Where is Popeyes Corporate office Headquarters

Popeyes Headquarters Address and Contact

Popeyes Logo
  • Address: 4555 Roswell Rd, Atlanta, GA 30342, USA

  • Phone Number:
    +1 404-201-6935

  • Fax Number: N/A

  • Email: N/A

  • Number of Employees: 2,500

  • Established: 1972

  • Founder: Al Copeland

  • Key People: Al Copeland

Popeyes Headquarters Location & Directions

Popeyes Headquarters Executive Team

Name

Title

Alexandre de Jesus Santoro

President

Andrew G. Skehan

President of International

Jacqueline Friesner

Chief Accounting Officer

About Popeyes, History and Headquarters Information

History

Popeyes was founded in the year 1972. The company has been active for almost 47 years now. The founder of the company was Al Copeland. The company had first opened its doors in the year 1972, named as ‘Chicken on the Run’. The founder of the company wanted to compete with Kentucky Fried Chicken or KFC, but his restaurant failed after several months. As per the company’s history states, it had sold ‘traditional mild fried chicken’, but the company’s business was slow, and the chicken team realized the company have to sell a spicier alternative to their standard chicken recipe if they wanted to impress flavour-seeking customers.

The founder of the company had reopened the restaurant four days later, renamed as ‘Popeyes Mighty Good Chicken’. By the year 1975, the company was again renamed as Popeyes Famous Fried Chicken. The company founder started franchising his restaurant in the year 1976, beginning in Louisiana, USA. The chain had expanded to Canada in the year 1984 and reopened its 500th restaurant in 1985. BP Newman had acquired several franchises in Texas, USA, and surrounding states as well. Two hundred more additional locations were also added during a period of slower expansion. In the year 1990, Copeland Enterprises was in default on almost $391 million in overall debts, and in the year 1991, the company had filed for bankruptcy protection. During the year 1992, the court had approved a plan by a group of Copeland’s creditors that had resulted in the creation of America’s Favorite Chicken Company or AFC, in order to serve as the new parent company for entities like Popeyes and Church’s – which another fast-food chain specializing in chicken as well. AFC had become a limited public entity in the year 2001 with its IPO or Initial Public Offering. Then in the year 2014, the company had announced it had re-acquired full control of its seasonings, recipes, and other proprietary food preparation techniques as well, from Diversified Foods & Seasonings – which had remained under the control of the company’s founder and his estate after the creditor sale of Popeyes to AFC. The company had continued to license the seasonings, recipes, and techniques from DF&S for a yearly price as ‘spice royalty’, before buying them outright for almost $43 million. DFS still remains the leading supplier for Popeyes, until the year 2029. The headquarters of the company is based in 400 Perimeter Center Terrace NE Suite 1000. The name of the place is Atlanta, while the name of the state is Georgia, USA. The pin code of the area is 30346.

About

Popeyes is an American chain of restaurants that are focused on providing various kinds of fast food recipes and dishes, especially its simple meal of fried chicken, along with biscuit and honey. The company has over 3,100 restaurants under its name, across 40 states in the USA and also 30 different countries across the globe as well. As of the year 2013, the total revenue generated by the company is more than $206 million. Also, the number of employees working at the company is more than 2,100, as of the year 2015.

Services

The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of fast food dishes and recipes, manufactured by the restaurants of the company itself. The products that are sold by the company include fried chicken, vegetables, biscuits, Cajun cuisine, seafood, etcetera.

Popeyes Headquarters Photos

  • Robert Crabb says:

    Where can I send you some pictures of our experience

  • Robert Crabb says:

    4-09-24, 8 p.m. we went to Popeyes in Prescott Valley, Az. 2 people standing waiting for food when we went up to order it was a dine-in order 1shrimp combo, 1fish combo (flounder) both lg size 1 fish sandwich and an order of wings, sitting area was empty, fountain machine overflowing sticky soda all over floor, our food came out I was floored the shrimp literally looked like over brown odd shaped hush puppies, the fish sandwich’s were soggy Mayo was running clear picked it up and just slide apart bun and all both sandwiches, couldn’t even hold it the smell was so gross the shrimp was so dry and when pulled apart was sticky and smelly. I have pictures I have posted on yelp and their own location reviews, I don’t want a refund I don’t want coupons I just want y’all to check this franchise out before they literally kill somebody with food poisoning. Read their request on both yelp and their website.. your company name is not being represented to the standards a a good Popeyes franchise which I loved before this one opened up..

  • Marietta Cox says:

    Popeye’s in Naples Fl. Was terrible. They have changed the way the chicken is cooked. Almost no breading at all. Looked like chicken was baked til it was dry!!! Out of shrimp,out of tenders, out of macaroni, no spicy chicken and staff was very indifferent. Appears from comments below that Popeye’s no longer wants to be in business.

  • Christy says:

    The Popeye’s on 5th Street in Tyler Tx has the rudest people I have ever tried to order food.It was embarrassing that the lady with the scar on her face would not service me as I walked in and walked from work to get food..SHE SAID THE LOBBY IS CLOSED AND I WILL HAVE TO ORDER THROUGH DRIVE THROUGH..I SAID IDONT HAVE A CARE YET STILL NO OTHER OFFERING TO GET MY ORDER!! ITS RIDICULOUS HOW I WAS TREATED!! NOT HAPPY CUSTOMERS AT ALL

  • Dwain Broughton says:

    I NEED SOMEONE TO CALL ME I GOT A Complaint on Popeyes 257-310-6722

  • Dwain Broughton says:

    I NEED SOMEONE FROM POPEYES Corporate OFFICE TO CALL ME. I HAVE GOT A COMPLAINT 256-310-6722

  • Jamie winckelmann says:

    Please make good on your offer of 6?wings with purchase of $10 or more.

  • Jamie winckelmann says:

    Not only was your server rude he would not let me speak to a manager. He also would not honor the coupon for the six free wings that I was entitled to for spending over $10. I chose my type of wings which is the Parmesan garlic. He said it never showed up on my order and he cannot do anything for me. I have my receipt I have my order number and I would like to be compensated for my hour and a half of time not to mention spending $12 on macaroni and cheese when their menu said it was $8.99 . He wouldn’t make good on your offer and was extremely rude and said if you don’t like it don’t come back ! That is no way of doing business considering your food is always deliousious. And I frequent your establishment and never have had an issue. I will attach my receipt with my order number I would like to be compensated for my order, chicken wings and possibly time whatever you can do would be much appreciated. I thank you for your time have a nice day. Sincerely, Jamie Winckelmann.

  • Jamie winckelmann says:

    I went to Popeyes in Baldwin ,ny 11510

  • Tracy Killings says:

    I went into a Popeyes chicken yesterday in West Covina or La Puente actually California and your chicken wings that you advertise for 599 they are selling them for 699+ the staff was horrible. They were making out near the oven in front of the gas, the manager standing right there didn’t say a word, this is one of the worst Popeyes ever the chicken was horrible. It was nasty I couldn’t eat it. I got three flavors of your chicken wings and they were nasty. They were overcooked and no flavor.

  • Eric crook says:

    I can’t beleave what happened at your restaurant no one taking orders at the drive threw I pulled up to the window thinking maybe I can get help there 2 of your employees seen me in my truck and walked away not offering to help . Then the manager is at the drive up window counting money I honked my horn totally ignored me . What kind of service is this ? As much as I stop by your restaurant and get this . Even after the 2 girls walk away not helping

  • Susan Wilbur says:

    I went to your store in Palm Coast FL yesterday for the first and last time. The Manager over charged me and didn’t seem to even know his menu items and pricing. The drive through wasn’t operational. When I got home and opened the order, the chicken tenders were a mangled mess of fried matter, totally disgusting. My large order of red beans and rice was actually 3 small orders. The menu price was $28.99 and I was charged $40.84. I will never go back to this restaurant and will never recommend it to anyone I know, and in fact, quite the opposite. My order was # 81.

  • Lewis young says:

    I went to Popeyes on Lamar Ave in Memphis TN a young man was selling Marijuana over the counter and two more of they employees Linda & Tamara was exitin the women rest rooms where they where smoking Marijuana ill never go back they unprofessional at that location

  • jill britton says:

    I think you need to permanently close the Lake St. Louis Missouri location. They NEVER get anything right. I ordered the surf and turf. I got the surf but no turf. I also ordered a sweet tea and got regular tea. I have a limited amount of time on my lunch hour to wait in the line and then get the wrong meal. This is not the first time this has happened. In the past I have had them run out of food, their electricity was down, the cashregister was down, no one was even there during regular business hours! This location is the worst! I like Popeyes but I have had it with this location.

  • Richard Garcia says:

    Posted on Facebook Galveston Eats concerning the 61st street location. 03/02/2024

    I went to the Popeyes on 61st…never again. What happened to them? The chicken was small with hardly any meat. It had 0 flavor. The people in the back were laughing obnoxiously loud. Then after about 20 minutes of that, they started playing marko polo. It wasn’t just bad, it was shockingly horrible! The only polite one was the young lady who took my order. She was very sweet and wasn’t actually like the rest of her coworkers. In fact, she may have been the only one working. She didn’t have a name tag, so I don’t know her name.

  • Disappointed Customer! says:

    Popeye restaurant in Mentor Ohio on Mentor Ave, is the worst restaurant in the area.It opened less than a year ago, and it has the worst customer service, slow,rude, and lazy employees and the store is filthy dirty, with boxes all around the front of the store, food and paper all over the floor. ALWAYS a 30 minute or more wait time!!! Not one restaurant in the area is that slow. I will never go back there again. It is awful.

  • Mark says:

    First unsatisfactory carryout eating experience at Popeyes Leesburg, FL . We live 10 minutes from Popeyes location and always had hot food when we got back with carryout. This time mashed potatoes weren’t even warm , briskets were flat and barley warm but the biggest problem was the 10pc. chicken tenders that were barley warm and looked like they were all cut in half. When I opened box , at first glance I thought they were Calamari strips and they were also barley warm. Only item that was correct in temperature was the coleslaw. Should have went to Publix for our chicken …. maybe next time .Very disappointed.

  • Marcus Rye says:

    This has to be the worst Popeyes in the history of Popeyes. I ordered my food paid for it $39 waited 30 mins for the order several customers behind me with much larger orders came in got their food, in the mean time I’m still waiting. I asked for a refund another employee asked what happened I explained I’ve been waiting over 30 mins. The employee who waited on me asked could he make my order real quick. REALLY! When I finally got my order it was totally wrong, the manager came out offered no assistance, what a waist of time. AVOID This STORE ALL TOGETHER

  • Andrea D Nachman says:

    I have never come across a more rude person in my life as I did today at the Sardis Rd. Charlotte, NC. I found out his name is Damien and he was the manager !! He told me if i didn’t like it to go somewhere else. And I’m guessing the people in front of me did just that as they left the drive through and turned around . They girl working the drive thru before he interupted was very nice and said she would fix my food as I was afaid Damien might spit in or something. Clearly he has had that attitude from the start as there where NO customers inside and only the person in front of me who left..and then me who left mad and astonished.

  • Cindy says:

    You all are Cheating the Customers. U charge $9.99 for 6pcs Wings in sauce. Actually it 3 broken. Why I purchase 6 wings regular (fried) I got 6.
    Why are you All under cutting the Coustmers Popeyes?

  • Judy says:

    Food I bought at Popeyes was not even warm called the store told to have a nice day. I spent 28.19 on cold chicken order 76 on Sunday Feb25 at Queen Creeek Az was this customer service handled properly?

  • Mike Mineo says:

    I would like to email to Popeyes corporate a photo of the interior of a store in Las Vegas. Can anyone provide an email address to send my message? (A corporate customer service email address is what I need.)

  • Mark Abbott says:

    They hired me as a general manager and they used me and another person as fill in and then our GM was taken time away from our checks due to it was hurting her labor and she didn’t record all the employees hours and she only let her favorite have all the hours and then she tells everyone that she doesn’t have to work on weekends and has never done it and she won’t do it or she won’t work a night shift . How dose Gordon really think that he is helping his business by allowing his GM to steal money from the employees and then her boss does not do anything about it this business is totally wrong and needs to be reported to the better business and how the employees don’t use gloves or picks up food off floor and feeds it to the customer

  • Moneka Johnson says:

    Store #4429 in Louisville, GA charged my debit card for $6.47 this morning at 5:00. Someone in that store stole my card number. I called and spoke with a male “manager” and the first thing he said was damn. I gave him the total and the time that transaction was made. His only comeback is that they are not open for business at that time of morning. I stated to him that it didn’t mean no one wasn’t in the store. Now, I have since locked that card and have reported it stolen with my bank. I understand that it was less than $10 but it’s the principle. We live in a small town and it is almost 8:00. I’m going on social media to let people know that this location is stealing your debit/credit card numbers. I will no longer be supporting this business. Once I make my post, others will not as well. I hope to hear from someone soon.

  • Evelyn Redden says:

    The number of time store number 10715 has gotten our order messed up is unacceptable. I suggest to get people in here that pay attention to what they are doing. Asked for 2 breast got 3 legs 2 tights and no breast at all . I ASKED FOR HOT AND CRISPY THEY GAVE US THE CLASSIC .AS WELL AS DISRECTFUL. MY ORDER NUMBER TODAY WAS 64. I TRIED CALLING AS I HAVE ALOT TO DO WENT THROUGH DRIVE THRU. I WANT A REFUND OR THEM TO GET THE ORDER RIGHT. THANK YOU HOPEFULLY YOULL GET BETTER PEOPLE TO WORK HERE IN DYERSBURG TN

  • Andrea morain says:

    Tonight February 13, approximately 8 PM I received my order from Popeyes chicken in Albuquerque New Mexico on 10074 Coors Boulevard. I ordered 16 piece wing that is promotion right now and I received another one along with a two piece upon eating the six piece chicken wings. I opened it and it was completely raw on the inside now am I feeling sick but I’ve already took a bite out of it absolutely disgusting. I’ve called the store over and over again and the phone is off the hook. I’m hoping to get a hold of corporate office because this is not the first incident I’ve had there but something needs to be handled and situated because someone is really going to get sick this is raw chicken and E. coli is a serious matter

  • Roland Howell says:

    I am very disappointed with your Company in Casa Grande, Arizona. There is only one franchise in the town and it is very poorly managed! I would never go to the store again but it’s the only one in town. I love the Chicken sandwich ! It’s just upsetting to go there. Someone needs to look into the Franchise or what ever it is and get New Management to run it! Please!!!

  • Linda Vlassakis says:

    I purchased 3 of your 6 pc. Chicken with fries and Cole slaw from your Maple Shade , NJ store .
    The cashier/ server charged me for items I did not ask for and mixed up the dips causing mouth burns and upset stomachs to children .I want a refund.

  • Dexter says:

    This is regarding the Popeyes 1401 S Slappey Blvd, Albany, GA 31701
    This location on the outside looks horrible on the outside. The employees tell customers not to eat there due to the bad kitchen equipment and the management. This place needs to be shut down and remodeled ASAP. Please, fix this because I want ya’ll to be in Albany.

  • Barbara says:

    This is regarding Popeyes 1500 W. El Camino Ave. Sacramento, CA 95833
    I have been a customer at this location since opening and through Covid. This Popeyes only takes counter orders for cash and EBT. I use Debit card and I prefer not to use the kiosk. The black women behind the counter wouldn’t take my order so I walked out. Relay on to the Owner/Manager this practice will end up costing this Popeyes to lose customers. There are 2 other locations near, so far they are not using this type of service.

  • Elsa says:

    This Popeyes location is 622 Park Ave., Worcester Ma. 01603 phone number 508-762-9210. So disappointed with this Popeyes location I went through the drive-through. The intercom was not working. There was a white paper that was curled hard to read, stating for you to go to the window and order your food upon arriving to the window to order my food I was greeted by young woman and asked me what I wanted, my order was 16 piece family mild chicken meal, red beans and rice, mac & cheese and six extra biscuits. To my knowledge and what I have read on the board of the drive-thru this meal comes with two sides, Cajun fries and eight biscuits all for $50.81. What I received was classic chicken 12 piece red beans no rice no fries 12 piece biscuits and to top it off. Everything was cold unfortunately because my order was incorrect and I do not live in the area, I called this location 20 times within three hours not one person picked up the phone. This is horrible. Popeyes should be ashamed of having this poor customer service. I live a town over I had to go back out to spend more money.

  • Eddie L Murphy says:

    Today I stopped at store#4014 the address is 6120 West Silver Silver Drive, Milwaukee, WI 53218. I went through the drive thru. I sat at the speaker for a few minutes when I there was I noticed a piece of paper taped to menu board. It was curled in so I could not read what was on it. I took my ice scraper to hold it open and it read “pull to window.”  There were 3 cars ahead of me. So when I got to the window. A guy wearing a rolled up black wool hat and bright multi colored shirt but mostly dark green was at the window. I say to him the sign on the speaker can’t be seen.  He looked at me and said “Man fuck that sign. I ain’t fixing it. They will figure it out like you did. What you want?” I look at him and said really. I placed my order anyway. I was very specific in my order 3 piece all dark meat no wings or breast and red beans and rice. I had a gift card with $7.99 on it and cash for the difference.  My order was $11.15. I handed him the card and a $5 dollar bill. He handed me a drink and a bag with a box in it. So I asked him for my change. He said and I quote “what change?” I said you owe me a dollar and eighty-five cents. He said and I quote “Here’s a dollar we don’t have fucking change like that here. Next you come here don’t be doing no split payments I don’t like fucking with shit like that  old school. “ I just drove off. When I got home I opened my box and found a wing and a breast and drumstick in the box. I normally checked before I drive off but I was still dealing with the change issue. This crazy.  

  • Kathy Williams says:

    Hi,Just wanted to write and say our experience today at our local Popeyes store here in Dublin georgia was unbelievable, first thing we noticed was cars wrap to the side of the building, and I thought one of the women in the car was asleep. Come to find out these people started coming inside, me and my husband ordered but they didn’t have any tea and I didn’t know they had no spicy chicken. The dinning room was very dirty and they had some women sitting inside listening to music on her phone,pretty loud. We waited and waited after about 20 ,30 minutes we said something to the time it was taking for everyone. She then told us that was fine, they make all kinds of money there and ours was just a drop in the bucket after we asked for our money back, One thing is for sure we will never go back to that Popeyes.

  • Cadie Fortin. says:

    Hello my name is Cadie Fortin, I was a former employee of the Franchise in Harris Pennsylvania located on Jonestown Road. I called in to receive my W2 for 2022-23 and the manager. Bless me I did not catch his/her name. She was rude told me to go to the website Paychexflex.com however the website was not giving my information. I told her this and she would not let me speak. She just told me to stop yelling which I wasn’t yelling until she kept interrupting me. Now I am coming corporate.. Is this how we treat customers or former employees? I mean I do not eve live in Pennsylvania anymore I am currently located in Washington state. And I need it sent to me. She said there is nothing she can do to get me my w2. I need to file taxes. This is complete and utter inexperience and lack of communication skills to employees and others. How can you legit tell a person you can’t help them and get rude w them when the Policy of a company is CUSTMORS ARE ALWAYS RIGHT. not granted most aren’t not and such but as a former manager of stores and other fast food place I know my rights and the customers. Not to mention emoployees you actually need to comply. So as of now I cannot file my taxes due to ignorance of a manager in thag specific store.

  • Jennifer Maddox says:

    Greetings , I was charged 28.99 for a 12 piece chicken only .The whole entire meal with sides is 26.99 I am confuse store 2697

  • Jerrel Ott says:

    Store 81 in Orlando they lock there bathroom doors and my wife was in the ladies room so they just ri rinsed off my hands and the manager start screaming at me in front of all the people that was eating. So she say no one. Is an allowed in bathroom less she lets them in. I’m not a 5 year old. What a piece of crap way to embarrass someone
    I know corporate will not do anything. Because it’s all about the money

  • John McKinney says:

    Need help at
    Montgomery Southern Boulevard

  • Richell says:

    Just ate at store #2642 in Killeen TX. Took at least 15 minutes for our order taken. Another 25+ minutes get our food. There was least 8 people working. Employees belonging on a corner table. Used bathroom and was out of toilet paper and toilet seat was very loose. Was not busy in store. Unprofessional attitudes of employees.

  • Connie says:

    Why can’t a person request a Popeyes in our town? We have NO chicken places in Huntingdon,Tn

  • Joseph Michael Cooper says:

    We desperately need a Popeye’s in Freeport Illinois! Thank you!

  • Pamela says:

    My name is Pamela Brooks I have my brother Philip Brooks which is here in appear and disable at Popeyes in Moline Illinois. He is not getting paid that is the issue. I don’t know who I need to talk to or who is May concern can you please email me back

  • mesikan says:

    I would like to know why Popeyes Chicken restaurant in Calixico California doesn’t have a scanner to scanner.
    So how can I cash in my rewards.

  • Rhonda says:

    I have a complaint on the restaurant that sold me some raw chicken

    • Joe Candelaria retired Tax Auditor says:

      I purchased a 2 piece meal yesterday..In looking at recipt..I was CHARGED a BEVERAGE TAX..I did not purchase a beverage…why was I charged a tax?? California is already a high tax state??

  • Gail says:

    Walked into Popeyes restaurant at Merchant’s Crossing in Cape Coral/North Fort Meyers Fl at 5:30 pm and was told that I would have to come back because he was leaving(a guy sweeping) and he had “shit “ to do. Sorry I thought that what you were supposed to do was take care of customers. That’s the worst way that I have ever been treated in a restaurant.

  • Rodney Rentschler says:

    How come if I don’t have exact payment for my lunch ,, you get to keep the change???

  • Edith Allen says:

    Hi I went to Popeyes in Augusta GA.on Walton way and I bought two 2 piece platters from n December 26 the chicken were terrible it was so hard and crusty on the outside I couldn’t eat it I just pick over it the side orders were not hot it just was warm and they were terrible too I don’t live in Augusta I live about 50 miles from Augusta so I call back the next day which is today and spoke with the manager and I explain to her about the food and she didn’t even apologize for it she didn’t have a nice attitude she just said bring it back I explained to her that I don’t live there and i didn’t have all the food because what I did try to eat by picking over it I threw it away only thing she kept saying was bring the food back at this point I was getting mad so i just hung up the phone I eat at Popeyes all the time I never had food as bad as that but that’s not the one I always eat at I always eat at the one in Orangeburg S C and they food always good so I know the chicken and side orders wasn’t right I feel like when I spend that much money on food it should eatable I were very disappointed and I were really hungry that’s why I try to eat it I were not trying to get something for nothing I just wanted her to know that the food wasn’t good

  • Danny Barnes says:

    I went to your location at Palm Coast just off of hwy 100.
    Been there several times.
    Ordered the usual 3 pc wing.
    The wings were tiny. Really tiny.
    Never seen wings that small.
    Took a picture of them in the basket but can’t attach the photo.
    Spent over 14.$ for combo and a pepper. Was at KFC 2 weeks ago got a 4 pc combo for less money.
    Their wings are never big but at least consistent. I suggest if you are going to charge a premium price you should provide a superior product. The wings I got at KFC were a lot bigger than the ones I got at Popeyes today.
    I have gotten bigger wings in the past at same Popeyes location.
    Today they were tiny like immature birds.

  • GLORIA Domino says:

    I’ve waited15 minutes to talk to a manager and still wairing,in Longview Tx. This has to STOP. Whomever is over this store would be sad to see how their store is. being ran.Not only did I not get my coleslaw I paid for and didn’t get,but also chicken wasn’t marinated and my tea wasn’t sweet just a waste of my hungry time. Now, I have a list of ti.es tha I could name but I’m so fed up with giving yall chances to hire good people that care about Popeyes and cook the items right,and to be friendly,and just give super quality and just wow us with great service. I just want the order corrected on my 2pc thigh and breast Cole slaw and fries sweet tea. Spicy I’m just tired of every time I go there it’s an issue. Can u please send someone to pop up on them at being unprofessional.

  • Larry says:

    Hi my name is Larry kelso, and I visited one of your restaurants in Columbus Ohio, I went to lunch and ordered a spicy chicken sandwich combo and on my way back to work from lunch opened my sandwich and took a bite out only to look at my sandwich to see that was raw in the middle and had a foul smell to it, I called back to speak to a manager to tell her and she said I can replace your sandwich combo, no apologies or sorry it happened and you want me to spend time and gas to come back to your store just to replace it…. I’m very inconvenienced and sick from eating your food and you want to not go above and beyond to make it RIGHT??? Very unremorseful and unprofessional……. Larrykelsops23@gmail….would love a proper response

  • Alvin C Webb says:

    I’m trying to get one of y’all to call me from the corporate office give me your address everything they open the case with Popeyes at 11 68-2028 and I went to the hospital I do have food poisoning from eating y’all’s raggedy chicken did y’all deliver me with order number 71 out of store#12245

  • Alvin C Webb says:

    Getting sick in your store eating rotten chicken that was delivered to me on the order number over here at your Popeye’s Chicken in casselberry at 2 3 7 2 3 7 0 7 that’s 200 East State road 436 I went to the hospital I have food poisoning from your rotten chicken that I had to carry back up to the store and the managers didn’t want to do anything at all whatsoever my number is 321 557-6317 Alvin Webb

  • Alvin C Webb says:

    My name is Alvin Webb and I went and bought chicken last night from your 200 East State road 436 casselberry Florida 32807 store and they sent me on a delivery my order number was 71 okay was rotten chicken so I walk back down the store to get some assistance and it was other customers in there complaining about the rotten chicken that they’re serving out of that store the manager didn’t want to help me none okay so I got food poisoning I went to the hospital got the paperwork and everything and your did not reimburse me the $22.06 for the classic meal with the two wings in the white breast with a biscuit fries okay the manager always keeps the phone off the hook day and night with nobody can call in to complain okay I so I got sick with food poisoning and I heard that y’all open the case number 1168-20 to eight and nobody’s called me back or try to contact me about this okay so I’m going to give you a one chance before I sign the papers with the lawyer the lawyer said he’ll take the case okay and fall suit against y’all but we can settle this if you call me at 321-557-6317 as soon as possible my daily birthday is July 11th 1961 and I’m going to pull out and pull that store number and give you the store number because your manager didn’t want to help me because I’m a white man okay and she’s a n***** okay so this is the problem that we have I hate using that type of language but she needs to be fired from that store they never take the phone and keep it off the hook but now they starting to do that over the store it’s been going on for a year now the store number is #42245 that is the store number so they open up a case and they told me I was going to be refunded by going back online and redoing it okay so I went back online the lady said it’d be 3 to 5 business day how true that is I do not know my email address is webbalvin44@yahoo.com so based on the information that I’m giving you you can call me at 321-557-6317 and just get this problem resolved yes I have been injured by eating your chicken and the store manager didn’t want to make a report on it okay because I guess because she gets bonuses off of that store when she don’t have no complaints that she has to file to the corporate office I want the corporate office phone number and I want the corporate off faxed where I can fax this medical papers over to y’all and resolve this issue that we have yes we can sue you or you can handle this out of court call me Alvin Webb thank you so much for any response I can get from y’all have a good day

  • Donnie Ray Groce says:

    I have never been in a fastfood restraunt and was spoken to so rudely I spent $51,00 dollars and the order wasn’t correct over half missing and the quality was awful. I’ve done put in a yelp,Google reviews of your store in Indianapolis on Madison ave.i wasn’t offered a receipt the manager told me basically to go fuck myself….. I think something should be done about this. My name is Donnie Groce email is drgroce7@gmail.com please get back with me

    • Alvin C Webb says:

      My name’s album Webb I did a delivery order last night from store 412245 order number 71 the chicken was rotten I had to go to the hospital to find out that I have food poisoning okay from your restaurant and they open up a case 1168-2028 and hasn’t done anything about it they said they reimbursing the $22.06 I went up to the store because I tried to call the store and the managers always keep the phone off the hook when nobody can call in okay and then that’s over there at the store 200 East State road 436 casselberry Florida 32702 these people don’t do anything to help anybody they have a bad rating at the store and I want somebody to call me back my name’s Alvin Webb my number is 321 557-6317 and maybe we can settle this issue without me hiring a lawyer and take you all and sue your ass for serving rotten ass chicken okay so there’s my phone number you see if you can call me

    • Alvin C Webb says:

      Can one of y’all call me my name is Alvin Webb 321-557-6317 before we file a lawsuit against your stupid ass business over here in casselberry at store pound 12245 for serving rotten ass mother f****** chicken I just got out the hospital today

  • Robin Edwards says:

    I would like to know why Popeye’s is no longer honoring the “coupon enjoy two pieces of chicken and a biscuit FREE! with the purchase of a large drink. If they are no longer honoring the coupon offer, they need to stop printing them on the back of the receipt.

