Where is RCI Corporate office Headquarters

Good afternoon I’m just trying to figure out what’s happened with RCI in the last few years. I’ve been a member since 1993 I keep getting calls from RCI to deposit my weeks and extend my membership. But I’m just wondering why I can’t seem to get my requested exchange. The agents keep telling me that having 42 trading power will most likely get my exchange. We are extremely frustrated at this point dealing with RCI I don’t know who I should be writing this to? Will someone please help. Mary Fletcher. #5026-00413. 204-667-9011 maryhfletcher@gmail.com

Hi Guys,

Extremely disappointing that no one in RCI can offer an explanation on how Karma Apsara in Ko Samui can all of a sudden leave RCI with an abundance of bookings in advance ceasing to be. I have tried extensively to get someone to answer this question over 4 months but to no avail so am now writing to head office.
Can someone who can provide an explanation please contact me

Here is the last email correspondence customer experience with no answer again and no details as to who I can contact.
———————————————————————————————————————————————————————-
Hi Donald

RCI ID: 4-4907

I understand your frustration and disappointment regarding the situation with Karma Apsara and the lack of a satisfactory explanation from RCI. I understand the inconvenience this has caused you. Allow me to explain the division of responsibilities within RCI to clarify why certain information cannot be shared by the Member Services and Customer Care team.

RCI’s Member Services and Customer Care team primarily handles customer inquiries, bookings, and general assistance. Our role is to provide support and information to members regarding their vacation plans and RCI membership benefits. However, the team does not have jurisdiction over contract negotiations, legal matters, or the specific agreements between RCI and affiliated resorts.

Contractual agreements, including those between RCI and affiliated resorts, are typically handled by RCI’s legal team and relevant departments within the organization. These agreements involve intricate legal considerations and are subject to confidentiality provisions. As such, the Member Services and Customer Care team does not have access to detailed information about contractual arrangements with individual resorts, including the circumstances surrounding the disaffiliation of Karma Apsara in Ko Samui.

I hope this clarifies the division of responsibilities within RCI and guides you in seeking the information you require. If you have any further questions or need additional assistance, please feel free to let me know.

For any further assistance or inquiries please do not hesitate to contact us at our number 1300 368 800 AU / 0800 368 800 NZ. Our travel guide will be available to assist you with any questions or concerns you may have.

Alternatively, you can also manage your account by logging in at our website, rci.com. We are always committed to providing you with the best possible service, and we look forward to hearing from you soon.

Thank you for your continued patronage, and we appreciate your business.

Regards,

Reggie
Specialist, Customer Experience – RCI Asia Pacific

Travel + Leisure Co.
Philexcel Business Center 17, M.A Manuel A. Roxas Hwy,
Clark Freeport, Zone, 2023 Pampanga
O: AU Toll Free 1300 368 800
O: NZ Toll Free 0800 368 800
E: Pacific.member@rci.com

————— Original Message —————
From: Don
Sent: 8/06/2023 2:40 PM
To: pacific.member@rci.com
Subject: RE: Karma Apsara – Disaffiliation [ ref:_00D1aYP4f._5001P1apvnq:ref ]

Hi Ryan

I got for phone message as well as this email.

You may recall me on the phone a number of times ( once with you and prior to that another of your colleagues) being most unhappy about how it was even possible that KARMA APSARA could even do this, given that by taking bookings for a long time in advance, that I would expect that there should have been a rock-solid contract with all your resorts or affiliated resorts who take RCI bookings, to enable bookings to take place in a set period.

I also understand that you guys were given the job of notifying all those affected without being able to offer any reasonable explanation as to how this could arise by your operations team which I understand cannot be contacted by phone.

I am still searching for an answer. Was this something that was a breach of a contract or did RCI not have such a contract with Karma Apsara in Ko Samui. As RCI has not been able to provide alternative accommodation in Ko Samui in this week it makes the situation so disappointing.

