert Ryan says:

    I’d like to say as a Sams member, I find your delivery time very poor in comparison to Amazon. Also, not having supplies for seniors online such as Bounty paper towels Or Scott’s t.p.

     
  • Mike Frelich says:

    Your policy of charging my credit card $1.00 to confirm that it is still good before I renew my membership next month with that credit card just FLAGGED a fraud alert with CHASE credit card services.
    I am now having to change credit cards, wait till I receive a new card and contact all services that use that credit card for automatic charges.
    Your Manilla, Phillipines service center was not much help even with the removal of the $1.00 when I renew. My time and frustration is worth way more than $1.00.

    Thanks a $million.

    Will be calling corporate office on Monday.

     
  • Timothy Blinkhorn says:

    ATTN: Steve Bratspies
    Living room Set Nightmare
    We ordered a Kensington Genuine Leather Living room Set back in May. The delivery team refused to deliver to the front door on two separate occasion. The Sam’s Club Customer Service personnel directed we take a refund and reorder on each of these failed deliveries. We ordered the set a third time and Sam’s FINALLY directed Special Handling and a different delivery team was contracted (Pilot Transportation subcontractor Commercial Express did a great job) and we received the set.

    Upon inspection (the transportation team delivered the furniture and left quickly), every piece of the furniture had at least one damaged spot, either a hole rubbed in it, a deep scratch, etc. The couch seat settled deeper than expected and after I flipped it over, you could easily see that the wood blocks that connected the seating to a support was defective. The pull handle cable for the reclining love seat broke the second time my wife sat down, the other seat doesn’t operate at all!

    The entire experience has taken three months, three deliveries and then you deliver a defective product. My wife is going thru your customer service line now to try and remedy this yet again. This has been a night mare. I’ve been a member of Sam’s since 1988 and I vow to never purchase another thing unless you as a Corporate entity make this right.

     
  • Brian says:

    Ordered a LifeSmart Hot tub on line. After being told I would not recieved this item for 4-6 months I cancelled the order with an operator at Sam’s Customer service …the 1-800-776 number. I was assured the order was cancelled via the operator. Then I went onto my on line account and cancelled it again. After 3 months pass ,I get an email saying that my hot tub is going to be delivered with the next 3 to 5 days. I click the cancel order option again for the 3rd time. 2 weeks later $3176.95 is taken out of my bank account leaving me -$2016.67. Yes negative!!!!!! I’m going on week 6 of trying to get my money back. Lie after lie after lie that’s all I hear. Spoke to someone I thought was finally going to help ,but nope, she says wait the 10-15 days for the money to be deposited into my bank account. What happened next????? You guessed it,. nothing !!!!! Now I spoke to a supervisor and he tells me the same bull crap the others told me ,but he swears he is going to help me this time. He calls me back ,(first time I ever received a call back that I was promised) and says he has manually generated a refund for me and to wait for his call with confirmation. 5 days pass and he finally called back. Now he says I have to wait another 7 -10 business days to see my money . We aren’t talking $30, we aren’t talking $300 , this is $3000+. This has already caused me to fall behind.on my mortgage and my utility bills are falling behind now too, it’s hard to recover for a $3000+ mistake made by Sam’s on 3 separate occasions. To say I’m angry would be an understatement. Please ,I’m begging anyone who reads this, please help me asap….I’m running very very thin on patience. I have filed a complaint with the Better Business Bureau

     
  • Brian says:

    I need to speak to a corporate employee from the USA. Not an operator from the Philippines. How can I do this? I have a very serious problem with Sam’s that after 6 weeks is still not resolved. Lie after lie after lie.

     
  • Cheryl Thede says:

    COVEY -19 SAFETY CONCERN AT SAMS CLUB RAPID CITY, SD. STURGIS RALLEY IS HAPPENING HERE. YOU CAN’T WASH YOUR HANDS PROPERLY IN THE WOMENS RESTROOM. 1). The water stays on for 3 seconds 2). The water comes out scalding hot 3). Its been this way for many months. 4). I tried this morning to report this on the phone to the manager and was put on endless hold.

    Could someone please fix this, there are a lot of extra tourists in town this month and we need to be able to wash our hands properly. I like Sams Club and have been shopping for years here.

     
  • Robert Lann says:

    ATTENTION: Charles Redfield, Executive Vice President of Food for Walmart U.S

    Hi, I love my Sam’s Club. About 6 months ago they started cooking the Rotisserie Chickens to 180 Degrees or more. By anyone’s standards, that is OVERCOOKED. STOP IT. 165 degrees is DONE.

    SO, the dark meat is fine but the white meat is OVERCOOKED and DRY. EVERY SINGLE CHICKEN they cook is OVERCOOKED.

    I fully understand the concern about food safety.

    The associate that is working the chickens is nasty and rude. Yesterday he told me to get my chicken somewhere else and I could just leave after I asked him if chickens looked overcooked.

    I talked to a manager, Laura, and she said they have to follow YOUR direction regarding temperatures….

    They know me since I have brought this subject up about 3 times already.
    So now I am writing to the source…

    I would rather buy the Rotisserie Chickens RAW and put them on my own Rotisserie…. That is, if they continue to overcook all the chickens to WELL DONE/OVER DONE. Can I do that? Seasoned and in the container but RAW?? I am serious.

    Respectfully,
    Robert Lann
    6044 S gulf mnr
    Pensacola Fl 32526

     
  • Frustrated says:

    I am not a Sam’s Club member. I do not want their unsolicited emails. I have unsubscribes at least ten times over the last year but am still getting emails. How do I stop them?

     
  • jg says:

    sams club ingages in hiring discrimination at there store in addison ill they need to be called out on this with legal action

     
  • Melody says:

    Was just checking to see what your stance is on masks in your stores. Colorado resident. Thank you

     
  • Mary Potter says:

    2nd time at same store.

