Where is Qdoba Corporate office Headquarters

Two things…first off, I have worked in, managed and been a supervisor for a national fast food restaurant chain for over 20 years during the 60’s-80’s…so I do have some knowledge of how things should be done. Second, in todays climate, it is hard to find help…good help…and I understand that. But, if you cannot find adequate or quality employees to maintain the standards that are required of you, don’t open that day or whatever, but DO NOT punish the people who keep your doors open by purchasing your food, even though it is a bad experience. I’ve read tons of bad experiences here! Anyway…for the first time we visited the Flint, MI location for dinner on Saturday (9/30/2023). Having never eaten at a Qdoba before, thought we would try it. Sorry we did. Not that busy but did get food orders relatively fast, but maybe while we were there..10/12 customers. We ate inside and observed while we ate. So the thought comes up…why is this place even open??? The food wasn’t bad, nothing to write home about, but the restaurant and staff, well I don’t know how much I can actually write here but it was not a good experience. To list what we observed…people taking the orders and preparing them in the ‘line’, were not happy or smiling, very matter of fact. The area behind the counter, where stuff is prepared…GROSS. The floors in the building did not look like they had been moped or cleaned in some time, as well as the windows. We sat in a booth by the door and the doors glass and windows again, don’t know when they were last cleaned. The wall are where you go to get in line to order, looks like a lot of people have stood in that line and while waiting to place an order would have their back to the wall and prop their feet up on the wall behind them…gross…dirty, tons of shoe prints. And when I needed to use the restroom…I changed my mind and used one at a gas station on the corner after we left. HORRIBLE!! Paper towels thrown on the floor, garbage can full and sitting towards the middle of the room…neither the toilet or urinal had not been flushed but there was a nice sign saying employees need to wash their hands etc. Again, food was not bad but only a bit above what Taco Bell sells. Sorry…but I was trained on the principal of QSC…Quality, Service, Cleanliness and this location flunked all three. If things were good (again, food itself was not bad) I would gladly praise this place up, but for us…no way. If it is a franchise store, I hope the franchisee actually cares about this location instead of just making money.

My name is zachery hunter I placed a order in May my order was wrong they were supposed to send me 60.00 in gift cards still haven’t received them this is my second time contacting yall was told I would receive gift cards in the mail still haven’t received them I’m a loyal customer and ain’t been back since the incident my name is zachery hunter my phone is 317 413 2446 my address is 1252 Sunnybrook court Indianapolis Indiana 46229

This was absolutely the worst food I’ve ever experienced. The manager couldn’t have cared less; told me to leave review on yelp! Is anyone really managing this horrible location? I’m appalled with the quality and price; even the guacamole was terrible. What’s up with this place? Thought if I came during lunchtime, it would be fresh and good. Omg! Haven’t been here in a long time, but don’t plan to return. Would like my $ refunded!

I work for qudoba and parker Colorado for three days I couldn’t work there anymore because the kitchen is disgusting filthy needs cleaned nobody cleans they think that it’s OK just a rinse out the dishes that they used to prepare raw meat and they don’t wash rinse and sanitizing just rinse it out and put it back up on the shelf with the clean dishes so yeah not a good place to work work

I’ve tried to contact the store in Kalamazoo, MI located on Gull Road. Then tried to contact your headquarters. I ordered food from this location only to find hair in one of the bowls. In calling the Gull Road location the employees were picking up and hanging up the phone on several occasions. This is absolutely ludicrous especially considering that when you place a order, then have it delivered not to mention tipping. Only to discover that you can’t even enjoy your meal cause it’s someone’s nasty hair in it. That’s the most disgusting thing ever! Stomach turning event possible, I don’t understand how nor why they’re playing on the phone like a group of teenagers all the way to closing time. They have to do better.

I went to work for you guys here in Lincoln Nebraska. The guy that hired me said I could have Saturday and Sunday off so I could take care of my daughter and get a car so I could work nights. Well I guess the guy who hired me got promoted or went to a new store. Then the new store manager comes around to tells me that one weekend day is required. So now I have to quit, due to this and I didn’t get paid for the work I did which is completely unprofessional. You guys as company need to work on your communication and keep your word to keep turnover down. I will do nothing but bad mouth this place and file a suit. With me being a single parent, I completely see what women are talking about when it comes to businesses like you guys.

