Where Is Priceline Corporate Office Headquarters

Priceline Headquarters Address and Contact

Priceline Logo
  • Address: 800 Connecticut Ave, Norwalk, CT 06854, United States
  • Phone Number: +1 203-299-8000
  • Fax Number: 203-299-8918
  • Email: Click Here
  • Number of Employees: 6,47,500
  • Founder: Jay S. Walker
  • Key People: Brett Keller, Matthew Tynan

Priceline Headquarters Location & Directions

How to Contact Priceline Corporate Office

Do you have the intention of having your company listed on Priceline.com, and would like to speak with an executive from the company? If so, contacting the headquarters should be the best option. On the other hand, you might, as well, wish to reach out to a Priceline.com official to lay a complaint about unfulfilled and/or unsatisfactory services you got from your recent transaction with them. You needn’t look any further as to where and how you can get the contact details as I provide all these and some other significant information in this article.

Ways to Contact Priceline.com Corporate Headquarters

Address: In case you are considering a visit or sending through a letter, the headquarters is located at 800 Connecticut Ave, Norwalk, CT 06854, United States.

Phone Number: +1 203-299-8000. You can dial up this number right about now and speak with one of the management personnel at Priceline.com headquarters about your concerns.

Fax Number: Your message can also be transmitted by fax using 203-299-8918

Email: Again, if you will find it more convenient, you may choose the email option by filling the form provided at this link

Priceline Headquarters Info & Photos

The RiverPark Building that houses Priceline.com headquarters was completed in 1983 and is owned by KH 800 Connecticut Avenue LLC. The building has three office wings that extend from a central atrium – all making up a cumulative floor size of 412,231 square feet. The Class A edifice has undergone multiple renovations to make it a befitting modern office complex.

Priceline Group consulted TPG Architecture to design its space to promote operational efficiency. Inside Priceline headquarters, you have the reception area/welcome lounge, coffee bar teleconference rooms, huddle rooms, conference rooms, and workspaces that encourage effective collaborations among employees.

Priceline.com – along with its parent company – is the major tenant, occupying over 21% of the entire floor size, in the RiverPark Building. Other tenants in the building include Hitachi Capital America, Marsh & McLennan Agency, Media Horizons, Omega Engineering, and Remedy Partners.

Priceline Headquarters Photos 1
Priceline Headquarters Photos 2
Priceline Headquarters Photos

Priceline Headquarters List

S. No.

Country

Address

1

United States

800 Connecticut Ave, Norwalk, CT 06854, United States

Priceline Headquarters Executive Team

Brett Keller

Chief Executive Officer

Brett Keller has been with Priceline.com for over 21 years, he joined as a Director in the Marketing department and rose to become the CEO of the company in 2016. As the CEO, he has been leading Priceline.com’s strategic directions and overseeing its operations to sustain profitability drive. Brett has an MBA from Cornell Johnson Graduate School of Management, and he is among the Board of Directors of Broadridge.

Matthew Tynan

Chief Financial Officer

Matthew Tynan was recruited by Priceline.com as a Financial Analyst in charge of Corporate Development in 2000 and served as a Senior Vice President in the Priceline Group between 2008 and 2016. He assumed office as the CFO in 2015, and in this role, he supervises every activity that is associated with financial, accounting and taxation. Matthew obtained a BS in Finance & Accounting from New York University Stern School of Business.

Liz Dente

Chief People Officer

Priceline.com engaged the services of Liz Dente as the Chief People Officer in 2016. Prior to this, she had worked with Avon Products Inc. and ITT in key human resource positions. She is saddled with the responsibilities of formulating and implementing strategies towards efficient human resource functions and also manages the company’s talent base while implementing a sound performance management system. She has an MBA in Management and Decision Science from The Wharton School.

