Where is Saks Off Fifth Corporate office Headquarters

Saks Off Fifth Headquarters Address and Contact

  • Address: 125 E 57th St, New York, NY 10022, USA
  • Phone Number: +1 212-634-0730
  • Fax Number: 123
  • Email: service@saksoff5th.com
  • Number of Employees: 10425
  • Established: 1919
  • Founder: Andrew Saks
  • Key People: Richard A. Baker, Mark Briggs

Saks Off Fifth Headquarters Location & Directions

Saks Off Fifth Headquarters Executive Team



Richard A. Baker

Chief Executive Officer

Marc J. Metrick

President of Saks Fifth Avenue

Mark Briggs

Chief Marketing Officer & Executive VP

Lucas Evans

Senior Vice President and Treasurer

About Saks Off Fifth, History and Headquarters Information

A Sacks fifth avenue is aleading and popular American luxury department stores. It is owned by the famous commercial company Hudson’s Bay Company. It was founded by Andrew Saks.

Saks Fifth Avenue was founded by Andrew Saks in 1867. In 1923 saks& co merged with Gimbel Brothers. On September 15, 1924 saks expanded to New York with full block avenue frontage south of ST. PatricksCathedral.In 1923 saks expanded towards the west and set shop in Beverly Hills California. In 1990 Saks Off Fifth was launched as an outlet store.

Their products include clothing accessories such as Shoes Handbags Jewelry& Accessories. They have a long product range which includes products for men and women. Along with clothing Products they also provide certain household items which include Kitchen items, home décor items, suit cases and many more. Their products are of the finest quality and they really beat the competition.

Saks Off Fifth Headquarters Photos

  • LF says:

    Good Day to you
    I am taking this time to bring to your attention that I never received a package that was supposedly delivered to my address on March 20th 2023.
    This all started when I received a message about my package being delivered to 
    Brooklyn, NY 11203 approximately after 3 pm on 03.20 23.
    Upon receipt of this message, I checked but there was nothing. I called Saks Off 5th to inform them of the situation only to be told there was no delivery executed then & that it was still on its way & that I should keep calling to follow up on my package originally scheduled for March 22nd 2023. I have called on different days after that to give & get updates on my package & on 1 of those days, I was told that my package was actually delivered on March 20th 2023. This was alarming to me for the obvious fact that I had no package & I was initially told it was not delivered then & to now be told something so different. By 03.25.23, I was convinced that my package was no longer in existence, so I called Saks Off 5th yet again only to be sent a photo of the package being delivered.
    This definitely demonstrated unsecure, unprofessional, inconsiderable & dishonest delivery of my package, since the photo illustrated a package on a doorstep openly exposed. Why didn’t this courier personally contact me by ringing the doorbell or knocking the door as this would be the most appropriate method of delivery & if all fails retain package for another day , since there was lack of security for that delivery. How do I know in certainty that my package was actually delivered & it was not a scam by the courier service ?   By the way, multiple persons were also present at the intended delivery address that particular day to willingly receive the package. 
    I remain confident & honest in my statement that I have not to this day received my package that was claimed to be delivered to my address. I would like for this unfortunate situation to be intricately investigated, since it has been decided that I am responsible for the payment of this package & I am in full disagreement with such decision.  Saks OFF 5th needs to adamantly prove to me beyond just a photo that this is my fault & my responsiblilty, because I am the victim in this sitution. Saks Off 5th
    Case #12217261

    Yours Respectfully

  • Norma Soriano says:

    On 5/8/23 I ordered a YSL bag for $2,622.50 as a gift to my daughter. On 5/15 I received a noticed from the post office that wasn’t delivered because it needed signature also indicated it’s an envelope. When I picked and opened it up it was a xs black short with the receipt of YSL fir $2,622.50. So I called right away and talked to a supervisor Rochelle Clarke and requested to send a picture of what I received. She insured me that I get my refund within 3 to 5 business days. 5/24 sent an email to Rochelle inquiring but no response. I called customer service on 5/26 and informed me that it’s still under investigation. There is no communication send to me what do ever unless I call them. 6/12 and 6/20 called again and informed that the warehouse is ejecting the refund request claiming that they sent the right item. If they sent the right item then prove it to me. The tracking number is the same as what they claimed that they sent the YSL bag. I think something is going on in your warehouse.