  • Rico says:

    For a few years, the lobby of our local Popeyes has been closed due to “labor shortages“. I have been corresponding through your Facebook page, letting them know this is unacceptable and all I get are canned responses. No action has been taken for two months and it is becoming very frustrating and I hope you can address this issue as soon as possible. I ride my bike and I can’t use the drive-through window and I would like to be able to use the restroom and use the drink station. With the lobby closed none of those options are available and it’s totally unacceptable.

  • Renee Wilson says:

    I just order a 16 piece chicken for my daughter through doordash at the location on lake street in Rochester after waiting 45 minutes the cancelled my order. This is the 3rd time your company has screwed up my order. I was ther last month in person order the 24 piece meal deal they only gave me 16 pieces and refused to fix the order. Someone from corp. should go in there at lunch time and see hoe bad the are running your company. My 66 dollar order my not mean anything to you but thats a lot to me and is a treat for my family. You all make your millions but reallt dont care about your customers.

  • Susan Broussard says:

    I am from Lake Charles, La. I am sharing the “talk” of what is being said, tried and true about the quality and size of the chicken served. Many, (myself included) have ordered
    Chicken and the sizing of the pieces are not the quality or size of the Popeyes we all have loved over sooo many years. Now, the legs look like Cornish hen legs. What a disappointment because Popeyes is-was our favorite. I don’t go there now, many others comment on restaurants reviews and No-One has much good to say.
    With this being said, we do have two new chicken places opening here in the very near future…I will be checking it out!
    No more comments to discuss. I am just sharing the terrible chicken, (I could add other issues but primarily this is the chicken issue. I hope you care enough about your locations and personally check out your investments. …
    Just show up as a customer at various locations. Check out what is really representing the name Popeyes.

  • Elmer Hall says:

    Can’t get my phone orders to work. Manager was no help. Need phone number so we can figure what’s wrong.. any help appreciated

  • Ray in Rock Hill says:

    I placed a mobile app order at 4:29pm on 11/25/23 for a 6pc wings. When I arrived at the 1350 E. Main St., Rock Hill, SC location, I was informed the system was down and the store was closed for service. Will you refund the amount of $6.53 that was debited from my account?

  • Anotherpissed dasher says:

    The joplin MO store is the absolute worst store iv ever been 2…. about 95% of dashers requests orders from there iv seen 5$ orders .are it past 10-12$ because it’s been denied so many times the min. Wait for a doordash order there is about 30-45 min…. they are ALLWAYS and I mean ALLWAYS OUT OF EVRTYTHING!!!…they never have more then 3 employees working and that’s if your lucky this store has been closed more then open because of staff shortage… this store should just close…

  • Tanika Washington says:

    Today I was at your Popeyes the address 6350 New Hampshire Ave. takoma Park. One of you manager was talking to your employee in a disrespectful way the manager told the employee that she was going to smack her and the other manager they was trying double team her your manager staff that you have at this location they needs to be fired or do some to training both of your managers are rude to customers to how they did that young lady he is a manager please deal with them

  • Lydia acevedo brocker says:

    I just love your chicken, it’s so delicious and crisp, great favor, I live in small town in brookings, Oregon I wish we had a popeyes here,instead we have KFC which I don’t like, anyway I went out of town notice a popeyes in manteca,ca couldn’t wait to taste your chicken I even took a picture of my self so happy, just thought I would share this story..thanks for reading this..Lydia acevedo brocker..p.s. if you want too see the picture I took reply take care…

  • Roenika D. says:

    I ordered 2 bacon and cheese chicken sandwiches which I got no bacon. Whomever they had working the window was pushing out food and didn’t give us until we said something. They did not say they were out of bacon or anything . This is what I get for going so late to this morrow location. I work fast food , so for them to be lazy with food is ridiculous. If they don’t like the job then quit . If I can get someone to reach out that’ll be nice .

  • elizabeth carlton says:

    hi there, went to popeyes at 6085 stage rd, Bartlett, TN 38134 tonight and ordered a family 16 piece classic meal, your employees are so rude and argued with me when i was ordering. She kept telling me she was out of everything extra i wanted to order and also when i get home, i am given half spicy and half extra crispy, which we could not eat due to being burned. i also was given only two sides instead of three and one of my sides was only half filled. I paid alot of money for this food for my family and wont be back. I am also sharing this info with our news stations here, they go out of there way to check out unfit restaurants. How can they not have enough chicken when it is 6 p.m. dinner time. This was a horrible experience and would hope someone from your headquarters would check into all of these complaints.
    Thanks

  • Donna Stromatt says:

    Need a call from someone that would want to know about ongoing theft in one of the stores. 404-849-9904

  • Maria Abel says:

    I can’t tell you how disappointed I was when I ordered your “chicken” nuggets for my granddaughter. Where exactly is the chicken? All she bit into was 3 layers of fried coating and a M & M size piece of “chicken” in the middle. This product is not up to par as your other food items. We love love the shrimp, the wings, the fried chicken!!! We had to throw it out and go to your competitor. Please meet with your culinary team and rethink this item through. Thank you for your time and attention to this matter.

  • Melinda Long says:

    I attempted to call our local popeyes to place an order for this coming weekend. I wanted to give them time to ensure they had enough chicken to fill the order. They DO NOT have a phone. I contacted the corporate office for their help. What do you know…no one answered. Advised me to give them my number to be contacted via text… they couldn’t help and recommended me to go in the store. What a joke. Who runs a business and not have a phone. A company who is not customer focused and does not care about their customers. A company who has employees who will do anything to keep from doing any work. I will be deleting my app and acing my order with a company who values their customers

  • BodkinSharon@yahoo.com says:

    Me and my husband went to your Popeyes located in Harrison Ar. Went through the drive thru and got a 10 piece tender meal the chicken or what you call chicken was horrible it was rubber like I took it home air fried it for 12 more minutes and it still was like rubber we don’t think it was real chicken don’t know what but not chicken . Won’t waste another 38.00 dollars on your chicken or rubber again

  • Elizabeth says:

    You don’t answer your phone!
    Please immediately remove my address from the previous post!!!!!!!!!!!!!!

  • Elizabeth says:

    I am sending this comment in a letter to the SJC Popeye’s.Friday, Oct 6th

    Popeye’s Chicken is delicious! We have always felt Popeye’s employees are well trained and hard workers. The restaurants are always clean and comfortable and that is a plus because they are always busy places of business.

    Today our visit to the new Popeye’s on 28722 Camino Capistrano in Laguna Nigel was a unicorn, an anomaly and unfortunately a shocking experience.

    We walked into the restaurant at 12:00 noon during what is normally a rush time for most restaurants. We were the second couple in line. It was extremely hot in the place. The gentleman in front of us asked the manager to please turn the air conditioner on. The poor employee behind the counter who was taking orders was LITERALLY sweating. She used her arm to wipe the sweat as it rolled down her face. (We should have left!!!)

    After the polite employee took our order we looked at the empty place and was shocked to see the bizarre seating. The three booths have very low seats and very high tables. We laughed as we sat at one of the booths and my armpits were below the table. We moved to the ONLY table not directly in the hot sun in the really hot restaurant that allowed for normal eating.

    When the food arrived, it did not have the normal freshness of Popeye’s chicken. I am not sure how that happened because we have been eating at other Popeye’s for years and have always enjoyed loved the food!

    The receipt we were given Is attached.

    As you can see, the receipt does NOT contain the number needed for the tellpopeyes.com sign-in and without the number needed, I was unable to leave my concern.

    Also note on the receipt, it says to “SEE BACK FOR DETAILS.” Look at the back of the enclosed receipt- it is blank!

    If this Popeye’s on 28722 Camino Capistrano is going to succeed located next to A’s Burgers and In N Out Burger- both HIGHLY loved and very well run, Popeye’s needs to correct these issues immediately!!!! We hope you are able to fix the many issues your restaurant is experiencing. We will drive to the other locations in the meantime!

    Respectfully,

    Elizabeth Fisher
    33 Jarano St.
    Rancho Mission Viejo , CA 92694

  • Inez guerena says:

    Y or should I say how can Popeyes run out of mac & cheese , yes I went to visit Popeye s in Hawaiian garden on 10 /01/23
    Order a (L) Mac&cheese they said they didn’t have any wow, I didn’t know what to say I was mad ,upset my kids were hungry and that’s what they wanted . Inez

  • Lina says:

    Hemet CA
    Heavy set female Manager with tattoo behind her ear. Refused to give me coupons when I asked if they were available. . . “We hand them out when order is placed.” Since the wait was longer than I expected I asked her again can I please have coupon flyer. She rolls her eyes and begrudgingly did so “Now that I’ve given it to you others are gonna see and ask for it too.” All the while she threatened to walk out.
    The corporation should not issue coupons if they aren’t meant to be utilized by the consumer

  • Everett’s lawn service says:

    Good morning my name is Everett I am with Everett’s lawn service. I am the owner and I take care of the property across the street from your location in Salem New Hampshire at the Hertz Rent-A-Car. And every week that I have come here to take care of the property at Hertz’s , I can’t help but looking over at your property located on 28 in Salem New Hampshire all the weeds that are in the mulch beds the bushes that are not trimmed it just looks so bad out front which has urged me to send this email. Would love to give you a quote for maintaining the property weekly and keeping it up so that it looks presentable neat and clean looking for your customers I would greatly appreciate the opportunity to take care of your property at this location. Sincerely, Everett from Everetts Lawn service.

  • Melisa Carlson says:

    Popeyes Louisiana Kitchen
    2245 W Glen Ave, Peoria, IL 61614

    Traveling through. Female at the window very light skinned with braids was very rude. They requested exact change or a debit card. I asked if I could ask why exact change as I’m a restaurant owner and never needed that request. She said very rude “I don’t know I just work here”. Order 2 piece chicken dinner mashed potatoes, 5 piece tender dinner with mashed potatoes, spicy chicken sandwich, red beans and rice with 6 biscuits. Total $28.78. Paid cash. Sever was rude while taking the order, repeating the order back and at the window. I asked her after we got our food what her name was. Very rude she said “I’m not giving you my name”. I said you don’t have to be rude. She yelled “Bitch you don’t have to come back”. I heard staff in the background laugh. Retuned to the hotel no spicy chicken sandwich. I called the restaurant spoke with the manager. She refused to give her name. She asked for my receipt. Never received a receipt. She claimed we were not charged for a spicy chicken. I asked for her name again she refused. The female in the background (assuming the one from the window) you can come back bitch (I didn’t understand the rest she was yelling). Manager still refused to give her name. Put me on hold never came back on the line. Mashed potatoes had a piece of plastic in there. Food was lukewarm and our hotel is only 2 miles away. Don’t recommend.

  • Larry Cromley says:

    $38.00 for 8 pieces of chicken and 2 sides you are out your minds

  • Pamela Sears says:

    Well, it looks like bad service is a standard unfortunately. I was disappointed last night when I was forced to purchase a combo because the location has a rule that they don’t customize orders after 9pm. I wanted 3 wings and a biscuit which is a very common order that I get at least 4/5 times per week. I will be making a change because it doesn’t sit well with me. I also feel you have forced additional calories on me that I otherwise would not have consumed. I will be exploring legal options.

  • Ms. Smith says:

    As I type this, there is a line a mile long in your drive thru waiting to place orders, no one at the pick up window, no one taking orders, and 5 employees sitting sitting in the lobby. Reading these comments, poor customer service is now your claim to fame. Disgraceful.

  • Rey says:

    I get off at work at 6pm. I drive 20 minutes to go to Popeyes out of my way to go home. I ordered the 12 piece chicken only (spicy). I drive home 20 minutes! Thank goodness no traffic! I get home and open the box! 8 thighs, 2 legs, and 2 wings. I get charged $35.55 and they forget to give me the most expensive part of the chicken… the breast! I drive back 20 minutes to get a refund and drive back 20 minutes to get home… hungry! The manager was at least fast to get my refund! The store # 9938. I spent more than 1 hour of my time running around and in the end I have to wait for 3 days for a refund and no food! I don’t want free shit! I want to know how this will be fixed in case I want to eat Popeyes again!

  • Yolanda says:

    I called to complain on your Amarillo store on paramount. I paid for 16 Dinner i only received 12. I called the store last night but they didn’t answer, I called again today no answer. This isn’t the first time this is happened. Last time I called i got at attitude from your manager.

  • TERRI FRAZIER says:

    I WOULD LIKE TO KNOW HOW IN THE WORLD DOES YOUR COMPANY STAY OPEN.
    FIRST YOU HAVE BAD SERVICE, AND THE PRODUCT IS NOT ANY GOOD EITHER.
    I WAS THERE LAST NIGHT AND MY ORDER WAS NOT RIGHT WHEN I GOT IT TO
    ELDELY MOTHER FOR HER DINNER, (SHE WANTED YOUR CHICKEN AND RED BEANS AND COLD SLAW.)
    WELL, THE CHICKEN WAS DARK MEAT (ORDER 2PC WHITE MEAT)AND BEANS WERE HARD AND BISCUIT WAS LIKE A HOCKEY PUCK. I CALLED THE STORE AND THE YOUNG MAN WAS VERY KIND, AND TOOK MY NAME BUT NEVER SAID ANY AFTER THAT, THERE WAS SOMETHING GOING ON AT THE STORE. I HAVE TRY TO GET THE REGIONAL MANAGER PHONE TO CALL BUT COULD FIND IT ON WEB PAGE OR STORE. I’M VERY DISAPPOINTMENT WITH YOU STORE IN MILLINGTON, TN. NOT ONLY DID I GET THE WRONG KIND OF CHICKEN, I HAD TO WAIT IN THE DRIVE-THROUGH OF 35 MINUTES. DID NOT GET A RECEIPT AND PAID $12.60 FOR SOMETHING SHE COULD NOT EAT. THERE NEEDS TO BE SOMETHING DONE, OR YOUR BUSINESS WILL NOT GROW.

  • Ms Ceasar Franklin says:

    I live in Buford, Ga & this past Friday, 9/14/23, approx 12:05pm I spent $12 & some change @ Popeyes.
    I ordered a 2 piece white with Cajun rice & a side of mashed potatoes.
    I received the 2 piece which was ok, but the Cajun rice, was 1/2 full in a very small container, so I ask if they could add a little rice. Well, faces turned & all they added the rice. In the mashed potatoes order, it was less than the rice, I asked would they please be so kind as to fill it & the young lady came from behind the grill, & said that was a serving, Id have to purchase a large!! A 2 month old baby may have been full after the small serving I received. I can guarantee, if the young lady serving the food, was feeding herself it would be “over the serving size” . She told me that the less than 1/2 cup of mashed potatoes was a serving! (In my line of cooking, a serving is an ice cream scoop) I told her thank you, it wasn’t a serving & I left. I will never return to that Popeyes again & persuade others not to go there as well. The young people don’t have manners, nor do they know a serving, maybe they don’t won’t to be there, but that’s what it felt like to me.
    I am 64 years old & this was for my 2 granddaughters, who are 11 & 7 years old after Leaving school a 1/2 day, they had not eaten, because there was no lunch served that day, it was Buford Home Coming.
    I don’t want anything from you all, but I felt they need to say something & maybe they need to be revamped the establishment. I’ve noticed there is a high turnover at this store & usually you can’t even go on the inside the building. Thank you for reading my complaint & I’m going to pray for these young people, because they don’t know, if they are not taught correctly. I felt the need to say something because, if Corporate doesn’t know the problem can’t be rectified!!

  • Nikki says:

    Popeyes in moline, Illinois is so ghetto staff is up there partying and smoking marijuana closed off the front door so only drive through were open , I witnessed two staff members having sex in the parking lot behind the store , they were only excepting exact change and had no fresh chicken down so a young black male stated he was an assistant manager but had on street clothes stated it will be a 15 mins wait , worst experience ever

  • Chealcey says:

    Store#12285 Now I paid 12.64. 2 pc. All White with beans& rice regular with a Frozen Mango Lemonade. So why your employee give me a leg and a breast. When I pay for all white meat.

  • Brittney lee says:

    I spent $17 just for my ghost pepper wings to be GOOEY & they tell me ” The sale is final because I bit into the wing but they will speak to the cook “

  • Naz Chams says:

    Hi there we keep finding clear plastic in our coleslaw. It’s happened twice in the last 3 months.

  • Malcom b stafford says:

    How come when I pull in to Popeyes? In Franklinton, Louisiana. I go to hand them my Cash App, debit card. And they say we don’t accept your debit card without even trying. Yeah, thank Bud Light, got it bad. Just wait until this goes national.

  • Jeffrey holder says:

    I worked at popeyes in Roxbury ma i went there to ask for a letter show i no longer work there and never got a reply i need this letter for my housing been trying to call corporate still no answer what is going on need a number

  • Xavier Cook says:

    The Popeyes in Detroit address 12218 E Warren Ave, Detroit, MI 48215 at 11:33am the Employee when ordering my food told me all food is made to order to order. I ordered my food and watched her take my blackened chicken patty out the warmer and make my sandwich so instantly I asked can y’all remake this sandwich and the manager said no we just opened all are food is fresh even though they opened at 10 am and I just bought one two days prior I bought one and the meat tough not got like old meat so I think that manager should get fired she don’t have good customer service. And she tryna get ppl sick cuz my stomach was hurting after they sandwich I was just back in class so I could go back up there and I am a precious Popeyes and Wendy’s employee so I know how things pose to go please handle this before I call the news

  • David says:

    Your Windsor Locks, Ct store is a mess, slow service, always out of stuff, sure seems like your franchisee all about just stuffing his/her pockets with money, no quality, no interest on making the customer happy! Making the Popeyes name look very bad!!

  • Michael Abensur says:

    Hello,
    I just watched your tv advertisement where two black women interact over a Popeyes product. The aunt demeans and publicly shames her niece “so good that I know you didn’t make them” (am paraphrasing).
    That’s an abusive way of treating another. I suffered verbal abuse and shaming in my life and still bear the scars. There are much more appealing to advertise your very tasty food products.
    Kind wishes.

  • Velma Pickett says:

    Store #11311 2601 East Ash street Goldsboro, NC. Today I visit this store for the first time. I went inside the smell was overwhelming of piss soon as you get out of the car. Went in the store and it smelled like a dead body inside. The flies were all over the cooked chicken. As good as I love Popeyes I just left out the door holding my breathe. In the south you can bet there is going to be flies but they were really really bad. If you guys keep the parking power washed the flies would not be that bad. Corporate should visit these store often or hire me to ride around to each store in Carolina where I live and maintain Popeyes stores or someone. It was sicken! I’m going back to visit this store in a month or two to see if there are any changes and I’m going to let you guys know and Facebook!

  • Rose Taylor says:

    To whom it may concern.
    Your store in the Rim in San Antonio Texas. You have a GM that is abusing the employees. Need to get fire .

  • sam says:

    Houston, Texas #10379

    IMHO the WORST SERVICE I have experienced in a fast food restaurant. The clerks are rude, slow and inattentive. The clerks have a problem speaking English and expected for me to understand them.

    I called corporate and the phone rings and disconnects.

    If I were to run my business the way you do, I would be out of business in my opinion.

  • Mary Grimm says:

    I was at Popeyes on York Rd & Cranbrook Timonium MD (Aug 3 6:20 pm) when first time customer (Sandy Dee 61 & Mom 84) was asking questions like what are the sides and your employee (young, short, black hair)pointed a finger at the board which Sandy could not read. The girl could hardly speak or understand English. Sandy wanted to order off the kids menu for her mom and the same person told her no it’s too small. Then she asked for the manager and was told no manager. Asked for her name and she walked away. That’s when I interrupted. I started asking questions and they were ignoring me. I asked if anyone spoke English and one of them did. I asked her what was the employee name at the register and she said “ask her”. I did and she just walked away. At that point all the employees were talking in Spanish, smiling and looking away. This is not how you treat customers especially first time senior customers. Both of them were really upset. I had to calm them down.

  • Amie Grace says:

    Hello I placed an online order on 8/2/23.. it was at 8:40 p.m. pick up, after getting home opening it , just to find old greasy chicken, Mac/cheese old nothing was fresh in that box I ordered. Tried calling for at least an hour, no response phone just ringing.. I would like my refund back of 8.45

  • I have to say that your employees have no ethic, have no manners and don’t even know how to address issues. says:

    Hello today I visited one of your places on E Market street Daly City, CA 94

  • Bogalusa Customer says:

    Store No. 81940, located Bogalusa Louisiana. Kolby is the employee name. Threatened to come across the counter at me after I inquiry about a door dash order that they refused to fix for me. No matter how kind I was they intentionally kept serving other customers. Finally I called for the manager because the large man dressed as a woman named Kolby told me “Baby you just got to wait” and kept repeating it. He was very ugly to me and kept being sarcastic and refused to make the order. The door dash order was thirty minutes late. The manger finished it for me. Just so happens the manager has always been kind. But Kolby needs to be reprimanded for the crude behavior and threatening to come across the counter at a customer. It will not be tolerated. That isn’t a good look for the chicken chain. Hard working people understand they have stress in fast food service but they shouldn’t be allowed to be ugly and then laugh about it after a customer leaves. Very very unprofessional atmosphere and I have reported them to door dash corporate. At this point I’m not convinced this statement will do enough. I feel I need to take further action from here. The employee Kolby has bound to of done this before to someone or even a co-worker. Bad work ethic. There was a child in the store as well. I am astonished at the fact the large man approached me face to face with horrid and aggressive attitude.

  • Frederick III says:

    I promise I am not making this up !! Please read and share. EXCUSE THE LANGUAGE. I am only repeating what was said to me by the GM of Popeyes.
    Popeyes located at 4050 N. Tryon Street in Charlotte.

    I go to pick up some chicken for 2 kids from Popeyes on N. Tryon in Charlotte. The Dude in the drive thru used some negative profanity through the speaker. He said “what the fuck,” while we were trying to get my order straight. I checked him on that.
    Get to the window, he is cursing at me like a sailer, (get the fuck outta my drive thru, fuck you, I am the big dog up in here, calling me a Nigger, saying he can settle this in the parking lot), and using all kinds of foul language and profanity at me. He said he was the GM. He threatened me and wanted to handle this in the parking lot. He lifted his shirt up like he had a weapon. Mind you, I AM ALWAYS STRAPPED and hold a CCW.

    All of this because I wanted 2 – 4pc chicken only for $9.79 each….INSTEAD of the 8pc chicken only for $24.00. He was trying to make me get something I DID NOT WANT! I am not stupid.

    I told him, calmly, you will NOT have a job on Monday.
    I pulled off, called the police and filed a police report for him communicating a threat to me. Cops came out, took my statement, gave me a report #, went inside and got his statement.

    This was about the most stupid, disrespectful, ignorant so-called and soon to be EX-Manager I have ever met in my life.

    He just don’t know who he is messing with. Even the Black Police Officer was appalled at what just took place. Hell, I might even sue Popeyes!!!!😡😡😡😡😡😡😡😡

  • Brad says:

    I have been to the Bay Minette AL location twice. The first time there was 2 women (employees) kissing and wrestling in the corner booth. Just left tonight because the lady working the counter was just laying in the same corner booth watching her phone. She made the comment a few times about just just leaving and going home. When asked a question she had a horrible attitude. Customers had to just leave because she wouldn’t get up to serve anyone. People in the back just watched and laughed. Another guy employee was just sitting in his car in the parking lot. This restaurant has went down hill quick. Something really needs to be done at this location.

  • Judy and Ron Griffin says:

    We went through drive thru on Highway K in O Fallon, Missouri, we were going to order the regular chicken sandwich meal, and we were told they could not fill our order for (2) because they had no buns, that they only had the ghost chicken bites, and were running out of other items? (WHAT) We were surprised, and it caught us totally off guard. We left and went to a different establishment. We have had problems before at this location and not sure what the problem is. If this practice continues, you will loose customers.

  • Suzanne says:

    I really hope corporate takes a good look into the GM (Denise) at the Tyler location she’s trying to sabotage that store

  • Suzanne says:

    I just left your Tyler Tx location on loop 323 and your GM (I was told her name is Denise) by the workers who all to feel as if she is sabotaging the restaurant because of personal issues and it shows that she really doesn’t care about the store I also heard another customer say that they came the other day and it was closed at 10 because they had no truck which the workers o ce again said was Denise way of making them fail their inspection. Well during my time in the store she seem to have a problem with everyone in there but the young black girl who’s also a manager ( I was told her name is Jareka) seem as if who the workers are comfortable with.. But the lady Denise seems to have a personal problem with her and the rest of the crew… I over heard another worker say (if she would’ve let Jareka come in and do the truck we wouldn’t be having this problem) I sat and recorded everything I heard I’m a Louisianan and Mr. Al Copeland’s Popeyes and Cheesecake Bistro is one of my family’s favorite and to come here and see the level of disrespect and none service from the supposed GM (Denise) was just atrocious… I took out of my time to report her because she’s rude to all of the workers and it’s personal with her from the things I heard her say and what I heard a few workers saying to each other she’s upset that they make more at the Tyler location than at her Mt. Pleasant is what I believe I heard but that doesn’t excuse her from not doing the right things at the Tyler location… The workers seem to like Jareka and so did we.. There will probably be more complaints coming about the Denise lady I’m sure of it

  • Amanda Owens says:

    July 17,2023@10:30pm
    Popeyes Louisiana Kitchen
    515 Lee St. Atlanta Ga, 30310
    I order the spicy tenders family meal. The associate informed me that the restaurant was closing soon although the time listed on line and on the door said 12am. He informed me they decided to close at 11pm.
    My order was placed at 10:30pm.
    I was told there were no chicken tenders, shrimp or sandwiches available because there were closing soon.
    So I ordered the family meal spicy bone in chicken with fries and red beans and rice.
    He said no fries were available so I changed it to coleslaw and red beans with rice. After paying at the window an associate said we are out of coleslaw.
    So I settled for double red beans and rice. Got home and my family started eating the meal. As we are eating the chicken we noticed the meat becoming pinker and pinker. The chick is not fully cooked in the middle. I’ve tried numerous attempts to contact the restaurant no answer.
    Requesting a refund and I have pictures.
    Very disappointed in my experience
    I don’t want anything but a full refund. No one has attempted to resolve this.