    North Carolina is now in the Top 5 States with rapidly rising & alarming increases in Covi-19 Cases, etc.

    on 6/19/20 I shopped at the Sam’s Club in Winston-Salem, NC 27103 same store as in May Store No. 8228. The store was packed with people. No Counting at the door nor limiting the number of people in the store. No social distancing between customers (too many in the store). 90% of the Customers were not wearing masks. there were many families &/ groups of people together. I was surprised to see the lack of precautions take to limit Covid-19 exposure person to person.

    The next day I went to the Walmart in Winston-Salem, NC 27103 Store #2472. I found a very different situation. Both entrances had employees counting people as we entered. ALL the customers were wearing masks. I stopped an employee an asked her what the Walmart Guidelines for dealing with the Covi-19 Pandemic & safety. She told me that there was a limit on how many people could be in the store at one time. Customers were Required to wear masks & if they didn’t have one they were given one. Social distancing guidelines were followed.

    Same company two very different environments. There is absolutely no excuse for the Sam’s Store to not make shopping in that store as safe as possible. Especially in a state with a growing problem.
    It is certainly concerning that some of our citizens are not attempting to be as safe as possible for themselves & others But, more so for a Global Company Walmart/Sam’s is not taking steps to provide a safe environment as possible. Which only adds to a false sense of security in this pandemic.

    My two cents, Store Managers should face serious consequences for not following your company guidelines & state guidelines during the Crisis. People are dying form the Virus! North Carolina is only in the second Phase of reopening & has not gone the next phase due to the rising Covid-19 cases in NC.
    Please take action!

     
  • TD says:

    What is going on with Sam’s Club has Costco bought it out?

    I have never been so disappointed in the changes Sam’s club is doing!! IF I wanted to be a member of Costco I would buy a membership I bought a membership to Sam’s because you had things I like, enjoy. I understand change but I don’t understand to the extend of turning into Costco. NO Diet Coke at the fountains, I enjoyed my Saturdays at Sam’s club getting hot dogs and a diet coke, NO more for me on Saturdays, you are no longer caring products I use for my business. and items my family enjoys. I have even spoken with checker and other employees and they are also confused of why you are turning Sam’s Club into a Costco you even set up the store like a Costco. WHY?

    I really feel I am not alone when I say these things we want Sam’s Club not Costco!

    One thing I have appreciated is the way you have stepped up to the Covid-19 Virus and do appreciate all your efforts!!

     
  • Monica Geub says:

    When are you going to let business owners in early again?
    I want a discount if we’re not going to be able to get in at 7 am I own a business and can’t make it During the hours you have

     
  • alexander guzinski says:

    Alexander Guzinski is my name. I am a PLUS member. My membership number is 1013410416413243. I have been a member since 1994. On 4/24 I ordered 3 – $100 Sam’s gift cards on order #5157531178. You debited my credit card for $300. I received them 4/28. On 5/4 I drove 18 miles to my local Sams Club with the card gift recipients and tried to use the gift cards. We were told by customer service they were invalid. They could do nothing to help me. You cannot imagine my embarrassment. I try repeatedly on line to check the balances on the cards and the pop-up window keeps asking me if I am entering the correct card and PIN numbers. On May 5, I contact customer service in El Salvador and am given service request #200505-003248. I receive no follow-up response. I contact customer service once again on May 9 and am given an incident #200509-001467 with a promise of expedited response and resolution. It is now May 12. I have had no response and no resolution. I am 73 years old and I cannot ever recall ever having received worse service from any organization in my life. Every effort I make to resolve my simple issue simply makes me more frustrated. Your “customer service” department is inappropriately named. It should be called “the joke’s on you”.

     
  • Israel Perez says:

    To whom it may concern at the corporate level. My name is Israel Perez . I have been a member for more than 15 years. I recently ordered a Mathew 3 pc living room set online, Today 5/4/20 I received the merchandise. As the boxes were being off loaded I noticed a few large holes in the packaging, so I opened the box which contained the sofa in order to insure that there was no damage, before I signed for the delivery. The contents of that sofa box were fine. So I indicated the damage to the boxes and signed for the delivery. I then proceeded to bring the sofa into my home. I folded up the box and set it out with my trash because Monday is pickup day and I didn’t want it sitting around. I then opened the love seat box and as I was doing so the sanitation guys picked up my first box and allowed me a minute to place to love seat box in the truck. I brought the love seat inside and proceeded to the last box with the chair. Upon inspection of the chair my wife noticed a hole on the front of the left arm. I immediately got on the phone with customer service and spoke to a young man named Al. I explained the issue and and was told that I had to return the entire set. I explained that I didn’t want to return the entire set I just wanted what I paid for a new undamaged chair. He then told me that he would call my local Sams club to see if I could just return the damaged chair for a new one. I waited three hours before I called the customer service a second time. I then explained my problem to Darvine call# 200504-017935 he came back with an offer to discount 10%. I explained that I just wanted what I paid for, not a discount. I was then transferred to a supervisor name John. call #200504019260 First John offered a slightly higher discount. I again explained that I just wanted what I paid for without having to return the entire order. Now john offers to fix my problem, he however must have up to 5 days to return my call with a possible solution. I now have another problem, as I was looking at the order I realized that I ordered the Mathew set and got the wrong set, an Abbyson set. Someone please tell me that this is not corporate policy. Someone must be able to fix the problem. I would appreciate some real help with this issue. Thank you in advance . Israel Perez, 3720 se 2nd street Ocala Florida 34471 Phone 352-426-3925 member #690 10100 010715465.

     
  • Sinnamon says:

    I went to Sams for over a month (April) for toilet tissue. You did not have any. My friend with a Costco membership provided me with tissue. I pay a membership fee and use self checkout because your lines are too long and few cashiers. My Membership expired. Are you extending the expiration date because soo many people are out of work.

