Where is RaceTrac Corporate office Headquarters

I have Never went to purchase a carton of Winston White (ultra light) cigarettes and been told I had to buy the Winston Gold (light) before they would sell the white. WTF.. who made this rule? I can’t even wrap my head around the fact that the will tell the customer what they have to buy!!!
This happens on 7/25/24 at 9:13pm. 5410 Dallas HWY, Powder Springs GA

Racetrac 2508 Palm Coast. As usual no receipts at the gas pump. Went into the store and the co-manager Erica DEMANDED I wait in a line with more than 5 people before I could get a receipt “those are the rules”. She was rude and arrogant. I told her I had already PAID for the gasoline! I will be covering this in my classes on customer service, plus following-up with NATALIE MORHOUS in the Atlanta Headquarters. Racetrac is the worst.

2807 W Northwest Hwy, Dallas, TX 75220.
At the above address I was assaulted and harassed. A employee parked in a handicap spot and stated that she works there and she can fuc$en park wherever she wants to and made rude comments about me and to me to leave. While on the phone with the police said employee came outside and engaged me and said she was going to get her gun and shoot me and my service dog. Then she shoulder bumbed me causing me whave to go to a emergency room.

Store 2349, Ocala, Fl.

Will not be back. This store is now locking its doors at 9 pm during the week. Impractical, irresponsible and ridiculous to be in a very busy, developing part of town, and you can’t even access a restroom, get receipts, get ice cream, or any other convenience that Racetrak brags about. Unbelievable. We had high hopes for this location when it moved in, as we live near by. Ridiculous. Going to Wa Wa’s. Goodbye.

Good afternoon my name is Keith and my experience with your store 514 was the worst experience in my life.My case number Is Ge0095613 I was told that a Mike would be in contact with me from Operations .Well again that did not happened.I have been on the phone with your guest relation department around 4:20 pm central time an a guy started yelling and did listen to what I said an he hung up on me.Wow!I paid for fuel and spent around 300 dollars and only received 115 dollars of it.An no one seems to care.This has caused me to be extremely stress out by spending time talking and calling and as I m writing this email I am on hold,I take it that, that person sees my number and simply refuses to answer.Horrible,horrible service from bottom,to the top apparently.The time now is 4:43 pm central time an my head is hurting so bad .(also I verified that my number is showing)now being to that the Os will call in two days) Someone from your office please help because I dont know if guess relations can help me at this point

I’m here at racetrac 506, and the store has a spill by the drink machine, near the entrance to the bathroom area. I spoke to a black female with long extension about the mess and she replied sarcastically, “I know, you wanna help clean it up?” I then stated I do work here, and decided corporate should know about her attitude with customers. I don’t believe she was being the type of sales person offering a nice experience.

Hello my name is James Garrett I live here in Polk county Florida and I’m writing this comment about the racetrack on auburndale on us 92 that I know it sounds Petty but they haven’t been brewing the tea first thing in the morning and they just do a randomly when they feel like it so I’m hoping that corporate office will call them and tell them to get on the ball about this because a lot of people going there expecting to get a tea first thing in the morning and they don’t have it made thank you for your time

Please cut your grass behind Racetrac on General DeGaulle in New Orleans. This is a violation code. It’s not being taken care of properly

i thought it was gonna be good having a racetrac close enough to walk to from my job,well i work 3rd shift at a motel close to a racetrac but here lately this location has lost my business because of them not taking cash which is bull,not everyone has cards,the location in oxford,al did not do this when they first opened i have gone in there at different times and never had this issue,this needs to be taken care of,thank you.

This is concerning store #2421 Bolton Rd Atlanta GA, I stopped in to get coffee and gas, I used the restroom,it was absolutely nasty where baby changing table. Not an one day miss, but haven’t been cleaned for a while. It was about 4 in the afternoon on Saturday 8/27, really disappointing that life has come so far down in business.

I went on Tuesday to buy peanuts, looked up and there was a police officer asking if I plan to buy them with money visible in hand. Trespass me, then told me the manager stated that I invited people to the store. I need to walk where I came from. Informed the officer drove to buy peanuts. Manager came out to say I was observed by corporate and was informed to trespass. Prior to this the manger was the week before screaming in the parking lot at an employee, do you think I am stupid,stop talking”. Jake,the manager is high strung, incompetent,unprofessional. Making false accusations that affect a person’s life safety.

