Where is Redbox Corporate office Headquarters

Redbox Headquarters Address and Contact

Redbox Logo
  • Address: 625 Lincoln Hwy, Fairview Heights, IL 62208, USA
  • Phone Number: +1 866-733-2693
  • Fax Number: 630-756-8885
  • Email: N/A
  • Number of Employees: N/A
  • Established: 2002
  • Founder: Gregg Kaplan
  • Key People: Galen C. Smith, (CEO)

Redbox Headquarters Location & Directions

Redbox Headquarters Executive Team



Galen C. Smith

Chief Executive Officer and President

Pamela Smith

Senior Vice President of Finance

Mark Achler

Senior Vice President, New Business, Strategy and Innovation

About Redbox, History and Headquarters Information

Based in Oakbrook Terrace, Illinois, USA, Redbox was incorporated by Gregg Kaplan by using the kiosks for DVD rentals in 2002. Unlike others, this company had a return anywhere policy. In the early stages, the company put four automated convenience store kiosks in Washington Metropolitan Area locations. After its success, Redbox moved and placed kiosks within supermarkets or outside them in order to attract customers’ attention. In 2010, they started to rent Blu-ray movies and by the next year, established video game rentals all around the globe. They launched Redbox Instant that provided customers with a free one month trial, in 2012. Later, in 2017, they introduced a new service called Redbox on Demand.

Redbox is the best destination for the ones in need of new-release DVD, Blu-ray Disc, and video-game. This service is rented via its network of self-service kiosks, which are made available at places such as grocery, drug and convenience stores, and select Walgreens, Walmart and McDonald’s locations. Along with all other offerings, they give the options to pre-book rentals online, as well as offer event tickets services. It has rented more than 3 billion DVDs and is accessible at around 35,000 locations around the globe. It is a subsidiary of Outerwall Inc.

Redbox Headquarters Photos

  • D. Rhone says:

    I wasted over an hour trying to resolve the issue with Redbox double-charging me. Was put on hold for the supervisor and hung up on. Called back and put on hold again for over 30 minutes. I was told there was no record of me renting the movie on 08/18/23 yet you charged my card and now trying to charge it again!! Scammers! A letter is going to corporate and I have also filed a dispute with my bank. You have LOST a customer who has been with you for the past 20 years. IM DONE.

  • Steve says:

    The box that I called about this morning is still out of service so you lost not only my rental, but also those of other people trying to use that kiosk. All that the rep I spoke with this morning did was create more work for customer “service”. But I guess not many are willing to wait 13 minutes to speak with someone. Sorry to hear again how “bad weather” is affecting your wait time. I suspect the only bad conditions are in your customer service area. Call the number yourselves if you doubt my comments or those of others.

    • Tashiyanna L Harris says:

      On the phone right now with these ignorant people who keep stealing money off my card for rentals that have already been returned!

  • Steve says:

    Customer “service” hung up on me when all I wanted to know was if a box that was out of service yesterday was back in service.

  • Mike Greenstein says:

    I witnessed a Black Mercedes drive into your Red Box at CVS
    211 East Sanford Blvd
    Mount Vernon NY 10550
    Plate number BBF 4330 NYC

  • Yolanda Berlin says:

    I had a thought that Red Box may be interested in.

    I miss movies from the past, like Father of the Bride, Vacation Lampoons, all those all-time family favorites that brought so much enjoyment. It is great that you provide the Red Box outside of some retail stores with most current movies, but it came to thought as I watch some movies on Netflix, how great this concept is for watching those old time favorites from home. Don’t get me wrong, I thoroughly enjoy going to the cinemas to watch movies on the big screen, but offering an option to enjoy from the comfort of your home, is great too.

    How wonderful would it be for Red Box to create a similar idea which would be something different and unique in providing only those favorite movies from the past, just like Blockbuster did. Netflix does not offer much in the way of those older favorites, just only a few very seldom.

    Just a thought and thank you for this opportunity to share my idea with Red Box. Thank you.

    Yolanda Berlin

  • Mike williams says:

    I think this idea would increase rentals while lowering you cd inventory cost.
    What if you had a red box club where to become a member the cost would be the price of a cd movie disk. The club member could then pay a exchange rate equal to a rental rate. This would Allow the renter to keep the CD as long as he wants. Then he would bring it to the box and exchange it for another cd at the current rental rate. This would illuminate late charges for the customer and he could watch it Any day of the week and not worry about running back and returning it the next day. Advantage to Redbox would be the fact that they would not have to buy any inventory as the customer is purchasing the CDs for them. The red box company would not have to worry about The customer never bringing back a cd as he paid for it in the member start up at a premium price. If the customer would like to have two or Three CDs sitting on their shelf that They can use at any time. They would have to become a 3 cd level member by purchasing Three CDs when joining the club. Just my thoughts Mike Williams.

  • Denise says:

    Does Redbox realize when one pays for movie to stream, which presents problems in every attempt to watch the ‘403 ERROR’ message on computer, along with inability to watch online possibly constitutes warranty of merchantability in product sold? Several weeks attempts made various times, different days, reps released the call or continuous wait, wait, wait…refund my money! It is no wonder your service was not used in a year.

  • Thomas McElvy says:

    Do you employ ANYONE in phone customer service who speaks proper English. I cannot understand them the world employees in your call centers overdseas. I speak ENGLISH not SPANGLISH. Your call center staff are incompentent, and are not able to help me because they do not undertand English, and I do not understand Spanish

  • Carol says:


  • Cindy Kimble says:

    Galen C. Smith,
    PLEASE consider donating to our school!! We would greatly appreciate any type of donation that your company could offer as a prize for our Chinese Auction this fall.

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