     
  • Sean Stanton says:

    Hello! I’m a second year member who uses the mobile application for shopping. I’d like to say that it’s a superb application however it crashes to much ( shouldn’t) and once you’ve checked out you can’t go back in to change the amount in your basket before checking out( have to have it scanned at the door and repeat process). Annoying! Can this be fixed by your programmers or is it a third party application a that’s what they were told to do? Thanks!

     
  • Susie Ruiz says:

    This message is for whomever handles memberships.
    I have had my membership since 1987/88? I was under my name. When I married, I place my now former husband on the account. I just left a Sam’s Club in Austin texas, where I learned that my name had been taken off as primary account holder. My credit was used to place account in ex husband’s name. Your manager/associates were very gracious in addressing the issue… however I am not satisfied and feel that my account has either been fraudulently acquired or inappropriately placed in my ex husbands name. I do not like to give personal info on emails so if you would please contact me at 512-470-4335, I would greatly appreciate it.

     
  • Stewart Chadwell says:

    Dear; Mr John Furner I was Shopping at Kannapolis, NC .I went to self check lane one of your associate start unloading my Cart said to me I had too many of same product. There weren’t no sign of how many. She’s invaded my Soc dusting less than 6ft.

     
  • Isidoro Rocchio says:

    I keep checking to find out if you have Corned Beef shipped to the store, but the manager said they can’t order anything because they are getting they’er orders from the computer, automatically. I need three case of Corned Beef a week can someone tell that to the computer and send it to Sarasota Florida.
    I would appreciate it.

     
  • Kathryn Popovich says:

    Good morning corporate team. I hope all are in good health today. I HAD to go to my Sam’s Club store in Washington PA. yesterday ( 4/6/2020 ) to retrieve my order I placed online 3/31/2020. Because of the COVID-19 I DID NOT want to go into the store. My husband has stage 4 terminal cancer so I must be very cautious of germs. The credit card on my account expired. I tried to edit that but was not able to. I panicked thinking my time slot would close so I hit PAY AT STORE. I called the store next morning but was told I would HAVE to come in to pay. On entering your store the next morning I was appalled by the lack of concern for humanity by the staff working that day. In PA. Governor Tom Wolf had mandated all to wear masks if you had to go out in public. Not only was the greeter mask-less so were the staff handling my order in the pick-up area plus those two were glove-less! I saw managers without either also. AND so was the baker stocking the baked bread section. NO gloves NO masks??? One more thing that really upset me was the fact that Sam’s NOW has spit the italian bread that normally was packaged 2 for the price of $2.69 to a single loaf at $2.69. THAT is taking advantage of this pandemic. Sam’s Club in Washington PA. fails it’s people. You should be ashamed.

     
  • Ellizabeth Madrigal says:

    Hello Sam’s club corporate staff;
    I shop at LA Habra, CA club, and the store maintains their standards. It’s nice and clean and have good quality items.
    I’m reaching out to you in a plea to please help us the medical employees, working round the clock and not being able to stand in line in the mornings to buy one bundle of toilet paper, and unable to buy online because it disappear from your front porch. All I ask if we show our badge from the hospital, we know that Sam’s club will have essentials for us in the evening. Most stores have this items available in the morning, but what about some of us working round the clock? Please be the first to support the front line hospital workers by having some first hand essentials in stock for us! Not asking for a discount or freebies! I appreciate your support! Desperate mother and County hospital employee.

     
  • Edna Perry says:

    Today I went shopping at the Sam’s Club store in Frederick, Maryland where I normally shop. Among other things I purchased Member’s Mark fresh boneless skinless chicken breasts which I generally get. The product today was riddled with more fat and waste than any I have ever purchased. Much too much. There is a Costco nearby and I intend to shop there and purchase my chicken from there in the future. I am very disappointed and this looks like a deliberate act to get rid of inferior product in these trying times.

     
  • Kim Beckwith says:

    RE: Sam’s Club, 600 Apt. C. Bullhead City, AZ 86429.
    Hello; all I had to get was pick up a prescription (I am an elderly person). I was not allowed to go to the head of the line – instead, was asked to wait at the end, which turned out to be 15 minutes. Nice to see that Sam’s Club is keeping up the customer service standards and also focused on the community. The person trafficking was also bragging to the line that he still had a job and would then laugh. This is not over. I’m going to find someone who will listen and take action.

     
  • Betty Hayes says:

    I went to Sam’s club in Shakopee MN and the store was a mess, nothing had been wiped clean in the dinning area and the carts were not cleaned, they did not even have the wipes available, I talked with one of the Manager he said ok, what does not say to customer, he does not care, I have been with Sams club for over 30 years, this first time I have had a bad experience.

     
  • G NELSON says:

    BAD CUSTOMER SERVICE FROM SAMS CLUB IN GRAND PRAIRIE TEXAS FLOOR MANGER ROLAND WASTE MINUTES OF MY TIME AND OFFERS NOTHING FOR MY TIME WASTED JUST HE WILL PASS IT ON SAD EXCUSE FOR A MANAGER I ASKHIM IF HIS TIME IS FREE AND HE SAID NO

     
  • Suzan Buchaklian says:

    Now, I am going on a whole week without receiving the bid I won at auction. I have spoken to multiple representatives who promised a call back and an email without response. When does Sam’s club address customer issues. Sam’s club had no issues charging me for the product I have not received. I will be filing a complaint with better business.

     
  • Suzan Buchaklian says:

    I purchased a gun case at the auction site. I was supposed to receive it on 2/1. Still have not received it. I have called twice the customer service, located in the Philippines, and went on line complaining, still no answer. They can not locate it. I am very angry at this point. I have been a sams club member for years. I have been charged for it too. My expectation is to receive one by tomorrow. It was to be a gift for my grandson. Not a great customer service. The right hand does not know what the left hand is doing. I expect an answer ASAP.

     
  • kim m luizzi says:

    I have filed a complaint regarding the ignorance, rudeness and unprofessionalism on January 28, 2020 against the General Manager (Brian) of Sam’s Club, Latham, NY.

