Where is Sams Club Corporate office Headquarters

Sams Club Headquarters Address and Contact

  • Address: 2101 SE Simple Savings Dr, Bentonville, AR 72716, USA

  • Phone Number:
    +1 888-746-7726

  • Fax Number: N/A

  • Email: support@samsclub.com

  • Number of Employees: N/A

  • Established: April 7, 1983

  • Founder: Sam Walton

  • Key People: John Furner, Jamie Iannone

Sams Club Headquarters Location & Directions

Sams Club Headquarters Executive Team



John Furner

Chief Executive Officer

Jamie Iannone

Chief Executive Officer of Samsclub.Com and President of Samsclub.Com

Steve Bratspies

Chief Merchandising Officer

Jeff Gruener

Senior Vice President of Planning, Replenishment and Innovations

Kerry Kotouc

Senior Vice President of Asset Protection & Compliance and General Counsel of Sam’S Club

Seong Ohm

Senior Vice President of Merchandise Business Services

Charles Redfield

Executive Vice President of Food for Walmart U.S.

About Sams Club, History and Headquarters Information

Sams Club was founded in 1983 and named after Walmart founder Sam Walton. In 2016, Sam’s Club launched a mobile application using which users can easily scan items while shopping and pay for them simultaneously, without standing in the long queues.

Sams Club is an American chain of retail warehouse clubs who provide merchandise and services for business owners and consumers. It is run by Walmart Inc. The line of products sold by this company includes jewelry, designer goods, sunglasses, crystal and collectibles, electronics, floral, apparel, food, and meats. Sam’s Club manufactures and distributes items under a variety of private labels like Simply Right, Member’s Mark, Bakers & Chefs, Daily Chef, and Sam’s Club, and Richelieu Foods. It has over 100,000 employees working and handling nearly 600 locations. To buy something at Sam’s Club, shoppers need a membership.

Sams Club Headquarters Photos

  • D says:

    When I went To Sam’s Club On The Stepmber 09/1/2023
    I went To Sam’s Cafe And I Get Me some Pizza buy Slice They Put it in a Pizza box And They Gave Me A Little Slice Of pizza and I Don’t Not Like It At all They Went Put My Pizza in a Box Can They Go back And Use Paper plates I Ben Coming To Sam’s Club For A Long Time Coming They Always give me a nice Slice Of pizza I Never Talk about it The End

  • ann says:

    Just got off phone to get a tire fixed or purchase new tire at Sams Slidell Louisiana. The rep was very pleasant but told me no appointments until August 23rd. Today is August 17th. 😳. Or I can come in and wait, first come first served

  • Robert Cortez Thrive Family Church Lubbock Texas says:

    Sam’s Club in Lubbock Texas!
    Assistant Mgr Rylan Higgins is such a great asset to our local Sams. After a couple of months of disappointments and let downs from certain store mgmt…I was so ready to leave Sams and there was no U-Turn in sight.

    Then Rylan stepped in and what an incredible Company Policy knowing individual she is!
    Single handedly, she resolved all my issues, gave me her time and listened to me. She smiled and informed me that what I was told was not 100% true…she looked at me square in the eyes and reassured me that I WAS an important piece of the Sams Family.

    I’m a 67 year old man and it took everything in me to hold back the tears. Rylan not only resolved my issue, she went ABOVE and BEYOND to follow up on me 2 days later.
    I can’t tell you how much her friendliness and courtesy meant not just to me…but to my family as well.

    Every Sam’s Club should have a Rylan in their Team!
    I just thought the people at Corporate Office should know this!
    Pastor Robert Cortez

  • Tom says:

    Can you start stocking OREGON TRAIL CINNAMON RAISIN BREAD to the Sams Club in LaMarque, Texas? We were buying it there and for some reason it has been unavailable there for the past few months. I called the bakery that makes the bread, (INNOVATIVE BAKERY RESOURCES) and they only sell to Sams clubs. This is an excellent raisin bread. Please let me know when this bread will be back in the LaMarque, Texas Sams Club or why it is not there anymore. Thank you

  • Rich says:

    Sam’s Club Narcoossee, FL

    Blonde lady with fake hair selling WHIP IT is rude. So many announcements. It’s a nuisance. Told me to move, I wasn’t going to buy anything that I was in her way. I don’t recall being in the way, just how unprofessional she represents Sam’s Club.

  • Donald Buckley says:

    I was just shopping at Sam’s in Florence Kentucky and I’ve always wondered why you sell diet Cokes in bottles but you don’t sell diet Pepsi in bottles you only sell diet Pepsi in cans. Curious shopper

  • Anonymous says:

    1520 Scenic Hwy N
    Snellville, GA 30078
    United States

    Hi, I currently work at Sams Club as a cashier and Ms.Nadine I was told that I need to do my job before I go on my 15 minute break. I told them that I hadn’t been on my break for 5 hours; I work from 4pm-9:30pm. As soon as I’m going to take my break the manager tells me to go back down stairs and stock. Also said she was going to write me up.
    There’s another manager that soon as they tell you to go on your 15 minutes break that when it starts. I was at the entrance of greeting the customers when my manager Ms.Chrisy tells me to go on my 15 minute break she then said that my 15 minute starts as soon as I leave the entrance which doesn’t make any sense when there’s customers in the way. She always on her phone talking and soon as u pull out your to check the time she said put it away.
    Then there’s an another manager name Mr.Gary and he does the pluses and credits for Sams Club. He is always trying to scam people that doesn’t speak English and I constantly tell him that I’m not going to ask someone about Sams Credit Card when they don’t know what I’m talking about. It’s just wrong.
    Also they said that I CAN’T be full time because I don’t have enough pluses and credits.

  • Atish says:

    This complain is for Roseville California store. I think we are paying membership fees for business buying for nothing. We are the retail store owners and when ever we go and buy cigarettes there cigarette cage are close. Answer from shift store manager that no staff and other reason staff went on lunch took them 1 to 2 hours lunch. We have to wait for them like and hour or 2. Please look into this it’s really affecting our small businesses. It’s really frustrating.

  • M. Morgan says:

    WHY are all online orders for shipping under membership plus being cancelled without explanation, and why doesn’t customer service know anything about it, happening for over a week now? Tired of them writing tickets and nothing gets done..Sam CANNED answers and automated Emails.

  • William Leksche says:

    I am trying to get a bundle cardboard from my local store. The refered me to the corporate office. Can I get some assistance with this?

  • Josephine says:

    How do I cancel some items I ordered today? It’s supposed to arrive on Dec 21 but when I went to Sam’s Club this afternoon, they have the items in stock so I went ahead and pick it up and paid for it. The items I was talking about were the storage cubes and hangers.

  • Christi says:

    Do y’all just take money out of a bank account without notice. I have a membership and my son is under my account and y’all took the yearly membership out of their bank account.

  • KC says:

    Your Addison, IL location made a huge mistake firing a gas station employee on 12/5/22. He was protecting a customer from a lunatic customer. Instead of blaming employees- upper management should have a layout for cars entering and exiting the gas station and prevent this from happening again. Your employee and a customer were verbally and physically assaulted by a lunatic and you couldn’t care less.

  • Mike says:

    The location in Farmington, NM has had the public restrooms closed for 7 days now (Nov 26). Extremely inconvenient. Can’t help but suffer the business. No signs at the entrance to the store. Might help those with small children since they need to go the worst.

  • Char Garvey says:

    We used to be able to buy Williams horseradish cheese in a container before COVID. Now none of our local stores carry it! Can we get it back in Battle Creek? Please!!!!

  • Robert Walton says:

    Purchasing, please consider adding “Natural Ovens” Keto-friendly bread in all Sam’s Club stores. It is a very popular product that Costco stopped providing.

  • AJ says:

    *typos corrected*

    10/17/22 Was the worst visit that I have ever made at Sams club located at 1527 Manhattan Blvd. Harvey, LA 70058. At approximately 6:00 pm I went in to discuss an issue that I was having with my card. As soon as you walked through the doors, the member services line was backed up to the entry door. I stood in line for about 25 minutes. Finally when it was my turn a caucasian woman walked up from out of nowhere and stood on the side of me.

    Ms. Rebecca (who was assisting customers in member services) overlooked me and assisted the caucasian woman. A customer behind me and myself politely addressed Rebecca that I was indeed next in line. Rebecca threw her hands up in the air with a smile, came from behind the counter and said “I’ll be right back” and never returned. She however called two other ladies up to the counter. One being the manager named Lisa and another young lady (whose name that I didn’t get…but she was Hispanic with a lilo/stich tattoo on her arm) Both the customer and I explained to that particular young lady about what happened and who was next.

    The young lady then tells us (Well I don’t know about all of that) She took the Caucasian woman to another register (by the tire area register) so that she could feel more comfortable and finish her transaction. I hate to call it this but by far this is the most racist thing that I have ever encountered.I also spoke with the manager Lisa and the only thing that she told me was “I’ll talk to her” The manager really didn’t seem to be concerned about the issue and just kept repeating that she will talk to her. I highly doubt that she will. That is why I am here letting Sams corporation know what is going on in their stores.

    As a customer, I have rights. It did not matter to anyone about what was going on and nothing was done about it. I did not think that Sams club was capable of showing this type of behavior so bluntly. This situation had/has me really upset. It was very unnecessary and very ignorant. Right is right and wrong is wrong.

    All parties refused to understand the magnitude of this situation and showed no concern about it. As a black woman whom I myself used to work in the customer service field for years knows that this is not how you treat people! This incident made me feel so low and devalued as a black woman. I stood in line like everyone else waiting to be assisted. I waited over 25-30 minutes. That 25-30 minutes turned into 40 because they thought it was a good idea to dish out white privilege.

    That particular customer had all rights in their eyes to skip the entire line for her own personal convenience due to the color of her skin.This is something that I would never ever expect coming from such a big cooperation. This is such a sad situation on how this was handled and I’m sorry to say this but I will be in contact with my lawyer this afternoon about this situation. This was definitely unnecessary and very inappropriate. It’s really unfortunate that things like this still goes on in society. I never thought that it would be a day that I would walk out of a Sams club store (who has been a member for over 15 years) just to leave out feeling so devalued and degraded.

  • Linda Dudney says:

    I need to talk to a customer service representative. I have an unauthorized membership fee charged to my debit card.

  • Kim says:

    My aunt and I purchased a Sams family membership for $45.00. For the last two years Sams had charged my aunts credit card and this year I was charged too. I called the phone number on my credit card charge and after giving my information I was disconnected. Not once , not twice, but 6 times. 🤷🏻‍♀️ All I wanted to do was cancel my membership and be reimbursed.
    Called Five different sams clubs in order to get someone to answer the phone. When I finally got hold of a person they told me they could not credit my account because they didn’t know if I was the person I said I was. 🙄 They proceeded to tell me I needed to physically go to a Sams club in order to close my membership and receive credit. I went into Sams club on Preston Street in Louisville, Ky. Stood in line for 30 minutes and the girl running the cash register told me she couldn’t help me because Sams club does not deal with XXXXXX XXX Bank. The master charge I have is with XXXXXX XXX Bank. It’s the card I use to make purchases in Sams club and it’s the card they used to charge my membership fee. I asked to talk to manger and he was standing close by and told me the same thing. I finally decided to contact my credit card company and file a claim, refusing this charge. I then Wondered if I would have issues again next year and decided one more time to contact the Sams club in Elizabethtown, Ky. This store rocks. The manger listened and was very helpful. Problem was resolved….. SAMS CLUB and Manager(she knows who she is) ROCKS Too. Thanks for restoring my faith in mankind. This store knows what they are doing……… wish Preston’s store did. Oh well.

  • Jw says:

    I work for Sam’s club and the manager treat you like crap and are disrespectful. They even change your schedule when ur on a set a schedule if you have a blocked schedule they aren’t suppose to touch it well I looked at my schedule and they change mine.. I’m full time and they dropped me down to where I have 3 days off now instead of two

  • Ann Ross says:

    I am writing to you today to tell you that you have two employees in your Naples Florida store, both lost their homes in Ft Myers Fl in hurricane Ian. The one I know personally has nothing left in her home. Her name is Vickie Koenig. Her, her husband and family are stripping the house now. When the house is rebuilt she will need everything from the ground up. I am writing to you because I know 5 families of Costco employees are receiving help from them. They are getting everything that Costco can help with. All rebuilding materials as well as appliances, furniture and anything else Costco handles. I am sure Sams will do the same thing I hope. They only left the home with the clothes on their backs. Water was up to the roof. Please contact your employee so that a big part of rebuilding is not on her mind. Thank you. Ann Ross. Art82412@comcast.net.