Hello from Fort Worth Texas. This is pertaining to store number 2477… It is approximately 5:37 August 12th.
First off let me tell you a little bit about myself…Due to a bad auto accident that I was in this last winter when we had that bad ice I am blind in my right eye, therefore I’m unable to drive or work in the nursing field anymore. I am a mother of three beautiful children my oldest daughter is a Missionary, my youngest daughter is a Trauma Unit RN and my baby boy is a United States Marine, he is currently in active duty…he is a long Range Sniper and a Armor Sergeant.
I spend a lot of time walking and I do missionary work here on the west side of fort Worth for the homeless.
There are certain individuals out here that I check on and sometimes that entails me to be out late at night.. it’s better that I do it that way because I don’t want them coming to my home that’s horrible to say but it’s safest way… if I can’t find them I get the police on it..
Long story short basically the manager that is on shift right now, I will go get his name as soon as I’m done writing this. Anywho, please forgive me of my thoughts and are my writing is kind of scattered but I’m really upset…your manager does not let me sit outside on the patio area, he will take my money on a daily basis, I spend at least 20 to 40 dollars a day in that store for the homeless people and for myself and my grand children. I was supposed to meet my daughter here at racetrack to pick up my grandkids and I was asked to leave the patio area that I could not be there and I was spoke to you in a way that was so humiliating and disgraceful.
Even though I only spend about 2 to $300 a week in that store it’s the consistent customers that keep corporate America going. You know what I mean? Your manager has the audacity to down talk me in front of other patrons and humiliate me. I’ve never been more disgraced in my life I feel horrible right now and it’s a damn shame that he felt the need to disgrace I’m a 51 year old woman I dress nice I look normal I don’t understand why he chose to do that and why he thought that he had a valid reason to do so. It was the most humiliating thing I’ve ever experienced in my life. I know the homeless population out here is extremely high and I understand that they go through a lot of these people coming through and just lingering in the patio area. I tried to explain to him that I’m on your team, I’m trying to get them off the streets. I’m trying to get them help cuz a lot of these people need to be in a mental institution.. not on the streets!
They’re sick people and they need help! And I hardly expect your staff to have a degree in mental health and
I know it’s not racetracks responsibility to get them help; but it is your responsibility to train your management to practice equality, to not profile people and to have experienced managers that have empathy and discernment. This young man would not even let me tell him what I was doing. How he treated me is an atrocity. I’m a customer that pays money everyday and I get treated like dirt.
Please call me and explain this manager’s actions to me, because I really don’t get it.

Thank you for your time and God Bless,
Windy Petty
Semper Fi
682.201.6632
windykimmel74@gmail.com

Owner and Director of Charlie’s Well
Assisting families in their darkest hour

In loving memory of our Son
Charles Ross Petty
03/12/1993 to 01/31/2012

not an overall friendly company STRANGE place ok one minute then they aren’t WAWA much better food and service for this military veteran

The store in Kissimmee Florida
7421 west irlo Bronson memorial hwy the young lady Tatiana or Tiana is very rude when it come to customers . I called to ask a question And she hung the phone on me .doors are always locked from 6:30 pm until what ever time she decides to open the door leaving me and other customers to go to other places to buy items not good for business.
Anyone that works alone and afraid should not work night shift.

When do you plan on disclosing to the public the 15,000 gallons of diesel fuel that was dropped into regular unleaded holding tanks on 8/1? Got our information from RaceTrac and there is more than 1 station no longer selling gas in both Cobb and Cherokee counties. This will be a costly mistake for RaceTrac.

When do you plan on announcing to the public the 15,000 gallons of diesel fuel that was dropped into regular unleaded holding tanks. Got our information from RaceTrac and there is more than 1 station no longer selling gas in both Cobb and Cherokee counties. This is a disgrace and will be a costly mistake for you.

I just left the store on Bee Ridge east of 75 in Sarasota Florida. There were 2 people working. The line was about 20 people deep. There was 1 cashier, 2 but he wasn’t behind the counter. I have a question for you. Do you believe that your customers are more important than the trash ? When “Adam” said that the credit card machines were open and a man asked what about the people who pay cash, “Adam ” said ENJOY THE WAIT !! Is that your way of customer service ? Because if it is then you won’t be seeing the cash customers anymore !! There are far too many gasoline stations around here !!

Race trac isn’t what they were five years ago. they are all nasty shit holes. 4200 N Expressway Hampton Ga is proof.

Racetrack station here by my home in boynton beach fl off of Woolbright I’m not sure why your unprofessional staff is closing the store at 7pm when it use to be 24hours. And online it saids open 24 hours this is ridiculous and a real big inconvenience. Your staff has been closing the store at 7pm for months now I want answers!

