Where is Rheem Manufacturing Corporate office Headquarters

WOW, Why should I leave a comment. It looks like no one at Rheem cares about customer service. I am really sorry I have purchased a Raypak Pool Heat, heater exchange corroded out just after 2 years. I have tried to call them and email them with obsoletely no response of any kind. How are they still in buisness?
Guess I am going to junk the heater and tell everyone that ask Don’t buy Rheem or Raypak products. They will not offer any assistance.

To Anyone who is willing to listen and help!!!

Hello, My name is Tom I have been a fan of Rheem products all my life. Every home I have owned and there has been a lot, has always had Rheem products even the one I am in now. Just installed tankless water heater, 6gal water heater and a 30gal water heater we have a few buildings on property. My latest purchase was the Rheem Prestige Series HVAC system. The Cadillac of HVAC! Well so I thought. Actually I still feel it is just cannot find anyone to work on it as no one in my area is familiar with these units and that was not explained when I asked to have installed. Rheem has made its so difficult to get any kind of help. Just keeps referring me to local dealers and they have no clue and don’t even want to help because I’m an outsider having moved here from California. Been told several times “no one around here spends that kind of money so we have no experience in these systems.” That information would have been nice before I requested the unit, but company just wanted the sale and now I’m stuck with a unperforming unit and no help from anyone. There is a local guy at one of your distributors that has played with the system with his laptop and we and now pretty sure he messed things up and now refuses to help even threatened us to revoke our warranty. The last company to try and fix said the “dip switches” were not even set for what the unit is so how could anyone adjust anything on the unit. They are a Trane dealer and because of that Rheem will not help them even though they are trying to help us. I am soo disappointed in Rheen and their lack of customer service. Just want what we paid for to work as it should. I have reached out to Rheem several times with empty promises of help. Call after call email after email. I need help with my system please help me!!

Mr. Peel and Mr. Jones,

I am writing you today because we are desperate for someone in authority to assistance us. We have followed Rheem’s protocol and still not able to resolve our problems.

I have called customer service every day last week and prior weeks. I have escalated to no avail. A manager has not called me back. I have asked this to be to escalated to a director all the way to Chris Peel and have been refused. I have call your headquarters and have left multiple messages with no return calls.

I have contact the AC contractor, they have sent multiple techs out on multiple occasions and unable to resolve issues. They have reached out to the local DSC (Distribution Service Coordinator) (Fergusion). The DSC is extremely hard to reach and get assistance. He finally came out last Friday, August 4, 2023 and instructed contractor to replace sensor and drum in the air handler, the mother board in the outside unit, and the thermostat in the house. The tech did all of the above and we still do not have AC. The DSC is now saying we need a micro chip and having issues locating one.

I asked the AC contractor, DSC and Rheem’s customer service to provide alternate AC or to pay for hotel until the issue is resolved and the answer has been we can’t do that, I can’t authorize that, we don’t have any in the warehouse, lots of finger pointing and even told to go buy one ourselves and then just return it when done., which is totally against our moral ethics. We were left in a unsafe and unhealthy situation with not one act of mercy or kindness. I have begged each person to please, please help us.

If you need documentation of all of the above, I will be forward it to you.

We live in Florida and it has been in the high 90’s and over 100 yesterday with no AC. My husband is in his 70s and recently had a total knee replacement, we have a little 7 pound dog, I am 68 and we have NO AC— unsafe and unhealthy and a real hardship.

Please accept this as a request for immediate assistance.

I have a 5year old Rheem hvac.
It worked properly the first year. Since then every season change this system has had to parts replaced. I truly believe this system is a lemon. I would appreciate someone to respond to this email!

Rheem you do not have somebody to answer the phone when you call technical support they want to charge me to send a warranty part to me $30 or I have to wait four days they keep sending me apart and it’s not the problem they don’t even troubleshoot it they just start sending parts out something has to be done about this I’m not going to pay another $30 that I don’t have for them to send me a warranty part I’ve already been over a week without hot water and I still got to wait on another part please respond and do something about this

So we are starting a water heater company (water heater xpress)
My name is Robert Gordon
My number is 470-304-9242 and we’re inquiring about buying water heaters directly in bulk 40 gallon gas and 50 gallon gas
If we could have a sales representative call us and let us know how to proceed
Thank you

I purchased a Rheem water heater model XG40S06EC34U0 on 6.3.22. Upon installation the anode rod’s PTFE paste was put on top of bolt for anode rod and not on the threads, which caused this area to leak lots of water on to top of water heater. I had to figure out what the problem was, purchase a socket to fit the bolt, take out the anode rod, and reapply PTFE tape to threads– the threads had zero PTFE paste on them causing the leak.

