Where is Popeyes Corporate office Headquarters

I need information

I want to buy store in canada but nobody help me please call me 437 230 3404 or email me thank you

Had food order placed 20 June 2024 at 1640 Fort Campbell BLVD Clarksville TN at 5:49 pm Order number 12

Delivery from restaurant employee was late and came cold did not even have the whole order delivered.

Make matters worse call the manager was on the phone for thirty minutes trying to explain my complaint but NEVER HAD HIS ATTENTION whereas he kept talking to his employees instead. Finally after talking with him he had the audacity to tell me to come down to Popeyes for the WINGS ONLY REFUND yet everything was late and cold.

Wrote corporate complaints and they offered me a WHOPPING &15.00 credit. OMG after this cost of the food was $126.51. I’m going on social media till I get my money back in full.

After waiting another 15 I reentered the building and two different employees were arguing with each other. There seems as if there were no managers or leaders on site. I went to the counter and asked about my order and the young man was very calm and helped to get my order after a 45 minute delay. He was one of the few employees with a sense of decor overall at this Popeyes establishment . There I hope in the immediate future be a training on professional standards in the workplace .

Lynnhaven parkway
Va Beach Virginia

I ordered at 6:30 p through the drive through I was told to park and food would be brought to me.
After waiting 30 minutes, 7:03 I go into restaurant and the are eight people waiting on their orders and the cashier and cook are having a full scale argument in front of the customers . This went on for about two minutes . I decided to exit the establishment and continue to wait in my vehicle. The time now is 7:10
I will notify you when I I received my order that I placed 31 minutes ago

Where can I send you some pictures of our experience

4-09-24, 8 p.m. we went to Popeyes in Prescott Valley, Az. 2 people standing waiting for food when we went up to order it was a dine-in order 1shrimp combo, 1fish combo (flounder) both lg size 1 fish sandwich and an order of wings, sitting area was empty, fountain machine overflowing sticky soda all over floor, our food came out I was floored the shrimp literally looked like over brown odd shaped hush puppies, the fish sandwich’s were soggy Mayo was running clear picked it up and just slide apart bun and all both sandwiches, couldn’t even hold it the smell was so gross the shrimp was so dry and when pulled apart was sticky and smelly. I have pictures I have posted on yelp and their own location reviews, I don’t want a refund I don’t want coupons I just want y’all to check this franchise out before they literally kill somebody with food poisoning. Read their request on both yelp and their website.. your company name is not being represented to the standards a a good Popeyes franchise which I loved before this one opened up..

Popeye’s in Naples Fl. Was terrible. They have changed the way the chicken is cooked. Almost no breading at all. Looked like chicken was baked til it was dry!!! Out of shrimp,out of tenders, out of macaroni, no spicy chicken and staff was very indifferent. Appears from comments below that Popeye’s no longer wants to be in business.

The Popeye’s on 5th Street in Tyler Tx has the rudest people I have ever tried to order food.It was embarrassing that the lady with the scar on her face would not service me as I walked in and walked from work to get food..SHE SAID THE LOBBY IS CLOSED AND I WILL HAVE TO ORDER THROUGH DRIVE THROUGH..I SAID IDONT HAVE A CARE YET STILL NO OTHER OFFERING TO GET MY ORDER!! ITS RIDICULOUS HOW I WAS TREATED!! NOT HAPPY CUSTOMERS AT ALL

I NEED SOMEONE TO CALL ME I GOT A Complaint on Popeyes 257-310-6722

I NEED SOMEONE FROM POPEYES Corporate OFFICE TO CALL ME. I HAVE GOT A COMPLAINT 256-310-6722

Please make good on your offer of 6?wings with purchase of $10 or more.

Not only was your server rude he would not let me speak to a manager. He also would not honor the coupon for the six free wings that I was entitled to for spending over $10. I chose my type of wings which is the Parmesan garlic. He said it never showed up on my order and he cannot do anything for me. I have my receipt I have my order number and I would like to be compensated for my hour and a half of time not to mention spending $12 on macaroni and cheese when their menu said it was $8.99 . He wouldn’t make good on your offer and was extremely rude and said if you don’t like it don’t come back ! That is no way of doing business considering your food is always deliousious. And I frequent your establishment and never have had an issue. I will attach my receipt with my order number I would like to be compensated for my order, chicken wings and possibly time whatever you can do would be much appreciated. I thank you for your time have a nice day. Sincerely, Jamie Winckelmann.

I went to Popeyes in Baldwin ,ny 11510

I went into a Popeyes chicken yesterday in West Covina or La Puente actually California and your chicken wings that you advertise for 599 they are selling them for 699+ the staff was horrible. They were making out near the oven in front of the gas, the manager standing right there didn’t say a word, this is one of the worst Popeyes ever the chicken was horrible. It was nasty I couldn’t eat it. I got three flavors of your chicken wings and they were nasty. They were overcooked and no flavor.

I can’t beleave what happened at your restaurant no one taking orders at the drive threw I pulled up to the window thinking maybe I can get help there 2 of your employees seen me in my truck and walked away not offering to help . Then the manager is at the drive up window counting money I honked my horn totally ignored me . What kind of service is this ? As much as I stop by your restaurant and get this . Even after the 2 girls walk away not helping

I went to your store in Palm Coast FL yesterday for the first and last time. The Manager over charged me and didn’t seem to even know his menu items and pricing. The drive through wasn’t operational. When I got home and opened the order, the chicken tenders were a mangled mess of fried matter, totally disgusting. My large order of red beans and rice was actually 3 small orders. The menu price was $28.99 and I was charged $40.84. I will never go back to this restaurant and will never recommend it to anyone I know, and in fact, quite the opposite. My order was # 81.

I went to Popeyes on Lamar Ave in Memphis TN a young man was selling Marijuana over the counter and two more of they employees Linda & Tamara was exitin the women rest rooms where they where smoking Marijuana ill never go back they unprofessional at that location

I think you need to permanently close the Lake St. Louis Missouri location. They NEVER get anything right. I ordered the surf and turf. I got the surf but no turf. I also ordered a sweet tea and got regular tea. I have a limited amount of time on my lunch hour to wait in the line and then get the wrong meal. This is not the first time this has happened. In the past I have had them run out of food, their electricity was down, the cashregister was down, no one was even there during regular business hours! This location is the worst! I like Popeyes but I have had it with this location.

Posted on Facebook Galveston Eats concerning the 61st street location. 03/02/2024

I went to the Popeyes on 61st…never again. What happened to them? The chicken was small with hardly any meat. It had 0 flavor. The people in the back were laughing obnoxiously loud. Then after about 20 minutes of that, they started playing marko polo. It wasn’t just bad, it was shockingly horrible! The only polite one was the young lady who took my order. She was very sweet and wasn’t actually like the rest of her coworkers. In fact, she may have been the only one working. She didn’t have a name tag, so I don’t know her name.

Popeye restaurant in Mentor Ohio on Mentor Ave, is the worst restaurant in the area.It opened less than a year ago, and it has the worst customer service, slow,rude, and lazy employees and the store is filthy dirty, with boxes all around the front of the store, food and paper all over the floor. ALWAYS a 30 minute or more wait time!!! Not one restaurant in the area is that slow. I will never go back there again. It is awful.

First unsatisfactory carryout eating experience at Popeyes Leesburg, FL . We live 10 minutes from Popeyes location and always had hot food when we got back with carryout. This time mashed potatoes weren’t even warm , briskets were flat and barley warm but the biggest problem was the 10pc. chicken tenders that were barley warm and looked like they were all cut in half. When I opened box , at first glance I thought they were Calamari strips and they were also barley warm. Only item that was correct in temperature was the coleslaw. Should have went to Publix for our chicken …. maybe next time .Very disappointed.

This has to be the worst Popeyes in the history of Popeyes. I ordered my food paid for it $39 waited 30 mins for the order several customers behind me with much larger orders came in got their food, in the mean time I’m still waiting. I asked for a refund another employee asked what happened I explained I’ve been waiting over 30 mins. The employee who waited on me asked could he make my order real quick. REALLY! When I finally got my order it was totally wrong, the manager came out offered no assistance, what a waist of time. AVOID This STORE ALL TOGETHER

I have never come across a more rude person in my life as I did today at the Sardis Rd. Charlotte, NC. I found out his name is Damien and he was the manager !! He told me if i didn’t like it to go somewhere else. And I’m guessing the people in front of me did just that as they left the drive through and turned around . They girl working the drive thru before he interupted was very nice and said she would fix my food as I was afaid Damien might spit in or something. Clearly he has had that attitude from the start as there where NO customers inside and only the person in front of me who left..and then me who left mad and astonished.

You all are Cheating the Customers. U charge $9.99 for 6pcs Wings in sauce. Actually it 3 broken. Why I purchase 6 wings regular (fried) I got 6.
Why are you All under cutting the Coustmers Popeyes?

Food I bought at Popeyes was not even warm called the store told to have a nice day. I spent 28.19 on cold chicken order 76 on Sunday Feb25 at Queen Creeek Az was this customer service handled properly?

I would like to email to Popeyes corporate a photo of the interior of a store in Las Vegas. Can anyone provide an email address to send my message? (A corporate customer service email address is what I need.)

They hired me as a general manager and they used me and another person as fill in and then our GM was taken time away from our checks due to it was hurting her labor and she didn’t record all the employees hours and she only let her favorite have all the hours and then she tells everyone that she doesn’t have to work on weekends and has never done it and she won’t do it or she won’t work a night shift . How dose Gordon really think that he is helping his business by allowing his GM to steal money from the employees and then her boss does not do anything about it this business is totally wrong and needs to be reported to the better business and how the employees don’t use gloves or picks up food off floor and feeds it to the customer

Store #4429 in Louisville, GA charged my debit card for $6.47 this morning at 5:00. Someone in that store stole my card number. I called and spoke with a male “manager” and the first thing he said was damn. I gave him the total and the time that transaction was made. His only comeback is that they are not open for business at that time of morning. I stated to him that it didn’t mean no one wasn’t in the store. Now, I have since locked that card and have reported it stolen with my bank. I understand that it was less than $10 but it’s the principle. We live in a small town and it is almost 8:00. I’m going on social media to let people know that this location is stealing your debit/credit card numbers. I will no longer be supporting this business. Once I make my post, others will not as well. I hope to hear from someone soon.

The number of time store number 10715 has gotten our order messed up is unacceptable. I suggest to get people in here that pay attention to what they are doing. Asked for 2 breast got 3 legs 2 tights and no breast at all . I ASKED FOR HOT AND CRISPY THEY GAVE US THE CLASSIC .AS WELL AS DISRECTFUL. MY ORDER NUMBER TODAY WAS 64. I TRIED CALLING AS I HAVE ALOT TO DO WENT THROUGH DRIVE THRU. I WANT A REFUND OR THEM TO GET THE ORDER RIGHT. THANK YOU HOPEFULLY YOULL GET BETTER PEOPLE TO WORK HERE IN DYERSBURG TN

Tonight February 13, approximately 8 PM I received my order from Popeyes chicken in Albuquerque New Mexico on 10074 Coors Boulevard. I ordered 16 piece wing that is promotion right now and I received another one along with a two piece upon eating the six piece chicken wings. I opened it and it was completely raw on the inside now am I feeling sick but I’ve already took a bite out of it absolutely disgusting. I’ve called the store over and over again and the phone is off the hook. I’m hoping to get a hold of corporate office because this is not the first incident I’ve had there but something needs to be handled and situated because someone is really going to get sick this is raw chicken and E. coli is a serious matter

I am very disappointed with your Company in Casa Grande, Arizona. There is only one franchise in the town and it is very poorly managed! I would never go to the store again but it’s the only one in town. I love the Chicken sandwich ! It’s just upsetting to go there. Someone needs to look into the Franchise or what ever it is and get New Management to run it! Please!!!