I have photos of how nasty 1 of ur restaurants are. I was an employee at this location and I tried to tell the DM how bad it was but he would not listen his 1st assignment. Manager can do no wrong. He wants us to do the job of 3 people while his 2nd shift dose what they want. They take at least 2 45min lunches and leave the kids working alone. P.s the photos I will send to you if you would like. Want more info contact me. I’m unsure if I want to post the photos for the public to see.

I went to the Dixie Hwy location on Wednesday August 31st and IT WAS DISGUSTING!! IT WAS DIRTY SO NASTY THE TABLES AWLFUL the food area where they fix your food OH MY GOD GROSS…There is a counter behind them and its full of nothing but junk. The glass pieces that separates the public from the preparing food area was completely filthy dirty the little numbers or red and yellow tags were fully of dried food and filth the whole restaurant was nasty and the customer service wasnt great but the shape of the place screamed close the doors and clean!! The food wasnt really hot and seemed to have been sitting for awhile the grade they had was a A abd no one knows HOW!! IT DEFINITELY NEEDS TO BE CLEANED.

So I’m calling about your Qdoba Mexican grill here in Hutchinson kansas. The night people that you guys apparently have employed there I like to turn off their ubereats machine once their manager leaves so then people can’t fucking order you know it’s kind of ridiculous that your employees are allowed to do that they’re literally just standing around in there doing nothing and when I called I can hear everybody snickering and laughing in the fucking background and the guys trying to tell me that people just came and picked up some orders from there but literally once I placed my order after 20 minutes of it saying my order still being prepared I I clicked back on it and they tell me that they’re not accepting orders from ubereats right now and I’m just wondering where you guys get off higher and people that think that they have the right to do that

I will never eat at my Conifer Qdoba location in Colorado AGAIN !! I have given it twice recently.& ITS filthy!!! The Restaurant the windows the bathroom!!!🤮🤮 IT has been going downhill for two years!!

The Clearwater qdoba on east 82nd street in castleton Indianapolis is closing when they want to and are not taking any orders. It is ridiculous. They claim to only take pick up orders and it’s been like this for a month and a half now. Are they supposed to do this?

Your restaurant in Belleville, IL is horrible. poor customer service and the employees are very rude. I went there 7/15/22 to place my food order. no one greeted me and there were no other customers in the store. I stood there for a minute before someone said can I help you. I had to asked for a bag for my food she didn’t give me a fork. this is so sad I want be returning. maybe you should close this location or hire better management.

Went to Qdoba eats ,Highland commons , Hudson, mass.
This was a horrible experience. My granddaughter and I ordered a burrito bowls. When she started to eat it she found a hair . She was completely horrified.I went back into the restaurant and asked for the bowl to be remade. The manager took the bowl and went in the back , after awhile I asked the person behind the counter to see what was going on as all I wanted was new bowl of exactly the same thing ( less the hair ) . Time went by,I asked a girl behind the counter to check on what was going on,please ask the manager to come and talk to me about it ,
She came from the back and said she was analyzing the bowl and needed to call corporate office for the approval. I asked if I was hearing correctly and said please just replace the bowl and told her this was taking to long . She said again she had to analyze it . When I said “ you got to be kidding , she give me a dam replacement “ . She told me to Fu….k wait and she needed to check it more.
I asked her to stop swearing at me . She would not give me her name .
I will not be back to this store . I will be also sending a note the the company.
This is not Qdoba fault , but it is the person who should not be anywhere near customers.
I have never been treated so badly.
I understand that in the food service , it happens that hair can fall but treat your customer with respect and replace it.
Why would anyone return a bowl that you could tell had not been touched and ask for the same thing.

