Where is Pilot Flying J  Corporate office Headquarters

Pilot Flying J Headquarters Address and Contact

Pilot Flying J Headquarters Location & Directions

Pilot Flying J Headquarters Executive Team

Name

Title

James A Haslam III "Jimmy" r

CEO/Founder

Ken Parent

President

Whitney Haslam Johnson

Chief Experience Office

About Pilot Flying J, History and Headquarters Information

Pilot Flying J was founded in the year 1981. The company has been active for almost 29 years now. The founder of the company was Jimmy Haslam. The former name of the company was Pilot Truck Stops. In the year 1993, the company had entered a joint venture with Marathon Petroleum Company, and all Pilot Truck Stops were renamed Pilot Flying J. At its inception, the number of stops was around 60 - however, that was to be short-lived as well. Marathon converted many Speedway truck stops, wholly owned by Marathon, over to the Pilot Travel Center moniker starting in the year 2002. In the year 2008, Pilot bought out Marathon's interest in the business and entered into a new partnership arrangement with CVC Capital Partners. During the year 2009, Pilot agreed to purchase Flying J's travel centres, as a part of Flying J's efforts to remove itself from Chapter 11 bankruptcy. As of the year 2014, the company had announced they would borrow funds to provide a $750 million dividend to shareholders and facilitate a buyout of its private-equity partner CVC Capital Partner. Then in the year 2016, the company along with Speedway announced a new joint venture between the two companies. The headquarters of the company is based in 5508 Lonas Drive. The name of the place is Knoxville, while the name of the state is Tennesse, USA. The pin code is 37909.

Pilot Flying J is an American company that focuses on providing various kinds of truck services and stops, to its customers and clients in the USA. The current CEO and chairman of the company are Jimmy Haslam. As of the current date, the number of locations the company has a presence is more than 650. As of the year 2017, the total revenue generated by the company is more than $21.2 billion. Also, the number of employees working in the company is more than 24,300, as of the year 2017.

The primary services provided by the company include allowing customers and clients to have a retail presence in order to obtain various kinds of truck services along with convenience store, petroleum, restaurants, etcetera, that are established and maintained by the company itself.

Pilot Flying J Headquarters Photos

Pilot Flying J Company Resources

  • Barb says:

    I was in the Love’s store in Hagerstown and the employee that waited on me was drunk! She was yelling over the intercom for the manager so I beleave she new about it. The date was 12/30/2022

  • Anonymous says:

    You people should fire Irshad suri from the pilot in brooks Oregon #386. There has been so many employee complaints and no real solutions or disciplinary actions. Nobody does anything, they just continue to look the other way while the employees get treated like garbage

  • Anonymous says:

    CEO: FIRING THE GENERAL MANAGER OF STORE #068 IS OF THE MOST IMPORTANT PLEASE I HAD TO GO TO THERAPY AND SCRAMBLE BY DUE TO HE WILL NOT GIVE ME NO HOURS NOR OTHER EMPLOYEES THAT HAVE DISABILITIES BUT SHOW UP AND DO THEIR BEST AND MAY EMPLOYEES ARE NOW CONSIDERING LEAVING WHAT DOES THAT SAY ABOUT PILOT FLYING J IT REALLY REFLECTS BADLY ON EMPLOYEES EMOTIAL HEALTH AND WORKING ABILITIES WHEN A GENERAL MANAGER PUTS AUTISTIC FEMALE EMPLOYEE DOWN AND ONE WHO STATES SHE WILL BE GOING TO COLLEGE TRYING HER BEST AND WHEN GENERAL MANAGER CLAIMS HES GOING TO WORK WITH HER AS AN EMPLOYEES TO GIVE HOURS TO HER PART TIME BUT FOR THREE MONTHS DESPITE HER REACHING OUT AND TRYING TO FIND OUT ABOUT HOURS HE DOESNT RESPOND ALSO HE PUTS OTHER EMPLOYEES DOWN AT STORE 068 IS HARDLY THERE COLLECTING PILOT PAYCHECKS FOR WHAT GETTING FREE SHOWERS ATTENDING ONLY 4 HOURS A DAY ON AND OFF AND LETTING SELECT EMPLOYEES OF HIS CHOOSING GET CERTIAN HOURS AND THEY CLEARLY STATE THAT THEY DO NOT WANT TO BE WORKING THERE AS LOMG AS THAT MANAGER IN STORE 068 IS THERE, YELLING AT US IN AN UN PROFESSIONAL MANNER, NEGATIVE CRITICISM, SHOWN DISCRIMINATION AGAINST WELL ME AND I HAVE DISABILITIES BUT WENT ABOVE AND BEYOND THE BEST I COULD DO WHILE WORKING OVER NIGHTS 🌙 AND STILL IN 3 MONTHS I DONT KNOW JF IM ON THE SCHEDULE AT ALL ACCORDING TO MY COWORKERS THAT I VISIT AS A CUSTOMER THEY SAID ONLY 5 PEOPLE OUT OF TONS OF OTHER EMPLOYEES ARE BEEING PUT TONS OF HOURS ON SHIFTS THAT DONT WORK FOR THEM AND THEIR HEALTH AND EMOTIONAL WELL BEING IN THAT STORE ARE AT RISK DUE TO THIS MANAGERS LACK OF LEADERSHIP AND TERRIBLE BEHAVIOR, MY QUESTION IS AS A PERSON WHO EMPLOYED AT PILOT BUT NOT SURE IF I STILL AM MANAGER BARELY COMMUNICATES TO ANYONE INCLUDING ME ITS BEEN THREE MONTHS IM IN COLLEGE STILL WAITING TO HEAR BACK FROM HIM AND IF I AM FIRED I WAS NEVER INFORMED HE NEVER TOLD ME NOTHING SAID HED CONTACT ME AND GIVE ME HOURS BUT HES A NO CALL NO SHOW TYPE OF MANAGER LATLEY AND HAS SHOWN DISCRIMINATION TOWARDS ME AND HOSTIL BEHAVOR AS WELL AND TO MY OTHER COWORKERS WHO ARE MY FRIENDS SO THEY FEAR SIMCE THEY CANT GET A BREAK BECAUSE HE WONT GIVE OTHERS SUCH AS ME A HEADS UP AS TO ARE WE STILL EMPLOYEES….ARE WE ON THE SCHEDULE IF SO WHY CANT WE SEE IT? IS WHERES THE GENERAL MANAGER ? NO WHERE HES TO WORRIED ABOUT SOCCER AND LESS PRESENT AT PILOT MORE CONCERNED ON WHEN HES GETTING HIS NEXT PILOT GENERAL MANAGER INCOME DOING NOTHING BUT FREE SHOWER YELLING AT EMPLOYEES LEAVING NOT GIVING EMPLOYEES HOURS FAILING TO COMMUNICATE, SHOWING DISCRIMINATION AND SO MANY THINGS SO ALL TOGETHER PILOT IS BEING DECIEVED WITH THE WHOLE MANAGER BEING THERE ALL DAY WHICH HES NO SO PILOTS PAYING SONEONE WHO DONT HAVE LEADERSHIP LEAVES WHEN HE WANTS DECIEVES HIS BOSS AND LEAVES AUTISIC AND PEOPLE WITH DISABILITIES AKA EMPLOYEES WITHOUT HOURS WHICH IS NO MONEY WHICH TO GET TO COLLEGE IS NO GAS WHICH EQUALS FAIL IF YA DONT HAVE PARENTS STORE 068 WONT BE A STORE OR GET GOOD RATINGS AS LONG AS THAT CURRENT GENERAL MANAGER IS STILL THERE DO SOMETHING ABOUT IT MR…..CEO OF LEADERSHIP BIG AND FANCY OR YOU PILOT EMPIRE WILL COME CRUMBLING AND BECAUSE MY COWORKERS AND FRIENDS ARE IN FEAR OF LOOSING THEIR JOB BUT EMOTIONAL HEALTH AND PHYSICAL HEALTH THEY SAID WE CANT REPORT IT….WE GONNA HAVE TO FIND ANOTHER JOB AND JUST STAY HERE 1 DAY A WEEK AT PILOT TILL WE MAKE MONEY AT THE OTHER ONE AND THEN QUIT THIS CLOWN SHOW 068 STORE RUNNED BUT A CLOWN 🤡 GENERAL MANAGER SO GOOD LUCK TO YOU PILOT COMPANY AND CEO…GO AHEAD AND WATCH YOUR EMPIRE FALL SLOWLY OR FAST BECAUSE YOUR FAILURE TO TRULY LISTEN