I purchased 3 of your 6 pc. Chicken with fries and Cole slaw from your Maple Shade , NJ store .
The cashier/ server charged me for items I did not ask for and mixed up the dips causing mouth burns and upset stomachs to children .I want a refund.

This is regarding the Popeyes 1401 S Slappey Blvd, Albany, GA 31701
This location on the outside looks horrible on the outside. The employees tell customers not to eat there due to the bad kitchen equipment and the management. This place needs to be shut down and remodeled ASAP. Please, fix this because I want ya’ll to be in Albany.

This is regarding Popeyes 1500 W. El Camino Ave. Sacramento, CA 95833
I have been a customer at this location since opening and through Covid. This Popeyes only takes counter orders for cash and EBT. I use Debit card and I prefer not to use the kiosk. The black women behind the counter wouldn’t take my order so I walked out. Relay on to the Owner/Manager this practice will end up costing this Popeyes to lose customers. There are 2 other locations near, so far they are not using this type of service.

This Popeyes location is 622 Park Ave., Worcester Ma. 01603 phone number 508-762-9210. So disappointed with this Popeyes location I went through the drive-through. The intercom was not working. There was a white paper that was curled hard to read, stating for you to go to the window and order your food upon arriving to the window to order my food I was greeted by young woman and asked me what I wanted, my order was 16 piece family mild chicken meal, red beans and rice, mac & cheese and six extra biscuits. To my knowledge and what I have read on the board of the drive-thru this meal comes with two sides, Cajun fries and eight biscuits all for $50.81. What I received was classic chicken 12 piece red beans no rice no fries 12 piece biscuits and to top it off. Everything was cold unfortunately because my order was incorrect and I do not live in the area, I called this location 20 times within three hours not one person picked up the phone. This is horrible. Popeyes should be ashamed of having this poor customer service. I live a town over I had to go back out to spend more money.

Today I stopped at store#4014 the address is 6120 West Silver Silver Drive, Milwaukee, WI 53218. I went through the drive thru. I sat at the speaker for a few minutes when I there was I noticed a piece of paper taped to menu board. It was curled in so I could not read what was on it. I took my ice scraper to hold it open and it read “pull to window.”  There were 3 cars ahead of me. So when I got to the window. A guy wearing a rolled up black wool hat and bright multi colored shirt but mostly dark green was at the window. I say to him the sign on the speaker can’t be seen.  He looked at me and said “Man fuck that sign. I ain’t fixing it. They will figure it out like you did. What you want?” I look at him and said really. I placed my order anyway. I was very specific in my order 3 piece all dark meat no wings or breast and red beans and rice. I had a gift card with $7.99 on it and cash for the difference.  My order was $11.15. I handed him the card and a $5 dollar bill. He handed me a drink and a bag with a box in it. So I asked him for my change. He said and I quote “what change?” I said you owe me a dollar and eighty-five cents. He said and I quote “Here’s a dollar we don’t have fucking change like that here. Next you come here don’t be doing no split payments I don’t like fucking with shit like that  old school. “ I just drove off. When I got home I opened my box and found a wing and a breast and drumstick in the box. I normally checked before I drive off but I was still dealing with the change issue. This crazy.  

Hi,Just wanted to write and say our experience today at our local Popeyes store here in Dublin georgia was unbelievable, first thing we noticed was cars wrap to the side of the building, and I thought one of the women in the car was asleep. Come to find out these people started coming inside, me and my husband ordered but they didn’t have any tea and I didn’t know they had no spicy chicken. The dinning room was very dirty and they had some women sitting inside listening to music on her phone,pretty loud. We waited and waited after about 20 ,30 minutes we said something to the time it was taking for everyone. She then told us that was fine, they make all kinds of money there and ours was just a drop in the bucket after we asked for our money back, One thing is for sure we will never go back to that Popeyes.

Hello my name is Cadie Fortin, I was a former employee of the Franchise in Harris Pennsylvania located on Jonestown Road. I called in to receive my W2 for 2022-23 and the manager. Bless me I did not catch his/her name. She was rude told me to go to the website Paychexflex.com however the website was not giving my information. I told her this and she would not let me speak. She just told me to stop yelling which I wasn’t yelling until she kept interrupting me. Now I am coming corporate.. Is this how we treat customers or former employees? I mean I do not eve live in Pennsylvania anymore I am currently located in Washington state. And I need it sent to me. She said there is nothing she can do to get me my w2. I need to file taxes. This is complete and utter inexperience and lack of communication skills to employees and others. How can you legit tell a person you can’t help them and get rude w them when the Policy of a company is CUSTMORS ARE ALWAYS RIGHT. not granted most aren’t not and such but as a former manager of stores and other fast food place I know my rights and the customers. Not to mention emoployees you actually need to comply. So as of now I cannot file my taxes due to ignorance of a manager in thag specific store.

Greetings , I was charged 28.99 for a 12 piece chicken only .The whole entire meal with sides is 26.99 I am confuse store 2697

Store 81 in Orlando they lock there bathroom doors and my wife was in the ladies room so they just ri rinsed off my hands and the manager start screaming at me in front of all the people that was eating. So she say no one. Is an allowed in bathroom less she lets them in. I’m not a 5 year old. What a piece of crap way to embarrass someone
I know corporate will not do anything. Because it’s all about the money

Need help at
Montgomery Southern Boulevard

Just ate at store #2642 in Killeen TX. Took at least 15 minutes for our order taken. Another 25+ minutes get our food. There was least 8 people working. Employees belonging on a corner table. Used bathroom and was out of toilet paper and toilet seat was very loose. Was not busy in store. Unprofessional attitudes of employees.

Why can’t a person request a Popeyes in our town? We have NO chicken places in Huntingdon,Tn

We desperately need a Popeye’s in Freeport Illinois! Thank you!

My name is Pamela Brooks I have my brother Philip Brooks which is here in appear and disable at Popeyes in Moline Illinois. He is not getting paid that is the issue. I don’t know who I need to talk to or who is May concern can you please email me back

I would like to know why Popeyes Chicken restaurant in Calixico California doesn’t have a scanner to scanner.
So how can I cash in my rewards.

I have a complaint on the restaurant that sold me some raw chicken

Walked into Popeyes restaurant at Merchant’s Crossing in Cape Coral/North Fort Meyers Fl at 5:30 pm and was told that I would have to come back because he was leaving(a guy sweeping) and he had “shit “ to do. Sorry I thought that what you were supposed to do was take care of customers. That’s the worst way that I have ever been treated in a restaurant.

How come if I don’t have exact payment for my lunch ,, you get to keep the change???

Hi I went to Popeyes in Augusta GA.on Walton way and I bought two 2 piece platters from n December 26 the chicken were terrible it was so hard and crusty on the outside I couldn’t eat it I just pick over it the side orders were not hot it just was warm and they were terrible too I don’t live in Augusta I live about 50 miles from Augusta so I call back the next day which is today and spoke with the manager and I explain to her about the food and she didn’t even apologize for it she didn’t have a nice attitude she just said bring it back I explained to her that I don’t live there and i didn’t have all the food because what I did try to eat by picking over it I threw it away only thing she kept saying was bring the food back at this point I was getting mad so i just hung up the phone I eat at Popeyes all the time I never had food as bad as that but that’s not the one I always eat at I always eat at the one in Orangeburg S C and they food always good so I know the chicken and side orders wasn’t right I feel like when I spend that much money on food it should eatable I were very disappointed and I were really hungry that’s why I try to eat it I were not trying to get something for nothing I just wanted her to know that the food wasn’t good

I went to your location at Palm Coast just off of hwy 100.
Been there several times.
Ordered the usual 3 pc wing.
The wings were tiny. Really tiny.
Never seen wings that small.
Took a picture of them in the basket but can’t attach the photo.
Spent over 14.$ for combo and a pepper. Was at KFC 2 weeks ago got a 4 pc combo for less money.
Their wings are never big but at least consistent. I suggest if you are going to charge a premium price you should provide a superior product. The wings I got at KFC were a lot bigger than the ones I got at Popeyes today.
I have gotten bigger wings in the past at same Popeyes location.
Today they were tiny like immature birds.

I’ve waited15 minutes to talk to a manager and still wairing,in Longview Tx. This has to STOP. Whomever is over this store would be sad to see how their store is. being ran.Not only did I not get my coleslaw I paid for and didn’t get,but also chicken wasn’t marinated and my tea wasn’t sweet just a waste of my hungry time. Now, I have a list of ti.es tha I could name but I’m so fed up with giving yall chances to hire good people that care about Popeyes and cook the items right,and to be friendly,and just give super quality and just wow us with great service. I just want the order corrected on my 2pc thigh and breast Cole slaw and fries sweet tea. Spicy I’m just tired of every time I go there it’s an issue. Can u please send someone to pop up on them at being unprofessional.

Hi my name is Larry kelso, and I visited one of your restaurants in Columbus Ohio, I went to lunch and ordered a spicy chicken sandwich combo and on my way back to work from lunch opened my sandwich and took a bite out only to look at my sandwich to see that was raw in the middle and had a foul smell to it, I called back to speak to a manager to tell her and she said I can replace your sandwich combo, no apologies or sorry it happened and you want me to spend time and gas to come back to your store just to replace it…. I’m very inconvenienced and sick from eating your food and you want to not go above and beyond to make it RIGHT??? Very unremorseful and unprofessional……. Larrykelsops23@gmail….would love a proper response

I’m trying to get one of y’all to call me from the corporate office give me your address everything they open the case with Popeyes at 11 68-2028 and I went to the hospital I do have food poisoning from eating y’all’s raggedy chicken did y’all deliver me with order number 71 out of store#12245

Getting sick in your store eating rotten chicken that was delivered to me on the order number over here at your Popeye’s Chicken in casselberry at 2 3 7 2 3 7 0 7 that’s 200 East State road 436 I went to the hospital I have food poisoning from your rotten chicken that I had to carry back up to the store and the managers didn’t want to do anything at all whatsoever my number is 321 557-6317 Alvin Webb

My name is Alvin Webb and I went and bought chicken last night from your 200 East State road 436 casselberry Florida 32807 store and they sent me on a delivery my order number was 71 okay was rotten chicken so I walk back down the store to get some assistance and it was other customers in there complaining about the rotten chicken that they’re serving out of that store the manager didn’t want to help me none okay so I got food poisoning I went to the hospital got the paperwork and everything and your did not reimburse me the $22.06 for the classic meal with the two wings in the white breast with a biscuit fries okay the manager always keeps the phone off the hook day and night with nobody can call in to complain okay I so I got sick with food poisoning and I heard that y’all open the case number 1168-20 to eight and nobody’s called me back or try to contact me about this okay so I’m going to give you a one chance before I sign the papers with the lawyer the lawyer said he’ll take the case okay and fall suit against y’all but we can settle this if you call me at 321-557-6317 as soon as possible my daily birthday is July 11th 1961 and I’m going to pull out and pull that store number and give you the store number because your manager didn’t want to help me because I’m a white man okay and she’s a n***** okay so this is the problem that we have I hate using that type of language but she needs to be fired from that store they never take the phone and keep it off the hook but now they starting to do that over the store it’s been going on for a year now the store number is #42245 that is the store number so they open up a case and they told me I was going to be refunded by going back online and redoing it okay so I went back online the lady said it’d be 3 to 5 business day how true that is I do not know my email address is webbalvin44@yahoo.com so based on the information that I’m giving you you can call me at 321-557-6317 and just get this problem resolved yes I have been injured by eating your chicken and the store manager didn’t want to make a report on it okay because I guess because she gets bonuses off of that store when she don’t have no complaints that she has to file to the corporate office I want the corporate office phone number and I want the corporate off faxed where I can fax this medical papers over to y’all and resolve this issue that we have yes we can sue you or you can handle this out of court call me Alvin Webb thank you so much for any response I can get from y’all have a good day

I have never been in a fastfood restraunt and was spoken to so rudely I spent $51,00 dollars and the order wasn’t correct over half missing and the quality was awful. I’ve done put in a yelp,Google reviews of your store in Indianapolis on Madison ave.i wasn’t offered a receipt the manager told me basically to go fuck myself….. I think something should be done about this. My name is Donnie Groce email is drgroce7@gmail.com please get back with me

I would like to know why Popeye’s is no longer honoring the “coupon enjoy two pieces of chicken and a biscuit FREE! with the purchase of a large drink. If they are no longer honoring the coupon offer, they need to stop printing them on the back of the receipt.