    We are a 2nd tier subcontractor who performed snowplowing services at said site, who has not been paid $1100.00. I have tried three times to reach out to the 2019-2020 Snowplowing contractor, Gallivan Landscaping & trucking. I have tried to reach out to Gallivan’s subcontractor, Carolyn Best….to no avail as well as the General Manager. There is absolutely no phone number for the Executive Office nor an email for same.

    I am bewildered how a company this size has no email or complaint office. I have been told by several people within “Membership Services” to contact the person in charge of the contract. I have received absolutely no help from anyone within Sam’s Club to help resolve this issue of non-payment. I cannot believe that Sam’s Club would place in management such a person like Brian. He was ignorant, irate and rude! He hung up on me instead of trying to help resolve this non-payment issue.

    I have also informed the General Manager of Sam’s Club, Latham, NY that he did not do his due diligence by ensuring proper insurance (from Subcontractors) as well as valid driver’s licenses. The subcontractor, Carolyn Best and Joshua Fonda were on site, plowing and neither have a driver’s license. Do you realize the liability Sam’s Club would have if there were an accident?

    I am, once again, reaching out to Sam’s Club for some assistance.

    Sincerely,

     
  • Rochelle Frantz says:

    Here I go again. Again I preordered a tray of brownies to be served for my Christmas Eve dinner. 25 minute before I was due to pick them up I was notified that my order had been canceled. No explanation as to who or why. I realize it is a small thing for a corporation as large as Sams club however, it is a large thing to me. This is not the first time I have had trouble with orders and the result is the same. Nobody cares. I have even been told that I was not a plus member I have been a plus member for years. I had to go home, check my check register, go online to my bank, print out the transaction and go back go Sams to prove that I was a plus member,, Rude staff, buck passers, again nobody cares. excuse was they were out of them, second excuse they were to close to expiration date . Why accept orders if they can’t be fulfilled. COSTCO here I come They gave me a reference number of 191 224 003 045 and told me I would hear from someone within 24 to 48 hours however, I have heard that song before.. Nobody ever contacts you

     
  • jan hightower says:

    your coustomer sucks>>>>> yall need to do something about it. why does it take 3 hors to get help???????

     
  • mary west says:

    I shop at Sam’s in Clarksville, Tennessee. I pay extra to get in to the store early. It used to be 7:00, now it is 9:00. Why pay extra if you are going to take away the option of shopping early. This morning the lady at the front was rude to me and I was rude right back. A lot of people were turned away this morning because of the change in opening time. I certainly hope you will go back to the 7:00 opening.

     
  • Guest says:

    Sam’s club in Temple. Other than Donna at the checkout door, the management and most other employees suck.

     
  • john e andrykowski says:

    Denver Sam’s Club No. 6632 has deceptive advertising and the manager is vERY RUDe :[ NEVER AGAIN

     
  • James says:

    Yesterday my wife hurriedly shopped at our local club to find only two cashiers were working. Both had very long lines of customers with overflowing buggies. She went to a self serve line and discovered that her card was rejected which forced her into a very long line. When she finally got to the cashier and asked why her card wouldn’t work she was told they wanted to remind her that our membership would expire soon. This was on Nov.15 and out membership expires on Dec. 4. This also happened to me last year at the gas pump which forced me to go inside and renew to get gas. With all the ways to contact us, I see this as a bullying practice that is very rude and a huge inconvenience. We are now considering if we really want to renew. Is it worth it?

     
  • Janice says:

    I am looking to buys Pittsburgh Steelers executive office chair in gold and black. Is there any place that I could buy one. I live in St. Joseph, MO

     
  • Jan says:

    I want to thank the Stream Marketing Inc group (Mark McGuire, Jeremy Pate and Matt Wyent) located in the Sam’s Club on Fisher Road in Sharpsburg GA. They concentrate on customer service before and after the sale. I was looking for a new cell phone and I had a LOT of questions and they answered them all. Thank you Mark, Jeremy and Matt for making my cell phone purchase at Sam’s Club an enjoyable experience. I will continue to shop at Sam’s Club first for my technology as long as I see the Stream Marketing there. Thank you for the Customer Service!!!!!!

     
    • JOE MARTIN says:

      You were LUCKY, My Sans club in OHIO,– ST, CLAIRSVILLE, IS WORTHLESS. All rude, liars, dare you to delete your membership, ONE BIG CIRCUS,, AND NATURALLY, corp, doesnt care all they do is keep their number secret, and cant even give you a REAL e maill addy.ALL phone numbers are PHONY or does to a call center because CORP. DOESNT want to be bothered, So i took back $ 300.00 worth of goods, cancelled my membership, of 21 yrs, will report them to Consumer protection agency [ fraud ?] and my daughter who has her own business will cancel her membership next week, She spends about $1,000 every month.

       
  • Vanessa says:

    I wrote a comment on October 1, 2019 and as of yet have not received a response or resolve to my $638.68 refund. After many calls and being on hold nothing. I have spoken to Alicia, Dawn, Andrew, Alex and Mo. Maybe fake names, but I understand that the calls are monitored for training purposes, however I hope nobody is trained by this process. Sam’s is on the thumbs down for customer service.

     
  • Debbie Leavell says:

    I purchased premium gasoline from your store # 4798, 284 Summit Square Blvd., Winston-Salem, NC 27105, on October 3, 2019. The prices posted on your curbside sign read $2.58, which was near the price of regular unleaded at most other stations in the area. On Wednesday, October 9, 2019, when I posted receipts and balanced my check book, I noticed the price on my Sam’s Club receipt showed $2.71. I was a little upset, but took accountability for not checking pump prices when I purchased the gasoline. I was by the same club on Thursday, October 10, 2019, and noticed the curbside sign showed a premium price of $2.55. Out of curiosity, I drove in to check the pump price. Imagine my surprise when I saw the pump read $2.66. I called that club around 5:30 that afternoon and asked to speak to a manager. The young man who came to the phone after almost seven minutes identified himself as Alex. I asked if he was a manager, and he said he was a front end supervisor who did a little of everything in the store. After explaining my concern to him, he started in with a lot of excuses that didn’t have much to do with the situation. He said there was a manager on duty that I could speak to if he had not satisfactorily resolved my issue. I told him that I had asked for a manager initially, and that I certainly did not want to repeat myself again. I did advise him that I would be contacting corporate regarding this situation. Admittedly, I should have checked the pump price before pumping when I was there on 10/3/19, but to see the exact thing again the very next week represents a pattern, at least at this location. Looks like a ploy just to lure customers in. Not a good business practice. I do intend to notify “Ask Sam” (a public info column in our local newspaper) to advise people to be sure to compare and verify Sam’s gas price postings.