Maggie Chaves
9785808797
Maggie@dexbyterra.com

I am in Colorado,off of Wadsworth.General manager,came driving out of the lot with her phone held on one hand by her face and was blocking the drive to 5he parking.I haved her on so I could turn into the area.I parked and apparently she did as well.Sha approached me yelling at me that I gave her the finger and that I was rude and would not be allowed to go into the restaurant.She kept telling me I was rude for no reason.I told her I was just trying to turn and that she was blocking the entrance as she was talking on the phone and trying to drive.I will never patronize your restaurant again! I have managed many restaurants in my time and never spoke to or accused a customer for my faults.I was told she was the general manager of the qdoba off of Wadsworth and I-70.

I am a mother of a 16yr old who works at “11169 E I25 Frontage Rd Firestone, CO, “. My child has Covid , my child told the manager that she thinks she might have Covid too (I have it and my child has same symptoms..) The manager just told her to wear a mask and go to work. This is only one infraction my 16 yr old has had to partake in. Look into the manager please.

This is so inconvenient not being able to talk to someone, this is purposely done. There are so many complaints the page is overwhelmed. I will never go to another Qudoba. Stop patronizing them and will get better. The Bloomfield Hills store screwed up my order and didn’t offer to fix it. Told me they can only fix it like it was ordered, I ordered on the side items and some items were not in my bowl at all! Never again!

Jackson Michigan Qdoba‘s 9 o’clock they closed sign on the door says 11 website says 10

I live in Jackson MI. I ordered food and when I went for pick up they said your food will be ready in 45 minutes. We said ok we will come back. When we went back even after 50 mins they said they are out of impossible meat and food was not ready. I was very disappointed and said I want to talk to the Manager. They all were whispering to each other and when manager came out he was very rude to us and didn’t fulfill our order and told us to get out and he did not even refunded our money. I was very disappointed with his behavior. The manager was very rude and no manners how to talk.

Qdoba in Lexington KY, on Tiverton will go out of business soon. Only taking orders online is STUPID. Lost my business.

For one the young female was rude and I really mean rude and let me know she didn’t care can’t get my points TM1130 IVE BEEN IN CUSTOMER SERVICE FOR 25 PLUS IF I SPOKE TO PEOPLE THE WAY SHE SPOKE TO ME I WOULD HAVE BEEN FIRED YOU CAN CONTACT ME AT 7207016356

I’m a consumer and the Qdoba near needs some retraining kids in the store walking by the hot equipment

I am a former employee of the Qdoba on Garden of the Gods in Colorado Springs. I am requesting a letter of employment for food stamps. Please forward to this address
Sincerely
Sarah Handley
(9546)
719291-3207

On March 12th, I was placing an online order for a party of ten, but had a question so I called the store on 123rd and Capitol Dr. in Wauwatosa Wisconsin. I asked the guy who answered what kind of beef was in the order because it didn’t specify online. He said he didn’t know, he told me he was the line chef. So I said can you ask someone who does know. He asked another guy and I could hear the conversation and the other guy said to just hang up, and so he did. I called back and the other guy answered and I told him how rude I was treated, and he hung up on me as well. Do you even know what is happening at your locations? Is this your idea of customer service? Are your people even trained? How can you not know what you’re cooking? Needless to say I won’t be back and will be sharing on social media.

Does anyone know the corporate or HR number to Qdoba?

Apparently they removed the number from the inside of the establishments because they do not want customers contacting corporate/HR. I would like to file a formal complaint because clearly the managers (specifically Dwayne Dinkins) isn’t competent enough to handle any issues. Not only does the staff have terrible attitudes, associates steal the tips versus splitting it amongst others, associates argue in front of customers, they pick and chose when to open their location (14&orchard lake, Farmington hills MI) for in-store orders, they also mistreat their female associates and promote a hostile workplace – which is illegal. Little do they know the associates are consider a class action lawsuit, but management doesn’t care nor understand the severity!) These issues NEED to be addressed because I will not let this go, trust and believe!!!!