It is unacceptable that RCI cannot provide any acceptable reasoning behind this decision by Karma Apsara especially given that they operate as RCI affiliated resorts in other countries.

What I need from you please is for you to find out who I can contact from RCI high up in Australia or Head Office that I can write to get an explanation as to what happened. If it is RCI’s oversight that they did not have a binding contract in place for whatever reason, then that can be the reason which we have to live with

We deserve to have a proper explanation and to be told the circumstances.

Please provide an email address at the highest level that I can write to or forward this email to them and copy me please.

When that is done and finalised, I will be happy to advise on a refund or another alternative solution on this most disappointing and untimely disaffiliation and the inability of RCI to provide an acceptable true explanation.

Thanks & Regards

Don

I need Gordon Gurnik to call me at 512-466-9856, ASAP!!
Thanks , Jeannie

my vacation was cancelled by RCI. They refuse to refund my exchange fee. Customer Service states it is policy to only provide a credit but cannot show me where that is in writing. And the credit is only valid for two months. Additionally, the four people I spoke to; including two supervisors, were arrogant and unbelievably rude and lacked basic customer service finesse.

I have been an RCI Member since 2013 and an owner at Silver Lake Resort, prior to that my ex husband and his wife owned the Timeshare. In the past year, they have started charging me to stay at my home resort and we have Flex Plan with multiple weeks. RCI asked me to supply the deed(s) . Now they say they are charging us because they didn’t place us in our EXACT UNIT!!!

I pay for transfer resorts but that is NOT Specified in my contract with SilverLake just that the resort is our home resort.

I am going to post these ridiculous charges on every social media site I can find if this issue isn’t corrected.

I am a platinum member. Why???

I would like to know why I was told about a hotel/resort in Lake Tahoe and how many points and total cost was 375.00 for 2 nights. Checking the price of the hotel/resort website was half that price. So why is RCI doubling price and I thought my points took care of the cost. I want to know how I can sell ponts back to RCI. Not donate sell .

RCI has the integrity of a Louisiana cockroach. Supervisors’ answers changed like the weather. The customer service is horrible and the services are questionable. I have NEVER received such ambiguous responses. I will be filing a complaint with the Indiana State Attorney General. I am confident RCI is and has taken advantage of members. However, I am not the member to treat as though I am less than intelligent. More to come..

Called to discuss fraudulent call I received saying they were RCI and that if I came to a hotel meeting I could eliminate my maintenance fees due to Covid. Peter who answered said my membership was expiring and that was what the call was about. I told him I was sure that was not what the call was about a d asked to speak with a manager as this company was saying they were with RCI and has our info and Peter hung up on me. Awesome job Peter, I would think a company would want to know if someone is calling their clients saying they are said company and saying come to a hotel for a meeting.

On hold for 1 hr than get a rude supervisor transfers me back to a recording!

Horrible customer service especially a supervisor named scott

If anyone is reading this RCI hasn’t tryed to to call me back nor fix this mess ! The employees are from other countries some don’t speak English nor understand ! RCI should help us ! I’ve been trying to get hold of Corporate still nothing ! Pass the word out on face Book and any other way then maybe Corporate will respond. Make some noise.

I been having problems with your employees. Brought package and overpaid ! Please call me ASAP! I don’t want and employee but a main management to resolved this problem. My # is 804-304-4402 if I don’t answer the phone please leave me a message. Thank you. Cindy Mullenix

I brought a package from Rci paid over $3000 and never got anything back ! Please call me 804-304-4402

I was so upset with the way this company handle my refund, I asked anyone that has a membership with them ….to CANCEL your membership .>>ASAP……..They can not STILL MY MONEY any more from me !!!!!!!!!!!!!!!!!!!!!!!