For a few years, the lobby of our local Popeyes has been closed due to “labor shortages“. I have been corresponding through your Facebook page, letting them know this is unacceptable and all I get are canned responses. No action has been taken for two months and it is becoming very frustrating and I hope you can address this issue as soon as possible. I ride my bike and I can’t use the drive-through window and I would like to be able to use the restroom and use the drink station. With the lobby closed none of those options are available and it’s totally unacceptable.

I just order a 16 piece chicken for my daughter through doordash at the location on lake street in Rochester after waiting 45 minutes the cancelled my order. This is the 3rd time your company has screwed up my order. I was ther last month in person order the 24 piece meal deal they only gave me 16 pieces and refused to fix the order. Someone from corp. should go in there at lunch time and see hoe bad the are running your company. My 66 dollar order my not mean anything to you but thats a lot to me and is a treat for my family. You all make your millions but reallt dont care about your customers.

I am from Lake Charles, La. I am sharing the “talk” of what is being said, tried and true about the quality and size of the chicken served. Many, (myself included) have ordered
Chicken and the sizing of the pieces are not the quality or size of the Popeyes we all have loved over sooo many years. Now, the legs look like Cornish hen legs. What a disappointment because Popeyes is-was our favorite. I don’t go there now, many others comment on restaurants reviews and No-One has much good to say.
With this being said, we do have two new chicken places opening here in the very near future…I will be checking it out!
No more comments to discuss. I am just sharing the terrible chicken, (I could add other issues but primarily this is the chicken issue. I hope you care enough about your locations and personally check out your investments. …
Just show up as a customer at various locations. Check out what is really representing the name Popeyes.

Can’t get my phone orders to work. Manager was no help. Need phone number so we can figure what’s wrong.. any help appreciated

I placed a mobile app order at 4:29pm on 11/25/23 for a 6pc wings. When I arrived at the 1350 E. Main St., Rock Hill, SC location, I was informed the system was down and the store was closed for service. Will you refund the amount of $6.53 that was debited from my account?

The joplin MO store is the absolute worst store iv ever been 2…. about 95% of dashers requests orders from there iv seen 5$ orders .are it past 10-12$ because it’s been denied so many times the min. Wait for a doordash order there is about 30-45 min…. they are ALLWAYS and I mean ALLWAYS OUT OF EVRTYTHING!!!…they never have more then 3 employees working and that’s if your lucky this store has been closed more then open because of staff shortage… this store should just close…

Today I was at your Popeyes the address 6350 New Hampshire Ave. takoma Park. One of you manager was talking to your employee in a disrespectful way the manager told the employee that she was going to smack her and the other manager they was trying double team her your manager staff that you have at this location they needs to be fired or do some to training both of your managers are rude to customers to how they did that young lady he is a manager please deal with them

I just love your chicken, it’s so delicious and crisp, great favor, I live in small town in brookings, Oregon I wish we had a popeyes here,instead we have KFC which I don’t like, anyway I went out of town notice a popeyes in manteca,ca couldn’t wait to taste your chicken I even took a picture of my self so happy, just thought I would share this story..thanks for reading this..Lydia acevedo brocker..p.s. if you want too see the picture I took reply take care…

I ordered 2 bacon and cheese chicken sandwiches which I got no bacon. Whomever they had working the window was pushing out food and didn’t give us until we said something. They did not say they were out of bacon or anything . This is what I get for going so late to this morrow location. I work fast food , so for them to be lazy with food is ridiculous. If they don’t like the job then quit . If I can get someone to reach out that’ll be nice .

hi there, went to popeyes at 6085 stage rd, Bartlett, TN 38134 tonight and ordered a family 16 piece classic meal, your employees are so rude and argued with me when i was ordering. She kept telling me she was out of everything extra i wanted to order and also when i get home, i am given half spicy and half extra crispy, which we could not eat due to being burned. i also was given only two sides instead of three and one of my sides was only half filled. I paid alot of money for this food for my family and wont be back. I am also sharing this info with our news stations here, they go out of there way to check out unfit restaurants. How can they not have enough chicken when it is 6 p.m. dinner time. This was a horrible experience and would hope someone from your headquarters would check into all of these complaints.
Thanks

Need a call from someone that would want to know about ongoing theft in one of the stores. 404-849-9904

I can’t tell you how disappointed I was when I ordered your “chicken” nuggets for my granddaughter. Where exactly is the chicken? All she bit into was 3 layers of fried coating and a M & M size piece of “chicken” in the middle. This product is not up to par as your other food items. We love love the shrimp, the wings, the fried chicken!!! We had to throw it out and go to your competitor. Please meet with your culinary team and rethink this item through. Thank you for your time and attention to this matter.

I attempted to call our local popeyes to place an order for this coming weekend. I wanted to give them time to ensure they had enough chicken to fill the order. They DO NOT have a phone. I contacted the corporate office for their help. What do you know…no one answered. Advised me to give them my number to be contacted via text… they couldn’t help and recommended me to go in the store. What a joke. Who runs a business and not have a phone. A company who is not customer focused and does not care about their customers. A company who has employees who will do anything to keep from doing any work. I will be deleting my app and acing my order with a company who values their customers

Me and my husband went to your Popeyes located in Harrison Ar. Went through the drive thru and got a 10 piece tender meal the chicken or what you call chicken was horrible it was rubber like I took it home air fried it for 12 more minutes and it still was like rubber we don’t think it was real chicken don’t know what but not chicken . Won’t waste another 38.00 dollars on your chicken or rubber again

You don’t answer your phone!
Please immediately remove my address from the previous post!!!!!!!!!!!!!!

I am sending this comment in a letter to the SJC Popeye’s.Friday, Oct 6th

Popeye’s Chicken is delicious! We have always felt Popeye’s employees are well trained and hard workers. The restaurants are always clean and comfortable and that is a plus because they are always busy places of business.

Today our visit to the new Popeye’s on 28722 Camino Capistrano in Laguna Nigel was a unicorn, an anomaly and unfortunately a shocking experience.

We walked into the restaurant at 12:00 noon during what is normally a rush time for most restaurants. We were the second couple in line. It was extremely hot in the place. The gentleman in front of us asked the manager to please turn the air conditioner on. The poor employee behind the counter who was taking orders was LITERALLY sweating. She used her arm to wipe the sweat as it rolled down her face. (We should have left!!!)

After the polite employee took our order we looked at the empty place and was shocked to see the bizarre seating. The three booths have very low seats and very high tables. We laughed as we sat at one of the booths and my armpits were below the table. We moved to the ONLY table not directly in the hot sun in the really hot restaurant that allowed for normal eating.

When the food arrived, it did not have the normal freshness of Popeye’s chicken. I am not sure how that happened because we have been eating at other Popeye’s for years and have always enjoyed loved the food!

The receipt we were given Is attached.

As you can see, the receipt does NOT contain the number needed for the tellpopeyes.com sign-in and without the number needed, I was unable to leave my concern.

Also note on the receipt, it says to “SEE BACK FOR DETAILS.” Look at the back of the enclosed receipt- it is blank!

If this Popeye’s on 28722 Camino Capistrano is going to succeed located next to A’s Burgers and In N Out Burger- both HIGHLY loved and very well run, Popeye’s needs to correct these issues immediately!!!! We hope you are able to fix the many issues your restaurant is experiencing. We will drive to the other locations in the meantime!

Respectfully,

Elizabeth Fisher
33 Jarano St.
Rancho Mission Viejo , CA 92694

Y or should I say how can Popeyes run out of mac & cheese , yes I went to visit Popeye s in Hawaiian garden on 10 /01/23
Order a (L) Mac&cheese they said they didn’t have any wow, I didn’t know what to say I was mad ,upset my kids were hungry and that’s what they wanted . Inez

Hemet CA
Heavy set female Manager with tattoo behind her ear. Refused to give me coupons when I asked if they were available. . . “We hand them out when order is placed.” Since the wait was longer than I expected I asked her again can I please have coupon flyer. She rolls her eyes and begrudgingly did so “Now that I’ve given it to you others are gonna see and ask for it too.” All the while she threatened to walk out.
The corporation should not issue coupons if they aren’t meant to be utilized by the consumer

Good morning my name is Everett I am with Everett’s lawn service. I am the owner and I take care of the property across the street from your location in Salem New Hampshire at the Hertz Rent-A-Car. And every week that I have come here to take care of the property at Hertz’s , I can’t help but looking over at your property located on 28 in Salem New Hampshire all the weeds that are in the mulch beds the bushes that are not trimmed it just looks so bad out front which has urged me to send this email. Would love to give you a quote for maintaining the property weekly and keeping it up so that it looks presentable neat and clean looking for your customers I would greatly appreciate the opportunity to take care of your property at this location. Sincerely, Everett from Everetts Lawn service.

Popeyes Louisiana Kitchen
2245 W Glen Ave, Peoria, IL 61614

Traveling through. Female at the window very light skinned with braids was very rude. They requested exact change or a debit card. I asked if I could ask why exact change as I’m a restaurant owner and never needed that request. She said very rude “I don’t know I just work here”. Order 2 piece chicken dinner mashed potatoes, 5 piece tender dinner with mashed potatoes, spicy chicken sandwich, red beans and rice with 6 biscuits. Total $28.78. Paid cash. Sever was rude while taking the order, repeating the order back and at the window. I asked her after we got our food what her name was. Very rude she said “I’m not giving you my name”. I said you don’t have to be rude. She yelled “Bitch you don’t have to come back”. I heard staff in the background laugh. Retuned to the hotel no spicy chicken sandwich. I called the restaurant spoke with the manager. She refused to give her name. She asked for my receipt. Never received a receipt. She claimed we were not charged for a spicy chicken. I asked for her name again she refused. The female in the background (assuming the one from the window) you can come back bitch (I didn’t understand the rest she was yelling). Manager still refused to give her name. Put me on hold never came back on the line. Mashed potatoes had a piece of plastic in there. Food was lukewarm and our hotel is only 2 miles away. Don’t recommend.

$38.00 for 8 pieces of chicken and 2 sides you are out your minds

Well, it looks like bad service is a standard unfortunately. I was disappointed last night when I was forced to purchase a combo because the location has a rule that they don’t customize orders after 9pm. I wanted 3 wings and a biscuit which is a very common order that I get at least 4/5 times per week. I will be making a change because it doesn’t sit well with me. I also feel you have forced additional calories on me that I otherwise would not have consumed. I will be exploring legal options.