TO YALL EMPLOYEES…ALSO IF THE STORE IS DOING BAD WHO IS THE LEADER OF THAT STORE OBVIOUSLY THE ONE WHO SETS THE SCHEDULE FOR THAT STORE GENERAL MANAGER…AND IVE BEEN IN 068 AND THEYLL PUT ON A SHOW WHEN THE BIG BOSS COMES OR WHAT NOT CAUSE LOONEY TUNES CLOWN GENERAL MANAGER WITH THE FIRST NAME JUSTIN KNOWS BIG BOSS OR CEO IS COMING HE MAKES EVERYONE COME THERE AT NIGHT LIKE DOGS TO CLEAN THE PLACE UP DO WHATEVER HE DIDNT DO AND PUT ON A SHOW SO HE CAN CONTINUE TO BE THE LAZY VERY NEGATIVE AND NASTY MANAGER TO HIS EMPLOYEES AND KEEP HIS JOB HE BARELY ATTENDS AND GET A NICE SALARY OR PILOT CHECK COMING TO HIM……SO KEEP IT UP TELL YALLS SELF NOT TO LISTEN AND YOUR EMPIRE OF PILOT WILL JUST GO DOWN IN THE DITCH HIRE BETTER FREAKING MANNAGERS AKA USUALLY THE BEST MANAGER IS ONE WHO IS JNDERSTANDING AND KIND AND I KNOW A COUPLE EMPLOYEES AND SHIFT MANAGERS THAT WOULD BE BETTER FIT FOR GENERAL MANAGER BEFORE THEY QUIT AND STORE 068 ONE DAY AINT GOT NOBODY TO WORK FOR IT…..WHAT WOULD THAT DO….FOR DRIVERS AND PEOPLE PRETTY PISSED OF I ASSUME JJST AS I AM I HAD TO GET THERAPY AND TALK TO A COUNSELOR ABOUT HOW THE MANNAGERS WORDS HE SAID TO ME AS AN AUTISTIC INDIVIDUAL WASNT KIND AT ALL HIS WORDS POINTED OUT MY DISABILITIES BUT WHAT HE SAID WAS REALLY WRONG I DISPLAYED NOTHING OF WHAT HE SAID AT WORK, I DID MY DANG BEST AND STILL GOT PUT DOWN. HE SHOULD BE FIRED FIRED FIRED, MY SISTERS A TRUCK DRIVER AND SHE TOO SAID ID LIKE TO HAVE A HOME JOB AND SHE WENT TO THE INTERVIEW AT THAT STORE HE SAID WELL HMM SHE MAY BE A DRIVER BUT NOW I DONT THJNK I AM GONNA HIRE HER…THEN LATER HER HUSBAND STATED HES A DRIVER TOO THAT THE CUSTOMER SERVICE THAT THE MANAGER PROVIDES ISNT KIND AT ALL AND HES A DEBBIE DOWNER AT THE COUNTER AND HE DOESNT DK BASIC ANYTHING JUST LIKE WHAT HE SAID TO ME IN HIS OFFICE I CANT DO BASIC ANYTHING I DONT KNOW HOW TO DO ANYTHING IN THE STORE YET I DO I WAS WITH WORKING HOURS PUT ON SCHEDULE FROM END OF DECEMBER 2021 TILL JUNE OF 2022 AND JM STILL WAITING FOR HOURS NOTHING AT ALL JUST CAUSE I WANNA GO TO COLLEGE AND I WHAT ASK HIM A QUESTION AND HE YELLED AT ME THAT I TALK MORE THAN I LISTEN, I CAN QUOTE EVERY SINGLE WORD HES EVER FREAKING SAID WHEN HE CKMES AROUND SINCE I STARTED WORKING AT PILOT AND HAVE BEEN PUT ON WHAT HOLD OR SOMETHING…I CAN EVEN QUOTE WHAT HE SAID TO ME IN HIS OFFICE THE CRUEL THINGS HE SAID TO ME AND IS NOT RIGHT……NO NO NO AND NO BE A RESPONSIBLE PILOT COMPANY HEADQUARTERS OFFICE AND DO SOMETHING ABOUT THESE FREAKING MANAGERS THAT PUT ON A SHOW FOR A DAY OR 2 FOR THE BIG BOSSES AND THEN BACK TO BEING THE WAY THEY TREAT US….ITS NOT RIGHT NOR DOES IT DISPLAY LEADERSHIP MR BIG CEO OF PILOT AND TO ALL YOH SUPPOSABLE LISTENING CUSTOMER SUPPORT PEOPLE, SHOVE YOUR HOW WE HELP YOU SOMEWHERE ELSE CAUSE YA DONT HELP FOR ANYTHING AND ITS JUST SAD
    SO ONE DAY I ASSUME LESS CUSTOMERS AT PILOT STORES LESS BUSINESS EQUALS AN EMPIRE FALLING DOWN WAY TO GO SHALL A ROUND OF APPLAUSE 👏 🙌 👍 😀 😎 👌 👏 GREAT JOB CONTINUE DOING NOTHING YALL DO ANYWAY GUESS ILL BE LOOKING FOR ANOTHER WAY TO MAKE THIS STORE BETTER AND SO I CAN GET MY HOURS BACK DANG I TRYKNG TO MAKE MY LIFE BETTER BY GOING TO COLLEGE GUESS I GET PUNSHIED AND DISCRIMINATED FOR IT TOO BY A MANAGER THAT DONT CARE IF I GET THE CHANCE ILL RECORD HIM AND POST IT TO YOUR PILOT FACEBOOK THING SHARE IT HOWS THAT SOUND OR SHARE HOW THE MANAGER TALK TO EMPLOYEES AND POST IT ON TIK TOK OR YOU TUBE AND HOW PILOT DONT GIVE A CRAP SO THEREFORE I BE WAITING FOR HOURS THAT DONT SEEM TO GET NO WHERE CAUSE THEY WONT HIRE A NEW MANAGER FOR THE SAFETY OF THEIR EMPLOYEES