RCI .it is one of the worths companies to handle our customer care, I called in 2 days and spoke to 8 people to get my refund of $180.00 leftover from my last fiasco with RCI?AA airlines > to my surprise all of them except one gave me some hope…the rest of all were a bunch of idiots , incompetence, unprofessional ..who did not know about it, some hang up on me after 10 minutes of waiting, still not to get my refund, This CEO of RCI should be fire and closed this Co. They are a bunch of thieves…..

I spoke today (9/07/21) her Name: Ana ….was excellent and very helpful to help me with my problem, she finally after so many calls to RCI and waiting on the phone for 1hour and 40 minutes to get an answer from another customer services employee -who did not know anything about my situation and how to solved it….Ana was the real Person to resolve my long waiting time..she deserved to be promoted and a bonus ..for her excellent work to help a helpless customer with a problem…if I could help others you can call 602-749-2100 and ask for Richard he was excellent also …..finally I get resolved my tickets situation!!!!

Called and spoke RCI Supervisor, Zak today (9/7/21) was treated with total disrespect; worst customer service I have ever received.

I Been trying to get hold of some managers due to I was told that one of my amount $490 was refunded in July 23, 2020 to a card visa 8362 to ice inc. which is your Company. That’s mine money ! Then I get 599 ops. X 2 plus 149.75 x2 plus 147.25×2 plus 100 x2
$996.00 each. Totally
That’s for port chargers for 2
Taxes for 2 , Government fees for 2 , EXT. Then the insurance for 2 . All this does not include the Certificate’s that I purchase in the $2949 on the 1st. booking that I Purchase from you ! Booking CHDW9C Princess Ruby deck 15 Room L 224 sleeps up to 4 people, 1seating 6 pm. Leave on the 16-23
Know we had an upgrade for us I had to pay $466.37 for the 10 days Cruise Booking number XHVVDW for June 10-20 2021 Same Cruise Ruby . I was told that I still have the Certificates plus the 7 days for the Resort of my Choice for 2 and if I want to take my Husband I pay the difference. I been yank around by your Employees and this has become a big Headache ! I’m sorry but I’m asking for all my Money Back for All of the Above ! All the $996 each. From the first cruise trip. The for the upgrade for the 2nd. Cruise the refund of $466.37 x 2 . Plus my Certificate’s for 2 for the Cruise’s either 1for 2 on a 7-10 days or 2 – 3-4 days cruise for 2 . Plus a two people timeshare anywhere
Please I prefer a Manager to call me ASAP. Thank you.
804-304-4402

Due to pandemic and travel restrictions within Canada and the closure of the Canada and USA borders, we were unable to use our points and RCI is refusing to extend points without paying a fee.
I should not be penalized for the coronavirus and orders to stay home. RCI should be offering a reduced fee for membership and no fees to extend points.
RCI shouldn’t be so insensitive to it’s customers during this
pandemic.
Calling in to talk to a supervisor truly gets you no where. They basically are repeating script that they have been given and are not open to discuss.

I should not be penalized for the coronavirus and orders to stay home. I should not be charged fees to reinstate. I should be credited for the quarantine year+.

Arrianna (Abr), the supervisor in your Indiana call center was extremely rude and disrespectful. She refused to connect me to her supervisor. I was on the phone for more than an hour. I am extremely unhappy.

Crappy F* service ever. My wife booked a trip to San Francisco for $383.00 to go spend the weekend on the 4th of July this year. She got to the hotel a couple of days later and they didn’t have the reservation. She had to pay an additional $391.00 to check in. After she checked out a day early because of the bad experience on 7/6/2020 we’re still getting the run around on getting the full refund of the original reservation they “made” and the money she had to use out of her own pocket. What’s funny is that they are so quick in taking the money but taking their sweet time in giving it back. We’ve had not follow up emails or phone calls on this matter. I’ve been calling everyday for a status but for some reason they won’t transfer me to a manager to escalate the matter.O

I’m very tempted to go to Las Vegas where I got this time share and get the proper permits from the city and stand outside their resort and protest with a sign that shows the examples of their bad customer service and to tell everyone on how much I really paid for a time share….needless to say I didn’t pay full price because I was patient.