  • Freddy says:

    I can remember my first chicken sandwich at Popeyes what I was in eighth grade a mom took me the chicken sandwich was the best the chicken breast that they use was about big as your hand and the sandwich was big this sandwich that they have now they screwed it up they screwed it up big time I try to email them and call them tell them that it’s the wrong recipe the chicken sandwich that I remember was the batter with the chicken breast was rolled in then topped off with pickles lettuce and and fries with the meal was like around $7 and some change but now the chicken sandwich sucks that they have I wouldn’t even call a sandwich they screwed it up if they would contacted me and listen to me I could tell him how to do it they could pull it up on their files back in 2000 I’m going to try to give him a call again or email them they might not listen to a me

  • Kay says:

    I work in Cartersville GA and occasionally stop by their newest Popeyes restaurant. Since their grand opening, this location has had very poor customer service but nothing was worst than what I experienced today. I was asked to wait 10 min before placing my order. Then asked to pull up and park because the chicken I ordered was not prepared. After waiting 15min I pulled back to the empty window and was told that my order was coming right up and to wait at the window. Not long afterwards a man comes to the window and demands that I pull back up and park. I asked if I could stay at the window since the food was being boxed. He began to yell at me and accused me of running up their time in drive thru. I politely asked if I may just wait for my order to be given to me seeing as though I have already been waiting for nearly 30min for 3 chicken tenders for my son. The man then grabs the food from the employee slings it too me out of the window and slams the window close. I thought it would break! Unbelievably sad to see how terrible people act when they are supposed to render good customer service. His actions were deplorable given he was the manager on duty.

  • Ishmael says:

    Good afternoon I have a idea that will enhance your menu @ a minimum profit of $150,000 annually.

  • Flora Brown says:

    I have ordered from this Popeyes at this location several times trying to give them a chance but they keep selling me old, discolorated Ghost Pepper Wings. They never have condiments or chicken for that matter. There’s always a long wait in drive thru and they blame everything on their “truck”! 452 W Ridge Rd
    Griffith, IN 46319
    United States

  • Gretchen Dyer says:

    Truly disappointed I ordered 2 family box of chicken after holding for 39 min. The manager Jess took my order and assured me she would tell her staff to het the order ready well I told her that I had my great grandchildren visiting and I am disabled band I sent my granddaughter to pick it up and they did not have the order. We ordered mild they gave us spicy. Theses are children I will defiantly would not order spicy. I. The town where mr Copeland came from what a way to be treated.

  • Gretchen Dyer says:

    Need to file a complaint. 504 400 4923

  • Country says:

    One of my favorite things to eat and one of the reasons why I would go to Popeyes, was the chicken tenders with white country gravy. We need the white gravy back. It will make a killing 🔥🔥🔥

  • Brenda DeAndrea says:

    Hello, I need contact information for the Accounts Payable Department.

  • Mike says:

    This review is specific to the Popeyes location at 1300 E Commercial Blvd In
    Oakland Park, FL… Worst experience ever!
    Rude employees (including manager) and when I finally got my food, it was undercooked! I’m fairly new to the area and normally love my Popeyes but this is the 2nd visit for this specific location and had terrible service both times. Don’t waste your time! Go to KFC or Chick-fil-A when you want chicken.
    This place is awful!

  • Maria says:

    I’m a dasher and because the manager has a personal issue with me for whatever reason he won’t allow me to pick up peoples DoorDash. Please keep personal issues away employment

  • Elaina says:

    Worst customer service. Nobody speaks proper English all foreigners and the so called owner Muhebi is rude and disrespectful to customers and his staff

  • Elaina says:

    The worst Customer Service ever the Indian man is very disrespectful, rude and nasty

  • Chris G says:

    This particular store that I am mentioning is located at 4621 Silverhill rd Suitland MD. I stop going to this place 2 years ago because they are very slow when trying to order food. I went to this location 2 weeks ago and I ordered the 10 piece tender meal and I added the chicken sandwich with it. They totally forgot my chicken sandwich so I lost 5 dollars and om I will take that lost cause I didn’t go back but I just went now and I had a very easy order which was a 10.99 order of 6 tenders, 2 regular sides and 2 biscuits. They didn’t put the other biscuit inside and I was totally upset cause I was hoping they get it right. I know I have to check my order but they need to fire this staff because they don’t care about people’s food, there order, I don’t think they care about themselves. I do not recommend this location, I will never go to popeyes ever again and I will put this on social media to boycott this place because of the bad service they give. Popeyes just hire anybody off the street to make your food and give you bad service. 4621 Silverhill rd Suitland MD, 20746 has a bad reputation. Do not do business with this location!!!!

  • T. W says:

    I arrested to make a purchase at the Zephyrhills, FL location at 11:51am and the doors were still locked despite the hours of operation indicating the store opens at 10.

  • Ed G says:

    Why can’t I get a spicy chicken breaded sandwich without Mayo? Been told not spicy without 2 times; yet everything else is available spicy; makes no sense-!!!

  • Colleen Harris says:

    I think it’s extremely sadd that the popeye’s chicken on 8700 Ulmerton Rd largo, florida Hasn’t had air conditioning since January. This is unacceptable for the employees as well as the guest. This is Florida extremely hot and have no air conditioning and have to work under those kind of circumstances.
    Is just really bad business.store #1 1525

  • Jean Villaruz says:

    Why is popeyes chicken gotten small? I took pictures of the chicken we bought from your store location on 3087 Winsston Churchill Blvd, Mississauga, ON. The thighs also. What’s happening? It’s like they drum stick was cut in two. We always buy from your stores. But if the chicken are this small I say it’s expensive for a very small piece of chicken.

  • Johnnette Davidson says:

    I attempted to pick up my door dash order at 12:50 on 6/25/23 at the silver spring’s location in Ocala fl. The lobby was closed ! Drive thru was long and the employee was very rude. Actually yelled through the speaker. Someone should pop up at that location

  • MZT says:

    I was there 6/24/23, store #5754 at 9:29pm, order #696 I ordered through drive up. At the pickup window, the guy in black, who took my order, I think was manager is standing on the side picking zits on his face and arms. Soo disgusting! As I’m looking in the window, I see none of the workers are wearing masks, gloves, or hairnets. Even before covid19, folks handling the food had to wear gloves and hairnets. OMG. The server handed me my and I pulled up to door and stopped. I was about to go in and the same server was coming out to give an order to a waiting vehicle. I handed her my food back and told I her I didn’t want it, and I was so disgusted with what I’d just saw that I didn’t want a refund. Just keep the $11.29 I paid for the #3 combo. How can Popeyes trust their brand to this franchisee.

  • Grace Vozel says:

    I live in Queen Creek, AZ. I work at a church with a food pantry. At Christmas, we get donated gift cards for fast food restaurants to give to homeless. We have given some and the homeless came back and said that the local (Apache Junction, AZ) does not accept gift cards. So I have gone to several others asking and trying to use the gift cards (I probably have over $100 worth!!!!!!!!!!) and NONE of the Popeyes will accept their own POPEYE’s gift cards! This is RIDICULOUS!!!!!!!!!!!!! People paid for these gift cards and they are WORTHLESS! If there are ANY Popeyes in or around this area (Queen Creek or Apache Junction) that DOES accept gift cards, could you email me a list so that I can frequent those ones. If there are not, let me know how I can cash these in to get the money that was paid for them.

  • Geegee says:

    Bring back Cajun rice my son is autistic and this is the only thing he would eat now we are suffering!

  • Selena says:

    I ATTEMPTED TO MAKE A PURCHASE AT Popeyes Chicken located at 985 Market Place Blvd, Cumming, Georgia 30041. TRYING TO PLACE MY ORDER, AND I SAID PLEASE GIVE ME A SECOND SIR, WHEN I TRIED TO GIVE MY ORDER TO THE DRIVE THRU OPERATOR, THEY WERE VERY RUDE AND REFUSED TO TAKE MY ORDER AND TOLD ME I WAS BEING DISRESPECTFUL. HOW AM I BEING DISRESPECTFUL, I ASKED? IF I SAID THANK YOU SIR, OR CAN YOU GIVE ME A ME SECOND SIR, I WAS UNAWARE OF WHAT THEY WANTED TO BE ADDRESSED AS SINCE THE VOICE DID SOUND DEEP LIKE A MALE AND I WAS NOT GREETED WITH A NAME AND I CANNOT SEE WHAT THE PERSON LOOKS LIKE BECAUSE I WAS IN THE DRIVE THRU LINE TRYING TO GIVE MY ORDER THROUGH THE SPEAKER. THEY REFUSED TO SERVE ME, AND WHEN I ASKED TO SPEAK TO A MANGER, THEY ALSO CLAMMED TO BE THE MANGER AND REFUSED TO GIVE ME A NAME, THIS WAS THE MOST DISSPOINTING AWFUL POOR CUSTOMER SERVICES I HAVE EVER EXPERIENCED. I LFET WITHOUT BEING SERVED. All I WAS WANTING TO DO WAS GET SOME FOOD FOR MY KIDS AFTER A LONG DAY AT WORK. IT WAS SUCH A HORRIBLE EXPERIENCE, I WILL BE TAKING MY BUSSINESS ELSEWHERE FROM NOW ON.

  • Mz. PURPLE HAIR says:

    PLLLLLEEEEEEEAAAAAASSSSSSSSSEEEEEEEEE Bring back the CAJUN RICE and keep it on the menu. The mix reviews are some locations sell the rice Dry with No meat in it. And then other locations have enough meat and the Rice is moist. Please bring it back and make sure every location makes it the same. Thank You I bought the rice every day once I tried it back in FEBRUARY 2020. until it left JANUARY 2021.

  • Brenda says:

    Do they answer your comment

  • Brenda says:

    Your McDonough,ga franchise is the worst I come across

  • Penny young says:

    On June 11 my husband and I ate at the Popeyes on Dallas Acworth hwy. in Dallas ga. I had 3 piece combo chicken on the bone. Within two hours I had extreme pain, vomiting and running a small grade fever. I looked up symptoms for food poisoning and I had them all. I vomited all day and the pain lasted about 13 hours. Please check this restaurant for food safety issues. I have never been so sick. Thank you

  • Michael Goines says:

    Popeyes some of the best chicken I’ve ever eaten , but the service is dangerous. I was verbally assaulted by a training instructor or crew chief in your Spanish Fort location followed out of the store and videotaped with her telephone capturing my license plate number and making threatening remarks , I feared for my life and what might happen with my personal business .Please address this matter as we are afraid

  • Peter Riegel says:

    It, amazes me how many fast food companies have items for sale,that appear to be selling well and then are dropped from the menu!! I,go to Poppy’s for the chicken and especially the Cajun rice,which has once again been removed from the menu! I, don’t understand why?????

  • Damien says:

    The Popeyes on broadway the one next to happy market it’s a black guy that didn’t give me my change the meal was 10 dollars and some change and I gave him a 20 all I know is I’m never going to that one again y’all need to check him he might be stealing big time

  • Tonya says:

    I livw in Memphis Tennessee and I was at the location… 1296 n Germantown parkway 38016.. I have been twice this week and both days they were out of nuggets tenders and ghost pepper wings both days before 8pm! That is ridiculous! The workers have extremely bad attitude because they don’t have what the consumer wants! This needs to be handled or they need to close the whole establishment. Such an inconvenience!

  • Edward Gomez says:

    Very bad crew everyone laughing not caring about theyre work very unprofessional even for popeyes more than 5 guest waiting for orders more than 15 min for 1 meal had to leave didnt get food late for work restraunt was empty WOWGreat management

  • Isabel Freedman says:

    Reference: Popeye’s Food Court Anne Arundel Mall, Hanover, MD

    Over charged, Food purchased not received, Rude

    Asked for shrimp and coleslaw, no meal as did not want the drink, yet charged for meal! Then refused to give drink since I had stated no drink needed! I was not about to argue with 3 teenage boys. Then had to wait over 5 minutes for a carry out meal. Sat down and realized I was not given biscuit and had been charged for it. Returned to counter, given a biscuit after 2 of the boys first had a discussion and handed biscuit with much disgust. At conclusion of meal, I threw out my trash and then realized that I had thrown out the cap of my T hermos bottle. I returned to counter and asked if someone could lift the trash can cover so I could pull out the thermos bottle cap. All 3 boys looked at me like I had asked an impossible task and said NOTHING!! This was so far from the usual experience I receive from the Popeye’s in Columbia, Md. SO disappointed!

  • Bonnie says:

    I love your chicken sandwiches but they would be so much better. If you would use a compound mayonnaise instead of just mayonnaise a sauce that would include garlic salt and pepper may be a little cayenne pepper they’d be number one over Chick-fil-A if you could do a compound mayonnaise.

  • Debora Jo Spurlock says:

    I officially am no longer or will ever again be a customer at any Popeyes restaurant. I have never had good customer service at one of their stores in Colorado. That includes Denver, Colorado Springs and Pueblo. Our latest Adventure was getting dinner at Popeyes for their Tuesday special. Could not get the mobile app to work. And it did not offer the Tuesday special on the app. So we still went to the restaurant itself and waited in line for three cars till it was our turn. I was told when I tried to order to come back in a half an hour because they weren’t taking any orders because they had to catch up. I said so am I supposed to sit here and wait for half an hour and he said no come back in half an hour. There were cars in line behind me. I’m guessing they got the same message. When I drove up past the driving window I saw one kid leaning against the wall with a headset on. That’s all I saw for employees. There were two tables with customers inside the restaurant with a total of three people. And the three cars ahead of me were all pulled up in the parking lot waiting for their orders. So it was going to take them a half an hour to do the three to go orders for the drive up customers. The people in the restaurant were already sitting there eating their food and there was no one standing at the counter waiting to order. So my grandson and I went to Sonic where we got to order our food immediately and received it in about 10 minutes. And this place is jammed packed full of cars and customers. But they actually have employees that want to work. Every time I go to Popeyes they’re out of chicken. My grandson’s favorite saying is how can you be Popeyes and be out of chicken every time we come. He’s nine. And he’s right.

  • Leo Lawton says:

    I am a loyal fan of Popeye’s Chicken , one big problem , your staff must be better prepared,your premium prices for chicken should deliver a premium product . Please tell the owner or corporate officer to re-train the staff at 411 w. Baltimore Pike in Morton Pa. . The food is horrible , horrible , horrible !!!

  • Audrey says:

    Placed an online order for the store on Marketplace in Irving, TX. Upon arrival the dining room was closed. My order was to be picked up at 1:50, note it is now 2:05 and I am still sitting in the line that is extremely long to pick up my food. The guy at the window was extremely rude and yelled at me through the speaker. This by far was the worst experience I’ve ever experienced.

  • C S Edwards says:

    I attempted to make a purchase at Popeyes Chicken located at 20919 Eight Mile Rd, Detroit, MI 48219, on Monday, January 9, 2023. I entered the location at approximately 5:40 P.M. After waiting for the person in front of me to receive their order, I was told “just a minute” by the lady behind the counter. After approximately 7 minutes, the lady left from behind the counter and entered the lobby and I inquired if they still had family meals, as I noticed that there were none showing on the menu signs. The lady advised me that they did have family meals but they were not on the sign. She continued to exit the door and another lady came to the counter and said it would be just a moment. Approximately 3 minutes later, the first lady returned and returned to the counter. By this time there were 2 other patrons behind me in the lobby, a man and a woman. Again I was told, “just a moment”. I observed approximately 8 to 10 employees behind the counter seemingly milling around and not caring about the patrons in the lobby. Another lady came to the counter and said something to the effect of someone will be with you in just a moment, as she exited the counter area and came into the lobby. As she passed us in the lobby she shouted to the other employees something to the effect of “somebody take care of the customers”, and exited the building. About a period of approximately another 4 minutes, another employee came to the counter and said just a moment. After waiting another 7 or 8 minutes, I left the store and drove to a Kentucky Fried Chicken approximately 4 miles away.

    At this location, there were a total of approximately 4 employees. I was in and out of the location in approximately 7 minutes with my order. At this location, there were also vehicles in the drive thru being served.

    This is terrible service. Your employees want to be compensated at $15.00 per hour but they cannot even do the job.

    I don’t want to hear their excuse of, “they are just complaining because I am Black”, trying to play the race card. I am a Black man also and this type of service is ridiculous. If you do not want the job, just quit.

    If this is a corporate store, it should be closed.

  • Popeyes new hater 12/26/22 says:

    2825 N Military Trl, West Palm Beach, FL 33409

    As a business owner I would never go or recommend Popeyes to any one I don’t understand who interviewed their manager at that location its like walking into the ghetto while I wait to order with my family manager tinkbell and employees enjoying their conversation after 5 mins I said excuse me would you mind taking our order she got rude and said I don’t think I wanna take your order today remember lose one customer a day is equal 365 customers a year KFC is the way to go atleast. Don’t mind Popeyes I will pay my customers to visit your location i been serving west palm beach residents for 36 years now they dont deserve that kind of management and leave more honest review to get the attention of the area manager
    I own Table 26 palm beach and grato do come and check us out to what is customer service
    Thanks

  • Greg Matott says:

    Really Hope a corporate person reads this.the owner operators of the Oswego NY location Liberty restaurants.should be looked at for unsavory business practice’s.
    Contact me for more details please.

  • D. Pottle says:

    Just left the location on Atlanta Highway in Athens Georgia without any food. I was refused service at the drive through. I pulled up. Listened to a man’s voice list some specials and then he said “You may place your order.” So I started giving my order when a woman’s voice asked me to repeat my order. I thought she couldn’t hear me so I raised my voice and started to order again. She immediately interrupted me and said; “Mam, you don’t have to shout at me.” I said something like I’m not shouting I am trying to order. She told me she would not take my order because I was shouting. By that time, I figured out the man’s voice that told me I could place my order was probably a recording. I tried to explain what had happened and she just kept shouting over me to leave the drive through – that she would not take my order. I told her I would report the incident and she said “Go ahead. My manager is standing right next to me”.
    I left. Very angry. Won’t ever go there again. The worst customer service ever!

  • Harvey Gulledge says:

    I’ve been to Popeyes several times I am a customer forever and you guys your app off or something you know they order two chicken sandwiches but they say you have to order it on the app and the app will not let me and I was in the Cornelia location and they had no idea how to work the app And half the stuff that was on the menu said they didn’t have it but when I went to the windows they didn’t have it. I am so disgusted with Popeyes. I love your food but your service stinks. Please give me a call and we can discuss this my name is Harvey Joe Gulledge and my phone number is 706-768-2735. If you want to keep me as a customer, please call .

  • Carol says:

    Dec. 19, 2022, 3:16 PM I purchased a 10 pc big bundle from the 9121 E Indian Bend Road, Scottsdale, AZ #11732. It included chicken, Cajun fries, biscuits & Beans & Rice. I paid $31.32 for cold food. The chicken was over-cooked, stringy, dry, had no flavor and was made up of mostly coating. The legs were smaller than the wings. The biscuits were also over-cooked, hard, dry, could not open without a knife; the fries were way over-cooked and the rice & beans tasted bad. It was the most awful carry-out chicken I have had. I have had good Popeyes meals in the past but this was very, very bad. I don’t think this store will make it.
    You have a real quality problem – I don’t know if they are not getting enough traffic to keep the food fresh and the food had been sitting in your bins for days or someone just doesn’t know how long to cook the food but whatever it is, you are ruining your reputation in that store.

  • Amy Perkins says:

    I would like someone to contact me in reference to an incident that I had at the Popeyes in Rockingham, VA 22801. I was eating a blackened chicken sandwich when a clear string came from the side of my mouth after one bite. My son thought it was cheese and I said it’s no cheese on the sandwich. I took the pickle off one of them were slimy the other was not. I returned the sandwich I asked him what type of pickles do they use I got no answer they remade the sandwich. I thought about it so I went back in I said did someone spit in my sandwich. I got them to show me the pickles and the pickles were not slimy. Someone spit in my sandwich there. If I get sick I will be suing this company for everything I could possibly get. I would like a call back in reference to this incident. My name is Amy Perkins. I would like someone to give me a call back as soon as possible . I am also requesting a refund for my purchase.

  • James Alexander says:

    My name is James Alexander 6317 cornfield Road in Matteson Illinois I often patronize your store located in Richton Park Illinois today I purchased a meal for $11 and a $21 charge was added to my debit card I went back inside later did not receive any satisfaction it’s not about the 10 bucks it’s about some shady people that they have working over there thank you

  • Diana Bly says:

    I was hired at the Popeyes in Lake Charles, La 7011 & the phone is not working. I nee Devin to contact me. They had me spent 75$ on pants & shoes. I completed everything on line w2 everything. I need to know what’s going on, if she didn’t hire me why tell me I got the job & completed paperwork

  • Diana Blair says:

    I need Devin to call me. The phone is not working at the Popeyes in moss bluff lake Charles, la 70611. Ms. Devin mad get & by work clothes but the phone is not working. My phone number is 8324071154. Or iloveGodfor45yrs@gmail.com please help someone needs to contact me

  • George McConnell says:

    Trying to find when your new location on Lebanon Pike in Nashville Tn will open. I’ve asked 3 of your locations and they are in the dark.

  • Sylvia says:

    I have always been a fan of Popeye’s chicken. I was in the military and it was during that time that I had my first piece of Popeye’s chicken, ( (1984), South Carolina I believe). I live in a small town in Massachusetts. We have fast food chicken restaurants, but none with that true southern taste. So I was pleasantly surprised when I got the news of an upcoming Popeye’s within 10 miles of me. I could hardly wait for the grand opening, driving home a different route just to check to see if it had opened yet. Much to my dismay, like many of the other remarks, it was very disappointing! I had a initially planned to go into detail about this store but after reading all these other remarks it’s basically the same, rude staffing, dirty tables, lack of certain sides, such as the jalapeño peppers which I truly love with the chicken, and the worst thing of all the chicken itself was nothing like I remember. It was hard , flavorless and like another person remarked below they were very rude when I asked for specific pieces and I agree with the price that we pay we should have a choice with the pieces. I had planned on saying much more but just about everything I was going to say in my has been said already throughout the remarks below so I hope that if they truly read THIS remark that they will finally take some action because it’s coming from all parts of the United States, the Northeast, Southeast, Midwest, we all cannot be wrong…..someone needs to look into this! Sincerely, a very disappointed Veteran 😔

  • Marlana walters says:

    I need help receiving my last checks. Please contact @ 3862858067

    • Raechel Warnock says:

      My husband is having the same issue with his check and the general manager quit shortly after we couldn’t get his check

  • Jeff Solner says:

    Just tried to call you on a complaint. Call you please call me, Might help you on sales
    My name is Jeff 608-577-8078

  • Monica says:

    PLEASE PLEASE PLEASE bring back the Cajun rice in Missouri!!!!!!

  • Tucker Greene says:

    Your commercials claim that you are a Louisiana inspired company. With herbs, how about you bring back a Louisiana Specialty, The Po’ Boy. I haven’t been back since I learned you removed it from the menu. I believe you have the best fast food chicken around and I would like to return and order a Po’ Boy, Chicken or shrimp. You could even release it as a yearly special like the McRib, (which I have never tried).

  • mariah says:

    Please contact me at the email address below.
    I have an excellent location at I-75 Sarasota, Florida! Perfect for a Popeyes. Member of ICSC
    Mariah

  • milton shafer says:

    I truly love popeyes chic I have had it from New Orlins to Cincinnati and never had a bad experience but the one in eastgate in Cincinnati is the worst.I don’t know if it is a company store,if so you should do something about it or if it is privately owed that should close it. It is giving Popeyes a bad name

  • James says:

    Wtf is going on with this company no one answer the phone they stole my credit card money thus company needs to be investigated

    • Beandra skith says:

      I know the same thing happen to me in November 2022 in cincinnati . I called the corporate office twice to complain to, and got the same response, like they are reading from a script. The other corporate office phone listed no one picks up . I advise anyone to stay clear from. Popeyes chicken

  • Patrick Minor says:

    Got sick on your food been going through run a round say the insurance going call me it been a month
    I will protest in front of the store next call my lawyer next.

  • Mechelle moore says:

    I went to 2of.your local Popeyes restaurant to get a.cajun turkey just to be told at one store we.have.a.big.church.order.and couldn’t not help us and.one told.us the.lobby.was closed but doors were open and didn’t want to let.us.to.get a turkey there.eithet this is very bad to treat customers will never go to a.popeyes.ever.againthe.employee.are.very.rude

  • Cynthia poole says:

    I see the reviews that everyone has been issues with Popeyes not be just here in Anniston, Al. This place has been unreal for along time. The staff has no idea what’s going on. Another horrible attempt to get some dinner.

  • Dorothy says:

    I have always loved the food when u first opened and now since we are some what pass the pandemic, service has been real shitty at both locations, when u call u r not able to leave messages that mailbox is full? When u go to drive up they don’t even acknowledge u are there when ur saying hello thru the drive up to order? I think u need to come and see for yourself what is going on in your kitchen……really someone needs to investigate…..would be a shame to loose this chkn’ place cause not very many good chkn’ around here.
    Racine , WI
    Washington Ave
    Durand Ave

  • Loraine says:

    Hello my name is Loraine I don’t know if you guys at headquarters read’s your comments from customers but I do have some things to say and I hope that you do read the consumer comments you have a very very good product your flavor is off the chart it’s so good that I wish that you had more restaurants in Wisconsin on my side of town there’s none on the southside of Milwaukee,WI I really wanted to let you know it’s not your product that’s bad it’s your workers that’s giving your company Bad reviews Popeyes chicken have always been my’s and other customers go-to I don’t just love Popeyes chicken I love love love Popeyes Chicken but I had to stop going on the other side of town they was not being sanitized enough and that’s one of the things that could bring a restaurant Business down and the other thing is personality some of the peoples that works at your restaurants are not working because they like working there it seems like they only working there for the food and the money but mostly the food and that’s not a good thing so it all boils down to they are not a people person so a lot of the customers don’t want to come to your restaurant especially on the other side of town So by saying what the issues are if you guys can fix the issues that I have mention it would be wonderful to have you’re restaurant on the southside of Milwaukee Wisconsin we have Franklin,WI we have Oak Creek,WI and Cudahy,WI it will be a privilege to have a good Popeyes Chicken on our side of town thank you Sincerely Loraine.

  • Unk says:

    Employees working in food place spitting food is very unprofessional should be working in your place of business and management should be given more training there self to target employees behavior in food settings 75 stony island never set foot that place again to eat anything

  • Debora Lynn Yaeger says:

    Store number 11772 needs to be shut down no one works half the time cashier cuss you out. Throw your food in a bag up side down n give it to u I will never go to another one n I will tell everyone what a terrible n rude place it is. Even got over charged never got everything I ordered n cuss out really ur company sucks

  • Guest says:

    Do you even read these comments cause nothing is happening

  • Guest says:

    Your store on Warrensville Center, Road in warrensville Hts Ohio omg your workers suck friend parties in the restaurant mean behaviors terrible

  • Guest says:

    I cannot believe that you would let such unexperienced people destroy Popeyes, which is very good chicken. I just can’t believe that you would allow these people to work in your facility and treat people the way that they treat people and cook the food half cooked and your lines drive-through is so long extremely long and they are playing in the store, inviting their friends in there and having social gatherings right in the mist of working. I cannot believe that you don’t have somebody secretly come around and view your stores before your business goes out of business because we are not as consumer is going to keep tolerating this mess. This behavior sucks.

