Where is Raymour Flanigan Corporate office Headquarters

Do to the convenience I layed away a bed because I was able to go downtown to make payments but now it is inconvenient for me to have to take a train climb stairs do to the disability of Arthritis in my both knees I am very unpleased that I was going to make a payment to only find out they were closed and I received no letter or nothing to let me know what happened that was very inconsiderate on the store behalf not nice to me the customer what can be done about it.

I bought a sectional about three years ago and purchased the platinum protection plan along with it. R&F did stand behind that, and came to clean the sofa a few times. They also replaced the chase lounge part of the sofa when it was badly stained. Once they replace a part of the sectional, that piece is no longer valid under the platinum plan, which I understand. However, the piece that was replaced is now covered under the manufacturer warranty for a year. The springs on the new chase are badly damaged and the whole cushion is sinking in. I called to explain and the rep on the phone said it sounded like it would be covered and that they would send someone to take pictures. They reported back, and I was told it wouldn’t be covered because there was a stain on the couch. I told them the stain has nothing to do with the broken springs and it was unacceptable, that it was obviously a defect and needed to be replaced under the warranty. This went back and forth a few times (I was told twice I would receive a phone call and never did), and they finally agreed to send someone out a second time to take pictures. Again they said it wasn’t a manufacturer’s defect and there was nothing they could do; the stain wasn’t even mentioned! I told them this was not acceptable and that springs just don’t cave in and break on a piece that’s a year old. They couldn’t give me a reason as to why it’s not covered under the warranty. This is a $4500 couch. This should not happen after 5 years, much less a year. This is unacceptable and I will be contacting the better business bureau. This is no way to do business.

Hi, I’m a loyal customer with Raymour Flanigan for the past 4 years, I made a claim in 2021, for the ninestand, the chest and the dresser of my bedroom, because the drawer handle was changing color, like yellow, so I went to the store In Nanuet NY, to made the claim, so I did it, and a few days later, they call me to let me know, they will let me know when the technician will arrive, but no technician never came, so in 2023, I made several claims that is including the ninestand the chest and the dresser again, because the situation was become more worse, plus I added the 6 Amchair for the living, because 6 amchair had liquid fell on it, plus I added the ornament, because the liquid was fell and the ornament also, plus I added my Queen mattress, because the mattress was sagging, plus I added the rest of the set of the bedroom on the claim because they were damage also, so I found out the manager Yismel Villar denied my claims I talked to her earlier, she told me based on the pictures that I sent, this furniture was damaged before 7 days, I told her what may you believe that the furniture was damaged before that, I told her it is not true, my furniture was damage within the 7 days, she didn’t believe me, I explained her for example the liquid was fell on the entire couch and the ornaments, she didn’t believe again, she told me I can continue put other claim, but she also said that anyway my claim will be denied again, she is a very awful manager, what is the point for me to get insurance on my furniture, if I will never get services, when I need it, I feel devastated, I feel no one is here to help me, I will appreciate it, we consider my case for me, and give me the credit for the furniture, so I can get them again.

Called to check on my order which I was picking up and was told that they were waiting for me to call them back. I did call back over a week ago and there was no record. I’m just really noticing that the customer care here is really going downhill.

Racism

Good day
My mom bought a chest of drawer last November and the foot is just now gone can you send a repair person to fix it

Hi; I am a valued customer with Raymour and Flanigan. I could not make it in for the torrential storm Ophelia over the weekend and was sent an email to pick up my gifts. I went to the store this week and asked for it and the saleslady stopped me at the door and asked me what I wanted. I told her that I was sent an email to pick up my gifts. I had just bought a mattress three weeks ago. She did that corporate takes back the gifts that day that I was told to go in. I do not remember this practice in the past. Please clarify. My phone number is 2672406438. You can contact me anytime. Thank you.