I then checked gas fittings only to find that both gas lines from the control board to burner were loose and allowing gas to escape! I had to tighten these quite a bit.

On 6.23.22 the control board failed! A reset would not clear the error. I waited 45minutes on hold with tech support only to find that, yes, Rheem will send me a new control board by FedEx within two days (this occurred on a Thursday evening, so I’d get it on a Saturday at best!); however, I have to find a plumber that will come on a Saturday or Sunday. If the plumber charges more than $150 I then have to call back Rheem and request/hope that they will alot more money to the repair. What plumber will charge me less then $150 on a weekend day? On top of this I am on the hook to pay the plumber out of pocket if they do not accept doing the Rheem payment/submission form. If I pay out of pocket I then have to wait four to six weeks to get my reimbursement.

Who reimburses me, and others in my situation, for the time and money of fixing the annode rod issue, the gas lines that were loose, the 45minutes I spent on tech support? Who is going to pay me for the 40 gallons of water I’ll have to drain to have the new control board put in?

It was not my name that led to all of these faulty issues and teerrible quality with this water heater. It was Rheem’s name that did. I have already began to tell others of these issues and warning them of your product(s). This is terrible, terrible craftmanship, quality control, customer service (to make the customer find a plumber and possibly pay out of pocket, then wait 4 to 6 weeks to get paid back), and overall a name brand I’ll do everything to stay away from and to warn others of at every chance. No one should deal with these issues.

You’d do well to see my comment here, look up my warranty claim based on my email address, and see that I’m not leaving this complaint with out a legitimate basis.

Garbage Brand
I paid almost 5,000 for 2 water heaters in march 2021, today I have to paid almost 500 to fix one.
The company that install both told me that they have a lot of problems with that particular brand and they cant do nothing about it. Again, the consumer had to pay, and everybody wash their hands.
Congrats Rheem, you are doing great !!

Bought an AC unit in 2015 had to have a service call every year since. Condenser and fan motor been replaced every year. Where is the lemon law for AC units? Paid $6800 for what I thought was the best unit.

do not buy rheem water hearters no good had one in stalled would not keep water hot called five times and they would tell me things to do to it no help told me to take back to home depot and get another one got one they said they had no one in my area to install told lady at rheem my son installed water heaters seven years for a pluming co and could install it but wasnt license she told me to get him to install it and they would pay labor to him up to 450.00 he installed it now they will not pay him because he isnt license they are scam do not trust rheem

I would like to give your company a rating of a zero you have not refunded me my warranty money on my water heater since December here we are going on March you say four to six weeks really I haven’t received anything a phone call nothing do I need to turn you in to the Better Business Bureau

So many hours on phone and nothing accomplished on warrantee work! System is so noisy and everyone agrees needs to be replaced. Rheem: Hold times up to 1 hour only to be transferred quickly to another department and put on hold again. If you value your free time then choose a company that has better customer service and product. It now Feb 3 and have been working on this since mid December when Rheem lost the email with sound embeded…. sent twice! Still not resolved. Misinformation multiple times including sending out Plumber on a while goose chase to home depot where our unit did not originate from…..1 1/2 hours listening to music! I beginning to think easier to boil water on a stove 🙁

Do not buy from this terrible terrible terrible company! I have a one year-old Rheem water heater with Econet wifi System, but Rheem does not reply or answer their phones during business hours. Presently logged into their Econet app and seek to transfer account to new iPhone but need password. Rheem and Econet cannot find my account using either email address or phone number that remain unchanged for over 10 years. Rheem responded to confirm my inquiry but provides no solution. How difficult can this be? Recommend buying heater manufactured by OC Smith and purchasing at Lowes, not Rheem at Home Depot. Don’t make the same mistake as mine.

NEVER BUY THIS BRAND!! I HAD MINE FOR LESS THAN 8 MONTHS AND IT NO LONGER WORKS AND CUSTOMER SERVES NEVER ANSWERS AND WHEN THEY DO THEY SET AN APPOINMENT THEN NEVER SHOW UP OR CALL YOU AND WHEN YOU CALL THEM SO SEE WHAT HAPPENED THEY HANG UP ON YOU THEN SCREEN YOU CALLS…WORST COMPANY! WASTE OF MONEY AND TIME!!!! IM JUST GOING TO COME OUT AND SAY THIS IS PRETTY MUCH A SCAM!!!