  • Angel gray says:

    I’m very very disappointed in your store at 809 highway 51 north covington Tennessee 38019 since when do your customers are not allowed to order dark meat only and since when are ther no consumer allowed in the store it self to order or sit and eat with prices of 43 for a 16 piece family dinner I wanted all dark meat it’s not cool that I couldn’t order what I wanted nor go inside to do it I would like a call back my name is angel gray 901-574-3087 THANK YOU

  • KEN CHARBONNEAU says:

    Popeyes 1299 N Arizona Ave, Gilbert, AZ 85233
    Stopped there about 5:10pm for a 2 can dine meal (5pcs, 2 sides and biscuit) and the drive through was completely empty. Pulled up to the window and waited and waited and waited. I ask the cashier what was going on and he said he didn’t know. He did say the order was 10 minutes and 47 seconds on the timer and that it was “RIDICULES”.
    Well, I finally got home and found they gave me the wrong meal. They gave me a 2-piece meal and one of the sides was wrong. Took them over 11 minutes and they still got it wrong.
    I called the store and the phone was answered then hung up, answered, and hung up, answered and hung up. Over the next hour it was answered and hung up 28 times according to my call log. Eventually a person did answer. At this point I was very frustrated, and I asked to speak to the manager. He said the manager was on break. I said I would hold, and he said the wait would be over an hour because they get long breaks.
    I have never experienced such negligent customer service 1. How can an order take over 11 minutes at 5pm with no customers there? 2, How can you take 11 minutes and still mess up the order? 3, How is it possible for a representative of Popeyes hang up on a customer, without even speaking to them, 28 times? 4, Do managers really have breaks lasting over an hour?
    I can tell you how. Gross mismanagement and a total disregard to customers. This is not an issue of a few missing pieces of chicken. This is about the inherent corporate culture of this franchise or its franchisee.
    I am requesting a thorough investigation of this stores practices as they relate to the corporate standards for customer service. In this highly competitive industry, food is rarely the recipe to success. It is the customer experience that builds or destroys a company. Those who defecate on customers, fail.

  • Georgia says:

    Lemon Grove, California Popeyes absolutely horrible service.

  • Georgia says:

    Popeyes the worst customer service experience ever. The app sucks, take your money and have you wait about hours for your food. Low level , unintelligent staff, who is rude to the customers. Sully Patricio says she is the General manager but I don’t think she can have an intelligent interaction with anyone.

  • Chef Versace/ Jose mendez says:

    First off let me begin by saying I am a Serv safe manager certified chef and I stopped in today at store number 10907 in Camden,nj.
    Let me list the plethora of issues here in this to say the least most disgusting establishment I’ve been to in the nation.
    1. Every table was dirty
    2. I witnessed no one there wash their hands
    3. The bathroom had urine and trash everywhere
    4. Under cooked food
    5.employees had no hair nets or hats
    6. Employees where out of uniform including the person behind the register dressed in a Nike sweat suit outfit
    7 .no ice in the soda machine
    8. No napkins or condiments in the dining area
    9 .cold food
    10. One of the managers was just standing around talking and hanging out with the employees
    11. No flavored syrups in soda dispenser
    12.crumbs all over the floor and seats
    13.grease and crud on the frozen drink dispensers
    14. Obvious to myself and a fellow guest that the oil isn’t the correct temperature
    15. The outside if ever has been cleaned
    16. Wait time to receive the meal was way over the time to even call it a fast food establishment
    17. The manager only offered to make me another batch of breaded shrimp but did not offer the option of a refund
    18. Employees were seen drinking soda while on the line
    And the list goes on to say the least I’ve seen prison kitchens that are more to serv safe guidelines then this place it is a total slap in the face to even call it a food establishment it is more like a animal feeding ground !

  • Kathy Vieira says:

    just spent $ 25 . On the worst flavorless chicken I’ve ever eaten from Popeyes. Popeyes was my favorite I’ve eaten it since my 20’s when I lived in Vegas I’m almost 62 and I vow never to buy it ever again, back in September we purchased a dozen tenders while up in Layton UT and that’s the first time it was flavorless , I thought it was just that restaurant but today in St George UT it was so bad, no flavor again what happened to that Louisiana flavor it’s known for?

  • AgustinClemente says:

    I been trying to get ahold of you guys so I would appreciate if you guys did call me call me is its about your restaurant you have in grand island im concern for them you have a manager here that I’m not doing the right thing I mean just want you guys give me a call so we can talk more about this and this is cause confidential right hope you don’t want to tell everyone in Omaha about this I’m going to wait until I’m going wait till u call me backgrand the phone number is 3088333967 you can ask for Augustine thank you

  • Kathleen Dejesus says:

    Went to popeyes in bronx 60 metropolitan ave bought a 2 can dine meal and was told we could not get any sauce have pay one dollar for it I’m struggling to name ends meet this a treat for me and my husband very dissapoinyed

  • West Houston says:

    I would like to know why Popeyes is allowing a Republican candidate to put up their signage in the entrance of all its locations in Harris County, TX. Is Popeyes endorsing a Republican candidate? The candidates name is Alexandra Mealer.

  • Mike says:

    Today at 5:30 pm we were deciding where to get supper,Popeyes at top of list! That faded away as one car in the drive thru was waiting to place order,we were still waiting after 20 minutes,the car still hadn’t moved! There was no one in front of them,so across the street we went to KFC! You can see each of the restaurants ,that’s how close they are to each other. As we pulled into KFC, we could see the car still sitting at the order screen at Popeyes, We got a 16 piece extra crispy,we had our order inside of 10 minutes and on our way home! As we pulled out of KFC, we saw the car at order screen still! This store has gotten a bad reputation! No more Popeyes! This store of yours is in Griffith indiana,on ridge road!

  • TIMOTHY HAIR says:

    I ordered from the restaurant through Grubhub in Los Angeles and i was trying to call to make a few changes to my order but nobody picked up and all of a sudden it just started to go to voice-mail. I called back and the phone kept ringing and i was sent back to voice-mail. i really didn’t know who to contact

  • Joe says:

    Get treated like garbage for supporting a local business. Thanks but no thanks. Lost my business.

  • Tillford Thomas says:

    I stopped into your restaurant in Tuskegee Al on Sunday and was inform that eating there was a privilege and they did not care if I never ate there again. These comments were the result of the manger’s frustration over me changing my order. Poor customer service is not a privilege that anyone should have to pay for.

  • Barbara says:

    Popeyes in Dunkirk, MD is the worst at paying their employees. The manager pays minimum wage $12.50 hr while the employees in Prince Frederick, MD make $15 hr. My son James has been working for the Dunkirk location for over a year and no raise. Rose says that the payroll cost is too high. But makes empty promises. He has worked without taking breaks almost every other shift. Maryland State law states that employees working more than 6 hours get 1- 30 min lunch and 1- 15 min break. Also he found out that everyone else makes more than him and she isn’t trying to give him a raise??? I believe it’s age discrimination because he’s 18 and everybody else is older than him. Please investigate this location.

  • Sandra Baird says:

    I love popeyes chicken but the service in warren, Michigan is really bad. I waited in line for an hour and wasnt up to order. Drive thru. Other times they make people stay back by a pole before you get to the window. That way it looks like they are getting customers thru quicker. I rewlly wanted chicken
    Will you please come and visit this store. Im not the only customer that drove away tonight. I was here around 6 pm

  • P Hill says:

    The time I visited Popeyes was 11:30 A. M. September 14, 2022. The internet stated it was open at 10:30 A.M. This applies to the previous comment.

  • P Hill says:

    All the Popeyes in the area have opened their dining area except for the one located in Chelmsford, Massachusetts near drum hill shopping area. Could you please open that location as stated on the website. I was there today, September 14, 2022 and they will not allow anyone inside the facility although the website states indoor dining.

  • Jan says:

    My wife and I have not been to Popeyes since you got rid of the Cajun Rice, because we love it! When we saw an ad that the Cajun Rice is BACK we went to the Popeyes in our town and got 3 Chicken Sandwiches, and a 10 piece chicken with 2 large sides and 5 biscuits for the whole family. We were VERY DISAPPOINTED in the VERY SMALL SIZE of the LARGE SIDES! Our 2 LARGE CAJUN RICE SIDES were approximately the size of 1 old container of Cajun Rice! The old styrofoam containers that the large Cajun Rice used to be in were WAY larger than the current paper containers. Thanks, but do to your corporate greed, my wife and I will no longer patronize any Popeyes any more. The large sides are SMALL AND WE ARE NO LONGER PAYING THESE RIPOFF PRICES!

  • Cathi says:

    I expect to hear back from corporate. I tried calling major complaint about the popeyes in Baltimore Md. on Merritt Blvd. I-ordered through drivethru. didn’t get what I ordered ask for money back employees got ignorant gave me wrong amount told them he mumbled and then the female told me to move my car. I said when I put my money away. Then when I pulled off something was thrown at my car. I will also report to better business bureau.

  • Harold Bunch says:

    Popeyes in Allen self destructing already. We have been there 3 or 4 times since they opened . The first time right after they opened and they’re were busy and did pretty good. The other times not bad at all but….tonight different story all together. There was nothing but kids running it and we witnessed arguing with each other in front of customers( and they were very busy) . One kid had grey shirt on we’re thinking manager or assistant managers had his bushy hair hang down with a pair of glasses stuck in it. We saw the same kid walk out side with a pair of tongs and return a few minutes later and started using them again. Then there was a girl working with hair way below her waist and she had her back toward the lobby with her hair laying on the counter. We saw several kids doing NOTHING AT ALL. One kid couldn’t stay off his phone long enough to get any work done. No one had hair nets few had hats. While we were there we saw 4 angry customers come back with order problems. We decided last time for this place. That’s a shame because we really love Popeyes . One of the problems was no respect from the other employees for the other kid in a grey shirt (we think he was the manager) trying to work.

  • Sick and tired says:

    Chico California’s Popeyes is okay for the chicken. You have to check to make sure they didn’t miss anything Anything else is horrendous and cold. the wait is At least a hour for anything over a single meal. Management does not care if there is poor service and I’m guessing because of how hard it is contact corporate this is why. This is unacceptable Popeyes! DO BETTER! Don’t forget consumers are the ones bringing in the money…. if you don’t have customers you will not have a business

  • Damita says:

    HIRAM, GA STORE #11281- 9/3/2022

    Today I went to Popeye and had the rudest experience from a Latino female manager and light-skinned young lady-crew member. The most nastiest attitudes & customer service I’ve ever experienced at Popeye . The energy of the light skinned Latino manager & young lady who was a crew member gave me was not provoked nor did I have any prior exchange with these ladies for the customer service I encounter.

    I pulled up in the drive through and placed an order. My order was taken by a very pleasant black young man with an accent. When I got to windows the young man with the accent and a young lady were doing an awesome job. I had two separate large orders, I was asked to pull up, and they said they would bring my food to me. I responded with an okay and pulled up. This is when my experience went from heaven to hell.

    I waited in my car 30mins before one part of my order was brought to me. It appears there was a shift change because a light-skinned young lady approached me with an a nasty- nonchalant attitude as she brought my food before I ever asked her where was my 2nd order and 5 drinks. Her response was “what was your order?” I’m was baffled, my thought was “Why are you asking me what my order is when you brought me 1/2 of my order plus it’s on the order screen. Anyway, I repeated the order and asked where were my drinks for this order. She said I made them, Okay! Where are they I asked? Again, she had the most nastiest attitude, nonchalant foul response and walked off. She went back in the restaurant, then proceeds to entertain her friends or family members eating in the lobby. Instead of going back to check on my order- she hugged one little boy seated at a table and looked me straight in eye from the window to send me a subliminal non verbal message, “Forget-U” (I’m being respectful) That is how ugly her attitude was to me. Again, unprovoked and no exchange until she brought me 1/2 my order.

    At this point I was very annoyed and went in the restaurant. Only to be greeted by a Latino woman who appeared to be the manager having an even worst attitude than the crew member. I told her, I’ve been waiting 30mins for my food and I still don’t have my drinks or second order. Her attitude was just as unbelievable. The crew memeber come from out the lobby with her friends or family members and fixed my drinks in the drive-thru station. But wait a minute- I thought she fixed my drinks from her earlier statment. (Please note my family did not drink our drinks.) When I got home we poured them in the garbage disposal. I didn’t trust her at this point especially because I couldn’t see her fix my drinks.

    The reason I went in the restaurant to watch my food because of how nasty the attitudes were I had encountered, I did not trust them handling my food. Back to the manager, she turned her back to me and rolled her eyes. She started filling other orders after mine and I waited another 20mins before she give me my food. Another non-verbal subliminal “Forget-U” (Again, Im being respectful) customer service move. I looked to find the store number so I could report them to the customer service line but I’m not satisfied with the customer service level. This type of rudeness is Corporate level. I’m not seeking free food or a discount. This is about the nasty treatment I received that was unwarranted and unprovoked. I am owed an apology and an acknowledgments for undeserved treatment from that manager and the crew memeber. Probably won’t get it, but I’m owned an apology nevertheless.

    They acted as if I was bothering them, did something wrong coming to their place of employment during operating hours, on their working shift- very backwards!!!

    The last and final insult was the immature young lady-crew memeber, locked the door so I couldn’t get out. Why? If the lobby is closed to customers, then why were her friends (4) sitting there eating. The manager came to let me out but I told her I didn’t want anymore of their help, I’ll let myself out. However, I couldn’t open the door. The manager thought it was highly funny and proceeded to let me out. That’s the only smile I got for the whole experience her- how sad and unprofessional. The MANAGER was happy I was frustrated and annoyed by the service I received.

    I’m not advocating anybody lose their jobs but those two ladies DO NOT need to be in customer service and definitely not in leadership position. Even when I was in the store waiting, the atmosphere of the team was divided: noone was communicating, chaotic,, and overall miserable negative experience. I have never in my life received this type of blatant ugliness from Popeye’s but this visit will forever be unforgettable.

  • Jesse montes says:

    Restaurant located at York blvd Los Ángeles california it’s not fair that managers have their family members working at the same restaurant and giving other peoples hours away just because of personal preferences especially illegals

  • Terri Smith says:

    Very unhappy with the Paducah Popeyes on Clark 13479 we purchased $47.27 today approximately 5pm in food and when we got home found that about 10 piece’s of mild chicken and one side of red beans and rice were not in the bag. We don’t live close but called multiple times and were hung up on twice and now they are not answering the phone. What type of service is that? We had ti cook food to feed the family because we did have enough because half our order was not in the bag. And I cannot reach anyone directly to fix it. We will not go back there. My cell number is 618-522-4105. Thanks for the downer on the beginning of our Labor Day weekend.

  • Kimberly Knutson says:

    WHY DON’T YOU JUST CLOSE ALL YOUR STL LOCATIONS!!!!!! I’m literally in the St. Peter’s location it is 5:36pm on Friday 2nd of September…… EVERYONES PAYDAY!!!!!! So I’m oh ok this should be good I’m in a nice area NOPE! I’M NOT PREJUDICE. My spouse is black and my kid’s are mixed. EVERYONE OF THESE POPEYES IS FULLY RUN BY BLACK CREW. They’re out of chicken, red beans an rice, biscuits ect…! LIKE WHAT THE HELL? THEY ARE LOOKING AT US LIKE AAAAAANND! CORPRATE KNOWS AND YALL DO NOTHING! I mean why are the sitting area’s STILL CLOSED?

  • Concerned customer says:

    Close Bloomimgton Illinois store..it has been a joke for over a 1yr now. First time being back in few months because they kept screwing orders up or out of everything and today the lady at drive thru asked if i had sonething smaller then a $20 bill they had no money an the manager was sitting at register on her phone an all employees were just standing there listining to music ..what a joke.

  • Debbie Ochwat says:

    The worst service/ food I have ever eaten at Popeyes.

  • Robert Bucklin says:

    Was at the Popeyes in Cabot Arkansas ordered a 16 piece meal for $54.38 at 4:52 PM on 08/28/22, got home with my order and discovered that my Large side dishes were 3/4 to 1/2 full , i do have pictures. This will cause me not to go back to Popeyes we have a KFC in the same little town. and We tried to call the number on the receipt and it is none working number 501-606-1540.

  • LaWanda says:

    My husband and I recently visited your Popeyes restaurant in Cincinnati, OH. We placed a big order for our big family. Our order was over $50. After we paid for our order, the manager told us that we would have to wait 15-20 minutes for our order because they were cooking the chicken. We did not mind waiting so that was fine for us. As we were leaving the restaurant, I saw a roach on the door inside the restaurant. I showed my husband and he immediately notified the employees and the manager. We wanted our money back. The manager said to my husband, “All Popeyes restaurants have roaches”. Needless to say we will NEVER go to another Popeyes. This was very disgusting.

  • Melanie says:

    I work next door to the Popeyes in Moline Illinois utter filth!!! Water heater laying outback on sidewalk for month grease and garbage everywhere, bug pest control truck there 2x in 1 month employee’s always fighting, the worst food very very poorly ran store owners should be embarrassed to claim this store also the one in Davenport Iowa both the dirtiest I’ve ever seen !!

  • Kathy Kelly says:

    I am commenting for myself and several other customers in the Cumming GA area.
    All THREE of your locations are poorly managed, rarely have chicken items that are on your regular menu, have extremely long waits for food, food that is subpar but most of all customer service at these locations is deplorable! We all know that staffing is a problem at all restaurants at this time. However, that is no reason for employees to speak badly to customers.
    The locations in Cumming GA are as follows; Market Place Blvd; Castlebury Rd; and state route 141.

    If you can no longer provide the food that you advertise on your menu – you need to close these locations. AND speak to all employees and managers regarding POLITE CUSTOMER SERVICE!

  • Toryanno charity says:

    Need to close all the Popeyes in Cleveland Ohio and get new people that want to work is horrible service all the time

  • Joy says:

    I had a bad experience at Popeyes 8100 Manchester Rd St. Louis, Mo in July. When I complained to the toll free number, they told me to get the popeye’s app on my phone, I will get a 10.00 coupon. I did the app, got the code, went to popeye’s on Manchester Rd today, ordered food total was 9.96, the app asked for my credit card info, I asked the employee on the phone why my card info, she said they wouldn’t charge my visa, they was just for info to place order, no worries (she said). I get my order total 9.96, they said since it wasn’t 10.00 or ABOVE my visa was charged. NO ONE said the amount HAD to be 10.00 or above, or I would of ordered one more thing. PLEASE CREDIT MY VISA. So discussed with this, and hope you credit my visa. I cannot believe how you treat a customer. Also you have no email address to corporate office, where I hope this comment goes to, so they see what is going on.

  • Mat says:

    When are you going to bring back the original recipe for the Cajun Rice.
    Or do you sell the recipe for the original Cajun Rice that you had before you changed it up?

  • Thelma says:

    I visited your store #2489, at 2:39 today August 13, 2022, I ordered three kids meals, two apple pies, a med sweet tea the cashiers charged me $21.89.
    The itemization of the receipt is
    2 kids meal 1 pc tender $7.98
    2 reg mashed potatoes & gravy $2.20
    2 Minute Maid apple juices
    Kids meal 1 pc tender $3.99
    Reg Cajun fries $1.10
    Two apple pies $2.49
    Sweet tea $2.49
    My question is if a side is if a regular side order comes with the kids meals, why was I charged extra money for the side?

  • Daive B. says:

    Popeyes in 9200 reading road Cincinnati Ohio the customer service in the drive thru is extremely bad. Rude employees and poor manners for the customer. I will not buy anything there or in other Popeyes. I no recommended to anyone go to that fast food. Employees enjoy to offend people. We are paying for a good service especially when is about food. Owners need to do something with that store and the manager in charge. I will put in all of the social media reviews a bog 0 …. really bad and rude service.
    Thanks

  • Marcus Rye says:

    The Popeyes on S. Pickett st in Alexandria VA has to be the worst managed store in the country. I visited that store on 8/11 approx1:00 pm. Attempted to pay cash $13.37. The employee couldn’t provide any change from a $20 bill. The manager didn’t offer any assistance and was very unpleasant. This is not not the first bad experience I’ve had at this store.

  • Shamika Knighton says:

    takeia olgetree my experience with her how she came in wanting me to take over the store then started hiring all the new people an let the whole day shift go an tashara isn’t rehirable but she’s there running shifts an she’s not safe served . the managers are nasty to the employees an nothing is ever done about it an this company sucks and she has hired other managers an gave them
    my spot an i’ve been there so long an put that julio casiano fired me the day my uncle passed away an told a prior general manager i was lying that i was lying about my uncle passing away an tell about wensday i’m was off only covering for another employee kennis that had an emergency an i couldn’t cover his shift because i had one an takeia fired me i never been written up for anything, and u just fire someone like it’s nothing I need my job that has mouths to feed . And your Regional manager james isn’t a good asset to your company or Julio casiano they don’t care about the small people. because the people in these positions don’t care about every day life an their employees situations until their jobs are on the line well
    there on the line now . i have contacted my lawyer for lost wages an being wrongfully terminated. Their going back hiring people that are terminated all ur companies in Tampa Fl have money an safe issues cause the General managers are the ones taking the money . The stores are disgusting and needs to shut down. This company been stealing hours from employees so they can’t go into overtime. Employees haven’t been receiving their pay checks . You have a few employees that will like to speak to You about them loosing their jobs by the hands of the the wrong managers.
    Careless managers not caring about anyone but them selves . firing people that have never been written up . playing god playing with people job the way of eating an how they pay their bills . Tenisha Kelly fell out in there yesterday because of no air conditioning that’s a lawsuit

  • Dennis cox says:

    Yes my name is Dennis I’ve tried five times to get a hold of these people at corporate because they give me the wrong chicken they never put my biscuits and they screwed up my order twice big time and I live 30 miles away and I’ve called the corporate office for the fifth time today and they say they’re going to do something to talk about my refund and this and that but they never do anything

  • Merici Pope says:

    Hey my name is Merici Pope i worked at popeyes in athens ga well on highway 29 i was bullyed on tuesday 26 of july i havent be back because i felt disrespected mangemeant on night shift its a hurting feeling knowing you cant be at work in peace i feel like it was planned and set up to get me out and to be pushed out door like trash im not happy at all

    • Denis says:

      I have a family member that works for popeyes. The said family member is getting the run around on hrs. Being told they will get a call when many people call out and my family member dont get hrs.

  • Tami says:

    I will NEVER eat at, accept a delivery from, or recommend Popeye’s Chicken, York St, Sioux City IA. Poor customer service and guest treatment to an extent I have never witnessed in my lifetime! After an hour of waiting for a GrubHub delivery and multiple excuses and, for one store employee, 3 trips to the restroom, I was able to deliver a cold meal to my customer. This occurred all while the store GM watched from the back for half the time and disappeared the other half of the time. She is the lousiest excuse for a manger I have ever encountered. Poor training and lack of manners. One customer came in after receiving the wrong order in the drive through and felt compelled to apologize to the counter personal for bothering him, because he was treating her with such disrespect for an issue that the restaurant caused…not her. Oh I could go on and on about what I witnessed at this location!

  • Tanya Wilson says:

    My order was incorrect. I went inside to get it corrected. The manger was very rude. I asked for a refund and was told since I ordered online I have to request a refund online. When I ask how do I do that. He could only say I don’t work for the website. When I told him my gallon of tea was missing. He said ,”We told your door-dash to tell you we were out. I told him I did not order by door-dash. He gave me six empty cup to take care of the missing gallon of tea.
    I asked for a cup holder they were out. I asked him to replace the three boxes of fries I did not order. He said”I will replace one”.
    The he proceeded to hand me a container. I said do you have mac and cheese. He said we are out. I asked do you have mash potatoes and gravey. His reply, “we are out”. Now this is about 3:00 p.m. They are always out of something. No one could give me a phone number to someone who was over him. When I asked for a refund he said you ordered online you have to ask for a refund online. He could not tell me how to do that. He said I don’t work for the website. This manger need to be demoted and retrained on customer service.
    This is the second Popeyes in my area that I will tell everyone not to service. It is sad that I have to go outside my neighborhood to get good service.
    I live in Florissant, Mo.

  • James Crowe says:

    I went to the Popeyes in palatka Fla @ 645 and attempted to place an order once order was completed at the window we were told to pull around. We were greeted by less than friendly cashier. My wife asked if her meal came with a drink and the female said sharply no it only comes with a combo. My wife then tells her that’s what we ordered. The cashier told us that it the soda could not be added to the order at the window that we had to drive around with great attitude. We left this store and drove across town to the other Popeyes and went inside to eat. I was greeted by a manager with loads of attitude. I asked her who owned the store back in palatka she said they did. I asked her how I’d go about filing a complaint that that store sucked. She said you can’t just go on line. We attempted to place another order which my order was different from the menu (I wanted 2 breast instead of mystery piece) I do not eat dark meat. They the manager tells us they are out of half their sodas so after she totaled my order I asked her to read it back to make sure I was getting two breasts. She then got smart said it was in the computer slammed the cup down And began being disrespectful. I started to walk away when she said something smart and provoking. I stopped and told her I hope she looses her job because of her attitude. She cussed me I cussed her as I was leaving. This is a terrible way to represent your store your brand and in such a small town just not a great idea. I think the palatka manager needs to be retrained and the east palatka manager needs fired asap. It’s weird how the attitude of both stores was horrific this day. I will not be going there nor will I let any of my family go there and I will not be attending or eating with the motorcycle group.

  • Eric Dixon says:

    I’m looking at all of the bad comments posted. I guess the corporate employees are just as bad as the Frontline workers. The amount of bad experiences should be alarming. Apparently, not!!!

  • MJ says:

    The Popeyes in PG Mall the Spanish girl served all the Spanish people and never got my order together. The other girl with braids had to put my order together. Just evil and racist. I will never go back.

  • David Caster says:

    I can’t sign into my account.Popeyes says it has my email,but when it comes to signing in Popeyes NEVER send me a validation code.Send me a validation code. David

  • nabeel azmat says:

    Hello popeyes team. We love your delicious chicken. A very professional and dedicated franchise. It’s been a while that there is no more hot sauce at all the locations in canada. Restaurants says that shortage from suppliers. Please do something. Hot sauce is the main attraction for some customers. Thanks and keep up the good work. GOD Bless

  • Zonya Tantype says:

    I purchased 10 piece chicken meal at Popeyes at East 10th St. in Sioux Falls, SD. I did not receive a receipt or my credit card back. We had to go back an hour later to get it. One worker told his coworker that you know you are going to get fired. Then I had to shut down the card and have to wait a week to receive a new card.

  • Bill L says:

    Lied to. Overcharged. Blamed. Given $0.90 change in nickels. Then to add insult to injury, I’ve contacted customer service 3 times in 10 days and still no contact from store or anyone in corporate.

    The store is owned and operated by Ashish – Amish Parikh, Moulaye Komanji in Poukeepsie NY.

    So much for “we value humanity” and “we are personally accountable.”

    Alexandre de Jesus Santoro, Andrew G. Skehan, Jacqueline Friesner, Amish Parikh, and Moulaye Komanji should all be ashamed of themselve and the service their company DOES NOT give.

  • Lynn says:

    V top office refuses to put location wadsworth and jewel as one if there locations denver and won’t respond to communication about this issue 3 rd request

  • KD says:

    The worst ghetto service in Washington DC is on H street NE
    Employees threatened to beat up an elderly woman

  • Nune YA says:

    You need to demand that all Popeyes have their Indoor dining rooms open. It is way past time for your stores to not be catering to customers. The Popeyes in Altoona, Iowa is blaming the headquarters on why they are closed indoors when the real reason employees are scared little bitches!!

