Where is Rheem Manufacturing Corporate office Headquarters
Rheem Manufacturing Headquarters Address and Contact
Rheem Manufacturing Headquarters Location & Directions
Rheem Manufacturing Headquarters Executive Team
J. R. Jones
Chief Executive Officer
President and Chief Operating Officer
Vice President of Finance
VP - Tankless Water Heating Business Unit and GM - Tankless Water Heating Business Unit
About Rheem Manufacturing, History and Headquarters Information
Rheem manufacturing is an American based company which is a privately held manufacturer. Its products include residential and commercial water heater and boilers, heating,ventilating and air conditioning(HVAC) equipment.
Its headquarters are in Atlanta, Gerorgia.
The name of the company was derived from the name of its owners brothers Richard “R.S.”Rheem and Donald “D.L.”Rheem. Their father former President of Standard Oil Company of California who also led the construction of a Major oil refinery for the the company in Richmond, California.
They started manufacturing galvanized steel drums in 1925 with Pacific Galvanizing Company as co-partners. The company bought Pacific Galvanizing on January 22, 1930.
22, 1930The company started as a supplier of packaging to the Petroleum Industry. The company basically owns the market for the production of water heating and HVAC equipment. The products also include Water Heaters, air conditioners.
The company has a total of 7000 Employees.
I have a 5year old Rheem hvac.
It worked properly the first year. Since then every season change this system has had to parts replaced. I truly believe this system is a lemon. I would appreciate someone to respond to this email!
Rheem you do not have somebody to answer the phone when you call technical support they want to charge me to send a warranty part to me $30 or I have to wait four days they keep sending me apart and it’s not the problem they don’t even troubleshoot it they just start sending parts out something has to be done about this I’m not going to pay another $30 that I don’t have for them to send me a warranty part I’ve already been over a week without hot water and I still got to wait on another part please respond and do something about this
Same here…. something needs to be done.
So we are starting a water heater company (water heater xpress)
My name is Robert Gordon
My number is 470-304-9242 and we’re inquiring about buying water heaters directly in bulk 40 gallon gas and 50 gallon gas
If we could have a sales representative call us and let us know how to proceed
Don’t bother doing business with Rheem. From the comments there, they are as bad in the US as they are here in Australia.
I purchased a Rheem water heater model XG40S06EC34U0 on 6.3.22. Upon installation the anode rod’s PTFE paste was put on top of bolt for anode rod and not on the threads, which caused this area to leak lots of water on to top of water heater. I had to figure out what the problem was, purchase a socket to fit the bolt, take out the anode rod, and reapply PTFE tape to threads– the threads had zero PTFE paste on them causing the leak.
I then checked gas fittings only to find that both gas lines from the control board to burner were loose and allowing gas to escape! I had to tighten these quite a bit.
On 6.23.22 the control board failed! A reset would not clear the error. I waited 45minutes on hold with tech support only to find that, yes, Rheem will send me a new control board by FedEx within two days (this occurred on a Thursday evening, so I’d get it on a Saturday at best!); however, I have to find a plumber that will come on a Saturday or Sunday. If the plumber charges more than $150 I then have to call back Rheem and request/hope that they will alot more money to the repair. What plumber will charge me less then $150 on a weekend day? On top of this I am on the hook to pay the plumber out of pocket if they do not accept doing the Rheem payment/submission form. If I pay out of pocket I then have to wait four to six weeks to get my reimbursement.
Who reimburses me, and others in my situation, for the time and money of fixing the annode rod issue, the gas lines that were loose, the 45minutes I spent on tech support? Who is going to pay me for the 40 gallons of water I’ll have to drain to have the new control board put in?
It was not my name that led to all of these faulty issues and teerrible quality with this water heater. It was Rheem’s name that did. I have already began to tell others of these issues and warning them of your product(s). This is terrible, terrible craftmanship, quality control, customer service (to make the customer find a plumber and possibly pay out of pocket, then wait 4 to 6 weeks to get paid back), and overall a name brand I’ll do everything to stay away from and to warn others of at every chance. No one should deal with these issues.
You’d do well to see my comment here, look up my warranty claim based on my email address, and see that I’m not leaving this complaint with out a legitimate basis.
As a follow up. The control valve went out THREE times..dead…in under three months. On the third time I was told to replace it and the pilot assembly. NO WAY!!! I took the entire thing back to Home Depot and will never buy Rheem again. Telling all other to stay away, too.
I paid almost 5,000 for 2 water heaters in march 2021, today I have to paid almost 500 to fix one.
The company that install both told me that they have a lot of problems with that particular brand and they cant do nothing about it. Again, the consumer had to pay, and everybody wash their hands.
Congrats Rheem, you are doing great !!
Same here…. horrible!
Bought an AC unit in 2015 had to have a service call every year since. Condenser and fan motor been replaced every year. Where is the lemon law for AC units? Paid $6800 for what I thought was the best unit.