    I have been a business member of Sam’s Club since it opened in Grapevine, Texas. I drive 5 miles to get to Sam’s Club and 5 miles back to my home. I just returned, a couple hours ago, from attempting to purchase items at Sam’s. Once again, as has happened the last four trips to Sam’s there was no sugar. I am talking about the 10 pound bags or 25 pound bags. On another isle there were the smaller blended Mexican brown colored sugar which changes the color of foods and does not taste the same. I asked an employee if they had sugar and he assured me they did. When we got to the location he said it was located there were no empty places and he said, “Oh, we must be out today”. There were no empty spots where it would be. I told him the last trips I have made to Sam’s to get sugar there was not sugar so they are not “just out”. I told him he needs to inform the manager of the ongoing problem. The young man then informed me the manager has no say in what they get from the warehouse. I find that hard to believe that the manager cannot request an item but maybe he is right that there is no need for a manager to run a store.
    I am a member at Costco’s also but am not a shopper there because it is always, I mean always, packed at the Southlake, Texas, Costco’s. Why? Because they stock the items customers want and buy and they listen to their customers. At Costco’s a person has to look for a parking space but not at Sam’s. At Costco’s a person has to stand in line to check out but not at Sam’s. Why? They listen to customers and care about their customers.
    I will say, even though I do not drink alcohol beverages, that Sam’s is well stocked with all kinds of alcohol beverages. You are right, there is never a shortage of any alcohol beverages. I asked myself why is Sam’s pushing alcohol so much, alcohol that causes deaths on the roadways, broken homes, battered women, hungry kids and the list could go on. Why? Is it because Sam’s does not care about its customers, the citizens of the communities? The answer is obvious.
    I would like, and think I should receive, a real reply but I know the best, if any reply, will be a computer generated form reply, thanking me for my comments and stating how much Sam’s appreciates hearing from its customers. As much as I don’t like going to Costco’s, it looks like that will be my place to shop in the future, even after over 30-35 years as a business member at Sam’s.

  • Karen Belsky says:

    We need a Sam’s Club in Covington, Georgia. The area is growing really fast. Can you please check into and see if it is possible for a location to be built in our town?

    Thank you

  • Jeanette says:

    I have a plus member credit card, and every three month someone from the Sam’s Club in Louisiana on Northshore Blvd is committing Fraud on my credit card . Also no one from Sam’s cooperate office is trying to investigate the business office at this store. So people check your balances all the time because there are people that work for Sam’s that is doing FRAUD.

  • Tg says:

    Sams club GAS STATIONS. The Sams in Jackson, Michigan is the worst for getting gas. They have a person working doing nothing when 5 cars are in line waiting there turn and someone goes the WRONG WAY in front of the cars waiting. The problem is people are not going in the correct way and the ATTENDANT DOES ABSOLUTELY NOTHING. I HAVE SEEN ON MANY OCCASIONS WHEN PEOPLE ARE YELLING AT EACH OTHER JUST WAITING FOR A GUN TO BE PULLED.
    The Sams club in Ypsilanti has an attendant that actually goes up to these kind of people and MAKE THEM MOVE AND TOLD TO GO THE CORRECT WAY AND MIND YOU THOSE DAYS THE LINES WERE CRAZY BUT AT lease THE ATTENDANT DID HIS JOB. THIS SHOULD BE DONE AT THE JACKSON STATION.

  • TJ says:

    I have been a loyal member for a long time . After what they have put me through no anymore. We have anew Cosco in town and I’m going there from now on and anyone I know will be too. I ordered flooring for a kitchen renovation. Only part of the floors showed and what did show was damaged. I have spent many hours on the phone and chatting about this issue with sams custome service… a month later still no resolve. They have my $500.00 still and I sent damaged floors back so where’s the refund? No one seems to know how to help me or don’t want too. My whole renovation has to be put on hold. !!! This is the worst customer service I have ever had!!!

  • Ruth Winstead says:

    We entered your Sam’s Club in Asheville North Carolina approximately at 2:30 PM apparently management does not know how to make a schedule we have been waiting in your food court line for approximately 15 minutes when I went to a manager on duty in a green vest she said the second person was on their 30 minute break and that people had to be food certified in order to help the management on duty would not run the register so the lady behind the counter could deal with the food they just stood around and did nothing I took pictures please have someone at corporate office follow up with me my phone number is 828-342-8783 Thank you for your time

  • Tlynnae says:

    My 79 year old mother was getting gas and that clip on the handle was not letting up, and the gas came squirting out all over my mother, she was drenched in gasoline, and it was all over the area where her car was at, she was scared, of course, walked over to the manned booth and the girl pointed to the paper towels that customers use for washing windows,cand told her to use those, my mother did not want to go over to her car, and asked the girl what she was going to do about all the spilled gasoli e under her car, she told my mom not to worry about it, needless to say, she was worried, she asked to speak to the manager, and for whatever reason he would not come outside so she went in, asked him if there was something to wipe herself off with, he said no, and then preceeded to be very rude to her when she was trying to explain to him how the gas booth employee had treated her, this upsets me, I will be going there tomorrow!

  • Denise Sarno says:

    I’ve been a loyal customer of Sams Club for a long time. I’ve always had great customer service and never had any issues until now. I ordered 4 new tires and installation on July 19th. I waited for them to arrive and never heard from Sams club. My app says they are “in progress”, but when I logged into the site NOT using the app, it said they were delivered. I called the Long Beach Sams club on July 27th. I called early morning and choose the tire center. The phone just rang and rang. Then, I tried the chat feature. It took someone 3 hours to get to me on chat even though the queue said 1 minute and 30 seconds. Finally, spoke to Jaime who told me, you will have to call Sams Club. Well, I tried all morning and no one answered. So, I called the main line number and explained to the lady that I am trying to make an appointment to get my tires installed but no one in the tire dept is answering. She said, “I’ll transfer you”. I said, “I just told you that noone is answering.” Her response was “I can’t make an apoiintment for you so i have to transfer you have a good day”. She didn’t let me respond and just transferred me to a number that no one seems to care to answer. I called and called. The phone just rang and rang. I tried calling the main number back and NO ONE would answer that phone either now. So, after hours of trying to call, email and chat with someone at Sams Club to help me, I gave up and will NOT be paying for these tires or installation. I will be cancelling this $ 1,000 order to give my business to a company who values my business and has the courtesy to answer phones. My current membership is up in Sept and I will NOT be renewing because of this and because I also realize you do not value long term customers since new customers were able to buy a membership for $8, but those of us who spend 100 dollars on new memberships yearly, get nothing, not even an answered phone call.

    I am extremely disappointed with Sams Club. I was a huge fan and always brought my friends with me, telling them how great of a place it is. Not anymore. These last few months have been terrible and it’s not any fault of Covid 19 (the common excuse for everyone these days). I sure hope you aim to improve your customer service. Not answering phones is ridiculous…there is no excuse to ignore your customers, especially those of us who have been loyal.

    Thank you for taking the time to read this and hopefully you can use this to train your employees on human relations and customer service….

    • Patrick says:

      I know exactly what your talking about! Sam’s employees are rude and disconcerned, about the members they are supposed to be sserving! When my membership is up, l will be looking at other shopping options!4

  • Lisa says:

    Since 2017 our small business have been PLUS members (20 yrs as CLUB). Our renewal has never been on auto pay however at our last renewal our membership was deducted from our account causing several overdraft fees ($108, as much as the membership). The customer service rep was unable to provide a response as to why this happened and refused to reverse the transaction and suggested I cancel the membership and the refund would take 10-14 days to be received. Alternatively I could go to nearest store to process the cancellation (I don’t have a car). Sam’s Club do you REALLY want customers to CANCEL?

  • Mary Theresa Ruggieri says:

    I am an avid shopper at Sam’s! I frequent the Sam’s in West Mifflin PA. I have a little problem. They DO NOT answer the phone ever! It will ring 100 times if you let it!! All the other stores like Monroeville PA answer immediately! Why is that? The other problem I have is they didn’t have Members Mark training pads for dogs of all ages! They lied to us about that! Told me that they ordered them but they haven’t had them for 6 or 7 weeks. What is the true reason for not having the Members Mark training pads? Sam’s club is losing a ton of money not having them in the stores. My husband is bed ridden I use these pads every day! We are both Senior Citizens and the price is right!!? Very, Very mad patron!!!!!

  • Giovanni says:

    Horrible customer service from one of the superiors by the name Chrysty. She treated me as not as a custom bus as a thief, I was shocked!!!
    I was planning to go to a pharmacy and Apparently It was closed. she asked me where an I going and called me a liar in front of everyone because I went to pharmacy and it was closed so I really don’t know what was the issue but I will never come to shop in this God forsaken place.

  • DAVE brook says:


  • Erica says:

    The level of incompetence in your staff is baffling. I’ve never been more disappointed with service in my life. I’ve been waiting on resolution of a major issue since May. I’ve reached the end of my patience.

  • Wendy says:

    I find it interesting that none of the email addresses you provide on your site actually work. Don’t want to actually hear from customers?

  • Mike says:

    My girlfriend has a Sams Club credit card, and has paid the card off. She even has proof that you folks have cashed the check. But yet you take the keep putting the balance back on, than off, than back on. Now it shows she still owes and has called customer service numerous times since she is disputing the balance. They say it will take up to 9 weeks for the dispute to go through and she has even sent proof that you have cashed the check. She has sent you proof via email and hard copy proof. How much more proof do you need? And the excuse of “we have so many disputes open” is a total bull shit excuse. You have no problem cashing the check, take the balance off and putting it back on. This needs to be fixed right away, or else the Better Business Bureau, major news agencies, etc will be told all about it. I am sure they would love a story like this with the way things are going in this country with inflation, etc.

  • Audrey Choong says:

    To Whom It May Concern:

    I am writing today to complain of the poor service I received from Sam’s Club, Coral Springs. I have been a long time Sam’s Club member for more than 20 years and today (June 26, 2022), I have been extremely disappointed by your cashier, Christine at the Coral Springs, Florida location.

    I bought a Bissell CrossWave Wet Dry Vacuum and at check out the price came out $189.98 but the clearance price was $179.91. The cashier asked me to take a picture of the price which I did and came back immediately. The cashier was talking to another customer and ignored me for a long time. My husband and I have been long time customer at Sam’s Club and have never been treated as such. I have made this known to the manager, Maria. The cashier, Christine refused to answer my questions and did NOT even apologize to me about the wait and even blame me for it. I believe it was racial discrimination and I am very upset and frustrated by this situation. I trust this is not the way Sam’s Club conduct business with its valued customer.

    Surely your training of staff must be of high standard and Christine did not reflect those standards at all. I hope you will speak with her in accordance with the company policy. I would hate to see you lose more customers with attitude like hers.

  • Elisa says:

    I am very disappointed in Sam’s Club I made a purchase of a swimming pool and it was damaged I called customer support immediately and spoke with a representative I explained to her the problem she told me no worries, Then she also told me they didn’t need the damaged item back and told me I can dispose of it. She told me I would receive my refund back in 5 days and if I didn’t receive it to call sams club back. which I did on the 6th day bcuz I didn’t get my refund. Called them and spoke a supervisor named Amy and she told that the representative reported it lost or stolen & that was a lie. Then I proceeded to tell her that they should retract that conversation on June 7 2022 as all conversations are recorded. It’s been 3 weeks now & still no refund they claim they’re investigating which is fine but why is it taking so long to find that conversation. Now they’re saying I was supposed to return item which I would of did if I was told that in the original claim when I called on June 7th. I was not told to do that. I was told to dispose of it.. This over $500 that I spent. My money is gone and we have no pool. There is no phone number for corporate to escalate this matter. Their selling defective items and also not training their employees correctly. I very upset & want refund.. I will be escalating this problem and reporting them to the better Buisness bureau.

  • Beth says:

    Would love a phone call and for someone to assume responsibility and provide me an update on a furniture order. Continue to get the run around on an order that was supposed to be delivered 12 days ago.. Apparently shipping company (AIT- who has horrible write ups) damaged the boxes- and sent photos to Sam’s club for approval to deliver items as they can’t deem if they are damaged or not. Sam’s club claims they get no response from the shipping company. Neither party responds to me the client. I have been escalated to multiple people and departments. I was promised responses and updates 3 times and not 1 call back from Sam’s Club!!! Each time I have to go thru chat and re-explain my problem over and over again even though I give them the same ticket number. The agents just cut me off once they advise me someone will respond to me and say if there is nothing else I need help with good bye and thanks for chatting. How do they get to deem when the conversation is over? My problem hasn’t been solved. I am out $1500 and no furniture and no update. I have to resort to leaving this message on here because I can’t figure out how to reach a live agent. How are you still operating with this level of customer service?