Name

Title

Martin Brodbeck

CHIEF TECHNOLOGY OFFICER

Phyllis Wallitt

SENIOR VICE PRESIDENT AND GENERAL COUNSEL

Kevin Heery

CHIEF PRODUCT OFFICER

Brigit Zimmerman

SENIOR VICE PRESIDENT, FLIGHT, HOTEL AND PACKAGES

Bill Jose

SENIOR VICE PRESIDENT, RENTAL CARS

Ben Harrell

CHIEF MARKETING OFFICER

About Priceline

History

Priceline.com started its operations in 1997, with Jay Walker being the founder. Jay Walker would later leave the company in 2000 thus conceding the leadership/ownership of Priceline.com to Richard Braddock – Braddock also exited Priceline.com in 2004. It was under Braddock’s leadership that Priceline.com made its initial public offering in 1999 and the company crossed the US$1 billion revenue mark within the first five years of operation.

Priceline.com created and popularised the ‘Name Your Own Price’ model which is designed to allow customers to name the price they wish to pay for hotel rooms, car rentals, airline tickets, and vacation packages. Other strategies have, however, been developed with time.

The company entered into a partnership deal with eBay in 2002, as the latter got the license to list ‘Name Your Own Price’ travel option on its platform. The company has completed several acquisitions, and this has boosted the propagation of its business in one way or the other. Some of these acquisitions include PriceMatch, Hotel Ninjas, and Woomoo. And, just for the mention, Priceline.com is a subsidiary of Booking Holdings Inc.

Services

Priceline.com is an online travel agency that connects customers (travels) to hotel reservations, car rental, and airline booking services at discounted prices. The company has three products in the pipeline from which customers can select from – the ‘Name Your Own Price’ travel system being one.

Another popular one is ‘Express Deals’ which is designed to allow travelers compare prices – and choose (from) – of various hotels that are not made known before a deal is struck; the customer only gets to name his/her price and communicate preferred geographical location. The last product is the ‘Pricebreakers’ which allows travellers and/or vacation goers to see 3 top hotels from which the agency would eventually pick one on their (i.e., the customers’ behalf).   

Priceline.com also has different VIP packages [with varying benefits] for customers that might be interested. Travelers can access the services offered by Priceline.com through the Priceline app available to people using iOS and Android devices.

Facts

  • Priceline.com once ventured into loan offerings, sales of automobiles, groceries, gasoline, and telecommunication services – all these were available under the ‘Name Your Own Price’ model.
  • Priceline.com can provide its customers with access to any of more than 600,000 properties across 220 countries, and car rental connections in over 21,000 locations across the globe. The agency can also link travelers to more than 300 airlines with planes touching down on airports in 200 countries.
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  • Edvardo Parris says:

    To Who It May Concern in January 2021 I had a flight going to Las Vegas due to covid and cancel. Now I called five or six times yesterday and I called earlier this morning now they are saying that I can’t get a refund. I would never use Priceline again

     
  • Deanna Harwood says:

    This is my first time use and promise this will be my last time to ever use Priceline services. It’s has been nothing but a very big headache for myself trying to get a rental refund on a car I didn’t even get to pickup.

     
  • Roberta Hernandez says:

    Good Morning,

    I am not sure if this is appropriate, however I’ve been in an endless loop. I originally purchased a flight for my daughter’s wedding in Italy. My trip#35280882345

    The flight had been cancelled through airline per my email. I called Priceline to figure the flight this month on the 3rd and the flight was cancelled and I was advised I’d receive a refund for the amount of $2400 for 3 tickets as the airline cancelled the flight. The day this trip was canceled so was my insurance.

    I thought I’d buy my tickets on a new flight and wait for my refund to be processed 7-10days. I called this morning to get the status of my refund as I wanted to be sure that the payment would be sent to my debit card or via check. I was hung up on twice and sent back into the que when I asked for a manager or supervisor. The information I received was that my cancellation had been completed however I had to call the airline for the refund. Fast forward because Priceline cancelled my insurance I am not entitled to a refund because the insurance was cancelled on the above referenced trip number.
    Please tell me how this is correct since the first agent who assisted with canceling my flight confirmed I’d receive a refund. Had I known this I wouldn’t not have used Priceline to purchase additional 2 trips to Rome for family.
    Having been in Customer Service for years and in training in one of the best Customer Service Companies in the US I can tell you that there is a huge amount of training that is needed in your customer support center. Using overseas companies may save money but it puts a bad taste in the mouth of the customer. Your agents need to connect and have some care for the situation instead of reading from a prompted message. It is insulting and just a lack of empathy to the customer.