    I request for a refund as soon as possible. I’m a senior citizen that have a limited income. I don’t have $2,622.50 to spare.

  • Deanna Jones says:

    I order 2 sweaters and the label on the box was mine but the 1 item inside was not. I have the customers name and address and her sweater. I just got an email saying that they did not approve my request, so no refund. I’ve been on hold for 45 minutes now.

  • Kimmo says:

    Ordered a pair of boots on 11/28/2022 from Saks Off 5th. Paid for Express delivery. On 12/1/2022 email said out for delivery. On 12/10/2022 email said package delivered. I have called T Force who stated they have no picture that the package was delivered to my house. Saks only gives its Customers the run around. I am out of money and boots. I wouldn’t recommend Saks or T Force.

  • Cara Shaw says:

    Don’t order! I ordered 3 dresses, only received 2. I called to get credit ($74.99) for missing dress. They said no “based upon my ordering history”!

  • Debbie says:

    I ordered a pair of Tory Burch boots from Saks on 12/8/22 (Tory was out of stock).

    Well, I got my package on 12/13/2022. First of all, the box that they were sent in was literally a couple of boxes taped together, and second I opened the box, and everything was disheveled and to my surprise, there was only ONE BOOT!

    I called customer care right away and the first time I got hung up on, so I opened a chat that way I would have everything in writing.

    They wanted me to return my “BOOT” so they could issue a refund instead of making it right and sending me a replacement. They so nonchalantly told me to just purchase another pair when we hung up and that they would overnight them to me. I’m sorry but do they know how much these cost, and they wanted me to be out double that now and patiently wait 10 days for my refund.

    But they so kindly gave me a $25 gift card that CAN’T be used on anything name brand. I’m sorry but where am I shopping again?!?!

  • Donna says:

    Please, please, PLEASE don’t ever order from Saks Off 5th!!!!! I ordered a pair of Saint Laurent boots that were delivered in the evening to the apartment office across the street from mine. The courier (T-Force) sent an email stating delivery was made to apartment office. I never requested that it be delivered to an office. Furthermore, it was the wrong office! The wrong complex completely!! I called T-Force and they said they’d come out, retrieve the package and deliver to the correct address. Meanwhile a picture receipt of delivery was sent to Saks Off 5th but not me. When I finally received the picture, I noticed it was not my apartment lobby. I went to management and asked where the picture was from and was told it was across the street. I’ve put in several claims with Saks and they were all denied, even after I provided proof that my lobby was not the one in the picture from the courier. Every time I call Saks off 5th, I speak to someone from another country, they ‘re reading from a script and they make the same promises. I have yet to get the situation resolved and now they’re telling me I cannot file another claim and to take it up with my financial institution. I have been shopping from this store for years, but will NEVER shop there again.

    • Jay says:

      I agree with you. TForce is a garbage delivery company probably in bed with saks off fifth because they claimed 3 times to deliver items to me and never showed up. Thank goodness for Amex who removed the charge from my account and took it up with saks off fifth. Done shopping with this company myself. What a joke of customer service they have. Went to the store to fix the issue and they said it’s 2 different entities. Saks and saks off fifth are 2 different not saks off fifth online and the store, get a clue you idiots. DONT SHOP AT THIS STORE!!

  • Cynthia Dorsett says:

    Saks off 5th are lairs they don’t treat their customers with respect ,even when packages are stolen I want my refund I called the police also they spoke to the police via cell phone speaker And still don’t want to give me my refund But made me pay again for the same order

  • Cynthia Dorsett says:

    My package was stolen off my steps The delivery driver didn’t even ring bell for someone to come to the door instead left package on step and left Now my package is stolen Spoke to a supervisor by the name of Andile Ngwane he told me he already put in the refund request and I should receive it in 3to 10 days I will be contacting the BBB

  • Dana Cooke says:

    I placed an order on November 6, 2022 with Saks off 5th. I received an email on November 21, 2022 that my package would be delivered, but my street address was not printed on the order so I NEVER received my package. I called the customer service number and was told to call DHL the carrier used. I HAD TO CALL DHL, because Saks off 5th couldn’t be bothered. DHL had the package but because there was not street address they were returning it to Saks, there was no way for me to pick up the package or have them try an deliver it again. I called Saks off 5th customer service number today December 6, 2022 and James, a line supervisor, called DHL to find out the package is in their bulk shipment back to Saks off 5th. I was then told I’d need to wait anothter 8-17 business days for my refund. THIS IS RIDICULOUS!!!! I have waited one month already, never received my package, Saks off 5th knows DHL has my package waiting to return to Saks distribution center, yet you are still holding my refund hostage!!! I DEMAND MY REFUND TODAY DECEMBER 6, 2022. What a horrible operation you have running here, and you can bet damn sure I WILL NEVER ORDER FROM YOU AGAIN, and I will tell everyone I come into contact with, grocery store line, mall line how horrible your service is and to never order from you again.

  • Nadia says:

    Please “Do Not” order with Saks Off 5th. Place order for a pair of Alexander McQueen men all black sneakers with the air clear pocket for a B-Day gift. I received a pair of silver female boots that was only $300.00. Contact customer service regarding my order and the rep informed me that the all black Alexander McQueen were sold out at the time of my purchase, so I assumed whoever is working on filling the orders wasn’t aware of a sneaker or boot. Spoke to supervisor that guaranteed my order would be correct the second time. Well, Guess what, my order was wrong a second time and of course the correct size is sold out. Haven’t heard from manager today to resolve my issue. Very Dissatisfied Customer!!!!!!

    I’ve been on hold for 3 hours or longer.

  • Jan F says:

    I placed order for cashmere sweater when order was received a purple shirt was in package. I called was sent shipping label to return shirt when received would be 7-10 days to receive refund and that I needed to place and pay for new order which I did. Today I received email my package was delivered but it was not at my door or any of my neighbors. I sent picture of my door and was told 3-10 days for investigation and 8-17 days before possible refund and I needed to pay and place another new order. This is the worst customer service I have ever experienced. I can only hope to receive the money back and maybe get the sweater I ordered for the 3rd time

  • Linda R Buczyner says:

    I ordered two pair of Cole Haan sandals and only one came. When I called customer service, the person I spoke to told me to take a picture of the box with the sandals in it and they could see that only one box of sandals could fit in the larger box, They told me it would be 3 days and I would get an email. 7 days later and no email, I called back and was told it would take 3 days to get ok’d and 5-7 days for credit. Last Thursday a supervisor told me the 7 days were up on Friday so she would call back on Monday morning to let me know if the credit was issued. Today, no call. No credit. Another phone call and another wait for 5 days this time. The worst customer service ever. Return something to Amazon and credit that day. I paid for both pair of sandals last month and am trying to be reasonable and not put it in dispute because I did get one pair, but if by Friday no credit on my card then I will let you fight with my credit card company. Trying to be patient but 30 days for a reversal on a credit card when I am being told it has been ok’s but not done is unacceptable. The supervisor can’t be reached and the customer service people are just saying what they’re told to say and nothing gets done. How is this a way to run a business? After shopping at Saks and Off Fifth for 30 years, you have lost my business. I can’t believe how bad the customer service is and if this is any indication of your service, your mail order business will be gone. Supervisors should tell the truth and just say please give me more time as we are short handed, that is acceptable but to tell me to wait and she would follow up on Monday morning as the 7 days were up on the previous Thursday is not right.
    Lousy customer training and lousy customer service. Still no credit and i paid last month for both pairs and still no credit. Will give it to Friday and see if it is done and if not, will dispute it and you can fight for your money and waste someone’s time when a quick credit should be issued which takes less than 5 minutes. Your service dept is messed up and needs and overhaul and training.

  • guest says:

    I placed an order and evidently it was delivered to MI and I am in New York. Meanwhile customer service says it says delivered so I must put in a claim and then maybe they will refund me! I said I want a new item I paid for it they said no a claim has to be put in. Meanwhile my packing list has my correct address and phone number!