Good afternoon I have been a loyal customer for years
I recently purchased a sofa
It is paid in full. Over 3 weeks ago I was told it would be delivered on the 29th of September! I called today to confirm and now am told it may come to the warehouse at that date and I would have to wait longer to find out when it can be delivered. I have been waiting over a month now and have taken that day off already !! The miss communication is terrible I have given my couch away already can you guys at corporate help me out please.
Thanks for your time

Worst customer service for small refund

We purchased a sofa recliner and called within 1 week complaining about the line up of the cushions and back of the recliners. We were told there is nothing they can do when a tech came to house. The 2 stores we visited looked nothing like the sofa we received. No one will listen to our complaints and just brush us off. They certainly don’t stand behind their product once it is delivered.
Maria

I have been a Raymour & Flanigan furniture owner since 2005. I purchased new furniture on December 23, 2022 from Raymour & Flanigan in Deptford, NJ. I received my bedroom, mattress, and other furniture on Thursday, December 29, 2022. When I sat on the Sealy Posturepedic Plus Hybrid High Point Firm King Mattress that night, I thought it felt really hard and non-confirming to my body. I laid on the mattress and was extremely uncomfortable; I used the Raymour & Flanigan pillows to try to make myself more comfortable. When I woke up Friday, December 30th morning, I had pain in my neck all the way down my back. I immediately called Raymour & Flanigan at 8:00am; the store was not open yet. Since I previously purchased a mattress from Raymour & Flanigan, I’d anticipated the mattress would feel more like the mattress in the store, although I realized there is some time for the mattress to adjust to my body. BUT, this was causing me pain and due to my health issues, it is imperative I have to have a good night’s sleep and there was no way I would have a good night’s sleep on this mattress given the fact that I had pain in my neck down through my back.

On Friday, December 30th at 11:20am, I spoke with a customer service rep and shared my unpleasant experience with the bed. I asked that they return the mattress since it caused me so much pain. I was told, I “had to sleep on the Sealy Posturepedic Plus Hybrid High Point Firm King Mattress for 30 days. I reiterated my health issues and the fact that this mattress caused me to have pain in my neck through my back and I would not sleep on a mattress that caused me so much pain and threaten my health.

On that same day, I received a call from the Raymour & Flanigan Manager at 4:03pm stating, “they would have to decide what they would do regarding the mattress.” Again I asked for a return on the mattress and reimbursement and/or for the bed that I would not sleep on and cause me pain. I was told there is a “no return policy in my contract.” I looked and could not find a “no return policy” in the contract I signed.

On Saturday, December 31st 9:12am, I sent an email to Raymour & Flanigan stating I didn’t see a “no return policy in my contract” and my profession is Finance and Contracts. I shared with the R&F Manager that I want the mattress removed, reimbursement for the mattress. I purchased over $8k cash for my furniture and do not understand why I’ve had this unprofessional and unpleasant experience without a resolution that meets my need.

Only delivered one chair from the living room set I purchased after being told the entire set was to be delivered the fallowing Wednesday ( leaving my family with nothing to sit on) And after the delivery drivers left I noticed that the chair they did deliver was defective! ( one arm rest sits a lot higher then the other and a lot fuller with stuffing ) I immediately contacted the show room on Woodhaven Road that I purchased the set from to not only find the whereabouts of the remainder of my living room set, but also inform them of the defective chair. I was told the remainder of my living room set was unavailable to be delivered for another three days (leaving my family with nothing to sit on ) I sent them photos of the defective chair and told them it needs to be replaced with another when they finally deliver my sofa . After a few hours I was told that there was nothing wrong with the chair they delivered!! I’ve got plenty of photos with obvious difference in the arms of the chair!! I spent almost $3,000 and this is why I get? I would like someone to get back to me in this situation of the defective chair, they delivered to my home.
Thank you

We have been waiting two weeks for a dresser to be delivered. They were suppose to deliver it on Friday but when we called them they said we are not coming. We went today to store to talk to a manager he was rude. So he said on Thursday they will be delivering the dresser I will be home all day. I will be calling the store every half hour looking for my delivery. There is no excuse for this poor service or laziness. I can’t believe you allow this rudeness and laziness.

