Potbelly Corporation Corporate office Headquarters

I have been trying to contact potbelly by email about their broken app 4 times & I have yet to get an email back

It’s getting really frustrating

It should take that many emails for a reply back

Problem w an order. I have been calling and calling please contact me back by email since calling doesn’t work. I had an issue with an order at royal oak mi. They gave me 2 wrong sandwiches and refused to remake. I would like you to make this right

I went into a Potbelly in downtown San Antonio TX at the River Center Mall and ordered a kids meal and was told I could not buy a kids meal. They were only for kids 12 and under. What I want to know is how do they know that it wasn’t for a child. I was not asked and since when do children go up to counters and order their own meals and pay for them. Just cause I was alone. So from now on when you want a kids meal people make sure you have a child with you. On top of that they were not nice about it . The person who told me I couldn’t buy the kids meal was very rude about it. I guess no business is better than some business. Thank you Potbelly, that was only my 2nd time in there. I had originally gone in to complain that I was over charged the 1st time. But the lady said I was wrong. Thanks again potbelly.

Hi,

I went through the Potbelly Machesney Park, IL Drive through on 9.7 and ordered a Powerhouse salad. I got back to the office and there were no eggs or hummus on the salad and the lettuce was very brown and wilted. Not a good lunch. I called the store and was told I could come back and get a replacement. I did not have time to leave the office again and so went back today for my free salad. I ordered two of the full Powerhouse salads (one for me – complimentary and one for my husband) I got back to work and both my husband and I had salads with absolutely disgusting, brown, soggy lettuce again. He went back AGAIN and the manager was a bit rude as he saw nothing wrong with the lettuce. They did remake the salads again, but the attitude that went along with the visit was sorely lacking and not very friendly customer service. We own a company and utilize your restaurant quite often for customer lunches. I cannot tell you how many times we have had wrong or unappetizing orders that have been discovered after we arrive back to the office. Each time this happens, one of us has to go back to the restaurant or deal with a sub-par meal or missing items, oftentimes when we barely had time to go to pick up one time, let alone two. This extra time away is costing US a lot due to downtime. As business owners, our customers are ALWAYS right and are treated as such with respect and kindness. We are very disappointed in the customer service and quality we have been receiving from this local site. Unless customer service, the quality of food improves, and we receive a genuine apology/incentive, we will have to find other restaurants for our office to utilize.
—- Very unhappy customer

My friend and I had lunch at the Pot Belly located at 4023 Summit Plaza Drive, Louisville, Kentucky 40241 on Friday, August 4, 2023, at approximately 1:00 p.m. We were not sure we had made a good choice upon entering as the restaurant at first glance did not appear to be very clean. We decided to stay and placed our order.
It took us a while to find a table that was sort of clean enough to sit at. Upon receiving our food, her sandwich was “okay”, except for the bread being burnt. My sandwich had meat on only one half, and was also burnt. As it started to get busy, we just decided to write it off as a bad experience and not complain, just leave.
All the while we were there, however, we realized that our initial assessment of “not very clean” was more accurately, outright filthy. The walls, the chairs, the tables, all had dried food and dirt stuck to them. I had the misfortune of using the restroom before we left, and wish I hadn’t. It was worse than a country roadside gas station restroom.
As we were leaving, my friend approached the manager and very politely made him aware of the condition of the restaurant. While talking to him she observed the area behind the counter where the food was prepared and spoke to him about how uncomfortable it made her to see the filth back there, knowing that’s were our food came from.
The manager spoke not ONE word to her, he let her speak and when she was finished he turned away to one of his employees and just staring shaking his head.
I just want you to be aware of this situation. The Paddock Shopping Center is a lovely place to shop and visit and one would expect that the restaurants located within would be held to the same standard. I guarantee you I will never visit another Pot Belly Sandwich Shop. In relating our experience to another friend, she commented that she would never eat there and that many other people she knew also would not. It appears it has earned a reputation in the neighborhood.
Anyway, like I said, I just thought you should know how your franchise is being represented in my community.

My husband love pastrami sandwiches and he fell in love with the pastrami melt you guys serve only yo be told it was a promotional product no longer available. It’s such a popular sandwich I can’t believe you all have removed it from your menu. Well you just lost 2 potentially loyal customers!

Taylor Street Potbelly – ANOTHER BAD EXPERIENCE. The same unprofessional, rude, obnoxious, confrontational, ignorant woman is still acting the same ans is NOW PROMOTEDTO SUPERVISOR. Came to this Potbell on 11/3 got treated rudely again. Still waiting on my refund and a call. I WILL NEVER PATRONIZE THIS POTBELLY EVER. So Potbell reward bad behavior by promoting IDIOTS… Wow.

