Residence Inn Corporate office Headquarters

Residence Inn Headquarters Address and Contact

Residence Inn
  • Address: 10400 Fernwood Road Bethesda, MD 20817, United States

  • Phone Number:
    1-800-721-7033

  • Email:
    Click Here

  • Number of Employees: 1001-5000

  • Established: 1975

  • Founder: 

  • Key People: Alison Piatkiewicz, Director of Sales

Residence Inn Headquarters Location & Directions

Residence Inn Headquarters Executive Team

Name

Title

Tracy Robinson

Guest Service Experience

Jorge Alejandro

Director de Hoteles

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Residence Inn, History and Headquarters Information

The company started in 1987, and the current vice president is Tim Sheldon. Residence Inn is in Bethesda, MD, the United States, and is among the Traveler Accommodation Industry. The company has over 5000 employees across all locations, and it generates $828.72 million in sales per year. There are 1971 companies under this residence inn corporate family. The headquarters office is at 10400 Fernwood Road Bethesda Maryland 20817 USA. The corporate phone number is 1 301 30 3000 and 1 888 236 2427 for hotel reservations. The customer service number is 1 800 721 7033. The company website is www.marriott.com.

Residence Inn Headquarters Photos

Residence Inn Company Resources

  • Dan Klionsky says:

    This is in regards to the Residence in on 809 16th Street in Rochester, MN. My comments:
    My wife made reservations long in advance for an extended stay. When we arrived we were told that the room we had wanted (which we were told we could have when we made the reservation) was not available. Instead, we were put in room 301 on the opposite side of the hotel. We wanted room 345 because we knew from a previous stay that it would be quiet. The next day we asked to be moved and were put in room 445. That room turns out to have a known design flaw with a very noisy air return system. The person who put us in that room did not bother to mention that problem, which I am sure is hotel policy. I suspect you operate the hotel along the lines of other businesses, which is that you try to get away with whatever you can–if no one complains, fine as far as you and your staff are concerned. When we asked about a new room this morning we were told that this was a known problem but that it would be too expensive to fix, and no other rooms were open. So, we are being charged to stay in a noisy room, that you know is a problem, and that is not the room we had reserved. Let’s just say that I am pissed off.

  • Pierre Beland says:

    I had the pleasure of being a guest in your Sedona, AZ residence hotel (Beland, 12/29 thru 30, 2023. It was a perfect stay, very comfortable (even though I got the sofa it wasn’t too bad). The breakfast was incredible, so many choices … way above the normal hotel offerings. And, the receptionist, Nicholas, welcomed us so warmly, smiling and giving us detailed information for our visit around town. With his service, we felt all of our needs were genuinely met in full !! He is a PERFECT first point of contact for maintaining any successful business !!!

    I noticed is a piece of furniture in the lobby that I absolute would like to purchase … color, size and style is EXACTLY what I need. Would you please share the website or company you used to stock this item.

  • Steve says:

    I stayed at the residence inn in Toronto Canada. My rental car was stolen from the parking lot of the hotel. The incident is on video. The hotel has not done anything to compensate me for my horrible experience. They told me they have security, but I didnt see any security. My insurance is probably going to increase and I’m required to pay the deductible. The whole vacation was a lost. Will never stay at a Residence Inn ever again. What makes it worse is that this was not the first time a car was stolen from this property. They have done nothing to protect its guests. If they are aware of previous incidents then they should do more.

  • Mrs. Richey says:

    June 18, 2023 I booked 2 rooms at the Residence Inn Jackson Airport/Pearl for the dates on July 15-16, 2023 confirmation numbers 89663785 and 89571063 and asked the rooms be close together. (one bedroom suite and 2 bedroom) When we arrived, the rooms were not available on the same floors. The associate Kristy was very rude (roll eyes and gave dirty looks) so we spoke with the Assistance manager Marcus Thompson about getting the rooms on the same floor. He told us he could get a studio for us on the same floor as the 2 bedroom but the price was more. He said he would not charge us more than we had paid for the 1 bedroom. I don’t believe that a studio would be more that a 1 bedroom since the room was smaller. Also, the studio room had very dirty glasses in the cabinet. This hotel is not managed well and the associate was rude to customers. The breakfast service ran out of coffee and said “are we out already?” when asked to get more coffee. Overall it was a bad experience and we will not return under the current management.