Why does one have to go into the store and get a receipt? This store is in Avondale La .this a recurring event, I have contacted the district manager 6 mth ago still the same issue. The clerk does not even care , when asked about the re-occuring problem . May be the answer is. Stop spending 200$ a week at race trac I have even contacted corporate on the 2nd time .
Also have contacted the district manager about the issue Maybe I can get a answer on how they plan to rectify this redundant
Issue ? Gideon 504- 513-9422

Yes I don’t believe I’ll ever be going back into your store apparently you hire seats and I know there are cameras and when I was asked them to pull the drawer and count it down so that way they can see that it was my $20 over they refused this would be on South main and Weatherford Texas and I would appreciate it if someone would give me a call back at 682-327-8678

I had contacted your office over 2 months ago about the steep price increase in yogurt. I think a 57% increase on a small cone is steep. Why not roll it back to $1.99. Do the same with the waffle cone at make it $2.99. I would also suggest dropping the price on cups.

I was told via e-mail that someone would get back in touch with me. I am still waiting.

Your online application system is useless

Any complaints about the hidden dangerous entrance and exit onto Whitmire rd headed to ga 400 or any known accidents in Dawsonville ga 30534

The RaceTrac here in Dublin,Georgia has major problems with in store card reader. About every other day if not every two days the card readers are down . I live off 441 south so I stop at this store every morning and about every evening . Every since the store open it doors . Now I don’t know if store needs cash money in drawers to make thew day or it literary the net work is down for in store card reader. My thing is outside pumps card readers works fine .

I got gas at your station in Englewood, FL today at about 12 pm my card was scammed I hope you contact them and remove the device Rick Vassallo 732 604 9404

My daughter, a high school student, recently pumped gas at the store in Oxford, Alabama. She purchased approximately $54 worth of gas for her vehicle. RaceTrac took the $54 but also withheld $125 from account as well. When I called the bank they said that some stations do that because of rising gas prices. My daughter works for spending and gas money and she does not have $125 to be withheld and released five days later. This is the only station around our area that does that. We are a family of five and we all have vehicles but will no longer stop here to get gas. This was the main store we went to because it is close to the high school and my place of employment, but no more. We will all drive a little further just so we don’t have to have $125 withheld. This caused her account to be overdrawn which the bank did not charge us for thank goodness. I have also found out from others who have gone there in the past that if you have less than $100 in your account you cannot purchase gas at the pump. Yet another reason to shop elsewhere.

I bought a dozen donuts at the Fayetteville hwy 85 location, got home ate dinner got ready for dessert the donuts look fresh and good but when you bite into it its kind of gooey soft. I called store to see if I could bring back and exchange for more on a different day they told me no so I want to know why I can’t get more donuts or my money back ,she said they don’t have anything to do with them being gooey and I left store with them its not like I was ready to eat one before I left store but racetrac took my money. Race track should post near donut bin if you leave the store after purchase of donuts and its not baked completely you can’t exchange or get money back. SHE DIDN’T LET ME TALK TO THE MANAGER either!

Trash running over all trash bins. Happens frequently and a eyesore. Manager could have cared less when confronted about it.

I am writing as a complaint for the Race Trac located in Sarasota Florida . It is located on the corner of Clark Road next to the Publix Warehouse. I have shopped there purchasing fuel for years as well as items inside the store. I have seen this location going down the tubes for the last 2 years. Examples are as follows The fuel pump credit card reads are off line more than on it seems required you to go INTO the store often wait in long lines to purchase fuel with a prepay guess of what is needed. The staffing is poorly managed with training tools , often not being able to answer simple questions . The pumps normally … do NOT give the printed recipe again another reason to have to go INSIDE to get your business required recipe
The conditions of ALL of the trash containers and windshield squeeze devices are either empty or trash over flowing onto the ground. For some reason the road directly located behind the station ( 10 feet ) has become a Semi Truck Stop. The street is blocked EVERYDAY there and can not allow us to pull into the rear entrance to the station to spend money. Today I drove to the location and was not able to enter the store ( because again the pump didn’t work by reading my RACE TRAC credit card I seldom get to use. When I approached the door large signs on the LOCKED doors said NO HELP ! as the reason the store was closed . It was 4:00 pm on a SUNDAY so I went down the street to the WaWa and spend my $190.00 purchase. So with this all being said , help is needed and quickly.
Feel free to contact me as I would be happy to give any additional details. Dan

I am a Delta Airline employee and the employee parking lot is next door to Race Trac on Camp Creek and Airport Dr. Delta operates 24 hours a day at the airport, and my shift starts at 5am, everytime i want some coffee before i enter the lot, the Race Trac doors are closed and many employees arrive and knock on the doors and your employees ignore us! Delta employees generate a large revenue for this particular station and its a shame that we’re treated so badly! Thousands work at the airport and would love to get soda, coffee or snacks to take with us, yet we don’t have access to our Race Trac store when we need it most! Please heed this message, please open your doors for us and other early morning airport employees! Thank you for listening and heeding this complaint.

