Where is Red Robin Corporate office Headquarters
Red Robin Headquarters Address and Contact
Red Robin Headquarters Location & Directions
Red Robin Headquarters Executive Team
Michael E. Woods
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About Red Robin, History and Headquarters Information
Red Robin was founded in the year 1969. The company has been operational for 49 years now. The company’s name was coined after the ‘The Red Robin’ song, which was the favourite song for the company’s owner. Then the name of the company was changed to Sam’s Red Robin. The company was then bought over by Gerry Kingen, and the name of the company was again changed to just Red Robin.
In the year 1979, the first franchisee of the company was The Snyder Group Company, and the rights to open a new store at Washington, as provided. By the year 1985, the company already had almost 175 restaurants under its name and franchises. The company was passing through a poor financial phase after the year 1985, and then in 1995, both Gerry Kingen and Michael Snyder brought back the company into the profit-making ratio. The company had become a limited public entity in the year 2002. By the year 2015, the company already had about 538 restaurants under its name. The headquarters of the company is based in 6312 South Fiddler's Green Circle, Suite 200N. The name of the place is North Greenwood Village, while the name of the state is Colorado, USA. The area pin code is 80111.
Red Robin is an American company that focuses on the production of various restaurant quality dishes and fast food recipes for its customers. The current CEO and president of the company are Denny Marie Post. As of the year 2018, the number of locations that the company’s restaurants have its presence is more than 573, around in the USA and Canada. The company’s overall revenue, as of the year 2014, was more than $1 billion.
The primary services provided by the company include allowing customers to have a retail presence to experience casual dining at the company's restaurants, selling various kinds of dishes and fast food recipes. The company's restaurants sell entrees, appetisers, burgers, soups, salads, beverages, sweets, and even has a special menu for children.
The ad for an open position in San Antonio reads
Reb Robin not Red Robin
I had to look twice to see if it was a new company
and then I notice the spelling error
sorry for the bab news. JK! bad news
Having been in leisure/entertainment marketing for over 30 years, I suggest the Red Robin CEO and key executives start dining at their own restaurants to assess some very serious problems. They will quickly see why Red Robin will likely be bankrupt in the near future. In earlier years, we always enjoyed Red Robin. But, in the past three years, it has been a terrible experience. Poor service, dirty, long waits, etc. Last night at 5:45pm, we decided to give it another try since we hadn’t been there for a while. Upon entering, the hostess told us we’d have a 10 minute wait for a table. Half the restaurant tables were empty. We asked why the wait? She said several of the servers decided not to show up and we needed to wait until people left tables with servers. When she did seat us, she took us to a dirty table with food thrown on the floor all around the table. On our own, we selected a cleaner table nearby. There seemed to be only one server in the entire area. She was bringing French fries to everyone and apologizing for how long the food was taking. After about 15 minutes, she finally made it to our table with water. She was very apologetic, but given the circumstances all around us, we decided to leave Red Robin. We could see it was going to take a long time to get a simple burger. We decided we would never dine at Red Robin again. I can see by the online reviews many others have made the same decision. Red Robin will soon run out of people to disappoint!
We just had takeout from the Red Robin on Bothell/Everett highway and we ordered a fried chicken sandwich and it was raw in the middle. This isn’t the first time either. The kitchen staff needs training on the importance of keeping the fryer oil at the right temperature. Raw chicken is sooo bad!!!
I ate at the Red Robin’s on stringtown road, grove city, Ohio, yesterday afternoon, around 3:30. I placed my order. My food was delivered to my table. I picked up the ketchup bottle and noticed it was dirty. I opened the lid and was surprised to find dried up cheese and a price of macaroni. The waitress brought me a new bottle. I then noticed that there were little bugs flying around, I had to Agee them away while I ate. The second round of fries were cold and my burger bun was stale. I don’t think I will eat at this location or any location again.
My name is Rachel and I am from Edmonton, AB, Canada. As a long time patron, we , along with ALOT of Edmontonians wish that you would PLEASE bring back Red Robins to Edmonton. I am not sure how to get ahold of your head office, but if you could please pass this on, it would be appreciated! There is not one person that I have talked to, that does not miss Red Robins! It was popular here, but they closed the restaurant.
Please reconsider opening another restaurant in Edmonton!
