Where is Roto-Rooter Plumbing & Drain Service  Corporate office Headquarters

Your Tempe, AZ location to much favoritism goes on there and seems like upper management does DOES NOT CARE, management are bullies , they withhold breaks, but give it to their favorite, you have one supervisor leaving, and putting someone that is a favorite to the manager!!!! I know this will fall on deaf ears

Our company have been using roto rooter for 20 yrs. We had a problem they came out and we had them rooter all our sewage, last week a problem they guarantee it. But came out told if they found anything in the drain they would charge again after talking to our engineer he said that it is bs will not use again. and for any of our 20 business. also, will tell all my other business friends not to use them. I did send to our lawyers and to the media of their bogus guarantees.

Ripping you off seems to be what they do professionally & they have become experts at doing it!!!

Like there commercial says “were here to rip you off” “yelp”……

Worst company ever!!! Run don’t sign!!!

Awful company – they tore up my yard unnessarily and now want to charge $19k…I have had 3 plumbers since come out to fix what they did and the price is NO WHERE near this..and Roto-rooter also said I needed a main line replacement for $33k…..really? Awful…stay away..

To bad that they don’t have a lower rating because if they did, I would put it below the cellar!

2 months ago
Tried to scam us. You don’t want to do business with this outfit. Tried to scam me (homeowner) & friend (the buyer to be). Roto Rooter came two days and we got screwed for two days. I had have the misfortune of having to deal with Roto-Rooter of Irwin Pa., the last two days. I needed the main sewer drain snaked out in my rental. My wife and I own the house and on 31 December 2020 my wife of 25 years passed away from cancer. So as you can see I am dealing with a lot of grief. And, I sure don’t need to put up with the grief that I am getting from Roto-Rooter. The guy who wants to buy the house called them both times, and it didn’t take us long to figure out that we were getting screwed. The trouble with those guys is they had the misfortune of dealing with a retired Journeyman Pipefitter with 38 years of experience. I have run the snake hundreds of times, it’s a lousy job but someone’s got to do it. Now, I got a bum back and I guess I got to do something I really didn’t want to do. Thinking Roto-Rooter is a well known company and probably honest as well. Honest you guys aren’t. I was there the first to see the serviceman run the snake. He was going to put the snake into the shower drain whereas I told him to use the clean out to his right from the upstairs kitchen sink. He put the snake in there. The only thing, when he put the snake in there, there was no cutter on the end. It was just a plain end with no cutter on it. It hard to run the eel when use don’t use a cutter to get through the blockage. I really don’t know if he was putting the eel in at all or just going through the motions. Then he pulls it back and tells me that he can’t get through, well no kidding!! Another thing, that is the first time in my career as a Pipefitter that I have ever seen a person smell the end of the snake and I told him so. I thought that he was going to lick it next. Then he tells me he’s needs to run a camera in the drain. Huh, lo and behold he doesn’t have a camera on his van. That we would have to make another appointment for the camera guy. My friend took care of that the following day as I had a doctor’s appointment as I am stage 4 cancer like my wife was. Courtesy of the USAF, Agent Orange & Vietnam. Yeah, I am also a Vietnam Veteran. My friend told me he ran the camera in and was rude to him while doing it. I’m ex-GI and ex US Steel employee so I’ve dealt with a lot of rude people in my time. But, I don’t like being screwed by someone who thinks that I’m like the average Joe and don’t know crap about drains. He ran the camera in and told my friend that it was dark inside. Who are you trying to kid, it’s a pipe! No kidding it’s dark inside. Your Irwin branch of Roto-Rooter is just ripping people off and you should be ashamed of yourselves. Further more the first guy from the previous day has the snake and no camera. And, the second guy the next day has the camera and no snake but he does have a hydrojet. That costs 2500 bucks to run down 50′ of pipe?? That’s some rip off racket you guys got going, I can’t believe I watched on TV one time about Undercover Boss on how good you guys are supposed to be. You should have went to that branch and seen how they are legally raping people. Shame on you! Shame on you all! You need to police your own organization and remove the bad apples from it, pretty soon no one will do business with your company if you got crooks like that working for you. Oh and you know the Covid-19 crap that you keep hearing over and over again while your on hold on the phone?. Neither one of those guys practiced what you preach.The thing about it is, I just wished that I could have have gave you a lower rating that what I did. SCAM, scam, scammed. The military has a term for this and that is BOHICA! And, that means B=Bend, O=over, H=Here, I=It, C=Comes, A=Again, add them all together and you get Bend Over Here It Comes Again! Meaning that your going to get it up the butt! Running a snake/eel is is a real nasty job and the average person don’t want no parts of it.That’s just the way it is and clean, it’s not.

Horrible just plain horrible Technicians not properly trained rude walked off job left equipment stucked in clean out won’t return calls lied because of their inadequacies had to call someone else for a second opinion because of the damage your company DID and still cannot get any response left my tentant with use of Facilities how would you like not to be able to use a bathroom for 2 days!!!!!

Very poor service trying to get a service tech out to view a job.
Dispatcher office needs retraining of job or customer service skills