  • Mechelle Koski says:

    I’m an employee at Pilot’s traveling Center in Ohio and I cannot believe it’s so difficult for an employer to get the help they need and customer service’s phone number to HR to any complaints we cannot find any phone number for the information that we need answers to I do not understand why it’s so hard when it should be at the place of employment on the office door for us employees to contact headquarters on our concern of our life with the company and we are unable to do so

  • Girard says:

    Please Please Please. Someone on your level has got to do something about your “Pilot Store” in Avondale, Arizona. I come here for use of your shower facilities about 2 or 3 times a week, for the past 10 years. I have never seen a store go down, so quick. We endured several weeks of a “Face lift” some years ago, at hardly a change to the store.
    My focus is the shower, and bathroom areas. Beside the run down, and filth of the place, it’s getting harder and harder to keep coming here. The showers are never cleaned properly, and there is never enough people to keep the wait down. If they aren’t closed completely, I’ve been here with 27, 28 people in waiting. Today, because there is some problem with the restrooms, they’ve taken 3 shower rooms away to accommodate the restroom crowed, making the shower wait even longer.
    Please come and see it for your selves. Something has to be done!

  • Hez Burks says:

    Tried to call in to fix my pilot card all I get it is a stupid commercials talking about $100 gift card I don’t want the gift card I want my fuel card fixed and nobody will answer the damn phone I wish somebody will call me back at 479 250-2952 cuz every time I tried to call or I get is a promotion b******* it’s supposed to fix your card not to sell you s*** or give you s*** you need to fix your pro man or get rid of your points system

  • Jesse Brittain says:

    I have some commercial property in Arkansas. It’s located at Highway five and 64 intersection. I have 17 acres at 3116 hwy 5 El Paso Ar , there is many big trucks coming through lots of traffic it would be an ideal place for one of your truck stops. My phone number is 501-288-7430 my name is Jesse Brittain. I purchased this property about 10 years ago and I’ve built a building on it in the last two years I have some personal issues going on and I’m ready to sell it and I was reaching out to see if you guys were interested in purchasing it from me thank you

  • Willard sims says:

    Your store #7996 at 2700 chamber dr monroe nc has took it apon themselves to put boots on tired drivers who are out of time and in need of sleep, not to mention probably just spent 800$ at your pump and 20$ when they went in to use the bathroom and the folks who put the locks on are aggressive and nasty, I will not be patronizing this store again and considering no other until this madness is stopped (1500 – 2500$) I will also tell every trucker I talk to while I drive across America and let them know as well. If you want to contact me willardlsims@gmail.com long time customer of your company

  • Brenda says:

    From reading these comments below I can’t believe that Pilot does not respond to employees concerns. Mr. Parent you need to look into how your company treats their employees. I’ll make sure I do not stop at any locations or stores related to Pilot. So much for Southern Hospitality.

    • Mechelle Koski says:

      I can agree with you 100%. I am presently at this time trying to find out phone number for the corporate office HR department I got anxiety now really bad because I’m not getting any answers or contact numbers it’s impossible to find anything that employer needs help with and this is unbelievable it should be plainly visible in the store a phone number on our concerns for us to contact someone it should not be this hard to contact someone with a company this is got me so bad with my anxiety and I’m stressing out

  • Mark A Beck says:

    How long is it going to be before you fix the pumps at New Haven Indiana Flying J they’ve five pumps that are down for two months now one of them got the hose ripped off it this is getting to be ridiculous pulling in there and I have to wait to Pump Fuel on the ones that are working

  • David Altman says:

    TO WHO IT MAY CONCERN; I VIST ONE OF YOUR STORES JUST A WEEK AGO AND I SEEN THAT YOU HAD A REGISTER SEX OFFENDER WORKING IN YOUR STORE ON LUCAS ST IN FLORENCE S.C HIS NAME IS EDWARD MACK IT REALLY SHOCK ME TO KNOW THAT YOU WOULD HAVE SOME ONE! LIKE THAT WORKING IN ONE OF YOUR STORES!!

  • Anne and John Burnett says:

    I’d like to commend two of your employees at store #412 in White Pine, TN.Liz Tatum and Clay Blais were very helpful in assisting us and our trailer. Their help made for a pleasant night.

  • Jardale Brandon says:

    Am a a employee

  • Lynae McClenic says:

    Since Union Pacific won’t let you ship all of your product, maybe ship by truck or another rail company that isn’t politically influenced by the left policies that are destroying our country. It may be more expensive to ship by truck, but in the long run you will save thousands of jobs of truckers who in turn purchase your products. So it is a win, win

  • Tiffani Phoenix says:

    04/14/2022
    The flying j in Indianapolis Indiana #318
    I have never had a problem doing laundry nor showering through any time of the night. But let me tell you something I can’t get either one of those tonight. I’ll because two bitches wanna be too goddamn lazy to be able to clean a fucking bathroom so a truck driver has a fucking shower to be able to get clean and then go to bed and relax but now they’re fucking ignorant there.