I have been attempting to contact RCI for several weeks to talk about my upcoming plans for a vacation in Myrtle Beach South Carolina. Connecticut – where I live – has now just instituted a 14 day quarantine for those coming from certain states – South Carolina being one of them. I called immediately when the governor signed this order and cannot get anyone to help me, I have emailed as well twice. I should not be penalized for not being able to go to a state that has such dramatic growth in this virus considering we are traveling with a 8 week old and we have a person in the medical field that would not be able to quarantine after our vacation. Everyone I talked to states they are working from home and cannot help me. Will someone please understand this issue and help!!

Mr Smith did you get a contract? This should outline what you purchased

I signed up last year while staying at a resort in Kissimmee Fl. I was told that with my purchase i would get points and be able to book 7 day stays in a 1,2,or 3 bedroom hotel or condo for $250. For the last year I have called, emailed, and called the corporate number just for them to tell me that they can’t understand what has happened and that it is very “strange”. I still have yet to get an answer to why what we purchased we do not have. Here it is coming up to the time we are getting ready to vacation again and I have purchased the right to say I am a member with no benefits. This is rediculous

I, too, have had my May, 2020, reservation cancelled due to this virus. I received an e-mail stating the reservation was cancelled and promptly called. I was told by the RCI rep (female gender) that the points would be extended past my expiration date of 5/30/20, and I would receive another e-maul. I did receive another e-mail from RCI stating the resort we were going was closed. Today (5/20/20) I received a phone call from an RCI rep (male gender) letting me know I had points about to expire 5/30/20 (in 11 days). I asked to speak to someone to complain referring to the phone conversation I had with the previous RCI rep. The supervisor (Natasha) told me RCI was a business, and RCI was lowering the cost of the fee for extending them for another year because of the situation. NOT A USER-FRIENDLY COMPANY! I will be telling whoever will listen not to deposit their vacation timeshare with RCI!

RCI is a horrible company. During the Covid-19 pandemic, they are promoting and suggesting booking time during weeks when the state of New Hampshire in is complete lock down mode [state of emergency], travel is forbidden, and she told us a week can be booked at a particular location. While on the phone with the agent, Arianna from Indiana], we called the resort. The resort told us, given the state of emergency, no reservations are being accepted, any current reservations, RCI was to contact the customer and cancel. They have not.

When we told the agent [Arianna] from RCI, she denied this and told us to call back at some other time. She refused to accept her information was not correct [and frankly borderline illegal]. No compassion for those of us suffering through the worst deadliest virus in decades.

We will work with our home resort to move away from RCI. We have also contacted our state Governor reporting this incident and have a call into our US Senator.

Worst company ever.

This is the worst company we delt with ! If anyone get a call from RCI don’t buy any package from them. They gotten over $3,000 FROM us and still nothing ! I am asking for a raincheck due to the Virus I still waiting to hear back. No one answering the phones ! This is Not a honest company if so they be contacting us back. It shows how bad they are. Please Mr.Gordon Gurnik President of RCI Corp. I like to have you call me back. Or Fluna Dowing USA. Or names are Cindy and Erica Mullenix fighting out from Mechanicsville Va.

Does anyone know how to contact the corporate office? Can’t find a number.

Just cancelled a resort stay for April 12, 2020 and RCI refused to extend my points without paying a fee during this pandemic experience. They are the worst, planning on selling my timeshare just get rid of RCI!

RCI insensitivity to its customers during the virus epidemic

Ms Fiona Downing, I recently had to cancel a reservation (I am a Hilton Grand Vacation member) with RCI due to COVID-19. I am told that I get my points back but the booking fee I can only get in the form of a voucher which has to be used by June. Really? In a time of global crisis, that is how RCI is treating it’s customers? Contrast RCI with Hilton Grand Vacation which is giving full refunds to its customers. And Oh when I called to ask to speak to a supervisor, your call center agent kept on telling me that the supervisor will not change the policy. Lo and behold she came back to tell me that the supervisor (Kent Mayfeld) said that the policy cannot be changed. He would not even take my call. I promise I will disparage RCI on social media until I get my refund. I do not care how long it takes. It is not “just” the money but the core values and principle. You have to do the right thing for your customer. These are times and situations that define who you are as a company.