  • Ms.Stewart says:

    So many bad experiences in the Newport News bakery, I have complained for several years. It’s difficult to get the bakery staff to answer the phone at Sams Club. Management needs to address, they hang up on you when you call the bakery

  • Lise Reny says:

    When will you have customer service reps in the US, talking to someone in the Phillipines that you don’t half understand and does not give you good information is very frustating.

  • Tommy G Ferguson says:

    Can I get somebody to call me since nobody will answer the phone 9412431130

  • Tommy G Ferguson says:

    I ordered wedding bands a couple of months ago. Had to send them out to get resized. Once I got the rings I had to get them sent out to get resized again. I’ve called the store several times to check on the rooms even before I got him back the first time. I keep having the same problems when I call no one will answer the phone and if I do answer the phone transfer me to somebody who won’t answer the phone and then they hang up on me. I put these rings on my Sam’s charge card I have already made the first payment and I still have no rings my biggest problem is that nobody will answer the phone

  • Marianne Gilson says:

    For 3 weeks I have been trying to get my refund on membership and have gotten nothing but the run around with their so called customer service. Every person I am transferred to gives the same response, someone will contact you within 24 hours. The phone numbers 888-433-7267 and 888-746-7726 go to people in Nicaragua. This is a lot of rubbish to go through for a $45 refund. I am making sure I let every one know that Sam’s Club customer service is severely lacking. I suggest COSTCO and BJs to probably be a better option. The online Facebook site is also of no help, again a run around.

    • Ms.Stewart says:

      Hi, I’m having other it with Sams as well. May need to contact BBB.

    • Denise Sarno says:

      i waited 3 hours for a chat conversation and the lady was from Phillipines… Sams club is an American Company but uses non Americans for customer service…. lame. No more sams club for me.

  • Elisa says:

    Y try to use my Sam Club card because is international store.
    No help enywhere not even on the phone
    They want me to travel one hour on 106 degrees to the store and they do not let me going inside the store.
    I am paying for SAM CLUB CARD PLUS

  • Jay says:

    My question is if Sam’s Club knows that there is a shortage on baby formula and her parents are having to resort to goat milk and other things why is Sam’s Club not letting people buy single cans of baby formula instead of forcing him to buy a case which is 30 cans plus.

  • Rebecca Crowe says:

    No I don’t want to share this post. Just want the main corporate office to contact me. Thanks.

  • Rebecca Crowe says:

    865-370-4557, Rebecca Crowe.

  • Rebecca Crowe says:

    Trying to get in touch with someone at corporate’s office only cannot get no one have a complaint for Sam’s club if someone can contact me back would be appreciated.

  • Kurt Wagner says:

    on my previous comment for May 16, should be Store at Hanes Mall Blvd, Winston Salem, NC 27103

  • Kurt Wagner says:

    ok here are the people: Rotisserie (Matthew very professional and that BBQ/Chicken is awesome, Produce, Meat, Bakery (Attentive, friendly, helpful .

    To the people who hold it together on the floor at the door, outgoing, Customer Associates (with a special thanks to Alycia), all of them,special! actually, on their feet tirelessly, attentive, polite, helpful, warm.

  • Unhappy customer says:

    I am from Pensacola Florida and at our Sam’s you have a manager named Diane that is the rudest person I have ever had contact with. I made the mistake of asking her a question and she looked at me like I was from outer space and why would I bother her. She never stopped what she was doing and gave me an answer in a belittling tone, which by the way was incorrect. She did have time to loudly holler out to 2 employees that were doing their job and she wanted them right at that minute. One employee KB (I think) was helping a customer and the other guy Jon was sweeping the floor, he couldn’t leave a mess in the aisle for someone to trip over. She needs some training in customer service 101 and how to manage employees! Better yet send her to another store or fire her would be my recommendation!

  • Diana morton says:

    I went to Sams yesterday for the first time since purchasing my card. BAD EXPERIENCE!
    First off all I have a lot of medical problems but I am trying to stay active and sometimes I push it to much but that is no excuse for rudeness. I realized I was getting sick and headed for the check out (lines there are always long) found a short line. I put my stuff on the deal and moved up. The checker said move back the other customer wasn’t done. Ok I moved. Then I advised I set it up online and card was on file. She said no and she needed me to run it. It messed up a couple times before it went thru and she said, “what do I have to do shop and pay for you” since I was having problems. RUDE. So I got thru with her and went and sat down as I was very I’ll at this time. I sat there for about an hour. Tried to call someone to come help me but no one was able to. Made it to the ck out line advised the lady ck me out I was very sick and needed help to my car. She completely ignored me and went to the next customer. After I got thru the door I saw one of those motor carts so tried to transfer from original cart to it so I could get to my car. I was so weak I couldn’t pick up the Dr Pepper so asked a guy coming to work if he would help. After he sighed and puffed he did it and walked off. Well end of my story. I made it home. People in my apartments helped me get home. The story is: are people always rude, hateful, and non accommodating at Sam’s? I am sorry I bought a membership now.
    This was the Samsclub in Lawton Oklahoma

  • Daniel says:

    Got fired for coming in to work on my days off lol really nice to know they never put me back in schedule for 2 months after I came back from Covid. Tucson, Arizona

  • Vickie Mobley says:

    The prices keep going up faster than I go in there and number two is how do you make a payment without going to a store

  • Willie Bynes says:

    I attempted to contact Mrs. Kathryn McLay to no avail. What I did get was switched from one person to another during my attempt to reach her. I spoke with a bakery employee named CHANTEL at the Oakwood Village, Ohio Sams Club. I can’t recall the last time I encountered someone with such excellent customer service skills as this CHANTEL. She was well versed, engaging, very knowledgeable and pleasant sounding. I wanted to order a cake for the director of my department. I was so impressed with her customer service skills that I requested to be connected with the store manager to inform him of my experience with his bakery employee. I was connected to his extension but he did not answer. That said, I was so determined to make sure she was honored in some way that I called the corporate office. When asked for Mrs. McLay’s secretary I was informed the CEO has a private number and no one knows how to contact her directly. SOOO, I opted to make mention here that Sam’s Club has at least one employee who knows, performs and loves what she does. This is of paramount importance because a happy customer is a returning customer.
    Sam’s Club, take a moment to let CHANTEL at the Oakwood Village bakery know that she is a valued employee.

  • Jack Clinkscales says:

    I’m from Greenwood SC I have to ride 40 mile to the nearest Sam’s club in Anderson SC if you look at the maps, we are dead center of about 10 Sam’s club, please build a Sam’s club in Greenwood and relieve the pressure off Anderson, you will get a lot of business at greenwood just looks at you own store map

  • Mary Clements says:

    Can’t get through to anyone at corporate office

  • Barb A says:

    I have placed 2 orders, about 2 weeks apart for the same items and both were cancelled by Sam’s Club. After not receiving a ship date, I checked the order status online and saw that first order was cancelled. I called customer service and was told that there was a problem and my bank canceled because of “possible fraud”. I checked with the bank and there was no record of charges received from Sam’s Club. I called Sam’s and received an apology stating that the order was cancelled by Sam’s but the rep couldn’t determine why and I was told to reorder. Submitted an order online for shipping and when I tracked to see when it would be shipped, found the 2nd order was also cancelled. Called Sam’s after being placed on hold several times by the rep was told he could not determine any reason for the cancellation, offered an apology for both incidents and instructed to place the order again and then call back and somebody could make sure that the order went through and would not be cancelled. The rep couldn’t place the order while I was on the phone. RIDICULOUS! This is for a business account and the items were standard paper products- napkins, paper towels, toilet tissue. We pay extra for a “premium” account which includes free shipping. It sounds as though Sam’s doesn’t want to ship for “free” anymore. I told the rep thanks but no thanks. I can order from Amazon or Costco going forward, SMH.

  • Michael S Corcoran says:

    The sams club manager Cindy Williams in Springfield is the most polite, professional employee I’ve ever had the pleasure of speaking with. Cindy took charge of a very difficult situation and I’m am very pleased I had her to work with me on the situation.. Thank you Cindy Williams.

  • Elsie says:

    When will sams club lift face mask requirements for ALL the employees

  • ayman gerges says:

    Please 🙏 I need helpful my orders since 3/24/2022 my phone 7142628414

  • Elmer says:

    Hot springs ar. Sams club has very, very rude employees. Never shop there again

    • ayman gerges says:

      Online team not helping at all I didn’t receive my orders and they can’t help one of them sut down the phone when I ask for the supervisor

  • Sue says:

    in Duluth, MN the employees are great to help or answer questions. I was told today by the employee in the liquor store that alot of the usual liquors are no longer going to be sold here or/and that some items requested wont be thought of to carry. why is this, because you dont drink it in AR. BIG differences in states and locations as to what residents eat and drink. it was nice to have a 1 stop store to get all i prefer. quess i will need somewhere else to shop. thank you

  • Jonathon Varela says:

    How would I get a hold of someone in Human Resources?

  • Juan Gutierrez says:

    I was at the Sams Club in Santa Clarita, Ca.
    In a Long line, one single lane, running out to the street, when all of a sudden,a car just rushed in fast on the left side
    (of all the cars that had been waiting for a long while)
    I brought this up to the Lady Attendant (Very nice lady)
    She spoke with the person of that car and made him aware.
    I also, brought this issue up to the manager of your store.
    (Nice lady, too)
    Of course, there is not much she was able to do about it.
    I understand that there is not much that can be done.

    The Gas prices are rising higher.
    Therefore, sediments, frustration and anger are on the rise as well!
    My suggestion, would be that the stores line up cones on both sides as to form only one line of cars, not letting others cut in.
    It just takes one event of 2 drivers of each car to get into a brawl!
    Someone at some time may
    Get hurt due to an altercation.
    “It’s a Lawsuit just waiting to happen”!
    That is what I said to the Store Manager, if the situation and gas prices rise.
    I have been a Sams Club member since you were in Sylmar, Ca.
    I am sorry to be the bearer of bad news, but just stating the possible facts that may transpire due to the Neglect and Ignorance of Others.
    Thank you.
    Have a Blessed day.

  • David says:

    Had a employee hit my car with a cart and they don’t want to take accountability for it. They even have video proof I was On the road and the carts came from the sidewalk mishandled by the employee lost a cart and hit my car while I was driving by. I know accidents happen just wish they would take responsibility.

  • Roger Burns says:

    So I was shopping at your store in Beaumont Texas, as I was checking out the cashier kept trying to pressure me to use my credit, they said that if they don’t get 7 credits aday they get wrote up, now why do I want to shop with a credit card when I have cash, this is a sorry was to conduct business, and treat your employees, get it together, this makes your employees look rude by keep asking for a credit card,

  • Chase says:

    I haven’t been able to get my W2 offline because there’s a “error” it’s been two weeks and I’ve sent multiple messages and complained to my former local club. Fix your website, this is keeping me from filing taxes.

  • Kevin says:

    Sams in florance ky only had one lane open today 50 people in line hard to find help realy , self check out is hard for me handy capt delivery takes mouth

  • Ruth says:

    As I was reading through your newest flyer I’ve seen that you offer t-Shirts that are very racist to me. „Black is beautiful“ for one… I’m a long time white customer and never seen that you offer any type of clothing that states „white is beautiful“. I’m truly offended by the way you promote one type of race over another. Your Company ought to be shamed. Almost all customers in Utah are white, do you really think that this is helping your business?

    • Denise Sarno says:

      its ok to have Black is beautiful, black lives matter, african american negroe fund, etc… but if we have white lives matter, white is beautiful or caucasian white fund we are considered racist. Double standard. Us white folks are the devil these days…. watch out.

  • Rose Burgueno says:

    I am requetsing a large order, How do I go about it? I will be using a Purchase Order form my school district. aproxamently $10,000. I will need , undershirts, underwear, socks, for kids and adults.
    I am the Bassett Unified School District Laision. I appercate any help you can assisi me. My office number is (626) 931-2894 M-F 8am to 2:30 pm

  • Deedee says:

    Jeez, there is a huge common denominator linking each comment on here. Sniveling, suck whining, and bitching. Very little sounded justified. Bunch of crybabies!

    Have you ever considered that you get back what you’ve given out?
    Maybe it could be a lot of your rudeness pinging back at you. Oh you’d never admit that, no, no of course not!