This company sucks. Horrible customer service, just a name with no quality help or am customer service after they get your money. Spent over $10,000 on a Tompkins sofa, love seat , sliding rocker chair and dining room chairs. 1st delivery 1 chairs arm was busted completely off, the sliding rocker chair had hole repairs done on seating area very obvious and was picked in my order at the warehouse. 2nd love seat was damaged, sofa was damaged. Another set was delivered took the day off and again the second set was damaged. The driver said to request that the 3rd time we had to order to request the set delivered in the box and not wrapped as RF does at the warehouse to make more room… Lol, it’s about the room and not the quality or customers getting “Brand New Merchandise “ verse damage smashed product. F&$king joke really. Where’s the quality control? Big breakdown in your process, need to get it together or you will loose your clients over night! SMH

And my first and last purchase sales person said, sectionals are divided in three I specifically told her I have a dead wall that a sofa cannot fit in the doorway. She yes me to death sofa didn’t fit it took to serviceman to disassemble and take down walls conclusion so for this alignment two days with no window they said they’ll exchange, but the sofa is out of stock now I have to wait almost a month my first and last purchase they used to be so good signs of the time.

The service sucks. The company out sourced outside contractors and those workers don’t care about customer satisfaction. I purchased a kitchen table and it was not assembled properly resulting in me having to request service. The service guy came 1hr 1/2 late but he was an internal worker. He adjusted all the screws and corrected the mistakes of the outside contractors; overall good guy…. However, I don’t look forward to doing any further business with this company.

Purchase a mattress in 2020. In 2 yrs the mattress has sunked straight across. Someone did come out to measure but because the mattress only sunk 3/4 of an inch instead of 1 to 1.5 inches there is nothing they can do.This is a mattress sparingly used. Well there is something I can recommend not to purchase from Raymour & Flanigan. Mind you the previous year a 2nd mattress was ordered and the same thing happened. Do better RAYMOUR & FLANIGAN. or is Beauty Rest and Casper mattresses sending poor quality mattress to the company????

This is a horrible company. All they want is your money. They have no customer service after the sale. Go to Olums in Vestal, N. Y. they know how to treat customers. Sorry I bought anything from them. I would think they have trouble getting repeat customers, but I guess they just do not care.

Delivery people Luis and Manny from CT made a massive hole in my wall, broke a light fixture off my wall, banged up two door frames and several walls. The delivery drivers told us they needed a quick signature that we were refusing the furniture after they destroyed my home, all that was shown to us was a signature pad with the explanation of it being necessary for them to return the furniture to wherever they got it from. We immediately called to put in the claim for the damage and the drivers made up an elaborate lie about us damaging our own home and signing a waiver that they’re not responsible for any of it- despite none of this being remotely true. Anne Collins from delivery blindly “believes” her drivers despite several offers to share video footage disproving several of their other lies. The company refuses to cover the damage and has taken no disciplinary action against Luis or Manny. The company has also continued to *REFUSE* to escalate the issue beyond Anne Collins as she believes she has the final say in how this is handled. Absolutely unacceptable service on ALL levels.

All set thank you raymour &Flanagan

I had purchased a mattress from the store in Waterford Connecticut. My wife and i tried it out for awhile finding it was bothering our hip/back. They did tell us to come down and pick another one out. Which we did and it was another $900 dollars which wasn’t a problem. But when they brought the new one it had a stain and there were no tags on it but we noticed now tags that night we wanted to make sure it was the right one. I called the next day to let them know the problem. They said they had to talk to the delivery department. I call back 3 times that day and was told they haven’t heard back from then they must be busy. I am sorry but that is unacceptable. My wife and I had such a bad night sleeping because we were grossed that we received a used mattress. I just would have hoped they would have been more concerned. Receiving a new mattress without tags is not legal. Please look into this for us thank you.

You have to hear and see how they treat there delivery team they talk to them like trash I felt so bad how they talked to the delivery team that delivered to me my leg was chipped on my couch leg and just wanted a replacement leg there supervisor told the team they would have to bring the leg back to me the same day remind you I live in Bedford ny and the delivery team came all the way from Stratford and it was 630 pm so I asked them are you’ll going to get paid to come back they said no why get paid by commission so the driver tells them hey can it be done tomorrow we tired we been at work since 5am if you don’t like it find another job I was shocked and appalled so I asked can I talk to them to see if I can just pick it up my parents live in Stratford ct I spoke with Sandro his attitude was to much for me came off very I’m The boss they do what I tell them to so I ask to speak with someone over him and I spoke with nani and her attitude was even worse so I asked for her real name so I can make a formal complaint to corporate she laugh and she we don’t have a corporate office and laugh and said good luck at that and by the way my name is Vanessa Cabral so I googled her to find out her house was raided for drug being sold out the house and counterfeit money that’s but that’s not the worse part it had to men pictures posted that was arrested her husband and his friend and three weeks later another team brings my cocktail tables and my replacement leg and low and behold it’s one of the men from the article so I asked him how long you been at raymour he says 2 weeks and the article was only a month old so I say I use to work for Raymour in the outlet which was a lie so I say do you know nani he goes he’s very well she got me the job there wow