  • Darlene Clevenger says:

    I had made a reservation ahead of time to reside inn in branson mo. We talked to them three times before I made the reservation and they did not mention that the hot tub didn’t work. We drove from tx and we get here the room the TV doesn’t work, the hot tub doesn’t work, the door to the laundry door doesn’t work, carpet looks run down, motel isn’t up to that good of standards. It sure is not worth almost 800 dollars to stay here and I feel I was ripped off for what I was believed I was getting for my money.

  • Sandra Middour says:

    Hello I have been waiting on a response concerning a stay in Springfield,Mass on June 10th2023 I contacted corporate and was supposed to hear back wothin 3 business days and have t received any response

  • Markea says:

    Recently stayed at Residence Inn in Chesapeake, VA. Sent this email to the manager:

    Good Afternoon-

    I am writing to let you know how dissatisfied I am with my stay at your establishment. My husband and I brought his parents (my in laws) down for a Fathers Day family weekend. We checked in Saturday and our check out date is Tuesday; however, if we hadn’t pre-paid we would leave prior to stay at another establishment. From the very beginning our stay and here has been well under our expectations. We chose this hotel as we always use this chain when going away because it has a “home away from home” feeling.

    My in-laws (who are staying room 515) had no dishes, no silverware, no iron, no pots/pans. They are senior citizens and were very upset. I took some items from our room to give to them after putting in multiple requests for the items. When they finally brought up items the pots were not clean and my mother in law had to take them back down to the front desk. I ended up going to Walmart to purchase items for their room.

    Our room (519) had no towels and we had to go to the front desk to have someone bring up towels.

    Upon check in we were asked if we wanted housekeeping during our stay and obliged. Well we went out to celebrate Father’s Day with my husband and father in law and upon return to our room it was in the same condition as we left it.

    I must say that I am very disappointed in my stay in and I do intend to send an email to the corporate office to alert them of the issues we experienced. This has definitely ruined the experience of staying at Residence Inn Marriott in the future.

  • lawrence lee miera jr. says:

    I’ve been trying to get help logging in my bonusly App. It’s been over a year now and I realized that the managers I have just are not going to help me. They really do suck! Could somebody please help me log in to my bonusl App, pleeease?
    They have deprive me from many obligationsl. For instance, I need check stubs.
    I understand that my stubs are printable from bonusly. I feel lik giving up!
    Thanks ahead of time!

  • A Goldberg says:

    I am staying at your keenland lexington KY property for 21 days at the most expensive room. I cannot get someone to clean my room – they keep promising and I’m still sleeping in week old sheets. I came here to work – I’m exhausted after working at the hospital for 12 hours a day and I have to come home to clean myself. UNACCEPTABLE! I will not stay at a Marriott if I can help it ever again.

  • Christopher beard says:

    I was just wondering how Melissa at 2220 lake boulevard Brookhaven GA is still able to run and live there on floor 2 and has an assault charge for a stabbing she done while on the property the news would love this and the police got her out the restroom in the lobby early in the morning

  • DEBORAH says:

    Today, on 12/07/2022, I called the corparte number listed on Google. I am trying to find Accounts Payable, we are owed for water mitigation. The person I finally got (after all those stupid questions) said if it wasn’t about a reservation she could not help me. I told her i called the number listed and I need A/P. She said “well we don’t have one”. Then hung up on me. I get a feeling we are going to have trouble getting paid. I tried calling the location in Monroe, Louisiana, where the work was done. Was told no manager nor assistant manager was there. RUDE RUDE RUDE

  • Lisa Wright says:

    I am writing to express a concern. I stayed at the Residence Inn National Harbor in June 2022. I received this notification of a recent stay on Monday, November 28, 2022. I DID NOT stay at the Residence Inn on this date. This entire bill is very suspicious and has made me quite uncomfortable. I cannot understand how someone can have a stay, do a manual entry on a card, have 0 guests, and electronically swipe a card in an entire 3 minutes. This is fraudulent activity at its “finest”. I contacted the hotel and spoke with someone and I inquired about the person whose initials were on the receipt as the person completing the transaction. I was told it was the MANAGER but she was not there today, but at a training. I shudder to think what this training entailed! As you can see from the receipt, there was no address for me and I do not live in MA. I am sure I will need to keep my guard up when staying at any hotel but I am definitely expected better. I do anticipate this will be corrected BEYOND the typical “sorry” or making sure this is credited. This is undue and unnecessary stress that I did not solicit or need. Healthcare workers go through enough and all I desire is peace and rest! I’m sure you have plenty of cameras to see exactly who is responsible. Make this right!

