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Pieology Headquarters Executive Team
Vice President of Technology
Ness Balzano, PHR-CA
VP of Human Resources
first time i went to pieology was very impressed told everyone how good it was!!! i have been back about 6 times and it gets worse and worse every time they got rid of the wheat crust and the service that they used to have, today i went back the make or prep table was so dirty and under stocked and the two people working did not appear to have any desire to be there yet alone work i was told we are out of canadian bacon and asked me if i wanted them to look in the back if they had any more (stupid question) of course i said yes then she could not even figure out how to run the credit card reader. i see now why you can’t keep help and i can’t see why you still remain open. you have lost me as a customer, there are to many other good pizza places to go to for me to waste my time for more DISAPPOINTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Complaint: Horrible, Threatening and Hostile Customer Service.
Complaint: Incorrect Order.
On 09/12/2022 at or around 5:50pm, I visited your establishment for service and I experienced horrible customer service and your employees were extremely unprofessional with myself and with each other as co employees. Furthermore, while picking the ingredients for my pizza, a male employee, white, 5”11, 240 pounds with a blonde beard and long blonde hair and a female employee, white, 5”6, 140 pounds with brown hair were arguing and insulting each other. Moreover, after I paid for my meal and while my pizza was in the oven, they continued to fight and both walked off the job and left one employee to serve the restaurant. Fortunately, after they walked off for five minutes, they decided to clock back in (Extremely unprofessional). Out of concern for my order that I paid for and because it was still on the counter due the confusion, I inquired about my order and was meet with hostility by the white male employee I mentioned earlier. Additionally, I felt disrespected and threatened by his action. Fortunately, I am civil and mature person, so I swallowed my pride and respectfully requested him to give me my order that was getting cold on the counter that I have already paid for. It took another additional minutes, but I ultimately did receive my food. However, the order was wrong because I order thin crust and received regular crust. Further, I did not enjoy or finished my meal because of the traumatic experience and emotions I was feeling. With that being said, I am respectfully demanding a refund of $14.12 for my meal and a $100 restaurant credit for the major inconvenience I experienced. Additionally, I missed placed my receipt, however, I paid with my debit card, so I provided my bank statement as proof of payment. Furthermore, I normally enjoy your pies and receive good service. However, this experience is unacceptable and I demand to be made whole. I would greatly appreciate Pieology agreeing with my demands. If you have any questions or concerns, contact me anytime.
Sincerely Sal A
About fed up trying to get problem resolved!
I guess you really are as bad a company as your reviews say!