We need a filter number for our R96VA0402317MSA. We cannot find a parts manual on line. Is there one?

Wow where do I start? Customer service is sorely lacking I called headquarters in Atlanta and pushed one for owner and then it said this is unavailable. What a way to run a company. I’ve dealt with nothing but stupid and I’ve only owned this brand new water heater that I had to pay to get delivered $987 to get it installed plus the cost of it to have a son of a bitch stink but yet it’s my fault according to the customer service yesterday my water is bad I’ve had this water for years the old water heater never stunk but I get this brand new one get the magnesium rod replaced at a cost to me and get an aluminum rod put in and still stink and two contractors don’t know shit from shine Ola. Can’t get a hold of Chris peel. I would’ve been way nicer on the phone but they’ve closed customer service down for homeowners I wonder why maybe they should quit fucking making your appliances in friggin Mexico and bring them back to the US willing to get built correctly. Get them to make them in a Third World country that only gets $1.50 an hour in charge mountains of money for us to buy it back…….can somebody say Tariffs?

So I just purchased a new Rheem Electric hot water heater. It doesn’t heat the water due to faulty manufacturing. I put in a service call as the posted directions indicate that I should. Technician was scheduled. Received a call this am from Natasha who said there was no one that serviced this area. She said that I could locate a plumber and be reimbursed for the trip. I had a plumber out prior to placing the service call. Plumbers don’t do electrical work. Called the Atlanta office and got the same run around. It seems that once you purchase a RHEEM hot water heater, the problems, and there will be, are yours to fix. I can’t return the heater to Home Depot: DO NOT RETURN TO PLACE OF PURCHASE. SO HERE I SIT WITH A NEW HOT WATER HEATER AND NO HOT WATER AND NO SERVICE FROM RHEEM TO help fix a badly manufactured unit because Rheem has no one in this area to service the RHEEM units. Purchase at your own risk. Oh and by the way, Customer Service will go in circles reading the same script. It’s your problem.

Water heater was only 6 mos.old and it failed. Replacement part installed by Rheem tech also failed. Waiting since April 2021 for reimbursement of cost of new intallation of replacement. Called Cust Svc for follow-up at least 6 times. Long hold times minimum 25 minutes. Out of pocket $850 still waiting for $$.

Contacted customer service the hold time was absolutely ridiculous. Purchased a water heater about 14 months ago and I already have problems with it. The contractor they sent to my home did not want to due his job. All he did was put soap and water on the water heater to identify a leak. He did not pressure test it as the gas company requested. I recommend no one purchase a Rheem/Richmond product. I encourage you all to report them on all platforms to prevent others from having to go through what you experienced.

Horrible service. Was on hold for at least 5 hours to get through to service department.when we got through we were told we had to be next to unit. We try to explain that the unit is located in a rental property and we asked if there is a direct line for service. They said no. When we asked how can we sit next to the unit for 5 hours until they answered us, they said oh well!!!!

I am beyond fractured with the customer service!!! When I purchased 4 of Rheem products I thought I was getting the best!!! The compressor on the AC units is defective and I am getting the run around not to mention getting hang up on a few times!!!

Unbelievable customer service – there is no one to talk to . . . disgraceful . . . want to buy your product and can’t speak to a person – holding holding holding then disconnected . . .

Do you all still make Upright Deep Freezers? My sister purchased one in 1978, and I bought it from her in 1997, 19 years later. Now in 2021, 48 years later, it’s still going strong, do you still make them? Are there any updated version, that are easier to defrost?

We’ve had our unit since 2001 and I believe the only thing replaced was a capacitor. Service and filter changes make a difference and I believe this also speaks for the quality too. We have really enjoyed and glad we choose Rheem, it has been great.

Purchased ac unit 2015, 2017 needed a major part replaced.
Need to a maintenance service, I dont know who to call.
Very concerned.
Florida resident.
Mr. Peel, I think you should know the products your company is selling.

Please add to previous: Problem is a porous Evaportor coil.

My Rheem a/c unit was installed in Dec. 2010. My fan motor is supposedly leaking. Serial Number
W4510 13063. Please advise if has a 5 yr or 10 yr warranty.

i call several time but nobody cll back my phone 2142292655
with case #1511859