    These comments claiming employees at Sam’s being very rude is just too far out there. And the way some of you tell your tale, I get the impression your just self-entitled jerks.

    I’ve seen the likes of you type of people, berating an associate/employee while he/she helplessly tries to solve your problem, that very often was caused my YOU. Yes YOUR mistakes. They happen. Not not one of you whiney titty babies would ever admit you made a simple mistake. Nah, y’all just wanna yell at someone, to berate and chastise someone who cannot fight back. You should be ashamed! All of you!

    I’ve also witnessed the types of you people leaving product where it doesn’t belong, tearing open packages and helping yourselves to some. Do you buy that package YOU opened? No. You rude, trash digging lowlifes pick up one that you didn’t open to buy. Why? You’re stealing, but you don’t care do you? The least you could do is purchase the one you opened to steal from, that would take thief out of your personality.

    Stop leaving crap laying around where it doesn’t belong. Hike your lazy fat butts to put it back.
    Stop stealing, and stop treating the employees like your personal verbal punching bags.
    You’re not better than they are, not at all.
    I’m getting to where I hate shopping there very often anymore, because of trash like you people!
    It’s idiots like you that are ruining the experience for shoppers like me.
    Quit being stupid.

  • Quintin Alvarez says:

    Hello I have not received my 40 dollars and I joined your seams club in October 2021


    Hello my name is Angela Harris  and I have had A Sam’s Club membership with Two families using it since 2006 I just found out after paying off my Sam’s credit card # xxxx-xxxx-xxxx-5413 was closed because I was TWO DAYS late NOT 30 DAYS making my payment two months in a year and I am Very upset and Will post and comment on as many media platforms as I can.Because I have spoken with customer service and explained that I am fighting Cancer and struggling to make sure that I NOT MORE THAN A COUPLE DAYS LATE . But when you have to wait on your check it’s out of my control but still only a few days and have been told EVERYTIME YOUR FINE MS.HARRIS.

        I will No Longer Use Sam’s Club I will use BJ’s I just opened a business but Sam’s club No longer wants my money, because THEY DON’T CARE ABOUT THEIR CUSTOMERS .And will definitely loose .

         I am going to tell as many people as I can YOU DO NOT WANT A SAM’S CREDIT CARD BECAUSE THEY DON’T CARE ABOUT THEIR CUSTOMERS. And your customer service is Rude and  unempathetic.

    Yours Truly Disappointed

  • Joel A Greenwald says:

    The United States of America was founded that all citizens have the Constitutional rights to a container of CHOCOLATE ICE CREAM and GINGER ALE. This is NOT occurring at the Sam’s Club store in Ankeny, Iowa.


    The selections of ice cream are so disappointing that it is beyond words!
    A starving dog would leave Sam’s Club after witnessing the lack and disappointment of the slim and shameful offerings of ice cream at the Ankeny, Iowa store.

    DAMN!!!!! The World Famous Iowa State Fair 600 pound Butter Cow lives about 8 miles from this sad and shameful Ankeny, Iowa store.

    Man does not survive on wine alone. But CHOCOLATE ICE CREAM is guaranteed by God’s 23rd Commandment.

    If you ever want Santa Claus to visit your home again, PLEASE stock up with the following at your Ankeny, Iowa store:

    Regular CHOCOLATE ice cream
    Ginger Ale
    Cherry jam
    Regular pretzels

    I have chatted with a person named Joesph at this store.
    Talk alone has done nothing to correct these life-threatening acts of considerations and justice.

    In Ankeny, Iowa a new COSTCO store is currently being built.

    Now THINK!!!!

    The ghost of Sam Walton is about to visit you, just days before Christmas.

    Luv as Always,

  • Tresina McCoy says:

    After responding to a job on a message board I was directed to Sams Club website to complete application information as well and afterwards I was given an interview time at your E. New Circle Road location in Lexington, KY. Showing up for the interview I was instructed the proper personnel wasn’t there today to actually do my interview (lack of communication) and was told by the fill in interviewer that even though I was available Monday thru Friday I couldn’t work there since I currently had a weekend job elsewhere. She did not pull up my application, ask any other questions and seemed as if she had no time to deal with me. I was rushed out with no interview. The entire process was unprofessional and a waste of my valuable time. Doesn’t seem that your location actually needs quality dependable workers and the fact that I stated my availability on your website application and was still instructed to show up for an interview is definitely a blaten disregard for future employees of your companies and their other work schedules. Shameful, rude, disrespectful experience.

  • Deborah Alibocas says:

    There is a item displayed at your Elmsford NY location I am interested in purchasing. I was told at the store displays can’t be sold. Who do I need to speak to in order to purchase this item? I checked your website and was unable to find the item. Bar code 980334218 s. I am a valued club member and I would like to purchase this item if you could please point me the right direction to do so thank you

    • Deedee says:

      I don’t know if you’ve received an explanation yet, but I’ll go ahead and clarify this policy for you.
      An item on display cannot be sold if there are more of that product on order. If that product has been cancelled then it can be sold to the member, but not at a discounted price.
      If the product is on order they keep the display as is.

      We have handheld scanners now, and a merchandiser can scan it for you to check it’s status. If on order there is an estimated date for next delivery, so you can know when to return to purchase what you’d like to have.

      To not sell the display to you, if more are in route/on order, is to ensure you get a pristine and proper item, since there is no “open box” discount, Sam’s just wants to make sure you get the best product, proper, shiney and new.
      I hope this helps.

  • Change for Hilo says:

    On Hawai’i Island, also known as the Big Island, there is only one Costco located in Kailua-Kona. I’d like to express the need for another wholesaler in Hilo. Hilo holds the states third largest population state wide.

    Please considering opening a Sam’s Club in Hilo. This would be a tremendous help for the people on the Hilo side of the island to get merchandise. Many local residents currently make the 2+ hours drive to the Kailua-Kona Costco and back.

    I have enjoyed shopping at Sam’s Club while living on O’ahu. Please consider this an opportunity to expand Sam’s Club locations throughout the islands.

    Change for Hilo

  • Gregory Daly says:

    We had to return a gazebo to Pearland, Tx Sams club. There was a missing box and none found. Misty , manager in the warehouse there, was very professional and helped us work out the return smoothly. Also, Cre, customer service a gal was outstanding and absolute ray of sunshine! She was the only person working the desk and lots of customers to be helped! Lovely young lady! This was s frustrating situation that ended smoothly! The date of the return was October 17, 3021

  • Linda Gilbert says:

    TO: Human Resources Department

    I am writing to the corporate office to brag about my daughter. I know I’m prejudice but it is something that I feel the corporate office should know. My daughter, Jill Link, works in the Topeka Sam’s store. Today she is celebrating her 30th anniversary and is the only one still left at the club from the beginning. She wrote a wonderful Facebook message today which I would like to share with you. At this time today she already has had 100+ messages back with kudos from members and fellow workers. I’m going to try to figure out how I’m going to attach that to this message as I feel it is important for all to know. Friends and members of Sam’s stop me on the street to tell me how they look forward to going to Sam’s because she is there. She has been employee of the month on a couple occasions which makes me very proud. She knows about every department and everyone comes to her for help and depends on her. As I said, I am one proud mom. I WOULD BE HAPPY TO SHARE THE COMMENTS WITH YOU TOO.

    Jill’s FB post.

    “Well it’s October 1st and I never ever thought I would still be working at Sams Club 30 years Later. I started my job here Oct 1st, 1991 and here I am 30 years later as the only Day 1 original charter associate in Topeka. I’ve seen many many associates and managers come and go; many changes within the company; still in contact with many of my past work friends thanks to Facebook; a worn out body with only one knee replacement so far; still folding laundry in our fabulous clothing department; working a later shift where I’m not hone with my family much anymore; have never had an interest in being a team lead or manager; and continue to have a positive attitude with a smile on my face that nobody can see now because of our masks; and thinking how much I’d love to retire but cannot reach that dream realistically. Today I’m celebrating ME because we don’t celebrate anniversaries individually any longer. So, sometime in November Sams Club will be celebrating its 30 year anniversary since the club originally opened on Nov 21st, 1991. I want to personally thank everyone I’ve worked with over the past 30 years that have contributed to my years of service. I have been blessed by so many great employees that have guided me and supported me in one way or another. I am thankful for the friendship I have built with each and every one of you. I remember many faces but not good at names and I sincerely appreciate those who come in for stopping and talking to me. You’ve all made a deep impact on my job and my life and I will always treasure the memories we’ve shared together. I am forever grateful to our members and associates. THANK YOU !!!” JILL LINK

  • Ken says:

    Hello , Yesterday I was trying to walk in through the exit just to drop off a core battery, I was only trying to go through the exit because I was injured and could not walk without pain. The two girls were very rude and had me walk all the way around and then laughed at me when I had to do so. Then when I tried to explain to them and suggest that they should be more courteous to members that are disabled or hurt , they just told me to leave. I have been a member for 17 Years and never been treated this way ever. This happened on 9/25/2021

    No respect , No loyalty, And no common sense.

  • Pat says:

    I was recently a customer at your Pinellas Park & Park street location in Pinellas Park, Florida. On September 17, 2021 around 915am, Your door greeter asked me for my card, inwhich you didn’t always had to show card. I presented my green card, your greeter said you need a blue card to get in, and your greeter promptly said you can’t come in until 10am and I said when did this start again? I been coming in… I asked to see manager due to inappropriate attitude toward me and as an older individual. This was disrespectful, this was inappropriate and this attitude was unacceptable toward me, just because, I guess I asked a question…
    The greeter told me uncouthly that I had to wait outside. Everyone didn’t show their blue card, some just walked through the doors as I sat outside and observed and waited for 10am to come…
    I am sadden and disappointed in my experience at Sam’s Club, inwhich this was totally avoidable.

  • Denise says:

    Unsafe suggestions at gas tank at the Store .No Safe precautions action were taken call police for assistance while , I was standing in a large gas spill and surrounding by gasoline other customers yelling for gas clerk to help!!! She reached out to Police! THIS WAS PUTTING MY LIFE IN DANGEROUS Situation .I was told that it happened to another customer on the other pump on the other side!The club it’s not taking this matter seriously! Sam Club should Have safe protocols in place when selling gasoline!!!1

  • Linda Martin says:

    I purchased a wallet, a Selene Cross body Wallet Case by Habitu. This purchase was done on Feb. 2nd, 2021. I was injured when my phone came out the wallet and cracked my left cheek bone. I had no idea how weak the magnet was in the wallet or that it had a magnet. The phone dropped out the wallet when I answered the phone early one morning holding the wallet up over my head, to see who was calling so early. If I tell you Sam’s Club/Wal Mart have told me they are not going to pay for my doctor bill or anything else. They told me to contact the manufacture of the wallet. The company, Teqtronix, told me after sending me an amount to pacify ($200) eventually told me they would give me another $200. but, I would have to sign a wavier not to contact them again. I have doctor and x-ray bills and this is what my response was from the company, Sam’s Club/ Wal Mart. They buy products from companies and if you have a problem they have you contact the company, not them, and they will take care of you, from my understanding. This all from an e-mail I received from Sam’s Club. They purchase items to sell to their consumers and if something go wrong send you to the company.. I lost count of the people I have spoken with, e-mails and letters I have sent to Teqtronix and Sam’s Club headquarters. I noticed one person said they could never get in touch with some company and was told when they did lie after lie after lie.. This seems to be standard practice for this company, pass the buck, if you will. These people, in my opinion, the left hand don’t know what the right is doing. They would call me and ask me a question someone should have told them, before they called. It is too much more to type so I will say this I had a black eye for about 3 weeks I was in pain, not being able to sleep on my left side for about 2 months, and when the phone hit my left cheek bone all the swelling never went down so, I am scared for life!


    I really dont understand why Sams club and Walmart have phone, because they sure as hell don’t answer them in the Mansfeild stores. I guess its just another way that these cheap bastards keep putting people out of work.
    I called walmart one night because the employee gave me back the wrong gift card, so i ttid to call them from 9:30pm to 11:00pm woth nobody answering the phone. i had to get up when they opened, drive to the store because they didnt answer the phone. As i was at the service desk fixing the problem, the phone was ringing off the hook and nobody of the 3 people standing there even looked at the phone or attemped to answer it.
    Next I went to the sams club and bought a heavy object and ask if i could get some help with it to get it loaded in my car due to the fact i have had 13 back surgeries, the reply was “we dont have anyone avaliable”. So I struggled with it myself and accidently left my cell phone in the child seat of the cart, so i tried calling sams club about 7:15pm to see if someone turned it in. again no answer from the store at all. i let it ring for 20 minutes one time and nothing.
    So i say the Hell with these stores, and tomorrow morning i will drive back to sams to see if somone turned it in, and from there i will be driving to costco and get a membership there.

