Where is Portillos Restaurant Corporate office Headquarters

I have contacted Portillo‘s several times over an issue that I had with a catering order I called on December 26. It is now January 9 and I am still waiting for a return phone call my salad was made wrong and sent with no dressing and my beef taste like metal And nobody seems to be able to take care of this issue for me. I think it’s a terrible way to do business and I hope this doesn’t happen to anyone else.

Portillos in Champaign, IL stopped serving the ribs, to which my family is seriously attached, a couple of years ago. Picked some up when we were in the Chicago ‘burbs a couple of days ago. Are they ever going to offer the ribs in Champaign, again?

LOOKING IN DENVER. The perfect spots are on E. Hampden Ave between Colorado (4000 E) and Havana (10000 East). Now retired but was a commercial real estate appraiser and be assured the population here would LOVE IT>

I am a developer from Tampa area & talked briefly with Randy Gus I believe it was when I was on way to Europe 30 days ago.

I and friends know your co and have eaten at you new store in St. Pete by Tyrone Mall.. I have a site I think can work for your co in Largo area, have whoever handles this call me. Rick Hardwick 727-243-9292

Nice to know that you guys have a corporate policy against paying cash through the drive through at your Fortwayne Indiana store. I’m missing a leg and couldn’t come inside so they wouldn’t serve me. Nice to know, I’m sure EVERYONE in Fortwayne will want to know that aswell.

PLEASE bring a Portillo’s to Salt Lake City!! It is a literal desert as well as a culinary desert here.

I went to drive-through at Portillo’s at 1500 Busse Rd Elk Grove Village Il on May 8 2023 and order Italian sausage. When I got home I noticed that the sausage was burned (black) so I went back to Portillo’s to complain to the manager. She apologized and said that the charge will be reimbursed and she gave me coupon for free sandwich for future. The $9.26 was never reimbursed!
When manager tells you that she will take care of your problems then she should be responsible to satisfy consumers. I will never eat at this restaurant again!

I love u guys, but since can’t find one here in TEXAS have to do 4 hour drive to Dallas, would u please build one closure to killeen texas I am really ready to take flight back to Chicago where I am originally from because there is not one restaurant close to the food u have, miss the Italian beef? what I would give for one right now, thank u for such great food.

My husband/I went to your location on Rt 59 in Naperville on 12/24 we got in the drive thru at 4:30 pm they came out and put cones up at 4:50 pm we were close to the window and a gentleman came out and said they will not serve us because they close at 5pm after we had been in the line since 4:30… I work in retail and if someone comes in the store before closing we have to take care of them… very disappointed.

Register # 045 0018217, Order # G53 St. Charles, IL . I went there today for lunch and I tried to buy (6) $50.00 gift cards only to be told, NO. I bought (8) $50.00 gift cards about 2 weeks ago with my credit card and there was no problem. This time they told me I could only buy $100.00 worth unless I was paying with cash. These gift cards were being purchased on a corporate credit card. How foolish! I spend 1000.00’s of dollars at Portillo’s. Virginia Gentile 630-220-6076

When is red sauce comming back? Covid 19 is over! You can still order it in #10 cans, you have a line full of steam tables. It’s not the same with out it. Charge extra I don’t care! Big beef with hot peppers and xtra red can’t be beat, your making a mistake. It’s not just me used to meet all my friends on lunch there, now we move around.

We can’t get a problem solved. We were charged double for a $100 gift card and have not gotten our money back. It was the Merrillville, indiana store. This happened in October!!!!!!

The Avondale, AZ,10331 W. Mcdowell rd. location needs better management & also classes in better communication toward their employees. Employees are often fearful of taking personal sick days, because they will get reprimanded or given a cold passive aggressive response from managers over the phone. Employees have earned accrued PERSONAL sick time. It is not Portillos’ management’s business what employees do or don’t do when using their personal time. This keeps happening time and time again.

Portillos hiring staff, needs to learn history. To refuse to higher Hispanic BI lingual staff, because they wear their hair braided, is just ridiculous. Many cultures, throughout history, on every continent, have worn braids. To refuse hiring even Hispanics ( & others )IF they have braids, in & of itself, is RACIST . And shows a gross lack of historical knowledge.

I am a Hospitality teacher, does anyone know if Portilos has a slogan?

Where is my slice of cake for my birthday??? I get emails from you all the time!