  • Janice brown says:

    I have pictures that you need to see how they are running your Popeyes in millen ga

  • Lynn says:

    When Are you going to include the restaurant located at Jewel in Wadsworth in Denver Colorado amongst your other Popeyes We’ve been waiting forever forward to open and now it is

  • Jamesnobles says:

    Just like to know why I was charged that much it seems to be wrong but just wanted to check cording to your face page it should be in nine dollars in a few change for the meal without the rice but when I added the rice it went up to 1586 before tax and that was Popeyes 12643 order number 802

  • Jamesnobles says:

    Yes I’m curious why I was charge $16.86 for a three piece meal and a Cajun rice with mashed potatoes and Middleburg Florida location I don’t think I have ever been chores that amount before seems to be a little higher just curious have your prices went up that much

  • Angela Stallworth says:

    I was served old bad chicken smelled bad from Popeyes store #11105. 202 Airtex Drive Houston,TX 77090…my kids got sick and I’m angry. I have had multiple problems with this location. This was the worse case because I believe it was intentional. I have pictures and receipts . I would like this matter addressed asap.

  • Ladie Thomas says:

    My complaint is concerning the drastic increase in prices. I understand that the costs of everything has gone up to the consumers disadvantage, but why such a huge increase? It’s been a while since I’ve seen a coupon or decent deal at Popeyes to make it worth purchasing for a family of 5. There used to be long lines at the drive-thru and now barely a line because, apparently, charging more is better for business than getting more business. How long will it be before the offers get better? Are you planning on going out of business?

  • Ricky Sinclair says:

    I’ve been in line at Popeyes here in Baker Louisiana for an hour and 20 minutes and then when I order she tells me not to pull up to the window but wait back a car link. Really really really poor service. My name is Pastor Ricky Sinclair and my phone number is 225-603-7568

  • Elana Solnick says:

    Just wanted to praise you for a wonderful employee you have at your Tacoma, Wa. 6 th Ave. Store! His name is Jordan! Had a problem with order going thru drive thru last night and as frustrated as I was, Jordan solved issue and problem immediately!! With , I might add, kindness, and helpfulness. He was so nice and I thanked him profusely for his help in solving problem!! . I hope he gets some kind of recognition for being such a great and valued employee!! Thank you!!!

  • Vickie says:

    Good morning my issue has been ongoing since June 21, 2022. To date I have not been contacted by the Elkridge location. This was not a minor issue. I can’t believe this is how you handle your issues.
    I hoping someone is concerned enough about the issue to contact me

    Hi Vickie;

    I’m sorry that you haven’t been contacted yet, we allow the location to contact guests within 3-5 business days for the case being sent to the location.

    Please let us know if there is anything else we can do to help and thanks for being a valued Popeyes guest!

    Sincerely,
    Dylan
    Popeyes Guest Services

    Vickie Brownley
    Jun 23, 2022, 3:02 PM EDT

    I still have not heard from the Popeyes in Elkridge Maryland. This is totally unacceptable! I can not believe this would happen and nobody from the location has the curtesy or concern to contact me! I definitely will never eat at a Popeyes again if this is how your customers are treated. Something serious could have happened if my granddaughter would have eaten the metal object.
    This need to be sent to the head of Popeyes to see how your customers are treated when something like this happens.
    This should have never happened in the first place if your quality control did their job.
    I’m very upset and angry at this point as no one seems to care about the situation. At this point I want to be compensated for the meal I spent $38.23 on.

    Sent from my iPhone

    Adi (Popeyes)
    Jun 21, 2022, 12:17 PM EDT

    Hi Vickie;

    I’m sorry to hear about the foreign object inside your meal at our location. We take this kind of feedback to heart and appreciate you for bringing this matter to our attention.

    I have created a case regarding your concern, and it has been forwarded to the restaurant owner and management team. I have also requested that they follow up with you about this.

    It is through feedback from valued guests like you that we are able to continually improve our level of service, quality and cleanliness.

    Please let us know if there is anything else we can do to help and thanks for being a valued Popeyes guest!

    Sincerely,
    Adi
    Popeyes Guest Services

    Vickie Brownley
    Jun 21, 2022, 10:26 AM EDT

    Issue: In-Restaurant Issue – Other

    Order Details: In-restaurant issue – other

    Comments: I went to the in Elkridge Md yesterday June 20 @5:00 pm. I placed an order at the window for 10 piece meal and 5 piece tender and an extra large mashed potatoes. The total was $38.23. My order number was 13355. I got home and we began our dinner with the family. In the 5 piece tender meal it came with a regular coleslaw which I began to eat. I then came upon a metal object in the coleslaw so I immediately stopped eating the coleslaw. The metal object looks like it may have broken off the machine that makes to coleslaw. I took pictures of it and I saved the coleslaw with the metal object. Obviously our meal was ruined after that. I called the restaurant location 5 times and received no answer and no voicemail. So I’m writing you today.

    Items:

    Phone:
    This email is a service from Popeyes. Delivered by Zendesk
    [50XOD9-GXG92]

  • Sharee H. says:

    Palatka, FL location has the best customer service and the best food. I have been to a lot of different Popeyes and this location is excellent!

  • Marsha says:

    We need a Popeyes in Raton NM. There is not a single fried chicken place here. Please investigate the possibility of getting us a fried chicken restaurant.

  • Stephanie says:

    Last night I was n drive though at one of your stores here n Houston Texans off of jensen as. Tidwell. I arrived there at 9pm got to the speaker the car before me was told that it would be a 20 minute wait on regular chicken when I got to the speaker I was on the phone with one of my family memebers whom also works at a Popeyes. And the manger by the name of romona said that it would be a 40 minute wait for my order which was only the one 11.99 special 5 pics mice and two regular sides I said why so long when u just told the car I front of me 20 minutes. I was spoken to rudely and was told she was not going to serve me and have a nice night I said wat she said u heard me. I said where is your manger she said I am the manger I said who is yjur Gm she wouldn’t tell me but my niece knew who she is. I said you she a good one she then said not knowing My window was down bitch I said no you have the right one bitch this is unacceptable never have been here n spoken to like this I can be reached at 7137489910 I need a Gm to contact me

  • Jim Edwards says:

    I love Popeyes, but the store in DeKalb Il should be shut down. Terrible service every time and they are often out of things on the menu. Today they were out of chicken sandwiches, Dr Pepper and change if you paid cash.

  • Tillerson says:

    Popeyes indicate senior discounts online but do not honor. Evansville IN

  • Helmuth says:

    I just moved from Louisiana, and went to the Popeyes in 8th street store in Miami FL, and the people were smoking weed (I could smell it from a mile away) outside the girl in the front had a bad attitude. I asked for the manger and the General manger was outside smoking weed as well she didn’t wash her hands but touched my food. the food was great but they need new management there. If the founding father that owned Popeyes (I was his close friend) was still alive everyone there would be fired. I don’t know if the General manger name is Sally or Pot head Salí but she has an attitude just like the girl at night time. New people needed there especially new general manger. What a shame that this Popeyes is responsible for me not ever touching a Popeyes ever again. Everything from the worst, rudest, and disgusting employees to the same thing for the food. SHUT THIS PLACE DOWN ASAP!

  • tommyrancher23@gmail.com says:

    Why don’t all of you guys stores honor the specials that are
    mentioned on the radio. The store on 1999 Sibley in Calumet City never honor any specials why?

  • Alliah says:

    Boaz,AL us so understaffed that they are not getting off days and having to close early every night. I went tonight and they said that the gm quit due to the environment. The manager that was there said she had only been there a week and had 3 employees including her and they had another interview later this week. That store needs to be closed and reopened when it can be staffed this is ridiculous. Not had a good experience there and I keep giving them a chance and it seems to get worse and worse. I’ve yet to go back and see the same people working.

  • Rose says:

    I don’t know what’s going on with Popeyes but every Popeyes in Houma Louisiana except for the one on grand Caillou Road it’s slow I came to gray y’all new location I’m sitting here now I’ve been waiting for 10 minutes in line with cars behind me in order to get chicken and this is not the first time this is all the time y’all need to do something about this this is ridiculous and the time is 11:24 I’ll got here at 1104

  • Melissa Allen says:

    I received the worst service I have ever had at a restaurant at the Popeyes in Conway Arkansas. I ordered a doordash order in the Dasher called me to tell me that they were out of almost everything is that I tried to order. He was trying to talk to the workers there and they told him to go to the back of the line he stood in line for a very long time and ended up just leaving. I was on the phone with him the entire time he was attempting to speak with one of their employees. I attempted to call the restaurant to see if I could just have my item substitute for something else I attempted to call the restaurant six times every time the phone continuously running nobody ever answered. After 15 minutes they finally canceled the order allowing me to order from another restaurant. I have attempted to call the restaurant nobody ever answers the phone nobody has tried to reach out to me about this situation and I have left my information on the website. I will never eat it another Popeye’s Chicken because of this horrible experience

  • Dedy And Gary McReynolds says:

    We need a Popeyes in St Augustine Florida. They are building a New Publix on Hwy 207 with a lot of out property. As it is we have to travel 28 miles to Palatka, fl for your chicken!

  • David Higgs says:

    I went to the store in Austin Texas on Ben White Boulevard which I have been a couple of times really more than a couple. But the last two times I have been I have been overcharged today they have a sign on the window two piece and biscuit for $2.89 I ordered two of them and two pies and four jalapeños. They charge me $16 and some change I have it on my credit card statement this is the second time I have been overcharged there in the last month their phone number does not work and I’m very disappointed. We have a business in Austin that has over 300 employees which I quite often go to Popeyes and buy them a group lunch for up to 50 people at a time. It sure is a shame you overcharge and lose this kind of business that you’re about to lose from me.

  • Natasha says:

    This is about one of your establishment in Detroit Michigan located on East Warren Street and Conners I really don’t know why they are still open it’s bad service they don’t have food there this is the third time that I’ve been there and they don’t have any chicken so I’m not understanding if you don’t have any chicken or shrimp why are you even open but they keep being opened because they want to sell the rest of the chicken that’s there that’s not fair if I can’t get what I want what is the purpose of it on top of that the weight is extremely long they need to get better with the services their cleanliness and their attitude with their customers along with fresh food

  • Darrell m. says:

    These negros at #13259 are very disrespectful in Cleveland oh and the food was hard and cold I told that little girl that the juice was leaking out the cup she took the cup and started shaking the cup outside the window and got in on my car after I washed it for three hours then the manager broad told me to Google Corp number never coming back there again.

  • Brian says:

    The store in Millbrook Al sucks!!! Never had good experience!! Was gonna give them a try tonight went through the drive-through sat there For 20 minutes waiting on one small mashed potato and gravy and when I get to the window they say they’re out. They could’ve told me that at the speaker. I will never go back

  • Randy says:

    My wife and I just visited your location on Canal St. in the French Quarter in New Orleans at 6:30pm, Saturday May 28th. The restaurant staff were very indifferent to waiting customers. Once seated with our order, my wife and I noticed that a previous customer had left their hip bag on the floor next to the adjacent table. We stopped a passing employee and advised of the left item. We did not get a response or acknowledgment. A few minutes later, a different female employee came to the table and examined the contents of the bag and walked away with it on her shoulder like it was hers. Odd…

    When we attempted to exit the restaurant to Canal St., with a fire exit sign designating it as a required exit way, the door was locked and did not have panic exit device installed creating a dead end corridor marked as a fire exit way in a public retail space. You may want to review this issue, before the Louisiana State Fire Marshal does.

  • Smdh says:

    Guess I’m not getting my money reimburse. Will never ever refer or patronize again. Hope all go out of biznizz stealing my last to feed my family.. Unprofessional Popeyes #2574 . Zip 60628. Dam prison gates all around the whole dam restaurant. Ignorant employees nd dirty dumb manager Brian. The thief. Do not know how to work gift cards or debit . Had me swipe twice. Waste my time nd took my money. Pls stay away from Popeyes they steal money. Corporate support this behavior.

  • Go to hell Popeyes says:

    Stolen my last off my debit card. Pray all Popeyes close down permanently. Corporate gives no concern. Greedy bastards. Dirty trifling dogs .

  • Gail Patterson says:

    Went to the Popeyes on Broadway in Chicago. The manager of this restaurant cursed me out! They were short staffed, chicken tenders were old. I just wanted a refund! Got nothing but attitude and then cursed out! Unprofessional, under staffed, and incapable of ever getting me to eat there again.
    I would like someone to contact me concerning this matter.

  • Victoria Baccus says:

    I have had multiple bad experiences at a couple Popeyes locations but the Popeye location in Sumter, SC does not close until 10pm but if I order from Doordash at 8:40pm they will tell my dasher they’re out of everything. Once I went at 8pm they told me they stopped cooking because we’re about to close and this is constantly happening. I know it may have little effect but Popeyes lost me as a customer due the lack of professionalism and customer service.

  • Ms Thompson says:

    The Popeyes in Kokomo in is terrible. We have been there 2 times & they have nothing. They have no food. How does this happen? We will never go back

  • Arlyss says:

    Will you PLEASE open a Popeyes in Bend, Oregon…..ASAP!!!!!!!!!!!!!!!!!!

  • Ike malone says:

    Throughout the US POPEYES HAS TERRIBLE SERVICE!!!
    I have a solution that would work throughout the usa. I can not only spearhead Wisconsin but the rest of the nation as well. please call if interested.

  • Love says:

    After a month of trying to get a refund for something I didn’t even eat, I’m counting this place a loss. I use to enjoy eating Popeyes but the TERRIBLE employees they hire and “train” aren’t IT! I’ve worked many customer service and food service jobs and have NEVER been treated the way the ladies in the Starkville,MS do folks. They are rude! I witnessed with my own eyes, then take chicken that left the restaurant and that came back partially eaten, witnessed them put it back with the other chicken they were serving!! That HAS to be a health violation.

  • Love says:

    After a month of trying to get a refund for something I didn’t even eat, I’m counting this place a loss. I use to enjoy eating Popeyes but the shit ass employees they hire and “train” aren’t IT! I’ve worked many customer service and food service jobs and have NEVER been treated the way the ladies in the Starkville,MS do folks. They are rude! I witnessed with my own eyes, then take chicken that left the restaurant and that came back partially eaten, witnessed them put it back with the other chicken they were serving!! That HAS to be a health violation.

  • Connie Taylor says:

    Need to speak to someone in the corp office.

  • Logan McMinn says:

    I just came from the Popeye’s at 2496 Wabash Avenue in Springfield Illinois. I really like your chicken –especially the sandwich — but good lord! The service is terrible. Sine the beginning of the COVID pandemic, the store has not offered inside service at all, and the drive through line was excruciatingly slow; but until today, I was willing to suffer because I liked the food. Tired of waiting in my car for twenty to thirty minutes just to place my order, this time I tried ordering online, with the intention of picking my order up at the counter; but when I arrived, the entry door was locked and the lady inside said they had closed the counter because of they didn’t have enough workers, so I was once again forced to wait in line for more than twenty minutes. Then, when I announced that I was there for an online order, they couldn’t find it, and since I had ordered on my desktop, I had no receipt to show them. It turns out that they had the order under my first name. I’m sorry, but Popeye’s Louisiana Kitchen and I are not on a first-name basis.
    The worker shortage concerns me because the Chick Fil-A across the street offers inside service and their drive through line moves quite rapidly, and other drive throughs are far more prompt than the Wabash store. If I were the manager I would start wondering why it is so hard to attract decent workers, especially when other places in Springfield seem to be coping well.

  • Jerolyn Jernigan says:

    Popeyes locations in Madison , Ms. and Oxford, Ms. are horrible!!! We love your chicken but your employees lack the needed skills to work in these locations. We go to these two locations often and they are rude, our orders are never correct, they close before closing times, and lately the Madison location only takes cash!!!!!
    We were in Oxford and they never answer the phone and we knew how they would close early so I didn’t want to pay online and get there and not be able to get my order so I didn’t pay. Called, called, and called at least 30 minutes before scheduled closing time and never got an answer. Got there at 7:45 and they were closed !!!! Glad I didn’t pay for the order’ It is a known fact in both of these cities that they are run very very poorly!!!
    After we didn’t get Popeyes…. We went to Chick-fil-A where we were greeted with a smile , orders taken, and delivered to our car in drive thru in record time!!!
    I don’t know who makes your decisions but someone needs to up their game!!!! Like your chicken but not enough to put myself thru the agony that Popeyes gives out!!!!!

  • Katrena says:

    Last night, at your establishment in Texarkana, AR, I was told the manager could not take orders inside due to the cashier left for break and did not come back. I used to be able to operate a drawer of my own, or out of an employee drawer, if busy at another large restaurant chain. There was a box fan on the inside I guess because the air conditioner had stopped working. The side door by the drive thru was propped open with a chair, letting all kinds of flies in. She also said there was only three employees and they were short handed. I went outside to prepare to go through the drive thru but there were 11, I counted, 11 vehicles in line. I decided to go somewhere else because it was also close to closing time and the line wasn’t moving. They usually state they’re out of so many things around 30 minutes to closing. As I pulled around and looked into the lobby I saw that same manager sitting on her ass not helping for them to be so short handed! On her phone, no less.

  • Joelle Hansen says:

    Hi my name is Joelle Hansen I always pick up orders at Popeyes in Joplin MO How to talk to someone about the Popeyes in Joplin mo that really needs help and better management I work for Grubhub as a delivery driver and every time I pick up an order they take over an hour just to make the order and give it to me please help me

  • Charla Hayes says:

    Hello my name is Charlie Hayes and I visited your store 11340 Macomb Street El Paso Texas new location I ordered the butterfly shrimp tackle box instead of eight butterfly shrimp got four small ones and four batter covered tails the strawberry drink is terrible tried calling the store at 915-313-4992 on my receipt it seems like it belongs to an individual did not mention that it was a Popeye’s location and did not give you the option of talking to anybody or leaving a message tried calling your other location on Dyer Street in El Paso and no one ever answered the phone and no one took a message you couldn’t tell anybody anything I was going to see if there was another phone number I wanted to speak to the manager and let them know that there is a problem I will not be going to your locations again until you try to fix this problem my number is 903-422 6938 call me if you have any questions thank you

  • Ausilene says:

    From Seattle Washington went to the white center location waited 1hour in line got too window and watch employee set my food down and tended to other things when asked about food sitting for 10min he tried passing the buck on another employee when I checked him he Apparently didn’t like what I said so he gives me the food and throws my change at me this is poor customer service never go back workers
    Need better training they need to go out of business

  • Shelley A. Buchanan says:

    Store at 5782 W. Sunset Ave. Springdale, AR. Most disgusting food I have ever eaten. French fries cold, ordered mild chicken strips, got spicy, biscuit was like eating a cracker, no honey, no butter and I had the choice of only two sauces. The young man at the window never spoke, took my money handed me the food shut the window. NEVER will I spend my money in one of your stores again!!

  • Alberta says:

    Why is Popeyes not getting their restaurants any change? I have been there twice now and NO CHANGE! Can’t someone in the buildings go get change or is this so your employees can get a tip? I like the food, but I guess I will have to get my chicken somewhere else from now on. I am going to post this on Facebook so EVERYONE will no not to go to Popeyes.

  • La Tonya Brown says:

    I went to store #12523 in Warren, Michigan and was completely dissatisfied with the service. Surprisingly the line was not long, however when I get to the speaker to place my order, I was immediately told, “ we are out of sandwiches, nuggets and coleslaw.” I placed my order, but then I was told I had to wait on my tenders which was not really a problem, but even that turned into a 12-minute wait. When I finally received my order, they forgot my large mashed potatoes and apple pie. I tried calling the phone number on my receipt regarding the missing items and three time and three times I was hung up on. My order was over $50, is this how you treat your customers? HORRIBLE service!!!!! There is no way workers should provide that type of service to those patronizing their business and keep them employed.

  • Sam Barnett says:

    It is real bad when you advertise on TV and every place about your new Shrimp Box cause I went to Popeyes here in Goodyear, AZ. store number #12120 and purchased at the drive through a Shrimp Box and when I got home I had 8 bite size shrimp and that isn’t what you show on TV. Well I called them as soon as I opened the box and told the duty manager what I received and her reply that the way it is, but also she said butterfly some times. So what are you people trying to sell?

  • Rose Carter says:

    New store #13820 in Albany New York. Went thru drive-thru at 1110, 40 minutes after opening and was told they had no nuggets, so I took tenders. When I got to the window to pay, I was asked “do you want to tip me”! Why would I tip when they did not even have what I wanted. And I’m glad I didn’t tip because the tenders were not good, next time I will just leave. Besides how much do they get paid now to pass food out a window??

  • Billy E Rowles Jr says:

    Store in Lumberton Tx
    I have been there 4 times and they have been out of the spicy chicken sandwiches. Very poor management

    • Shaw says:

      Our apologies Mr Billy I am Popeyes manager one of the store due to heavy demand and last min some stores are out of capacity due to lack of demand therefore they ran out which is very rare appreciated your concern.

  • Gloria Gaines says:

    Address 3236 west Huntingdon street Philadelphia pa 19132 i want money back i had put food in trash.

    • Shaw says:

      Really , apologies Gloria did you speak store manager it’s a great store always friendly never had any issues you should try it again will see a difference.

  • Gloria Gaines says:

    GloryGaines French fries bag and fries cold whole bag is greasy. Please call 919-523-4631. This is one around 14 chestnut Philadelphia. Very disappointed, i order fish i got cold chicken sandwich. They didn’t give fresh hot food. Man said i wash hands which weid ,

  • Gloria Gaines says:

    Hello my name is Gloria gaines i went to Popeye downtown in Philadelphia. Around 14 chestnut street. My french fries was greasy ass Floyd chicken sent a fish sandwich they gave me a chicken sandwich and that was very soggy messed up I literally got sick though everything was cold. The Jamaican guy said what looking at , I washed my hands.

  • Jonathan Gazarian says:

    When is the Popeye’s Ghost Pepper Hot Wings making a comeback?
    Please. For the love of God and all things chicken related, your Ghost Pepper Hot Wings blew KFC’s and any other establishments concoction OUT-OF-THE-WATER!! lol
    Seriously, bring them back.
    Flavor, Size, Portions were above and beyond excellence.
    Thank you.

  • Annette says:

    Worst place ever with the most untrained, disregardful, disrespectful and dishonest individuals employed there. They hate their job and they hate people. Located at 2825 N. Military Trail in West Palm Beach, FL.
    The most appalling is the manager is watching it all with no regard.

    • Shaw says:

      Extremely sorry your experience I wonder why manager was not responded well Popeyes is good franchise they respect and love their customers may some personal issues not related to the store

  • Samuel says:

    I would like to give you a heads up I live in Port Richey Florida. There is an empty fast food restaurant. On US 19 Port Richey Pasco county. The address is 9010 US 19 Port Richey. I think this place will make a perfect Popeyes. Since there is not one around here and we have everything. I hope that you will consider this spot to open a Popeyes. Since I think it will be perfect for this neighborhood. Thank you Samuel lover of Popeyes.

  • Armando G says:

    How can you operate a restaurant with so many complaints about horrible service?

    https://nextdoor.com/p/C27k5hq7p3QY?utm_source=share&extras=MzcyMjI2OTU%3D

    Popeye’s Golden State Blvd, Turlock Ca

  • Latitia says:

    Worst experience ever at Popeyes… in Highland park, Michigan #8596

  • Jerry says:

    I wish you would put a Popeyes here in Moultrie Georgia. It would definitely do well here.

  • Shannon DaSilva says:

    I was at the Westgate mall in brockton MA, and the service is very very horrible I waited 40 minutes before the line started to move because of the lack of workers n the service at that store. The manager or supervisor that was on definitely didn’t have any type of respect to the 20 people that was waiting to order food.

  • Lynn hutchins says:

    I have visited Pop Eyes chicken camden sc twice and for the last time. First time waited at drive thru for 15 minutes to be told they were changing shifts at 2 in afternoon and couldn’t take an orders. Second and last. Went inside to order two sandwiches at 2:30 in the afternoon and was told the chicken had to be thawed out and cooked It would be At least 10 minutes. Are you kidding me. The mist unprofessional dysfunctional fast food experience I have ever had. I plan to tell everyone and will never go back. Absolutely pitiful

  • Veronica Blake says:

    I went to the drive in at Popeyes in Chicago at 114th and Halsted. Never have I ordered anything remotely that was despicable as the newly introduced fish sandwich. It was just batter against batter no fish and fried to a pint where I couldn’t distinguish what it was supposed to be Tarter sauce slapped on so think till the bread was soggy with it and grease. The fries were just dumped into the bag without a container. I also ordered a chicken tender dinner that was a combination of chicken nuggets refried and were in hits. I did not receive a receipt so I couldn’t get my money back. I called my bank to dispute the charges. I will never go to that Popeyes or any in the Chicago area. What a mess that franchise has become. Awful!!!!!

  • Steff says:

    There is a popeyes chicken in Renton, Wa.. The chain doesn’t allow customers to come inside to place orders.. It’s either door dash or drive thru.. the drive thru is always backed up to the main street, u cant even turn into the parking lot.. Also u can only use one coupon at a time thru the drive thru! Both of these methods are always an inconvenience..

  • Carlos Morales says:

    I’m a US service military men living in Spain. I was very happy to see Popeyes chicken, however this isn’t popeyes is a very poor Imitation, I’m very disappointed, this is a insult to the real Popeyes chicken

  • Mario Davila Jr. says:

    Been trying to get my W-2 form been a month in a week please contact me at 5128 to 6 59 48th

  • Mario Davila Jr. says:

    I’ve been trying for a month and a week to get my W-2 form can you please send it to my home by mail please call me at 512-826-5948 my name is Mario Davila Jr.
    Please thank you…

  • Jimmy Ngo says:

    02/23/2022 – Decided to go to Popeye’s for my 30 min lunch. Placed a mobile order for a Spicy Chicken sandwich with no pickles, fries, and a large coke at 1:40pm and arrived at 1:45pm the Popeye’s located on 2420 Scott St, Houston, TX 77004. Waited in the drive-through line for about 30 mins (2:20pm) before finally getting to the window. The employee at the window, gave me a small coke which I corrected her that I had a Large coke and then told me that they had to make the sandwich and for me to pull around and park in the front and they will bring it out to me. Against my own judgement that I should have just waited at the window, I parked in the front. But after 15 mins of waiting(2:40pm), I decided to walk in and I asked the cashier if my food was ready and she didn’t know what I was talking about and so a manager came up and asked what was happening and I told her that I placed a mobile order and so when the manager asked the crew about the order, no one else knew besides the lady at the drive-through window. I was fuming at this point, but I am already way past my 30 min lunch break so I grab the bag and all I got from the manager was “Sorry for the mistake, have a nice day” and she walks away. Normally, I would have complain but like I said I had to get back to my office but lo and behold, they couldn’t even get my sandwich right, it was a chicken sandwich with only pickles no sauce when I had ordered a spicy chicken sandwich with no pickles. I am allergic to pickles and so I can’t even eat my sandwich.

  • Patricia Mondragon says:

    Our daughter bought a Popeyes gift card for us for Christmas. The local store, and ONLY store within 30 miles, will not take it. The phone number on the back of the card goes to Burger King. I have called 6 different numbers including Corp. (which does not answer).
    We want our money back for this. $30 does not seem like much but for a single mother of two it sure is. If you have bogus cards out there with printed bad information, that is fraud. Someone needs to contact me ASAP and resolve this. Name and email below.