  • Deron says:

    sent my order to texas when im in north carolina, then to fix it they tell me i have to buy the same order again and file a claim for the items that they evidently sent to the wrong place, they confirmed it was in the wrong place. so whats the case for if you can see a concrete mistake on saks part? so the expectation is for me to make a double purchase and then hope i get approved to get my money back on the first order although they verified they messed up. it still needs a “case” terrible process

  • Diem says:

    I made a purchase on Saks Off Fifth on Monday night. It was for a one piece swimsuit. The size states 40(2). I thought the number in parentheses was a USA converted size 2 and it was such a great deal I placed my order. I later realized maybe I was wrong and attempted to cancel online but it was too late. I contacted customer service and was told basically “too bad” because the item has already been shipped and they will not cancel or issue my refund. The representative I spoke to seems to understand that the number is deceiving although her supervisor refuse to even talk to me. I expect better and reasonable customer service from Saks Off Fifth. Now I am stuck with a size 40 swimsuit! They need to fix the sizing as to not confuse customers. I feel like I have been tricked! Why would you put two numbers on a size!

  • EDWINA says:

    On October 7, 2022, between 4:30 pm and 5:00 pm Customer Service is a hot mess I called four times, I ask to speak to someone in the United States. The ones I spoke with spoke Spanish language, they didn’t understand ENGLISH too well. I ask to speak to the Supervisor unreal then I spoke to Fatima in the REFUND AND SHIPPING AND RETURN DEPARTMENT. She informed me that next week 10/21 will receive my refund. you’re received my package on 10/04/22 which is 94001111108036449040218 why must she give out incorrect information when I’m telling her next is 10/9/-10/15/22 please listen to the voice recording? please send them to a training class on assistant customers Unbelievable. then I headquarters and I’m still on the phone someone picked up the phone and is still on hold.NEVER PURCHASING FROM THIS COMPANY AGAIN!!!!

  • Coleen says:

    Incorrect items were sent with the order# of my desired purchase in June 2022. I contacted customer service, was told to return the items which I did and to expect a refund in 7 to 10 business days. It has been months. A fews weeks ago the same incorrect items were returned to me with an explanation that these items were not from them. This is theft. Someone received my items with my hard earned $. Their warehouse needs investigating. A large corporation preying on customers.

  • Denise Thomas says:

    I had one issue. A damaged product. Followed directions to return and get refunded. They returned the same damaged product back to me and said they would not refund me my money because the product was damaged. ????? At least send a decent replacement for what I spent my hard earned money on. The package was in worst shape when they sent it back to me than when I returned it to them. I’ve been robbed from a so called prestigious company. Customer Service IS A JOKE!

    • Lisa says:

      Omg… Thai currently happened to me they returned the damaged item and would not give my refund. Did you ever get it resolved?

  • Belinda Wesley says:

    I’m very disappointed in Saks Off 5. This is my first time using them and the whole experience has been one huge headache!! Trying to reach someone is almost impossible. I finally spoke to three people on three occasions and they said they would esculate this matter (you get a continuous run a round), They all said the reurns department failed to issue a refund in a timely matter. This is utter non sense. I will never buy anything else from Saks Off 5. I am a Dals’s customer and they would never treat you like this. Beware!!!!!!

  • Nora says:

    I waited in line for 2o min at the saks in Costa Mesa, got home and realized there are two different prices on shoes and box . Tried calling the store a lady named Jackie Kari answered passed me on to a lady named Jackie . Jackie told me to call back in 10 min and speak to store director . She hung up on me when I tired asking for the main office number .

  • Marina Pichura says:

    Few words about Saks off 5 th in Aventura Miami aria. Stuff is absolutely horrible including young guy manager. Can care less to help customers. Talking to cash register girls, can’t care less there is a line of people willing to purchase. Giggle and having fun. Wanted to purchase something without tag, could not help me find the price, told it’s probably customer left it behind register. Went myself around the store looking and did found bunch of them. This as called manager have to clue what is goon in his store. Never said sorry, no comment at all. Careless face, and no help. Register girls are so slow, feels like they sleeping while long line of people waiting to pay. So different from other store in Boca Florida.

  • Vanessa says:

    So I made a purchase from your store and they are taxing me on the original purchase price and not the discounted price. So this means I’m paying taxes for money I didn’t spend. And not receiving a true discount as well. I’m pretty sure this is illegal and needs to be fixed.

