Richard J. Portillo
We ate at Portillos yesterday in Woodburys MN. When the table was cleared (of a LOT of plastic utinsils) I asked if any of it was recycled? The young employee I asked said NO, wished they did. I was appalled. Even at days away from my 85th birthday in our home WE RECYCLE especially plastic. On my FB page I will post “buyer beware”. If you plan on eating at a Portillos and recycle as much as you can, you may want to check if your Portillos recycles.
Rockford location is in need of serious management and employee review
*****This was an reply to an e-mail sent to me by one of your managers at the Homewood location. I also forward pictures for his review. I may also post my Experience online because of the way we were treated after our complaints. They treated us badly at the companies expense. Please read below******
The order was three hot dogs with two large fries, with a large Lemonade. Portobello sandwich with large fries.
The chocolate cake was supposed to be given by Kim, to my daughter as a courtesy for not getting the order right the first time and making her drive all the way back on her birthday today. She clearly stated to Kim, that it was her birthday and how much of an inconvenience it was because she had other things to do.
However, She waited another 15-20 minutes in the drive up, just to get a sandwich that completely looked and smelled like garbage without the courtesy cake. So, If you cared enough to hear my full compaint, you would have know what my order was on today.
The amount paid was a little over $27 dollars, credit card#3616. What should have been great sevice and only took a little of our time turn out to be a disaster on a special day.
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