     
  • Rich J says:

    I have been a business member since Sam’s took over Pace. That was back in I think 1988 or 1989. I did stop being a member for about 4 yr period. I became a member again in 2015. Always shopped on Saturdays at 7am. This is at the Niagara Falls New York store. Well this Sat 10-5-19 I find a printed note on the entrance doors that stated as of 10-1-19 no more business or plus member early shopping. New hours for all members are 9am M- Sat. I got no forewarning about this change. I do get the emails they send me to come shop but no mention of the reduced shopping hours. Now today 10-7-19 a family member shopped there and asked about the change and was told that it does not go into effect until 10-11-19. That’s not what the notes stated and the doors where locked and this was at 7:30am 10-5-19. I also watched 3 vehicles pull up to the doors and drive off before I drove off. I also called store that Sat. after 9am & the person I spoke to said that they had to change the hours because they did away with the night crew. Just another corporate decision to save money & the heck with their loyal customers. If corporations want or need to cut cost then it starts at the top. CEO’s & board members are over paid & only out for their best financial gains. I have yet to see any business go under because of the workers. So their thinking is to cut cost is by reducing services? well their decision has got me to cancel my membership & request a full refund and take my money elsewhere. Great job Sam’s Corporate Greed Leaders!

     
  • harvey says:

    we went to the sams club in Lakeland florida, in sep 2019, bought a membership, tried to use it 4 oct 2019, was told it was expired and the CSR at the store was no help to correct and told me to call corporate. They feel untouchable with all the phone answering devices and not a real person to talk to. Then manager wonder why people are angry when they do find a real person. I am of the impression that sams and wal mart do not care about customers, only their bottom line, think they are the only place in town. guess what, there are other places, and one customer at a time we are leaving. I will pay a couple pennies more for a warm and friendly place to shop where you can find real people to assist you, unlike the CSR at Lakeland sams club.

     
  • Bigmike says:

    It took 1 hour to finally get to someone with my request that a discontinued item be brought back into the stores. I went through 2 people that really didn’t understand English, waited for 20 minutes for “supervisor” and got disconnected once. After telling these people it was discontinued, they proceeded to look up my local club, look online, make me wait, to finally tell me it is not available. No sh_t sherlock!

    Why is it so difficult to simply place a request for a product? The people in the local club claimed that the products sold well and didn’t know why they stopped offering them. One person told me that the brand wasn’t available anymore but over the years Sams has had a number of different brands, so what’s up?

    My first item is chunk blue cheese. All you offer now are “crumbles” that taste of the chemical used to keep them from sticking together. Most of the popular cheese is offered both in chunk and shredded/crumbles, but not blue cheese. 2nd is pork belly. I have bought 2 over the last year and tried to buy more but was told out of stock. Now, it has been discontinued.

     
  • Vanessa says:

    I purchased a mattress set from Sam’s online after dealing with some issues, I asked for a return of the mattress because it was defected. I am disabled and I told the person on 9/18/19 that I would like to return the mattress set and get a refund she said no problem. I also told her I needed the refund to my credit card so I could purchase another set and she informed me that the process would be they pick up the item and then give a refund. She said “I will put a rush on it for you” well they picked up the mattress set on September 23, 2019 and I have not been credited for it. As of right now I have been on the phone on hold for over 47 minutes finally Dawn from the Escalation Team comes on the line and is looking into it. She informs me that the mattress has not been brought back to the warehouse to be scanned in and then they will refund the money. She checked into it and put things through so hopefully I will get my refund in a couple of days. Please tell me why I have to be penalized because it takes over a week for your company to get the return? I have been a member of Sam’s Club for years and did not know that I would incur such drama. The first 2 calls are outsourced and I could not even understand most of what they were saying. This is not Best Practices when your customers are unable to understand your customer service and have to be wait so long for resolve.

     
  • Guest says:

    Your location in Colorado Springs, Colorado off of Woodmen Road has transitioned back to having to show your membership card to gain access into the store. This is something that has always been done, but a while ago Sam’s Club didn’t require members to do so and have implemented this practice again. The problem is, now employees that are standing at the entrance asking members to show their membership card are being met with grave resistance from customers. Customers are responding and acting out in very rude, disrespectful, tasteless, angry and inappropriate behaviors towards those employees at the door checking/requesting membership cards be shown. Customers are reacting in aggressive, threatening and intimidating demeanors towards employees checking membership at the door because for a while, they didn’t have to and now all of a sudden they are required to again. I feel appropriate, visible signs should be posted at the entrance and throughout the store to inform customers of this change. Also, members should be notified via email and by whatever communicative resources that are available (news channels) to inform them of these changes so customers can be made aware in advance, to cut down on the unnecessary and negative behaviors from customers. In addition, management/supervisors should be made more available, or even stand at the entrance themselves occasionally to witness and intervene with these negative encounters. No employee should have to tolerate abuse and disrespect from anyone.
    In this world today people are simply angry for whatever reasons and will utilize any scenario to vent and just take out anger and frustration on those employees who serve. I’d hate to have a member showing their membership card escalate to a mass shooting or employee confrontations in the parking lot or other unpleasant outcomes. Human capital awareness is imperative regarding this issue and employees are becoming more frustrated about this change along with the consumers. An intervention needs to be implemented immediately to ensure employee safety as well as consumer satisfaction regarding this matter.