Don’t believe the delivery time or reviews. Purchased a set in early May for outdoor furniture. Now 14 weeks later – no set. The delivery time stated 2-4 weeks when the order was placed online. Then the reviews show a person purchased a month after me, received in two weeks. No one can explain this. Either the reviews are wrong, or there is something else wrong. Customer Service has been terrible, including the salesperson in the store

Do not buy furniture from this store. As noted below this is not a good quality of furniture. After 60 days it sagged. The repair person came out to my home and put a piece of foam in the couch that did nothing. I called the service center asking to trade for a better quality of furniture and they refused to do so. I will not purchase from Raymour again and nor will I recommend it to anyone.

The customer service in the garden city store is absolutely awful!!!

June 7, 2022
Just bought a firm King Koil Mattress online for $568.00 When you lay on it you sink to the floor. I went to the Freehold Township store this morning and spoke to a sales person she stated oh well do not make purchases online. I will NEVER purchase another item from them ever again. I will donate it. Be aware !

Can I buy anything from these people I’ve been trying to get my table fixed at the damage since December I’m looking for a full refund at this time about the Platinum plan to fix it still can’t get anyone to fix it it’s ridiculous my name is Debbie and I’m looking for a full refund and I hope the contact me cuz I would like to talk to the CEO awful do not buy anything from them

this company sells you absolute garbage. It is less than a year since we bought furniture from them worth close to 15k. I even purchased the platinum warranty. They refuse to take the garbage back. The desk is not solid wood like they claimed on the site. The top part came off and now small airborne particles are coming out of it. It is a health hazard to small children in the house and they do not give a damn. disgusting

I wish that I had read all these comments before I purchased furniture from this place. I purchased furniture in November of 2021. So excited because they actually had the furniture in stock and would be delivered in 2 days. Everything went as planned and we were very happy. In February 2022 our power recliner quit working in the up position. My husband is the only one that uses that chair. I called for service and was told we would have to wait 10 days before someone could come out to service it. I explained that the recliner was in our living room in the up position but that didn’t matter. A very nice service guy came in 10 days. He brought a part with him which ended up not being the problem. The problem was that the motor on the chair was no good. He did disconnect something so we could put the recliner down. The bigger problem was he didn’t have a motor and would have to go back to the shop and order it. Someone would call as soon as the part was in. It is now April 22. I have sent emails to customer service which they have never replied to, I called Raymour & Flanigan in Henrietta one day to talk to the manager (not available) the girl took my number and had the service dept call me. I was treated very rudely and got nowhere. She had no sympathy, in fact, she could of cared less. When the parts come in they will call and set up a repair date. I have never been this frustrated. When the weather gets better I think I will throw this chair in the back of the truck and park in front of their store and let everyone entering know my story. Maybe then I will get my chair fixed.

Worst service ever! I have spent tens of thousands of dollars with this company and they really screwed me over this last time. Don’t every buy through there online store. They don’t recognize you and the store shuns you. I was given a delivery date of the 27th and they just today the 24th sent me an e mail stating that it would be the 3rd of the next month. Tried to speak with someone at three different numbers. finally called the store and they really didn’t want to help but tried to no avail. They now are saying there was a glitch in the credit process, someone should have called me to verify my purchase but didn’t so in the mean time they filled their truck with other appointments even though my order was first. They are refusing to help me and I will have nothing to sit on since my old stuff is being taken out on the 26th. HORRIBLE CUSTOMER SERVICE!!!!!!

DO NOT BUY FURNITURE FROM ANY RAYMOUR AND FLANIGAN STORE!!!!! I spent over $12,000 to furnish my house and the customer service department is a joke. Our dining room table leg split after 6 months and our coffee table top wore out in that time as well. Our bedroom dresser tracks starting falling apart before the furniture was 2 years old. Oh, and I had to pay for my own parts to fix it (because my 1 year warranty was up), and of course the parts never came in. Since when does furniture fall apart in less than 2 years? I have spent months trying to get my money back, still to no avail. I have never gotten the run around from any store like I have from this one.