    • Anonymous says:

      It ain’t any better at pilot in dublin Georgia store 068 cashiers arent allowed to clean shower only managers, I see your point but also if they said they can’t or are not able it may be a manager that thinks they are all powerful and just a nasty manager to their employees and cashiers shouldn’t advance and get better at work is the mentality of places such as the pilot where I am not being put on schedule 🤔 like IF i was there I’d clean the shower I like work but I’m being put on a back burner and discrimination is being displayed by the general manager….along with terrible Treatment and usually it’s not the cashiers that are always trying to be lazy it’s the fear of loosing your job because ya can’t do this or that or this because they don’t want others getting better and taking their high payed position…..so mostly the cashier be wondering if I did that for them I could get fired they watch the camera in morning managers and certain ones be nasty and mean to employees so cashiers stand around and it appears as if their lazy but actual they are limited. That’s the positive way of looking at it it be managemnets fault but as you said if there was 2 on shift one of them had to have the authority to clean the showers or if manager was there they should have done it. I totally agree and wish I could have been of help, maybe that’s why I am not getting hours cause I go clean the showers anyway and managers be nasty about it at truck stops and gas stations.

  • Roxanne says:

    Well I got the Covid and I was terminated after all my managers and coworkers knew I was sick and the gm was on vacation and terminated me for not showing up or calling In because of one assistant manager named Jennifer Rowland decided to be the only one who said I never showed up for my shifts and still to this day comes over to the dennys I work at and talks all this shit to my managers and coworkers about me I had Covid and out of work for 3weeks and thanks to the awesome management who works here at the springville flying J really know how to treat the best employees guess that’s why they have shitty drug addicts who work for them and no reguard for the good ones they get but don’t stay because why work for a bunch of shitty back biting shit talking employees who don’t like you because you actually work and do your job. Thanks Jason Bird and Jennifer Rowland

  • Gregg Hunt says:

    Well 23 Dollard for prime parking in Tulsa OK seems a little to me.Will be the last time I stop at Tulsa

  • Charles says:

    I don’t know who is managing the Pilot in Williston ND, but I’ve never seen anyone in charge. There’s other women there that are rude and yelling at the staff and the customers. I fuel there and won’t be doing so any longer. I fuel with Pilot because I have I have a Pilot card. Someone needs to do something about this. I don’t know how they keep employees or I guess they just don’t care about people. Can only hope that someone checks out this store.

  • james says:

    i got fired and the stored the didnt follow company policy she had her mind set on firing she had my employee deleted the same day so i cant excess to get my paystubs or my w2 form and i was told cant help u so now am screwed on my taxes and she also lie to the state why she fired me but that why when she fired me bunch of manger and employee quite right after cause she had her mind on firing me becuase i was following company policy i quess gotta be lazy and dont do nothing and steal from the store to keep a job even i hear from truck driver the store went down hill when the 2 best maintance person they had there go and fired that why the score been so bad the new maintance group is how they are they come in when they want to and leave when they want to i reply for my job back and i was told to screw off pretty much

  • Jen says:

    Dear Mr. corporate owner
    Pilot on halfway Boulevard today is Sunday at approximately 940 when I got there.the subway store was open but the young boy said they were closed and he can’t serve me because he’s under age and they normally do not close until 10 o’clock on his treated me very rude.
    Also went to manager of pilot and they also told us if he’s under age that he cannot serve us even though they are open so I just think this subway should just close up because they are only open when they want to be. The staff are always ignorant like we are bugging them. I’m over the subway all together. My daughter has very bad stomach issues and we went there because she was hungry. So I had to tell her she couldn’t eat. Y’all are really gone down hill and I’m not the only one who complains. Y’all be going out of business with the customer service you provide.
    Hagerstown md
    Halfway Blvd

  • militarybratt68 says:

    I’m a CMV Operator, who has had several surgeries including a total hip replacement that still very bothersome. I parked in a handicap parking spot (it said nothing about being reserved in or on this parking spot the reserved spots are clearly marked.)I had my handicap placard displayed in the window. Half way through my 10 hour break I was woken up and forced to move or be towed… What total BS. They told me that is a reserved spot and I had to move out of the handicap spot.. How about I get the ADA involved?

  • Michelle says:

    I was fired the Tuesday just before Christmas via text message with no explanation as to why I got terminated. The day before, Monday, I was told to do my job half way and to finish later and I don’t work like that, I do things right the first time so I can do other things instead of rework for doing incorrectly the first time. Then I asked for the supervisor to open a register for me to use that was closer to drive so it would be less painful for me and help to alleviate my disabilities that was known at time of hire and was told to not ask questions the rest of the night and just do what he says to do, next thing I knew he, the supervisor, came to me and told me I was really pissing him off and he was going to send me home, yet no policy rules were broken and I was doing my job as best as I could considering my disabilities. So I left as a result of the bullying and embarrassment I felt due to him doing this in front of customers and employees. I was humiliated and couldn’t figure out what I did to deserve being treated so unfairly and with such hostility towards me. I left and went home crying that night and now I am unemployed and I didn’t do anything for this to be done. SALEM, OREGON location has problems in management bullying and needs to stop.