  • Melanie Akins says:

    Also I’m white and there were all black workers when I went yesterday and when I was standing in line a black lady came in and said she didn’t get a couple different things and no questions were asked and she wasn’t asked for a receipt he gave her what she said she didn’t get and also gave her a dessert for the mistake

  • Melanie Akins says:

    Yes I ordered myself and my kids meals on the 16th when I got home and we went to eat it was something that we didn’t order. I called to let them know and was told I would have to call back on Monday when the GM was in. I did and was told that if I brought my receipt when I came back it would be no problem. I live 20 miles from there so I didn’t get back that way until yesterday and had my receipt and went by there and was told by the manager on duty that I would have to come back when the gm was there

  • Pam says:

    Drive through is always so slow. . New Albany, In 4715

  • Tiffan cox says:

    We went to the Joplin Mo store. Got there at 4 pm. Waited all the way til 5:30 without getting our food. Others who ordered after us continued to receive their food. I checked on our order a few times, still never received it. Finally we asked for our money back. Manager was rude and I am not happy. We were really patient but now I’m angry because of how we were treated.

  • Karman says:

    I want to start by saying I love Popeyes fried chicken. Popeye loved spinach, creamed spinach would be an awesome side.

    It saddens me to say that I have yet to go to a Popeyes that can get the order correct. I wish the corporate office would work on that. It’s depressing that I have to tear open the bag before I leave to make sure I got all that I paid for.

    I haven’t purchased your chicken since the virus outbreak due to bad service. No one can go inside, kind of hard to rip everything open in the car just to see if the order is right.

  • Lagwentric Frazier says:

    I need to talk to someone asap about the popeyes here in Minden, La

  • John Kirchharr says:

    I purchased a family meal today in Bay Minette, Al. The chicken was unedible. Tasted like rotten chicken. I had purchased chicken a few weeks ago and it was the same. Thought it was a one time occurrence but same thing this time. I have been a big fan of Popeyes for years but this is the last time I go there.

  • John Piazza says:

    Once again I head to my local Popeyes for dinner and then I can’t buy their advertised special, BOGO CHICKEN SANDWICH combo, a mainsail of the restaurant chain. Fortunately the manager was friendly and accommodating and honored the ad but as a franchise, she explained that they didn’t have too! How does a consumer know? Poor business practice from Popeyes corporate.

  • Samantha says:

    Blairsville Ga. The customer service is horrible. The food has been old several times I have went. Would love to send someone a photo of last chicken I got! I had to throw it away!! There will be absolutely no one there and at driver though they say be right with you and no one there. I sat once 10 minutes and pulled to window and they was standing there talking to each other. I understand employees are hard to find right now but REALLY!! They would get a lot more business if the customer service was good and the food wasn’t old.

  • Evelyn hasty says:

    What made Popeyes to decide to take Cajun rice away from the menu, please put it back on the menuI’m sure I’m not the only one that loves it thank you

  • Don says:

    I ordered a 4 piece combo and got home I had 3 pieces(not the ones I ordered). This is becoming a constant issue with Popeyes, no matter where you go….order incorrect, don’t have this, don’t have that,etc…

  • karen says:

    i went to roxbury store and i was treated every rudely the girl was rude and was every disrespectful calling me out name she acted like she was going to fight me and the manager still has her there i come in the store every afternoon if she’s not being rude she’s aruing with other employee this one girl she every nice she was taking my oder the other girl starts aruging with her and then told her to clock out cause she was the boss i need someone to look into it cause that girl is every rude and her customer service is every bad she should not be working there

  • Lynne Baxter says:

    I have tried unsuccessfully to reach anyone at corporate.
    I visited the Popeyes in Fayetteville TN on February 3, 2022.
    I spent $27.35 for 8 pieces of leather that was sold as chicken. The red beans and rice were burnt and the biscuits were hard as rock.
    I understand that COVID has things messed up but this is ridiculous.
    Waited for 30 minutes to get my order from start to finish and nobody else was there.
    Every number that I call is either disconnected or just rings and rings.
    I drive 45 minutes to get this horrible food.
    What has happened to the excellent food y’all used to make?

  • Kim davis says:

    I order food in the Popeyes’s app and it charge my card twice called them because I didn’t receive my product or my money they tell me they can not refund my after they took 18.99 twice off my card because they not receiving the money so where is the money going and if that’s the cause you need to discontinue the app people work hard for our money I feel y’all just stole my money and said f me I will spend my money here again and I am posting this all over my social media

  • Serita Crowley says:

    I didn’t want to complain but I thought you should know how horrible the service was at your Alpine St. location in Grand Rapids Michigan was on 2/30/2022. I ordered the exact same thing that I did the day before at a different location and it was very good at that location. However the Alpine location charged me two dollars more for the same thing and when I asked was prices different at different locations, the young boy lied and said that’s what it was… He also short changed me for my change too. He acted as if he didn’t know how to count. When I got my two pieces of dark meat chicken mash potatoes and gravy on the side, the thigh was amazingly tiny and the leg was the size of a wing ding without the flat. I didn’t notice until I had nearly gotten home. I thought maybe they purposely did that because I said that I didn’t want a drink or the meal just the chicken with gravy on the side with my mashed potatoes? I don’t know how to put the picture on here but I have it. Unbelievable how tiny these pieces of chicken were and that I paid $6.00 and some odd change at one location and 8.00 dollars at another for the exact same thing and then when I stated that I had given too much change the kid just looked confused and was not about to give me my correct change. It was only some change so I said not to worry about it. This is unacceptable. I choose not to go to that one ever again. They’ve messed up my order there several other times as well. This does not make your place of business look good at all.😡 When you contact me at my email address I will send you the picture of this miniature chicken because I don’t know how to upload it here. I’ll look for the receipt too.

  • Chad Taylor says:

    Cedartown Georgia Popeyes has to be the worst place. Chicken was dry and no taste. The lady gave me a handful of honey and every single packet had honey all over it everyone in Cedartown tonight eat at Popeye’s in vote to get this place closed down this is a disgrace . This is not the first time. It’s sad when you can get better Fried Chicken at the grocery store then I’ll eating fast food restaurant

  • David Martin says:

    On 1/26/2022 at about 7:30pm. I went to the Popeyes in Moncks Corner, SC. and purchase an 8 piece of chicken only. The young lady said the only chicken they had was spicy, they didn’t have mild. They ran out of oil to cook the mild chicken. I said ok. When I got home to eat the chicken, the chicken was burnt and it tasted burnt. Now, I like Popeyes food, but this was unacceptable. I paid close to $20.00 for some burnt chicken. Please have a talk with restaurant. I have heard other complaints too. I would still go there, but they have to do better.
    Thank You.

  • Coleen schmidt says:

    Very upset. I paid $28.51 for 2 three piece combe meals. I wanted all theighs in both boxes. They said i had to pay and up grade for all theighs $6.76. Then i didnt get biscuits in either box and they gave me all breast which we dont eat white meat. And the mashed patatoes couldnt feed a mouse. No gravy and i can say wheres the patatoes can you spare them? Really $28 for this. Idk if i will ever go here again

  • Nicole Abrom says:

    I have been trying to get my money from you guys concerning my experience with one of the locations 860 colony rd walingford ct Me and my mom was assaulted by the General manager at the store he spit in our face in the driv thru window and I have never been through anything like this in my whole life I paid for my items 41.70 and I had the police involved and I never received my food I was told to get in touch with you

  • Pat B. says:

    I visited the camp springs location #4242. I ordered a 3 piece meal with Mac and cheese and a sprite but was charged alacarte. When I bought it to Ana’s attention she only over charged me 50 cents. What I don’t expect to happen when I’m patronizing a business is for someone especially management to argue with me. If an error is made I expect accountability and resolution. While I don’t buy into the theory of the customer is always right I do believe we should be respected. When I tried to call the corporate office the numbers are all out of service. No customer service skills were displayed with this incident.

  • Jen G says:

    Buyer beware!!! FALSE ADVERTISEMENT at Popeyes. Check your receipts, make sure you are being charged the correct amount.
    Here’s my story
    On Monday, January 10, 2022, I went through Popeyes drive-thru at 3925 38th Street, Moline, IL, and ordered an 8 piece Box Meal. On the drive-thru menu, the price for the meal was $19.99. When I got up to the window I was charged $24.19 after taxes, $21.99 before taxes. That’s a $2.00 difference. I questioned the sales associate about the $2.00 and she stated that the prices have gone up and that they were waiting for their regional manager to come and change the menus. I gave my name and number to the sales associate and asked her to have the regional manager contact me. After 24 hours, and no phone call, I called the store and spoke with the on-duty manager and she stated that corporate changed the prices and they were waiting for corporate to send them the new menus. She also stated that they were not allowed to put a sign up stating the price differences. I again gave my name and number for the regional manager to contact me and asked for corporate’s phone number, which she stated she didn’t know. After another 24 hours, I contacted Popeyes corporate office to file a complaint. The young lady I spoke with on the phone apologized and sympathized with me. She stated they would get in touch with the regional manager and contact me with information. I gave her my name, phone number, and email address. It’s been 1 week and I have not heard anything. This price discrepancy is false advertisement at its finest and the managers, regional managers, and corporate does not want to do anything to fix this.
    I personally will NEVER spend my money at Popeyes again.
    ANDDD.. I just tried to email the CEO of Popeyes and the email address came back as a bad email address. jcil@rbi.com
    What kind of Sh*t show are they running there. If the leadership is this bad from the top… Can you imagine how bad each individual store is run, just saying.

  • Leo says:

    Might as well close the one in Grand Junction , Colorado the lobby is never open.

  • Robert Jackson says:

    I ordered $40.10 worth of food online went to drive through just to be told they were out of everything I ordered was told to call the customer service people to get a refund this was done December 18th 2021 at 1430 berries parkway Kennesaw ga. I’m still waiting for my refund. I was told by customer service that it was refunded on the 18th but my account shows a hard post on the 20th of December. Try to contact someone about it and all I get is grief with a side of I don’t care. I’m not in the habit of just giving money away and i sure don’t want the attitude of someone who just don’t care . So I would like a response and my money back. I will be posting this response on every media outlet I can do not go to the popeyes on barret parkway in Kennesaw ga they are horrible truly horrible. The food is always cold can never get a order right constantly playing games while people sit in the drive through this is sad and very poor customer service

    • Eddie Stanley says:

      I bought Chicken at Popeyes that was fit to be raw hide for my German Shepard Tried to contact headquarters but no response or reply. filled out survey no response People stay away just a bad place

    • Migdy says:

      I’m from Wisconsin and they did the same thing to me , this company steal people money like nothing and it doesn’t matter who you talk to they don’t do anything about it, they did the same thing to my husband too. People needs to stop buying from them.

  • Bobby Watson says:

    Good morning. My name is Bobby Watson, and I was planning on applying to work at this Popeyes establishment this morning. Until I had the most unprofessional, unethical, and down right rude incounter with your employees and manager included. I arrived at 760 Eastchase parkway Fort Worth, TX this morning at 10:06 AM Eastern Time, January 3rd, 2022. I noticed the door was slightly open, and I let myself inside to ask “what is this Popeyes store number ?” Because I couldn’t find the store number. After standing there for 5-7 min your employees final decided to acknowledge me and say we are close. I responded the door was slightly open and I’m just trying to get the store number. One of your employee replies” it’s on the front door. I go back to the front door looking and still don’t see it. Another employee came to the front to close it and I ask again I don’t see it on the front door, could you show me, I’m trying to apply to work here, just in case they ask me for it I can have the correct information. She replied with an nasty attitude: you can find it on Google. So I pulled up my cellphone and show her myself pulling up goggles and typing Popeyes and it’s address and I still can’t find the store number. I ask well you work here do you know the store number ? She replied I don’t. I said okay, does anyone here knows the store number? Her response is no again. I say can you ask the manager?
    She preceive to walk away. Finally the manager come to the door attempting to close and saying you have to move. And I replied again: can you please give me this Popeyes store number. She finally tells me but rudely. After going Through that unnecessary, unprofessional, and rudeness. I certainly don’t want to apply for this Popeyes location, or would refer anyone to work for this rude establishment.The funny thing is the the sign on the building say that this location is hiring, but was rude, unprofessional, and poor customer service to an Black man who wanted to work for this establishment. Something need to be done. Thank you.

  • Bryant Nolan says:

    I really need to talk with someone about one of the stores located here in Milwaukee Wisconsin and consistent problems we’re having with the entire crew over here and the quality if the food the crew is producing

  • Juan Velez says:

    My son went to the Popeyes at 4455 Nelson Brogdon Blvd, Buford, GA 30153 on 02 Jan 2022 and after paying for his food via phone app, he waited for over 1.5 hours and the food was never delivered. After asking one of the employees that was working there about the length of the wait, the employee said that he did not know how long it was going to take. I told my son to leave the place and that we will dispute the charge on his card. This is unacceptable customer service, and the app does not offer a way to cancel the order. I will take this all the way to the top if need be. I will be calling the HQ tomorrow to talk to a corporate representative and if possible with the CEO. The people that this company have working there have no customer service experience, no sense of urgency, and no manners. Perhaps at no fault of their own, but it does reflects the lack of proper training that this company has for his employees.

  • John H says:

    Went to Popeyes tonight threw the drive thru window and the woman at the window took my money and gave my change not once did she say thank you and then handed me my food again know thanks have a nice night just closed the window. Then I get home and have no biscuits. This is not how you take care of customers.

  • Marquee says:

    I’m soooo angry right now I can literally scream. I’m a very patient person and when I say I won’t be eating Popeyes in a long time I truly mean it. I just left Popeyes in Oak Park Michigan. I sat in the line for 30 minutes and then when I ordered my food which was a 12 pc all white meat meal the cashier said 11 minutes wait so I waited for another 11 minutes and I got my food went all the way home and I got chicken tenders for $31..I’m soo upset for one I don’t live close to the restaurant and for two I spent over $30 for something I didn’t even want smh. And what makes matters worse the whole time I was waiting for my food they were in there playing and horsing around. This is one disappointed customer for real.

    • Mrs. C says:

      Yes, I believe it. They were in there laughing when we drove up to the window tonight. Manager had a nasty personality which I will be bringing to the attention of the corporate office.

  • Sharon Rios says:

    To Mr. Santoro…..I live in Orlando Florida and love Popeye’s chicken. Your onion rings that have been unavailable for many years were my favorite and the best onion rings ever. I still miss and crave them. Is there any chance Popeyes’s will bring them back even if only for a limited time? Thank you!

  • Ashley says:

    The location (store #6107 in Charlotte, NC) used to be a good location until they got a rude staff and started closing early at different times. This location is always frequently out of chicken as well. I came there 12/18/21 around 8:30 and they told me they were closed. This location closes at 10:00pm. The reason they claim to close early was due to not enough staff and was very rude and hateful about it. I was talking to one person about how it’s always an issue there and someone else butts in and says rudely “ Ma’am we don’t have have enough people!!” And then I said “okay but you don’t have to have an attitude?” “You have a goodnight.” And then what sounded like 3 or 4 people chimed in thru the speaker “ YOU HAVE A GOODNIGHT!!” Very hatefully.. As I pulled around the drive-thru they all came out the window and yelled out something loud. I don’t know what they chanted but it was very disrespectful and makes the company look bad. I’ve never been to any restaurant that pretty much gang up on their customers when they get mad.. like they’re threatening you. I hope the right person sees this review and reports them. I honestly feel like they close the place whenever they feel like because abnormally frequent. This location was great when it first opened and they had a nice staff but now rude people work there now. I won’t be returning back to that location ever again.

  • robert says:

    i really wish they would open a location in my home town of Moundsville, WV we only have a KFC that sucks and after moving back up here from Florida this is all we have to get chicken from and its horrible.
    open a Popeyes up here please.

  • Disappointed & lied too says:

    If @ all possible, I would NOT recommend Popeyes in North Port, FL due to there speaker is always broken down, they give you blank receipts & when your missing food, they give you the excuse that you have an old receipt. Then when you reach out to there corporate office, you get told that someone will call from the management team. In addition offer you coupons that WILL NOT EVER ARRIVE! Popeyes is NOT worth losing money when they do not give you your entire order. Then there corporate office, gives you a bunch of lies. KFC is better!

  • Tim Jones says:

    The phone number listed no one answer and there is no voice mail.

  • James Cox says:

    Your restaurant on univ.blvd. in jax. Fl. Sucks.I wait in line, when I get to window to pay, because I don’t have exact change, the girl says I don’t know what to tell u.It was 4.29 I had a ten.She was willing to let me give up the rest of the dollar, but not willing to give up the .29 cents.That’buullcrap! Y’all suck!

  • James Belanger says:

    Pathetic branch they opened in Palm Coast Fl. They advertise chicken but twice i went to order from drive through and they stated they don’t have chicken.

  • Craig says:

    I am trying to contact someone from the corporate office of Popeye’s Chicken because of inconsistency in prices within the same neighborhood. I go to a particular Popeye near my house I get charged $8.81 for a classic chicken sandwich and a small order of fries. My concern is that I was charged this after giving them my credit card to pay for it they did not state ahead of time how much I will be charged for this meal. The employee told me it was a combo. I told him the combo comes with a pop I did not order that. I was highly concerned because I do not know of any place that charges you $4 for a small fry. My meal for a classic chicken sandwich which is normally $3.99 + a small order of cajun fries came out to $8.81. the chicken sandwich as a whole is a deal but to charge $4 extra for such a small amount of fries is piracy. I am wondering if this particular branch is supposed to be charging these prices. This branch is located and Chicago Illinois it is store number 2384 located 9516 South Vincennes Street Chicago Illinois 60643. I desperately wanted to talk to someone about this and I have the receipt to prove that I was charged this inconsistent amount. I was charged at another Popeyes a total of $7 and some change for both of these items but on this day I was charged a whole amount more. I would like to speak to someone concerning this situation this is ridiculous. I am sure that there is something wrong and Popeyes did not authorize these prices.

  • Vivian Hayes says:

    I visited the Popeyes location in Grayson Ga on 11/15/21. I seldom go to this location because there’s always such a long line! Customer service is zero; no consideration in providing efficient friendly service, do the employees have a clue? On this particular evening, I was in line for at 50 minutes prior to arrival at the speaker to talk to the young man when I was informed there “they only had chicken strips & sandwiches”! No chicken!! There was no prior indications to let customers know this issue Or I would have left! After arriving at the window, I waited at least another 15 minutes. My purchase for the chicken sandwiches was $22.00, this was my families dinner instead of chicken with sides! Without saying anything else, this is my last time going to this location. This was the worse experience I have ever encountered with Popeyes! I’m Totally disappointed!

  • marg wheat says:

    I think your commercial for hot sauce is degrading to women

  • MG SINY says:

    I am totally outraged at the local Popeye’s store located at 1351 Forest Avenue in Staten Island, NY 10302 that I have been going to for many years now. I almost always buy a bucket of Chicken plus other sides and used to always receive several dipping sauces AT NO EXRTA COST! I haven’t been there in a couple months but went there tonight and was absolutely surprised and very angry! I bought a bucket of chicken again plus some sides but, I was told I had to pay 25 cents each for a dipping sauce! YOU HAVE GOT TO BE KIDDING ME! I just spent 24 plus dollars, and you cannot give me a one or two dipping sauces!? They probably cost you about 5 cents and you have the audacity to charge 25 cents per sauce! The funny part is that there is a sign on the plastic partition stating that if you buy a 2-piece tender you will get one sauce and if you buy 5 tenders you receive 2 dipping sauce BUT, IF YOU BUY A WHOLE BUCKET OF 11 PIECES OF CHICKEN YOU GET NO DIPPING SAUCE! ZERO DIPPING SAUCE BUT, YOU CAN PAY 25 CENTS PER DIPPING SAUCE! THIS IS OUTRAGEOUS AND RIDICULOUS! On another note, I usually get the 11-piece chicken deal that was $11.99 for the longest time. I understand with this moron in the presidential office is screwing the entire country but, to jack the price up to $16.99 is also crazy expensive! You are going to lose many customers I can tell you that and this will be the very last time I go to this Popeye’s unless these things are changed!!

  • Dexter Murray says:

    I visited the Popeyes in Kansas City MO, location at 31st an prospect. At 6pm they the doors locked. I went to get in line.this was at 6 .there we to car Ahead of me I call the store to find out what the delay was she told me the doors were open! Now mine you lam in between cars! I didn’t get my order until 6:30! And the red beans and rice was cold! I WONT BE RETURNING!!!!!!😤😡😠

  • T says:

    I went to the Popeyes in Clewiston, Fl today November 10, 2021 at 6:27 pm. The lady on the intercom was huffing and puffing the whole time I was trying to order, was giving me attitude and was rushing me. Name on the hat is Leo. She needs proper customer service training.

    • Annette says:

      I second that emotion, all the way in West Palm Beach, Fl. We need to call Contact 5 news and shut them down. Captain Hooks in Belle Glade is better.

  • Bj says:

    Please shut down Governor Highway store. Problem after Problem’s getting worse . In line 20 mins, placing oder there out of nuggets, however I’m stuck in line. Nasty attitude. Today can’t tell me shrimp price. I live 2mins , and left when no one including manager was not wearing a Mask!!!

  • Kris Conner says:

    I’m so sick of the damn commercial with Megan the stallion, I threw up. What a waste of money for a commercial! Please take it off. She’s horrible and the music playing is not relevant to so called chicken!

  • Daniel A Davis says:

    Went to the Popeyes location in Winter Haven, Fl yesterday and ordered 16 pieces of chicken tenders and a large rice and red beans. Young lady rang it up and the total came to $45.45. Needless to say that will be the last time that I will darken a doorway to any Popeyes. Your food is WAY overpriced.

  • Sandi says:

    I used to go there for chicken often. Service is horrible and food quality is really poor. But since the commercial with the half naked woman started I will never go there again. So disgusting.

  • Justin says:

    Using Megan the stallion in your commercial to sexually promote chicken is absolutely disgusting. Having her tits flop around in your commercial and using her song hands on her knees is despicable at best. We don’t need trashy horse on our TV to promote your fucking chicken. You should all be ashamed of yourselves using sex to exploit food.

  • Morton Altman says:

    My wife and I had take out last night order #57, from store #10500 in Tacoma, WA.
    We where terribly disappointed in the quality of the food.
    I ordered a 3 piece Dinner, all dark meat and received 2 dark pieces and a wing for $10.39 and no drink that was supposed to be included.
    The size of the leg and thigh was an embarrassment. The leg as about the size of the wing and the thigh wasn’t much bigger.
    If I didn’t know better I probably
    wouldn’t have been surprised. My wife and I have eaten there or taken takeout many times and have never experienced any issues.
    Morton Altman
    253-686-3267

  • Scott Walker says:

    I had to wait 30 minutes in the Popeyes Drive-through today October 29 at 1:00PM then had to wait 30 minutes for the to bring my two chicken sandwich’s to my car. This was at your Popeyes in Hemet California. Please look in to this!

  • Karen McConnell says:

    I want to know why you would use a disgusting song from Megan the Stallion on your TV adds.? You should be more responsible for your advertising. Have you ever looked into the words to this song? Totally disgusting.

  • Brett Davis says:

    I just watched Ryan Upchurch on YouTube as 2.5 million other folks do….In Cheatam County Tenn. Popeyes chicken Has a Child Molester working for them…with multiple offense….I’ll no longer give Popeyes my business…EVER AGAIN…MY GOOGLE REVIEWS HAVE OVER 30K VEIWS… SHAME ON YALL POPEYES!

  • Timothy C Barta says:

    I WISH YOU WOULD PUT A POPPEYES IN JOHNSTOWN PA

  • Holly says:

    I’ve called the number listed also and it’s a joke just like their restaurants. Just go out of business already. Save the rest of American from another heart attack or stroke.

  • Holly says:

    Popeyes has obviously gone in the toilet. They never refunded me $40 for food I never received in 2019 and now in 2021 my husband went to 4 different locations around town to pick up food late one night to quickly feed our family and there was some ridiculous reason why he wasn’t able to order food at each of the 4 locations at 8pm at night. How are they still in business. Never was like this when I was growing up when Al Copeland owned it. Not saying he was a great person either but his restaurants were managed better. It’s really gone down hill a lot over the years. Sad when a food you enjoyed growing up in NOLA is now nothing but a memory. If I include the past 5 years, it would be a bad disappointing memory.

  • Me says:

    I stopped working for Popeye’s in Fort Payne, AL because the managers are not doing their jobs right. My problem is that they don’t have enough employees to run the business and they have the employees working 6 days a week with one day off and the managers get 2 to 3 days off. On weekdays they close at 10pm and the employees don’t leave until 3am. Everyone on different pay with no experience. I had experience and was doin Frontline and backline only to be paid $9.50 with no employee discounts or anything on meals but the the managers can eat for free. They putting anyone in these manager positions and they don’t know what they’re doing and that’s why they can’t keep any employees.

  • RHONDA RODGERS MILES says:

    I LIVE IN HOUSTON TEXAS AS A CUSTOMER THAT WAS MISTREADED AT EDGEBROOK AND GULF FREEWAY CALL IN ABOUT IT ON JULY 12 2021 SPOKE WITH TYKO A MANAGER THAT SAID SHE WAS GOING TO SEND ME A GIFT CARD I EXPLAIN HOW BAD AND RUDE I WAS TREATED IT IS OCTOBER 19 2021 NO GIFT CARD YET I HAVE CALLED GUEST SERVICES SO MANY TIMES SPEAKING WITH DIFFERENT PEOPLE ALL WITH DIFFERENT REASONS WHY I HAVENT RECEIVE IT SOME TOLD SAME STORIES THIS IS HORRIBLE TODAY I HOPE THIS LETTER GETS TO SOMEONE THAT CARE ABOUT THIS COMPANY LOSING CUSTOMERS AND YOUR BUSINESS

  • Nancy says:

    Food was miniature portion for the price and a few of the workers was serving food with their face masks tucked under there chin in the Stamford Ct Popeye’s very unsafe!! One of them was manager. Makes No Sense….

  • Bob Montoya says:

    I would like to suggest adding the potato gravy as an add on item to your popeyes menu. Thank you!!!

  • Lee Herald says:

    My food has and was terrible 2 different locations in 3 weeks and awful when u call they say bring in receipt and get fresh order my ass same ass shit u got first time …. rediculous

  • Michaeldeese says:

    E Franklin site. Gastonia NC store is a complete joke. Food not being prepared with so may employee s they were running around playing on cell.phones. total caos. And total.BS.

  • Willie Sauls says:

    To The President of Popeyes Chicken, your company should look in Hobe Sound, FL too build a restaurant. This is an area that’s worth looking at.

  • kirby jestes says:

    Why did you abandon plans for a store in Bartlesville OK?

  • Mrs. Johnson says:

    I’ve called this number 1-404-201-6935 several times and no answer or voice mail.
    Does anybody even answer or look into what customers write?! Especially pertaining to higher up management or customer relations!? This is ridiculous! I use my hard earned money to spend at Popeyes only to be disappointed and disrespected! It’s unfair and out right unsatisfactory!!