  • Vanessa says:

    will be writing a detailed letter, but I will not be renewing my account again due the the ineptitude of the staff in your Elmsford, NY location. I called due to a family emergency to say that I could not pick up my order until the next day and was left on hold for 40 minutes. No one ever came back to the phone, then when I arrived at the store I received the message while I was on the checkout line that my order had been cancelled. I was told I had to get the item from the shelf or go thorough the order process again. After paying for everything, the door checker decided that she had to scan my receipt and ring up each of my items three more times before I could leave the premises. Believe me, Sam’s has nothing that I am interested in stealing. It was absolutely unbelievable.

  • John Bradley says:

    You don’t carry the same product you carried 30 days ago.
    What’s going on

  • Joy Johnson says:

    Since Covid I have been shopping at Walmart online and having my groceries delivered or pick them up. My husband and I are both in our late 70s. We don’t go to the store. So I went on to order groceries today and the only way I can order milk is in store purchase only. That’s not fair to people like me with my husband has multiple sclerosis. We’ve both been vaccinated but we’re still being careful because that other virus is here in Nevada big time. I don’t find it reasonable that when I need milk I have to go to the store and get it because I can’t order it when it says in-store purchase only. Anytime I get a message like that I have to remove the items from my order and go to a different store.

  • Hsiao He says:

    Sams club has the worst customer service by phone, I had been contact for my online order for a thousand times. the customer representative only to please you to have a good survey, not to solve your problems!!!

  • Y. B. says:

    June 28, 2021 Hello, I sometimes purchase gas from the fuel pump at your Trussville Alabama location. The purchase amount varies and you can not prepay. However, on this pass Sunday, I was there to make my gas purchase for the week. My bank card was declined. Not once but several times. This has happened before and I usually try the process again and it is good. Before you state that my account was not in good standing “IT WAS AND IS”!!. Upon checking with my bank and speaking with your customer service, no one knows why the amount of $100 was charged to my bank card prior to pumping gas. I understand that most gas stations charge an amount (usually $1) on your bank card prior to authorizing to receive gas. Your fuel pumps has done the same $1 amount. I understand the purpose is to make sure the account is a valid account. No one can explain why or who chooses the amount that your bank card will be ran for prior to authorizing. Not even your complaint department or customer service nor could they let me know whom I needed to speak with on this matter. Why such a high amount and why does it vary? I’m starting to agree with the comments made below regarding the integrity of Sam’s Club.
    signed: Long standing member

  • Susan Skipper Alvarez says:

    Please be advised that I will not renew my membership.
    Due to the inadequate rude lazy behavior of the personnel at your Valdosta Georgia Club.#6204
    I also will not be doing business with SYNCRONY CC . I locked that card off a year or so ago and destroyed the new one they sent.Repeated lack of products I ordered to pickup were stated as being out of stock. However I walked into the store during (Covid) to miraculously discover the tens were abundantly available.
    FORMER Member #4210915747430
    Susan Alvarez

    Sincerely Disappointed

  • Sally Jenkins says:

    Store in Brooksville, FL #4818. Having a problem with the service in the bakery dept. Can’t hear the members because of wearing ear pieces and hoodies. There are several members including myself who are not very happy when we need someone to help us or place an order. They either don’t hear us or see us. Something needs to be done about it with management.

  • Garnet Pavlas says:

    Can not get anyone to answer the phone in Corpus Christi location ?? Are they closing down ?? Maybe y’all need to hire better personnel that like to work for a living. Unable to place an order on-line because the site is way over used or is way bad web site.

  • Debbie Barnes says:

    I had a Sam’s Membership for two years. Someone needs to address to extreme poor Customer Service in your Pensacola Florida Store. I asked a question about rewards she did not answer my question. Another Worker came up with her cell phone. They were on her phone. I asked my question again. She was hateful and rude, I said wait a minute I am your Customer I was here first. She said if I didn’t like it cancel my Membership. That is what I did. Now Sam’s is saying I owe 45.00. No I do NOT cancelled my Membership November 2020. I came home shredded my card and information I got from Customer Service. Since we drive an hour one way to go to Sam’s not worth our time or money. PLEASE stop sending any information to my home. Now it is in My Husband’s name his Membership was also cancelled November 2020. I would really appreciate your help. Already spoke to two Reps and yes Nothing has been done.

  • Hubert lyles says:

    I was shopping at the Sam’s club in Bradenton Florida. And I heard a young man tell a young lady to blow him. I asked one of the ladies in the green jacket if this was common and she told me yes. This is very inappropriate behavior. I did ask the lady what his name was and she said it was Kyle. Now I am older man and I have been married for 50 years and i would never want anybody to speak to my wife in that manner or any my children or grandchildren for that matter. Please take care of this nasty and inappropriate behavior.

  • william Wilson says:

    I just got my auto renewal for my Sam’s Club membership. Did it jump from $45.00 to $100.00 without notice. Someone stuck it in me. I get to shop at Sam’s 2 or 3 times a year. I do not want a $100.00 membership. If that is all you are offering please refund my money and cancel my membership. What you did is nothing short of bait and switch.

  • Albert Ryan says:

    I’d like to say as a Sams member, I find your delivery time very poor in comparison to Amazon. Also, not having supplies for seniors online such as Bounty paper towels Or Scott’s t.p.

  • Mike Frelich says:

    Your policy of charging my credit card $1.00 to confirm that it is still good before I renew my membership next month with that credit card just FLAGGED a fraud alert with CHASE credit card services.
    I am now having to change credit cards, wait till I receive a new card and contact all services that use that credit card for automatic charges.
    Your Manilla, Phillipines service center was not much help even with the removal of the $1.00 when I renew. My time and frustration is worth way more than $1.00.

    Thanks a $million.

    Will be calling corporate office on Monday.

  • Timothy Blinkhorn says:

    ATTN: Steve Bratspies
    Living room Set Nightmare
    We ordered a Kensington Genuine Leather Living room Set back in May. The delivery team refused to deliver to the front door on two separate occasion. The Sam’s Club Customer Service personnel directed we take a refund and reorder on each of these failed deliveries. We ordered the set a third time and Sam’s FINALLY directed Special Handling and a different delivery team was contracted (Pilot Transportation subcontractor Commercial Express did a great job) and we received the set.

    Upon inspection (the transportation team delivered the furniture and left quickly), every piece of the furniture had at least one damaged spot, either a hole rubbed in it, a deep scratch, etc. The couch seat settled deeper than expected and after I flipped it over, you could easily see that the wood blocks that connected the seating to a support was defective. The pull handle cable for the reclining love seat broke the second time my wife sat down, the other seat doesn’t operate at all!

    The entire experience has taken three months, three deliveries and then you deliver a defective product. My wife is going thru your customer service line now to try and remedy this yet again. This has been a night mare. I’ve been a member of Sam’s since 1988 and I vow to never purchase another thing unless you as a Corporate entity make this right.

  • Brian says:

    Ordered a LifeSmart Hot tub on line. After being told I would not recieved this item for 4-6 months I cancelled the order with an operator at Sam’s Customer service …the 1-800-776 number. I was assured the order was cancelled via the operator. Then I went onto my on line account and cancelled it again. After 3 months pass ,I get an email saying that my hot tub is going to be delivered with the next 3 to 5 days. I click the cancel order option again for the 3rd time. 2 weeks later $3176.95 is taken out of my bank account leaving me -$2016.67. Yes negative!!!!!! I’m going on week 6 of trying to get my money back. Lie after lie after lie that’s all I hear. Spoke to someone I thought was finally going to help ,but nope, she says wait the 10-15 days for the money to be deposited into my bank account. What happened next????? You guessed it,. nothing !!!!! Now I spoke to a supervisor and he tells me the same bull crap the others told me ,but he swears he is going to help me this time. He calls me back ,(first time I ever received a call back that I was promised) and says he has manually generated a refund for me and to wait for his call with confirmation. 5 days pass and he finally called back. Now he says I have to wait another 7 -10 business days to see my money . We aren’t talking $30, we aren’t talking $300 , this is $3000+. This has already caused me to fall behind.on my mortgage and my utility bills are falling behind now too, it’s hard to recover for a $3000+ mistake made by Sam’s on 3 separate occasions. To say I’m angry would be an understatement. Please ,I’m begging anyone who reads this, please help me asap….I’m running very very thin on patience. I have filed a complaint with the Better Business Bureau

    • Joy Johnson says:

      Brian, I would contact my bank and tell them exactly what happened you cancel the order but they went ahead and took the money anyway. And tell them how long this is been going on for they will put the money back in your bank and then investigate why you haven’t gotten your money back. I went through an instance where I couldn’t get my money back they told me I had a contract like a worker. So I filled out the paperwork. I didn’t get my money back I went to my bank within three days I had my money back in my bank and screw the people that owed it to me. They are being investigated for fraud because they cashed a check That wasn’t meant for them I gave them the wrong check. But they want to head and cashed it. My bank is investigated it as a fraud because they signed a check endorsed it that didn’t belong to them wasn’t meant for them. Just go to your bank explain the situation you’ll get your money back hopefully you have a good bank.

  • Brian says:

    I need to speak to a corporate employee from the USA. Not an operator from the Philippines. How can I do this? I have a very serious problem with Sam’s that after 6 weeks is still not resolved. Lie after lie after lie.

  • Cheryl Thede says:

    COVEY -19 SAFETY CONCERN AT SAMS CLUB RAPID CITY, SD. STURGIS RALLEY IS HAPPENING HERE. YOU CAN’T WASH YOUR HANDS PROPERLY IN THE WOMENS RESTROOM. 1). The water stays on for 3 seconds 2). The water comes out scalding hot 3). Its been this way for many months. 4). I tried this morning to report this on the phone to the manager and was put on endless hold.

    Could someone please fix this, there are a lot of extra tourists in town this month and we need to be able to wash our hands properly. I like Sams Club and have been shopping for years here.

  • Robert Lann says:

    ATTENTION: Charles Redfield, Executive Vice President of Food for Walmart U.S

    Hi, I love my Sam’s Club. About 6 months ago they started cooking the Rotisserie Chickens to 180 Degrees or more. By anyone’s standards, that is OVERCOOKED. STOP IT. 165 degrees is DONE.

    SO, the dark meat is fine but the white meat is OVERCOOKED and DRY. EVERY SINGLE CHICKEN they cook is OVERCOOKED.

    I fully understand the concern about food safety.

    The associate that is working the chickens is nasty and rude. Yesterday he told me to get my chicken somewhere else and I could just leave after I asked him if chickens looked overcooked.

    I talked to a manager, Laura, and she said they have to follow YOUR direction regarding temperatures….

    They know me since I have brought this subject up about 3 times already.
    So now I am writing to the source…

    I would rather buy the Rotisserie Chickens RAW and put them on my own Rotisserie…. That is, if they continue to overcook all the chickens to WELL DONE/OVER DONE. Can I do that? Seasoned and in the container but RAW?? I am serious.

    Robert Lann
    6044 S gulf mnr
    Pensacola Fl 32526

  • Frustrated says:

    I am not a Sam’s Club member. I do not want their unsolicited emails. I have unsubscribes at least ten times over the last year but am still getting emails. How do I stop them?

  • jg says:

    sams club ingages in hiring discrimination at there store in addison ill they need to be called out on this with legal action

  • Melody says:

    Was just checking to see what your stance is on masks in your stores. Colorado resident. Thank you

  • Mary Potter says:

    2nd time at same store.

    North Carolina is now in the Top 5 States with rapidly rising & alarming increases in Covi-19 Cases, etc.

    on 6/19/20 I shopped at the Sam’s Club in Winston-Salem, NC 27103 same store as in May Store No. 8228. The store was packed with people. No Counting at the door nor limiting the number of people in the store. No social distancing between customers (too many in the store). 90% of the Customers were not wearing masks. there were many families &/ groups of people together. I was surprised to see the lack of precautions take to limit Covid-19 exposure person to person.

    The next day I went to the Walmart in Winston-Salem, NC 27103 Store #2472. I found a very different situation. Both entrances had employees counting people as we entered. ALL the customers were wearing masks. I stopped an employee an asked her what the Walmart Guidelines for dealing with the Covi-19 Pandemic & safety. She told me that there was a limit on how many people could be in the store at one time. Customers were Required to wear masks & if they didn’t have one they were given one. Social distancing guidelines were followed.