do not buy rheem water hearters no good had one in stalled would not keep water hot called five times and they would tell me things to do to it no help told me to take back to home depot and get another one got one they said they had no one in my area to install told lady at rheem my son installed water heaters seven years for a pluming co and could install it but wasnt license she told me to get him to install it and they would pay labor to him up to 450.00 he installed it now they will not pay him because he isnt license they are scam do not trust rheem
I would like to give your company a rating of a zero you have not refunded me my warranty money on my water heater since December here we are going on March you say four to six weeks really I haven’t received anything a phone call nothing do I need to turn you in to the Better Business Bureau
So many hours on phone and nothing accomplished on warrantee work! System is so noisy and everyone agrees needs to be replaced. Rheem: Hold times up to 1 hour only to be transferred quickly to another department and put on hold again. If you value your free time then choose a company that has better customer service and product. It now Feb 3 and have been working on this since mid December when Rheem lost the email with sound embeded…. sent twice! Still not resolved. Misinformation multiple times including sending out Plumber on a while goose chase to home depot where our unit did not originate from…..1 1/2 hours listening to music! I beginning to think easier to boil water on a stove 🙁
Do not buy from this terrible terrible terrible company! I have a one year-old Rheem water heater with Econet wifi System, but Rheem does not reply or answer their phones during business hours. Presently logged into their Econet app and seek to transfer account to new iPhone but need password. Rheem and Econet cannot find my account using either email address or phone number that remain unchanged for over 10 years. Rheem responded to confirm my inquiry but provides no solution. How difficult can this be? Recommend buying heater manufactured by OC Smith and purchasing at Lowes, not Rheem at Home Depot. Don’t make the same mistake as mine.
NEVER BUY THIS BRAND!! I HAD MINE FOR LESS THAN 8 MONTHS AND IT NO LONGER WORKS AND CUSTOMER SERVES NEVER ANSWERS AND WHEN THEY DO THEY SET AN APPOINMENT THEN NEVER SHOW UP OR CALL YOU AND WHEN YOU CALL THEM SO SEE WHAT HAPPENED THEY HANG UP ON YOU THEN SCREEN YOU CALLS…WORST COMPANY! WASTE OF MONEY AND TIME!!!! IM JUST GOING TO COME OUT AND SAY THIS IS PRETTY MUCH A SCAM!!!
We need a filter number for our R96VA0402317MSA. We cannot find a parts manual on line. Is there one?
Wow where do I start? Customer service is sorely lacking I called headquarters in Atlanta and pushed one for owner and then it said this is unavailable. What a way to run a company. I’ve dealt with nothing but stupid and I’ve only owned this brand new water heater that I had to pay to get delivered $987 to get it installed plus the cost of it to have a son of a bitch stink but yet it’s my fault according to the customer service yesterday my water is bad I’ve had this water for years the old water heater never stunk but I get this brand new one get the magnesium rod replaced at a cost to me and get an aluminum rod put in and still stink and two contractors don’t know shit from shine Ola. Can’t get a hold of Chris peel. I would’ve been way nicer on the phone but they’ve closed customer service down for homeowners I wonder why maybe they should quit fucking making your appliances in friggin Mexico and bring them back to the US willing to get built correctly. Get them to make them in a Third World country that only gets $1.50 an hour in charge mountains of money for us to buy it back…….can somebody say Tariffs?
Amen on building in US. Need quality control in place for sure, too.
So I just purchased a new Rheem Electric hot water heater. It doesn’t heat the water due to faulty manufacturing. I put in a service call as the posted directions indicate that I should. Technician was scheduled. Received a call this am from Natasha who said there was no one that serviced this area. She said that I could locate a plumber and be reimbursed for the trip. I had a plumber out prior to placing the service call. Plumbers don’t do electrical work. Called the Atlanta office and got the same run around. It seems that once you purchase a RHEEM hot water heater, the problems, and there will be, are yours to fix. I can’t return the heater to Home Depot: DO NOT RETURN TO PLACE OF PURCHASE. SO HERE I SIT WITH A NEW HOT WATER HEATER AND NO HOT WATER AND NO SERVICE FROM RHEEM TO help fix a badly manufactured unit because Rheem has no one in this area to service the RHEEM units. Purchase at your own risk. Oh and by the way, Customer Service will go in circles reading the same script. It’s your problem.
Water heater was only 6 mos.old and it failed. Replacement part installed by Rheem tech also failed. Waiting since April 2021 for reimbursement of cost of new intallation of replacement. Called Cust Svc for follow-up at least 6 times. Long hold times minimum 25 minutes. Out of pocket $850 still waiting for $$.
Contacted customer service the hold time was absolutely ridiculous. Purchased a water heater about 14 months ago and I already have problems with it. The contractor they sent to my home did not want to due his job. All he did was put soap and water on the water heater to identify a leak. He did not pressure test it as the gas company requested. I recommend no one purchase a Rheem/Richmond product. I encourage you all to report them on all platforms to prevent others from having to go through what you experienced.
Horrible service. Was on hold for at least 5 hours to get through to service department.when we got through we were told we had to be next to unit. We try to explain that the unit is located in a rental property and we asked if there is a direct line for service. They said no. When we asked how can we sit next to the unit for 5 hours until they answered us, they said oh well!!!!
I am beyond fractured with the customer service!!! When I purchased 4 of Rheem products I thought I was getting the best!!! The compressor on the AC units is defective and I am getting the run around not to mention getting hang up on a few times!!!
Unbelievable customer service – there is no one to talk to . . . disgraceful . . . want to buy your product and can’t speak to a person – holding holding holding then disconnected . . .
Do you all still make Upright Deep Freezers? My sister purchased one in 1978, and I bought it from her in 1997, 19 years later. Now in 2021, 48 years later, it’s still going strong, do you still make them? Are there any updated version, that are easier to defrost?
We’ve had our unit since 2001 and I believe the only thing replaced was a capacitor. Service and filter changes make a difference and I believe this also speaks for the quality too. We have really enjoyed and glad we choose Rheem, it has been great.
Purchased ac unit 2015, 2017 needed a major part replaced.
Need to a maintenance service, I dont know who to call.
Mr. Peel, I think you should know the products your company is selling.
Please add to previous: Problem is a porous Evaportor coil.
My Rheem a/c unit was installed in Dec. 2010. My fan motor is supposedly leaking. Serial Number
W4510 13063. Please advise if has a 5 yr or 10 yr warranty.
i call several time but nobody cll back my phone 2142292655
with case #1511859