Where Is Pet Supplies Plus Corporate Office Headquarters

Pet Supplies Plus Headquarters Address and Contact

Pet Supplies Plus logo
  • Address: 17197 N Laurel Park Dr #402, Livonia, MI 48152, United States
  • Phone Number: +1 734-793-6600
  • Email: service@petsuppliesplus.com
  • Number of Employees: 2100
  • Established: June 1988
  • Founder: Jack Berry & Harry Shallop
  • Key People: Christopher Rowland

Pet Supplies Plus Headquarters Location & Directions

How to Contact Pet Supplies Plus Corporate Office

A company that is truly concerned about the well-being of pets should not just be about business alone. That said, an organization like Pet Supplies Plus LLC will readily be ready to attend to the inquiries raised by their customers – the pet parent(s). This means you do not have to overburden yourself with that concern – just put a call through or reach out through any medium that suits you. This also applies if you are nursing the intention of opening a franchise with Pet Supplies Plus LLC. Against these backdrops, this informative piece should be of value to you.

Ways to Contact Pet Supplies Plus LLC Corporate Headquarters

Address: If you wish to send a parcel, letter or maybe pay a visit to the company headquarters, here you have the (mailing) address: 17197 N Laurel Park Dr #402, Livonia, MI 48152, USA.

Phone Number: You could as well put a call through to speak with an official of Pet Supplies Plus LLC via +1 734-793-6600

Email: Transmitting your message through an email may suffice in certain instances, and this, you can achieve through service@petsuppliesplus.com

Pet Supplies Plus Headquarters Info & Photos

Pet Supplies Plus LLC moved its headquarters to the present site – Laurel Office Park III – in 2012 after initiating a lease agreement in a deal brokered by Friedman Integrated Real Estate Solutions. The company moved into this base from its former location at Farmington Hills, Michigan.

The building is a Class B type with five stories – Pet Supplies Plus LLC occupies the 3rd and 4th floors. It has a total size of 215,016 square feet and sits within a land span of 9.93 acres. Pet Supplies Plus LLC shares Laurel Office Park III building with other tenants; some of these include Market Place Home, Magdich & Associates, Michigan Urgent Team, NTG Air & Ocean LLC, Hexin Machinery, Broadspire, II Stanley, and Western & Southern Life

Pet Supplies Plus LLC’s headquarters has a cumulative size of 33,000 square feet and has been remodeled to conveniently support the daily operations of the employees who provide the necessary for the stores. Apart from the administrative areas, there are also several functional spaces around.

Pet Supplies Plus Headquarters List

S. No.

Country

Address

1

United States

17197 N Laurel Park Dr #402, Livonia, MI 48152, United States

Pet Supplies Plus Headquarters Executive Team

Chris Rowland

Chief Executive Officer

Chris Rowland is a veteran in the industry with experience spanning over 20 years. He had previously worked with PetSmart, rising to the position of President of the company’s Canadian operations before joining Pet Supplies Plus in 2012. He joined directly as the CEO and has been leading Pet Supplies Plus’s overall operations through strategic management. Chris has a BA. degree in Business from Western University.

Dan McNamara

Chief Financial Officer

Dan McNamara joined Pet Supplies Plus from Domino’s in 2019 and became the CFO in February 2020. In this role, he oversees the entire activities surrounding accounting, taxation, and general finance of the company. He also leads other management functions directed at projecting creditable franchising operations. Dan obtained his BSc. in Accounting from Clearwater Christian College and also has an MBA from Stephen M. Ross School of Business, University of Michigan.

Miles Tedder

Chief Operating Officer

Miles Tedder has been at Pet Supplies Plus LLC for close to years now. Prior to assuming the office of the COO in 2015, he was in charge of supply chain operations, bringing to the fore his wealth of experience in the industry. As the COO, Miles has guided the company into establishing strategies that promote improved efficiency and organizational performance. He graduated from Limestone University with a BSc. in Business and obtained an MBA from Stetson School of Business and Economics, Mercer University.