    • Anonymous says:

      I agree with you I have disabilities such as I’m autistic and have health issues but I can still work dispite doing everything the best I can I said about going to college and he said he’d schedule me in but nothing doesn’t call me back or anything so I don’t know if I still on schedule or fired or still hired I have no idea I started end of December 2021 and June 2022 no hours put on schedule the last condo I had with him in his office he said I can do basic anything can’t do basic work said that I am a Debbie downer at the counter…none of it is true but he knew I have disabilities and just cause I asked about shift manager or even more hours those are some of the cruel words he said to me and my drawer never ever was short only but 2 times being my fault during the whole time I was on the schedule and given hours….and my coworkers that still have hours there sid it’s unfair and it’s weird how you on the schedule then on a list but your still asking for hours and he never fired you or told you you fired at all? I’m like nope nothing they said they all just about to quit what 5 or 6 he has working but there’s other employees too he just don’t give hours to is what they was saying and shows discrimination. 🤷 and has already to my face done that and told me cause I teared up that I need therapy and whe. I started college I talked to someone cause I couldn’t cope with how I was being treated unfairly I did tell him I sit after I clean tons of things cause I feel dizzy or light headed at times but sitting helps relieve that and he just didn’t seem to like that at all but knew I had some health issues but I did take care of it too…crazy how pilot not hiring the right managers ones that are kind and understanding and actually stick around and aren’t lazy and ignorant towards employees

  • Pissed off customer says:

    Flying J in Pembroke, New York. Worst customer service ever experienced in any of the flying J. Evening shift to be exact. I bought 9 wings for the the hot bar. I asked for some ranch. He gave me 3. I asked for 4 more. He only gave me 3. How am I suppose to eat 9 wings with 6 small square ranch dipping sauce??? Y’all need to at least make a sign or let us us that certain amount of wings comes with certain amount of dipping sauce. If not. Than give the customer the amount he or she is asking for. He had an attitude when I asked if I could have the flats only and not the drumstick. Why the flats only? Because most of the drumsticks on these wings are not fully cook all the way. But he had an attitude about it and said…”we don’t have anymore flats”… but I’m looking right at the hit bar and know there’s more flats in there. Now I can’t enjoy my meal because I have to eat the other wings with out ranch. I will never buy any food from here again. If you’re having a bad day. Stay home. Don’t come to work with that attitude. If I’m paying for it. Than I would like it to be to my likings not because you want to save ranch. You ain’t paying for it I am. Horrible I’m so disappointed I just threw all the wings in the trash in my way out. That’s how bad it got that I lost my appetite. Straight bullshit if you ask me.

    • Employee says:

      I agree and I work for flying in tennessee. The customer is always rite.they should always have the customer in mind.

    • Crush says:

      Sounds like you just want something to bitch about if you ask me 🤷🏾‍♀️. They have other customers and no time to stand there digging around for “just flats”

  • keith Shifflett says:

    I come into work and ask by manager to take ppl home with no car. I’m not doing it anymore I was hit from behind

  • Guest that is ashamed to stop here says:

    If you are looking for a lot lizard or any METH TO POT pilot in NLR ARKANSAS is the place tell girl named bev want the 10:15pm special and she will give you her number to text detail or if want drugs she will introduce you to her maintenance person named Tyrone in white Honda truck an he will hook you up

  • keith a Shifflett says:

    I work for store 491 my boss tells me I’ll get my paycheck next week with over time on it. I live week to week. I need my money now I owe rent. I work for you why can’t I get my money.???

  • Brady Hicks says:

    I’m at the Flying J Truck Stop in Republic,MO and I’m a truck driver and your laundry facility is nasty as hell and I did take pictures of it. Something needs to be done about this ASP especially with all the Viruses and all going around. Don’t you think us truck drivers deserve better than this treatment when we stop at one of your truck stop?

  • Christina Haller says:

    Trucks are never fixed drivers asked to drive anyway very dangerous and illegal can not get ahold of anyone at corporate Arizona Phoenix yard

  • Shane Freeman says:

    I was fired for putting out fire Greenville pilot ShaneFreeman 0 2 10 1987

  • Albreto says:

    I would give a lot of locations1 star. me being otr…cleanliness, distance from other trucks in front of you while backing and a good washer is highly important. This is one of the nastier truck stops and do not use washer number 2, your clothes will still be soaked with water after they are done washing…I had to squeeze the rest of the water out by hand. Clearly the employees doesn’t care about the cleanliness of this location. The only good thing about this location is ample parking but thats even tight when backing up as far as the space between you and the trucks in front of you. Clean showers. Food area looks clean. Washer doesn’t clean clothes well at all…I’ve attached a picture of my shirt and I had to pay twice to dry my clothes completely. I wasted so much time washing and drying clothes. What I did wash wasn’t really clean so I have to spend more money somewhere else to wash and dry again. I run into so many problems pertaining to cleanliness at a lot of pilot/flying j locations. This was my first time using the washer and dryer…highly disappointed.