  • Mrs. Johnson says:

    I had 2 separate incidents at the Popeyes in Woodbridge Station Way in Edgewood Md. I contacted the customer relations number 1-877- 767-3937. I was told by 2 different customer service representatives that I’d receive 2 $20 gift cards. The first representative was on the phone with me as the incident occurred and was very apologetic about the manger taking my food back after I asked for a refund and giving it to another customer. Covid 19 is still very much out here and that was very unsanitary. After several failed attempts at customer service relations I asked to speak to a supervisor and I spoke with Jeremiah Stowenn the supervisor of customer service relations and he was extremely rude, yelling saying there’s no one above him
    And that he has the number for corporate but he wasn’t going to give it to me I asked again for his supervisor or manager and he yelled at me again and hung up on me. I’m vexed!! This is unsatisfactory! Can someone please contact me about this incident. I received a call from
    Harnett she didn’t disclose her last name but she went on to say to me that she would reach out to Jeremiah’s manager about the incident she was very apologetic but she’s also the person Jeremiah stated to me was out and wouldn’t be back for a few days. So I found it ironic that she called me. I pray no one ever has to encounter this kind of customer service as it is very demeaning and horrid. The run around and horrible customer service I received is ridiculous and unheard of to say the least. I’m not a child or a dog to be talked to that way and I don’t appreciate it.

  • Alisha says:

    The fact that my mother and son were the ones assigned with picking up food after a high school game and returned with garbage was beyond disappointing. My son spent $40 waited in line for over an hour and was told they did not have anything they ordered. They were handed 2 boxes of breast one mild and dry, one spicy and appeared to be at least all day old. A bag of small sides he did not ask for and nothing he actually ordered. This location (12545) is the newest location in the area and has been poorly managed since it opened. At this point, what does it take to open a Popeyes bc I would manage one myself just so this area can stop being treated like no matter what they serve we will spend our money.

  • Juan says:

    Good evening I have an issue with a location at Kingston ny Popeyes you have will trained employees but you cut there hours because you hire family members that doesn’t now English and speaks Spanish and is drinking alcohol and beer in the kitchen also you have an 19 yr old cook cooking and wasn’t trained at all then not given the 15 mins break I feel that’s and abuse and labors issue can someone resolve this before legal actions be taken for discrimination on gender and race

  • Bob Coston says:

    The worst experience ever! First, there was a long line at express drive through( ok that happens at lunch time). Second, you’re out of coleslaw (this happens…sometimes?). Third, out of fountain drinks (what??!!). Finally, our order was wrong???!!! The young lady who took our order repeated our order correctly. (What’s the difference between white meat and dark meat?) Where’s the customer service? This is worst McDonald’s. Should we rename the company “McPopeyes!!”. (Oakley, CA) why not, the signage colors are pretty much the same.

  • Ms. R Barnett says:

    9/14/21 Seffner FL./MLK location, Let me start by saying I waited for over 30 minutes to order. When I placed my order there was one RUDE manager acting like she doesn’t like her job. I ordered a 3 piece meal and after the order I asked her what pieces come with the order she very rudely said she didn’t know and kept talking after I asked her to wait. After she was so rude to me even the person on the phone waiting for me noticed how rude she was. When I get to the window she had to nerve to say she refused to serve me. (really)(she was the rude one and that intercom need to be serviced. Seems like to me you people would train your managers in good customer service. I guess that location is swimming in money… Like I can’t go to another restaurant to get better service. This is the reason people don’t like going there because these people have poor customer service. She is suppose to be the manager at this location ..(WOW) that’s how you treat a customer. Hopefully she isn’t training your staff like that. I will never go to that Popeye’s again. I’m sure your company don’t really care but, know that if you’ll keep treating paying customers like that this location will not do well at all. Signed a VERY unhappy customer

  • AnnMarie says:

    I called Popeye’s that just opened up in our town in Lacey NJ on Aug.27 and spoke to Sue…I told her I would like to order 3 16pc. buckets of chicken for the next day…she told me that normally they don’t take phone orders but for me to call her back the next morning at 10 AM….I called till 12 noon and no one answered!!! I had 35 people coming over for a BBQ….I called Shoprite in town and ordered 60 pc.of chicken which they gladly took my order and turned out to be the best chicken we all had….will never go to Popeyes again….for a brand new store your service stinks!!

  • Nina says:

    Hey im a regular customer . September 9 2021 . Popeyes on Fulton and Brooklyn ave . They have all the customers there working with no lights no ac NO nothing . The workers appreciated me for standing up to the boss . It’s always something wrong in this specific location . Someone needs to go and find out what’s really goin on . The employees are hot & frustrated. That is UNACCEPTABLE

  • D. W. Akins says:

    Yesterday a couple of lady friends of mine went to the Popeyes at Coulter and hillside in Amarillo, to return 4 teas that tasted like water , the Manager ( hymie or Hyman) treated them with disrespect and slammed the window on them after finally, reluctantly giving a refund. These are elderly Christian women that were spoken to as if they were common thieves. I will not do business with Popeyes because of this , they were worried about making a complaint due to fears of retaliation.

  • Tj says:

    I have visited the popeyes in covington tn 3 times on the last3 weeks. I have not been able to order either time because they say the system is down or they have no chicken. This store will soon be out of business due to a new competitors that just opened here. I give this location zero stars

  • Tammy Bush says:

    Gallatin, TN Popeyes cannot understand orders apparently. We specified a plain 8 piece tender combo and they sure enough gave us SPICY tenders. My mother could not even eat them and we had no time to wait another hour to remedy the situation with the store. We even tried calling the store and no one would even answer the phone. Why have a restaurant and if you can’t provide what the customers pay for?

  • Carmen Sutton says:

    I am complaining about a bad experience I had at y’all popeye’s in Lafayette La. 1300 W. Pinook Ed on 08/24/21. I spent $45.39 I called one of your office and spoke to someone and they said that they was sorry for what happened and they wanted to give me a $20 gift card and I told them no because I spent over $45 so he told me that he was going to have someone else to call me and the next evening a girl called me with an attitude and I told her that I wanted my money or another order and she said that someone will called me and now today’s date is 8/27/21. Me and my family eats to the popeye’s in New Iberia La.on St. Peter St. All the time and I have never experienced nothing like this before. When we ordered the food we had to pull on the side and wait about 15 to 20 minutes and when another worker came to the car things were missing the manager had to go back and forth 3 times.I have been a shift manager at y’all popeye’s in Franklin La.and mangers at many other restaurants and I know that the food shouldn’t have went out like that so I really appreciate if one of you guys can give me a call because $45 is a lot of money to give to someone when the food wasn’t good Thanks Carmen 337 940 2466

  • Dennis says:

    Store#11759 W. Broad St Columbus, Ohio. The staff here are fantastic! Pleasant- Quick- Efficient… thanks for great meal! DB

  • Carla Sims says:

    August 8 at Popeye’s in Crosby Texas. All signage says they open at 10 am. Drove up at 11 am no chicken is ready because management could not get their act together and person on drive through said manager was late. Not the first time this has happened. Also had had problems with attitude and service in the past. Third strike you out. Will be buying my chicken so where else. Enough!!

  • Amy Colston says:

    Rome ,ga Popeyes on Shorter Ave us nasty and the manager hires all family members that’s why she can’t keep any help

  • ADDISON TAYLOR says:

    I WENT TO A POPEYES ON THURSDAY 7/29/2021 AND FOUND OUT THAT YOU DO NOT HAVE THE DIRTY RICE ANY MORE. AS FAR AS I AM CONCERNED I WILL NOT EVER RETURN TO POPEYES AGAIN UNTIL YOU HAVE THE SINCE ENOUGH TO RETURN DIRTY RICE TO THE MENU. YOU DO NOT HAVE TO RESPOND UNLESS YOU ALREADY HAVE PLANS T DO SO.

  • Jerry Sampson says:

    Why do senior citizens discounts only apply to certain purchases.

  • John says:

    I went to buy Popeyes Tuesday Specials and found out that the price went up. So now that the price is $2.49. I suggest that this should be a every day special just as you have your new nuggets out.
    Thanks for my comments.
    A regular Popeyes customer

  • Nyd says:

    Store #11417
    On 07/22/21, We ordered a 4PC MILD COMBO and received a 4PC SPICY
    On the same order a LG RED BEANS & RICE that was dry Asa stalk of old corn. I immediately called to inform the store and was told to keep my receipt and come in to the store. So when I got there the MGR says to me:
    “I told you to call the number on the receipt” She was somewhat harsh, but I overlooked that and when I got home I looked up the Corporate number (no answer). Maybe this will get someone’s attention. We spent $32.02 through Door Dash….SMH

  • Disgusted Customer says:

    Store 13131 – Discrimination behavior, rude cashier, and no manager available – White privilege at its finest at this location!
    First, I stood in line for the “mobile order pick-up”, the white cashier decided to greet all other customers except me. When the regular “ordering” line was done (10mins later), the white cashier walked away until I said “HELLO MOBILE ORDER HERE”…He then looked at me while playing with napkins in his hands, turned his back on me, proceed to walk away, and started playing and talking to his co-worker like I wasn’t even there…then finally he turn around and rudely asked for my receipt. I showed it to him with no response or acknowledgement from him. He began to once again turned his back on me, again no response or acknowledgment. He went and grab my food from the station placed it on the counter which I then grabbed and proceed to walk away because again no thank you or anything from this cashier. While walking away the handle broke! I turn around to ask for another bag, he then proceeded to raised his voice and stated “you snatched the bag”! My response was NO, I took the bag off the counter and proceeded to walk away when it broke! Instead of saying “oh sorry, here let me get another bag for you” he instead raised his voice at me and claiming it wasn’t his problem! When I asked for his manager his response was “oh she’s in the back and its on camera”….I still asked for the manager and no one responded to my request. At the same time all the employees were standing there talking and laughing. This kid kept repeating and raising his voice at me then a white customer told the white kid “oh don’t worry, I saw the whole thing”…..All throughout this process no manager showed their face and the other staff members just stood there laughing like I was some kind of joke! I don’t normally ask for management but for a kid/cashier to raised his voice at me instead of acknowledging that mistakes happen was not right. Maybe because I’m a small Asian-American woman he felt he could do that but its just NOT RIGHT! This popeyes should be ashamed of this kind of behavior from their staff and this kid should be fired! But I guess nowadays there’s no such thing as good customer service or the requirement for good customer service! It is his job to provide good customer service…and by raising his voice at a customer is NOT customer service!!! I’ve always done mobile order because the service is extremely slow; however, this is the first time that I’ve been treated this way. I know this kid was new because I’ve been to this location before. The manager that was on duty should also be fired because at no point did he/she came out to see what was happening. And to allow a staff member to raise his voice to a customer is unacceptable!!! That cashier was lucky that I’m not a violate person because if he had said to someone that was then it would be in trouble!!!

  • RT Morgan says:

    Sir,
    I’m a 70 year old Army Veteran that has eaten around the world. When Stateside my go to Chicken fix is and has always been Popeyes. The best damn chicken in the States. I have retired and moved to Arizona and was so happy to see Popeyes was near my location. I have ordered delivery from our local Popeyes several times. Each time the quality of the dinners, sandwiches and delivery have made me swear that I would never order from Popeyes again. But, as you can see I keep going back to my favorite place.

    Well, this time sir I need to say something. It’s National Fried Chicken day and we ordered a 12 piece dark meat dinner with biscuits, slaw and mashed potatoes. After we found or delivery on the stoop (don’t know how long it had been there) we set to enjoy supper only to discover that once again the order was wrong. Two slaw, no potatoes. 11 pieces of chicken in which 5 of them were wings (not a dark meat) one breast (not a dark meat) that was as small as a thigh. 3 thighs and two drum sticks.

    I’m so upset! I WILL be looking for a different chicken restaurant, at least until something is done with the piss poor service at your Popeyes located at:

    2203 W. Camelback Rd.
    Phoenix,Arizona. 85015

    Thank You,

    RT Morgan
    rtmorgan0484@gmail.com
    (602) 380-2433

  • Bettye hicks says:

    Store #12364 in Santa Clarita, Ca 91387. On 6-29-21, purchased chicken sandwich combo, no Mayo, but bbq sauce. There is a charge for bbq sauce or a charge for a bbq packet. I’m allergic to Mayo, so why do you think everyone like Mayo? You shd Make subs without charge. Next time, I’ll take my bottle of bbq sauce with me and share it with the other customers in the restaurant.

  • Frank Balderaz says:

    I started working at Popeyes in April 28 2021 they had me working 3 hours a day, will I worked 16 hours but I did not get paid.
    Now it’s going on 3 months I talk to my attorney to take y’all for small claims that would be bad on y’alls company.
    It seems that y’all can’t pay.

  • susan thompson says:

    Store # 13114 has the rudest employees, horrible service. Order on App to pick up never got correct order, blames the customer on how they ordered. Went there
    for pick up two times this week, never going back!

  • SABRINA N HEGGS says:

    PURCHASED $37.10 WORTH OF GARBAGE AND I’M LOOKING FOR MY REFUND POPEYES HAS GIVEN ME THE RUNAROUND SINCE MAY 19TH I’VE BEEN ON TWITTER WITH THEM AND ALL I KEEP GETTING IS THE RUNAROUND ALL I WANT IS MY REFUND
    6000 NORTH BROAD STREET PHILADELPHIA,PA 19241 REALLY SENT GARBAGE THROUGH THE MOBILE APP WHICH IS A TOTAL DISGRACE

  • Nellie Garcia says:

    Nellie, I bought the 12 peace family meal.
    1st I wind down Then Wanted to have dinner.
    Open up my bag mashed potatoes for all over. Call the store and the manager’s just says I’m sorry. She said come back and will give you a new one. No! My Dinner was ruined. When I had paid full price. $33.55 that’s a lot of money for me to open the bag and have Mashed potatoes all over.

  • Kathi says:

    I am really tired of sitting in line for an hour before I can even order. Please start having more people working and getting the food out faster.

  • Michael J Porcaro says:

    I had the Flounder sandwich yesterday for the first the and it was absolutely delicious! Please keep it on your menu. Also, I buy my Popeye’s products at the store on Irving Park Road and Ashland Avenue in Chicago. The service there is outstanding with courteous employees and fast service. I love that chicken from Popeye’s!

  • Jim says:

    When your store in East Peoria first opened, it was fantastic…now it’s turned into a shithole. The workers are rude and the food is nasty and tasteless. My family will never darken the door again.

  • Renee Sommer says:

    The Popeye store in East Peoria Illinois is the worst place to eat. The staff is RUDE and the service is awful. You never get what you ordered thru the drive up window and they don’t care. The managers avoid talking to you in person and in the phone. They lie and tell you they are closed in the middle of the DAY and tell you they have ran out of chicken. I will never go back to this place again. I will be sure to spread the word not to go to there or to any Popeyes!

  • Mickey sweatt says:

    Your East Peoria ,IL store has got to be the worst of any restaurant I’ve ever been to. Service is horrible and the food is old.Everyone I talk to says the same. What shame. Won’t be open much longer I guarantee.

  • Robert Jetton says:

    Went to Apalachee Parkway, Tallahassee, FL location today, ordered two spicy chicken sandwiches, pulled up to window asked to add a sweet tea. Was told nothing could be added to order, looked behind me and no cars were, Was told to pull around to handicapped space and wait. 15=20 minutes my food was brought to me. Upon arriving at home, 30 miles away, I found both sandwiches were regular sandwiches, not spicy. Tried to call location and found that there is no phone. Sorriest service I have ever had a Popeyes, the food was horrible. If this is what you call “Service” I suggest you close the location down!

  • Letitia Douglas says:

    On 8/24/20 I went to the 31st and Prospect store here in my city. I love spicy chicken and this franchise is the only place left to get spicy fried chicken. I love the Porpeye’s brand, but lately it’s not been living up to its name! I spent $22 and change on this day and my order was totally screwed up not to mention the food was horrible! The chicken was dry, I had a 2pc w/fry and a side of red beans/rice, w/cole slaw I didn’t get my slaw, my son had a popcorn shrimp dinner they gave the top of a biscuit, my daughter had a chicken sandwich meal they her to bun tops, the drinks were watered down. I wrote tell them about it they only apologized I want it made right I spent my money and I deserve to have what I paid for. You can’t call the number at the bottom of the receipt 816-921-3035, there is a recording so it’s useless, I never go to this piss poor store again. Kitchen #2843, I wasted $22.64, check #330. I want this made right I am going to take it higher than Popeye’s they should have character we are trusting them and they are taking advantage. I am not one who will sit idle and wast my money I work too damn hard!!!!!!!!!!!!!!!!!

  • James Whitehead says:

    I was in your location in Birmingham Al (Arkadelphia Road) today and It was the worst service I have experienced in my 74 years. They would not let you pull up to the window until they motioned you forward and then after placing your order they told you to back up I was pulling a trailer which made this impossible. So they told me to pull forward. When they brought the order out it didn’t have the drinks and only one sandwich vs 2 and it was the wrong one. We had to go inside to get our order right.

  • Eva Purcell says:

    I live in Coatesville Pa. I just discovered the chicken sandwich the best. But Popeyes in Caln the people that work there are the nicest , friendliest people. Even through all of this Covid that’s where we went. Always very nice and polite. I can’t say enough about this group of people.. I just need to give them a shout out

  • Teresa Conlan says:

    My last experience with our local Popeyes, located at 1817 Glynn Avenue, Brunswick, GA (912) 267-0641 was absolutely TERRIBLE. The employee at the window kept her back to me the entire time. I was wearing a face mask so she couldn’t use that excuse to keep her back to me. She was rude, abrupt and made me feel like I was bothering HER and she was doing me a favor by taking my order and money! She never had a single smile to me throughout the entire time I was there. She kept her back to me and her attitude to me was absolutely horrible!!! This is not the first time I’ve been treated badly by the staff at this Popeye’s location, and I’ve never complained before, but this last encounter was the worst! I sincerely doubt anything will be done to improve this but employees such as this person is driving all of us away.

  • Jackie says:

    worst experience ever order was mis priced not once but twice. incomplete order missing cole slaw asked for it got home biscuit and Sause missing employees were young and undedicated could not count change team lead or manager fixed the price and had no words for the customer NO CUSGTOMER SERVICE district manger needs to release these people from their position as customer service is number one Discusting over all experience store number12658 needs to be totally closed until you can hire employees that do not close window on you and turn their back

  • Donald Heller says:

    how come none of your employees in your Eustis Store in Florida are wearing mask 2 days been there no mask

  • Kathy Stebelton says:

    Popeyes Chicken 1928 Brice Road Reynoldsburg, Ohio 43068 ..7/25/20 2:16pm ..host Samar a #10013. walked into the store, 2 people @ counter being waited on, was asked by manager(Black) to wait outside the door, ONLY 2 people can be in there at a time. fine, no problem. 2 ladies left and advised we(2) could go in. Meanwhile there was a young lady that came in(BLACK) and told her only 2 at a time, she waited were we did. Meanwhile a “black” gentleman came in and was in the order area, yep 2 at a time and manager said nothing to him about waiting. When my food was ready, I mentioned to the employee that the young lady was next, not the gentleman waiting inside with us(3). the manager asked if there was a problem and I told him I was letting her know that the young lady was next, that’s all. He got smart, saying she said it was ok for him to be next…OK. real snooty …then thought I have something to say then, smartass, when we came in there were only 2 allowed in the order area, so I asked why we had to stand outside, but it was ok for the Black gentleman to be in there, that was 3, thought it was only 2 allowed. words were exchanged and the manager said i will call the police, i told him to go on and call. As we were walking out the door, manager smartass, said, well you did get our chicken, told him never again, they will not refund your money…I WILL STARVE TO DEATH BEFORE I WOULD STEP INTO POPEYES.

  • N. Brunson says:

    TELL THE TRUTH WHAT YOU CUSTOMERS SAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • N. Brunson says:

    WARNING DO YOU KNOW WHAT THEY ARE SERVING YOU?????????????????????????????

    I stopped at the store in Indianapolis IN, Located at 3128 E. WASHINTON ST, INDIANAPOLIS, IN 46201
    I ask If they had unsweet tea and way told {yes} so I ordered a sandwich & a Large UNSWEET ICE TEA and confirmed the order and the fact that they had UNSWEET ICE to which they say yes they had UNSWEET ICE TEA (3time) again I confirmed they Had UNSWEET ICE TEA!
    At, the pickup window I confirmed that they had UNSWEET ICE TEA (3 more times)
    after receiving my sandwich and tasting the tea I told the YOUNG BLACK WOMAN that this was sweet tea, at which time SHE became very CONTFRONTATIONAL and told me ” VEVES U UNSWEET TEA” while others in the background were laughing! NOW this OVERWIGHT Person had her face mask down under her her CHINSSSSSSSSSSS! AS did the other work!
    What else did they do to my food did they SPIT are RUB their ass on my sandwich, so I tossed all of it out!!
    And will NEVER STOP AT A POPEYE’S STORE AGAINE. AS LONG AS THEY HAVE NASTY STUPIED PEOPLE WORKING, And yes that is, any color , race, HillBilly and BLM members and are white TRASH

    DO NOT SPEND!!!!!!!!!!!!!!!! OF YOU MONEY AT Any POPEYE’S Stores WHO KNOWS WHAT THEY HAVE DONE TO YOUR ORDER!!!!!!!!!!!!!!!!!!!!!!! IF THEY THINK IT”SB FUN TO LIE ABOUT TEAR AND LAUGH ABOUT THAT THEN THINK ABOUT YOUR FOOD IF UYOU NOT BLM!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Jax says:

    I went to the Popeye’s on Collier Blvd in Naples Fl. There were approximately 8 cars in front of me at the drive thru and it took forever just to get to the order taker. Once I got there, the girl told me to hold a minute. That minute turned into 20 minutes. Yes, that’s right. I waited 20 minutes at the order taker. In total I waited 58 minutes to go through the drive through. This is absolutely ridiculous! I wanted to complain but didn’t for 2 reasons. The first being, I didn’t want them to mess with my food. The second being, I didn’t want to hold up the line any more than it already was because unlike Popeye’s, I do value the time of others. This was not the 1st time this has happened so I thought I would go out to the corporate website to complain since my local popeye’s would not pick up their phone. After reading some of the reviews from different parts of the country, it seems that this is the trend for this corporation. As much as I love the food, I am giving up on going to Popeye’s anywhere. It seems to me that because its a country wide issue, it truly starts with corporate and just trickles down. You’ve lost me as a customer and I will make sure that everyone is warned about going there and expecting standard service.

  • JD says:

    Like the food, Managers not wearing masks working the line. I spoke on the phone with the Mgr and just before she hung up on me she said it was too hot to wear them.

  • Laura Carson says:

    We just (7/16/2020 3:30 pm) went to the store at 3461 Cleveland Avenue Columbus, Ohio 43224. The service was horrible, the wait was long, the only decent thing was the cashier taking the order. My daughter had her rice and beans just thrown into the box and it spilt everywhere, my son asked if it could be remade and was told very rudely that he would have to wait. One employee was not wearing gloves but was handling food. When we got home, one of the tenders that my daughter ordered was not cooked, it still had raw batter on it. Two days prior this, my son ordered $50.00 worth of food to be delivered through door dash, we never received the order and we had no contact information for the person that was supposed to deliver our food and I had to drive up to this same location to get our food remade and it was still messed up. Everything was supposed to be spicy, but none of our food was spicy. Not to mention that on both occasions the store looked dirty like nothing had been wiped down, floors not swept and mopped. I am a really unhappy person right now… I am thoroughly disgusted with this location.

  • Ron says:

    Love the biscuits don’t change recipe. The chicken coating is a bit too salty but very tasty.

  • Jodylynne Jordan says:

    Surfside Beach, SC location is a nightmare!! They either don’t get your food made right, out of items on the menu, rude staff, or the best is CASH ONLY because the card machine is always broken. 90% of people use debit/bank cards/credit cards and no longer carry cash. Ridiculously long lines and tonight I waited 45 minutes to get to the drive thru speaker box since the inside is closed, to find out they’re out of half the menu and cash only. I tried calling because I wanted to speak with a manager and no one answer the phone!! Wow!! Chick-Fil-A wins for dinner tonight and I will get my chicken with a blessing. Better get this Popeyes fixed it’s the only one anywhere near Myrtle Beach!

  • Vanessa Morris says:

    I swear for goodness, I’ve tried, tried and tried again to give Popeye’s located in Brooklyn Park, Minnesota a chance. Well, after today, I’m DONE!!! The drive thru experience is the worst. After sitting in the line for close to a half hour to place my order, the person taking my order just couldn’t get right! He was knowledgeable on the menu, so it took extra time to place my order. Once I thought we was both on the same page, I realized I forgot part of my order. My thought, oh I’ll see if I can add to the order. Once at the window, they were non-conforming and indicated I couldn’t do that. My thought, don’t you cook the chicken in batches? How is it that I can’t add to my order if I’m paying my money. This was after I asked to speak with a manager (Lord only knows when the last time he washed his uniform, geezh!!!). He was just as difficult and needless to say, I left without my order.

    I cannot believe this is how the franchise conducts business!!! The staff was making negative comments in the background toward me which was highly inappropriate and there was no professionalism to say the least. And, did I say I was speaking with a manager after the young lady at the drive-thru window refused to add to my order (mind you, she wouldn’t give me her name either) I believe the manager’s name was Luis, but I’m not sure. I was so upset by that point, I didn’t care. I did inform them all I would be contacting corporate about the issue because it was truly unacceptable service!!!

    Please note, this incident happened at 5:06 pm, Monday, June 29 – today. It should be easy to determine who was on staff at the time. As a franchise, this really should be addressed and someone really needs to pay this particular location a surprise visit. I’m sure you won’t be happy with how your franchise is being portrayed to the public and my community (large African-American population). All I can do is shake my head…..SHAME!!!

  • Scott Smith says:

    Me and my wife went to the Popeyes restaurants in Southington Conn on west st. The manager was on her break and was arguing with someone on the phone and was swearing and being very loud. When I confronted her she basically told me to get out of her business and no one else was being annoyed with her. So she told me to be quit n to just mind my own busses. Very rude n unprofessional of a manager to say n to be like.

  • De says:

    Why are the popeyes in Dallas, Texas not serving BUTTERFLY SHRIMP anymore???????

  • Sheri says:

    The Rockford and Loves Park, Illinois always has a 45 minute wait to get out of the drive-thru, they are also always out of corn on the cob, leave out items, and tonight the Bourbon Fudge Pie was also out.

  • Susan P. says:

    I went to 251 Dominion Blvd., Chesapeake, VA, took me 1 hour in the drive through (inside closed). One car at a time so everything was backed up at the speaker. I waited to be addressed for 5 minutes, then the kid says “hello”. What kind of way is that to address some one! While sitting at the window waiting, I look in side and see the paper towel holder hanging by one screw and the sink below it is filth and the wall was even dirty. I think a call to the health department is needed for this location. I took a picture to send them.

  • Terry Boyd says:

    I tried ordering 3 times on the online order but it kept saying that the store wasn’t accepting orders and I called to order the order and pay but they denied me to do so .
    It seems that the Popeyes on Saunders street in Laredo , Texas is open but not wanting to work!
    I called the Delmar store in Laredo and after four calls @ 20 rings each I finally gave up and went out to order and wait in person for 20 minutes in my car for 3/4 s of our order we found out after arriving at home !!
    $60.00 again and not all the order was there and the chicken was all dried out!!
    Who’s in charge now that my friend Mr. David Newman has passed away?
    I would like to make contact with them , IF not replied to I will go by the headquarters on Arkansas street here in Laredo
    I have been going to Popeye’s since they opened here in Laredo and went many times to visit the Local Owner David Newman , I normally spend @ $60.00- $70.00 per visit.
    I also must add the store located on San Bernardo Street in Laredo was so nasty a few months back that I walked back out due to fear of getting sick or setting in something dirty while attempting to go back in after paying at the window I was still missing several items and went in but decided to go home with what I had.
    What a shame they conduct themselves this way. I also had trouble at the same location getting someone to understand English!!!
    Thank you ,
    Terry Boyd
    Terry.boyd@live.com
    https://www.linkedin.com/in/terry-boyd-29986055

  • Bob says:

    Popeyes refuses to serve truck drivers after working a long stressful day . You think we’re all in it together?? I guess not them I will spread the word everyday I can so everyone stop going there if they can not serve people who is out here trying to replenish the food shortage. I even emailed them with no reply back so I take it as a they don’t care

  • glindia says:

    I went to Popeyes in Norton Shores mi when I got home and open up the potatoes we had a halve of teaspoon of gravy on our potatoes. Could not not eat it. Gross.

