Where is Republic Services Corporate office Headquarters
Republic Services Headquarters Address and Contact
Republic Services Headquarters Location & Directions
Republic Services Headquarters Executive Team
Name | Title |
|---|---|
Jeffrey A. Hughes | EVP, Chief Administrative Officer |
Brian DelGhiaccio | EVP, Chief Financial Officer |
Jon Vander Ark | President and Chief Executive Officer |
Catherine D. Ellingsen |
EVP, Chief Legal Officer |
About Republic Services, History and Headquarters Information
Republic Services Headquarters Photos
Republic Services Headquarters Photos 1
Republic Services Headquarters Photos
Was told my yard waste was going to get picked. This did not happen. This is poor service, especially since the contract just started in January 2023. Not to mention the rates are 20.00 more than our old trash company and the senior citizens have to contact our mayor’s office to get a mere $10.00 of our bill but we are doing business with Republic not City Hall. Customer service won’t contact the driver to ensure pick. Atleast our old company made sure of delivery and if not came the next day.
Have been lied too every day this week been told trash will be picked up in 24 hours that’s been 3days ago worst customer service ever
On Monday, June 12, 2023 the pick up driver broke the lid of our container in half. Thus, when it rains it lets water in. On the same day, I informed the local office of the problem (Brunswick Georgia) and was told I would receive a replacement container a week later, Monday June 19. To leave my container on the curb. On Monday the 19th, I called the local office. Rather their call center and was informed it would be replaced a week later on the 26th. Remember water leaks into the container. Two weeks worth. On the 19th, a Republic Services replacement container truck drove down my street in front of my house, did not stop (container was on my curb) drove down the street turned around and made a second pass in front of my house. GPS would inform the driver, “you have arrived at your destination!” So, here I sit for another week. Water leaking in. Your 5 Principles are:Respectful, Responsible, Reliable, Resourceful, and Relentless. These are just words. I have no idea what your headquarters might take to resolve this problem. Are you “too big to fail?” Is customer service really important to Republic Services? They could have delivered a replacement container by driving the 25 minutes it would take to follow your Principals!!! Luke Fennell (912) 230-7330.
Problem with getting a damaged can picked up and replaced with new can. Made 5 phone calls, no returned calls. Been trying for 5 weeks. 18 year customer – Jim Shain, 3607 Barbara Ann Blvd, crestwood, ky. 40014
cell 649-8170 . PLEASE HELP! Thank You
So I just want to start with saying we have been waiting over three months for this trash company to come pick our trash can up thats been at the end of our driveway since we switched trash company’s in SEPTEMBER 2022!! They told us they would get it twice. It is still out there on this day of January the 9th!!! Tenants that live at this address thought it was okay to put trash in there because it was an empty trash can so then it got filled up quickly. Which we forgot to tell them to not use that one since we switched company’s.
Random time around 4pm on Wednesday January 5th 2023, i saw a blue republic dump truck show up and I ran outside thinking he was going to get the trash can finally! He said no he was just here to dump it. I was happy that atleast it’s getting dumped but I told him we’ve been waiting for months for this company to take this trash can off this property for months. He asked if we switched trash companies and I said yes and he told me there was nothing he could do about it.
Anyways, as I was out there, I decided to check my mail so I grabbed mail from mail box and look up to realize he’s dumping the trash right over my head!! I felt debri go in my face! That trash can could have fell on me too. He couldn’t even wait for me to walk by before he proceeded to dump the trash can??? Even my neighbors were looking over like they couldn’t believe it just happened.
This company was Horrible to use as trash service and it continues even after. PLEASE AGAIN!…….send someone to pick up their blue trash can that’s been sitting at the end of our driveway for months. We do not need your service anymore.
Hi , my name is Steven Temple. I just retired from republic services after working there for 20 years driving a trash truck, I’m 66 years old and my body hurts from head to toe every morning i wake up and I deal with it , thats not the point , The point is that I didn’t even get a thank you for my 20 years of service. Republic services is like a part of me and it hurts that I wasn’t recognized for my years of service , but I get it that it’s a business so I guess that’s the way you do things, but a simple thank you would of been nice.
