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Where is Pep Boys Corporate office Headquarters

Pep Boys Headquarters Address and Contact

Pep Boys Logo
  • Address: 3111 W Allegheny Ave, Philadelphia, PA 19132, USA
  • Phone Number: 215-430-9000
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 20,000
  • Established: 1921
  • Founder: Maurice (Moe) Strauss
  • Key People: Daniel A Ninivaggi (CEO)

Pep Boys Headquarters Location & Directions

Pep Boys Headquarters Executive Team

Name

Title

Scott P. Sider

Chief Executive Officer and Director

Thomas J. Carey

Chief Customer Officer and Senior Vice President

Noreen M. Culhane

Executive Vice President

About Pep Boys, History and Headquarters Information

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Pep Boys Headquarters Photos

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  • Barbara Moore says:

    I’ve going to Pep Boys for several years, along with family members. I went to the Bay Shore, NY location to order parts, were told they would order them and was quoted a price. I come in after calling several times, very hard to get any one to answer the phone. I come in and I am told only half the parts are in. Now they want me to purchase the parts not there, at a higher price and a different brand. I tell them to order them and I will wait for them to come in. Then I come into the store and after several hours, they tell me they can not locate the parts. That was after I called the prior day and told them to check they were there and I was coming in. They tried to blame it on the service department and said they sometimes borrow parts from orders. Then they tried to say that night crew put them away somewhere and can not find them now. Now they want me to reorder parts all over again. They were very unprofessional, uncaring, and insensitive to my needs. One person there was loud and even used bad language about the man who came in to check on the store. I think that there are several employees who are disgrace to your store and should be fired. Employees have friends come in while customers are waiting for assistance and instead of helping them, they are joking around and hanging out with their friends.

     
  • Nathaniel Davis says:

    To whom it may concern, store id 0017 service work order 2303845
    ON 08/23/2018 I purchased two tires from pep boys Falken Sincera a/SN 185/70R14 80.000 mile prorated. On January of 2019 I have the car inspected. I ask the service department at my garage to rotate the tires and put the new ones up front because of inclement weather that was coming.
    on March 26, 2019 I went out to start the car and notice the front tire was flat one of the new tires.
    I payed $245.00 I took the car back to the dealership because this is where I bought them to my surprise when I took it back I found out the tire had blown the tire was bad, My service time to have everything corrected was 6 hours no one came out and told me a mechanic never showed up for work. Not my Problem. When the work was completed I ended up with three tires two I was not ready to buy. And the one I think was to replace the bad tire. I wasted a complete day on this problem sitting and waiting. I will never go back again.

     
  • Alan Oleesky says:

    I went to pep boys on Sepulveda Blvd. in Van Nuys, ca. Your people were very rude and uncaring. All I wanted was an oil change on my 2017 Honda Accord. I saw an ad that there was a discount to seniors. They advised me the cost would be $74 . I said thank you and walked out and immediately called the Honda dealer about three miles away they quoted me $36 dollars. You can charge what ever you want but when you are twice as much as a dealer that’s too far. They were rude , uncaring, and no explanation! You know what you can do with your service department.

    If you would like to contact me and explain, alan7148@aol.com.

     
  • Helen M. Pauline a loyal rewards person says:

    This email is to a Mr. Sider, a Mr. Carey, and a Ms. Culhane. I have used Pep Boys for over a decade. In which I never had a problem with the services my cars. I had my daughter go to a Pep Boys in the Hampton Roads area, and a careless mistake of replacing a cap after the services rendered, cost $6000.00. The transmission is totaled. The customer service rep. in which I spoke with was totally understanding about this situation. He gave me a claim number, and a rep. in which I understand will call my daughter within the 24 hour time line. His name is Rosario, Jason. I have full coverage on her car and we are not looking for a hand out. Her car is a 2015 Honda in which I brought for her college graduation gift. We drove it off the lot in December of 2015 with 12 miles on this car. If I have to go to the dealership in which I purchased her vehicle from there will be no problem. Please help us and advise. I thank you all for this consideration. hmp

     
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