Mr Gurnik, I recently had to cancel a reservation (I am a Hilton Grand Vacation member) with RCI due to COVID-19. I am told that I get my points back but the booking fee I an only get in the form of a voucher which has to be used by June. Really in a time of global crisis, that is how RCI is treating it’s customers? Contrast RCI with HGV which is give full refunds. I promise I will disparage RCI on social media until I get my refund. I do not care how long it takes. It is not “just” the money but the core values and principle.

I need someone to contact me, and give me a fund for my trip. I was told they are only issuing credits for future vacations. I think it is very heartless for an organization to keep people’s money for trips that are cancelled due to a National Emergency. People need to save their money during these times, and worry about future vacation after this National Emergency is resolved. I am asking for a full refund of my trip.

I need to talk to a Nicole,Ceo or someone for Cruise. Not anyone with booking but Corp. The News said No cruise line are going any where ! Customers are supposed to get full refund ! I paid out $2949.00
For package I was not told about a 10 cancel. I was told it good up to 1 month before my trip.My trip is May 16-23,2020 plus trip insurance, port,custsea fee. $514 +259=773.95
Which =$3,673.95
My package was
7 days for 2
3-4 day plus 3-4 days =2
7 days Resort
Me and my daughter are handicaps and we used or disabled check to go. I was told due to my health this might be my last journey. I talk to Danny in Manager he said he call me 3-16-20 within 1 hr. Heard nothing back. Please I like to have my full refund back and when this Virus clear then take our trip again if I get clear from my Doctor. The New’s telling the people on the news that travel agents are refunding their money or if customers agree for a certificate for the same offer next yr.up to customer. Please call me. 804-304-4402
We are members of RCI#571132902
BookingCHDW9C
THANK YOU. CINDY

It was shocking to be notified yesterday by RCI that a long planned and reserved family vacation at the Wyndham Palm Aire resort had been canceled. Not only was this barely two weeks before the travel date, but was due entirely to a construction related event that should have been foreseeable by Wyndham and it’s RCI subsidiary. Since the family has committed to several thousand dollars of non-refundable air fares, there is the potential for a large amount of financial damages. This financial detriment is something far outside the bounds of reasonable risk and demands RCI and Wyndham find the means to avoid this financial harm.

We have considered RCI to be a reliable partner when we have made travel plans, however, this situation leaves us to believe there is a lack of ethics and integrity in your organization. When you create damages that could be reasonably anticipated and are solely due to your irresponsible behavior, and organization as large Wyndham and it’s RCI subsidiary should bear the burden of full accountability.

It is additionally egregious that RCI has made no attempt to rectify their wrong. No additional, accommodations or solutions have been offered. Several members of the family spent hours on the phone yesterday, after the abrupt notification, trying to find someone to help. Apparently, there is only one person (Beth) who is in charge of the situation. I have left several messages. I have not received a return call yet. And when asked what other supervisor I could speak to, I was on every occasion sent to Beth’s voicemail.

Is this the manner in which RCI conducts it’s business? I have never experienced such callous and unprofessional behavior from a company. I eagerly await a call from RCI to rectify this wrong. Thank you in advance for your attention to this manner.

STOP CALLING ME!!! I have told you for years that I do NOT have a time share and would NEVER be STUPID enough to join one!!! When I ask for a manager, you HANG UP ON ME! You laugh when I tell you to stop calling me! Your manager just told me until I change my phone number I will continue to get the phone calls – I CALLED THE POLICE! LETS TALK TO A JUDGE!