Steven temple
My husband is leaving for work because the higher up says the weather isn’t that bad. We are in life threatening conditions in illinois. Russ from Ottawa isn’t getting out of bed today so why should he care. If one driver gets in an accident today or has heart palpitations. I’m calling every news channel and taking to social media to anyone that will listen. Hopefully Russ in illinois misses his bonus this year. I thought republic services is all about families. My husband has been working there for over 15 years. They care about bonuses and money. Nothing about the well being of the drivers gets taken into consideration.
My name is Sonya Allen. I have had services with Republic Services since October 2020. I have been harassed discriminated against and threatened by Operation Manager Tony and Trash driver Scott here in Davie County NC. I have called and reported. The driver Scott damaged my property on purpose back in October. Latest threat by Operations Manager Tony was that he was going to have my account taken out of the system because I reported a miss pick up Dec.8th. I got a personal call from Tony with a threat. So far he is being allowed to carry out his threat.
This company must be a front for some other types of business. It is certainly not in the business of waste removal. I have experienced much of what has already been said. Horrible company. Canceling today & going to one of their competitors.
The costumer service is Trash ,just like the service they provide! Trash all over the company!
This is the worst company I have ever done business with. They are liars and thieves. They quote you rates for particular services and they don’t honor those rates. If they do, it’s for a very brief period and then they astronomically increase them. Most recently I was forced to get additional services(which was state mandated so I don’t have an issue with Republic here); however, they quoted me $22.49 for organics and $43.26 for recycling. I never signed a contract first of all. When I received my first bill, they charged me $114.01 for organics and $43.26 for recycling… plus they are charging me over $100 more per month for gas. The kicker is that out of the 10 scheduled pick ups they had, they only came twice. My bill jumped from $417 per month to to $756!!!! I have spent hours on the phone trying to deal with this and the reps keep telling me there is nothing they can do because I have a case manager assigned to my case. I opened my case on 10/13/22 and my case manager has never called me. Supposedly they have escalated my case (156844868) to corporate but I’ve heard nothing. They won’t even give me my case manager’s contact info. They haven’t picked my trash cans up in months but I they continue to send me a bill for over $750 per month. I guess my only route is to take legal action. I’m not sure how the CEO sleeps at night knowing what this company robs people blind. Never have I seen a more unethical company, not surprised they have a one star rating.
This is what’s going on with me also, they are the worst company i’ve ever worked with!
After 2 hours searching for an email/ phone # for RS Driver complaints & can’t find one anywhere! Friday, Dec2 @ 9:30ish am- this RS truck carrying a dumpster #2713 flying down Cheyenne over 75mph! In the middle lane! Couldn’t stay inside the lines not to mention the rocks flying up hitting cars! Then the Man cut me off approaching Decatur forcing me into 7/11…I paused- heart pounding & the driver honks 6x at me while laughing! With all the accidents/deaths recently in Vegas you’d think ppl would drive more careful instead of WORSE!
Let me start with I’m not a person to usually call in or write any type of complaint. I have been a Republic customer for many years with no issues. Even as a school superintendent I have recommended and chosen that we go with Republic Services as our trash service because of the good service I have received personally.
With the school out for the week of Thanksgiving, I called the office that runs the McAlester, OK area. I told Glenda who answered the phone that normally we were already gone to work and not sure of the time the driver of our route usually comes by the house. She told me he was running on time. I explained that I don’t know where that puts him and asked if she could radio and see if he had already been by the road I live on. I was not asking if they could come back, nor would I. I would store the trash for a week if I needed to, but would rather not for obvious reasons. I just wanted to know if it was safe to put the trash out because we have several big dogs in the neighborhood that keep knocking over the trash and making it spread all over our yards and did not want it sitting in the container for a week waiting for this to happen. I explained this to Glenda said she would not radio the driver to even ask if he had been by our house. This was a no-cost request from a long-time customer and one that appreciates good customer service. As an administrator of a school, I also want to know if my “customers” feel like they are not getting good service. This customer feels like it was not good service on her part.