As I type this, there is a line a mile long in your drive thru waiting to place orders, no one at the pick up window, no one taking orders, and 5 employees sitting sitting in the lobby. Reading these comments, poor customer service is now your claim to fame. Disgraceful.

I get off at work at 6pm. I drive 20 minutes to go to Popeyes out of my way to go home. I ordered the 12 piece chicken only (spicy). I drive home 20 minutes! Thank goodness no traffic! I get home and open the box! 8 thighs, 2 legs, and 2 wings. I get charged $35.55 and they forget to give me the most expensive part of the chicken… the breast! I drive back 20 minutes to get a refund and drive back 20 minutes to get home… hungry! The manager was at least fast to get my refund! The store # 9938. I spent more than 1 hour of my time running around and in the end I have to wait for 3 days for a refund and no food! I don’t want free shit! I want to know how this will be fixed in case I want to eat Popeyes again!

I called to complain on your Amarillo store on paramount. I paid for 16 Dinner i only received 12. I called the store last night but they didn’t answer, I called again today no answer. This isn’t the first time this is happened. Last time I called i got at attitude from your manager.

I WOULD LIKE TO KNOW HOW IN THE WORLD DOES YOUR COMPANY STAY OPEN.
FIRST YOU HAVE BAD SERVICE, AND THE PRODUCT IS NOT ANY GOOD EITHER.
I WAS THERE LAST NIGHT AND MY ORDER WAS NOT RIGHT WHEN I GOT IT TO
ELDELY MOTHER FOR HER DINNER, (SHE WANTED YOUR CHICKEN AND RED BEANS AND COLD SLAW.)
WELL, THE CHICKEN WAS DARK MEAT (ORDER 2PC WHITE MEAT)AND BEANS WERE HARD AND BISCUIT WAS LIKE A HOCKEY PUCK. I CALLED THE STORE AND THE YOUNG MAN WAS VERY KIND, AND TOOK MY NAME BUT NEVER SAID ANY AFTER THAT, THERE WAS SOMETHING GOING ON AT THE STORE. I HAVE TRY TO GET THE REGIONAL MANAGER PHONE TO CALL BUT COULD FIND IT ON WEB PAGE OR STORE. I’M VERY DISAPPOINTMENT WITH YOU STORE IN MILLINGTON, TN. NOT ONLY DID I GET THE WRONG KIND OF CHICKEN, I HAD TO WAIT IN THE DRIVE-THROUGH OF 35 MINUTES. DID NOT GET A RECEIPT AND PAID $12.60 FOR SOMETHING SHE COULD NOT EAT. THERE NEEDS TO BE SOMETHING DONE, OR YOUR BUSINESS WILL NOT GROW.

I live in Buford, Ga & this past Friday, 9/14/23, approx 12:05pm I spent $12 & some change @ Popeyes.
I ordered a 2 piece white with Cajun rice & a side of mashed potatoes.
I received the 2 piece which was ok, but the Cajun rice, was 1/2 full in a very small container, so I ask if they could add a little rice. Well, faces turned & all they added the rice. In the mashed potatoes order, it was less than the rice, I asked would they please be so kind as to fill it & the young lady came from behind the grill, & said that was a serving, Id have to purchase a large!! A 2 month old baby may have been full after the small serving I received. I can guarantee, if the young lady serving the food, was feeding herself it would be “over the serving size” . She told me that the less than 1/2 cup of mashed potatoes was a serving! (In my line of cooking, a serving is an ice cream scoop) I told her thank you, it wasn’t a serving & I left. I will never return to that Popeyes again & persuade others not to go there as well. The young people don’t have manners, nor do they know a serving, maybe they don’t won’t to be there, but that’s what it felt like to me.
I am 64 years old & this was for my 2 granddaughters, who are 11 & 7 years old after Leaving school a 1/2 day, they had not eaten, because there was no lunch served that day, it was Buford Home Coming.
I don’t want anything from you all, but I felt they need to say something & maybe they need to be revamped the establishment. I’ve noticed there is a high turnover at this store & usually you can’t even go on the inside the building. Thank you for reading my complaint & I’m going to pray for these young people, because they don’t know, if they are not taught correctly. I felt the need to say something because, if Corporate doesn’t know the problem can’t be rectified!!

Popeyes in moline, Illinois is so ghetto staff is up there partying and smoking marijuana closed off the front door so only drive through were open , I witnessed two staff members having sex in the parking lot behind the store , they were only excepting exact change and had no fresh chicken down so a young black male stated he was an assistant manager but had on street clothes stated it will be a 15 mins wait , worst experience ever

Store#12285 Now I paid 12.64. 2 pc. All White with beans& rice regular with a Frozen Mango Lemonade. So why your employee give me a leg and a breast. When I pay for all white meat.

I spent $17 just for my ghost pepper wings to be GOOEY & they tell me ” The sale is final because I bit into the wing but they will speak to the cook “

Hi there we keep finding clear plastic in our coleslaw. It’s happened twice in the last 3 months.

How come when I pull in to Popeyes? In Franklinton, Louisiana. I go to hand them my Cash App, debit card. And they say we don’t accept your debit card without even trying. Yeah, thank Bud Light, got it bad. Just wait until this goes national.

I worked at popeyes in Roxbury ma i went there to ask for a letter show i no longer work there and never got a reply i need this letter for my housing been trying to call corporate still no answer what is going on need a number

The Popeyes in Detroit address 12218 E Warren Ave, Detroit, MI 48215 at 11:33am the Employee when ordering my food told me all food is made to order to order. I ordered my food and watched her take my blackened chicken patty out the warmer and make my sandwich so instantly I asked can y’all remake this sandwich and the manager said no we just opened all are food is fresh even though they opened at 10 am and I just bought one two days prior I bought one and the meat tough not got like old meat so I think that manager should get fired she don’t have good customer service. And she tryna get ppl sick cuz my stomach was hurting after they sandwich I was just back in class so I could go back up there and I am a precious Popeyes and Wendy’s employee so I know how things pose to go please handle this before I call the news

Your Windsor Locks, Ct store is a mess, slow service, always out of stuff, sure seems like your franchisee all about just stuffing his/her pockets with money, no quality, no interest on making the customer happy! Making the Popeyes name look very bad!!

Hello,
I just watched your tv advertisement where two black women interact over a Popeyes product. The aunt demeans and publicly shames her niece “so good that I know you didn’t make them” (am paraphrasing).
That’s an abusive way of treating another. I suffered verbal abuse and shaming in my life and still bear the scars. There are much more appealing to advertise your very tasty food products.
Kind wishes.

Store #11311 2601 East Ash street Goldsboro, NC. Today I visit this store for the first time. I went inside the smell was overwhelming of piss soon as you get out of the car. Went in the store and it smelled like a dead body inside. The flies were all over the cooked chicken. As good as I love Popeyes I just left out the door holding my breathe. In the south you can bet there is going to be flies but they were really really bad. If you guys keep the parking power washed the flies would not be that bad. Corporate should visit these store often or hire me to ride around to each store in Carolina where I live and maintain Popeyes stores or someone. It was sicken! I’m going back to visit this store in a month or two to see if there are any changes and I’m going to let you guys know and Facebook!

To whom it may concern.
Your store in the Rim in San Antonio Texas. You have a GM that is abusing the employees. Need to get fire .

Houston, Texas #10379

IMHO the WORST SERVICE I have experienced in a fast food restaurant. The clerks are rude, slow and inattentive. The clerks have a problem speaking English and expected for me to understand them.

I called corporate and the phone rings and disconnects.

If I were to run my business the way you do, I would be out of business in my opinion.

I was at Popeyes on York Rd & Cranbrook Timonium MD (Aug 3 6:20 pm) when first time customer (Sandy Dee 61 & Mom 84) was asking questions like what are the sides and your employee (young, short, black hair)pointed a finger at the board which Sandy could not read. The girl could hardly speak or understand English. Sandy wanted to order off the kids menu for her mom and the same person told her no it’s too small. Then she asked for the manager and was told no manager. Asked for her name and she walked away. That’s when I interrupted. I started asking questions and they were ignoring me. I asked if anyone spoke English and one of them did. I asked her what was the employee name at the register and she said “ask her”. I did and she just walked away. At that point all the employees were talking in Spanish, smiling and looking away. This is not how you treat customers especially first time senior customers. Both of them were really upset. I had to calm them down.

Hello I placed an online order on 8/2/23.. it was at 8:40 p.m. pick up, after getting home opening it , just to find old greasy chicken, Mac/cheese old nothing was fresh in that box I ordered. Tried calling for at least an hour, no response phone just ringing.. I would like my refund back of 8.45

Hello today I visited one of your places on E Market street Daly City, CA 94

Store No. 81940, located Bogalusa Louisiana. Kolby is the employee name. Threatened to come across the counter at me after I inquiry about a door dash order that they refused to fix for me. No matter how kind I was they intentionally kept serving other customers. Finally I called for the manager because the large man dressed as a woman named Kolby told me “Baby you just got to wait” and kept repeating it. He was very ugly to me and kept being sarcastic and refused to make the order. The door dash order was thirty minutes late. The manger finished it for me. Just so happens the manager has always been kind. But Kolby needs to be reprimanded for the crude behavior and threatening to come across the counter at a customer. It will not be tolerated. That isn’t a good look for the chicken chain. Hard working people understand they have stress in fast food service but they shouldn’t be allowed to be ugly and then laugh about it after a customer leaves. Very very unprofessional atmosphere and I have reported them to door dash corporate. At this point I’m not convinced this statement will do enough. I feel I need to take further action from here. The employee Kolby has bound to of done this before to someone or even a co-worker. Bad work ethic. There was a child in the store as well. I am astonished at the fact the large man approached me face to face with horrid and aggressive attitude.

I promise I am not making this up !! Please read and share. EXCUSE THE LANGUAGE. I am only repeating what was said to me by the GM of Popeyes.
Popeyes located at 4050 N. Tryon Street in Charlotte.

I go to pick up some chicken for 2 kids from Popeyes on N. Tryon in Charlotte. The Dude in the drive thru used some negative profanity through the speaker. He said “what the fuck,” while we were trying to get my order straight. I checked him on that.
Get to the window, he is cursing at me like a sailer, (get the fuck outta my drive thru, fuck you, I am the big dog up in here, calling me a Nigger, saying he can settle this in the parking lot), and using all kinds of foul language and profanity at me. He said he was the GM. He threatened me and wanted to handle this in the parking lot. He lifted his shirt up like he had a weapon. Mind you, I AM ALWAYS STRAPPED and hold a CCW.

All of this because I wanted 2 – 4pc chicken only for $9.79 each….INSTEAD of the 8pc chicken only for $24.00. He was trying to make me get something I DID NOT WANT! I am not stupid.

I told him, calmly, you will NOT have a job on Monday.
I pulled off, called the police and filed a police report for him communicating a threat to me. Cops came out, took my statement, gave me a report #, went inside and got his statement.

This was about the most stupid, disrespectful, ignorant so-called and soon to be EX-Manager I have ever met in my life.

He just don’t know who he is messing with. Even the Black Police Officer was appalled at what just took place. Hell, I might even sue Popeyes!!!!😡😡😡😡😡😡😡😡

I have been to the Bay Minette AL location twice. The first time there was 2 women (employees) kissing and wrestling in the corner booth. Just left tonight because the lady working the counter was just laying in the same corner booth watching her phone. She made the comment a few times about just just leaving and going home. When asked a question she had a horrible attitude. Customers had to just leave because she wouldn’t get up to serve anyone. People in the back just watched and laughed. Another guy employee was just sitting in his car in the parking lot. This restaurant has went down hill quick. Something really needs to be done at this location.