    Residence Inn®

    National Harbor Washington, DC

    192 Waterfront Street, National Harbor Md 20745 P 301.749.4755
    Marriott.com/WASNH

    Lisa
    Any Street1 Any Street2
    Any City MA 98004
    Pleasure

    Room: RVS
    Room Type: HSE
    Number of Guests: 0
    Rate: $0.00 Clerk: ALE
    Arrive: 28Nov22 Time: 08:43PM Depart: 28Nov22 Time: 08:46PM Folio Number: 49507

    DATE DESCRIPTION CHARGES CREDITS

    The undersigned agrees to make immediate payment upon receipt of statement. In the event such payment is not made within 30 days after receipt of
    the original statement. It is agreed that the hotel may impose a late payment charge at a rate of 1 1/2% per month [annual rate of 18%], or the maximum
    allowed by law, on the unpaid balance, and the reasonable cost of collection, including attorney’s fees.

    To plan your next stay, visit ResidenceInn.com.

    28Nov22 Room Charge 179.00
    28Nov22 State Occupancy 10.74
    28Nov22 Special County Occupancy 8.95
    28Nov22 County Occupancy 12.53
    28Nov22 Visa 100.00
    Card #:
    Card Type: VISA Card Entry: MANUAL Approval Code: 028173
    28Nov22 Visa 111.22
    Card #:
    Amount: 111.22 Auth: 028173
    This card was electronically swiped on 28Nov22

  • Robert Cole says:

    My wife and I stayed at Residence Inn in Scranton PA
    Took our grandson and some of his friends for a ski trip We ask for our rooms to be connected or right next to each other they said ok that would be possible
    When we get there the Front Desk Staff must have been having a party because everyone came piling out the back office (not everyone worked there )The young lady comes over to us we check in and the boys room down the hall and around the corner next to an exit door The worse part was when we checked out one of the staff members kept my credit card number and tried to use it had to call the credit card company reported it to Residence Inns so called General Manager no help had to do everything ourselves we got it fixed
    But Check This Out
    Just the 11/16/22 someone checked in to the Residence Inn in Scranton Pa 947 Viewmont Dr under my name using my information and the only way I new what was going on is and email came to my phone saying welcome to residence inn SCRANTON PA using a Mastercard something not right with your FRONT DESK STAFF
    If you do not contact me ASAP I will be calling my LAWYER and the DISTRICT ATTORNEYS OFFICE and the SCRANTON POLICE DEPARTMENT because I’m sure I’m not the only one…

  • Brian Brozyna says:

    We had the worst stay ever I. The groton mystic ct location. Door that would not lock or open once it was closed we were told to jiggle the handle disgusting stains on the couch air/ heat that did not work at all. Rude staff. We asked for some sheets or blankets to cover the couch with so we could sit and were told they had none to give us. Worst part is we checked in at 6pm and checked out by 8am next morning and were charge a full day for this poor experience. I tried to call and was kept on hold for 10 min I tried calling back in another phone and she was so rude telling me she was busy. I filed a complaint #391680033
    We want reimbursement

  • Ashlee Rodriguez says:

    My family and I (4 kids and my husband) ended up leaving our home because of health hazard and we were staying at the Residence Inn I’m Andover Massachusetts and it was ok at first. My husband and I went to work each morning and kids go to child care we are from the area and today 8/16/2022 we arrived there on 8/11/2022 so I’m at work my husband arrives to rest our key because the night before we asked to extend told we were all set again in the morning before heading to work so we thought our day was gonna be good as he gets to the hotel someone else is in the room
    And all our belongings are not there. My husband went to management her name is Vanessa and she said our stuff was taken out they tried to contact us in which we had no missed called they were calling the room were no one was because everyone was gone. Claims to send email im which We do not have in our inbox so my husband takes all our stuff in his work van and calls me to let me know. She knew our situation and said we were unable to extend and they rented the room out and they told us numerous times that we were all set. I get out of work lookin for a room that can accommodate my kids crying thinking we were going to have no where to go but my husband made it happen like always and got us in a room. As we are putting things away and going through our stuff I realize that our food which is worth 150 maybe more with the prices going up these days is not there so I call the hotel and the girl who answered said I don’t know I asked her what they would do with it and they said throw it away. I’m paying 240 a night to stay there and just bought that food the day before. That to me is insane that VANESSA the general manager was telling my husband while I’m on the phone with him and he’s grabbing our stuff telling her she don’t understand our situation and she just kept saying I know I get it so now I lost out on the $150 plus in food I bought and was removed from a room my things where touched A lot of personal stuff also and just thrown in a trash bag dirty sneakers with clean clothes so again I’ll be spending more money to wash them. I’m very disappointed in Residence Inn and I’m looking to get reimbursed for the food I bought and was thrown out the day AFTER I bought it. I would like to say that Sonesta hotel is amazing she made sure to make us comfortable and made sure my kids had everything they needed plus a discount for our situation. My husband and I work hard for our money he’s a hvac tech and I’m a financial advisor we don’t live in a hotel for evictions nor becaus we can’t afford a home for our kids. The situation in that house was super unhealthy and my slumlord did nothing to fix it so we decided to leave my childrens health it’s worth way more then a 250 dollar a night hotel but their food being thrown away one of my kids are an infant who drinks formula moms know how that goes 💲💲💲 and again I had to purchase more because it was thrown away. I will be calling corporate in the morning and requesting a refund. And whoever worked on 8/16/22 at 8:05pm when I called and told me over the phone it was thrown away like if it is nothing and said bye with a little sarcasm she’s super rude.

  • Annette L Heidy says:

    We stayed at a Residence inn in Pittsburgh PA on 8/5/22. The leg on the computer table was broke. There was yellow stains on our comforter. The shower curtain had mold on it and my hand towel was ripped up. This hotel is a hot mess! Totally not up to Marriot standards. We are now considering not staying in the hotel in Greensburg NC on 9/23/22

  • Solecia Higgs-Wood says:

    On 6/8/22-6/9/22 my wife and I decided to spend a much needed getaway at Residence Inn by Marriott, Boca Raton, FL location.
    The first room we was given had mold in it so we were relocated to another room. After settling in and leaving our costly meals and drinks from Old Key Lime House on the countertop to catch a shower, when we returned we meet roaches having a feast on our meals. All had to be discarded. I recorded the roach active after the fact which I can provide you with the evidence. We made front desk aware of our uncomfortable stay. All they did was offered apologies since I had booked my reservation through Expedia. After a lengthy chat with Expedia and front desk I learned that $50 was deducted for the unpleasant stay. But no sort of assistance was offered for the lost of our food and beverages. Even if we were offered a 2 or 3 day stay as complimentary for our nightmare in hell and all that we endured would have showed true consideration and undisputed excellent customer service thus satisfaction. But Residence Inn failed in all of those simple gestures especially as bona-fide to the outstanding brand of Marriott.

    In closing, we have vowed never to set foot in a Residence Inn again after the nasty and unpleasant experience and treatment we were met with. But perhaps on your corporate office may find a way to lure us back into the fold.

    Further, you may contact us for any additional information or evidence needed to assist your investigation. My phone number 561-541-5844 or 561-921-7559 and my email is Soleciahiggs@gmail.com and also Ladywoods86@gmail.com

    Thank you for your assistance. Once you reach out to me I will provide the video with the roaches, my itinerary information and more.

  • Susan R Hall (Becky) says:

    Asking a question. There is a family, the Murff’s. Jennifer Murff and her husband flying in from Virgina for Brain surgery for a AVM, which will take 10-15 hours, very complicated surgery by Dr. Patel. They fky into Boston the 24th of July for Surgery on the 25th. Her husband will be staying at the Residence Inn near Brigham. It’s very expensive anyway you look at it. I found out his hotel stay will be around $6000.00 for his stay from the 24th until she is released hopefully August 10th. He has to stay with walking distance. I’m just wanting to help them, is there anyway they could get a better rate. They are leaving 4 little girls at home with family. We pray that there maybe some way to make provisions. Thank you so much for your consideration.

  • Gail Rhodes says:

    I stayed at the Residence Inn in Southington, CT for one night on June 20-21. I found the room to be clean and neat inside and out and the young woman who checked me in was very friendly and lovely.

