Where is Rue 21 Corporate office Headquarters

Rue 21 Headquarters Address and Contact

Address: 800 Commonwealth Drive, Warrendale, PA 15086, United States

Phone Number:
724-776-9780
Fax Number: N/A
Email: N/A
Number of Employees: 3500
Established: 1970
Founder: N/A
Key People: Mr. Michael C. Appel (Chief Executive Officer)

Rue 21 Headquarters Location & Directions

Rue 21 Headquarters Executive Team

Name	Title
Ms. Laurie J. van Brunt	President
Mr. Dirk Armstrong	Chief Operating Officer
Ms. Michele B. Pascoe	Senior VP & CFO

About Rue 21, History and Headquarters Information

Rue 21 was founded in the year 1970. The company has been active for almost 49 years now. In the year 2002, the company had filed for Chapter 11 bankruptcy protection. During that time, nearly 250 stores were thought to be having sales figures between $180 and $200 million annually with approximately 1,800 employees as well. In the year 2003, the company had undergone voluntary reorganization. In the year 2009, the company had opened its 500th store and by the year 2013, the company had opened its 1000th store. In the year 2011, the company had announced that it would be doubling the size of its 189,000 square-foot Distribution Center, located in Virginia, United States. The upgrade was completed in the year 2012. In the year 2017, the company had planned to close off almost 400 stores due to the American retail phenomenon of store closings known as the retail apocalypse. Then in the year 2017, the company had again filed for Chapter 11 Bankruptcy and was reorganised in the same year as well. The headquarters of the company is based in 800 Commonwealth Drive. The name of the place is Warrendale, while the name of the state is Pennsylvania, United States. The pin code is 15086.

Rue 21 is an American company that focuses on providing various kinds of women’s and men’s casual apparels and accessories, to its customers all over the USA. The current CEO and chairman of the company are Michael Appel. The current number of employees working in the company is more than 3500.

The primary services provided by the company include allowing customers and clients to have a retail presence in order to purchase various kinds of casual clothing, apparels and accessories, that are marketed and sold by the company itself.

Rue 21 Headquarters Photos

Rue 21 Resources

Jessica - June 9, 2023

I stopped bye a Rue 21 store in London KY just then at 6:48pm store was open as my husband and I proceeded to walk in door the blonde hair little girl looks speaks up and says we close at 7pm so you’ll have to hurry. I spoke up & said that’s in 12 minutes correct she said yeah I immediately turned to my husband and said let’s go I will not spend another dime in here. I’ve never been treated this disrespect anywhere. I have plenty years in retail & I’m currently a general manager at a restaurant right now & that is not how you treat your customer. The customer’s are the reason the employee’s has a job to come to. I’m very not happy and want something done about this. There were other people in the store as well and I never heard her say anything to them so not sure if she just didn’t want to get the business or she was ready to go and she wanted to make sure she was going to get to leave. I want someone to follow back up with me I will list my email below.

Khaleelah - June 13, 2022

My 5 year old was hurt in one of their stores over 2 weeks ago because of poor displays and I made a report and was told hr would reach out to me and they did absolutely nothing I’m getting a lawyer now!!

Susan - January 8, 2022

I will never buy from Rue 21 again which is a shame bcz my 2 teens love their style. I have had the worst time trying to get customer service to issue a refund after 2 failed deliveries. I was refused a supervisor and when I call back its the same dang girl “Geneava”. I have paid for 2 complete outfits for Christmas for my son and have yet to recieve them and yet no refund nothing.

What a ridiculous company not taking care of their customers.

Susan.ashley.reeder@gmail.com

Lorise - February 17, 2022

Technically it’s not rue21 fault you lost your packages, you have to take it up with all parties which is the company whom shipped it. You can always dispute it through your bank instead of trying to put the matter in somebody else’s hand you get your own money back

Anita Laperle-Messina - December 21, 2021

I purchased two pair of jeans for my grandson and asked the cashier before I paid if I kept my receipt could I return them. She said YES. I went to return them with the receipt, and was told I needed my credit card. I said OK I will come back. I asked how long I had to return them. She said I had another 30 days. Two days later I went to a different store to return them and was told I can’t return them as they store I purchased them at is closing and they are not doing any returns. They said the jeans are now marked down from the higher price but they can’t refund the difference either. What kind of customer service is this?? I worked retail as a manager and this is not acceptable! I made sure I asked if I could return them! Now I am stuck with $70 worth of Jeans he cannot wear! I will be calling the corporate office.

Katrina Bryant - December 21, 2021

I returned 5 items which totaled $111.88 via USPS mail. They were all shipped in one package. I only received a credit for $31.00. I was also missing item number 0028831451.
I have made 3 telephone calls to customer service and left message a with corporate and have received no resolution. I am requesting my FULL refund and the missing item.

How you requesting a refund with the clothes too no Karen that’s not how life works btw shipping and handling is worked into so did you really get short money

Jay - March 18, 2020

So with the Corona Virus going around, a lot of stores are closing to self-quarantine to slow the spread. During this time, the companies are still paying their employees just the same as many depend of the money from their jobs. Bills wont stop needing to be paid. I am hearing that Rue21 is NOT following suit and basically telling the employees to look out for yourselves as we will not!! This to me is wrong!!! You are making the decision for a mandatory closing of the stores, you should be paying the employees just the same. If it were up to them, they would still work because they can’t afford to be off work. If you are making it mandatory, you should be still paying them as before! The employees are a big part of what keeps the company going, and to not look out for them is a slap in their face and showing you don’t care about the employees! Is all you care about profit?! Not the kind of company I want any part of. MAKE THIS RIGHT!!

Rosanna - January 19, 2020

Name: Rosanna M Mincey
Email: mommieandtre@gmail.com
Zip Code: 22408
Order Number:

I have questions about: ONLINE ORDER
Questions/Comments: It’s been almost a month now that I placed an order and have not received my package. I’ve emailed Rue21 multiple times with the same response to contact the delivery carrier. I contacted them and they suggest I contact the company in which I purchased the item’s from. Tracking said it was delivered on 12/30/19 however I still have no package. This is by far the worst customer service I’ve ever experienced. I’d like to have my money refunded since I still don’t have the merchandise I paid for. Mommieandtre@gmail.com mommieandtre@yahoo.com I can be reached at both emails. Thank you