    Same company two very different environments. There is absolutely no excuse for the Sam’s Store to not make shopping in that store as safe as possible. Especially in a state with a growing problem.
    It is certainly concerning that some of our citizens are not attempting to be as safe as possible for themselves & others But, more so for a Global Company Walmart/Sam’s is not taking steps to provide a safe environment as possible. Which only adds to a false sense of security in this pandemic.

    My two cents, Store Managers should face serious consequences for not following your company guidelines & state guidelines during the Crisis. People are dying form the Virus! North Carolina is only in the second Phase of reopening & has not gone the next phase due to the rising Covid-19 cases in NC.
    Please take action!

  • TD says:

    What is going on with Sam’s Club has Costco bought it out?

    I have never been so disappointed in the changes Sam’s club is doing!! IF I wanted to be a member of Costco I would buy a membership I bought a membership to Sam’s because you had things I like, enjoy. I understand change but I don’t understand to the extend of turning into Costco. NO Diet Coke at the fountains, I enjoyed my Saturdays at Sam’s club getting hot dogs and a diet coke, NO more for me on Saturdays, you are no longer caring products I use for my business. and items my family enjoys. I have even spoken with checker and other employees and they are also confused of why you are turning Sam’s Club into a Costco you even set up the store like a Costco. WHY?

    I really feel I am not alone when I say these things we want Sam’s Club not Costco!

    One thing I have appreciated is the way you have stepped up to the Covid-19 Virus and do appreciate all your efforts!!

  • Monica Geub says:

    When are you going to let business owners in early again?
    I want a discount if we’re not going to be able to get in at 7 am I own a business and can’t make it During the hours you have

  • alexander guzinski says:

    Alexander Guzinski is my name. I am a PLUS member. My membership number is 1013410416413243. I have been a member since 1994. On 4/24 I ordered 3 – $100 Sam’s gift cards on order #5157531178. You debited my credit card for $300. I received them 4/28. On 5/4 I drove 18 miles to my local Sams Club with the card gift recipients and tried to use the gift cards. We were told by customer service they were invalid. They could do nothing to help me. You cannot imagine my embarrassment. I try repeatedly on line to check the balances on the cards and the pop-up window keeps asking me if I am entering the correct card and PIN numbers. On May 5, I contact customer service in El Salvador and am given service request #200505-003248. I receive no follow-up response. I contact customer service once again on May 9 and am given an incident #200509-001467 with a promise of expedited response and resolution. It is now May 12. I have had no response and no resolution. I am 73 years old and I cannot ever recall ever having received worse service from any organization in my life. Every effort I make to resolve my simple issue simply makes me more frustrated. Your “customer service” department is inappropriately named. It should be called “the joke’s on you”.

  • Israel Perez says:

    To whom it may concern at the corporate level. My name is Israel Perez . I have been a member for more than 15 years. I recently ordered a Mathew 3 pc living room set online, Today 5/4/20 I received the merchandise. As the boxes were being off loaded I noticed a few large holes in the packaging, so I opened the box which contained the sofa in order to insure that there was no damage, before I signed for the delivery. The contents of that sofa box were fine. So I indicated the damage to the boxes and signed for the delivery. I then proceeded to bring the sofa into my home. I folded up the box and set it out with my trash because Monday is pickup day and I didn’t want it sitting around. I then opened the love seat box and as I was doing so the sanitation guys picked up my first box and allowed me a minute to place to love seat box in the truck. I brought the love seat inside and proceeded to the last box with the chair. Upon inspection of the chair my wife noticed a hole on the front of the left arm. I immediately got on the phone with customer service and spoke to a young man named Al. I explained the issue and and was told that I had to return the entire set. I explained that I didn’t want to return the entire set I just wanted what I paid for a new undamaged chair. He then told me that he would call my local Sams club to see if I could just return the damaged chair for a new one. I waited three hours before I called the customer service a second time. I then explained my problem to Darvine call# 200504-017935 he came back with an offer to discount 10%. I explained that I just wanted what I paid for, not a discount. I was then transferred to a supervisor name John. call #200504019260 First John offered a slightly higher discount. I again explained that I just wanted what I paid for without having to return the entire order. Now john offers to fix my problem, he however must have up to 5 days to return my call with a possible solution. I now have another problem, as I was looking at the order I realized that I ordered the Mathew set and got the wrong set, an Abbyson set. Someone please tell me that this is not corporate policy. Someone must be able to fix the problem. I would appreciate some real help with this issue. Thank you in advance . Israel Perez, 3720 se 2nd street Ocala Florida 34471 Phone 352-426-3925 member #690 10100 010715465.

  • Sinnamon says:

    I went to Sams for over a month (April) for toilet tissue. You did not have any. My friend with a Costco membership provided me with tissue. I pay a membership fee and use self checkout because your lines are too long and few cashiers. My Membership expired. Are you extending the expiration date because soo many people are out of work.

  • Sean Stanton says:

    Hello! I’m a second year member who uses the mobile application for shopping. I’d like to say that it’s a superb application however it crashes to much ( shouldn’t) and once you’ve checked out you can’t go back in to change the amount in your basket before checking out( have to have it scanned at the door and repeat process). Annoying! Can this be fixed by your programmers or is it a third party application a that’s what they were told to do? Thanks!

  • Susie Ruiz says:

    This message is for whomever handles memberships.
    I have had my membership since 1987/88? I was under my name. When I married, I place my now former husband on the account. I just left a Sam’s Club in Austin texas, where I learned that my name had been taken off as primary account holder. My credit was used to place account in ex husband’s name. Your manager/associates were very gracious in addressing the issue… however I am not satisfied and feel that my account has either been fraudulently acquired or inappropriately placed in my ex husbands name. I do not like to give personal info on emails so if you would please contact me at 512-470-4335, I would greatly appreciate it.

  • Stewart Chadwell says:

    Dear; Mr John Furner I was Shopping at Kannapolis, NC .I went to self check lane one of your associate start unloading my Cart said to me I had too many of same product. There weren’t no sign of how many. She’s invaded my Soc dusting less than 6ft.

  • Isidoro Rocchio says:

    I keep checking to find out if you have Corned Beef shipped to the store, but the manager said they can’t order anything because they are getting they’er orders from the computer, automatically. I need three case of Corned Beef a week can someone tell that to the computer and send it to Sarasota Florida.
    I would appreciate it.

  • Kathryn Popovich says:

    Good morning corporate team. I hope all are in good health today. I HAD to go to my Sam’s Club store in Washington PA. yesterday ( 4/6/2020 ) to retrieve my order I placed online 3/31/2020. Because of the COVID-19 I DID NOT want to go into the store. My husband has stage 4 terminal cancer so I must be very cautious of germs. The credit card on my account expired. I tried to edit that but was not able to. I panicked thinking my time slot would close so I hit PAY AT STORE. I called the store next morning but was told I would HAVE to come in to pay. On entering your store the next morning I was appalled by the lack of concern for humanity by the staff working that day. In PA. Governor Tom Wolf had mandated all to wear masks if you had to go out in public. Not only was the greeter mask-less so were the staff handling my order in the pick-up area plus those two were glove-less! I saw managers without either also. AND so was the baker stocking the baked bread section. NO gloves NO masks??? One more thing that really upset me was the fact that Sam’s NOW has spit the italian bread that normally was packaged 2 for the price of $2.69 to a single loaf at $2.69. THAT is taking advantage of this pandemic. Sam’s Club in Washington PA. fails it’s people. You should be ashamed.

  • Ellizabeth Madrigal says:

    Hello Sam’s club corporate staff;
    I shop at LA Habra, CA club, and the store maintains their standards. It’s nice and clean and have good quality items.
    I’m reaching out to you in a plea to please help us the medical employees, working round the clock and not being able to stand in line in the mornings to buy one bundle of toilet paper, and unable to buy online because it disappear from your front porch. All I ask if we show our badge from the hospital, we know that Sam’s club will have essentials for us in the evening. Most stores have this items available in the morning, but what about some of us working round the clock? Please be the first to support the front line hospital workers by having some first hand essentials in stock for us! Not asking for a discount or freebies! I appreciate your support! Desperate mother and County hospital employee.

  • Edna Perry says:

    Today I went shopping at the Sam’s Club store in Frederick, Maryland where I normally shop. Among other things I purchased Member’s Mark fresh boneless skinless chicken breasts which I generally get. The product today was riddled with more fat and waste than any I have ever purchased. Much too much. There is a Costco nearby and I intend to shop there and purchase my chicken from there in the future. I am very disappointed and this looks like a deliberate act to get rid of inferior product in these trying times.

  • Kim Beckwith says:

    RE: Sam’s Club, 600 Apt. C. Bullhead City, AZ 86429.
    Hello; all I had to get was pick up a prescription (I am an elderly person). I was not allowed to go to the head of the line – instead, was asked to wait at the end, which turned out to be 15 minutes. Nice to see that Sam’s Club is keeping up the customer service standards and also focused on the community. The person trafficking was also bragging to the line that he still had a job and would then laugh. This is not over. I’m going to find someone who will listen and take action.

  • Betty Hayes says:

    I went to Sam’s club in Shakopee MN and the store was a mess, nothing had been wiped clean in the dinning area and the carts were not cleaned, they did not even have the wipes available, I talked with one of the Manager he said ok, what does not say to customer, he does not care, I have been with Sams club for over 30 years, this first time I have had a bad experience.

  • G NELSON says:


  • Suzan Buchaklian says:

    Now, I am going on a whole week without receiving the bid I won at auction. I have spoken to multiple representatives who promised a call back and an email without response. When does Sam’s club address customer issues. Sam’s club had no issues charging me for the product I have not received. I will be filing a complaint with better business.

  • Suzan Buchaklian says:

    I purchased a gun case at the auction site. I was supposed to receive it on 2/1. Still have not received it. I have called twice the customer service, located in the Philippines, and went on line complaining, still no answer. They can not locate it. I am very angry at this point. I have been a sams club member for years. I have been charged for it too. My expectation is to receive one by tomorrow. It was to be a gift for my grandson. Not a great customer service. The right hand does not know what the left hand is doing. I expect an answer ASAP.

  • kim m luizzi says:

    I have filed a complaint regarding the ignorance, rudeness and unprofessionalism on January 28, 2020 against the General Manager (Brian) of Sam’s Club, Latham, NY.

    We are a 2nd tier subcontractor who performed snowplowing services at said site, who has not been paid $1100.00. I have tried three times to reach out to the 2019-2020 Snowplowing contractor, Gallivan Landscaping & trucking. I have tried to reach out to Gallivan’s subcontractor, Carolyn Best….to no avail as well as the General Manager. There is absolutely no phone number for the Executive Office nor an email for same.

    I am bewildered how a company this size has no email or complaint office. I have been told by several people within “Membership Services” to contact the person in charge of the contract. I have received absolutely no help from anyone within Sam’s Club to help resolve this issue of non-payment. I cannot believe that Sam’s Club would place in management such a person like Brian. He was ignorant, irate and rude! He hung up on me instead of trying to help resolve this non-payment issue.

    I have also informed the General Manager of Sam’s Club, Latham, NY that he did not do his due diligence by ensuring proper insurance (from Subcontractors) as well as valid driver’s licenses. The subcontractor, Carolyn Best and Joshua Fonda were on site, plowing and neither have a driver’s license. Do you realize the liability Sam’s Club would have if there were an accident?

    I am, once again, reaching out to Sam’s Club for some assistance.


  • Rochelle Frantz says:

    Here I go again. Again I preordered a tray of brownies to be served for my Christmas Eve dinner. 25 minute before I was due to pick them up I was notified that my order had been canceled. No explanation as to who or why. I realize it is a small thing for a corporation as large as Sams club however, it is a large thing to me. This is not the first time I have had trouble with orders and the result is the same. Nobody cares. I have even been told that I was not a plus member I have been a plus member for years. I had to go home, check my check register, go online to my bank, print out the transaction and go back go Sams to prove that I was a plus member,, Rude staff, buck passers, again nobody cares. excuse was they were out of them, second excuse they were to close to expiration date . Why accept orders if they can’t be fulfilled. COSTCO here I come They gave me a reference number of 191 224 003 045 and told me I would hear from someone within 24 to 48 hours however, I have heard that song before.. Nobody ever contacts you

  • jan hightower says:

    your coustomer sucks>>>>> yall need to do something about it. why does it take 3 hors to get help???????