  • David devainy says:

    I wanted to say that the young lady that works at the pilot in Rocky top Tennessee on third shift is so welcoming and so sweet she is one of the reasons that I stop in there every morning on my way to work, no matter how bad your morning’s been when you walk in that door she is always hi how are you this morning and when you leave it’s always you have a good morning changes your whole day for you! They need more employees like that!

  • Bobo says:

    Over the years I mostly have a good experience at pilot/ FlyJ stops, today was the exception and holy disappointment from flyJ #649 in south Indianapolis Indiana.
    The long term buildup of filth and rubbish not one or two days worth …but days worth yuck!!!!
    Bathrooms showers filthy gross …no inventory …what inventory they had was struin about, no order among products with the filthy floors, doors, windows, trash overflowing ….OMG the manager had the balls to tell me off when I questioned the condition of the store.
    There is no excuse I don’t care to hear about lack of employees as the continued excuse with everyone.

    Corporate you are failing in monitoring your standards that your attempting to impress upon me and other professional drivers …that you care….not in this case
    Major communication failure on corporate expectations of managers at stores and this in particular store has no reason to be open. The health department would shut it down today … shame on you Corp office.

  • Gregory says:

    Called in pilot report claim # cs 20-111453 06/23/21 about wasco Oregon the 04/04/21 transaction # 24628012Y006B5Z2D pilot account # 7777 9081894187 Gregory Scot brown browgs11@gmail.com 801 502 5356 09/10/21.

  • Paul says:

    Pilots and Flying J’s are getting/or already got not for truckers. Trucking is a 24/7 business. Most of them there is no decent food late hrs or overnight. Now also getting to where showers are being shut down over night.claim no one to clean them. They also don’t care about the outside appearance either at most locations. I only stop because that is where my company gets fuel

  • Bob says:

    Need to educate the pilot flying J employees on oversized loads I’m in Evanston Wyoming at the flying J they busted on my door twice wanting me to move I’m wide and no safe place to park, so it takes 2 parking spots and they tell me I can’t be here, 10:30 PM at night and have to leave at 5:30 AM in the morning at sun up I purchase $1600 to $3000 a week in fuel on the average, or less now I’m stirred up and very aggravated I guess oversized loads are not welcome at pilot and flying J, It really sucks working for a major trucking company and get treated like this by a vendor, if I’m not welcome to park at PJ’s it’s the same as being told dont stop her for fuel or anything else, dont park- dont fuel- dont eat-dont spen money here,dont you think? I’ll be making phone call i the morning about this

  • Duane & Tanya Lingley says:

    The Pilot #66 in Braselton, GA is the nastiest place we’ve ever been to. As truck drivers we expect a certain level of cleanliness and respect when we stop in at a truck stop. This place is so disgusting and slow that we didn’t even want to stay, let alone pay for parking. The trash was piled up in the lot, the bathrooms looked like someone crapped all over the walls, floor, and toilets, the common area was disorganized, and the people there were slow and lazy. We waited over an hour for someone to come clean the showers so we could bathe, when we got into the shower it was so nasty that we got a refund for that shower and never used it. We will NEVER come back to this place!

  • Lori Gardner says:

    I want the lady at flying jays that works at Kingman AZ on Andy devine fired.she had one customer in front of me she had another employee sitting on a crate behind her. I told her I’d like to get something out of the glass case that is over by Denny’s inside.
    Then I waited because the smart ass u have working told me I could go over there and wait by the case.
    I was going to ask another question and she told me she didn’t like me standing there watching her.i needed to go over there mean while she is still talking to the other employee that’s just sitting there doing nothing .
    Then I asked who the manager was and she said she was I said I doubt that
    .
    I turned around she tells me just to leave then she tells me to go to the other truck stop T A truck stop she said .she was very very ruid as she was laughing then I had some one call to find out her name she hung up on them 3 times and then didn’t even answer the phone.
    Iv never ever been treated so nasty at one of ur stores I could understand if she was busy or something but there was noone else and u don’t treat customers like that I want that girl fired .my husband worked for flying jays in Idaho I know for a fact they do not tolerate that kind of crap there why is this store going to be different.
    My sister just found out she has lung cancer I wanted to get her one of your glass flowers with the humping birds on it. She’s got 6 months to live .I want a letter of appoagie if u don’t fire her or something I’m just sick to my stomach how I was greeted by your employee what is this world coming to .
    Thank you Lori

  • Annie says:

    Had reserved a spot in Sheperdsville Ky. When I arrived there was no parking spot available for me. Was told to leave. Prime spots were full with cars and dollied trailers. Not acceptable that spots were being held with cars for locals. Did get a refund from Pilot/Flying J – but that was not the point. Was out of hours and told sorry – too bad for you. Not the service I expected. March 03, 2021

  • Dr. Bill Mishoe says:

    I go to the Pilot store on Fairfield Road in Columbia, S.C., every day. There is a clearly visible sign on each door telling guests that there is a city mandate requiring that masks be worn in the store. I have been in the store several times when people came in without masks and one of the employees would challenge them very kindly and sometimes even offer them masks. I am an 81-year-old customer, so I appreciate this consideration. Today, however, when I went in, I saw four people not wearing masks. I mentioned this to one of the employees and she said they were no longer allowed to require masks for some reason. If this is a policy it is very obliging to people who are inconsiderate of others, but it shows a great lack of consideration for the 95% of your customers who are trying to abide by the rules and respect others. Personally, I hate wearing a mask, but if it is a city mandate or if I think doing so will protect me and others, then I am willing to do so until I feel safe in public. I think you should reconsider whatever your guidelines to your employees are out of respect for the many customers who frequent your stores, especially the one just down the road from me.