  • Ana Guardado says:

    13194 Popeyes at
    2835 Gallows Rd, Fairfax, VA 22031
    (571) 378-1235

    The order was incorrect and I called the number 571-378-1235 to let them know and the person who answered me was very rude When I explained that I was missing the rice with beans, he didn’t even apologize

    he said he was the manager when asking for

    his name he hung up on me.

    This was last night on 05/14/2020 at 09:33 pm I SPEND $30.60 SO THEY WOULD NOT GIVE ME EVERYTHING I HAVE ALREADY PAID is so SAD .

  • rochelle says:

    I went to popeyes #5303 in virginia beach and i order the ten piece special with 2 large size and 5 biscuit. I only received the chicken. i didn’t get anything else and i paid for it. the manger was rude an the employees was not even trying to help they was just walking around eating and laughing. when i went to let them know that i still didn’t receive my fries they said coming now and they just left me there sitting waiting for them. so i just pulled off . but i think that i should get reimburse for my food. cause i am never going to popeyes again for that experiences. . you can call me and reach me at 6319339936. My name is rochelle Davis. I will let my family know to never eat  there We will take our service to Bojangles because of that experience.

  • Danny E White says:

    EVERY time I visit Popeyes #12545, Saint Petersburg, FL, the service is at best chaotic, inordinately slow, and inexplicably without any sense of urgency. Leadership is severely lacking on the front line. Employees seem to not care if customers wait up to 20 minutes for seemingly simple orders. Today, May 4, 2020, I visited for perhaps the fifth time since the location opened. I opted to use the drive thru for the first time. I only wanted sides. Boy, did I make a HUGE MISTAKE! I was in line at ~4:50pm. Unable to escape the drive thru to go inside, I was at the mercy of the line. I placed my order (order #70) at 4:59pm per the receipt. I FINALLY got to the pick up window at 5:15pm, to a cashier with an apathetic attitude… no thanks for waiting or thanks for visiting, no NOTHING to let me know my business was appreciated. This location has earned a horrible reputation in the city and needs immediate CORPORATE LEVEL attention to train the in-house leadership on CUSTOMER SERVICE and customer retention.

  • Vinny says:

    I have ate Popeye’s chicken since the later 70s. Today is the worse meal I have ever had. The chicken looked like a pigeon. Over cooked and the biscuit looked like a small hockey puck, and about as hard. I spent $18.04 on something my dog wouldn’t eat. Made my last trip today to Popeye’s

  • Randy says:

    You need to edit that lady that is experiencing something on your commercial I’m sorry but it sounds like she’s having an orgasm eating a chicken sandwich that’s sick I like Popeyes but I’m not going to buy any if I get to see that commercial ever again thank you

  • Vonetta Raines says:

    I was charged $14.05 on my debit card today and I never received my food. Not only that but Popeye’s emailed me and says that my card was declined. This is false and I want a refund.

  • GERI BENEDETTO says:

    Went to the newly opened Popeyes in Marlboro N.J. I waited on the drive thur take-out line for about 30-40 minutes and watched the attendants at the window put their masks under their chins continually while one other person had a kerchief around his mouth. This person laughed when I reprimanded him about what he was doing, I told him there was nothing funny about it. I saw that another person also posted on their website about this same issue. And to make matters worst, I was short changed Ten dollars which I do not notice until I got home, needless to say, there wasn’t a receipt in the bag! Why isn’t management on top of required mask protocol. I can definitely assure you, me and a lot of other people who witnessed this will not be going back to this franchise for a very, very long time.

  • Philip coumbes says:

    My visit to the popeyes in the town of Ulster was very on management management came from behind lady working the Windows and grabbed her from behind she looked so embarrassed because the person that grabbed her had a orange shirt that said general management i will never visit their again when I call1the store ronni burris answered the phone stated he was general management and didn’t care to hear my side unless management and worker’s are changed i will never use popeyes again thank you for you’re corraperation

  • Katrin limbach says:

    Your commercials about free delivery are completely false.Just paid delivery as well as service charge for our order in san francisco for dinner.Two unemployed chefs milked for wanting to eat great chicken after a month of cooking ourselfs.Tha is for the extra cost

  • Robert Martin says:

    I absolutely love Popeyes Chicken and eat there often. However I eat at the Johnson City Tennessee location just now and the experience was terrible. When I ordered I told the window perso to make sure the food was hot because the last 2 times we had eaten there it was cold. Not only was the food cold but there was no napkins given , no spoon for red beans and rice and hardly any fries. (This was all take out window because of Corona 19). We went back and told the person at the window and a manager came to the window and started arguing with us that the fries were fresh and that the chicken was fresh ( the food was not warm). The manager had an attitude. I’ve been in management long enough to know you correct the problem and apologize for a bad experience. I will continue to support and buy your product because in my book it’s the best (far superior to the chicken/cow…lol). However if your going to do just window service it needs to be done right and don’t argue with the customer when positive criticism is give. I want Popeyes to succeed. Again I will always buy your product wherever I am I guess hot or cold but I do prefer hot. And I need a spoon for that awesome red beans and rice and napkins. Thank you for your time and for making the best chicken sandwich there is. Robert Martin

  • popeeyes says:

    9:19 PM

    THIS C-19 IS BAD IN CASE YOU DO KNOW WE BE ON THE FRONT LINE FOR YOU FROM OPEN TO CLOSE YES WE ARE GETTING PAY BUT IF WE FALL SICK THEN WHAT ….WE OUT OF WORK FOR 2WEEKS OR MORE THEN ON TOP OF THAT OUR KIDS DAYCARE CLOSE ….SKOOL … CLOSE THEN WHAT …..WE ARE SPENDING MORE MONEY THAN EVER TO FEED OUR KIDS WHY THEY ARE HOME WHILE WE AT WORK GOTTA PAY A BABYSITTER…. ALL THIS COME OF MIM WAGE JOB !!!! YOU HAVE NOTHING SET ASIDE FOR US WHEN SOME LIKE THIS HAPPEN EVEN FOR A HARRICANE WE WORKING …. AND THEN WE DO HEAR FROM YOU SOME LIKE WELL DONE GREAT JOB THANKS NOTHING I GUESS WE OR LOW LEVEL EMPLOYEE MIM WAGE WORKER DON’T MEAN NOTHING TO YOU …THEN WE HAVE TO TAKE ABUSE FROM THESE CUSTOMERS ALL DAY CAUSE I GUESS THEY CAN DO IT TO US TREAT US LIKE #$%^& SPRAY DISINFECT WHEN WE GIVE THEM CHANGE BACK HOW DO YOU THINK THIS MAKE US FEEL .. AND DON’T HEAR FROM YOU AT YOU MAY HAVE TALK TO YOUR MGR OR EMAIL THEM BUT WE WANT TO HEAR FROM YOU LET US KNOW HOW YOU FEEL ABOUT US WORKING IN YOUR STORES SHOW US YOU CARE ABOUT US LET KNOW YOU HAVE OUR BACK SHOW US LOVE ITS NOT HARD TO I KNOW YOU THAT … WE LEAVE OUR FAMILY EVERYDAY TO MAKE SURE YOUR STORE ARE OPEN AND RUNNING UNTIL WE CLOSE IT …. WHAT ARE YOU DOING FOR US THAT CANT WORK WHEN OURS GET CUT !!! OR WHEN WE CANT FIND A SITTER.. OR SICK WHAT ARE YOU DOING ….. UNEMPLOYMENT IS JOKE THAT DON’T EVEN COVER….. THIS IS A BIG SET BACK FOR US WE USE HAVE FREE MONEY(IN CASE DON’T KNOW WHAT IM TALK ABOUT FREE CHECK NOW ITS GOES TO CHILD CARE CAUSE KIDS OUT OF SKOOL DAYCARE CLOSE MORE $$$$$$ ALL ASKING YOU IS SHOW US SOME LOVE THAT’S ALL GIVE US HOPE THAT’S ALL …. OH I KNOW I TALK ALL OVER PLACE IT WAS FOR A REASON AND WE DON’T WANNA HEAR FROM MR KENNY AND SURE NOT YOUR SR.VP. THANK FOR YOUR TIME …………………. YOUR MIN WAGE PERSON….PS.. Y CANT YOU PAY US 2.0 MORE DURING THIS BAD TIME !!!!!!

  • Debby Johnson says:

    Madison Mississippi has the worst customer service and management. They never have Spicy chicken and have waited 25 minutes. It is the worst run Popeyes ever. I love Popeyes and sweat I will never go back but eventually I do and it is never any better

  • Ken says:

    I had the worst experience I have ever had at any restaurant or drive-thru last night. The wife and I had gone to the new Popeye’s restaurant on 2203 W Camelback Road in Phoenix and had received are order at the takeout window and found that we had received on part of the items that we had ordered upon returning home. We called the restaurant to inform them and spoke with a Kevin who was acting as manager, Kevin informed me that he would “make good” on the missing items when we returned to the restaurant and that we were to speak with him when we arrived. The wife and I drove all the way back to the restaurant and met with Kevin at the drive-thru window, this guy had the worst manners imaginable and refused to rectify the order in any way telling us that we needed to come back tomorrow and talk with the other manager in order to fix the order, both Kevin and his staff were standing at the window sneering and laughing at us the whole time while we were talking to him. Don’t go to this Popeye’s unless you like to have your money taken from you and have the staff harass you.

  • KK says:

    Sunday March 15 was my husbands & my first visit to Popeyes at 26170 Lorain Rd, North Olm., Ohio
    I was so disappointed, first the clerk behind the counter had no gloves on, a dirty ripped shirt, please can’t the manager give him a new shirt! Also he had no help we waited at least 15 minutes in line with only one person in front of us. We were disappointed with the shrimp, but the chicken was good. We asked for a plastic knife and butter, said they had none, I don’t understand. I will not be back this store was unprofessionally run and by the the time I left there were at least 10 people behind me. Please send a district manager to view this store, yuck!

  • davidwoll1948@gmail.com says:

    Yesterday place and in-store order at Popeyes’s location on Carmel Drive and Keystone. The staff was ill-equipped and not trained. One staff member had an attitude problem. Six staff members reflecting poorly on the location. The quality of food was mediocre at best. This is not the first instance of poor service.

  • Tom S. says:

    We had lunch recently at the Popeyes in Eatonton, GA. We ordered a chicken sandwich with sides and drinks. I asked for a plastic knife to cut the sandwich, so my wife and I could share. I was told they did not have any plastic knifes. I asked if they could cut the sandwich in half when it was made. The employee was very rude and said “They don’t have a knife either”. Will someone at corporate please take them a knife. Also, while you are there you may want to talk with them about customer service. Just wanted to let you know why we will not going back to Popeyes.

  • Robert Phelps says:

    I just had one of the most vile visits to one of your restaurants. I am not a young person so I have been around and I never complain, this situation has driven me to not only complain by I will be taking appropriate action.

  • Averil Joachim says:

    I am not sure my grievance will ever be viewed but I will submit either way. I visited one of your establishment on 12/21/19 at around 4 – 4:15 pm located on 2691 Windy Hill Rd, Marietta GA, after we came out of the military base in the area. It was an experience as a person who also deals with customer service don’t want to ever experience again at Popeye’s. I believe the person who took my order for myself and my sister was new, his name Chico. Now he never read the order back to us one, which I took for granted he got what we said, but when my receipt was printed(order#351), I draw to his attention right away, the order on the receipt was incorrect. He took it back to the manager, I believe wearing a blue uniform her name Karen and the manner in which she took over the situation was so unmannerly. I will expect that from the workers if so, but the manager…wow. Anyway you know what they say about people like that, not to take it personal because they might be going through their own emotion, but again, when you are a paying patron, you expect to be treated with respect. She took my receipt and when I ask her for a copy she insist that I was not getting it back. Chico before I even got her name to file my complaint I ask him what is her name, because there was no name displayed on herself for me to see, he said I don’t know and then she shouted Karen. Again from management you expect a whole lot more, being a manager/supervisor myself. The establishment was unkept as well, looked like the sitting area was not cleaned since. Sometimes I wish undercover BOSS will visit these locations and see for themselves the people who carry the Popeye’s name. I definitely will not be visiting this location ever again as much as I love my Popeyes chicken. My sister and I should have stuck to going to Bojangles, but because both she and I love Popeyes so much and the we were so far away from our normal location we visit in Lawrenceville, to go visit this location and get this sort of rude service is really heartbreaking. But believe me I will be visiting Popeyes again just not that one, you could believe that.

  • A Keefe says:

    Popeyes Lake Saint Louis Mo. Stopped to get a chicken sandwich 11:30 am 12-21. Lady on counter said
    did not have. Spoke to the gentlemen in back said have to come back in 2 hours chicken not thawed out.
    Told me I have to come back and keep trying to get it. When this restaurant gets busy lock lobby doors said
    you have to go threw drive in window. Poorly run will not make it in our area.

  • steve says:

    I just purchased Popyes chicken with hair in it.Store #2023

  • s.scott says:

    I live in Orlando Florida and visited Popeye’s on Orange Blossom Trail yesterday which was December 12, 2019. My total was 21.92. They charged my card 211.92. I’ve called everyone there is to call but my money haven’t been reimbursed back to my card. I will never eat at a Popeye’s ever!!!!!!!!!!

  • Vicki Grier says:

    I have eat at Popeyes many times since the open store in Charlotte. I ordered an 8 piece chicken only and they give me all wings. Am very pissed off that I paid 13 dollars for wings. No thighs no breast no legs. Store #13076. Don’t know if I will go back very disappointed

  • Denny says:

    I travel from Naples, Florida to Tampa Florida once a week and have stopped at the Popeyes Chicken located in Arcadia, Florida / In Riverview, Florida / And in Golden Gate, Florida. Interestingly enough, all 3 locations might as well be located right next door to each other as they all have the exact same issues. They never have enough (spicy) chicken prepared – I am always told it is always 15 to 20 minutes until spicy chicken will be ready / They always run out of medium cups / The one person assigned to the front cash register will go 10 to 15 minutes without taking an order / And now with their app, people “pre-order,” walk inside and basically take all of the chicken so you continue to wait and wait. Nobody is cleaning the lobby / tables as you have to clean up after yourself, trash container are overflowing, and condiments are always out. As a suggestion to whomever with upper management might read this, it would be a really good idea to periodically stop and visit just about any location so you too can experience this most unpleasant opportunity. Commercials are great! The problem is in time, poor service and management / day to day operations will eventually catch up and people will eventually get fed up with no return visits. Sad because the chicken / mashed potatoes are so good! Happened years ago in Ohio with Sister’s Chicken & Biscuits. Over time, the same will happen here as well regardless of supply / demand. Would seriously suggest making internal changes by visiting numerous locations to see for yourself.

  • Bernice Hatton says:

    Today I was at Popeyes Chicken(80th Ave)Merriville, Indiana 46410. It was my lunch hour. It was the worst experience I have ever had to encounter. It didn’t look as if there was a manager there, if so she was as stupid as the other people working in there. No one could get the orders correct. People had large orders and the wrong food was in the bags etc. People got so mad they just walked out. All of the employees were just standing there as if they didn’t know what was going on. Some man said he had been waiting for 45 minutes and still had nor food. Finally she had to refund him his money.My entire lunch was gone with all the confusion going on. So I had to get back to work with no food. In my opinion everybody working in there should be FIRED!!! Todays event happened today(11-27-19) 1:00 lunch. Please, please help this place. Not a happy customer.

  • RJ says:

    I have been trying to get in touch with someone at various locations in Phoenix, Az for several days now. No one ever answers the phone(s)…it either goes to VM or the message says mail box full. I even called the phone number listed for your corporate office & once again no on answered & I was also unable to leave a message there as well!! I’m very disappointed & I usually don’t contact a “fastfood” restaurant but one of your stores that was close to me was urgently closed. I’m not sure the reasons at this moment, but that’s why I tried calling other Popeye’s stores in various locations in the Phoenix area. “Once again, like most businesses…there anxious to take your money, but don’t want to provide at least a decent customer experience!!”

  • Stephen Leibowitz says:

    Who can I speak to about selling you the best refrigerated pickles on the planet since 1897. I would appreciate the contact data. Thanks Steve Leibowitz United Pickle Products Corporation 718 933 6060 sleibowitz@unitedpickle.com

  • Pat says:

    The new Popeyes located on Barrett, Pkwy In Marietta, GA has really gone downhill. The last three visits have been terrible to say the least. I stopped by yesterday to try the new chicken sandwich. My ticket number was 51, and I waited in line for 1 hour and 20 minutes. There was only one register that was open, and at least 8 employees walking around and bumping into one another. The employees seemed very confused because they would call customers numbers in the 30’s, then jump to number 46, then 50, then back to the 30’s again. the coke machine for the customers and the coke machine behind the counter was out of coke, and they were out of sweet tea. They only had water, they were out of spicy chicken and they were out of gravy, also the manager by the name of King is very rude.

  • NC says:

    “Deriance Ra’Shaiel Hughes”

    You continue to hire ignorant, low life thugs which is why I will never go back to any of your stores. I thought my experience was just an isolated incident. I guess it’s what the company is willing to tolerate.

  • Barbara Collins says:

    I have been trying to get in touch with someone in the Charlottesville, VA store ALL day & the call goes to VM & the message says mail box full. I would like to order a fried turkey for Thanksgiving. I called a store in Roanoke VA & the girl I spoke with was rude & not able to give me any information. I called the telephone number for your corporate office & unable to leave a message there as well. This certainly doesn’t make a good customer experience! I don’t feel at all confident that I will get a reply to this message-very disappointing!

  • Stacey says:

    The good—your chicken sandwich did not disappoint but the Popeye’s experience did. This is where Chik-filet will always own y’all. Tampa Fl, Store #8534 order #72. Ordered 2 #8 combos exactly the same + 2 pumpkin pies. My sides were missing and I had to pull each sandwich out of the bags and hold the bag upside down to prove to the drive in lady that I was not trying to get extra food. I was so excited about being able to finally try the sandwich, I totally missed that my 2 pumpkin pies were not included until I got home. Also, one of the chicken sandwiches was missing mayo and the pickle. Honestly, I have no confidence that if I called the store to report the problem, it would be welcomed with superior customer service response. Again, quality and customer service is where Chik-filet will dominate— even though I think your sandwich is way better. Here are some other numbers on the receipt, not sure what they mean. T=10L I=1 C=8447. Would love to hear from someone at your corporate office.

  • David Nagy says:

    your store #11582 forgot how to fill my tender order with 6 tenders when I got home only 5 tenders was in the bix. I called the store and told them only to tell me they could replace the one tender. and i told them I wanted a full refund for their mistake.Driving back to the store for a tender wasn’t worth the drive.I said at least replace the tender box or my Ten dollars,which he said he couldn’t. I will not make anymore purshases from here without restitution…
    610-380-0100
    Popeyes 1839 E. Lincoln Hwy, Coatesville,Pa.19320
    order #45// id 334322924880 reciept

  • J.Aldrich says:

    The phone # shown is a franchise in Atlanta.Why are they hiding? The store here in Sun City Center is awful. Slow, cold tenders, barely warm rice and beans ,and no biscuit!! The car behind me got so fed up he pulled out and left!!! I will never go back —3rd strike and your OUT.

  • J. Bower says:

    Well, today is Oct 11,2019 and there have been no recent post on here since Aug 28,2019?????? Looks like the problems with Popeyes starts at Headquarters and trickles down!!!

  • Cametrice Walker says:

    I live in Savannah Ga and went to a Rincon location me and my family tried your chicken sandwich it had a good flavor that exploded in my mouth it was the Best chicken sandwiches I ever tasted ! This is a sandwich that makes you want to dance. It is a party of flavors going on in your mouth a sandwich you want to rap or make an video about this tasty sandwich it is so good,” take one bite the flavors and seasoning in the sandwich fights in your mouth.” your sandwich deserves 100 ” Take one bite it makes you want to fight!” ( A joke)It is sad people fighting about it, we have to continue to love one another…. the sandwich is so good.

  • Aaron Coston says:

    This Chicken is so hard until i can’t even eat it. this is most horrible chicken i”ve ever had. Please help me. thanx

  • Aaron Coston says:

    store # 3271 is the one that is horrible

  • Aaron Coston says:

    I need a phone number to speak with the Corporate office manager asap, Please comply. 1-513-873-6586

  • Aaron Coston says:

    The popeyes store on Reading road in Cincinnati, ohio has the nastyiest, rudiest people working there. And instead of them getting your order correct, they comming to the window to see who’s there and what you are saying, or getting free drinks. I had to repeat myself 3 times before they could get my order right and then I got very small pieces of chicken that were hard, old and over fried. I’m very disappointed in this store because this has happened 4 times this year and I didn’t have the time to complain about it. My phone # is 513-873-6586. I believe I deserve a make-up order or coupon for a free meal or something , this is very disheartening and rediculous.

  • TERESA says:

    I visited the Popeyes in South Bend Indiana “which is 90minutes from my house,” I arrived right before the doors opened, and I was the first customer. I was told they were out of pickles for the new chicken sandwich, I said that was ok, I purchased 4 of the new sandwiches, only to get 45 minutes away and decide to try one and find that not 1 sandwich had a breast fillet on it!!! are you serious!!! they all had what amounted to a chicken tender sitting in the middle of the bun.. I tried calling all day, no one would answer the phone, I called the 877 #, was kept on hold..I made a video of what these chicken little sandwiches look like because I felt this had to all be some type of nightmare!!!

  • ftotie says:

    I am not sure how much the people that work here are making but they are unorganized, mean spirited, they lack professionalism, and they never have menu items ready. Today was the last straw for me and I will never eat at a Popeyes again in this life. I went to the Popeyes on located on 10545 Page Ave, St. Louis, Missouri and the doors were locked when I arrived at 7:15 p.m. I decided to go through the drive-thru and there were at least 9 people in the drive-thru (including myself) all nine of us left without purchasing anything. When it was my turn to order they had a note saying no chicken sandwiches and so I asked if they had any other items available only to find out it would be a 40-minutes wait. I then commented that they provide poor service and the person taking my order got smart so I pulled around to ask for the corporate office number and to speak to the manager only to be told by the manager to look it up. She also went on to say they had been there since at 8:00 a.m., that morning and didn’t I care about that? As a customer, I will never know or understand the logistics of Popeyes nor is it my responsibility to understand or know. What I expect is to place my order, pay for my food, and received a correct order and professional customer service. Today, this location lost a lot of money and several customers. I will no longer give this company my time or money. Each time I have visited this location they never have what you order, the service is bad, and the managers lack professionalism and the ability to handle the employees or customer issues. I do not expect for this location to be there long especially if they continue on this path. If I go in that direction I will go to Kentucky Fried Chicken or Lees.

  • JAMES KRAMER 1-763-234-7458 says:

    YOUR BROOKLYN PARK STORE IN MINNEAPOLIS HAS THE RUDDEST PEOPLE WORKING THERE I HAVE EVER SEEN. THEY TOOK MY ORDER,THEY DID NOT DELIVER THE FOOD I WANTED AND WOULD NOT RETURN MY MONEY .IWENT TO THE POLICE AN TOLD THE POLICE ,THEYN TOOK A REPORT. I AM 76 YEARS OLD AND AM NOT PICKY WITH MY FOOD .I LOST ALMOST TEN DOLLARS AND THE CASHIER TOLD ME TO LEAVE SHE ALSO TOOK MY RECEIPT. WITH NO NAME TAG I CANT TELL HER NAME .THIS ALL HAPPENED AT12:12 PM ON 23 AUGUST 2019. IM VERY UPSET AND WANT MY MONEY BACK THANK YOU JAMES KRAMER AT 1-763-234-7458. THE POLICE WANT ME TO FOLLOW UP WITH A REPORT ON WHAT YOU GUYS DO ABOUT IT.

  • Dhani says:

    Good Morning! I wanted to complain about the Popeyes located at 16th & Chestnut Streets in Philadelphia, PA. The staff (manager and cashiers) are simply horrible. I went after work one day last week and my stay was about 45 minutes. When I placed my order it was incorrect (I asked for a 3 piece dark meat and received a 3 piece white meat). When I took it back to the counter for a replacement, the young lady was very indignant with me and wanted to know who took my order. (Did it matter at that point?). I received the meal that I asked for and in the space of the time that I was there, the staff was in THREE different arguments with the customers. I’m talking yelling and almost in fight mode. One of the cashiers came from behind the desk and argued with this customer and followed her to the door! Now, don’t get me wrong, I like Popeye’s chicken but I will not go to that location again. Whomever is the manager/district manager for that area really needs to go into that location incognito and see what is going on. Are not these people trained properly? Will the manager let the cashiers talk to the customers in a rude manner and not stop the nonsense before it goes too far and someone gets hurt? I don’t want to see any one in this day and age lose their jobs but this has got to stop. If this happened in the 45 minutes that I was there that day, how many times a day/week does this happen. I assume it would be worth the time and effort to investigate. Thank you.

  • Ken Valt says:

    Football season is on its way could you test your stores to have chicken wing with bone in it you already have with out bone it which is a big hit try the one with the bone in it just during football season an see what happens Im near Haledon nj Please lets see what happens thank you Ken

  • Nilda Rivera says:

    Please De Jesus Santoro take a minute of your time to have the Clermont, Florida restaurant, new to our area reviewed by one of your site managers. In my opinion the owner of this location is doing the minimum when it comes to making sure that his restaurant is fully staffed and has sufficient food.

  • MILLICENT JONES says:

    Good afternoon , I have tried on a number of occasions to contact someone at the corporate level to no avail;i am a consumer as well as a customer at several of your establishments located in the Cleveland OHIO AREA TO start off your establishments are nicely decorated for the most park clean, However , across the board I have noticed the customer service is not very pleasant . this is a problem that starts with the management team and the trickle down effect makes my self as others very disappointed. the closes Popeyes to my home is approx 7-10 miles can you imagine the number of eatery places i have passed only to get to Popeyes, It is very upsetting to know your are going to travel this distance only to get rude service from counter personal and if you ask to speak with a manager what you get is another version of disappointment with a title as well possibly told you can get hand laid on you if you do not leave the premises.this is what i endured today at ONE OF YOUR ESTABLISHMENTS. WE OR YOU ALL MUST DO BETTER THAN THIS.

    • Diane Douglas says:

      Dear Millicent, the same thing happen to me here in Lithonia, GA. I believe that it is an epidemic of disrespect and companies who don’t care about customers service whatsoever, all they want is the money. As I noted to the manager of the location that I visited on May 11th, it’s poor management and you are so right, it trickles down. After I asked for a refund I was told to leave the premises as well and it was not necessary because I was already outside the door walking towards my car when the police ran upon me! No matter how much we complaint or write in you’ll never get a response or any action because upper management doesn’t care. The workers don’t even wear gloves and some don’t wear hair nets, it’s bad all the way around.

      It can only last but so long eventually it will be the restaurant’s demise. It may take another 10 years but it will go under just like Payless, Sears, KMart and many other large companies.

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