     
  • Sandra Stalcup says:

    We would like to be considered to open a SamsClub store in Clovis,NMTHer is a Large community of retiree,s here of which I am one .The Clocest one is in Lubbock,Tx.and we do not have a way to get there always . Thank you Sandra Stalcup

     
  • Jana says:

    Due to your affiliation with Walmart and their recent attempt to impair and dismantle my Second Amendment rights, I will no longer shop at your stores and I will be transferring all of my prescriptions. Stay out of politics, idiots. I’m taking my business elsewhere.

     
  • Bill Mechan says:

    Iordered a mattress from sams club.com. I canceled the order and received an email on8/06/19 stating that my refund for$486.54 was being processed I still haven,t received. I called to complain and was passed to 2 different people after 45 mins. on hold they hung up. I called back and was passed from a girl named Lisa to a girl named Lavarsha who say she would call me promptly the next morning . That was 2 days ago my order # was3193676866. This took 2 hours to get nowhere and my next step is to take you to court for a refund This is ridiculous.

     
  • Guest says:

    After more than 20 years of membership, Business at $100, we are terminating our relationship with Sam’s Club. The reason is a rather aggressive approach by a vendor, DIRECT TV (aka: [email protected], dba as SBC Communications). They have attempted to question my decision not to sign up with them, as we have decided to remain with another telecommunications Company that we have an interest and an investment with. The Original AT&T stock we were forced to sell when SBC took over. It was both unethical as well as a problem for us with the devalued stock we had to sell or lose its value. I have indicated I am not interested in subscription to DIRECT TV and have reported this to management and replied on my e-mail. As far as any response to my e-mail, SAM’S CLUB remains silent. “Maybe the problem will go away if we do not respond?” Right, we are going away and improving our membership with COSTCO, who does not “buttonhole” its membership into unnecessary vendor confrontation. Fred, Former State Ombudsman, Colorado.

     
  • - Roberts says:

    About a month ago, I attended a hiring event at the Golden Ring location in Maryland. The interview went well, and I was offered a position on the spot. The hiring manager told me I would receive a welcome and orientation email. However, I never received that email. After calling multiple times employees responded with there was not a manager available every time I called. I never heard back from Sam’s Club until this past Friday 8/23/2019. I received an email stating that Sam’s Club wanted me to come in to interview again. Confused, but ecstatic to work for this fantastic company, I decided to go. When I arrived, the employees were not willing to help me and told me that interviews were cancelled and there was a hold on hiring. However, after making my way to Sam’s, I NEVER received an email or anything stating not to come in today. I called and asked to speak with the hiring manager or store manager, however, a team lead insisted that there was not one available and she had to help. She informed me that now I have to contact workday because that’s who sends the emails. However, this has been a very frustrating journey. Why am I contacting workday about if someone from your company hired me? If your company doesn’t even know what’s going on and is consistently rude when it comes to helping me, why continue to reach out to me? Especially if I was offered a job on spot. I seem to get every other email except the ones that seem to be most important. I got my hopes up not once but twice to begin work with you. Sam’s Club is a widely known and respected company. My experience has not been pleasant or respectful of my time and effort. I am a shopper at Sam’s Club as well. However, ever since this heartbreaking experience, I can’t bring myself nor can my family, shop with you again. I really hope there is a way to fix this situation as I would love to be apart of something great with this company.

     
  • Craig says:

    To Whom It May Concern,
    First, let me say my family enjoys shopping at Sam’s Club. We have been customers for well over 20 years. My wife purchased a membership to start building her credit. The closest Sam’s was a 45 minute trip one-way. Now there is a store in Clarksville Indiana which we shop at. It is only a 5 minute commute.
    This is a short story about myself, just to give a little insight into the individual talking to you. I am an Army veteran and was an NCO in charge of troops and their well-being. I never was over bearing or belittled my troops. I built respect with them and they respected me. I still follow those rules today. I earn Respect.
    When I exited the service, I went to college and earned some degrees. I started teaching and went to a college and became an associate professor. Before retiring, I was a Department Chair of 2 departments at the college. I am now on the other side of 60 years old and am on a fixed income. Ok enough about me.
    I am writing in part about a few individuals that work at the Clarksville store and some of your corporate policies.
    This past Tuesday my granddaughter and myself went to Sam’s to make a purchase. In the past I have been asked to upgrade to a “Plus” Membership and I would reply “No Thanks” and the cashier would go on. This week was different, I was belittled by one of your head cashiers or managers. She stated if I was not upgrading, I could no longer purchase items before 10 o’clock. She kept repeating herself and then the other 2 employees working the lane started stating the same thing.
    My granddaughter asked me why those people were getting mad at me. I told her they were not mad, it was their job to push a different type of card for the store.
    As I mentioned, “I am on a fixed income” and I am sure there are many other customers that are on a fixed income. I enjoy getting out in the mornings and getting things done. My wife always says of me”you get more things done before noon, than most people do all day.”
    I am sorry your Corporation feels the dollar is more important than customers. I enjoy the shopping experience and will not stop using your store. However, it has been a letdown.