    However that night I realized there was a very loud sound that overtook the building or my room, I wasn’t quite sure. I did not know where it was coming from so I called the front desk to ask. I explained the loud noise and asked if they knew what it was, it was relentless and it was late and I couldn’t sleep. She said she would have someone check it out. An hour later, I called again to ask what it was (since she never called me back) and she put me on hold and never picked up. I called again, same response, on hold and never picked up. I called 2 more times yet no one answered. As a result, I slept on the sofa in the next room with the door closed to the bedroom. I could still hear the noise but it was muffled. I hardly slept at all. Needless to say, I had an 8 hour drive the next day which was extremely difficult without sleep.

    The next day I realized that the room next to mine had a window AC unit. That was very confusing to me. It occurred to me that your company rents to displaced people. This also happened to me in Tewksbury, MA
    In October 2021. However that Residence Inn had primarily displaced people. The hotel was dirty and smokers were everywhere as well as lots of dogs living there. It was a perfectly awful experience but I was gone everyday so only came back to sleep. In CT, no matter how clean it was made no difference, I was unable to sleep at all.

    Your company needs to post that you are housing displaced people so travelers will know. And I suggest you do not put travelers in rooms next to people who actually live there full time. They have dogs, AC units and other daily necessities which I understand but people who are traveling just need a place to sleep without any added disturbances. This hotel did not provide this to me as a customer. I assure you I will never stay at a Residence Inn again, anywhere in the country. And I will tell everyone I know not to stay in a Residence Inn. The price was exorbitant and not worth half that for the sleepless night I got there. And it was very stressful the next day driving the long distance I had to in order to get back home without sleep.

    What a huge disappointment! You have lost this customer for good and from reading other reviews, you have a lot of work to do to bring up your hospitality standards and business practices on many levels. I would normally ask for a response however I doubt very much I would get one.

  • Sandra says:

    Worked for the portsmouth location for 6 weeks. They will not Give me my last paycheck for another 2 weeks.when payday is TODAY

  • Johnson Olatunde says:

    We stayed at Residence Inn Boston Tewksbury/Andover checkin May 29th and depart May 30th. The service was not what we expected, the both suites Rm211 and 311 had an unpleasant odor. After we checked in we left for a wedding upon returning we noticed our door wasn’t locked and was open slightly. This is kind of creepy to see such when we returned around 11:30pm. Luckily nothing was missing. The bathrooms were unclean and dirty the handicap one was worst. The odor was still present despite the AC. Needless to say, it wasn’t a very restful sleep in the smelling room.
    During checkout we noticed an additional charged for data we couldn’t use. The Marriott bonvoy was not working and so was the data. We demanded a full refund of the data service we never used. Please ensure this get process as soon as possible

  • Christy Butler says:

    May I please have someone contact me? Our employees stayed at Residence Inn Houston Westchase on Westheimer and would like to speak to someone. Thank you.

  • Rollyn Gene Hackett says:

    I just stayed at the Residence Inn west Omaha Nebraska we booked a room with 2 rooms with 2 king beds when we checked in the front desk guy {jet} said they had our room and went there and the room had only one king bed and a queen bed in the other room We paid for two kings and the front desk guy said that all the room they had he acted like he didnt care and by the way when we got there the front desk guy was sitting in the lobby watching tv besides that the room was ok it had alot of wear and tear could use some tlc I am not wanting a refund but i would like to get a discounted voucher or something with tax and all it was 370 dollars for a room we didnt get i can give you the Folio Number if needed and the Reservation Confirmation # thank you for your time

  • Larry cambron says:

    Hi I’m trying to apply for a job/employment with y’all’s hotel in Wichita Falls,Texas could you have someone from y’all’s new hotel to call me anytime I want to come work for y’all’s hotel in Wichita Falls,Texas my name is Larry cambron phone: 940.224.4460

  • Andy Roberts says:

    I checked out of the Residence Inn Sat 9th April 2022 at Residence Inn by Marriott Columbia NE/Fort Jackson 2320 LeGrand Rd Columbia SC 29203
    I left a BIG BLACK HEADPHONE Headset/Microphone that I used for remote work. My room was 122, There was no way someone who entered the room could miss it. They asked House keeping if she saw it and she said no, the level of dishonesty form these people are ridiculous. This is my second loss from a Residence Inn, first my wedding ring now this happened.