We went through drive thru on Highway K in O Fallon, Missouri, we were going to order the regular chicken sandwich meal, and we were told they could not fill our order for (2) because they had no buns, that they only had the ghost chicken bites, and were running out of other items? (WHAT) We were surprised, and it caught us totally off guard. We left and went to a different establishment. We have had problems before at this location and not sure what the problem is. If this practice continues, you will loose customers.

I really hope corporate takes a good look into the GM (Denise) at the Tyler location she’s trying to sabotage that store

I just left your Tyler Tx location on loop 323 and your GM (I was told her name is Denise) by the workers who all to feel as if she is sabotaging the restaurant because of personal issues and it shows that she really doesn’t care about the store I also heard another customer say that they came the other day and it was closed at 10 because they had no truck which the workers o ce again said was Denise way of making them fail their inspection. Well during my time in the store she seem to have a problem with everyone in there but the young black girl who’s also a manager ( I was told her name is Jareka) seem as if who the workers are comfortable with.. But the lady Denise seems to have a personal problem with her and the rest of the crew… I over heard another worker say (if she would’ve let Jareka come in and do the truck we wouldn’t be having this problem) I sat and recorded everything I heard I’m a Louisianan and Mr. Al Copeland’s Popeyes and Cheesecake Bistro is one of my family’s favorite and to come here and see the level of disrespect and none service from the supposed GM (Denise) was just atrocious… I took out of my time to report her because she’s rude to all of the workers and it’s personal with her from the things I heard her say and what I heard a few workers saying to each other she’s upset that they make more at the Tyler location than at her Mt. Pleasant is what I believe I heard but that doesn’t excuse her from not doing the right things at the Tyler location… The workers seem to like Jareka and so did we.. There will probably be more complaints coming about the Denise lady I’m sure of it

July 17,2023@10:30pm
Popeyes Louisiana Kitchen
515 Lee St. Atlanta Ga, 30310
I order the spicy tenders family meal. The associate informed me that the restaurant was closing soon although the time listed on line and on the door said 12am. He informed me they decided to close at 11pm.
My order was placed at 10:30pm.
I was told there were no chicken tenders, shrimp or sandwiches available because there were closing soon.
So I ordered the family meal spicy bone in chicken with fries and red beans and rice.
He said no fries were available so I changed it to coleslaw and red beans with rice. After paying at the window an associate said we are out of coleslaw.
So I settled for double red beans and rice. Got home and my family started eating the meal. As we are eating the chicken we noticed the meat becoming pinker and pinker. The chick is not fully cooked in the middle. I’ve tried numerous attempts to contact the restaurant no answer.
Requesting a refund and I have pictures.
Very disappointed in my experience
I don’t want anything but a full refund. No one has attempted to resolve this.

I can remember my first chicken sandwich at Popeyes what I was in eighth grade a mom took me the chicken sandwich was the best the chicken breast that they use was about big as your hand and the sandwich was big this sandwich that they have now they screwed it up they screwed it up big time I try to email them and call them tell them that it’s the wrong recipe the chicken sandwich that I remember was the batter with the chicken breast was rolled in then topped off with pickles lettuce and and fries with the meal was like around $7 and some change but now the chicken sandwich sucks that they have I wouldn’t even call a sandwich they screwed it up if they would contacted me and listen to me I could tell him how to do it they could pull it up on their files back in 2000 I’m going to try to give him a call again or email them they might not listen to a me

I work in Cartersville GA and occasionally stop by their newest Popeyes restaurant. Since their grand opening, this location has had very poor customer service but nothing was worst than what I experienced today. I was asked to wait 10 min before placing my order. Then asked to pull up and park because the chicken I ordered was not prepared. After waiting 15min I pulled back to the empty window and was told that my order was coming right up and to wait at the window. Not long afterwards a man comes to the window and demands that I pull back up and park. I asked if I could stay at the window since the food was being boxed. He began to yell at me and accused me of running up their time in drive thru. I politely asked if I may just wait for my order to be given to me seeing as though I have already been waiting for nearly 30min for 3 chicken tenders for my son. The man then grabs the food from the employee slings it too me out of the window and slams the window close. I thought it would break! Unbelievably sad to see how terrible people act when they are supposed to render good customer service. His actions were deplorable given he was the manager on duty.

Good afternoon I have a idea that will enhance your menu @ a minimum profit of $150,000 annually.

I have ordered from this Popeyes at this location several times trying to give them a chance but they keep selling me old, discolorated Ghost Pepper Wings. They never have condiments or chicken for that matter. There’s always a long wait in drive thru and they blame everything on their “truck”! 452 W Ridge Rd
Griffith, IN 46319
United States

Truly disappointed I ordered 2 family box of chicken after holding for 39 min. The manager Jess took my order and assured me she would tell her staff to het the order ready well I told her that I had my great grandchildren visiting and I am disabled band I sent my granddaughter to pick it up and they did not have the order. We ordered mild they gave us spicy. Theses are children I will defiantly would not order spicy. I. The town where mr Copeland came from what a way to be treated.

Need to file a complaint. 504 400 4923

One of my favorite things to eat and one of the reasons why I would go to Popeyes, was the chicken tenders with white country gravy. We need the white gravy back. It will make a killing 🔥🔥🔥

Hello, I need contact information for the Accounts Payable Department.

This review is specific to the Popeyes location at 1300 E Commercial Blvd In
Oakland Park, FL… Worst experience ever!
Rude employees (including manager) and when I finally got my food, it was undercooked! I’m fairly new to the area and normally love my Popeyes but this is the 2nd visit for this specific location and had terrible service both times. Don’t waste your time! Go to KFC or Chick-fil-A when you want chicken.
This place is awful!

I’m a dasher and because the manager has a personal issue with me for whatever reason he won’t allow me to pick up peoples DoorDash. Please keep personal issues away employment

Worst customer service. Nobody speaks proper English all foreigners and the so called owner Muhebi is rude and disrespectful to customers and his staff

The worst Customer Service ever the Indian man is very disrespectful, rude and nasty

This particular store that I am mentioning is located at 4621 Silverhill rd Suitland MD. I stop going to this place 2 years ago because they are very slow when trying to order food. I went to this location 2 weeks ago and I ordered the 10 piece tender meal and I added the chicken sandwich with it. They totally forgot my chicken sandwich so I lost 5 dollars and om I will take that lost cause I didn’t go back but I just went now and I had a very easy order which was a 10.99 order of 6 tenders, 2 regular sides and 2 biscuits. They didn’t put the other biscuit inside and I was totally upset cause I was hoping they get it right. I know I have to check my order but they need to fire this staff because they don’t care about people’s food, there order, I don’t think they care about themselves. I do not recommend this location, I will never go to popeyes ever again and I will put this on social media to boycott this place because of the bad service they give. Popeyes just hire anybody off the street to make your food and give you bad service. 4621 Silverhill rd Suitland MD, 20746 has a bad reputation. Do not do business with this location!!!!

I arrested to make a purchase at the Zephyrhills, FL location at 11:51am and the doors were still locked despite the hours of operation indicating the store opens at 10.

Why can’t I get a spicy chicken breaded sandwich without Mayo? Been told not spicy without 2 times; yet everything else is available spicy; makes no sense-!!!

I think it’s extremely sadd that the popeye’s chicken on 8700 Ulmerton Rd largo, florida Hasn’t had air conditioning since January. This is unacceptable for the employees as well as the guest. This is Florida extremely hot and have no air conditioning and have to work under those kind of circumstances.
Is just really bad business.store #1 1525

Why is popeyes chicken gotten small? I took pictures of the chicken we bought from your store location on 3087 Winsston Churchill Blvd, Mississauga, ON. The thighs also. What’s happening? It’s like they drum stick was cut in two. We always buy from your stores. But if the chicken are this small I say it’s expensive for a very small piece of chicken.

I attempted to pick up my door dash order at 12:50 on 6/25/23 at the silver spring’s location in Ocala fl. The lobby was closed ! Drive thru was long and the employee was very rude. Actually yelled through the speaker. Someone should pop up at that location

I was there 6/24/23, store #5754 at 9:29pm, order #696 I ordered through drive up. At the pickup window, the guy in black, who took my order, I think was manager is standing on the side picking zits on his face and arms. Soo disgusting! As I’m looking in the window, I see none of the workers are wearing masks, gloves, or hairnets. Even before covid19, folks handling the food had to wear gloves and hairnets. OMG. The server handed me my and I pulled up to door and stopped. I was about to go in and the same server was coming out to give an order to a waiting vehicle. I handed her my food back and told I her I didn’t want it, and I was so disgusted with what I’d just saw that I didn’t want a refund. Just keep the $11.29 I paid for the #3 combo. How can Popeyes trust their brand to this franchisee.

I live in Queen Creek, AZ. I work at a church with a food pantry. At Christmas, we get donated gift cards for fast food restaurants to give to homeless. We have given some and the homeless came back and said that the local (Apache Junction, AZ) does not accept gift cards. So I have gone to several others asking and trying to use the gift cards (I probably have over $100 worth!!!!!!!!!!) and NONE of the Popeyes will accept their own POPEYE’s gift cards! This is RIDICULOUS!!!!!!!!!!!!! People paid for these gift cards and they are WORTHLESS! If there are ANY Popeyes in or around this area (Queen Creek or Apache Junction) that DOES accept gift cards, could you email me a list so that I can frequent those ones. If there are not, let me know how I can cash these in to get the money that was paid for them.

Bring back Cajun rice my son is autistic and this is the only thing he would eat now we are suffering!

I ATTEMPTED TO MAKE A PURCHASE AT Popeyes Chicken located at 985 Market Place Blvd, Cumming, Georgia 30041. TRYING TO PLACE MY ORDER, AND I SAID PLEASE GIVE ME A SECOND SIR, WHEN I TRIED TO GIVE MY ORDER TO THE DRIVE THRU OPERATOR, THEY WERE VERY RUDE AND REFUSED TO TAKE MY ORDER AND TOLD ME I WAS BEING DISRESPECTFUL. HOW AM I BEING DISRESPECTFUL, I ASKED? IF I SAID THANK YOU SIR, OR CAN YOU GIVE ME A ME SECOND SIR, I WAS UNAWARE OF WHAT THEY WANTED TO BE ADDRESSED AS SINCE THE VOICE DID SOUND DEEP LIKE A MALE AND I WAS NOT GREETED WITH A NAME AND I CANNOT SEE WHAT THE PERSON LOOKS LIKE BECAUSE I WAS IN THE DRIVE THRU LINE TRYING TO GIVE MY ORDER THROUGH THE SPEAKER. THEY REFUSED TO SERVE ME, AND WHEN I ASKED TO SPEAK TO A MANGER, THEY ALSO CLAMMED TO BE THE MANGER AND REFUSED TO GIVE ME A NAME, THIS WAS THE MOST DISSPOINTING AWFUL POOR CUSTOMER SERVICES I HAVE EVER EXPERIENCED. I LFET WITHOUT BEING SERVED. All I WAS WANTING TO DO WAS GET SOME FOOD FOR MY KIDS AFTER A LONG DAY AT WORK. IT WAS SUCH A HORRIBLE EXPERIENCE, I WILL BE TAKING MY BUSSINESS ELSEWHERE FROM NOW ON.