  • Maria N says:

    Purchase a purse and immediately returned due to quality. They have yet to give me my refund stating it can take 30-60 days!!! I filed a dispute with my credit card and saks had the audacity to say they sent me a gift card for credit, I never received one nor would I want!! I feel like I am being stolen from at this point. I will NEVER purchase from them again.

  • Jay says:

    SAKS is experiencing a breach of their accounts. I have 4 fraudent charges on my account and cannot get into the security department to talk to anyone.

  • eleanor george says:

    very disappointed with saks. bought a dress in person and was the wrong size. couldn’t try it on in store because the changing room was closed even tho i saw people go in and out a second ago. after the purchase, i was not given a receipt, and when trying to return it. was told i can’t until the manager is in store. been trying for a week now, this “manager” seems to not want to help

  • Anthony Lewis says:

    Figure out from reviews that I have been cheated,,Sak,s is the worst… But unlike other,s Who have been cheated I,m not taking this laying down,,,, luckily I have a very close relative who,s one of the producers of channel 6 News in Philadelphia, and they love this six on your side story,s about people being riped off. She assured me that she and the station are very interested, And when done let,s see how Sak,d explain,s all the cheated customers, me included!!

  • Anthony Lewis says:

    I,m very disappointed in Sak,s, This is my first time using them and the whole experience has been one huge headache!! Trying to reach someone is almost impossible,,, once you get someone they give you a continuous run a round. First I was told my order had not shipped,then after four days I was told that it was with the carrier and I was given to tracking number,, another two days and the carrier ( CDL,who I never heard of) there site kept changing the delivery date. Called Sak,s again,( most have some kind of caller id ) No one answer,s. When I finally do, I informed them if it,s a problem can I have my money back,,oh no! I have to wait for this, and I have to do that,,, and still no package,,, A gift for my grand daughter! This isn’t what I expected from such a major store…. P.S. and of course this will be bringing on the pandemic!!

  • Jacqueline Clark says:

    Place a order on October 23 2021 received but the wrong order and return order on November 3 call on November 19 they said it take 5-7 business days to get a refund that is not what they told me . Thank you

  • Cynthia Gatterdam says:

    105809153 A very expensive ring – that is unworn. Tag attached. Given as a gift that didn’t fit. Returned within 30 days. Saks Off has refused the returning it is practically criminal behavior. No customer service or interest in doing the right thing.

  • Cami says:

    I have NEVER IN MY LIFE got a run around from a company and been blatantly ignored before!!! My fiance watch has bounced from Kentucky to Ohio 4 times in the last 3 weeks. Not one person in this company has helped or tried to make the situation any better. They won’t hold it at a pick up place or send it to the RIGHT address!!!! They messed up and now my package is just lost in the system somewhere. Im so livid!!!!! I never ordered from here and I never will again. !!!

  • Emily - now a former Saks Customer says:

    Similar to other comments here, I have been trying since January to get a refund appropriately credited to my card for items returned. I have an email receipt for the return but the credit has not been applied to my card. I have called “Customer Service” 19 times, always being told that it was an error in the Distribution Center and issue would be “escalated” to a manager. I was always promised a return call within 24-48 hours. No calls ever came. I have spent over 9 hours on calls with a Customer Service office that appears to be operating with home-based phone operators in another country. Frequently I heard babies crying, and even barnyard animals in the background. SO UNPROFESSIONAL! I sent an email on March 23rd, in which my issues were assigned a case number and again told that someone would reach out to me immediately. It is now April 9 and I have still not heard from anyone. In the meantime, I have been charged interest on the unpaid balance and have had to continue to make minimum payments so that I don’t have an adverse impact to my credit rating.

  • Monique D. says:

    I tried to purchase a coat online that was on sale, after the offer code wouldn’t work, i called online assistance 3 hours later the representatives refused to give the sale price

  • Audrey says:

    Hi.I already wrote my comment.I did order bracelet from saks off fifth.Item did not fit to me and decided to return.Tag was attached to the item.And they send bracelet back to me with note “item was used and tags is missing”.WHAT….I did call customer service and explained.Nobody paid attention at all.Waiting for supervisor for more then an 1 hour.No luck.Send 2 emails.First respond what someone will be intuch.So far nothing.Last week got another email with explanations what they treasure their customers…bla bla bla.Terrible terrible customer service.Another order.Order scarf.Did not like it.Decided to send back.Explain to customer service what i was sick for almost 2 weeks.and my time frame just 2 days over their policy.Send back.Guess…got back package with note “return policy expired”….Received on September 19th.Send back to them on October 22th.Until November 6 this item was in transit.People buy please from Nordstrom Macy’s by from Lastcall.com buy from Ralph Lauren( very nice customer service) DO NOT BUY FROM SAKS OFF FIFTH….NEVER…IF YOU DO NOT WANT TO GET IN TROUBLE….I AM DONE WITH THEM. FOR GOOD.