    When I called to try and find a new flight I asked to have the agent find me a new flight with the money in order to elevate the stress of cancelling and repurchasing and was told no that was not an option.

    Does your company stand behind this guarantee?

    The Priceline Best Price Guarantee applies to Air, Hotel, Rental Car and Cruise reservations sold on priceline.com! … For reservations that are not pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed.

    I’m interested to find out!
    Roberta Garza
    2092479919
    Robertah0717@yahoo.com

     
  • Josephine Christie says:

    Please contact me someone from priceline any of the head people of the priceline company Jay S. Walker, Brett Keller, CEO Matthew Tyson, Liz Dente, Bill Jose, AND SENIOR VICE PRESIDENT RENTAL CAR COMPANY OF PRICELINE. I am a single parent of 4 kids and do to Covt19 I am not working Please refund me my money asap to pay my rent and bills JC

     
  • Josephine Christie says:

    I Josephine Christie was on the phone with priceline today for hours trying to get my refund money back of $493.83 they took out of my bank account on September 2nd 2021 I don’t understand why would priceline line take money from me when I never pick up the rental car Dollars AWAY car rental at Orlando Florida Airport told my son Jahshier Bland Christie he need a credit car not a debit card to get the rental so when my son told me that I try to get my money back from priceline and they saying now because I put in a dispute with my bank I can’t get my refund please contact me Brett Keller CEO MY NUMBER IS 732-485-0427

     
  • Josephine Christie says:

    My son got a car rental from u guys with my bank card on June 20th 2021 and I am trying to get a refund and your company priceline will not refund me my money Brett Keller CEO of priceline please call me at 732-485-0427

     
  • Ash says:

    A nightmare. Your chat feature didn’t work for days. Never received emails they said were sent. Sent hours waiting to speak with someone in customer service. I was told I would be called back in about 45 minutes. It was more like 2 hours and 45 minutes. I was put on hold several times while they looked up the answer to simple questions. Each representative or supervisor I spoke with gave me contradicting information. It seemed they were just making up stuff, lying to me. I spoke with five different people and received five different answers for one question! That is unacceptable. Very unprofessional. Feels more like a scam than a business. I will never use your services again and will encourage everyone I know to try a different competitor.

     
  • Tamara L Burris says:

    They are crooks! Took my money and confirmed I had a car rental for my vacation but when I landed the rental company wouldn’t honor it and I was stranded at airport. Could not reach anyone at Priceline that cared, kept passing me on to rental car co. It was price line that took my $400 n confirmed my rental. My vacation was ruined and I ended up spending alot more money and I’m very frustrated an upset

     
  • Tamara L Burris says:

    Priceline screwed me over, took my money for services the 3rd party wouldn’t honor, and refused to assist me with any help. They kept passing the buck to the 3rd party, Sixt, who also refused to help me. So here I am out hundreds of dollars and our vacation completely ruined and I cannot get a hold of anyone at Priceline who seems to give a Damn. I’m very frustrated!

     
  • Pagona Dunn says:

    Very upset with Priceline charged me and my son which charge both of us for the same thing did not receive my refund on the phone for hours no one has answers or gave me my refund back

     
  • Anthony Presho says:

    Yes my name is Anthony presho. I have been using priceline for years. Until 6 weeks ago I have been a satisfied customer. Last year I booked a flight and it was canceled due to cov19 . I had a credit of almost $1100. I booked my new flights. And the charges were a little over $1900. I was told that the credit would apply to my charges. They charge me 1900 and it’s been 6 weeks and no credit. I have call 8 to 10 times and was told once that I would get it back 24 to 48 hours. That was on July 10th. Please if you can help with this. It’s been 6 weeks

    Thank u

     
  • Erik A Sanchez says:

    June 24, 2021

    To Whom It May Concern,

    I wanted to take this time to share my experience with Priceline.com. This is my first time utilizing your services. I have been an avid traveler with my family for a very long time and usually travel in large groups of 8-12 travelers. I have traveled to various places utilizing other travel services. My first and quite possible only experience with Priceline is very disappointing and I will explain why. I called Priceline on 6/22/2021 3:40PM to cancel one traveler from Priceline #405-494-553-38 and to change the Van from a 15 passenger van to a 12 passenger van on Priceline Trip # 405-497-103-44 and was on hold only to be told that someone would return my call via the automated phone line and my space in line was going to be saved and would receive a phone call later that day. I was finally called back on 6/23/2021 4:15PM by a Julio with a heavy Latin accent who was in the process of making the changes but then was disconnected and had to be placed back on the phone waiting list when I was called today at 6/24/2021 1:26AM only to be told that he can only credit for Alaskan Airlines but would lose the fair for United due to missing the cancellation window, with a corporation this big it is understandable that things happen but as a customer/consumer this is not acceptable. It is the principle that if I am in good faith trying to complete the transaction due to a change in circumstances that I should be allowed to complete it in a timely fashion. I attempted in good faith to try and remedy this prior to the 24 hour window of cancelation and due to the system you have in place with maybe limited staff either by design or due to the pandemic is something only you would know. I am respectfully requesting that I either be refunded in full or be provided with travel voucher for future use on a travel agency. Also, the agent never addressed the issue of reduction of transportation van. I do not believe that this is too much to ask with regards to my time wasted trying to resolve this issue that could have been accomplished if only my request was addressed when I called the first time.
    Additionally, I was instructed by the Priceline represented who made the changes that the best way is to write a letter to your corporate headquarters. Given that this industry is primarily online this is ridicules to have to write a letter to request the adjustment.

    Respectfully,

     
  • Cynthia Spalding says:

    Please contact me about several booking at hotels that were extremely bad, I need a refund, I need to speak with someone that speaks English that is a manager for Priceline or I am going to make this public!! 513-886-8738 we were charged for a doghouse room we didn’t stay at. Royal Palace hotel in Myrtle Beach

     
  • Ieshia collymorebey says:

    I booked a hotel for 2 nights that I have stayed at b4 a week ago when I got to the hotel the wouldn’t allow us to keep the reservation but to insignificant i.ds with are the same i.ds I used a week b4 then I booked the room literally 2 hours b4 I arrived I called explained to the rep that would not allow me and my family to stay the rep asked for permission to cancel my reservations she then put me on hold called the hotel for the refund the amount I paid for the hotel been pe di g on my card for 4 says and now there are no pe ding transactions and they still charged me for the stay you representatives are rude and nasty don’t wanna look up anything I’m telling them nor did they want to help me with my problem after telling them that my bank confirmed the payment they are still telling me that my money will be refunded in 5 to 10 business days WHERE IS MY MONEY we are in a pandemic and your company wants to treat its customers this way just give me my mo ey for the services I’ve never received that simple I also sent my bank statement provided that I payed for the hotel cause it seems to me that every agent I talk to dont believe the companies took my money that they put the mo ey on hold my statement says Transaction post 4 day after the cancelation…make it make since

     
  • Denise Kusmit says:

    No service the worst ever i paid fro first class and then my ticket change and could not talk with a person . to get it fixed . so i had to have a layover for 8 hour. why would i want that when i paid first class money.this company is no good!!!!!!

     
  • Joanne Serio says:

    Priceline is the worst! We flew to Hawaii only to be told that the state no longer accepts negative COVID tests from CVS. We had to leave Hawaii and fly back to Chicago. Priceline is refusing to give me a refund on my rental car even though I was not able to use it. We were not allowed out of the terminal, there was no way to get the car. I immediately called and was told that as soon as they verified that I did not pick up the car, I would get a full refund. Well, after speaking to numerous agents who all promised a refund, I was denied!
    This is customer service!!! It was horrible enough not to be able to go on vacation let alone be out so much money!! DO NOT USE PRICELINE !!

     
    • Ljh says:

      Hi Joanne,
      I’m sorry to hear this happened to you as I’m presently dealing with a similar issue with Priceline. I went to the rental agency to pick up a car based on my rental agreement but was told there were no cars available, after I waited in line for an hour. Priceline is telling me that they can refund my money until they verify I don’t have the car. I think the I only way to address this form robbery is through media and a class action lawsuit as we can’t be the only ones who have been impacted by this conduct. This is not just a lack of service but also criminal!