Name

Title

Heidi Char

Senior Vice President - Human Resources

Jeff Suttle

Senior Vice President of Merchandising

Nick Russo

Senior Vice President of Franchising and Stores

Stan Mac

Senior Vice President - CIO - Information Technology

About Pet Supplies Plus

History

Pet Supplies Plus LLC was founded in 1988 by the duo of Harry Shallop and Jack Berry. The company opened the first of its stores in the same year [it was founded] in Redford, Michigan, and the number of stores has since grown in leaps and bounds.

The growth trend was greatly impacted by the company’s embrace of franchising operations which started around the late 90s. By 2005, it was reported to be the third-largest pet food retailer in the US. Pet Supplies Plus presently has more than 500 stores across 36 American states. 

A major shift in Pet Supplies Plus as private equity firm, Sentinel Capital Partners closed the deal to acquire it. Again, there was another transfer of ownership in January 2021 with the acquisition of Pet Supplies Plus by American holding firm, Franchise Group Inc. Back in 2020, Pet Supplies Plus acquired 40 of Pet Valu’s stores in 2020 as the latter looked to wind down its operations in the US.

Services

Pet Supplies Plus is a privately held firm that has its primary business interest in pet supply retailing – it operates a supermarket-styled retailing business. It makes available items for dogs, cats, birds, fish, reptiles, and other small pets. These products – which entail pet food, toys, pet care formula/items, and grooming accessories – are provided under 27 different brands.

Pet Supplies Plus also has services lined up for pets through several programs. Some of these services include those aimed at providing veterinary care and consultations, grooming, etc. Additionally, through its franchising operations, the company presents individuals with the opportunity to become partners – as franchise owners.   

Facts

  • About 55% of Pet Supplies Plus LLC stores exist as franchises. Its franchise agreement attracts a royalty fee to the tune of 2% (of the total sales volume) in the first fiscal year of opening a franchise, and 3% for subsequent years.
  • The ‘You Click, We Fetch’ has been developed by Pet Supplies Plus to help customers make product orders online.
  • The company’s services and products cater to the needs of over 1.8 million pets every year.
Rate This
  • Dorothy says:

    Pet supplies plus does not offer enough coupons through text messages for people to shop. The prices are high and not many discounts are offered. As a customer more discounts should be offered for frequent shoppers.

     
  • pete palmer says:

    I go the the store in symmes twp Ohio I always find the people Helpful. Ellen at the store goes the extra mile and bends over backwards.going as far as calling you when something comes in.She should be told by her bosses how great she is doing and how she brings people back.

     
  • tony costa says:

    after seeing the other coments, no wonder i feel the way i feel, i guess it is not only in medford, ma. its everywere! unfit, unpleasant, don’t give a dam about who shops there! isn’t against the law, not to have prices on the display merchandise

     
  • tony costa says:

    AFTER BEING A CUSTOMER FOR YEARS, TODAY DID IT! STORE IN MALDEN MA. IN WELLINGTON SHOPPING PLAZA. TWO BIG WEMAN THAT QORK THERE, UNPLEASANT, AND UNWILLING TO HELP, VERY POORLY INFORMED, OR BE BOTHERED. THE ONLY ONE THAT IS ALWAYS PLEASANT, AND EVEN ASK IF HE CAN HELP TO BRING SHOPPING TO CAR, AND HAS DONE IT FOR ME RECENTLY, AS I IN THE LAST FEW WEEKS IM USING A CANE DUE TO total knee replacement. today at your shop, i asked if the food in the discount section was actually reduced, she didn’t know, SO EITHER HER OR THE OTHER STANDING BY VOLUNTEER TO GO AND CHECK, BY THE WAY. ISEN’T MERCHANDISE ON DISPLAY SUPOSE TO HAVE A PRICE TAG, IN THAT FULL SHELVE THERE WAS ONLY TUO BAGS OF CAT FOOD THAT SAID 75% OF, OF WHAT, NO PRICE, SO I ASKED WHO WAS IN CHARGE, IT WAS THE OTHER FEMALE, FINALLY SHE WENT AND GOT THE CASE + OF FOOD THAT I AGREED TO PAY FOR. I GO TO YOUR STORE AT LEAST WEEKLY AND MOST TIMES I LEAVE AFTER SPENDING AT LEAST $100+, from now on if those two are there i will walk in and walk out and go else were. they never know you, or even say hi, or smile, very unfit for the job!
    Owner of Talegre kennel of 26 adult dogs

     
  • LouAnn says:

    I decided to buy my grand daughter a pet for her birthday. I visited 5 different pet stores in the Green Bay / Suamico area of WI to do my research on which animal to buy. I want you to know that only 2 stores gave me any sort of direction and help. Both stores were yours !! The one in west Green Bay and the Suamico store. Your employee’s are awesome !! I think they had just as much fun as I did looking for the best choice. I decided on a guinea pig and we purchased him from your Suamico store. You should be very proud of your employee’s….I have a business of my own and I know how hard it is to find a good employee’s. Wilbur ( the guinea pig ) is adjusting well and the grand kids are appsolutly in love. Thank you for this great experience.

     
  • Sean says:

    4650 Forsyth Rd. Ste 175, Macon Ga. 31210 #4105

    Every visit to this location has been an unpleasant experience. Yesterday 07/17/2020 was the icing on the cake. Every time I’ve been to this location, all the staff have been very short with myself and I’m sure as well with other customers. The staff doesn’t seem to care about customer service or the quality care of your pets. Yesterday I was dealing with an emergency situation with one of my fish. I called to see if they had an anti-parasitic. The lady I spoke to confirmed and said that it was in stock. I sent my roommate to get it.
    He got to the store and asked about it and where it was. Another associate said they didn’t have it. He called me and said they didn’t have it after I just got off the phone about 15 minutes prior. He went back in and got someone else to help and finally got what I needed.
    This is just one example of the poor quality of customer service received at this location. This is just one example.
    There have been other occasions where I have been looking at fish. I pointed out to one of the associates that a couple a fish were dead. I was told “Yeah, that happens”, and they walked off. I would just like for this to be known and hopefully some type of resolution for future customers. I, however, will no longer be a returning customer and would not recommend it.
    I am a manager of a business and know how customer service should be handled. This is unacceptable.

     
  • Sharon says:

    Walked into the Central Islip in Long Island ny the manager was very rude an cocky, they had sign up buy 3 get one free. I went to purchase 3 box of dog treats and one happy birthday treat for my dog since she was turn 3 yrs old today. The manager David was like we can’t do that for you, remind you the happy birthday treat was all broken up in pieces, I’m in this store every other week spending $60 or more on my puppy. I will no
    Longer be shopping with pet supplies plus. I’ll take my money to petco where they honor an price match to any store
    Or online

     
  • Jim says:

    I’m an “essential worker” in the food industry. My daughter happens to work for pet supply plus. This is her first job. I’ve been bringing her to work and watching your protocol on how to keep your employees safe and you’re neighbors safe. One thing I don’t understand is why are neighbors allowed in the store. They come in and touch everything. It’s impossible to sanitize everything you sell. They should call up the store order over the phone. Your team can then pick the order and have it ready all while wearing protective masks and gloves. I know you know all this so I won’t go on. I’m just a concerned parent and citizen. Thank you.

     
  • Jane says:

    Like for ceo come out of his mansion and be expoised to the virus like the rest of the workers here at pet supplies plus. Measures this company has not taken to protect its employees and their families is unexceptable. Time corporate step up take care the people thats making them money not hiding in homes and offices.

     
  • Frank says:

    Because your employees cannot keep accurate records, or put them in the computer I was denied service for my dog today. There are other neighbors that have said the same, 3 to be exact.
    You have lost another customer and I’m sure there will be more. Maybe you should look into the quality of your grooming salon in Montgomery, IL
    Personally I am never going to take my dog back. Young kid who could care less and probably can’t spell

     
  • Mary says:

    I have shopped at this store for 15 years, before your company bought it out. I continued to shop there after your company purchased them. I am there almost every week. I buy Canidae dry food for my dogs. I save the UPC’s. I tried to turn them in yesterday for a free bag and was told that you do not participate in this program. I will have to purchase my dog food now at Lee’s Feed in Lockeford. they honor these programs.

    Your store has had the best selection of cat food, wet/dry than any feed store I have been to. Now, the grocery store has a better selection of Friskies and Fancy Feast wet food. You seem to be bringing in high end cat food that none of my five cats will eat. I am very disappointed.

    I like being able to go to one store to purchase what I need. With your no free bag policy and a smaller selection of wet food for my cats I am no longer able to do this.

     
  • >