I live In Rockford IL, my family and I frequently go to Portillo. On 10/28/2022 at 10:30 am and YOUR employee argued with me. Please tell your employees it’s not a good look to argue with a customer over placement of the sticker numbers they place on the cars. I have a disability and can’t reach the windshield I asked him to put it where I could reach it because they don’t always take it off the windshield and the employee argued with me about where it has to be. I drove off without purchasing anything. How rude!

I’m am a Chicagoland that moved to Texas that has eaten at patillios for years and years to come . I very happy that you guy’s are coming here and by the way I have followed and eaten at all the locations that you all have been at here , places have them to sale the cheddar croissant because that as well as all the other choices will buckle the knees of the texas family’s . It’s my favorite and I know it would do wonders here . Thanks love you guy’s great food

Today I picked up lunch through the drive thru in Merrillville, Indiana. I ordered a Roast Beef combo. Got my ordered and headed home. As I bit into the sandwich I found that the sausage was burnt to a crisp and totally inedible. The workers had to know the sausage was burnt beyond being served to a paying customer. I had to go to another appointment so I called the store and the young lady hung up on me. This is not acceptable. I have pictures and my receipt.

East Tn (Pigeon Forge) needs a Portillos. All year we stay busy and it’s time for something new in the south. We’d love to have y’all here.

Please consider Casa Grande AZ for a location. We now have lucid motors, lins buffet, Texas roadhouse and much more industry and housing developments. We have been portillos customers since Dick opened the dog house in Villa park,IL. now at our age it has become a hardship to drive to Tempe to satisfy our craving. I do believe with all the industry in casa grande,AZ Portillos would be very popular. PLEASE CONSIDER US. Thank you

As a person who was born and raised in Chicago now living in SC, please I implore you, come to Myrtle Beach!!! There is so much tourism here that you would not be sorry plus you would make a lot of ex-Chicagoans very very happy!

Portillo’s in Sycamore, IL and Nanci truly embrace their community. May 24th, Nanci and the Portillo’s team prepared meals for our hard-working and very appreciate nursing staff. Although other businesses and health care organizations have returned to “normal,” long-term care communities and nursing homes still languish under State imposed regulations and isolations. Though it all, our staff has showed up every day and fulfilled their commitments to the older adults entrusted in our care. Portillo’s knocked the ball out of the park by CARING FOR THE CAREGIVERS!!! The food was delicious, but being remembered meant so much more. thanks you Portillo’s for showing the love!

Today I visited Portillo’s in Gurnee IL. I ordered a full slab of ribs when I opened box they had a very unpleasant odor, I tossed them in the trash. After waiting 20 minutes. I waited 20 minutes for these ribs, They looked like they had been boiled and given to me. However the young man(Jaylen) calling the numbers was very kind and professional to all the customers, because of his pleasant attitude I just tossed the ribs.

Waited in line for over an hour at the Homewood Portillos. Just ordered a burger, shake, and a whole chocolate cake. By the time we get to the window they tell us there isn’t any cakes. They also couldn’t find record of our order to refund us our $45.00. The manager said we have to wait until Monday so that corporate can review and then give us our refund! Everyone at that restaurant acted as if nothing was wrong and didn’t offer sincere apologies. As if it was a fuckin joke! THIS IS THE WORST SERVICE THAT I HAVE EVER RECEIVED AT A PORTILLOS RESTAURANT!

I USED TO LIVE IN ADDISON, ILLINOIS AND LOVED PORTILLIOS BEST EVER I NOW LIVE IN FLORIDA IN A TOWN CALLED ESTERO. IT IS AN UP COMING AREA WITH LOTS OF COLLEGE STUDENTS. I HOPE YOU WILL SOON COME TO THIS AREA I KNOW IT WOULD BE A GREAT MOVE FOR YOU AND ME. BEEN TO BRANDON AND TAMPA SO I AM A FOLLOWER..