VERY unhappy with the store at 5595 28th st. SE Grand Rapids MI 49512. I have ordered lunch for my team quite a few times and every single time something is wrong. But I always give them the benefit of the doubt that I am getting a “bigger” order. This last time that I ordered was the VERY LAST time I will EVER order from this store! I ordered online on February 10. My total was $140.54. I wanted it delivered at 11:30. At NOON I called and asked what was going on and she said “oh we cancelled that ordered. We’re closed.” UMM, WHAT? So then I check my account and I was charged for the food I DID NOT GET. I called and she said that I would be refunded. I put it aside and gave them a few weeks. I called on March 10-ONE MONTH LATER. The Manager I spoke to said “I’m not sure what to do I need to wait for another manager to come in and I will call you back”. Again I was patient and gave them a few days. I called again at 10 am on 3/15, the manager by the name of Clarence told me that “the manager that deals with this will be in at 11 and if we can refund then we will send you an email”. I waited until 2:30 and called them again. He answered and I asked what was going on and he started screaming at me and told me that I would get my refund in the next 3-5 days. I was frustrated that he was yelling so I tried to talk over him to tell him what he had told me “I am not going to listen to you talking to me like that”. I started to let him know that I was contacting cooperate for his customer service, and that it is taking me over a month to get my money back. He cut me off and screamed “DO WHAT YOU HAVE TO!! GOODBYE!!!” By far the WORST service I have EVER dealt with!

I’m very upset by the treatment that my son (autistic) and I received from a manager at the Braintree Massachusetts location!!!!!! The person is incredibly rude and offensive towards my child and made even ruder comments to me about my child. I want this person reprimanded very appropriately for the embarrassing display that took place in front of my son and other customers. I have been bringing my son there every Sunday for over a year now and explained to the staff that my son has challenges and likes things a certain way, I asked them if that would be a problem and they assured me that it wouldn’t be. Now there’s a different manager and I explained the same thing and it clearly wasn’t understood. I want to talk to a lawyer about it but I will do this first to see exactly how it’s rectified!!!!!!!

Will you please add cauliflower rice to the menu?

I was a employee, as of October 28, about 7:30 p.m. at 2145 s.w 104th St. in OKC. There was a shift manager, Rosa. That came in, not working mind you and not on the clock, to pick up one of her family members.(shift 4-9) Rosa grabbed the tip jar and went to separate the tips. I spoke up and said why don’t you let Brian our night time manager do it. Because it was only 10 minutes before 7 a clock. That’s when Rosa said very loudly and very rudely and on the front line in front of customers. I am manager, I wear a black shirt, I can do whatever I want. She had a few more Choice words. I immediately went to talk to my assistant manager, Brian. I asked him if he heard what was going on, he said, he did, but he went back to doing what he was doing, nothing from him. Last time this happened. Rosa, done with tips then left. Then when Brian found out he pops off and goes that bitch. So, I made a stand and said something and it was on deaf ears. I went back to the front line. I apologized to the customers that was standing there that witnessed all of this. That was then when Rosa confronted me again, got in my face. Threaten me, told me I could meet her tomorrow after work she got off at 4 the next day. Most or all of the day shift is her family members. She done this in front of customers, a shift manager and a employee. After she done that, I remove myself from the front line. Rosa followed me to the back screaming and cussing me out and still threatening me. In front of the dishwasher as I walk out the back door.
I was so upset that this happened, I took a minute or two and came back in after Rosa left .I went back in and apologized to the customers that they seen this and this was done in front of them which my managers did not do.
I knew after this it was going to get worse working here. So I decided to clock out and go home that was my last night.
That was just the last straw that broke the camel’s back.
If you do not speak Spanish, this is not the place for you. Because they talk about you and cuss you out in Spanish. They don’t do it as much if they know you speak it. Management knows all this and still does nothing.
This place it’s not a safe environment , a respectable environment and definitely not an equal opportunity environment.

Mike Spec should lose his job….. the staff at the qdoba by me is pathetic and they simply don’t care. Maybe start treating your employees better and you might not have such pissed off customers. I saw a comment below, an employee didn’t get their paycheck. Who would work for a company that can’t pay its employees.

All the numbers you have listed on your website are disconnected and that needs to be fixed

The place on Tiverton Lexington ky is filthy and ghetto unprofessional worker rolling a joint. Just filthy!!!