The worst. We went to the Red Robin in Scottsdale AZ as we were visiting from Colorado. It was a terrible visit. We were seated, our waiter was unattentive, took our drink order and vanished. Came back took our dinner order and vanished. Once the food got there 30 minutes later, we had to flag someone down for ranch dressing. That arrived after our meal was halfway done. We mentioned to the person who brought us the ranch we didn’t get our basket of fries. Those arrived after we did the table checkout pad and were leaving $59.60 for nothing. This visit was not during a peak hour and our area was bareley filled with customers. We tipped the hostess a few bucks, for seating us with a smile.
We went to your Restaurant in Clifton Park on Route 9 last night. The hostess acknowledged us and seated us before 6 p.m. Your company offers at this location 50% off 3 of their appetizers’ listed. We literally were seated and basically forgotten about other then being given napkins and forks. When the waiter did come to our table we told him we would like to get the appetizers at the half off as we were seat prior to 6 and it was now 6:15 p.m. He said he would go check with the manager before taking our order. He went into the kitchen and talked to someone and came back and said his manager could do it for 50% the appetizers’ we wanted pretzel bites and fried pickles. He then took our order for apps, drinks and Meals. He got our drink order but someone else brought my husband his unsweetened ice tea, he requested some extra sugars packets. The guy gave him one. While waiting for my drink our waiter came back over and told us his manager said she couldn’t give us the 50% off rate now. Which he said they could and now within 10 minutes they can’t. I had ordered your rum punch drink which was listed on the menu. after about 10 minutes the bar tender came over and told me they were all out of Bacardi rum, now this the 3rd time I have experienced them being out of rum recently. She did offer to make it with Mauli a boo Rum which I don’t like. I told her I would get coke but also wanted to speak to the manager Note as we had at this time been there 35 minutes still had no food and only my husbands ice tea. The manager came out from the kitchen she was a white female, had her hair dyed with 2 colors, tall and came over flipping her hair around and kept touching it while I was talking to her. She tried to tell us that corporate turns off the 50% and there was nothing she could do. No apology. I questioned her on the rum and told her that having a product on stock should be the managers responsibility but she didn’t respond. I told her this isn’t the first time it has happened at their location. It doesn’t seem unreasonable if customer has a complaint that the manager should be apologizing or seeing what they can do to make things better. This lady didn’t. I got pisted off and told her you know what keep your food we don’t want it now. We left went right around the corner to the Mexican restaurant which welcomed us in and sat us immediately and we had our appetizers’ and dinner all within a very short time. Your restaurant was not full and had plenty of staff. But I must say we did witness another server spill a whole glass of soda on his tray and a female customer where it got on her clothing and she was wet. He came up with some paper towels but wasn’t offering them to the guest but wiping the floor area. There was a baby in a high chair and her mom was checking to be sure he didn’t splash her as well. I usually got report bad service feeling like ever place can have a bad day. But this is now our 3rd bad experience and it has left a bitter taste in my mouth.. But this time I feel I have to the last time we came they had ran out of fish now it was close to the end of the evening. My fish wasn’t breaded like it normal is and tasted off. I ended up not being able to eat it and only had bottomless fries. The inside cleanliness has also went down hill. The carpets are flilthy and sheading. I should contact the State and ask them to come in and evaluate your store. I am not looking for anything in return other then you to get a better look at what is happening at this location. You have lost a customer for sure. But I hope you can speak to your manager and properly train her on how to assist a customer who has an issue in her faclity. This one clearly does not know how.
2465 southlake Mall, Hobart, Indiana. Location is horrible.The Manager was rude an loud talking me over a burger that was Burnt. By her Employee! A she refused to give an a fresh made one. I never felt so embarrassed an hurt in my life.
Tonight my family and I had dinner at your restaurant. have a nine-year-old and a five-year-old the waitress.Davina was not attentive at all. She even walked away, shaking her head is if she was bothered with the fact we asked for things.. she only came back to check on us twice, I literally had to get up and go to the bar area where she was socializing and standing around with a manager Jennifer’!! when I
asked for a floor manager Davina became irritated and said yeah, I’ll get her she’s on break (manager on break Cassy made me wait 20 minutes with two small kids ) she left came back and said oh when you’re ready let me know cash or card and walked off.