2nd Time HORRIBLE EXPERIENCE

Garett Ellenbecker one of the district managers is very unprofessional to the point where I had to quit working at Potbellies. He often would make very inappropriate sexual comments. He must be doing this as well to other employees

Let me start by saying that this used to be one of my go-to favorite lunch spots in downtown San Antonio and I ate here OFTEN as I live a couple blocks away.

This review is a reflection of this particular location and my most recent experience for which I will NEVER go back!

I came to this location around 3pm for their pot pie soup with my service dog. (My dog is a extremely well-trained, well-behaved and mellow service dog) As I walk in a lady eating at a table informs me that I cannot have dogs inside. I stated he is my service dog and I am only getting a soup to-go. She walks up to me (I’m now realizing she is an employee) and tells me even if he’s a service dog he cannot be inside and to show her his ID. As I proceed to get his ID, I begin to inform her that, per the ADA he does not need a vest or tag but that I would gladly provide her his ID card. She then tells me that she doesn’t like my “attitude”!!! What?! My attitude????! I’m informing her of the laws, not giving an attitude.
At that point I say “excuse me? I’m not giving you an…”
She looks the the guy behind the counter taking orders and tell him to REFUSE ME SERVICE!!!

I am in such disbelief of the situation that I leave. All this goes down In Approx. under 3 mins!

I CANNOT even begin to express how absolutely DISGUSTING this treatment was! I will never eat here again or endorse this place to anyone I know!

The manager is named Jennifer and she has a very obvious disgusting sense of authority to be able to treat customers (especially loyal ones) this way.

We went to YardHouse instead and it was a muuuuuch better experience!

There is no one a customer can contact at this company. I’ll have to take my age discrimination suit to the authorities. Why do they hide?

I’m trying to reset my password, when I do, still get “invalid password”. Tried creating a new user, that isn’t working either. Somebody please help me? Need to place catering order for this Wednesday.

I was just called “an ugly old fat fucker” by a cashier in Normal IL. There was NO MANGEMENT and I was refused a contact number.

As I left she screamed across the counter that I had not paid yet that was lie. Quite embarrassing.

She mocked me for my shaking hands, and my age and appearance.

I either receive contact Monday or I’m filing suit with 7 different agencies that help the elderly and the disabled like me.

I had a great experience at Potbelly restaurant on the 300 block of Wabash Street in Chicago. Waitress Annesha was so helpful, professional, intelligent and friendly, she made my in dining experience very enjoyable. Order was fast,food delicious and the entire staff was upbeat and professional. I will return and bring my friends .

Good afternoon
I am or shall I say I was the previous shop GM for the Burlington mass shop. I was recently let go for reasons unknown! When I took this job I let George Furness know I have a fiancé going thru stage 3 cancer and would need two weeks off down the road. To take care of her! This past Friday I went to my shop to do schedule and get my self prepped to come back to work and I found the shop door locks changed. I had the. Reached out to employees to find out why and I was told George said if he hadn’t heard from me I was coming of schedule! My fiancé had surgery and then complication after complication and two more emergency surgeries! At this time I was stuck with her at hospital and was not reachable ! And from that I was let go!
A little history about my beginnings at potbelly
Pulled out of training 5 weeks early ! Never had any support from George heard from him once a week
And saw him if lucky once a month ! Took him 3 weeks Juat to get me any passwords to computer because he had no idea what he was doing ! I took store over with two employees and George never came to help us! I was lucking enough to bring staff from my previous job ! Hours were extended with out my knowledge hence multiple complaints and refunds this happen on numerous occasions
At one point he told John b we were open on weekends which we were not and had over $600 in refunds and gave the store a bad rep! I hired night staff. I hired weekend staff I cleaned store up and I did this all on my own no support from George !!
He lied after my round table interview said he would train me on what I missed out on and I never saw him after that week later I was promoted! He has no
Knowledge on potbelly he’s always telling me to ask jen from one federal fur help because he didn’t have the answers, but yet went thru all the training!!!!
He’s unprofessional and rude to managers and spends his week at airport! Census is he doesn’t have a car and is double dipping at another job. His previous employer was at airport which is now where he spends everyday supposedly helping them and not even acknowledging his other shops !!!!!
He had a Gm interview show at my place for airport while waiting the candidate said George cancelled on him 3 times and said personal reason. If they are so short staffed why cancel
I just want to be paid my pto time for past two weeks
I never gave my notice nor Told George I quit!!! In reality if I was let go I should have a check with 24 hours we going on 72
I just want to move on from this and be paid my time
That man is the most Uncompassionate person I’ve met and worked for! He is not qualified for the job he’s in. Follow up with jen from 1 fed and Braintree Gm they will tell you!
I’ll wait for My pay , not wanting to report to labor Board, I do not want to contact a lawyer but if need be I will , what he did was in called for He was in my shop and he couldn’t even handle working a day! My fiancés life was at risk and this is what I was treated like. Shameful
Thank you for your time
Respectfully
Steve s
Shop 294

I need to speak solely with a gm, two of your current employees called me a nigger, one employee is a manager, both employees called my phone over 20 times harassing me, made slurs about me and my mother who’s sick with cancer.