I think should have a Portillo here in SaintLouis mo there is a lot vacant ground to build here I use to live in Glenview,ILL I really like your way you operate your business there

Will Portillo’s ever come to Portland, Oregon? We need it here…

I arrived on 1/29 at 6:22pm. I ordered the 2 hot special. When the server asked what toppings I wanted I asked for Ketchup, Mustard, Onions, Chili & Cheese. The server then told me rudely “Well then you want a Chili/Cheese Dog. Not the Special!” I said okay then give me that and she again rudely snarled at me “Well that’s going to be extra!” I said I would be willing to pay the extra money. She then became more frustrated as she was trying to figure out how to ring up my order. I said if it’s too much trouble then just give me the original 2 dog special. The server then yelled at me “DO YOU REALLY EXPECT ME TO RING ALL THIS UP AGAIN?!” I was totally embarrassed and offended. I demanded to speak to a manager who then took my order and said she would talk to the employee. She apologized and took my order but when I received it there was no ketchup on my dogs. I came all the way from NY and drove 45 minutes from my family’s house because I heard so much about your Hot Dogs. Well my first time to your establishment will be my last time. You really shouldn’t have someone like that working in customer service and your manager did nothing for me short of her apology. Not worth the trip.

Since we moved down in southern Illinois and across the Ohio River from Paducah Kentucky we have not been able to have a Italian beef or hotdogs that was not a hamburger bun ! We miss your food so much ! The food down here really sucks. They think a hotdog on a hamburger bun and sliced in half is a good hotdog! And forget finding an Italian beef! Don’t let tell you about salads! I would appreciate if you put a Restraunt down here ! Food sucks down here!

Ok I think you need to look into opening a Portillo’s in Fernandina beach Florida Yule Florida it really growing lot of land still available, and to the beach 5 to 7 miles Conner land available. It’s a win win for sure .

The Portillo’s on Lake Street in Bloomingdale has had very bad service. They frequently get orders wrong. The part of the order that is right is cold when you get it because they have to correct the part they got wrong. They never give receipts with the orders so you do not know if you have been charged right. I am at Portillo’s now and have been told there is a 15 minute wait for a beef sandwich. After a 15 minute wait I got my food and are now waiting for my receipt because I asked for one.

Had the worst service at oak lawn, IL. Sat in drive/thru for 30 mins to get home find my order was totally wrong. When I called to let them know manager hung up on me not once but twice. Then I went back to restaurant and Sal the manager is very ignorant. Told me to Shut my mouth Or he would call the police. Call in the food quality isn’t good. And I ordered a combo and I got three pieces of beef. What’s a charge for a sandwich it wasn’t even worth it. Left many voicemails and emails in the corporate office can’t even called me back. I will tell you I will never go back to another portillos after this experience.

Please bring back your soups and your garbage salad!! I want the tomato soup back. Don’t make go somewhere else.☺

I have been eating from portillos for years. I have my worst experience at the Homewood, IL location. My order was incomplete, I had to ask several times to get my order correct. The young adults played and talked to each other, my. My fries got cold while waiting for the correction og my order. My chocolate shake was made before the food was ready, it was a nasty mess it sat too long, it stared to bubble and shrink. I ordered a big beef I had to throw half of it away. I will never get at Homewood portillos again. It was me and my two sisters who had this unforgettable experience. This was our dinner.

💫There is no where to spill out your beverage before throwing it in the garbage. This would help Portillo’s employees out.Easier,cleaner and less chance of getting hurt.$ave Portillo’s time and money! THX’s.I value your feedback 🤑🤑🤑

Hello can you please send the tamales back to Brandon and Tampa stores please please please?

I’ve been calling the corporate office four times no response I called Portillo‘s in Brookfield Wisconsin and blue mound because of some problems I had with a meal they offered me two $25 gift certificate still waiting for them over four weeks the manager said that she had them in a envelope and they were in her office and they were supposed to be mailed out well then I should’ve received them I only invite blocks away from them also I left my phone number for corporate office three times I called no response my phone number again is 262-782-2616 I would appreciate a callYou can ask for Linda and I hope this isn’t the kind of business you’re running

Do you plan to open a Portillos in Santa Fe, NM which is the capital of the state & we have approximately 5 million visitors every year. Rudy’s BBQ just announced that they are opining a store later this year in Santa fFe. What are your thoughts?

Can you bring a Portillo’s to Louisville Kentucky we have so few restaurants and definitely hungry people

My Name Is Mrs.Lawanda Smith and I’m writing this about my Husband Mr.Jonnie Smith he works at Store 19 Very Faithful to his Job Loves His Job been on yall team for 15 years and He’s Trained People that have been there less them him and seen Them get Moved up and he’s been Promised to be Moved up and it never happens he always on call and shows up he’s 57years old and still have to work in the cold and he don’t complain he stay late to help people with there Job barely making money to pay our rent But He Loves His Job he’s work though this whole pandemic me being scared for him but he knew you all need him so who ever this concern Please Show my Husband Y’all Care about his Work. Thank you Very Much.