Thad to wait 15 more minutes before
Cassy decided to come over and talk to me and when she did she’s like and what do you want me to do? I asked for the number to corporate both your managers, Cassandra, and Jennifer, both went to the back another 15 minutes went by and I had to go stand by the kitchen door until they decided to come out they gave me a number for corporate !! that is no longer in service. When I try to address the situation with Jennifer, she told me what look it up yourself online now get out and don’t ever come back. I said excuse you ! she repeated herself a little louder, and threw her hands in the air. get out don’t bother coming back if this is how you will allow your management to treat your customers there’s a serious problem, I don’t know if she was discriminating against me because of our nationality. Or what the problem was, but those three women were completely horrific to me in front of my your management to treat your customers there’s a serious problem, I don’t know if she was discriminating against me because of our nationality. Or what the problem was, but those three women were completely horrific to me in front of my small children. To even were one of the other waitresses who is pregnant, came over to apologize on her own because of their behavior.
Thank God I am not adding to the resturant bad reviews. Makes me think I will also never go back. My comment is abouth the 14oz. bag of Crispy Onion Rings I purchased aat Meijer’s in Rockford, il on McFarland Rd. I am sending ALL the numbers I could find on the bag: 690612733117:57 March 30,2023 expiration date, UPC 43301, 611193, 38001G/38061D. I was going to make these as part of our dinner lst night. When I opened to bag I had to hand pick through the bag to find the whole breaded onon rings. There were 5! Then I went back thru the bag to find good peices of ring with coating still attached. There was more “bare” onion rings and the crispy coating then edible rings. Thought you should know.
P.S. Just so you know, we also were turned away from your location in Rockford, Il for lack of employees. With all the comments from others you will not be in business much longer. To bad
On 10-16-22, I had an unspeakable experience at the Trevose location. While having an early dinner with my daughter, the waitress, Alexandrea brought over army freckles lemonade. I expressed to Alexandrea that the glass containing the lemonade had lipstick on it. Alexandrea with an attitude stated, “that came from the bar like that. I didn’t give you a dirty glass.” After that conversation Alexandrea did not come back to my table. I watched her attend to five other tables. Alexandrea had the audacity to have an other waitress bring me my check 15 minutes after someone else brought over our dinner. I ask to speak to the manager, and Matthew walked over and stated that he was the manager. Without me saying anything, Matthew stated that he already spoke to Alexandrea and that he was not there for the interaction so he was unable to speak on the matter. I told Matthew that is was poor customer service. There was not need for the waitress to treat me and my daughter that way, ignoring us because of an issue about a dirty glass. Matthew did nothing about either issue, the dirty glass or the waitresses attitude toward us.
I would like to believe that I am a valued customer. I dine at Red Robin very often with my daughter, that can be verified with my rewards (267-918-2560). I have never had such an awful experience at any restaurant.
I have attached two photos, one of the glass with the lipstick, and the second one of my pants that have ketchup in them. The table we sat at, had ketchup on it. It appeared that the shirts were not cleaned, nor at least wiped down. Please feel free to contact me.
424 Woodhaven Place
Philadelphia Pa 19116
The waitress told us we can use a free birthday burger and a 15% coupon on separate orders so we separated our orders and was told at the end of the meal not able to do that …poor training of staff and the manager blew us off at the Easton PA location …this is the 2nd time we had a problem at this location ….
I want to red Robin for a late lunch with my grandchildren we went to the bathroom halfway through our meal and when I came back everything was cleared off the table I told the waitress we were not done yet she knew we were getting Sundays for the children and all she did was offer us free fries I am so disappointed
Interested your corporate policy on restaurant seating. I just visited a Red Robin with twelve empty tables but was informed the wait would be an hour. That’s not the problem I was fine waiting an hour but I’ll be damned if I’m going to sit in a very small lobby on a four foot bench, there were four of us, when we could have been seated at a table for our wait. When I asked the Hostess if we could just sit at a table and wait she said we would have to sit in the lobby to wait. Needles to say we opted to not eat at your Red Robin. I really don’t understand not seating people with the understanding that there would be a substantial for service. I’m sure more people opted not to eat due to having to stand or sit in that area referred to as a lobby but probably would have sat at a table or booth for there wait.