PLLLLLEEEEEEEAAAAAASSSSSSSSSEEEEEEEEE Bring back the CAJUN RICE and keep it on the menu. The mix reviews are some locations sell the rice Dry with No meat in it. And then other locations have enough meat and the Rice is moist. Please bring it back and make sure every location makes it the same. Thank You I bought the rice every day once I tried it back in FEBRUARY 2020. until it left JANUARY 2021.

Do they answer your comment

Your McDonough,ga franchise is the worst I come across

On June 11 my husband and I ate at the Popeyes on Dallas Acworth hwy. in Dallas ga. I had 3 piece combo chicken on the bone. Within two hours I had extreme pain, vomiting and running a small grade fever. I looked up symptoms for food poisoning and I had them all. I vomited all day and the pain lasted about 13 hours. Please check this restaurant for food safety issues. I have never been so sick. Thank you

Popeyes some of the best chicken I’ve ever eaten , but the service is dangerous. I was verbally assaulted by a training instructor or crew chief in your Spanish Fort location followed out of the store and videotaped with her telephone capturing my license plate number and making threatening remarks , I feared for my life and what might happen with my personal business .Please address this matter as we are afraid

It, amazes me how many fast food companies have items for sale,that appear to be selling well and then are dropped from the menu!! I,go to Poppy’s for the chicken and especially the Cajun rice,which has once again been removed from the menu! I, don’t understand why?????

The Popeyes on broadway the one next to happy market it’s a black guy that didn’t give me my change the meal was 10 dollars and some change and I gave him a 20 all I know is I’m never going to that one again y’all need to check him he might be stealing big time

I livw in Memphis Tennessee and I was at the location… 1296 n Germantown parkway 38016.. I have been twice this week and both days they were out of nuggets tenders and ghost pepper wings both days before 8pm! That is ridiculous! The workers have extremely bad attitude because they don’t have what the consumer wants! This needs to be handled or they need to close the whole establishment. Such an inconvenience!

Very bad crew everyone laughing not caring about theyre work very unprofessional even for popeyes more than 5 guest waiting for orders more than 15 min for 1 meal had to leave didnt get food late for work restraunt was empty WOWGreat management

Reference: Popeye’s Food Court Anne Arundel Mall, Hanover, MD

Over charged, Food purchased not received, Rude

Asked for shrimp and coleslaw, no meal as did not want the drink, yet charged for meal! Then refused to give drink since I had stated no drink needed! I was not about to argue with 3 teenage boys. Then had to wait over 5 minutes for a carry out meal. Sat down and realized I was not given biscuit and had been charged for it. Returned to counter, given a biscuit after 2 of the boys first had a discussion and handed biscuit with much disgust. At conclusion of meal, I threw out my trash and then realized that I had thrown out the cap of my T hermos bottle. I returned to counter and asked if someone could lift the trash can cover so I could pull out the thermos bottle cap. All 3 boys looked at me like I had asked an impossible task and said NOTHING!! This was so far from the usual experience I receive from the Popeye’s in Columbia, Md. SO disappointed!

I love your chicken sandwiches but they would be so much better. If you would use a compound mayonnaise instead of just mayonnaise a sauce that would include garlic salt and pepper may be a little cayenne pepper they’d be number one over Chick-fil-A if you could do a compound mayonnaise.

I officially am no longer or will ever again be a customer at any Popeyes restaurant. I have never had good customer service at one of their stores in Colorado. That includes Denver, Colorado Springs and Pueblo. Our latest Adventure was getting dinner at Popeyes for their Tuesday special. Could not get the mobile app to work. And it did not offer the Tuesday special on the app. So we still went to the restaurant itself and waited in line for three cars till it was our turn. I was told when I tried to order to come back in a half an hour because they weren’t taking any orders because they had to catch up. I said so am I supposed to sit here and wait for half an hour and he said no come back in half an hour. There were cars in line behind me. I’m guessing they got the same message. When I drove up past the driving window I saw one kid leaning against the wall with a headset on. That’s all I saw for employees. There were two tables with customers inside the restaurant with a total of three people. And the three cars ahead of me were all pulled up in the parking lot waiting for their orders. So it was going to take them a half an hour to do the three to go orders for the drive up customers. The people in the restaurant were already sitting there eating their food and there was no one standing at the counter waiting to order. So my grandson and I went to Sonic where we got to order our food immediately and received it in about 10 minutes. And this place is jammed packed full of cars and customers. But they actually have employees that want to work. Every time I go to Popeyes they’re out of chicken. My grandson’s favorite saying is how can you be Popeyes and be out of chicken every time we come. He’s nine. And he’s right.

I am a loyal fan of Popeye’s Chicken , one big problem , your staff must be better prepared,your premium prices for chicken should deliver a premium product . Please tell the owner or corporate officer to re-train the staff at 411 w. Baltimore Pike in Morton Pa. . The food is horrible , horrible , horrible !!!

Placed an online order for the store on Marketplace in Irving, TX. Upon arrival the dining room was closed. My order was to be picked up at 1:50, note it is now 2:05 and I am still sitting in the line that is extremely long to pick up my food. The guy at the window was extremely rude and yelled at me through the speaker. This by far was the worst experience I’ve ever experienced.

I attempted to make a purchase at Popeyes Chicken located at 20919 Eight Mile Rd, Detroit, MI 48219, on Monday, January 9, 2023. I entered the location at approximately 5:40 P.M. After waiting for the person in front of me to receive their order, I was told “just a minute” by the lady behind the counter. After approximately 7 minutes, the lady left from behind the counter and entered the lobby and I inquired if they still had family meals, as I noticed that there were none showing on the menu signs. The lady advised me that they did have family meals but they were not on the sign. She continued to exit the door and another lady came to the counter and said it would be just a moment. Approximately 3 minutes later, the first lady returned and returned to the counter. By this time there were 2 other patrons behind me in the lobby, a man and a woman. Again I was told, “just a moment”. I observed approximately 8 to 10 employees behind the counter seemingly milling around and not caring about the patrons in the lobby. Another lady came to the counter and said something to the effect of someone will be with you in just a moment, as she exited the counter area and came into the lobby. As she passed us in the lobby she shouted to the other employees something to the effect of “somebody take care of the customers”, and exited the building. About a period of approximately another 4 minutes, another employee came to the counter and said just a moment. After waiting another 7 or 8 minutes, I left the store and drove to a Kentucky Fried Chicken approximately 4 miles away.

At this location, there were a total of approximately 4 employees. I was in and out of the location in approximately 7 minutes with my order. At this location, there were also vehicles in the drive thru being served.

This is terrible service. Your employees want to be compensated at $15.00 per hour but they cannot even do the job.

I don’t want to hear their excuse of, “they are just complaining because I am Black”, trying to play the race card. I am a Black man also and this type of service is ridiculous. If you do not want the job, just quit.

If this is a corporate store, it should be closed.

2825 N Military Trl, West Palm Beach, FL 33409

As a business owner I would never go or recommend Popeyes to any one I don’t understand who interviewed their manager at that location its like walking into the ghetto while I wait to order with my family manager tinkbell and employees enjoying their conversation after 5 mins I said excuse me would you mind taking our order she got rude and said I don’t think I wanna take your order today remember lose one customer a day is equal 365 customers a year KFC is the way to go atleast. Don’t mind Popeyes I will pay my customers to visit your location i been serving west palm beach residents for 36 years now they dont deserve that kind of management and leave more honest review to get the attention of the area manager
I own Table 26 palm beach and grato do come and check us out to what is customer service
Thanks

Really Hope a corporate person reads this.the owner operators of the Oswego NY location Liberty restaurants.should be looked at for unsavory business practice’s.
Contact me for more details please.

Just left the location on Atlanta Highway in Athens Georgia without any food. I was refused service at the drive through. I pulled up. Listened to a man’s voice list some specials and then he said “You may place your order.” So I started giving my order when a woman’s voice asked me to repeat my order. I thought she couldn’t hear me so I raised my voice and started to order again. She immediately interrupted me and said; “Mam, you don’t have to shout at me.” I said something like I’m not shouting I am trying to order. She told me she would not take my order because I was shouting. By that time, I figured out the man’s voice that told me I could place my order was probably a recording. I tried to explain what had happened and she just kept shouting over me to leave the drive through – that she would not take my order. I told her I would report the incident and she said “Go ahead. My manager is standing right next to me”.
I left. Very angry. Won’t ever go there again. The worst customer service ever!

I’ve been to Popeyes several times I am a customer forever and you guys your app off or something you know they order two chicken sandwiches but they say you have to order it on the app and the app will not let me and I was in the Cornelia location and they had no idea how to work the app And half the stuff that was on the menu said they didn’t have it but when I went to the windows they didn’t have it. I am so disgusted with Popeyes. I love your food but your service stinks. Please give me a call and we can discuss this my name is Harvey Joe Gulledge and my phone number is 706-768-2735. If you want to keep me as a customer, please call .

Dec. 19, 2022, 3:16 PM I purchased a 10 pc big bundle from the 9121 E Indian Bend Road, Scottsdale, AZ #11732. It included chicken, Cajun fries, biscuits & Beans & Rice. I paid $31.32 for cold food. The chicken was over-cooked, stringy, dry, had no flavor and was made up of mostly coating. The legs were smaller than the wings. The biscuits were also over-cooked, hard, dry, could not open without a knife; the fries were way over-cooked and the rice & beans tasted bad. It was the most awful carry-out chicken I have had. I have had good Popeyes meals in the past but this was very, very bad. I don’t think this store will make it.
You have a real quality problem – I don’t know if they are not getting enough traffic to keep the food fresh and the food had been sitting in your bins for days or someone just doesn’t know how long to cook the food but whatever it is, you are ruining your reputation in that store.

I would like someone to contact me in reference to an incident that I had at the Popeyes in Rockingham, VA 22801. I was eating a blackened chicken sandwich when a clear string came from the side of my mouth after one bite. My son thought it was cheese and I said it’s no cheese on the sandwich. I took the pickle off one of them were slimy the other was not. I returned the sandwich I asked him what type of pickles do they use I got no answer they remade the sandwich. I thought about it so I went back in I said did someone spit in my sandwich. I got them to show me the pickles and the pickles were not slimy. Someone spit in my sandwich there. If I get sick I will be suing this company for everything I could possibly get. I would like a call back in reference to this incident. My name is Amy Perkins. I would like someone to give me a call back as soon as possible . I am also requesting a refund for my purchase.

My name is James Alexander 6317 cornfield Road in Matteson Illinois I often patronize your store located in Richton Park Illinois today I purchased a meal for $11 and a $21 charge was added to my debit card I went back inside later did not receive any satisfaction it’s not about the 10 bucks it’s about some shady people that they have working over there thank you

I was hired at the Popeyes in Lake Charles, La 7011 & the phone is not working. I nee Devin to contact me. They had me spent 75$ on pants & shoes. I completed everything on line w2 everything. I need to know what’s going on, if she didn’t hire me why tell me I got the job & completed paperwork

I need Devin to call me. The phone is not working at the Popeyes in moss bluff lake Charles, la 70611. Ms. Devin mad get & by work clothes but the phone is not working. My phone number is 8324071154. Or iloveGodfor45yrs@gmail.com please help someone needs to contact me

Trying to find when your new location on Lebanon Pike in Nashville Tn will open. I’ve asked 3 of your locations and they are in the dark.