For some reason there are two different garbage cans. one for recycling and one for regular trash. this company sends one truck to pick them both up. I hope and pray that there is no recycling fee involved with the billing. The the recyclables are definitely going into the trash and not being recycled to help the world like it’s supposed to be. Short staffed and short of trucks is two different things.
This company is the worst. We started with them back in Nov of 2019. Half the time the trash and recycling wasn’t picked up. Covid hit and we started working from home in Mar of 2020 so we put a hold on our trash and recycling pick up. A couple of people have started to come back into the office three months ago Jul
of 2022. I called and wanted to have service picked back up. I was told Sept 1, 2020 would be the first recycling pick up so the morning of the 1st we filled the recycling bin. Well they came to pick up the recycling on 8/31/22. That is not what I was told. Called again to verify what day service was going to be they the the last day of the month. Well Sept 30th rolls around and guess what on Oct 1st recycling is still not picked up, neither is the trash. I’m sick and tired of this so called company and their lazy employees.
Garbage can destroyed on pickup day. Big holes in it and broken wheels. Cannot get a new can until next service day? Company policy. Inconvenient for Republic Services, but, what about the paying customer who is now paying for 3 cans but has only 2. Change the company policy or reduce next bill payment–a little customer service–maybe? This is like dealing with the government. Just sad. Customer always comes last. Way to go–Republic Services. Fix your collection problem!!!
Run don’t walk away from this company The worst customer service that I have ever encountered.
How about some help over in Concord, California. We cannot even get our garbage cans emptied. Three (3) calls to Republic and still no one seems interested in doing their job. Garbage is spilling over in the cans. Garbage left all over the residential neighborhoods and truck drivers who don’t follow route notes AKA follow directions. I’ve called Marlon Gutierrez, Operations Supervisor twice (2)on his office phone (925) 671-5841 to let him know what’s going on and he can’t even return a call. Tell me……how can a city vote you out? Call me…..I’ll tell you how you’re doing.
See feed below of sales guy going back on what he told me…it was $245 two years ago and is now $470 far beyond inflation and gas prices compounded.
“I had let you know below on August 3rd which one I wanted and you said in the message before you could adjust the invoice. You wrote it and I responded(see below).
I’m no longer interested and tired of RS. We are going with Edco for $285. Schedule pickup of the dumpster on the last date of the billing cycle please.
I will be forwarding this chain to the regional office as well so they can improve their customer service.
Thanks again!”
“Let me know which one do you want to sign and I would send it by itself, yea I cant adjust your las invoice”
“Just following up on this as I’ve been ready to sign. When I tried to do it, it wanted me to sign all 3 as it’s seemed they weren’t separated. Please modify my last invoice to the current etc. I’m ready though when you are. Sorry, this has dragged on so long but it’s on my completion list for today.”
“I would like the dumpster pickup weekly and that’s it. I believe it was $325”
“I can do your last invoice just let me know what quote do you want, I send 3 let me know which one do you want so I can add the rate restriction”
“Sounds good. Can you have accounting reduce my last 2 bills and then I’ll pay it immediately and then sign the contract for you.”
Huge waste management company that has customers waiting weeks to get trash and recycling bins. I live outside Las Vegas in a small town which republic services takes care of. I’ve been trying to get trash cans for weeks now and I’m told it will be another week because of where I live. If it’s to far to service your customers then you should probably cancel your contract with the city. Meanwhile I have weeks of trash piled up and nowhere to put it!!
They Never seem to be able to pick up trash on the scheduled day, then try to call and no one ever answers. Worst trash service EVER!! Plus they raised my trash bill, it’s no doubled what it was! Do not recommend!!!