       
      • LG says:

        I recently had the same issue. Booked a flight and a car. When I arrived, they didn’t have the car that I booked and tried to offer me a compact car. I never actually got a car and now they are also telling me that they have to verify with the car rental company that I never picked the car up before they can refund my money. Incidentally, the car rental company confirmed that they automatically cancel the reservation if the car is not picked up within a certain time frame, and provided me a reference number, but Priceline refuses to accept the reference number, citing safety issues. I agree that they probably need a class action lawsuit brought against them.

         
      • Heather says:

        I would like to be a part of that class action lawsuit. I had the same issue but instead the agency did not accept my form of credit card. Priceline is charging a $40 refund fee.

         
      • Heather says:

        Contact me through my email, hgharris101@gmail.com. Priceline needs to be sued

         
  • Shawna says:

    This company is a rip off. Be aware of their specials as it will cost you more in the end. No respect, poor customer service. This company will not work with you even when their website is misleading. Never again

     
  • Isaac Robinson says:

    A total nightmare. I have booked with this site twice in the last 2 weeks all involving airfare rental and hotel and both times as been a total nightmare. The dates changed on my itinerary by no fault of my own and all any rep rep can say is my apologies for this but we can cancel the booking which is totally inconvenient. I even tried to reach out to the Corp office and the prompt gave me the exact same rum around. Never again will I shop with your company. And I will make sure no one in my family does either.

     
    • RyeNisha says:

      Exactly!!!!!!! I’m goin through this right now as we speak I’m so LIVID !!!!! I will never use there service again n I’m getting my lawyer involved to start a lawsuit cuz this 3rd party is a joke n BULLSHIT !!!!!!!

       
  • Kathleen Andrade says:

    In my entire life I have never seen a company such as yours blatantly defraud their clients. On August 30, 2020, I was searching Priceline for First Class ticket prices to take a last minute business trip from Santa Barbara to Virginia. I was only searching for First Class. During my search, one of your Express Deals popped up. The Express Deal read that the fare was $867.99. I looked over everything and the notice at the bottom of the Express Deal stated “First Class. Carry-on bag and advance seat selection included!” It does not read Mixed Class or Economy Class. In fact, when a customer clicks on the deal to get more details, there are no details about the class of the ticket either direction so the customer is left to assume that the class is the class advertised on the Express Deal. WRONG! I booked one of your Express Deals and was duped! Sure, I got First Class on the departure but Economy Class on the return. There is a very specific reason why I wanted to book first class. Now I am stuck with this ticket that was not even what I was searching, not what was advertised. My only choice is to dispute my CC bill right now and rebook through someone else. Shame on YOU! I will be posting this comment on the BBB and with the Attorney General’s Office because this is clearly a bait and switch tactic – FRAUD.

     
  • JLB says:

    Priceline commits fraud.

    Stole our money and no services/products were rendered and they won’t give us our money back.

    Everyone needs to contact their State Attorney General’s Office to file complaints. Also, contact new media, blast social media and file a complaint with the BBB.

    We get to get the word out that people should be aware and leery of doing business with Priceline….the do not care about their “customers” or “customer service” and are only out to take you money and run away laughing while they do.

    Priceline sucks!

     
  • Ileana Pagan says:

    I recently purchased two tickets to ROme (July). 5 days before leaving I requested an update in our last names in order to reflect the same info as our passports. I spoke to 20 agents which was very frustrating in order to make the changes in our airline tickets. Changes were done, but your company was unable to resubmit our tickets again. Some of your supervisors even suggested to cancel our tickets and get some kind of refund without going the extra mile. I explained that we had our cruise reservations made and that we needed help, but it was useless. I was on the phone with 20 of your reps the entire weekend with no results. Thank God, we flew to New York and were able to fix this situation in a Delta counter. Your reps and even worse your supervisors, are totally helpless. I could not believe that you had technical issues and could not resubmit our tickets. The experience was extremely frustrating and we almost lost our planned trip. Nevertheless to say that I WOULD NEVER RECOMMEND YOUR COMPANY AND NEVER USE IT AGAIN.

     
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