Where is Romanos Macaroni Grill Corporate office Headquarters

Hi I was in your cerrtios Restaurant I can’t end with a Coupon. It was your feed 5 for 55. That was a reason why we went. We wanted to order it but the server said it’s only online. On the. Coupon? Has. Nothing that says? That. I feel that was false advertisement.. Manager wouldn’t honor it and wasn’t very nice. On the coupon it did not say anything about online order only. The servicer can’t find it .So call the manager .☹️☹️

Redlands Ca. Waited forever for my phoned in to go order ae did others….however hated to see the chef swearing over the foid snd not wearing a beard guard. Called it to the attention of the manager who said he would take care of it. I watched him return to his office and watched the chef continue to cook . Took pictures if anyone is interested.

Tried to go to your Opry Mills location and they locked and closed their doors 1hr before the posted closing time. Losing out on potential customers is bad business. Why post business hours if they won’t go off of them and just close when they want.

I’ve always preferred your establishment over some of your competition. I’ve been getting the penne rustica for so many years and just absolutely loved it. During the pandemic I took a take-out order of the penne rustica and was very very disappointed. I didn’t complain because I figured, it’s a pandemic and you’re shorthanded, maybe you couldn’t get some ingredients. So even though I felt like I got burned, yesterday I went and got two takeout orders of penne rustica. I don’t know what you have done to your recipe but it is not what it used to be. Very little cream sauce most of the noodles seems plain. I got the smallest one piece of prosciutto. Even the chicken seemed barely cooked. No rosemary on top. To say that I was disappointed is really understating just how disappointing it was. After two strikes, I will not be going back. This is the only macaroni grill left in the Phoenix area, the restaurant was empty save one table when I went in, and Now I understand why.

Yesterday I took my girlfriend and her 88 year old mother to lunch at your SLC store. Several things have changed since our last visit. Unlike Olive Garden, you have stopped offering a dinner salad with an entree and while you did provide a very small loaf of bread to share, this came with a very small smear of dipping oil with no balsamic vinegar. This was our first experience in a restraint that has cut costs to this extent. Worse yet, my 88 year friend was expected to view your menu on a cell phone. Folks of her age won’t use this technology. She needs a paper menu to look at and make her selection. My girlfriend and I are both 68. While we use cell phones, we both prefer a traditional menu versus squinting at a cell phone menu. While the food was good and the wait staff was excellent, this will be our last visit to Macoroni Grill.

So after a long day we decided to order some Italian for dinner. I’m not really a fan of Macaroni Grill because they don’t train their staff properly and tend to Screw Things Up A LOT ! But I figured how bad could it be ?…….Boy was I wrong 2 simple orders of Spaghetti w/ meatballs and extra sauce. The meals after being delivered we’re Cold one order was missing the meatballs and the 2nd we’re Dry and tasted like they came out of the refrigerator. Who the Hell taught you guys how to cook ? Small portions and very little sauce 2 dinners No Bread and $45.00 what a waste. You Guys SUCK ! I’m not looking for a job but I’ll consider CEO If the money’s right. I didn’t think it was possibly to screw up something as easy as Spaghetti but Congrats You manage to drop the ball right when people need you the most. ! Go Cook at Mc Donalds or someplace like that. Because a Italian meal takes Talent. Which I Doubt Any Of Your Employees HAVE !
Thanks For Screwing up my Dinner.
Alex Contres.

Round Rock location must have their leak in the ceiling FIXED and NOW. The KM has been asking and needing it fixed for over a year now. He has asked corporate, he has asked Will, the previous DO, and now also the new DO, Tony. NO ONE IS OR HAS DONE A THING ABOUT IT! This is a major health and safety hazard!! For a multi million dollar company why aren’t these issues being taken seriously? And dealt with quickly?! This is far from acceptable. The amount of wasted water? NOT only water usage, but all the ceiling tiles have to be completely soaked by now! Along with it all soaking up there for a year PLUS, isn’t anyone worried about the continued expensive damage this causes without being fixed promptly! AND MOLD? I will not be leaving any contact information, but I must inform you that I am contacting corporate directly as well. If there is not an appointment set up by the beginning of next week to address this major concern, I will take even further action.