Frank road Cols Ohio
Females are having relationships with male driver and they are not business someone needs to go see what’s really going on there Julie , Liza .Lisa , Matt, Chrissy dispatch is overly friendly They play around in locker rooms gay relationships not clean they treat their employees like a peace of meat dating at the work place bad language, talking on phones while operating a truck and Boss lets them these ladies are there for games not doing their job go check it out and see this is and absolutely horrible place to work glad I quit those ladies did not ttreat me good cause I would not sleep with Julie the big boss
This company needs to be reported and closed!!! They are awful and customer service is the worst!!
I understand your company policy is absolutely no firearms on any republic sanitation sites ,Merlin Oregon transfer has 3 employees that carry and have firearms in their vehicles,Rick nall ,a supervisor is one and supports this
I can’t get anyone to answer the corporate office phone number. Everyone I have spoke to seems to not know how or are capable of getting me in contact with anyone. I worked out of Huntington Wv back this past summer. Been trying to get my W2s. If someone could contact me that would be wonderful.
yea me too
Hi,
I called more than week ago customer service and complaint about my recycling container lock bar broken and they told me someone can come on monday 01/31/2022 since last Monday no one showed up today is another monday we pay the service we have call the problem and its not take care and this is not fast time happen it so many time.
I hate that we can’t talk to a drivers supervisor when scheduled trash pick up for bulk items are missed. We keep being told a different date and nothing happens. HOA isn’t to happy with mattress sitting at end of drive way. Customer service can only send them messages. They need to be able to pick up a phone and talk directly to the service manager. This is getting irritating.
New Year’s Eve, Friday, 31st, 2021, when your company’s garbage trucks come to collect my garbage, and damage my garbage can, I report to your company same day right away,customer service Give me confirmation number#1388144 77 and told me will replace new trash to me on Tuesday 4th January ,But i didn’t receive a new trash can, so i called customer service the same day , The customer service staff told me that the person who delivert the trash can work until 6 pm, and I said thank you I will wait for it, Again I still haven’t received the trash can…
So the next day, on Wednesday, January 5th, I called the customer service person again. The customer service person was very rude and said to me, “You have called so many times, you don’t need to call so many times.” I told a customer service I don’t want to talk to you please I like to speak to your supervisor,guess what? she hang up on me…Her service attitude is too abhorrent and unacceptable…..
Finally, on Friday, January 7th, I received the trash can, but the trash came from the outsid to inside is was very dirty,I pay my bill on time, just like my neighbor, your company gave me a dirty and used trash can, which my husband and I can’t accept. So on the same day I called your company and told them that we don’t accept dirty trash cans that others have used. The female customer service staff gave me the confirmation number # 1393 04 502 and told me that they would be delivered brand new trash can on Tuesday January 11th. The situation is still the same, your company still has no action, I still haven’t received my new trash can.
Well, onTuesday January 11 , my husband and I once again call your company , but this time my husband ask for speak to supervisor , But we waited a long time and finally the supervisor answered the call, supervisor DEBBY tell us very sorry i’ll make sure you get the new trash can on tomorrow which is Wednesday January 12th , and i’ll contact you to make sure you get it .PS.This call took a total of 47 minutes from waiting for the supervisor to answer the call until end the call.
So the next day Wednesday, January 12th. Still the same old same again, Didn’t get our new trash can ,The lady supervisor DEBBY didn’t call to make sure if we got the trash can. SO I called your company again on the same day, The female customer service staff answered and gave us the confirmation number # 139 674 656 Butshe not sure when we’ll receive
yep, you’re right. They don’t care.
Inconsistent pick up constantly. Calling does no good. They pick up neighbors garbage but not mine? There’s no reason for it. Absolute worst garbage service I’ve ever delt with.
Do not use them!
So true. They shouldn’t have the word “Service” in their name.
Totally agree
Republic Trash assumed Tenleytown Trash a few months ago and the services have been a nightmare. Every week we have missed pick ups with either the trash, recycling or both.