  • mary west says:

    I shop at Sam’s in Clarksville, Tennessee. I pay extra to get in to the store early. It used to be 7:00, now it is 9:00. Why pay extra if you are going to take away the option of shopping early. This morning the lady at the front was rude to me and I was rude right back. A lot of people were turned away this morning because of the change in opening time. I certainly hope you will go back to the 7:00 opening.

  • Guest says:

    Sam’s club in Temple. Other than Donna at the checkout door, the management and most other employees suck.

  • john e andrykowski says:

    Denver Sam’s Club No. 6632 has deceptive advertising and the manager is vERY RUDe :[ NEVER AGAIN

  • James says:

    Yesterday my wife hurriedly shopped at our local club to find only two cashiers were working. Both had very long lines of customers with overflowing buggies. She went to a self serve line and discovered that her card was rejected which forced her into a very long line. When she finally got to the cashier and asked why her card wouldn’t work she was told they wanted to remind her that our membership would expire soon. This was on Nov.15 and out membership expires on Dec. 4. This also happened to me last year at the gas pump which forced me to go inside and renew to get gas. With all the ways to contact us, I see this as a bullying practice that is very rude and a huge inconvenience. We are now considering if we really want to renew. Is it worth it?

  • Janice says:

    I am looking to buys Pittsburgh Steelers executive office chair in gold and black. Is there any place that I could buy one. I live in St. Joseph, MO

  • Jan says:

    I want to thank the Stream Marketing Inc group (Mark McGuire, Jeremy Pate and Matt Wyent) located in the Sam’s Club on Fisher Road in Sharpsburg GA. They concentrate on customer service before and after the sale. I was looking for a new cell phone and I had a LOT of questions and they answered them all. Thank you Mark, Jeremy and Matt for making my cell phone purchase at Sam’s Club an enjoyable experience. I will continue to shop at Sam’s Club first for my technology as long as I see the Stream Marketing there. Thank you for the Customer Service!!!!!!

    • JOE MARTIN says:

      You were LUCKY, My Sans club in OHIO,– ST, CLAIRSVILLE, IS WORTHLESS. All rude, liars, dare you to delete your membership, ONE BIG CIRCUS,, AND NATURALLY, corp, doesnt care all they do is keep their number secret, and cant even give you a REAL e maill addy.ALL phone numbers are PHONY or does to a call center because CORP. DOESNT want to be bothered, So i took back $ 300.00 worth of goods, cancelled my membership, of 21 yrs, will report them to Consumer protection agency [ fraud ?] and my daughter who has her own business will cancel her membership next week, She spends about $1,000 every month.

  • Vanessa says:

    I wrote a comment on October 1, 2019 and as of yet have not received a response or resolve to my $638.68 refund. After many calls and being on hold nothing. I have spoken to Alicia, Dawn, Andrew, Alex and Mo. Maybe fake names, but I understand that the calls are monitored for training purposes, however I hope nobody is trained by this process. Sam’s is on the thumbs down for customer service.

  • Debbie Leavell says:

    I purchased premium gasoline from your store # 4798, 284 Summit Square Blvd., Winston-Salem, NC 27105, on October 3, 2019. The prices posted on your curbside sign read $2.58, which was near the price of regular unleaded at most other stations in the area. On Wednesday, October 9, 2019, when I posted receipts and balanced my check book, I noticed the price on my Sam’s Club receipt showed $2.71. I was a little upset, but took accountability for not checking pump prices when I purchased the gasoline. I was by the same club on Thursday, October 10, 2019, and noticed the curbside sign showed a premium price of $2.55. Out of curiosity, I drove in to check the pump price. Imagine my surprise when I saw the pump read $2.66. I called that club around 5:30 that afternoon and asked to speak to a manager. The young man who came to the phone after almost seven minutes identified himself as Alex. I asked if he was a manager, and he said he was a front end supervisor who did a little of everything in the store. After explaining my concern to him, he started in with a lot of excuses that didn’t have much to do with the situation. He said there was a manager on duty that I could speak to if he had not satisfactorily resolved my issue. I told him that I had asked for a manager initially, and that I certainly did not want to repeat myself again. I did advise him that I would be contacting corporate regarding this situation. Admittedly, I should have checked the pump price before pumping when I was there on 10/3/19, but to see the exact thing again the very next week represents a pattern, at least at this location. Looks like a ploy just to lure customers in. Not a good business practice. I do intend to notify “Ask Sam” (a public info column in our local newspaper) to advise people to be sure to compare and verify Sam’s gas price postings.

  • Rich J says:

    I have been a business member since Sam’s took over Pace. That was back in I think 1988 or 1989. I did stop being a member for about 4 yr period. I became a member again in 2015. Always shopped on Saturdays at 7am. This is at the Niagara Falls New York store. Well this Sat 10-5-19 I find a printed note on the entrance doors that stated as of 10-1-19 no more business or plus member early shopping. New hours for all members are 9am M- Sat. I got no forewarning about this change. I do get the emails they send me to come shop but no mention of the reduced shopping hours. Now today 10-7-19 a family member shopped there and asked about the change and was told that it does not go into effect until 10-11-19. That’s not what the notes stated and the doors where locked and this was at 7:30am 10-5-19. I also watched 3 vehicles pull up to the doors and drive off before I drove off. I also called store that Sat. after 9am & the person I spoke to said that they had to change the hours because they did away with the night crew. Just another corporate decision to save money & the heck with their loyal customers. If corporations want or need to cut cost then it starts at the top. CEO’s & board members are over paid & only out for their best financial gains. I have yet to see any business go under because of the workers. So their thinking is to cut cost is by reducing services? well their decision has got me to cancel my membership & request a full refund and take my money elsewhere. Great job Sam’s Corporate Greed Leaders!

  • harvey says:

    we went to the sams club in Lakeland florida, in sep 2019, bought a membership, tried to use it 4 oct 2019, was told it was expired and the CSR at the store was no help to correct and told me to call corporate. They feel untouchable with all the phone answering devices and not a real person to talk to. Then manager wonder why people are angry when they do find a real person. I am of the impression that sams and wal mart do not care about customers, only their bottom line, think they are the only place in town. guess what, there are other places, and one customer at a time we are leaving. I will pay a couple pennies more for a warm and friendly place to shop where you can find real people to assist you, unlike the CSR at Lakeland sams club.

  • Bigmike says:

    It took 1 hour to finally get to someone with my request that a discontinued item be brought back into the stores. I went through 2 people that really didn’t understand English, waited for 20 minutes for “supervisor” and got disconnected once. After telling these people it was discontinued, they proceeded to look up my local club, look online, make me wait, to finally tell me it is not available. No sh_t sherlock!

    Why is it so difficult to simply place a request for a product? The people in the local club claimed that the products sold well and didn’t know why they stopped offering them. One person told me that the brand wasn’t available anymore but over the years Sams has had a number of different brands, so what’s up?

    My first item is chunk blue cheese. All you offer now are “crumbles” that taste of the chemical used to keep them from sticking together. Most of the popular cheese is offered both in chunk and shredded/crumbles, but not blue cheese. 2nd is pork belly. I have bought 2 over the last year and tried to buy more but was told out of stock. Now, it has been discontinued.

  • Vanessa says:

    I purchased a mattress set from Sam’s online after dealing with some issues, I asked for a return of the mattress because it was defected. I am disabled and I told the person on 9/18/19 that I would like to return the mattress set and get a refund she said no problem. I also told her I needed the refund to my credit card so I could purchase another set and she informed me that the process would be they pick up the item and then give a refund. She said “I will put a rush on it for you” well they picked up the mattress set on September 23, 2019 and I have not been credited for it. As of right now I have been on the phone on hold for over 47 minutes finally Dawn from the Escalation Team comes on the line and is looking into it. She informs me that the mattress has not been brought back to the warehouse to be scanned in and then they will refund the money. She checked into it and put things through so hopefully I will get my refund in a couple of days. Please tell me why I have to be penalized because it takes over a week for your company to get the return? I have been a member of Sam’s Club for years and did not know that I would incur such drama. The first 2 calls are outsourced and I could not even understand most of what they were saying. This is not Best Practices when your customers are unable to understand your customer service and have to be wait so long for resolve.

  • Guest says:

    Your location in Colorado Springs, Colorado off of Woodmen Road has transitioned back to having to show your membership card to gain access into the store. This is something that has always been done, but a while ago Sam’s Club didn’t require members to do so and have implemented this practice again. The problem is, now employees that are standing at the entrance asking members to show their membership card are being met with grave resistance from customers. Customers are responding and acting out in very rude, disrespectful, tasteless, angry and inappropriate behaviors towards those employees at the door checking/requesting membership cards be shown. Customers are reacting in aggressive, threatening and intimidating demeanors towards employees checking membership at the door because for a while, they didn’t have to and now all of a sudden they are required to again. I feel appropriate, visible signs should be posted at the entrance and throughout the store to inform customers of this change. Also, members should be notified via email and by whatever communicative resources that are available (news channels) to inform them of these changes so customers can be made aware in advance, to cut down on the unnecessary and negative behaviors from customers. In addition, management/supervisors should be made more available, or even stand at the entrance themselves occasionally to witness and intervene with these negative encounters. No employee should have to tolerate abuse and disrespect from anyone.
    In this world today people are simply angry for whatever reasons and will utilize any scenario to vent and just take out anger and frustration on those employees who serve. I’d hate to have a member showing their membership card escalate to a mass shooting or employee confrontations in the parking lot or other unpleasant outcomes. Human capital awareness is imperative regarding this issue and employees are becoming more frustrated about this change along with the consumers. An intervention needs to be implemented immediately to ensure employee safety as well as consumer satisfaction regarding this matter.

  • Sandra Stalcup says:

    We would like to be considered to open a SamsClub store in Clovis,NMTHer is a Large community of retiree,s here of which I am one .The Clocest one is in Lubbock,Tx.and we do not have a way to get there always . Thank you Sandra Stalcup

  • Jana says:

    Due to your affiliation with Walmart and their recent attempt to impair and dismantle my Second Amendment rights, I will no longer shop at your stores and I will be transferring all of my prescriptions. Stay out of politics, idiots. I’m taking my business elsewhere.

  • Bill Mechan says:

    Iordered a mattress from sams club.com. I canceled the order and received an email on8/06/19 stating that my refund for$486.54 was being processed I still haven,t received. I called to complain and was passed to 2 different people after 45 mins. on hold they hung up. I called back and was passed from a girl named Lisa to a girl named Lavarsha who say she would call me promptly the next morning . That was 2 days ago my order # was3193676866. This took 2 hours to get nowhere and my next step is to take you to court for a refund This is ridiculous.

  • Guest says:

    After more than 20 years of membership, Business at $100, we are terminating our relationship with Sam’s Club. The reason is a rather aggressive approach by a vendor, DIRECT TV (aka: AT@T, dba as SBC Communications). They have attempted to question my decision not to sign up with them, as we have decided to remain with another telecommunications Company that we have an interest and an investment with. The Original AT&T stock we were forced to sell when SBC took over. It was both unethical as well as a problem for us with the devalued stock we had to sell or lose its value. I have indicated I am not interested in subscription to DIRECT TV and have reported this to management and replied on my e-mail. As far as any response to my e-mail, SAM’S CLUB remains silent. “Maybe the problem will go away if we do not respond?” Right, we are going away and improving our membership with COSTCO, who does not “buttonhole” its membership into unnecessary vendor confrontation. Fred, Former State Ombudsman, Colorado.

  • - Roberts says:

    About a month ago, I attended a hiring event at the Golden Ring location in Maryland. The interview went well, and I was offered a position on the spot. The hiring manager told me I would receive a welcome and orientation email. However, I never received that email. After calling multiple times employees responded with there was not a manager available every time I called. I never heard back from Sam’s Club until this past Friday 8/23/2019. I received an email stating that Sam’s Club wanted me to come in to interview again. Confused, but ecstatic to work for this fantastic company, I decided to go. When I arrived, the employees were not willing to help me and told me that interviews were cancelled and there was a hold on hiring. However, after making my way to Sam’s, I NEVER received an email or anything stating not to come in today. I called and asked to speak with the hiring manager or store manager, however, a team lead insisted that there was not one available and she had to help. She informed me that now I have to contact workday because that’s who sends the emails. However, this has been a very frustrating journey. Why am I contacting workday about if someone from your company hired me? If your company doesn’t even know what’s going on and is consistently rude when it comes to helping me, why continue to reach out to me? Especially if I was offered a job on spot. I seem to get every other email except the ones that seem to be most important. I got my hopes up not once but twice to begin work with you. Sam’s Club is a widely known and respected company. My experience has not been pleasant or respectful of my time and effort. I am a shopper at Sam’s Club as well. However, ever since this heartbreaking experience, I can’t bring myself nor can my family, shop with you again. I really hope there is a way to fix this situation as I would love to be apart of something great with this company.