THESE TYPES OF DISREGARDS does not shown one single bit of concern for your employees/managers safety nor their well being.

As a 20-year customer, I got shocked yesterday with a $19.00 bill for two bourbon-and-sprites, about two dollar’s worth of Maker’s brand bourbon in a glass with not nearly enough ice. Two dollars over last week’s price, South Colorado Springs location. These are are Broadmoor Hotel prices, respectfully, and your restaurant has the front railing collapsing from all the winter salt, the outside hasn’t been touched in two decades, big potholes in the parking lot and a difficult to find location. The food varies widely from week to week, chef to chef. The way to recover from Covid in the restaurant business is not to run off your existing customers in hopes of attracting hedge fund managers and central bankers, you drop your prices and narrow your menu until the place is sold out, wait staff is eager to work for you, then, maybe, you can think about raising prices.

Hi, I was at the Macaroni Grill location in Colorado Springs with my husband on Saturday August 1st and we had a 730 reservation. when we got their the manager had said they had an internet problem and could we wait 30 minutes more before its handled. We had gone to the Macaroni Grill a couple months ago, before that it was like 14 years ago because my son who was 14 then ordered the most expensive thing on the menu pork chops. he still likes good things. While we were waiting the manager came and said they fixed their internet problem and gave us a table. for as many people that looked like they were running around our food was late I had had soup which was good but it came so late I couldnt eat my entree. It took forever. my food was Ok but my husband ordered something completely different then what he said. I know he didnt like it he was hungry. the manager came to our table and asked us if we were Okay. I really didnt tell her anything because she looked so stressed out from the situation with the internet and the restaurant stuff going on. I am going in for surgery next week and I like this place and wanted to go because I will be recuperating for a few weeks and wanted to have a nice dinner with my husband. The bill came out to 43 dollars we had a coupon. I was really disappointed. our server seemed like he didnt care and I was not crazy about that if you can fix it where we can go again after my surgery that would be fine. I would give it another try thanks for listening, Karen Johnson 719-321-5617

Went to macaroni grill today in Kingstown Virginia, the manager there was not very friendly at all actually quite rude. The waiter was very friendly and professional.

We was at macaroni grill in the woodlands we waited 2hour for our appetizers. We ask for a manager to see how long before we get our appetizer and our food. White People who came 45 minutes behind us was already eating. So my husband said is it because the color of my skin that y’all don’t want to serve us she told us to leave her restaurant before she call the police I said because you a racist I ask her for the home office number which she denied she don’t know it, so we left as soon as we leaving out the parking lot four police cars pulled us over the first lie they told was that we was speeding going 57 in a 45 speed zone then he ask where were we coming from I said the macaroni grill so he ask us to get out of the car I have my two year old son with me on side of the freeway all because a WHITE woman said we didn’t pay for our food I told him how we was going to pay for our food she told us to get out of her restaurant because I called her a racist b**** and we waited 2 hour for our that we never received. The police told us three different lies for pulling us over 1 was we was speeding 2 was because we didn’t pay for food we never received and 3 because we was been suspicious.

I just wanted to let you know that I was very disappointed in the portion size of my lasagna. It was very small and not worth the $19.16 I spent. I am a life long customer and I know what the portions should look like. I would like a refund on my purchase, RMG 1197, check #1574376. My name is Hugh Vellos, 18017 Point Conception Place, Cerritos CA 90703. I went to your Cerritos restaurant on May 8, 2020. Thank you for your attention in this matter.

I just pickup my order at your Rochester NY store 2 chicken Parm dinner & Salad
Food was great
Your employees were very friendly and professional
Thanks
Knife guy

Ordered take out at the Simi Valley location. I haven’t been there in two months for the obvious. So I do order out here and there to keep our local businesses in business. So the first time I order here. We are all in the same boat, I get it. When I purchase something I would like to get what I pay for. I ordered the Chicken Marsala. The chicken was tough, about 5 sliced mushrooms and 5 burnt garlic cloves. Very thick spaghetti instead of angel hair and the only sauce was barely covering the chicken. The way food is prepared has nothing to so with the times. I hope they can get there so they can stay in business, but not like this!