I have always been a fan of Popeye’s chicken. I was in the military and it was during that time that I had my first piece of Popeye’s chicken, ( (1984), South Carolina I believe). I live in a small town in Massachusetts. We have fast food chicken restaurants, but none with that true southern taste. So I was pleasantly surprised when I got the news of an upcoming Popeye’s within 10 miles of me. I could hardly wait for the grand opening, driving home a different route just to check to see if it had opened yet. Much to my dismay, like many of the other remarks, it was very disappointing! I had a initially planned to go into detail about this store but after reading all these other remarks it’s basically the same, rude staffing, dirty tables, lack of certain sides, such as the jalapeño peppers which I truly love with the chicken, and the worst thing of all the chicken itself was nothing like I remember. It was hard , flavorless and like another person remarked below they were very rude when I asked for specific pieces and I agree with the price that we pay we should have a choice with the pieces. I had planned on saying much more but just about everything I was going to say in my has been said already throughout the remarks below so I hope that if they truly read THIS remark that they will finally take some action because it’s coming from all parts of the United States, the Northeast, Southeast, Midwest, we all cannot be wrong…..someone needs to look into this! Sincerely, a very disappointed Veteran 😔

I need help receiving my last checks. Please contact @ 3862858067

Just tried to call you on a complaint. Call you please call me, Might help you on sales
My name is Jeff 608-577-8078

PLEASE PLEASE PLEASE bring back the Cajun rice in Missouri!!!!!!

Your commercials claim that you are a Louisiana inspired company. With herbs, how about you bring back a Louisiana Specialty, The Po’ Boy. I haven’t been back since I learned you removed it from the menu. I believe you have the best fast food chicken around and I would like to return and order a Po’ Boy, Chicken or shrimp. You could even release it as a yearly special like the McRib, (which I have never tried).

Please contact me at the email address below.
I have an excellent location at I-75 Sarasota, Florida! Perfect for a Popeyes. Member of ICSC
Mariah

I truly love popeyes chic I have had it from New Orlins to Cincinnati and never had a bad experience but the one in eastgate in Cincinnati is the worst.I don’t know if it is a company store,if so you should do something about it or if it is privately owed that should close it. It is giving Popeyes a bad name

Wtf is going on with this company no one answer the phone they stole my credit card money thus company needs to be investigated

Got sick on your food been going through run a round say the insurance going call me it been a month
I will protest in front of the store next call my lawyer next.

I went to 2of.your local Popeyes restaurant to get a.cajun turkey just to be told at one store we.have.a.big.church.order.and couldn’t not help us and.one told.us the.lobby.was closed but doors were open and didn’t want to let.us.to.get a turkey there.eithet this is very bad to treat customers will never go to a.popeyes.ever.againthe.employee.are.very.rude

I see the reviews that everyone has been issues with Popeyes not be just here in Anniston, Al. This place has been unreal for along time. The staff has no idea what’s going on. Another horrible attempt to get some dinner.

I have always loved the food when u first opened and now since we are some what pass the pandemic, service has been real shitty at both locations, when u call u r not able to leave messages that mailbox is full? When u go to drive up they don’t even acknowledge u are there when ur saying hello thru the drive up to order? I think u need to come and see for yourself what is going on in your kitchen……really someone needs to investigate…..would be a shame to loose this chkn’ place cause not very many good chkn’ around here.
Racine , WI
Washington Ave
Durand Ave

Hello my name is Loraine I don’t know if you guys at headquarters read’s your comments from customers but I do have some things to say and I hope that you do read the consumer comments you have a very very good product your flavor is off the chart it’s so good that I wish that you had more restaurants in Wisconsin on my side of town there’s none on the southside of Milwaukee,WI I really wanted to let you know it’s not your product that’s bad it’s your workers that’s giving your company Bad reviews Popeyes chicken have always been my’s and other customers go-to I don’t just love Popeyes chicken I love love love Popeyes Chicken but I had to stop going on the other side of town they was not being sanitized enough and that’s one of the things that could bring a restaurant Business down and the other thing is personality some of the peoples that works at your restaurants are not working because they like working there it seems like they only working there for the food and the money but mostly the food and that’s not a good thing so it all boils down to they are not a people person so a lot of the customers don’t want to come to your restaurant especially on the other side of town So by saying what the issues are if you guys can fix the issues that I have mention it would be wonderful to have you’re restaurant on the southside of Milwaukee Wisconsin we have Franklin,WI we have Oak Creek,WI and Cudahy,WI it will be a privilege to have a good Popeyes Chicken on our side of town thank you Sincerely Loraine.

Employees working in food place spitting food is very unprofessional should be working in your place of business and management should be given more training there self to target employees behavior in food settings 75 stony island never set foot that place again to eat anything

Store number 11772 needs to be shut down no one works half the time cashier cuss you out. Throw your food in a bag up side down n give it to u I will never go to another one n I will tell everyone what a terrible n rude place it is. Even got over charged never got everything I ordered n cuss out really ur company sucks

Do you even read these comments cause nothing is happening

Your store on Warrensville Center, Road in warrensville Hts Ohio omg your workers suck friend parties in the restaurant mean behaviors terrible

I cannot believe that you would let such unexperienced people destroy Popeyes, which is very good chicken. I just can’t believe that you would allow these people to work in your facility and treat people the way that they treat people and cook the food half cooked and your lines drive-through is so long extremely long and they are playing in the store, inviting their friends in there and having social gatherings right in the mist of working. I cannot believe that you don’t have somebody secretly come around and view your stores before your business goes out of business because we are not as consumer is going to keep tolerating this mess. This behavior sucks.

I’m very very disappointed in your store at 809 highway 51 north covington Tennessee 38019 since when do your customers are not allowed to order dark meat only and since when are ther no consumer allowed in the store it self to order or sit and eat with prices of 43 for a 16 piece family dinner I wanted all dark meat it’s not cool that I couldn’t order what I wanted nor go inside to do it I would like a call back my name is angel gray 901-574-3087 THANK YOU

Popeyes 1299 N Arizona Ave, Gilbert, AZ 85233
Stopped there about 5:10pm for a 2 can dine meal (5pcs, 2 sides and biscuit) and the drive through was completely empty. Pulled up to the window and waited and waited and waited. I ask the cashier what was going on and he said he didn’t know. He did say the order was 10 minutes and 47 seconds on the timer and that it was “RIDICULES”.
Well, I finally got home and found they gave me the wrong meal. They gave me a 2-piece meal and one of the sides was wrong. Took them over 11 minutes and they still got it wrong.
I called the store and the phone was answered then hung up, answered, and hung up, answered and hung up. Over the next hour it was answered and hung up 28 times according to my call log. Eventually a person did answer. At this point I was very frustrated, and I asked to speak to the manager. He said the manager was on break. I said I would hold, and he said the wait would be over an hour because they get long breaks.
I have never experienced such negligent customer service 1. How can an order take over 11 minutes at 5pm with no customers there? 2, How can you take 11 minutes and still mess up the order? 3, How is it possible for a representative of Popeyes hang up on a customer, without even speaking to them, 28 times? 4, Do managers really have breaks lasting over an hour?
I can tell you how. Gross mismanagement and a total disregard to customers. This is not an issue of a few missing pieces of chicken. This is about the inherent corporate culture of this franchise or its franchisee.
I am requesting a thorough investigation of this stores practices as they relate to the corporate standards for customer service. In this highly competitive industry, food is rarely the recipe to success. It is the customer experience that builds or destroys a company. Those who defecate on customers, fail.

Lemon Grove, California Popeyes absolutely horrible service.

Popeyes the worst customer service experience ever. The app sucks, take your money and have you wait about hours for your food. Low level , unintelligent staff, who is rude to the customers. Sully Patricio says she is the General manager but I don’t think she can have an intelligent interaction with anyone.

First off let me begin by saying I am a Serv safe manager certified chef and I stopped in today at store number 10907 in Camden,nj.
Let me list the plethora of issues here in this to say the least most disgusting establishment I’ve been to in the nation.
1. Every table was dirty
2. I witnessed no one there wash their hands
3. The bathroom had urine and trash everywhere
4. Under cooked food
5.employees had no hair nets or hats
6. Employees where out of uniform including the person behind the register dressed in a Nike sweat suit outfit
7 .no ice in the soda machine
8. No napkins or condiments in the dining area
9 .cold food
10. One of the managers was just standing around talking and hanging out with the employees
11. No flavored syrups in soda dispenser
12.crumbs all over the floor and seats
13.grease and crud on the frozen drink dispensers
14. Obvious to myself and a fellow guest that the oil isn’t the correct temperature
15. The outside if ever has been cleaned
16. Wait time to receive the meal was way over the time to even call it a fast food establishment
17. The manager only offered to make me another batch of breaded shrimp but did not offer the option of a refund
18. Employees were seen drinking soda while on the line
And the list goes on to say the least I’ve seen prison kitchens that are more to serv safe guidelines then this place it is a total slap in the face to even call it a food establishment it is more like a animal feeding ground !

just spent $ 25 . On the worst flavorless chicken I’ve ever eaten from Popeyes. Popeyes was my favorite I’ve eaten it since my 20’s when I lived in Vegas I’m almost 62 and I vow never to buy it ever again, back in September we purchased a dozen tenders while up in Layton UT and that’s the first time it was flavorless , I thought it was just that restaurant but today in St George UT it was so bad, no flavor again what happened to that Louisiana flavor it’s known for?

I been trying to get ahold of you guys so I would appreciate if you guys did call me call me is its about your restaurant you have in grand island im concern for them you have a manager here that I’m not doing the right thing I mean just want you guys give me a call so we can talk more about this and this is cause confidential right hope you don’t want to tell everyone in Omaha about this I’m going to wait until I’m going wait till u call me backgrand the phone number is 3088333967 you can ask for Augustine thank you

Went to popeyes in bronx 60 metropolitan ave bought a 2 can dine meal and was told we could not get any sauce have pay one dollar for it I’m struggling to name ends meet this a treat for me and my husband very dissapoinyed

I would like to know why Popeyes is allowing a Republican candidate to put up their signage in the entrance of all its locations in Harris County, TX. Is Popeyes endorsing a Republican candidate? The candidates name is Alexandra Mealer.

Today at 5:30 pm we were deciding where to get supper,Popeyes at top of list! That faded away as one car in the drive thru was waiting to place order,we were still waiting after 20 minutes,the car still hadn’t moved! There was no one in front of them,so across the street we went to KFC! You can see each of the restaurants ,that’s how close they are to each other. As we pulled into KFC, we could see the car still sitting at the order screen at Popeyes, We got a 16 piece extra crispy,we had our order inside of 10 minutes and on our way home! As we pulled out of KFC, we saw the car at order screen still! This store has gotten a bad reputation! No more Popeyes! This store of yours is in Griffith indiana,on ridge road!

I ordered from the restaurant through Grubhub in Los Angeles and i was trying to call to make a few changes to my order but nobody picked up and all of a sudden it just started to go to voice-mail. I called back and the phone kept ringing and i was sent back to voice-mail. i really didn’t know who to contact

Get treated like garbage for supporting a local business. Thanks but no thanks. Lost my business.

I stopped into your restaurant in Tuskegee Al on Sunday and was inform that eating there was a privilege and they did not care if I never ate there again. These comments were the result of the manger’s frustration over me changing my order. Poor customer service is not a privilege that anyone should have to pay for.

Popeyes in Dunkirk, MD is the worst at paying their employees. The manager pays minimum wage $12.50 hr while the employees in Prince Frederick, MD make $15 hr. My son James has been working for the Dunkirk location for over a year and no raise. Rose says that the payroll cost is too high. But makes empty promises. He has worked without taking breaks almost every other shift. Maryland State law states that employees working more than 6 hours get 1- 30 min lunch and 1- 15 min break. Also he found out that everyone else makes more than him and she isn’t trying to give him a raise??? I believe it’s age discrimination because he’s 18 and everybody else is older than him. Please investigate this location.