I would much greatly appreciate if i could speak with a vp or gm as soon as possible.

One employee is a jackson mi associate and the other is a southfield manager.

I put in for partime job as the restaurant Is close to my home the interview seemed very positive I have 3xsperience in the food industry and when filling out the app I was lead to believe they needed people I was not hired this potbelly location is in the forum I. Universal city the assistant manager Johnathan messaged me there not going forward with hiring me I feel I was discriminated against maybe uz I’m over 40 what reason would they m ot hire Me I even was told a hourly wage at interview and was told they were very flexible with my hours

Bad customer service at Richmond Va location. Employee obviously did not want to be at work. Projecting bad attitude towards customers. I noticed all the comments on this website are negative. Potbelly you need to get your act together—sounds like not hiring the right employees for locations. May need to increase hourly rate and hire quality employees. You get what you pay for!!!

The employees are always on there phones when the mgr isn’t there they are leaning on the counter on there phones between customers the only reason they have passed inspection is because the mgr does it all the employees are always on there phones

Ordered two sandwiches on tax day (wreck) bought through the app always enjoy . I was so sick on Tuesday vomiting and diaherea my husband was very sick also. I bought at your Crestwood location. You might want to look into this before it goes further.

The (317) 423-9043 business phone number for your downtown Indianapolis has a disconnected number right now

The fact that you can’t get help after 6+ months with an account issue is ridiculous. Automated emails are helpful. I need a live person to respond and actually attempt to help.

Had a bad experience at 1720 N Orchard Ave suite 100 AURORA IL, I was in line at 501pm and I was the only latina there everyone else was caucasian. I was in line with 4 customers and I was the second one to order. A lady with a small kid place her order where is did not say “order here” another employee female took her order. The guy making food told me I’ll be with you in a bit. So I waited I moved over still waiting and he instead takes the guys order behind me. Now I’m standing there for a moment no one acknowledges me. So I ask Angelina the manager where do you order she said there with the guy. I said I was standing there and he didn’t ask me what I wanted to order. I asked for the managers name Angelina she said. How does this work do you go by Caucasian first and Latinos second? Unacceptable. Please review your cameras and see what they did.

We entered an extremely large order (135 lunch boxes) on Friday morning for a Saturday conference; only to receive an email on Saturday morning at 8a stating there was an error in communicating the order to the in-store system. However, the store was notified of the order details through a backup system but the system has not received confirmation that the order was received. When I reached out to the store they simply said, SORRY but we CANNOT accommodate you!

Imagine receiving such a response on the morning of your conference needing 135 lunch boxes within 2 hours! with no phone call no assistance except figure it out on your own! What if I didn’t check my email I would have been expecting to receive the delivery!

This was EXTREMELY unprofessional and truly disappointing … still as of today NO PHONE CALL
NO ADDITIONAL EMAILS NO ASSISTANCE AT ALL ….

I really would like to know if this is how the corporation organization is run? I look forward to a response. My confirmation # was 8179035760640001

Dear Robert Wright,
My husband and I have been customers of Potbelly restaurants for many years. We’ve been to many all over the chicagoland area. We moved into the city 2 1/2 years ago and were excited that one of the restuarants was next door to our building.
However, we were not excited after eating there. It’s dirty, the service varies from not so good to worse and it simply does not represent Potbelly’s in a positive light. It’s a big disappointment.
Another concern is that our building backs up to the restaurant and people park in the alley in front of our building’s garage doors ,to pick up their “to go” orders , while blocking in and out access to our building with their cars.
Were writing to you because we would like to see Potbellys represented as a clean restaurant with good services that you don’t mind eating at. It would also be helpful to do something about the “pick up” parking that is illegal in the alley. We have sinage posted which people choose to ignore.

Still haven’t received an answer of any kind……. 5th time!!!!!

I have been trying for days to find out if my g/card has shipped……..4 tries. Haven’t received any kind of reply. Order # 6323, could someone help me……please