Today, April 21, 2020 I ordered take out at Macaroni Grill in Huntington Beach, CA. Our order consisted of 2 orders of Cesar’s Salads, 1 Chicken Scallopini and 1 order of Lasagna Bolognese. When I went in to pick up our order I was wearing a mask. Much to my surprise, the person at the check out did not have a mask on, neither was gloves or hand sanitizer available. I glanced over at the grill and the cook had no Personal Protection Equipment on either. I was surprised and told the check out person that I was very concerned that no PPE was available, she said her corporate office and manager does not require it. I left with my order and when I came home the two hot dishes were in the bag but the 2 salads were not. Nobody else was there, it did not look like they were overwhelmingly busy and stressed enough to miss 2 salads. Needless to say, I will never order from Macaroni Grill, Huntington Beach again and since I have a lot of friends and family in the city, they will all know about this and I will encourage them not to order from Macaroni Grill during this difficult time either. I know how to protect ourselves, hand sanitized, put food on new, clean plates and washed my hands before and after touching bag, wiped down my car, wallet and credit card, so we did eat the food but that will be the very last time. We usually eat at this restaurant frequently and so does our family and friends.

My friend and I went to Macaroni Grill in Selma, Texas for lunch on the 17 of February and were really shocked at the customer service we received there. We were seated by the hostess who acted like we were an imposition to her, but we thought maybe she was just having an off day. After being seated we received menus and the waitress said she would be back with our drinks. This was all done within about 10 minutes. We turned in our order to her and then the wait started. The restaurant was NOT busy at 11:47 a.m. ( no more than 7 tables with people). Our order was for Calzonetto and Penne pasta…lunch portions. My friend ordered soup with her pasta. Approximately 10 minutes lapsed before the soup came. We asked about bread and were told that they had run out of bread over the weekend because of Valentine’s day. They apparently were very busy. But Valentine’s Day was on Friday….we were there on the 17th. Nothing was offered to replace the bread (crackers???). Then we waited until 12:30 for our meal (43 minutes!) and had to ask what was going on. We let her know we had an appointment and couldn’t wait much longer. The waitress apologized and said she would check. She spoke to another employee there, but unsure if he was a manager or not. Within 5 minutes she returned with our plates. My calzonetto was slightly warm and barely had any pepperoni or cheese on it. My friend’s pasta dish was no more that a small cup full. Very disappointing. The waitress brought me some tea at the same time she brought the check. So by then I didn’t need the tea.
I must add that I have eaten at this location numerous times and never had bad service or food. I am truly disappointed that there was no manager to speak with or the manager was not concerned enough to visit with us and offer an explanation or apology. It will be awhile before I will consider going back. I felt that you needed to hear this for a customer that loves your food and restaurant, but will have to think about if I would go back.

RE: Romano’s Macaroni Grill – 14904 N. Dale Mabry Hwy. – Tampa, FL 33618
General Manager: Joe Vergona

On December 15, 2018 my family dined at this Macaroni Grill. We have always enjoyed eating there but this meal was a totally disappointing experience.

The restaurant was only half full but our service was extremely poor. Server came to the table for beverage and food orders. We waited just over an hour to receive our meal – never once did the server return to our table unless we flagged her down to ask about our food. Three of the meals were” just ok” and the other three meals very poor quality. When my son received his meal of shrimp he asked server for a side of scallops. She said that is an up charge which agreed to. He received two scallops – the charge of the bill was $7.00 … really! Server told him that what the computer charged.

Never once did a manager visit our table to ask how we were enjoying our visit.

Also, the facility was unclean with sticky floors, dirty fans and the women’s restroom only two stall usable, messes in the other toilets, no paper and filthy floors.

We live in a large retirement in the Tampa area and we all share our dining experiences.

I would appreciate a response and thank you for your time.

Diana Komarek
352-457-7858