Hello. I am a Hostess and customer at the Red Robin restaurant in Ypsilanti, MI. Since discontinuing the menu’s to a QR code, I have witnessed and heard complaints from the Older folks or folks that just ‘want a menu I can hold in my hand’. I pass on this information in the spirit of Quality of Service and toward the goal of customers to feel relaxed and have a wonderful, tasty experience at Red Robin.
We had dinner at your Fort Wayne location last night. Service was ridiculous. When we asked for our check it took them 30 minutes to bring it and it wasn’t even the right one. I had to find the manager and asked him to get with the server to get it straightened out. After another ten minutes I handed the manager a $25 gift card and said I’ve waited long enough, I hope this covers it. He replied ” I can let you leave with an open ticket”. Not only did I leave but I can guarantee I won’t be coming back. I give this restaurant 60 days before it’s closed.
When your restaurant opened in Rockaway NJ it was one of our favorites…fast forward… we were in the area last week and thought we would stop in for lunch – half the restaurant was dark and we were escorted to a spot that was lit – my first problem was a ripped seat with the stuffing hanging out …past that we ordered our meal – it was a bit of a wait however the food was good. The restaurant did not seem clean which bothered me then upon leaving I stopped in the ladies room – WELL – let me say that had I visited there first I would have walked right back out of the restaurant – I have seen “out in the woods” bathrooms and “gas station “ bathrooms much much cleaner !!! It looked like it had not been cleaned for a long time, it was absolutely disgusting and should be shut down by the board of health….although I have a couple of gift cards for RR I certainly don’t plan on using them. Time to clean up and fix or close up this location !!
My husband and I went to the Red Robin 6/5/2022 at The Forum at Olympia Parkway at 8227 Agora Pkwy, Selma, TX 78154. To start off, the windows were dirty and that tells me they don’t care about the restaurant appearance. The hostess was smacking her gum when she greeted us. The restaurant is dirty, booths are dirty with food, the tables don’t get cleaned, the menu’s were greasy and it was not a good experience. I doubt we will go back.
What is a matter with Red Robin locations in Grove City and Hilliard Ohio? We have attempted to there to each of them several times they have never been able to seat people due to not enough workers. Even with only Two cars in parking lot you go in and they say 45 minute wait because they do not have staffing. What is matter with your establishment that you cannot even open enough to serve at least half capacity. It is sad because your food is good but, it is clear you are on your way out of business.
This is concerning your Dover Delaware location. The last time my wife and I visited this location we were not happy with the food or service. My wife and I decided to give them another chance and visited them today, May 19th, 2022. We arrived at 3:55 and at 4:20 we were still not waited on. The waitress staff were all walking around not paying attention to guest. There were two other guest in there at the time. At 4:20 we got up and walked out. The waitress staff were all talking at the front where you checked in. The manager was at the bar talking to another employee. He noticed us leave and did nothing. My wife and I will not go to this site again.
First I would like to say this was my first and last time dining at your establishment in Dover delaware.upon being seated the waitress approached took our drink and appetizer order upon delivery she brought dirty silverware and no plates
we had to get plates from the bar silverware that were wet. The waitress brought other forks and no knives once again we had to get knives from the bar. When our food came out it was like warm no exaggeration. The manager Mr Bowers came over we explained the situation he got two new meals and took 50 percent off the meals. That made me happy until the waitress spilled a coke on me while cleaning up. Unbelievable service but we still left a tip for her a normal one. When the waitress took the money we told her the rest was for her. Not even a thank you did she mutter. We shouldn’t have even had to pay anything after this experience after 43 dollars of embarrassment as the other guest watched on. We were totally frustrated as this type ody service is uncalled for. Someone needs make a visit to this store to offer important. As we walked out one of the guest said that meal should be on the house. I agreed with her.