    • Matthew says:

      You sir are obviously not a doctor.
      If you were, you would know that ALL VIRUSES are “Microscopic” and that the masks have no effect at all.
      Signed,
      Dr. Matthew

  • Kevin L Emory says:

    pilot in Cartersville GA. In on illegal cigarette trafficking.

  • Kevin L Emory says:

    Pilot knowing sales cases of Newport cigarettes to customers to take out of state for resale after being told by management to restrict sales to 2 cartons per customer.I sat at the fuel pump this morning and video recorded two guys making a dozen two carton purchases by changing shirts loading up their vehicles. So when I went inside to tell the employee she replied sarcastically (oh really you don’t say) as the guys continue to buy more right beside me. Can you say( report to ATF!) Got to love video recording on cell phones.Looks like I will take my business elsewhere. Thanks

  • rosalielemon5@gmail.com says:

    The snowville utah location, on july 3rd at 10:30 p.m. man working yelled past 5 customers to tell my daughter(after asking her name) that he would’nt wait on her because she said he robbed her house. She said that sounds like a personal problem, so get someone else to ring me up…nobody came so she put her purchase on the counter and left. This is terrible to attack a customer in line, arguing in front of a store full of customers. Also, how often donyou drug test your employees? Just wondering.

  • Bobby Gasser says:

    11 pm , mt sterling pilot. Payed for a parking place hours earlier. Arrived to find no open reserved spots. Employees in the store say they are not allowed to go out and chase off the driver who stold my parking place, but thanked me for my 15 dollars. Pilot SUkZ big time. From now til i retire its loves petro or ta. At least petro and ta makes sure your spot is there for you.

    • Ron says:

      sorry to hear about your issues with regards to that particular pilot store i can assure you however that the one in elkton goes out of its way to make sure that drivers who pay for prime parking get prime parking

  • Jeffrey Maddock says:

    I worked at store 715 Foristell mo. I left February 17. I turned in my uniforms and two months later still no final check ?

    • Harold L Raymond III says:

      Pilot bought Mr. Fuel at exit 203. First thing they did was throw out the good sandwiches and food. The regional manager must be afraid to return my call. Been waiting over a week. Sorry about your paycheck. I know the feeling.

  • Julie says:

    Thank you to flying j #61092 Rick Bodine and Travis Rineheart for helping us out of a jam.

  • John Eckl says:

    Dec. 8 2019

    To whom it may concerns

    My daughter sent my wife and I tickets to go see her and the grand kids in Washington state. She is in the army and soon will be deployed for some time. She wanted to see us before she is deployed . Since we lost our son 9 years ago in a boating accident , she wanted to make sure we saw her and the kids.

    I informed Rick Wiles four weeks before I was to go and he said no. I said I was going that family comes first. The girls at my store covered for my four night shifts.
    When I came back I was not on the schedule last two weeks I called Rick Wiles but he didn’t return my call.
    I am a good worker no sick calls , in on time for work and come in earlier when needed.

    John M Eckl

    Store # 1180

  • Terry Lenney says:

    I am a professional truck driver was planning a 450 mile trip. So I used the pilot app to reserve a spot at my destination. I’m like great I’ve got a spot reserved and don’t have to worry about finding a place to park when I get there. After arriving and fueling my truck and refer for the night going in and getting my paperwork for my reserved spot. I go out to the truck drive around the parking lot only to find no available parking what a joke. Went back to store told management they said I could call a towing company and have the person who didn’t pay towed. Wrong not my job yours you call. I wish to have a credit given to me for the inconvenience. Thanks

  • Tom Keiper says:

    You can talk all you want about corp. accomplishments, skirting bankruptcy etc, but the bottom line is your regional managers have 0 integrity… The harrisburg Pa location RV dump has been broken for 1.5 months, and personnel say “It will be fixed next week. All your adds are bullshit. Reality… high fuel prices, high food prices, lots of excuses, service sucks. I would fire the manager at this location…and the maintenance person. They are overpaid @ $10.00 per hour……..Yikes

  • Amjad says:

    Hi there, my name is Amjad and I am the electrification engineer for the electric company Ameren Missouri. I would like to speak to someone in regards to adding electric vehicle charging at your location in Wayland MO. I have called few different numbers and was hoping this will reach somebody faster. my contact number is 314-554-4639.
    Thanks

  • >