They should be completely ashamed.

Again, DO NOT PURCHASE ANYTHING FROM THIS STORE!!!

We have been waiting for going on 5 months for our furniture to be delivered. We have had multiple attempts of them trying to deliver damaged pieces to our home and having to refuse the pieces that were damaged. As of today we only have one piece of the 3 that we ordered. We will NEVER recommend or buy from this company again.

Worse experience ever! I WILL NEVER SHOP AT RAYMOUR & FLANIGAN AGAIN!
I bought a new bedroom set and had it delivered 11/27. It was musty smelling, but I thought it would air out. When it became clear that that was not the case, I called for a replacement. I was told odor wasn’t covered, but after several phone calls, they said they would switch out the entire set, but the bed rails wouldn’t be in until February. I asked that they do the headboard/footboard now and hopefully we didn’t need the rails. When they came to replace the full bedroom set, only the headboard/footboards were done. And it was pointed out that the initial install team didn’t have use all the center supports. They fixed that issue, however, since only the bed was replaced, the foul odor still persists.
I have spoken with Marie, the Regional Service Manager, and she refuses to replace anything further. Odors are not covered as they are different to every individual. But they will send a service technician to check for mold/mildew and ask them if the furniture smells foul. I can’t continue to heat the outside and freeze all winter long praying that the foul odor goes away. I was told to use an essential oil to get rid of the smell – It didn’t work – then today, Marie told me to use place dryer sheets in the drawers and around the room. WTF?! What can’t they stand by their product and fix this problem. I WILL NEVER SHOP AT RAYMOUR & FLANIGAN AGAIN!
I tried to find the corporate # online, but it was for the Syracuse store. They have sent an email to the leadership team in Rochester, so hopefully I can speak to someone above Marie. If I can’t get a resolution, I have no problem going to small claims court.

The worst furniture I have ever purchased….constantly chipping…so cheap. Can’t imagine what this dining room table and chairs will look like after the holidays….just six adults sitting around the table….can envision the chips…will most likely look like I had the furniture for years not several months. Extremely disappointed in the quality…will never purchase a piece of furniture from Raymour Flanagan ever again.

This has to be the worst organization I have ever dealt with – hands down. I ordered furniture having been completely transparent about a deadline to get the furniture to my house. I have been strung on for months while the delivery date kept getting pushed (from initially August – to end of OCtober). Now, when finally – two days before my declared deadline, they are ready to make delivery -the delivery team walked away with the merchandise because my furniture (old) is still in the room (THANK HEAVENS OR WHAT WOULD I HAVE USED ALL THESE MONTHS WHILE THEY DELAYED AND DELAYED). There is no customer service – no sense of obligation, no helpfullness at all. Nobody cares. They have essentially spoiled a family event because they simply couldn’t put themselves in the customer’s shoes. What’s more is that their “rationale” for not letting the team carry old furniture out is about transferring the liability for some imagined “injury” to the customer because now they are carrying “customer” furniture and not R&F. Funny – I don’t have that problem when I call Ethan Allen. Nor any other store. When you try to get the corporate offices – you can’t – because the Goldberg family does not have a real office they disclose (ostensibly because they don’t want to hear from their customers). Nobody has a direct number for anyone! I will continue to tell everyone I know to find another place with more of a focus on customers and less of a focus on the quick sale. Now that they have successfully ruined a family event that I’ve been planning for 2 years – I will make sure that I warn everyone who could be sitting in my shoes.

the worst customer service , still waiting to see when i can get my matress replacement ,buying they are always nice but when younhave an issue no one cares, sad…

Recently shopped at your Smithhaven outlet in N.Y. on 10/02/2021 and found set we were looking for just needed to go home and check mesurments of your Buxton sofa and loveseat. Paulette S gave us her card with days and hours working. We went back to the same store on 10/04/2021 @ 7:30 p.m. this time Jerry helped us. Unfortunately two days after first shopping the set had a different price. When I asked why, price increase and would not help us with the original price. You not only list a customer, but I will do my very best to make sure to tell everybody we know not to shop at such a deceptive store. You list a 1500 dollar sale over 52 dollars and apparently your store manager could care less.