Received a Red Robin gift card worth $100 for my birthday on May 5, 2022. Ordered curbside pickup dinner for myself and two friends on May 6, spent $75 of my gift card, including $9 tip. One of my friends is vegetarian so he ordered a cheese pizza. Drove straight home with the food, which is less than 5 minutes away, and the pizza was terrible, it tasted like cardboard. I tried calling the restaurant to have it replaced, but no answer. I tried calling 20 times and still no answer. The time was 7:15pm and the restaurant is open until 8:00pm. I was frustrated because me friend end had nothing to eat, so I drove back to the restaurant to have that pizza replaced and the front doors were locked and it wasn’t even 8:00pm yet. I knocked on the door until the hostess finally came to the door and I told her about the pizza. The hostess response was “I guess you can come inside and talk to the manager”. So I went inside and saw there were still customers inside, it was 10 minutes until closing why were the doors locked? The manager came out and said “do you want the pizza remade or do you want a refund” not even an apology from anybody yet. I said “what I want is to know why nobody answered the phone when I tried calling to have pizza remade and why the front doors are locked” managers response was “we are very busy” I said “ how busy could you be with the doors locked, your too busy to take care of your customers?” Manager only responded with “do you want the pizza remade or a refund”. Now I’m upset because my food came s back at the house getting cold and o still never heard any apology from the manager. I said I want a refund, so she walked away and about another five minutes later the hostess came back out and said “they are going to refund your money but it will be about 10 minutes”. I was so upset because now I have been there about 20 minutes, so I asked the hostess “what is your managers name” her response was “I don’t know, I’m kind f new here” I said “was that your main manager” she said “yes” I said “and you don’t know her name” she said “no” I said “ are you going to tell me your managers name” she said “no”. I couldn’t believe she was refusing to give me the managers name, I thought I was having a heart attack, my heart was pounding so fast. I walked out of the restaurant and on the way out I told customers how rude they are in there. So my gift card was completely wasted $75 used and couldn’t eat anything because my food was ruined while I was trying to get my friends pizza replaced. Worsts thing was they got a $9 tip off my card.
We busted Red Robin in Clackamas, Oregon. After we
Ordered our drinks, our server told us the bartender left early because it was slow, and the manager would make our drinks. Our drinks came out and were not at all appealing. They were served in whiskey glasses, and tasted like shit. We were told by the manager that they can’t afford Martini glasses and to just “down” the drinks to make it taste better. When our bottomless fries came out prior to our dinner, the ranch dressing tasted watered down. We explained our dissatisfaction with the server and she smiled and said have a good day. NEVER AGAIN
Why did you take away the zucchini fries? Those are the best ever!! My whole family loves coming here just for the zucchini fries. Our waitress even said she wanted to work here because of the zucchini fries. You’ve made a huge mistake taking them away. If I can find another place that has them myself and my family will go there! Matter of fact the zucchini spears were amazing too. People don’t always want potatoes.
The Red Robin on Arapahoe Rd and Yosemite has great food and service. It is always very good. I suggest however, that the entrance needs to be cleaned. It is the first impression patrons are going to make about the restaurant. The outside concrete entrance is disturbingly dirty as is the trash recepticle at the entrance. I think first impressions are important, do you?
Went to red robin tonight for dinner. Ordered a chix salad, started eatting it, ate about half, bit into a piece of chicken that had an odd texture, spit it out to realize it was raw. Upon looking at my meal under better lighting i realized alll the chicken was RAW. When i got the waitresses attention 10 minutes later i was asked if i would like it taken back and cooked more.. Which was a resounding NO. I had lost my appetite .. This was insane to me as chicken is not something you can eat pink, let alone raw… I was very disappointed in my meal and how the situation was handled
Every time we go to eat at RR it’s cold inside the restaurant. We ask and they say, “It’s controlled in Texas.”
Really. We’re in Colorado.
Went to Red Robin for my birthday burger in West Melbourne, Fl. We were seated in the bar area only to be told they had no servers or bartenders. The GM took our order order, also brought out our food and since a bartender had shown up the GM never came back. We were never offered unlimited refills as promised. Had to wave some one down to place a to go order. Then when we tried to pay using my rewards, message pops up… error something went wrong try again and then it wouldn’t let me get my free birthday burger. The whole experience was horrible, no apologies nothing.
Before I begin I would like you to know I am expecting a response to my complaint.