  • Martha says:

    We recently stayed at the Residence Inn in Stafford Texas. The hotel said it was pet friendly but there was no indication of the large pet fee that would be required. We had to pay $150 and we only stayed 2 nights. It was not a deposit fee but a charge that we could not get back. So we paid $420 for a 2 night stay, ridiculous.

  • Paul Gibney says:

    Tried to book a room at The Residence Inn in Riverhead NY for a one night stay on a Saturday in May. I was shocked to find out the price gouging going on by what I used to think was a reputable company. The hotel is close to full for that day so the price has gone from $175 per night to $699 per night. Price gouging at it’s finest! The woman from Res Inn even told me when the hotel gets to a certain capacity the prices skyrocket and there’s no discounts!!!!! Completely disgusted with Res Inn and yes I booked my room at another local hotel with a friendly employee who was happy to give me a reservation and a discount. They welcomed my business were happy to accomodate me. Sorry Res Inn you get a big thumbs down!

  • Diana says:

    I was a guest at the residence inn at 10 Morgan Irvine California. I accidentally dropped my $20,000 diamond ring in the toilet. the hotel was no help to me. They initially told me to call a plumber who was equipped with equipment to retrieve my diamond ring. When I did schedule a plumber hotel refused to allow a plumber and and took the liberty to cancel my appointment. I had to stay two nights extra just to try to get someone to help me with my ring.. The staff was very unprofessional. I would like to know what Can I possibly do if my ring disappeared from the room.

  • Art Valles says:

    I just received a fraudulent card use alert from Wells Fargo bank indicating that my Wells Fargo credit card was used at a Residence Inn in California on 2 Feb 2022 for a total of $1710.00. I have not been in California for several years and have not stayed at any Residence Inn. I would like to know how this happened. Doesn’t one have to show a drivers license to make sure that the names match up with the card? I notified Wells Fargo of this purchase and now I’ve had my account closed until I receive a new card which is an inconvenience for me. This is totally unacceptable. Waiting for your response.

    Art Valles
    Prescott, AZ
    928.237.4054
    artvalles82@yahoo.com

  • Kalli says:

    Could I have Payroll or HR phone number?

  • Unity Faith Boyd says:

    After staying at the Residence inn in Canton Ohio my account is extremely overdraft and I am homeless and no way to pay for a place to live as all my money is going towards these fees. I was not informed of any of this until after the fact. Another reason I would not recommend them to anyone.

  • Unity Faith Boyd says:

    I was a guest at the Residence inn in Canton Ohio from the end of October to the week before Christmas. I was overcharged by about $910. When I called to fix this was told different which was not the case because that would mean I went from paying 1300 something for 2 weeks to 1 week paying that. I am contemplating taking them to court. And definitely not recommending them to anyone.

  • STacy Morton says:

    Compliant against Courtney in Elite Services:
    Phone call dated 21 December 2021 ~ 1230pm

    I am currently on the phone with Marriott Bonney corporate office to resolve a pre-authorization against my account for an extended stay. A lady who identified herself as Karen began assisting me. I shared my story with her and she asked if she could put me on a brief hold to contact the location where I am presently staying to see if there was anyone available that could help me today. I waited approximately 5-7 minutes when a person who identified themselves as Courtney picked up the line. This was the rudest, most unprofessional person I have encountered within this company. I explained to Courtney I was waiting for Karen. She iterated I was transferred to her. I again explained that Karen was contacting the local branch in Springdale to determine who could help me, when she said I was transferred to her. I had to ask her name, and who she was with. Courtney with Elite Services. I stated that does not help me with my situation and she berated me that I needed a case number. I returned the attitude with comments equal to her’s. Perhaps not the best approach, but Marriott has charged my account against my request and now I am dealing with a customer service person with some kinda attitude. Not the best impression of a customer service rep. I asked to please put Karen back on the line I did not wish to iterate my circumstances for a third time. This seems like customer service 101, but perhaps not. My stay at this particular location has been convenient to the business I am presently working at, weekly, if not daily, I am left unable to enter the building and or my room due to key card issues, I have to ask for cleaning services even though upon my initial visit I was told I could request a schedule cleaning and linen services, and now my account has been charged leaving me in a negative draft balance because the location did not follow the intended payment plan. Now I am on the phone with the most rude, disrespectful and unprofessional person ever!!! I waited on hold for Courtney to return to the line to inform me she spoke to an associate at the front desk. When I asked who she spoke with, Courtney could not tell the name of the person she spoke with. Rather, she stated, ‘I did not catch name, it is the associate you have spoken to twice today.’ Interestingly enough, I have spoke to a woman, not a man, once, and they were unable to assist me. When I informed Courtney of this information, she hung up on me. WOW!!!!