  • Craig says:

    To Whom It May Concern,
    First, let me say my family enjoys shopping at Sam’s Club. We have been customers for well over 20 years. My wife purchased a membership to start building her credit. The closest Sam’s was a 45 minute trip one-way. Now there is a store in Clarksville Indiana which we shop at. It is only a 5 minute commute.
    This is a short story about myself, just to give a little insight into the individual talking to you. I am an Army veteran and was an NCO in charge of troops and their well-being. I never was over bearing or belittled my troops. I built respect with them and they respected me. I still follow those rules today. I earn Respect.
    When I exited the service, I went to college and earned some degrees. I started teaching and went to a college and became an associate professor. Before retiring, I was a Department Chair of 2 departments at the college. I am now on the other side of 60 years old and am on a fixed income. Ok enough about me.
    I am writing in part about a few individuals that work at the Clarksville store and some of your corporate policies.
    This past Tuesday my granddaughter and myself went to Sam’s to make a purchase. In the past I have been asked to upgrade to a “Plus” Membership and I would reply “No Thanks” and the cashier would go on. This week was different, I was belittled by one of your head cashiers or managers. She stated if I was not upgrading, I could no longer purchase items before 10 o’clock. She kept repeating herself and then the other 2 employees working the lane started stating the same thing.
    My granddaughter asked me why those people were getting mad at me. I told her they were not mad, it was their job to push a different type of card for the store.
    As I mentioned, “I am on a fixed income” and I am sure there are many other customers that are on a fixed income. I enjoy getting out in the mornings and getting things done. My wife always says of me”you get more things done before noon, than most people do all day.”
    I am sorry your Corporation feels the dollar is more important than customers. I enjoy the shopping experience and will not stop using your store. However, it has been a letdown.

    Thank you,
    SAM’s Customer

  • Joseph says:

    I have been a member for many years
    I’m handicapped so I use electric wheel chair
    Today I went shopping at Sam’s Club Orange Blossom Trail Orlando FL
    I selected a T Shirt which was listed as $34. When I went out in the parking lot on the wheel chair after check out.
    I noticed that the TSHIRT was for $8.95 So I made a U Turn and went back inside on my electric wheel chair
    Fearing that the wheel chair’s battery might die so I entered from the Exit door as the Entrance door was bit far from car.
    The Manager on duty JESSICA jumped on me that why did I enter from the exit door. OMG she started calling Stephanie.
    Cause she didn’t speak Spanish so Stephanie shall warn the door guy why did he let me in. She was furious at the door guy and at me.
    NO decency No politeness to a Handicap Person. Very upset and rude like she is the king of Sam’s Club
    I had stuff on my electrical wheel chair which was paid and checked out. I told her that I wanted to get more T Shirts of all colors as I found out they are cheap.
    SHE SAID NO. You can’t go inside. I must go back in my car and unload all the stuff or unload my stuff at the customer desk before I can go any further back.
    Every one was shocked the way she was reacting to an old handicapped man. UN BELIVEABLE.
    OMG OMG, I have never encountered such a nasty manager in my Life. I’m handicapped on an eclectic wheel which battery is about to die. She didn’t care.
    I have to go back to unload my stuff or unload at the service counter. This was a huge production for me. I just wanted to get more T Shirts.
    SHE SAID NO and called the security on me. Instead of buying I just left the damn store. Heck with T Shirts. It was Sam’s Club loss
    You lost sales and a client. SHE has no idea how to deal with customers or be polite and helpful. Big deal If I entered from the exit door
    Was that an Airport Security that you are acting like a police man. She must be fired. She is not good for your company.
    She is the only non-Spanish speaking Latina there. ALL other are so nice and polite and helpful. If I was a manager, I would go get the T Shirts and check out for a customer to go extra mile. Instead of screaming, threatening like a rude nasty person. I made a mistake went shopping at Sams’ Club.

    Joseph Shereef
    301-804-8485 (Current Active #)

  • Stephanie says:

    On Saturday, July 6, 2019, at approximately 4:00 p.m. I was in your store to purchase some chicken wings. There was no chicken wings to be found. According to one of the employees, the Chinese restaurants are coming in early on Saturday mornings to purchase all of the chicken wings. I have been told to come back the next morning early to make my purchase. I know it’s a first come first serve basis but what about all of the other members? If you are going to cater to the restaurants and not think about your other members, then perhaps you should become a restaurant depot. Remember, you closed your store in Boynton Beach, FL, which makes it double the members who come through the West Palm Beach, FL store. What happened to the Coconut Cakes? I understand you are no longer caring them. I hope you will take this into consideration. If not, I have no other choice but to move on to another club store.

  • Dorothy Rowin says:

    We have been members of Sams for years we moved to Hoover Al. your worker there don,t say good moring or smile at the members they look like a bunch of tramps if they have to help you it,s like don,t bother me I,m here to get paid and that’s it so went to Cosco man like day and night they could be nicer to help smiling and how are you doing I think you need to take a hard look at your stoes

  • Richard Robinson says:

    I have been a long standing customer for many years. Today, 6/2/19, I came to your club in Brownsville, Texas. It was approximately 9:50 am. I approached the doors and they opened making me think the store was open. I walked to the tire dept and was waiting patiently when your Manager approached me, didn’t even say good morning, instead, in a very rude tone he barked at me, saying “We’re Not Open Yet”. I apologized to him and he didn’t even answer me. Then after he escorted me outside, while I was standing in front of the electric doors again he rudely said “you need to move”. At that point I responded to him that he didn’t need to be so rough and asked if he was the manager, which he responded “yes” and walked away. I’m a retired Federal Agent, but I worked retail for sometime, prior to getting a government job. In fact I was part of management and understood the importance of treating customers with courtesy, I knew it was the customer who keeps the doors swinging, obviously your manager doesn’t understand that concept. I truly believe this manager needs additional training in customer relations. If you want to speak to me, I can be contacted via email or my cell phone below.

    Very Respectfully,


  • Tarma says:

    Then you SAMS Club, deleted my comment, even though it was the truth, your online services suck, you false advertise stuff that you cannot fulfill, you guys messed up my order and don’t want to take accountability for it. After calling every single day for two weeks to know the status of my order and being on the phone for hours trying to get someone of your customer service to help me, your inept customer service representatives and managers that don’t want to help the clients and only try to deter the clients from getting their orders.

  • Tarma says:

    I order a living room set on May 7, 2019 and I ended up receiving only the chair and the love seat, not the sofa. I have called customer service everyday, spoken with representatives, managers, everybody, and every time they tell me something different, they don’t know where is the rest of the order, telling me I will have to order the living room set again. I have to say that I have spent hours and hours everyday on the phone with these so called, customer service representatives, managers, and they still don’t know where is my order. You SAMS club, your customer service is the worst, your people are very unprofessional, have no ethic, they downplay you over the phone, they tell you they would call you and they don’t, then they act like they don’t know what’s going on. They even had me, the client to contact FedEx to arrange the delivery with them and when I called, they said that they have told the customer service that they could not deliver the sofa, but again the customer representative will act that they have not spoken to FedEx and will have me call Fedex again, knowing that Fedex could not deliver the sofa. You SAMS are lying to people when it comes to online orders and have clients going through hell trying to solve issues that SAMS should the one that needs to take care of it. You want people to order online and the service is the worst, customer service have no idea on how to treat people’s order issues over the phone. Your customer service and managers need training on how to handle people over the phone and the orders, they have no idea on what they are doing. My order number was 2510419682.

  • T.Maddox says:

    Receive call about Kobuchi we purchase for the last two months only to find out there was a recall. My daughter had stomach problems during the time she consumed the product and now we know why. Call the store we purchase the Kobuchi from and they know nothing about refunding our monies. They are asking for a receipt (Elena)

  • Peg says:

    Thanks Sam’s Club for charging my bank card for a $1.00 hold without letting me know ahead of time. My bank thought it was a fraudulent charge and canceled my bank card, causing me a huge headache, time and inconvenience! Grrrr!

  • Daniel Yurcik says:

    The formerly awesome tire service has been destroyed! Extremely slow service due to drastic staff cuts! I have been getting tires at Sams for decads but this drastic reduction will make me think about looking somewhere else. The staff still there are great – just not enough to cover the sales that you used to have!

  • dan jones says:

    you seem to be stocking what you want not what customers want!!!!!!!!!!!
    no 1 lb. chunk aged provolone cheese, no membership from my whole family!!!!!!!!!!!!!
    we will buy elsewhere …by…………..

  • Joe Kutt says:

    I cannot get into my cart to checkout. This problem has been going on for (2) TWO WEEKS. I’M doing online buying. Concord,NH……I have called, live, did live chat….still nothing. Anyone in your operation can fix the problem. Apparently not.???? SAM’s #10134100 796 602290. I am a HUGE customer. I would like some service.

    • Debra Mason says:

      I also have had the same problem. I was up til 1:30am trying to order and drive 50 miles to just get some things my husband who is high risk needs. The problem of not being able to put my order in and get in the que line to go pick it up. Sam’s system needs to be fixed it always should have been a system that when you put your order in you are next in line. Not a system where you have to be just lucky to get your order in, this is not an efficient system. Maybe if enough people go to a different place to have a purchase pick up, because it is available at other stores in my area, who will care more about their customers getting a fair place in line for their order Sams and Walmart will hear the people.



  • Frederick Smith says:

    I have been on the phone for a total of six plus hours trying to resolve the issue of a work bench I ordered. This began on April 3. 2019. I ordered and paid for a bamboo top work bench. On April 5, 2019 I reviewed the order and found it was being sent to an address I have not occupied in four years. I called in to the alleged “COUSTOMER SERVICE” and found that the delivery address could not be changed and therefore I attempted to cancel the order. I could not cancel the order due to the order being is some stupid order phase. So I have called and called and called the customer service dummies, spoken with the dummies you call supervisors that do not know their butts from a hole in the ground trying this resolve this issue. So I called the corporate office 7 time today trying to get in touch with someone who can do something. all I got was being sent to the dummies in customer service. Now I want someone from the corporate HEADQUARTERS TO CALL ME.

    • WILLIE says:

      Federick I DONT KNOW IF YOU ARE AWARE BUT THE 8887467726 PHONE NUMBER LISTED AS CORPORATE is not corporate JUST CUSTOMER SERVICE AND THE ARE THE ONES WHO ARE RUDE AND IF THEY CONSIDER YOU AS UPSET IN THE LEAST bit they PUT YOU ON HOLD AND NEVER ANSWER OR ASK AS I was do you want to speak to a manager then put you on hold AN HOURand not answer I may have been stuped enough to stay on hold for a very long tim e waiting for someone to answer, corporate don’t care because they allow your treatment as such and wont deal with it since I was done THIS way today 2 times and my wife one more bit seems like it is Sams club policy then when I finaly got a human being to answer I spent several hours today tring to get help only to be told you have one hour from order time to make any changes to your order well I guess this is not over for me because I have to get order here deliver it 45 miles away to person who was supposed to receive it inn the first place. all I can say is when it comes time for Sams club renewal I can then say hELL NO NOT TO HAVE TO DEALS WHITH A CUSTOMER SERVICE LIKE THIS ONE ,WHO DONT MIND PLAYING TRICKS ON THE PEOPLE WHO BUYS THINGS SO THEY CAN BE PAID.

  • pam says:

    I am a club plus member. When you use the Sam’s Club app you find items you want to order. I found Evenflo booster seat for $29.98 which has an instant savings of $20. was $49.98
    this expires today on Nov 11, 2018 according to the app. I tried to order 3 but price in cart is $49.98 each. After speaking to cr they say the app isn’t updated! well hello the sale expires today which is still in effect.
    They say I have to pay the price on the web site not the app! WTH!!! When you become a member they encourage you to use the frigid app.
    You advertised the price of $29.98 after instant savings then I’m told that I can’t have it for that and have to pay $49.98.
    It is not my problem that you cannot sync your app with the web site prices correctly. It is not the customers fault. I had this same problem when I ordered a pool.Different prices again. You need to honor prices on the app because I’m sick of your ave’s telling me the price cannot he modified when it is already modified from the web site. Now I want 3 booster seats at the $29.98 price item 980131404 model 34912200
    You advertised it!!!!

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