So last year, I received a RR Rewards Birthday meal, then COVID-19 hit & there was a lock down of restaurants. My birthday is 3/09/1954. I called at that time & spoke to a manager of the Palmdale, Ca site who said that he did not know for sure when they would be open. I called a second time & told maybe I would be able to use it in April 2020. Well, it never was used. So this year March 2021 I received another RR Rewards Birthday meal, things still on lock down. I was very cautious with this COVID as I am a high-risk 67 year old woman. So now that things are opening up again for sit in eating I thought I would try to use my RR Rewards birthday reward. On Friday April 9th 2021 I went to Red Robin in Palmdale attempting to use my reward. I was aware that it had expired on 3/31/2021, however, since I wasn’t sure about going into a restaurant before that date yet, I waited. I gave my RR rewards copy to Jaclyn (hostess) who called her managers. I believe their names were Steve and Amy. When she got off the phone with them she informed me that the reward expired 3/31/2021 so they would not honor it. Then she proceeded to tell me that they had pick-up in March & I could have used that. Getting pick up was not an option for me as I am only going out when necessary & anyways, the fries would be cold by the time I got home. I believe that with all that has gone on the last year due to COVID 19, there might be an exception to the 3/31/2021 date. However, I guess there was no thought to that or that management even cares. I have always patronized RR for years & years, however I am so very surprised at the customer service by Palmdale management. I would like a response from the corporate headquarters regarding my issue. I can be reached via email @ firstname.lastname@example.org. Debbie A. 4/11/2021 @ 7:48pm
I live in Woodburn OR. Today ordered ( on -line) 3 fish and chip meals at 4.08 pm My daughter went to pick them up and waited until 5pm before getting the order. I live 5 minutes only from the restaurant.The food was cold – chips and fish batter was ‘leathery’ as if the food had been sitting out for an hour! The waitress apologized for the delay and gave daughter 3 free lemonades. She said that they were ‘backed up’ on their orders. I will think twice about going to this Red Robin again as I prefer hot well cooked food rather than free drinks! I an English and don’t expect Yanks to cook proppa fish and chips – but at least expect it to be hot and fresh! Terrible.
Tuesday, December 17, 2019, Evansville, Indiana. Was seated in the bar area, it was extremely cold, with cold air blowing down on us. Asked the waitress if they could adjust the temperature and was told that Corporate actually controlled the temperature settings. If this is true, it is the most ridiculous thing I have ever heard. She also stated that the restaurant had tried several times to call Corporate about the temperature, but got no response. Why, with any common sense, would ANY company put a remote location in control of the temperature of any restaurant? Needless to say, we left since we were so uncomfortable. This needs to be addressed and changed. If you must have a measure of control, put a locking cover over the thermostat and give a key to the manager only.
We had a horrible experience this evening. We put our name in and they said it would be a 25-30 minute wait. After 30 minutes I went to check where our name was on the list and the hostess said that they called our name and since we did respond they took our name off the list and we’d have to wait another 25-30 minutes. WE NEVER HEARD OUR NAME CALLED AND THERE WERE 4 ADULTS. I said that wasn’t acceptable and lo and behold a table was available for us. The server was so slow in getting our drink order and all we wanted was 6 waters and one chocolate milk. Then when she did take our order it was another 30-45 minute wait. We waited 35 minutes for the chocolate milk after we asked again! She said that the bartender had to make it!? Really, since when does a bartender make chocolate milk?
Our silverware came to the table like the drinks did. One at a time.
I’ve been to a Red Robin restaurant only twice and I will never go to another one again!
They never took my sons email so they could text him when the table was ready. If this is the service you provide then it’s awful. We had 3 children that had to wait 90 minutes for their food. That is unacceptable service.
HI HI..October 26.2019 .Went to your location in CORNER STAR Market..A very very disappointing and sad sad experience.Number ONE.An employees son was sitting in our seating area NOT A BIG DEAL..It appeared as if he was just waiting for his parents shift to end.It also appeared that he was finishing his food..bored..loud..try to get attention…number two..the interactions of the employees so so LOUD..(over the top for ME) quiet voices and a little professionalism works for me..number 3 It felt like we waited a long time for our food..My Burger was COLD..not cooked medium..fries were also cold..DID NOT send it back did not want to wait any LONGER.Number 4.watching a bus person wipe a table…did not wipe the seats.did not move the condiments from the back of the table to wipe behind them.and that stupid video thing on your tables OH MY THE DIRT on those just to my naked eye..wowow..and walking by another table just wiped the very very corner of the table top????When you wait a long time for your food YOU SEE A LOT of UGLY STUFF..WILL NOT be returning to that LOCATION any time real soon..The one IN GREENWOOD VILLAGE is the RED ROBIN to visit…CLEARLY THAT CORNER STAR location needs some attention.Our visit today was around 345-until 500 pm.THANKS for YOU time and attention to my comments.