Bought a mattress had to return it. Got another was even worse. They did let me get another paid 400 more. I believe the mattress they gave me is a reject. My body sinks in the middle. And can’t turn. Because it’s like a hill. Nothing like the mattress at the store. Over 1000 for a mattress that I want to throw out. I really believe it’s a reject. And they figured because I took back the other ones and they wouldn’t let me get a warranty

Sad. Been waiting 3 weeks for repair. Platinum coverage. 1,400 spent on life chair and still waiting. No one can give me a time for parts. Still waiting. Sad

Please remove my name from your mailing list, moved to retirement home, don’t need anything anymore.
Ivan Thomas
600 Willow Valley Sq.
Lancaster, Pa. 17602

This is the WORST furniture company I have ever worked with. I ordered over $10,000 of furniture with them when moving into my new house. Each delivery was awful! They delivered damaged furniture and did not assemble it correctly. In order to “fix” my damaged furniture they had me wait almost two months for someone to come out which took approximately 1 minute. I was told they would send a new piece, but 10 minutes later I get a call saying they will not fix my furniture as it was my fault its damaged. The piece was damaged the day it was delivered and they said they did not care and hung up on me. Next delivery their company ruined my brand new carpets by dragging in muddy shoes all over my house. They scratched my walls upstairs and downstairs. I was given a credit for that they now say there is no record of. They will not accept any returns of furniture. When I asked for customer service to report my issues they said they don’t have it. This is the absolute WORST company to ever work with or purchase from. They don’t even sell their own furniture. All off my furniture had Ashley Furniture tags. NEVER NEVER NEVER purchase from them unless you want the worst experience of your life! Awful and rude workers!

DONT BUY FROM THIS COMPANY NO BACKING BY SALE OR MNAGEMENT JUST HORRIBLE FURNITURE UNCE ITS BROKE YOU MAY AS WALL JUNK THE FURNITURE

I have been trying to contact the president of this company to tell you that your customer service is not what I expect when you state white glove service. I ordered 4 chairs and later ordered the table and hutch that went with the chairs. I received 2 sets of 4 arm chairs and they are all damaged in some way. I asked if I could just take 2 arm chairs and replace the other 2 arm chairs with 4 armless chairs. I cannot get anyone to get back to me. At this point I am so upset I don’t want the set !! I will NEVER purchase anything from this company again even if it is the only place on earth to buy furniture!!

I put a review in google. Raymour and Flanigan customer support reached out to me and asked to contact a given email id which I did. As someone in the reviews rightly mentioned, there is no call, no email response, no apology, no status update even after trying to contact multiple times. This is one of the worst experiences in Customer experiences I have ever had. I ordered 2 sofas, one of them is duchess which will take some time to prepare as per the order. But the other order is supposed to arrive within 3 days of my order. Today is the 10th day and there is absolutely no status of my order. If people are reading this, think twice before ordering from this store.

horrible customer service. My Dad ordered furnature in October 10, 2020 – paid cash told he would receive it by Nov 10. No call no apology when it did not show up. He went in person to ask what happened…they told him now Dec 4 it will arrive. Again no call no apology. So he calls this time and they tell him they have no idea when it will arrive. So ruined thanksgiving. do not buy from this company.

How long will take to process price match refund?
Thank you.

We ordered a bedroom set for my daughter on June 7,2020. She was so excited to make the transition from her princess room to her becoming of age dream room. The furniture we ordered was beautiful! Not sure of the date, however, the furniture was delivered several weeks later (after being told it was in stock and would be delivered within a week). Nonetheless, when the furniture was delivered, we noticed the headboard was damaged. The gentlemen who delivered the furniture noticed the damage and put in the order to have it replaced. After they left, we noticed cracks and just simply poor workmanship on the dresser. We called and was told the dresser was on backorder until mid-August. The headboard was scheduled to be replaced in a week. After not hearing from anyone, I called and was told it would be delivered soon and we would get a call. When they delivered the replacement, that headboard was also damaged. Again the delivery men were kind and called the office for yet another replacement. Just yesterday we were told our replacement headboard would be delivered, only to get another call stating it was damaged on the truck and the replacement would not be delivered until today. Guess what, we got another call stating the headboard was damaged again before it was delivered. We are now holding our breath and hoping and praying when it is delivered tomorrow it will not be damaged. We were told the replacement dresser that was delivered in June will be delivered in a couple of weeks. It is very disturbing that it has taken three months to replace furniture which we were told is in stock. Not to mention the ordeal we have been having with the headboard. Seems a little unfair to me. My first experience with Raymour and Flanigan is just not a good one.