    I called back to leverage a verbal compliant against this horrible person, and again was hung up by Julie. When I called a third, I finally got through, Julie, informed me it her was phone…. This is the worst ever! Never. Ever. Again!

  • Angelia Rayside says:

    12/18/21
    Letter of Concern
    Complaint: Against Residence Inn Roseville
    1930 Taylor Road, Roseville, CA 95661

    Recently we had a bad storm in California, which damaged our home.
    Upon getting my insurance to take care of the damages we were forced to be displaced for a few days. My insurance company gave us three weeks at Residence Inn Roseville, with an incidental charge of $140.00 dollars, and said I would get it back after we leave, I said ok, and we agreed to go.
    On December 6, we arrived at the Residence Inn, the first day there we were getting nasty looks from management. We ignore it and tried to be super nice to them, but I couldn’t shake the feeling that we were going to be a target. We went on and check in the room and stayed there for the night. The next morning, we decided to go try their continental breakfast. We all went to breakfast and sat down, (as we were being watched) we ask what we could take and they told us, but the looks they gave us made us feel very uncomfortable, so we took our breakfast back to the room and eat it there. After that, we all went to work. Later that day, my insurance company call me and said that we had to leave, and I ask why? Keep in mind this is day two, there was another large family there that was Black as well, I am not sure if they thought we were all together or not but His response to me was you guys took more breakfast than was allowed and stole some, and he went go to say that we have more than 4 people in the room (which was not so!) we all work and were trying to follow their rules. Keep in mind this is day two, there was another large family there that was Black as well, I am not sure if they thought we were all together or not but, it seems to me someone should have asked us if we were all together instead of assuming. I ask him was I being targeted or if this was racial profiling? He said oh no I will talk to her and straighten things out and said he was sorry for the misunderstanding after I explain what happen, He never calls me back so I thought everything was ok, three more days went by, and nothing, but dirty looks were given they would not even say good morning, they acted like they were busy when we came around. So that Friday I call my insurance company and told them I was going to check out, I could not take it anymore with being watched, harassed, and insulted felt like we were prisons of our room. Now, before I could reach back there to check out, they had already gone to the room while my son was sleeping and told him he had to leave by 1 pm without telling me anything. I was at work, so I call, and she (her office helper) said we were smoking in the room (another lie) because I have a heart condition and can not have smoke around me. They went into my bank account and charge me $250.00 dollars for smoking in the room (which was not true) and said they had to get a professional cleaner to clean the room (all lies) I called the office to find out about this charge and the manager would not come to the phone to talk to me. Mean While I have been unfairly treated, harassed, insulted, and accused of things I and my family did not do. I am deeply saddened by this experience and would like my money back.

  • Debra Cortese says:

    This is the first time I ever stayed at the Residence inn by Marriott in Windsor Ct. We usually stay at Hiltons and my brother told me to try Marriott because he’s a member. When we got to our room, it was very dirty. We wiped down everything floors and all. Coffee pot was disgusting. Thank God I bring my own. First day at breakfast we had to keep waiting along with other people. Then they would bring out 4 hash browns at a time, and then people had to wait again. This morning nothing hardly there except waffles and a few sausage on the hot tray. When I asked where are eggs and hash browns, the response was everything is on backorder. Well the grocery store is 2 miles up the road and has that. Poor management here for sure and not what expected. I am very disappointed. I am asking for a partial refund or a free night or two on my next stay at a better one of your sites. You can reach me at 919-602-8292

  • Norma Gabriel says:

    I need to contact someone and file a complaint concerning my recent stay at the Residence Inn By Marriott, Myrtle Beach, South Carolina. I need a refund!

  • Jasmyne Simmons says:

    I need to place a complaint about my recent stay and I need a full refund ASAP

  • MARY A TIMBLIN says:

    Would like to speak to someone about my 7day stay

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