I was so desperate week of December 6th after 3 consecutive days of no service, I drove to the Republic office located in NE Washington, DC.
This has been the most horrible experience I have ever encountered with a trash company and I have been in the property management industry for over 25 years.
Republic has been the absolute worse. They pride themselves on the (5) R’s which is complete false advertisement:
Respectful
Responsible
Reliable
Resourceful
Relentless
There is one very nice young lady who was very helpful and responsive by the name of Nina, and I believe she was transferred to another location or possibly is no longer with them.
There customer service is awful and management personnel make promises that they simply cannot seem to deliver.
Do not do business with them!
Yes, their lack of “service” is a nightmare.
Republic Services’s… Inconsistent pick up / only emptying SOME of the garbage. Property Pick Up Disabled resident, I have contacted local ADA Office. Phone calls and emails have been a joke.
0 Stars
You’re right, this company as a whole is a joke.
I’ve had nothing but a bad experience so far.I’ve called 3 times.Ready to give up
As a customer of Republic Services, I am inclined to make you aware that you have a Securely, Valued, Humanitarian Loving Employee by the name of RICHARD BRAXTON, a Garbage Service Representative for the Hayden, Alabama 35079 area. I understand that you are moving your representatives around to other areas. Sirs (Misters: Donald Slager; Charles Serianni; And Jon Vanderbilt Ark), PLEASE, PLEASE, PLEASE, “DO NOT” allow Mr. RICHARD BRAXTON to be removed from representing Republic Garbage Services from our area.
He is ‘THE BEST’ Representative-Garbage Individual we’ve had in our area ! He is CARING(Individual/Environment), Mild Mannered, Understanding and just all around a Great individual. I am a bed-bound individual, and Mr. Richard Braxton is aware of this, and handles ALL THINGS ENVIRONMENTALLY WELL !! Please Sirs, HELP OUR AREA KEEP HIS SERVICES !!
Thank you,
Valerie Hardy
Customer
1384 Clevet Springs Road, Hayden, Alabama 35079
205-590-0011 (Home)
205-446-3709 (Cell Phone)
Same problems as everyone else. Canceled service July 23rd and here it is October and I’m getting a past due notice for a bill on a service that was canceled. The only people I can get a hold of can’t solve the problem and the people who can won’t call me back or respond to emails. Does anyone have a point of contact (ph#, address, email) that actually gets a hold of someone that can do something?????
Call your Attorney Generals office and complain to them maybe they can take care of it for you.
Over the last two months, I have phoned the customer service (CS) line multiple times regarding commercial account #3-09622-1317661. I was seeking assistance regarding incorrect charges. The charges are for line items I did not approve, nor do I need.
Each time, I was told that the charges were a mistake, however the only way to reverse the charges would involve a telephone conversation with either “sales” or someone in a more senior position. I left my phone number and was assured that I would get a call. The CS person was not authorized to do anything. That was two months ago.
Several calls later (originated by me) have not produced any results from either “sales” or from a “senior supervisor”. I have not received a call from anyone at Republic Services, and the invoiced charges keeps growing. I gave no authorization, I received no phone call or any attempt to contact me other than an email that said “pay your bill”. Unfortunately, Republic Services management team has “gone off the rails” in Sacramento. I have wasted numerous hours trying to get someone to listen, to call, to assist. I have been a loyal customer for 10 years, but I have had enough of Republic Services incompetence.
I am terminating my account with Republic Services today, this date September 30, 2021. I have enclosed a check in the amount of $XXX.XX which accounts for the payment for service in the months of August and September 2021 at the rate of $XXX.XX per month. This is payment in full, and terminates my account.
EVICTION NOTICE: We demand that Republic Services remove a 3-Yard Commercial Trash Bin and two recycling Toters now on the subject property. Those items must be removed on or before Thursday October 7, 2021, or Republic Services will be billed for rent at the rate of $45 per month for storing them.