Hartsfield Jackson airport Atlanta. $14.84 for veggie burrito – hard rice, guacamole tastes funny – drink 90% carbonated water.

went to Qdoba and had to have exact change or credit card. I WILL NOT BE BACK My bank says there is no change shortage I have no problem getting change for my business what is your problem??

Dear Qdoba in Eagan MN,

My wife and I went here last night a little before 8pm. Doors were locked and employees were putting away all the food.

Store hours shown on the website clearly say you’re open till 10pm on Friday nights- and EVERY night. What gives? Change the hours on your website, put up a sign on the door, do SOMETHING. Your customers deserve better.

It actually doesn’t end there..

We returned to Eagan Qdoba this afternoon around 4:30- still craving a burrito, and thinking last eve was just a fluke.

Walked in to find a lone employee with her back to us slowly grilling something and not turning to greet or serve us. There was a handful of customers standing around, looking frustrated, also not being served.

After a full minute, this person turned to us and snapped “we’re only taking ONLINE orders now!”. She then stormed off through a doorway into the back of the store.

What service, what class.

We left, never to return.

Once again, if you’re only taking online orders, put a clear notice on the door, up at the counter, or on your website- and if all else fails, be polite to people who walk into your store with the crazy notion that they might be able to order a burrito.

Good luck with your new business model of not being open when you say you are, not selling burritos to people who are in your store, and being completely rude about it as well.

I did not receive my pay check

trying to call in an order to your Blankenbaker (Louisville, ky) store. Total order $135.00 called restaurant to ask for assistance as some options were not showing. also needed to pay individually for orders. Was told by person on phone whom would not disclose name that they didn’t offer assistance, you MUST place order online and do seperate orders and card only option, no cash! after explaining to him that I can start over and place individually after spending 45 minutes creating an online order, but how do I pay for the cash orders. He said I told you card only! then went on to say that they are extremely busy now and can’t process the multi order anyways!!! The last time was the last time I will EVER eat at your establishment again! full on supporter of all competitors. Get it together

I’m writing to inform you that you have recently hired a GM(Lisa Clark and a DM Bill Markovich who have no integrity. They both left their previous email employee with money missing. She is a thief who had her store set up and robbed then she put her notice in. You should speak to previous jobs. These are not the people you want working for you. She has little to no fast food experience. She is lazy.

I was at your restaurant July 6, 2020, at 10:55am to purchase lunch located in Union, NJ 07083.
My issue today is that the service was terrible. Upon paying for my purchase with Joselyn Sanchez on the register, (alleged store supervisor) she repeatedly swiped my card multiple times claiming there is something wrong with my card.

I advised her that this is an continuous problem with the register considering I purchase at this same location a week prior. I advised her that I also told the cashier this issue week prior. The cashier manually entered my card information for he maintained that the register card swipe is in need of fixing. Well Joselyn came off condescending and had a nasty disposition claiming that the problem was my card and maintained that I was not there the week prior and no one entered my card there to purchase meals.

This store in question need be purged and giving proper training to better deal with customers coupled with replacing the register. If this is who you have to represent your a establishment, then I will never purchase from you again.

Furthermore, she was without napkins, eatery utensils, and a lid to place on my large drink I purchased.
Pissed customer

It’s too bad the only notes I can see below are all negative. I’m not here to change the trend. It’s also too bad you don’t seem to offer a means by which to submit a complaint quietly, say by email. I have far more to say than I will put into this comment.

I am truly disappointed with your points reward program. I’ve been a fan of Qdoba’s food for years, have been a reward member almost since the beginning. I currently have over 6,000 points on my card. Now, I cannot redeem my points when I present my card in the store.

Every time I’ve presented my card I’ve been told I need to either redeem my points on the website or by using an app. Neither of these options being acceptable or perhaps even viable at the time of the order in the store, since I didn’t have any way to access the website while standing at the register and I don’t tend to use “apps”, I have not been able to make use of my points.