I went to Red Robin in Milford, Ohio. My Waitress never asked me if I wanted more fries. It took over 15 minutes to get a refill. I found out why when I left. All the waitresses were sitting in a booth near the front entrance. I would have fill out the survey that was sent but it would not open up the site.
I had a coupon in the mail that said 20% off of entire bill, did not exclude anything but tip and taxes. Read it over and over to make sure. Only had 2.50 taken off bill, said alcohol was not covered. Read coupon over and over, no exclusions other than tax and tip? Chandler , Arizona. The other coupon for 50% off included no alcohol, etc. What is the information?
My family had the misfortune of visiting Red Robin in Evansville Indiana. Service was slow, a simple order of Tea with no lemon was brought to the table with lemon 4 times (refills). Unlimited fries to the table, not requested and abruptly set there with no explanation. It was almost an hour before the food arrived from the time we sat down. Most of the meal was “ok” once it arrived. The straw that broke the camels back was the last glass of tea for my daughter and of course it had lemon. This particular glass had extras. It appeared to have something white and dry (hard) stuck to the inside of the glass. The thought made her sick and she had to leave the table. I told the waiter about my daughter and the tea and asked to see the manager. This was after paying at the table and asking the waiter for a receipt and telling him about the glass contents. A man walked to the table saying “Did you ask for a receipt?”. He started the conversation, not knowing who he was, I asked are you the manager. He said yes, laid the receipt down and didn’t seemed too be very concerned to listen to my complaint and acted as though he knew nothing of the problem. I also told him about my daughter getting sick, and going to the restroom. Again he seemed unconcerned. Frustrated , I showed him the glass, scraped some of the hard content on the inside with a straw and stated my guess is it looks like hardened mayonnaise. He said it sure does, scraped some more and said I’ll have to check the jets in the dishwasher. I said is that it, he said again, I’ll check the jets????. We left before my temper got the best of me along with my blood pressure starting to boil. At nearly 70 years old I’ve visited 100’s of restaurants around the world and in my opinion this particular one had very poor customer relations on the managers part, very unprofessional and slow service on the waiters part. Believe it or not I left a 20% tip my mistake. Hopefully the young lady training with the waiter got some of it, she actually deserved most of it. Total bill over $75.00, not well spent and no intention of returning to Red Robin in Evansville, Indiana or others if that’s a sample of how they operate. I also posted a less detailed but to the point comment last night with a 1 star rating but, couldn’t find it. Go figure, hopefully this doesn’t fall on deaf ears.
same story second verse…sad sad for the consumer
When to Westland Mi. red robin. As I tried to use a ketchup dispenser it shot all over me. My shirt and pants were a mess.
The manager walked by and when I told him what happened he said “sorry” and walked away. He didn’t say ” can I help” are you ok, do you need anything or anything else. Wonderful people you hire!!!!!
My husband and I just had a nice dinner at our local Red Robin. Food was good and service very good. However when we came home and checked the receipt, there was a $1.99 entertainment charge! What was the entertainment? The music was terrible and we did not play any games on the table top computer.
The burger I had at the monroeville mall pa location was the worst burger I have ever had in my life from anywhere, the bun was so stale and dried out that I could not even pick the burger up because it fell apart, and the sweet potatoe fries were cold and hard. Your restaurant also has a lot of nerve charging the prices they do for the garbage food they serve
Red Robin in the district we ate there last night we had fish and chips a salad water and a died coke. The fish was greasy and so over fried that you could hold it up and the grease would pour out of it, the batter was burnt. The bar tender was so loud he had to be drunk, it was freezing, every body in the restaurant had their coats on and you had to yell if you wanted to talk to each other, they can not keep anyone employed, we asked the server to turn down the ac and asked to talk to an manager, it took for ever to have a manager come, we asked her to comp our dinner, we left without paying for our dinner the music was loud outside as will as inside, we would not recommend this location to anyone!!! We will never go back!!!!!!!