I am trying to get through to corporate- the Nanuet store has been horrible after purchasing $13k worth of furniture. I am getting the runaround for months and it’s despicable how their customer service support is useless. Phones are being answered, managers do not respond – if the Upper level mgmt knew if this I don’t think they’d be happy.

I have been on hold with the Middletown, NY store now for over 35 minutes and still counting!!! Really?! So, in the meantime, I called the corporate office from my landline to file a complaint. They were fabulous in getting our money – a quite large purchase, too – but now, customer service – HORRIBLE!!!!

I really don’t know what to do next, no one at your company answers the phone, returns emails, or responds to posts on your FB page. In fact, I encourage you to read your FB page someday when you have a free hour. It’s interesting reading. My situation: I purchased a Holden power lift recliner last April and it broke this March. When I called it in, they told me because of COVID-19 they didn’t know when they could respond. This I completely understood. In May, I reached out to get an update and was told someone would come to my apartment in early June, which they did. They said I needed a part and would order it. By July, I tried to call back for an update and after several weeks finally got through to the repair place. I asked why they don’t respond to voicemails and she told me “they get hundreds per day and couldn’t possibly respond.” (I recommend you not take voicemails). She told me that the part is still back ordered and may be in around December. If you don’t see the problem, well good luck to you on that one. I asked if the fact I paid extra for Platinum Protection helps, she laughed and said “That makes no difference, ever.” Anyway, your FB BOT keeps asking me to email my information to customer service so they can get back to me, but they never do. Enjoy your day, as an elderly, disabled woman, I will not enjoy my day with my broken recliner.

Awaiting my two chairs, received a call yesterday with a time frame of 8:45-12:45. I then received two texts messages of a time from of 8:45-11:45, working from home so I called to confirm this. WoW, the woman I spoke to was rude and dismissive! Fix the computer glitch and treat your customers with respect or you will not have any in the future! I will never order again from your company! Please keep in mind that servicing your customers in a way that makes them happy keeps them coming back!

DEAR MR. GOLDBERG , I HAVE PURCHASED MANY IEMS FROM THIS FIRM THE ONE PROBLEM I HAVE IS THE POOR TREATMENT I GOT WHEN I NEEDED A RETURN FOR KITCHEN CHAIRS THAT DID NOT HOLOD UP.THEY GAVE ME AN APPOINTMENT FOR CREDIT AND DID NOT EVEN CREDIT ME THE RIGHT CHAIRS.PLEASE HAVE SOMEONE GET IN TOUCH WITH ME AS I CAN NOT REACH ANYONE AT THE NUMBER THAT WAS GIVEN TO ME.THANK YOU DEENA DELISIO

Dear Mr. Goldberg

I have purchased a couch about 2-3 months ago that is now broken.

I called to exchange and was told I needed service.

I made a service call for the 14th of aug.

I received a call from another employee today trying to schedule an appointment for me.

I expressed that I had an appointment on 8/14 and she said NO.

I took of work to be available that day since the technician doesn’t provide a time frame.

The person I spoke with today refused to do anything for me when I clearly verbatim told her my conversation with the other girl scheduling my appointment.

I am shocked number one at the couch I have that broke without 3-4 months- the first time I used the sleeper.

I am shocked at the customer service. Everyone is comfy at home working so they don’t care about customers anymore.

I am shocked that they will not issue me an exchange where I am offering to pay for a more expensive couch due to the bad quality of the one I purchased

Please I’d like to be contacted by someone who is capable of making an action happen.

Worst company I have ever worked for. This company upper staff (directors and certain VPs) are bullies and do not care about their employees at all. Voice your concerns and you will be targeted. Raymour and Flanigan is truly a disgusting company with the people they chose to employee.