Yesterday this came to a bit of head when the young lady told me I have no points on my account. It’s one thing for her to tell me she cannot confirm my point balance but to argue with a customer is really bad customer service. When I said I had enough points to cover my purchase, she just said “No you don’t!”. Not an appropriate response. Very argumentative and some customer service training needed.

I still have no way to redeem my points. Why are they not available when I present my card? What’s the problem?

Additionally, you have signs asking the customers to be sure to wear a mask when they enter, yet this young lady was not wearing one. The young man who made the food was wearing a mask, why wasn’t she? The Covid-19 Pandemic is NOT over.

This took place at the store in Bridgeton, MO, on St. Charles Rock Road, on 7/4/2020.

I’m retaining my privacy by putting only my first name, so if you want additional information to review my account, you will need to reply to me privately through my email.

I was just at your Brooking S.D. QDOBAś yesterday to eat- I was quite upset that an employee in the front was champing on his gum and blowing bubbles while serving food and helping customers- I did ask him to not blow bubbles while he was around food- ( his manager was standing right there)-Lauren Nelson-
I decided to eat in since I was traveling and found the store quite dirty- the floors needed sweeping/mopping- the employees only had one in a mask- and the bathroom were very dirty-
I have enjoyed eating at QDOBAś but will not stop at that restaurant again-
I Been in management myself before moving on to teaching- that young man with the brewers hat would have been fired on the spot-
thank you
Kathy Kinsley

Placed online order for deal dash delivery. One item was paid for but omitted from delivery. After $10 tip and $5 delivery charge plus the cost of the omitted item, store refused to accept their error and argued they had no record of the $69.71 order even though we provided online order number, time order was placed and purchasers name. Qdoba on Haggerty in Northville Mi. Two small children were not fed with the rest of the family and purchaser’s meal was cold after trying to secure omitted item. Very poor business.

Victoria Hernandez at the Williamsburg, Virginia location should be FIRED for her Rudeness over the phone to your customers!

I was in your Mishawaka store today picking up a few Uber orders and the place was busy which is understandable. The young lady at the front(blue shirt/brown hair) was really doing a great job of taking care of drivers and counter guest while putting orders together, thank you! My only problem was the other girl that was there with her(in black) did absolutely nothing to help her. If she is a manager she is not a very good one.

Hey I am a former employee trying to figure out how do I get my w’2 form it was sent 2 the wrong address

The manager in fond du lac wi has Neice and nephew’s working for her and she keeps giving me a attitude and last night I told her that I can not do split shifts anymore and she told me that I’m sorry, but according to the employee handbook, if you change your availability from what we hired you for. We can terminate if it doesn’t fit what is needed of you. and I have two kids and every time I do split shifts I’m there from 11 am to 1030pm with only a hour break and like yesterday she was sopose to be there till 8 pm and when I got there she was not there

The manager Joyce at the Sargent drive location very rude plus she tried to use my bank card n now my account is overdrawn 275 so now the bank is investigating but I’m also going to file a police report on her so she can’t do it to another customer

Your HR department needs to launch an immediate investigation into the management and staff of your Qdoba location in Longmont, CO. This message, hopefully will not fall on deaf ears. My granddaughter, no longer an employee, was fired by the GM yesterday and accused of lying about a very serious situation she had been exposed to this past Saturday. At a “get together” of several employees at a family home, she was offered meth and prescription drugs. She made an excuse to go to her car and came home in hysterics. She was frightened beyond belief and we immediately contacted the local authorities. She was advised not to return to place of employment and not to have contact with these people. Two of the “guests” are currently working as managers and there were small children and other adults at this get together. When she tried to explain the situation to her GM, he called her a liar and a bitch and that she was fired. This was done by FB and she has been receiving threatening phone calls and FB messages from him and other employees; also, my other granddaughter has been receiving threatening messages from these people and extended family members. We intend to pursue this with the authorities and they should be extending their investigation. My granddaughter is only 19 and has been a loyal and conscientious employee, never expecting to be put in danger in this manner. This is a very serious situation and I implore you to act upon it as soon as possible. I guarantee if you asked the manager and staff to submit urinalysis testing, it would be evident that she is telling the truth.