Sincerely,
Michael Langford
Rosemead, California is where this COMPLAINT is from
Ordered a Dumpster for our home Paid over $700.00 was suppose to be delivered on Sept. 3,2021 and as of today Sept. 10, 2021 we still have NOT received it!! Or even a phone call to explain why?? I keep calling with NO HELP!! Or a REFUND.
I wish I had read these comments before signing up with these jerks! They demand payment in advance, then don’t provide the service & refuse to issue credit!
The day of one missed pick-up, I received a robo call (which I still have recorded) from them stating the the pickup would not happen & that a credit would be applied to my account. When the credit still hadn’t appeared after more than 2 weeks I called the MA customer DISservice # to follow up. The a$$hole who answered the phone was the most disrespectful, rude rep I’ve ever dealt with! She FALSELY claimed that my trash wasn’t picked up because the containers weren’t on the side of the road!
I wonder if being an a$$hole is a job requirement for hiring or if they train their people to be that way.
After reading the others’ comments, I’m thankful that we have other choices, sorry for those who don’t & fully intend to change to another service.
Been hauling garbage to the Ottawa Illinois landfill. They have not had air conditioning in there office for the past two days, the poor people inside look like they are ready to fall over. It is 100° outside and has to be 95 inside. Whoever is running that place should be fired!!
They are the worst company all the way up to headquarters. Jon Vander Ark makes millions of dollars, and for what??? To run a subpar company with below standard service. We’ve been misled, skipped on our scheduled pickup for days, and rescheduled for missed pickups, all to no avail.The wealthy CEO’s pop champagne and live the good life. We need our trash picked up, for goodness sakes! Our contract isn’t being honored, which to me speaks volumes of the top people in charge. They are the trash!
This business needs to hosed down and into the drain! They are garbage. I live in Conyers, Georgia. Their trash truck is so raggedy that is dropped oil down my whole street – and go figure- huge spots right in the front of my house. These are half million dollar homes and they have our street looking like TRASH!!! I can’t get a business rep to even return my call about cleaning. I DESPISE THEM AND AM FINDING A NEW VENDOR TODAY!!!
Bad service ever!!!
They need to change their name to just Republic because there is no Service – the worst company in the world
Worst service, their local location in brooksville Florida is run by a management team that does not care about their customers and does not communicate with the customers at all, they use a answering service that relays messages to them and tells the customer to wait 48 hours but never receiving a call only to call back and do it all over again, problems for over a year and still no communication, the management there needs to be fired and replaced as well as the driver by the name of Eric, I just had heart surgery and they would not pick up my garbage even though I am a paying customer, I had to chase the garbage truck to get them to dump my garbage , last time they left my container in the middle of the street blocking traffic and someone hit the garbage can they left in the middle of the street and are now suing me for damage to their car, and still I get no communication from your company, they keep sending everything to the local office and nothing is done about anything, I have asked so many times to speak to the executive office but they won’t allow me, im sure is violations of consumer rights on multiple situations they have created, i am left with little option other than to get an order against their company since they won’t give me the chance to communicate with them
Republic is part of a Investment Group owned by Bill and Melinda Gates. Maybe we should all contact them.
Try being an employee for the company it’s even worse. Here it is March 2,2020 and the employees still haven’t received their W2 for 2019 taxes. Tried calling corporate and the phones are not in service. This company going to crash and burn.
This company has a monopoly on service in our area. The county said we had to have garbage service and they have the contract. They change rules as they want – one week, you can only have one can, another week, let us know if you need more than one can – no extra charge. They tell you if you move, take your can and there won’t be a charge. Instead they come and get it from your new yard after you have gone to all the trouble of moving it and eventually bring back two cans. A month later they say there is a charge for a second can. I called and was transferred five times. I finally got a person, who was very nice and explained that a bill was a mistake and to ignore it. Then I got a call on Christmas Eve telling me not to ignore it. The bill was for more than one can. There is never more than one can put out and half the time we forget it and it is put out the second week. The right hand doesn’t know what the left hand is doing. (They said they did a street audit – really! If they did there was no second can out there.) I hate this company but I can get in trouble with my county if I don’t use them, even though they are cheating me. Trying to find an address, but they don’t want you to write them.