    Thank you,
    SAM’s Customer

     
  • Joseph says:

    I have been a member for many years
    I’m handicapped so I use electric wheel chair
    Today I went shopping at Sam’s Club Orange Blossom Trail Orlando FL
    I selected a T Shirt which was listed as $34. When I went out in the parking lot on the wheel chair after check out.
    I noticed that the TSHIRT was for $8.95 So I made a U Turn and went back inside on my electric wheel chair
    Fearing that the wheel chair’s battery might die so I entered from the Exit door as the Entrance door was bit far from car.
    The Manager on duty JESSICA jumped on me that why did I enter from the exit door. OMG she started calling Stephanie.
    Cause she didn’t speak Spanish so Stephanie shall warn the door guy why did he let me in. She was furious at the door guy and at me.
    NO decency No politeness to a Handicap Person. Very upset and rude like she is the king of Sam’s Club
    I had stuff on my electrical wheel chair which was paid and checked out. I told her that I wanted to get more T Shirts of all colors as I found out they are cheap.
    SHE SAID NO. You can’t go inside. I must go back in my car and unload all the stuff or unload my stuff at the customer desk before I can go any further back.
    Every one was shocked the way she was reacting to an old handicapped man. UN BELIVEABLE.
    OMG OMG, I have never encountered such a nasty manager in my Life. I’m handicapped on an eclectic wheel which battery is about to die. She didn’t care.
    I have to go back to unload my stuff or unload at the service counter. This was a huge production for me. I just wanted to get more T Shirts.
    SHE SAID NO and called the security on me. Instead of buying I just left the damn store. Heck with T Shirts. It was Sam’s Club loss
    You lost sales and a client. SHE has no idea how to deal with customers or be polite and helpful. Big deal If I entered from the exit door
    Was that an Airport Security that you are acting like a police man. She must be fired. She is not good for your company.
    She is the only non-Spanish speaking Latina there. ALL other are so nice and polite and helpful. If I was a manager, I would go get the T Shirts and check out for a customer to go extra mile. Instead of screaming, threatening like a rude nasty person. I made a mistake went shopping at Sams’ Club.

    Joseph Shereef
    301-549-4900
    301-804-8485 (Current Active #)

     
  • Stephanie says:

    On Saturday, July 6, 2019, at approximately 4:00 p.m. I was in your store to purchase some chicken wings. There was no chicken wings to be found. According to one of the employees, the Chinese restaurants are coming in early on Saturday mornings to purchase all of the chicken wings. I have been told to come back the next morning early to make my purchase. I know it’s a first come first serve basis but what about all of the other members? If you are going to cater to the restaurants and not think about your other members, then perhaps you should become a restaurant depot. Remember, you closed your store in Boynton Beach, FL, which makes it double the members who come through the West Palm Beach, FL store. What happened to the Coconut Cakes? I understand you are no longer caring them. I hope you will take this into consideration. If not, I have no other choice but to move on to another club store.

     
  • Dorothy Rowin says:

    We have been members of Sams for years we moved to Hoover Al. your worker there don,t say good moring or smile at the members they look like a bunch of tramps if they have to help you it,s like don,t bother me I,m here to get paid and that’s it so went to Cosco man like day and night they could be nicer to help smiling and how are you doing I think you need to take a hard look at your stoes

     
  • Richard Robinson says:

    I have been a long standing customer for many years. Today, 6/2/19, I came to your club in Brownsville, Texas. It was approximately 9:50 am. I approached the doors and they opened making me think the store was open. I walked to the tire dept and was waiting patiently when your Manager approached me, didn’t even say good morning, instead, in a very rude tone he barked at me, saying “We’re Not Open Yet”. I apologized to him and he didn’t even answer me. Then after he escorted me outside, while I was standing in front of the electric doors again he rudely said “you need to move”. At that point I responded to him that he didn’t need to be so rough and asked if he was the manager, which he responded “yes” and walked away. I’m a retired Federal Agent, but I worked retail for sometime, prior to getting a government job. In fact I was part of management and understood the importance of treating customers with courtesy, I knew it was the customer who keeps the doors swinging, obviously your manager doesn’t understand that concept. I truly believe this manager needs additional training in customer relations. If you want to speak to me, I can be contacted via email or my cell phone below.

    Very Respectfully,

    MEMBER SINCE 2009

     
  • Tarma says:

    Then you SAMS Club, deleted my comment, even though it was the truth, your online services suck, you false advertise stuff that you cannot fulfill, you guys messed up my order and don’t want to take accountability for it. After calling every single day for two weeks to know the status of my order and being on the phone for hours trying to get someone of your customer service to help me, your inept customer service representatives and managers that don’t want to help the clients and only try to deter the clients from getting their orders.

     
  • Tarma says:

    I order a living room set on May 7, 2019 and I ended up receiving only the chair and the love seat, not the sofa. I have called customer service everyday, spoken with representatives, managers, everybody, and every time they tell me something different, they don’t know where is the rest of the order, telling me I will have to order the living room set again. I have to say that I have spent hours and hours everyday on the phone with these so called, customer service representatives, managers, and they still don’t know where is my order. You SAMS club, your customer service is the worst, your people are very unprofessional, have no ethic, they downplay you over the phone, they tell you they would call you and they don’t, then they act like they don’t know what’s going on. They even had me, the client to contact FedEx to arrange the delivery with them and when I called, they said that they have told the customer service that they could not deliver the sofa, but again the customer representative will act that they have not spoken to FedEx and will have me call Fedex again, knowing that Fedex could not deliver the sofa. You SAMS are lying to people when it comes to online orders and have clients going through hell trying to solve issues that SAMS should the one that needs to take care of it. You want people to order online and the service is the worst, customer service have no idea on how to treat people’s order issues over the phone. Your customer service and managers need training on how to handle people over the phone and the orders, they have no idea on what they are doing. My order number was 2510419682.

     
  • T.Maddox says:

    Receive call about Kobuchi we purchase for the last two months only to find out there was a recall. My daughter had stomach problems during the time she consumed the product and now we know why. Call the store we purchase the Kobuchi from and they know nothing about refunding our monies. They are asking for a receipt (Elena)

     
  • Peg says:

    Thanks Sam’s Club for charging my bank card for a $1.00 hold without letting me know ahead of time. My bank thought it was a fraudulent charge and canceled my bank card, causing me a huge headache, time and inconvenience! Grrrr!

     
  • Daniel Yurcik says:

    The formerly awesome tire service has been destroyed! Extremely slow service due to drastic staff cuts! I have been getting tires at Sams for decads but this drastic reduction will make me think about looking somewhere else. The staff still there are great – just not enough to cover the sales that you used to have!