You desperately need to open a location in Nashville Tennessee

I have gone to Portillos in Oswego Il for ever but the last 3 times they have screwed up our order . This last times as 2 weeks ago the did again I ordered 2 lemon cake and one chocolate and hamburger and big beef and cheese fries, 2 reg fries and My salad was very wilted .
They read it back to me that was on the bag but wasn’t in the bag I called and talked to the manager he took down my name and address supposedly and was going to send me free meals . Very unhappy with this place . I have never received any thing . Also when the pandemic started My husband went there they weren’t wearing gloves or masks he talked to manager about how careless they where being . He won’t go there any more . So I went there and this is what I had to deal with . I won’t be going back . They are going to lose lots of business. I know several people that won’t go back

Villa Park I meant

I worked at portillos and I have to say worst management ever this is also recently because I just quite yesturday or 2 days ago and I’m sorry portillos in cold park but get that act together because u lost 10 people and up

I’d like to just say the manager at the portillos on route 34 in Oswego named Tim or Jim is the most disrespectful and disgusting human ive ever met he should never be allowed another manager position at any location EVER ! He has no customer service he yelled in my face and told me to get In my car and leave while I was trying to explain to him that one of his employees were being disrespectful. this is not the first time he’s been this disrespectful I really do believe he need to be removed and terminated for his actions .

Its time Portillos recycled. Awful. All the plastic that goes into the garbage in the restaurants!!!! Also take out. The paper bag receipt ! Think of the earth !!!! ?? the food is good but really. Its 2020.

Portillo’s cheeseburgers are the best of the best. They look exactly like they are pictured. We eat there almost every day. With that being said their fish sandwich is greasy, over cooked and horrible. I say this out of love. They did try to add a slice of cheese and lettuce to mimic McDonald’s but they don’t even come close to the Fillet O’Fish…………and I really love Portillo’s. Their fish sandwich sucks big time. Not even close to McD’s fillet O’Fish.

Portillo’s hamburgers, strawberry shortcake, chocolate cake, onion rings, everything else is wonderful but someone there either learns how to do fish right or leave it off the menu.

The secret of McD’s fillet O’Fish is in the plain simple steamed bun and the fish isn’t over done.

We’ve been frequent customers of the Portillo’s stores since 1973, beginning on North Av., Glendale Heights. Then everywhere else in the greater Chicagoland area, plus Indiana & both stores in Florida. We’ve had reunion parties, in Niles & Schaumburg.

Recently we’ve heard of staff cut backs in the Minneapolis area – Woodbury, even w/extended hours. I’ve seen photos of empty stores at lunch hours. That’s pretty sad.

Even so, we’d still love to have a store, & eventually stores, in Roswell, & the exploding greater Atlanta area.

Regards,

William (Bill) and Lynn Saracco
Roswell, Ga. 30076

678 344 3595 (I don’t text)

We ate at Portillos yesterday in Woodburys MN. When the table was cleared (of a LOT of plastic utinsils) I asked if any of it was recycled? The young employee I asked said NO, wished they did. I was appalled. Even at days away from my 85th birthday in our home WE RECYCLE especially plastic. On my FB page I will post “buyer beware”. If you plan on eating at a Portillos and recycle as much as you can, you may want to check if your Portillos recycles.

Rockford location is in need of serious management and employee review

*****This was an reply to an e-mail sent to me by one of your managers at the Homewood location. I also forward pictures for his review. I may also post my Experience online because of the way we were treated after our complaints. They treated us badly at the companies expense. Please read below******

Mo,

The order was three hot dogs with two large fries, with a large Lemonade. Portobello sandwich with large fries.

The chocolate cake was supposed to be given by Kim, to my daughter as a courtesy for not getting the order right the first time and making her drive all the way back on her birthday today. She clearly stated to Kim, that it was her birthday and how much of an inconvenience it was because she had other things to do.

However, She waited another 15-20 minutes in the drive up, just to get a sandwich that completely looked and smelled like garbage without the courtesy cake. So, If you cared enough to hear my full compaint, you would have know what my order was on today.

The amount paid was a little over $27 dollars, credit card#3616. What should have been great sevice and only took a little of our time turn out to be a disaster on a special day.