Worst company ever. Cancelled the service a month ago because of bad service AND horrible customer service!! Cannot get anyone to pick up totes or actually cancel service. I have called at least 15 times since sept 9, talked to multiple people who all LIED!! I talked to someone in Az, who actually gave me his email so I could update him..no reply there either!! All want is to cancel and get their totes off my lawn.. no results!! Embarrassing for them!! In Arvada co
I am having these issues now in Conyers, Georgia. Where is the CEO of the company and does he not see these complaints? Missed service last Thursday and have called three times since then only to say they could not send a truck so we will see if the trash is picked up tomorrow which is back to the regular schedule. What a huge frustrating process to get nothing done in the end. Invitation Homes you all need another trash service.
The worst customer service in America. All summer long they have missed picking up my yard waste. Repeated calls produce promises and nothing gets done. Eden Prairie, MN management needs a shakeup.
Republic needs to learn the meaning of customer service helping, answering customer questions and at a minimum be courteous to their customers. My experience continues to be they don’t care, are unwilling to help and downright rude! They are in a unique position being a customer only ‘choice’ for garbage service so they don’t care how employee represents them. I called to complain about a driver who picked up garbage at my new home (finally, it took months to get service started) I was coming home at the same time the recycle was being dumped. My cans and the neighbors cans are together on the street (3′ apart) in a line, I waited in my car at the corner across the street as the truck was dumping containers, (note I could see the side of the truck only it was parked in front of the cans) once finished I pulled into my garage. I went into my house to drop off my keys, etc. then went outside to bring in my cans. I opened the lid on the recycle can and it was full! So I ran to the corner and signed the driver to wait, I explained my recycle was full. His response was, “no it isn’t, you just saw me empty it!” I again stated, I went to bring in my cans and the recycle is still full. In a huff, he drove the 1 block over to my home, got out and looked in my recycle can. He (the Republic driver) then looked at me and stated “You’re cheating! I know I dumped your can, and you are trying to DOUBLE dump!” I had never heard this term before, and again tried to explain to the Republic driver what was in the can is what was in the can when I put it out the night before. The driver then began yelling at me once again, and actually called me a lier! According to the Republic driver, I took the can up to my garage and filled it a second time and then put it back on the street during the time he went around the block! I was appalled! Never would I have done such a thing and this person who knows nothing about me has no right to call me a lier! Finally, after another lecture about how this would be the “one and only time he would ever empty my can again,” he emptied the can.
I went inside and contacted Republic Services about my experience. Long story short I contacted the drivers supervisor who stated to me, the driver stated he didn’t actually call you a lier, and he did empty your container, adding he knew I was just moving into my new home so I had a lot of boxes so it is a concern that I would attempt to fill the recycle a second time! I once again, stated I did no such thing! But the supervisor said there really wasn’t a problem anymore because the recycle was emptied. WHAT? I was completely amazed at this response! No, we’re sorry and will talk about the driver’s behavior, no nothing!
This is the customer service offered where I live in Oregon. Between things like this as well as a list of additional problems I would not ever recommend this company. If I ever yelled, threw a fit, called a customer a lier, etc. my employer would have a lot to say about it and I would receive a write-up, instead this Republic employee’s behavior was affirmed as fine because after all my recycle can got emptied.
Bullseye.
Our Church…Trinity Baptist Church in Lakeland, Florida has had a contract for almost 3 yrs. and we tried to cancel our service. We were told that we couldn’t because we missed the 60 day notice prior to cancelation by certified letter and will automatically renew for another year! We have NEVER delt with a company like Republic Services before!!!! This company has a built in SCAM in their contract to extend your contract automatically! I will only say….READ YOUR CONTRACT before this company gets it’s hook into you! Glenn Smith Trinity Baptist Church ..Lakeland, Florida
This is Mrs. Saab, residing at 2003 Westwood Terrace, Vienna, VA. 22182. Republic Services is declining, they are always not picking up the recycle, trash, and yard waste. When we call to complain, the supervisor is very rude and defensive. No action is taken. The entire cul de sec has their recycle out, it was supposed to be picked up on Monday, June 24, until now it is not picked up. Everybody is frustrated, especially that they keep raising the rates, and service is declining rapidly.