     
  • dan jones says:

    you seem to be stocking what you want not what customers want!!!!!!!!!!!
    no 1 lb. chunk aged provolone cheese, no membership from my whole family!!!!!!!!!!!!!
    we will buy elsewhere …by…………..

     
  • Joe Kutt says:

    I cannot get into my cart to checkout. This problem has been going on for (2) TWO WEEKS. I’M doing online buying. Concord,NH……I have called, live, did live chat….still nothing. Anyone in your operation can fix the problem. Apparently not.???? SAM’s #10134100 796 602290. I am a HUGE customer. I would like some service.

     
    • Debra Mason says:

      I also have had the same problem. I was up til 1:30am trying to order and drive 50 miles to just get some things my husband who is high risk needs. The problem of not being able to put my order in and get in the que line to go pick it up. Sam’s system needs to be fixed it always should have been a system that when you put your order in you are next in line. Not a system where you have to be just lucky to get your order in, this is not an efficient system. Maybe if enough people go to a different place to have a purchase pick up, because it is available at other stores in my area, who will care more about their customers getting a fair place in line for their order Sams and Walmart will hear the people.

       
  • CHARLIEN STEPHENS says:

    THE BRYANT IRVEN , FORT WORTH STORE, CHARGED ME FOR GROCERIES THAT I DID NOT PICK UP. THE GIRL IN THE GROCERY PICK UP SIGNED MY NAME AND CHARGED ME FOR MY GROCERIES WHEN I CHECKED IN ON MY PHONE. I THOUGHT MY ORDER HAD GONE TO THE BURLESON STORE. I WENT TO BURLESON TO PICK UP MY GROCERIES. THEY SAID THAT THE ORDER DID OT GO THERE. THEY TOLD ME THAT THE CHARGE WOULD DROP OFF UNLESS I SIGNED FOR THE GROCERY ORDER. BUT, BECAUSE THE GIRL AT FORT WORTH SIGNED MY NAME, THE CHARGE WENT TO MY MASTERCARD. I CALLED THE FORT WORTH STORE AND SPOKE TO THE GIRL AND SHE SAID MY GROCERIES WERE STILL THERE. I SPOKE TO A MANAGER AND SHE SAID THE GROCERIES WERE STILL THERE. THEY APOLOGIZED BUT SAID THAT I WOULD HAVE TO DRIVE OVER TO FORT WORTH IN ORDER TO FIX IT. I CALLED MASTERCARD ABOUT THE FRAUDULENT CHARGE. THEY INVERSTIGATED AND TOLD ME THAT THE MERCHANT SAID THAT I HAD PICKED UP THE GROCERIES. $87.87 I NEVER PICKED UP THE GROCERIES. IT APPEARED THAT I HAD BECAUSE SOME ONE SIGNED MY NAME. THAT IS FRAUD. I AM 69 YEARS OLD. THAT IS SENIOR FRAUD

     
  • Frederick Smith says:

    I have been on the phone for a total of six plus hours trying to resolve the issue of a work bench I ordered. This began on April 3. 2019. I ordered and paid for a bamboo top work bench. On April 5, 2019 I reviewed the order and found it was being sent to an address I have not occupied in four years. I called in to the alleged “COUSTOMER SERVICE” and found that the delivery address could not be changed and therefore I attempted to cancel the order. I could not cancel the order due to the order being is some stupid order phase. So I have called and called and called the customer service dummies, spoken with the dummies you call supervisors that do not know their butts from a hole in the ground trying this resolve this issue. So I called the corporate office 7 time today trying to get in touch with someone who can do something. all I got was being sent to the dummies in customer service. Now I want someone from the corporate HEADQUARTERS TO CALL ME.

     
    • WILLIE says:

      Federick I DONT KNOW IF YOU ARE AWARE BUT THE 8887467726 PHONE NUMBER LISTED AS CORPORATE is not corporate JUST CUSTOMER SERVICE AND THE ARE THE ONES WHO ARE RUDE AND IF THEY CONSIDER YOU AS UPSET IN THE LEAST bit they PUT YOU ON HOLD AND NEVER ANSWER OR ASK AS I was do you want to speak to a manager then put you on hold AN HOURand not answer I may have been stuped enough to stay on hold for a very long tim e waiting for someone to answer, corporate don’t care because they allow your treatment as such and wont deal with it since I was done THIS way today 2 times and my wife one more bit seems like it is Sams club policy then when I finaly got a human being to answer I spent several hours today tring to get help only to be told you have one hour from order time to make any changes to your order well I guess this is not over for me because I have to get order here deliver it 45 miles away to person who was supposed to receive it inn the first place. all I can say is when it comes time for Sams club renewal I can then say hELL NO NOT TO HAVE TO DEALS WHITH A CUSTOMER SERVICE LIKE THIS ONE ,WHO DONT MIND PLAYING TRICKS ON THE PEOPLE WHO BUYS THINGS SO THEY CAN BE PAID.

       
  • pam says:

    I am a club plus member. When you use the Sam’s Club app you find items you want to order. I found Evenflo booster seat for $29.98 which has an instant savings of $20. was $49.98
    this expires today on Nov 11, 2018 according to the app. I tried to order 3 but price in cart is $49.98 each. After speaking to cr they say the app isn’t updated! well hello the sale expires today which is still in effect.
    They say I have to pay the price on the web site not the app! WTH!!! When you become a member they encourage you to use the frigid app.
    You advertised the price of $29.98 after instant savings then I’m told that I can’t have it for that and have to pay $49.98.
    It is not my problem that you cannot sync your app with the web site prices correctly. It is not the customers fault. I had this same problem when I ordered a pool.Different prices again. You need to honor prices on the app because I’m sick of your ave’s telling me the price cannot he modified when it is already modified from the web site. Now I want 3 booster seats at the $29.98 price item 980131404 model 34912200
    You advertised it!!!!

     
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