Will never order from here again. Horrible service.

I had ordered a Tiffany Queen bedroom set, a queen size box spring, mattress and couch at the beginning of June and scheduled delivery for the beginning of July, all items were in stock at the time, with the couch being on special order having a delivery date of July 9. The day before delivery of the bedroom set, I was told the dresser was sold out and would not arrive until mid-August. I would not have purchased it had I known it was out of stock. I just moved and I have minimal closet space, so I am now forced to keep my clothing in a box until delivery. The bedroom set I received was full size NOT the queen I had ordered. The furniture I received was also dirty and no one had even wiped it down. I called to ask for an exchange, but they would not help until I provided measurements and pictures of everything. After doing so, I had asked if the exchange could be done the same day as the couch delivery, so I didn’t need to take additional time from work. I was then told the couch arrives to the warehouse on the 7/9 with no guarantee on when it could be delivered. I scheduled delivery for 7/11 with the hopes that the couch would be delivered, but I was told no guarantee. This has been a truly terrible experience and I am disappointed this issue wasn’t escalated to ensure that the couch could be delivered on 7/11 KNOWING the mistake that was just made with the bedroom set. I am truly disappointed in the service here and I will not order from this company again.

I have dealt with Raymour and Flagan five times in the last four years. I find that they are some of the most honest and reliable people to deal with. They are interested in customer satisfaction and have proven it to me time and time again. Had an issue with one of their suppliers–R and F stepped right up and help solve the issue. Clearly worthy of providing 5 stars.

Having pro blend with one of the living room sets i bought within only a few months,tech made it worse

SO, IT TOOK THE NEW YORK POST’S REPORTING FOR YOU MOTHER FUCKING BRAZEN AND BLATANT “JEWS” TO PAUSE IN ORDER TO COMPLY WITH THE STATE’S POLICIES REGARDING REOPENING THE ECONOMY!!!!!!!

WHO THE FUCK DO YOU THINK YOU ARE???!!!!!

NEWSFLASH!!!!!!!! JEWS ARE NOT ABOVE THE LAW AND GOD WILLING, HOPE THE PENALITIES AND FINES ARE AS BIG AS YOUR MOTHER FUCKING EGOS AND LEST WE NOT FORGET, HOPE AND PRAY THAT EACH AND EVERY ONE OF YOU CONTRACT THE “FULL BLOWN COVID19” AND PROVES TO BE FATAL!!!!!!!

IT HAS JUST BEEN REPORTED ON SPECTRUM NY1 NEWS THAT YOU MOTHER FUCKING “BAIT AND SWITCH SUITS” ALONG WITH ETHAN ALLEN HAVE BEEN FOUND GUILTY OF CONDUCTING IN HOUSE SHOWROOM APPOINTMENTS WHICH IS A CLEAR VIOLATION OF NYC’S REOPENING POLICIES. I HOPE AND PRAY THAT THE FINES THAT THE FEDS ALONG WITH NYC WILL LEVY AGAINST YOU BLATANT AND BRAZEN SCUM WILL BE QUITE HEFTY IN MORE WAYS THAN ONE!!!!!!! I DOUBT VERY STRONGLY IF YOUR RABBI WOULD BE PLEASED WITH YOU, IF IN FACT YOU SCUM HAVE A RABBI!!!!!!!!!!

Good afternoon I placed on order on the 17th of this month and opted for pick up and now your website has updated and it’s no longer an option. My furniture is in limbo and I need it. If I would’ve known this would happen I would have never placed an order. Please contact me at your earliest convenience.
I have been an customer for over 20 years and this is the worst.

Pissed customer

I am a customer of yours. Last year I bought 13000 to 14000 dollars worth of furniture. On the 18 th of Nov, bought a chair off the showroom floor. I ordered another chair . It arrived the next day. the problem is it came in pieces .I was told I would have to put it together . I was also told you receive 10 per cent off. After making several phone calls with no satisfaction. Someone was to be in touch with me last week today is 12/16/19. As a courtesy the chair should have been put together. . I tried to get more percentage off the price to no avail.
My phone number is 1 973 864 2971. I hope Mr. Neil Goldberg receives my message. My name is Ronald Kajor