I called to complain about the increase, the supervisor was very rude, she even said if you want to cancel, you need to pay for us to pick up the bins!!!!!
I am attempting to connect with the main headquarters for Republic Services…. I am still not sure who this comment is going to within the Customer Service area. My father, Thomas Dale Willman, 11555 Eller Rd, Fishers, Indiana, moved to an assisted living facility in April. At that time, I started to make arrangements to cancel services and change addresses. Stopping the trash pick-up service was the easy part since his account was paid-up until the end of June. But, getting the two carts picked up has been another challenge. The first pick-up of two carts was to occur on June 7th…. nothing happened. I called again…. the second pick-up of two carts was to occur today, June 18th. They only picked up ONE cart. What is going on????? Tomorrow, June 19th, I will call again to the Fishers, Indiana customer service and ask again for the last cart to be picked up ASAP. If Republic Services Headquarters likes to pay for duplication of services, I do not see how leaving one cart to be picked up at a later date is good use of man power as well as poor use of transportation equipment. Would someone please explain why this is not being taken care of in a timely manner.
Virginia I could have written the same letter as you did. Last year missed pickups were frequent and now it’s the same problem. I discovered employees were not documenting my calls so history was non existent. Because missed recycle pickups are so frequent I asked for a second bin since there are seven condominiums using both recycle and yard waste. This week the missed pickup changed to yard waste which was to be Tues 5/21. My experiences are exactly like yours with programmed responses. So it’s now the end of the day on Thurs. 5/23 and still no pickup. I’m going to write to corporate office and hope starting from the top will improve the poor service.
One week ago I called my local Republic Services office in Greensboro to report a non-pickup of my trash. I was told that it would be taken care of and a truck would be by to pick it up. No one showed up. I called again, the following day to let them know the trash was still sitting there. Again, I was told I was on their schedule and pick-up should be completed that day. I called again, since no one came, and was given the same old story, someone would be by. No one showed. The original pick-up was supposed to be the Tuesday after Easter, which was on the 21st of April. It is now the 29th of April and no one has ,picked up the trash. I pay my Republic Services invoice on time and you are more than willing to accept it but when it comes to having someone at Republic Services tell me the truth and do what they say they’ll do is unreliable. I don’t usually write to a company but thought you should be aware of what’s going on. Generally, the service is good and I hope I don’t have to write another letter like this one again.
Virginia, I’m having the same problem in Locust Grove, Georgia. I keep getting recorded messages saying the pickup will be the day following the scheduled day or the day after that. They never call until the day it is scheduled, so I have to pull the containers back up hill to the house. This week the recycling pick up was cancelled altogether; so it will be a month between pickups. I call the number they provide in the recording but can never speak to a real person and the DO NOT return calls. I don’t think they even listen to their messages. I left a message for them to pick up the recycling with the trash and dispose of it since it is full and they will not be back for the recycling for two weeks. Today they picked up the trash two days late on Saturday 6/22/19 but not the recycling. Now it will not be picked up until July 5th. I don’t have stock in this company but if I did I would certainly be selling it. It is on the New York Stock Exchange but I would never buy into a company that I knew had such poor customer service.
Hope you have it all straightened out I am in florida I pay over $100 for garbage and recycle they are supposed to pick up garbage Monday and Thursday recycles Monday they may pick up my garbage 3-4 times a month recycle maybe twice a mont if I’m lucky they want you to pay all this money for their pick up even for pick ups that they don’t pick up I email call them no response to email when I call they say sorry they will pick up tomorrow well it’s almost week it is still setting out by the road