I have been going to store #2413 for over 4 years. there are 5 coffee machines and only 2 working for 2wks or better. customers frustrated waiting. You are losing business due to that. Most times, not french vanilla creamer also.

The Race Trac at the corner of Rock Springs Rd. and Buford drive has had a recent decline in cleanliness, friendly customer service and hours open. I understand that traffic through the store has increased, due to the reconstruction of the QuikTrip a block away. It’s Sunday morning, 11/14/21 at 0825. There’s a lot full of potential customers and a locked front door. I know there’s been a recent management change. Y’all get it together. I don’t even like QuikTrip, but they’re growing on me.

I just want you to know, y’all really suck,if you’re supposed to be a 24/7;store then unlock the fucking doors at 1 o’clock in the morning, instead your employees would rather just ignore the fuck out of is like we ain’t shit,we pay that sorry as her paycheck.at least be respectful and have a return to work sign or a sign roadside letting people know you’re not accepting business,go somewhere else,I’ve sat here ten minutes and about twenty five vehicles have pulled in to do business and that bitch look at everyone like we’re crazy,fuck you racetrack,and that bitch inside, like she somebody,powder springs Rd and east west connector, can kiss my ass.

I reRecommend that everybody at the racetrac on lemmon get drug tested all they do is smoke and they are very unprofessional and loud! Also everybody leaves work on shift change and to smoke in from the store they drink alcohol beverages on the job and they sale marijuana also they have ppl come up there doing sexual activities on property everything happens on property and seen with my own eyes day after day after day

You go Brenda ! This txt also concerns John Arthur to the woman in the leather chair behind the big corporate desk does the name John A Arthur sr ring a bell I believe he sat on the BofD back in 1994 . I sure would love to hear from you 😉

To whom it may concern: I anticipate the correct grievance department receives this feedback in regards to a Race Trac located in North Fort Myers, Fl. At first, I understand that the gas station posted signs on the glass entrance and exit doors notifications of closing the store between the hours of 2 am and 3 am. I had arrived from work later than normal since the epidemic is holding back from starting much earlier in the day. Conclusively, I arrived at the Race Trac located at 13501 North Cleveland Avenue, North Fort Myers, FL at 1:52 am allowing me to enter the store and purchase a
12-pack of IPA for the night with some buddies and yet to my shock!. The doors were locked on all sides. Clients were standing outside during this time frustrated that the store had closed for business approximately 15 minutes earlier than 2 am which is posted sign announced. My unfortunate circumstance should have been a successful alcohol purchase before the hour stroke 2 am, The entire staff hired at this location during these hours locked the doors to the public outside of the hours posted on every entrance and exit door and wrongfully preventing the purchase of alcohol at legal hours before 2 am. Therefore; according to my GPS, the ETA to the next gas station to legally buy IPA Beer would have placed me 6 minutes after 2 am. I am 57 years, a USAF Veteran and very stressed out losing hours of work plus being obstructed to purchase the beer by locking the doors was a very ill-mannered act on Race Trac. How could a large Corporate company such as Race Trac allow staff at this location to close the store doors about 15 minutes earlier than posted? How? I understand staff are concerned of shoppers entering the store too close to 2 am, however; there are ways to manage the crowd and maintain consistency of time plus allow shoppers to complete their purchase on or before 1:59 / 2 am, But locking the doors is a demonstration of no scruples of customers rights by the staff conducting selfishly avoiding extra work disregarding the posted hours on the entrance and exits. Anyone at Race Trac corporate is free to call me, message, or email me… I will be glad to discuss this underserved conduct from the Race Trac staff.

There is no direct access to your guest survey at “GUEST@RACETRAC.COM”. That address takes me to a google search of third party sites, then to “tellracetrac.com” which then sends me to a link of GUEST@RACETRAC.COM” which will not load!! If you want comments get a direct link to the survey. Other companies can do it,… why cant you.
Second,…. I live in the 32764 zip code, when are you people going to get a vendor for the apple fritters!!!
The only reason I go inside the store is for coffee and an apple fritter. I’ve been getting the same excuse for months. If you don’t have apple fritters there’s no reason for me to go in the store.

I am filing a Civil Suit on You Company on Behalf or Your Employee that Have been more than a Problem to the Public and I am ready to face the Judge on these Criminal and Civil Charges they have brought against Your Company and Business the Police gave Me the Courage to fight You they say I need to fight Your Business and I have the report I am faxing You so get ready for a Civil Suit .