I love popeyes chicken but the service in warren, Michigan is really bad. I waited in line for an hour and wasnt up to order. Drive thru. Other times they make people stay back by a pole before you get to the window. That way it looks like they are getting customers thru quicker. I rewlly wanted chicken
Will you please come and visit this store. Im not the only customer that drove away tonight. I was here around 6 pm

The time I visited Popeyes was 11:30 A. M. September 14, 2022. The internet stated it was open at 10:30 A.M. This applies to the previous comment.

All the Popeyes in the area have opened their dining area except for the one located in Chelmsford, Massachusetts near drum hill shopping area. Could you please open that location as stated on the website. I was there today, September 14, 2022 and they will not allow anyone inside the facility although the website states indoor dining.

My wife and I have not been to Popeyes since you got rid of the Cajun Rice, because we love it! When we saw an ad that the Cajun Rice is BACK we went to the Popeyes in our town and got 3 Chicken Sandwiches, and a 10 piece chicken with 2 large sides and 5 biscuits for the whole family. We were VERY DISAPPOINTED in the VERY SMALL SIZE of the LARGE SIDES! Our 2 LARGE CAJUN RICE SIDES were approximately the size of 1 old container of Cajun Rice! The old styrofoam containers that the large Cajun Rice used to be in were WAY larger than the current paper containers. Thanks, but do to your corporate greed, my wife and I will no longer patronize any Popeyes any more. The large sides are SMALL AND WE ARE NO LONGER PAYING THESE RIPOFF PRICES!

I expect to hear back from corporate. I tried calling major complaint about the popeyes in Baltimore Md. on Merritt Blvd. I-ordered through drivethru. didn’t get what I ordered ask for money back employees got ignorant gave me wrong amount told them he mumbled and then the female told me to move my car. I said when I put my money away. Then when I pulled off something was thrown at my car. I will also report to better business bureau.

Popeyes in Allen self destructing already. We have been there 3 or 4 times since they opened . The first time right after they opened and they’re were busy and did pretty good. The other times not bad at all but….tonight different story all together. There was nothing but kids running it and we witnessed arguing with each other in front of customers( and they were very busy) . One kid had grey shirt on we’re thinking manager or assistant managers had his bushy hair hang down with a pair of glasses stuck in it. We saw the same kid walk out side with a pair of tongs and return a few minutes later and started using them again. Then there was a girl working with hair way below her waist and she had her back toward the lobby with her hair laying on the counter. We saw several kids doing NOTHING AT ALL. One kid couldn’t stay off his phone long enough to get any work done. No one had hair nets few had hats. While we were there we saw 4 angry customers come back with order problems. We decided last time for this place. That’s a shame because we really love Popeyes . One of the problems was no respect from the other employees for the other kid in a grey shirt (we think he was the manager) trying to work.

Chico California’s Popeyes is okay for the chicken. You have to check to make sure they didn’t miss anything Anything else is horrendous and cold. the wait is At least a hour for anything over a single meal. Management does not care if there is poor service and I’m guessing because of how hard it is contact corporate this is why. This is unacceptable Popeyes! DO BETTER! Don’t forget consumers are the ones bringing in the money…. if you don’t have customers you will not have a business

HIRAM, GA STORE #11281- 9/3/2022

Today I went to Popeye and had the rudest experience from a Latino female manager and light-skinned young lady-crew member. The most nastiest attitudes & customer service I’ve ever experienced at Popeye . The energy of the light skinned Latino manager & young lady who was a crew member gave me was not provoked nor did I have any prior exchange with these ladies for the customer service I encounter.

I pulled up in the drive through and placed an order. My order was taken by a very pleasant black young man with an accent. When I got to windows the young man with the accent and a young lady were doing an awesome job. I had two separate large orders, I was asked to pull up, and they said they would bring my food to me. I responded with an okay and pulled up. This is when my experience went from heaven to hell.

I waited in my car 30mins before one part of my order was brought to me. It appears there was a shift change because a light-skinned young lady approached me with an a nasty- nonchalant attitude as she brought my food before I ever asked her where was my 2nd order and 5 drinks. Her response was “what was your order?” I’m was baffled, my thought was “Why are you asking me what my order is when you brought me 1/2 of my order plus it’s on the order screen. Anyway, I repeated the order and asked where were my drinks for this order. She said I made them, Okay! Where are they I asked? Again, she had the most nastiest attitude, nonchalant foul response and walked off. She went back in the restaurant, then proceeds to entertain her friends or family members eating in the lobby. Instead of going back to check on my order- she hugged one little boy seated at a table and looked me straight in eye from the window to send me a subliminal non verbal message, “Forget-U” (I’m being respectful) That is how ugly her attitude was to me. Again, unprovoked and no exchange until she brought me 1/2 my order.

At this point I was very annoyed and went in the restaurant. Only to be greeted by a Latino woman who appeared to be the manager having an even worst attitude than the crew member. I told her, I’ve been waiting 30mins for my food and I still don’t have my drinks or second order. Her attitude was just as unbelievable. The crew memeber come from out the lobby with her friends or family members and fixed my drinks in the drive-thru station. But wait a minute- I thought she fixed my drinks from her earlier statment. (Please note my family did not drink our drinks.) When I got home we poured them in the garbage disposal. I didn’t trust her at this point especially because I couldn’t see her fix my drinks.

The reason I went in the restaurant to watch my food because of how nasty the attitudes were I had encountered, I did not trust them handling my food. Back to the manager, she turned her back to me and rolled her eyes. She started filling other orders after mine and I waited another 20mins before she give me my food. Another non-verbal subliminal “Forget-U” (Again, Im being respectful) customer service move. I looked to find the store number so I could report them to the customer service line but I’m not satisfied with the customer service level. This type of rudeness is Corporate level. I’m not seeking free food or a discount. This is about the nasty treatment I received that was unwarranted and unprovoked. I am owed an apology and an acknowledgments for undeserved treatment from that manager and the crew memeber. Probably won’t get it, but I’m owned an apology nevertheless.

They acted as if I was bothering them, did something wrong coming to their place of employment during operating hours, on their working shift- very backwards!!!

The last and final insult was the immature young lady-crew memeber, locked the door so I couldn’t get out. Why? If the lobby is closed to customers, then why were her friends (4) sitting there eating. The manager came to let me out but I told her I didn’t want anymore of their help, I’ll let myself out. However, I couldn’t open the door. The manager thought it was highly funny and proceeded to let me out. That’s the only smile I got for the whole experience her- how sad and unprofessional. The MANAGER was happy I was frustrated and annoyed by the service I received.

I’m not advocating anybody lose their jobs but those two ladies DO NOT need to be in customer service and definitely not in leadership position. Even when I was in the store waiting, the atmosphere of the team was divided: noone was communicating, chaotic,, and overall miserable negative experience. I have never in my life received this type of blatant ugliness from Popeye’s but this visit will forever be unforgettable.

Restaurant located at York blvd Los Ángeles california it’s not fair that managers have their family members working at the same restaurant and giving other peoples hours away just because of personal preferences especially illegals

Very unhappy with the Paducah Popeyes on Clark 13479 we purchased $47.27 today approximately 5pm in food and when we got home found that about 10 piece’s of mild chicken and one side of red beans and rice were not in the bag. We don’t live close but called multiple times and were hung up on twice and now they are not answering the phone. What type of service is that? We had ti cook food to feed the family because we did have enough because half our order was not in the bag. And I cannot reach anyone directly to fix it. We will not go back there. My cell number is 618-522-4105. Thanks for the downer on the beginning of our Labor Day weekend.

WHY DON’T YOU JUST CLOSE ALL YOUR STL LOCATIONS!!!!!! I’m literally in the St. Peter’s location it is 5:36pm on Friday 2nd of September…… EVERYONES PAYDAY!!!!!! So I’m oh ok this should be good I’m in a nice area NOPE! I’M NOT PREJUDICE. My spouse is black and my kid’s are mixed. EVERYONE OF THESE POPEYES IS FULLY RUN BY BLACK CREW. They’re out of chicken, red beans an rice, biscuits ect…! LIKE WHAT THE HELL? THEY ARE LOOKING AT US LIKE AAAAAANND! CORPRATE KNOWS AND YALL DO NOTHING! I mean why are the sitting area’s STILL CLOSED?

Close Bloomimgton Illinois store..it has been a joke for over a 1yr now. First time being back in few months because they kept screwing orders up or out of everything and today the lady at drive thru asked if i had sonething smaller then a $20 bill they had no money an the manager was sitting at register on her phone an all employees were just standing there listining to music ..what a joke.

The worst service/ food I have ever eaten at Popeyes.

Was at the Popeyes in Cabot Arkansas ordered a 16 piece meal for $54.38 at 4:52 PM on 08/28/22, got home with my order and discovered that my Large side dishes were 3/4 to 1/2 full , i do have pictures. This will cause me not to go back to Popeyes we have a KFC in the same little town. and We tried to call the number on the receipt and it is none working number 501-606-1540.

My husband and I recently visited your Popeyes restaurant in Cincinnati, OH. We placed a big order for our big family. Our order was over $50. After we paid for our order, the manager told us that we would have to wait 15-20 minutes for our order because they were cooking the chicken. We did not mind waiting so that was fine for us. As we were leaving the restaurant, I saw a roach on the door inside the restaurant. I showed my husband and he immediately notified the employees and the manager. We wanted our money back. The manager said to my husband, “All Popeyes restaurants have roaches”. Needless to say we will NEVER go to another Popeyes. This was very disgusting.

I work next door to the Popeyes in Moline Illinois utter filth!!! Water heater laying outback on sidewalk for month grease and garbage everywhere, bug pest control truck there 2x in 1 month employee’s always fighting, the worst food very very poorly ran store owners should be embarrassed to claim this store also the one in Davenport Iowa both the dirtiest I’ve ever seen !!

I am commenting for myself and several other customers in the Cumming GA area.
All THREE of your locations are poorly managed, rarely have chicken items that are on your regular menu, have extremely long waits for food, food that is subpar but most of all customer service at these locations is deplorable! We all know that staffing is a problem at all restaurants at this time. However, that is no reason for employees to speak badly to customers.
The locations in Cumming GA are as follows; Market Place Blvd; Castlebury Rd; and state route 141.

If you can no longer provide the food that you advertise on your menu – you need to close these locations. AND speak to all employees and managers regarding POLITE CUSTOMER SERVICE!

Need to close all the Popeyes in Cleveland Ohio and get new people that want to work is horrible service all the time

I had a bad experience at Popeyes 8100 Manchester Rd St. Louis, Mo in July. When I complained to the toll free number, they told me to get the popeye’s app on my phone, I will get a 10.00 coupon. I did the app, got the code, went to popeye’s on Manchester Rd today, ordered food total was 9.96, the app asked for my credit card info, I asked the employee on the phone why my card info, she said they wouldn’t charge my visa, they was just for info to place order, no worries (she said). I get my order total 9.96, they said since it wasn’t 10.00 or ABOVE my visa was charged. NO ONE said the amount HAD to be 10.00 or above, or I would of ordered one more thing. PLEASE CREDIT MY VISA. So discussed with this, and hope you credit my visa. I cannot believe how you treat a customer. Also you have no email address to corporate office, where I hope this comment goes to, so they see what is going on.

When are you going to bring back the original recipe for the Cajun Rice.
Or do you sell the recipe for the original Cajun Rice that you had before you changed it up?