  • Mr. DeoVonte Means says:

    HORRIBLE! I”ve been a CONSISTANT shopper since May2020, I placed an order on 10/09 which never arrived and I immediately reported it to the online customer service. I was told it take FIFTEEN BUSINESS days to receive the refund. I periodically checked on the status using the reference# given and told it was being processed and would be refunded on the date given. After the date given arrived and my refund was not posted, I called customer service and was told there was NO record of the reference given so a new claim would be filed and I would have to wait an ADDITTIONAL 15 days. After trying to get more information the call was repeatedly disconnected. After calling the corporate number, I spoke with a nice manager that did a little research and told me a member from customer service (Christopher Johnson) would email me 24-48 hours with some type of follow up. Currently, this purchase ($478.11) is still somewhere in limbo. This has been the absolute WORST experience ever!

  • Helene Jarvis says:

    Recently purchased a lovely ring from Saks Off 5th. Before I received the ring I received a large box with a “free” mask included with my purchase. The tag is in English & Chinese. Made in China. Why do we need this mask? Covid 19. Where did Covid 19 come from? China. Whoever made the purchase of these masks is extremely insensitive or ignorant. Maybe both. I would suggest instead of adding insult to injury to the fact this country has been devastated by this Chinese virus, you find a maker of masks in the U.S.A.. We do not need further aggravation, and who in their right mind would wear a mask coming from the country that necessitated wearing it in the first place?

  • Evie says:

    I placed an online order on July 4, 2020 and on July 9th I recieved an empty box with a packing slip only. I’ve been calling for the past month only to be transferred, or hung up on. I’m very unhappy with the treatment and service that I have received. I don’t have an extra $125 to give away during the pandemic but I do have the time to voice my opinion on the terrible customer service I have received

  • Narine N. says:

    Terrible Customer Service. I had my 4th call for the same issue today. Ordered an item the size didn’t work. Ordered the same item one size bigger, didn’t like the way it fit on me. Went online to print the return labels. The last order was not even showing shipped, so I was unable to generate return request. Printed a return label for the first order and included both items from different orders in the same box with a note describing the issue and making sure they credit both of the items. Received credit only for the first order. Calling customer service 4 times already, spoke to a supervisor, no change the receiving department said there was just 1 item. I am very disappointed and upset: spent much more time than the cost of the item but I am not going to give up. Will write a letter to the CEO if not resolved. I don’t have the item they have to refund. This is not a right way to work.

  • 100190155 says:

    Horrible people. The company reps are Horrible. They are totally unhelpful even if they know the shipment never left their facility. Do not buy from these people.

  • Inna says:

    I placed an online order on May 3rd and received a women’s blouse instead of Roberto Cavalli belt for my husband. After total of over 3 hours during my 3 attempts to get to a live person and numerous emails, they finally emailed me a packing slip saying: incorrect item and a shipping label. I promptly shipped the wrong item and eventually late June received a refund for an earlier purchased eye serum which was much less of a value. I called customer service again and their representative promised me that they will take care of this within 10-14 days. 18 days later – no change. I called again with the case number they provided me with after my last conversation. It turned out they had no records of this case. They started a new one. As a result a week later instead of getting the rest amount of my refund, they charged my credit card for another eye serum????? Who is working there? I want my money back and have no idea what I can do. It has been more than 2 months since this mess happened. I spent a lot of money there during the pandemic especially but I will never shop with this company again!

  • Ivone Gonzalez says:

    I made this order in May 2020. Since then, m I have been calling you guys trying to find out the whereabouts of my order. I have been placed on holds longer than an hour. I keep calling and I was told my order was delivered. At that point, I asked for the rep to please provide me with the name of the person who signed off the package. The rep informed me that you guys did not have such information. The rep told me he was going to report it and get back to me with a resolution within 21 days. I waited but, kept calling to check in. At one point a different rep informed me that this was not reported which really made me upset. I have also e-mailed you guys several times and I still get no response. I ended up talking to a rep named Nelsie Olbes, she assured me she would get back to me and that she would provide me with an update. This was around 6/6/20. I kept e-mailing her back everyday since asking her for an update. She finally answered me back on 6/9 saying she did not have any answers. I then requested to speak to a supervisor, She did not get back to me until 6/16. She told me that she would have a manager call me within 24-48 hours. NO ONE CALLED ME BACK, I called you guys back and then I got to a manager named Renante Nailga. This guy once again, assured me he would take care of the issue and would update me via e-mail. This was on 6/22. I have been e-mailing him every single day since then and still have not received any updates from him or from Nelsie. I called several times wanting to speak to a manager and still no one is available. Your reps are in the Phillipines and I guess working from home, At times , you can hear babies crying in the back and sometimes other background noise , not usual from a call center. This entire time I feel I have been lied to, given the run around and played with. In addition, I still had to pay my credit card bill so I am not late, but never received my bag. This is ridiculous and I need someone to call me ASAp.

  • Mrs. Yedalyan says:

    Hello My name is Dianna and I am having the same situation. I ordered a neclace and then 3 days later ordered the same item. I was told price would be matched by representative. I recieved the items double the price. I did not agree to. I called back they told me they would price match it. so I gave it as gifts on Mothers day. Now come ot find out they did not price match and Im stuck paying double for items I did not agree to purchace for the price I was charged. I have called 1 whole month, have gotten the runaround. Supervisors are useless since they cant do anything. Its like all the representative are from another country and are told to do and say the same things to customers. This is not good. I will file fraud charges since it is falsifying information, false representation to customers and making false promises.

  • Ms Lucas says:

    On May 28th I called for the 10th time to get a proper return label because the first representative sent me a 400 page receipt. I was on hold for an hour when I representive answered my call and left me on hold until she finally hung up me. I’m assuming she was working from home because I could hear her talking with a man and roosters cocking in the background!! This is insured and completely unacceptable. I considered this to be a prestige company and they have proven me wrong. I’m trying to contact corporate but to no avail!!! This company truly sucks

  • Mrs Smartt says:

    I received a gift card for a cash purchase and did not receive the amount for sending the merchandise back, which I was told I would receive. I can not get any representative to answer the phone. The wait time is ridiculous. I would like a refund check for $158.99 plus $11.61 NOT a gift card, unless it’s for this overall inconvenience.

    Mrs. Smartt

  • Karen Simmons says:

    Saks Off Fifth has the worst customer service. The telephone representatives all give false information and have no work ethic. I’ve been trying to find out what happened to my package for over a week. No supervisor will return the call, and the associates answering the phones are useless. I have also emailed the customer service and someone named Liberty Fajardo has responded with no answer and stating a supervisor will call me. I was told a supervisor would call in 24-48 hours. It has been exactly 7 days, and no one has called.

    • Mrs. Smartt says:

      I too am going through the same thing. I have been experiencing some misleading information from your company’s emails and representatives. I had to return an in store purchase via UPS due to the pandemic of store closures. My return was received on April 7, 2020 and I still have not received my refund. I’ve sent many emails and have made numerous calls also. I even tried to email the CEO Richard Baker but email was returned undelivered. I am a loyal customer and I want my refund for the merchandise that was returned in excellent condition and the cost of the postage that was told to me it too would  be included. Very disappointing!!

      • Dissatisfied Saks Off Buyer says:

        I am experiencing the same issue with a return and intend on taking it to Small Claims Court if they refuse the return for the 2nd time. I return shipped signature confirmation. I will use this information and complaints for my Lawsuit if it results in that. They will pay more fighting my case than to resolve this matter. Their Customer is is so damaging to their brand. You have Representatives hanging up on callers, hideous hold times and customer representative who can’t speak English.

    • Ms Lucas says:

      Please submit complaints to BBB

    • Narine N. says:

      Same here 🙁 Partial refund, no solution…

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