Pennymac Loan Services Corporate office Headquarters

I been trying to get homeowner insurance company name for over a year from them they have the worst employees and this is the worst company they willnt call you back and the employees ask they don’t know anything I guess I will try to fill a lawsuit on them because they were the mortgage company at the time of the dog attack

I pay my mortgage faithfully every month on time by cashier check by using the overnight process but yet and still Penny Mac contacts me stating they have not received my payment. I used my tracking number that states otherwise. I do not know what game they are playing but when I call in they always say I need to set up payment to come out my bank account, I think not. Mail service charge me $28.05 to overnight payment and they are still denying not having my payment and this is the third time so I am going to talk with an attorney on what can be done about this situation.

This is my second home finance with Pennymac and I really haven’t had many problems but probably cause I haven’t needed much from them. Now when I do Im given the run around and they won’t refund my money in escrow. I have provided my %100 property tax exemption letter from the county and every time they say will refund me but never do and when you call you always talk to someone different who doesn’t know you situation and says they’ll refund and correct my payments going forward but never do. I’ve talked to 8 different representatives over 4 months now. Corporate needs to get more involved with rectifying these issues.

I would like to know how to get a hold of actual corporate. I’m beyond pissed at this company and wish I could cancel my loan with them. 7yrs they have been good to me. But mess up with miss communication with home insurance and them and they want to charge me out of my escrow for their none payment. Pretty messed up. Will never recommend them again

Please be advised, before reaching out to make a compliant I have reached out to the bank many times. On 9/23/2022, I noticed on my credit report that there was a issue with my mortgage company, when I called the mortagage company, Penny Mac at 3:00pm I spoke to a operator #1 who informed me that the payment made on 9/9/2022 which was process on 9/12/2022 was sent to escrow and not towards the mortgage. I informed the operator #1 that it was a mistake and that when I made previous payments I used the same method. She then informed me on how to make a proper payment, waive the late fee . I then canceled the upcoming payments to avoid the same problem, unfortunately, when I tried to save it for the month of October. I mistakenly entered a payment scheduled for 9/23/2022. I called Pennymac to informed them of what happened, the operator #2 then informed me same day transaction could not be canceled, and I would have to call the next business day.
The next morning on 9/24/2022, i called Pennymac bank and spoke to operator#3 who informed me that I should have called the same day the transaction was made, I informed that I did and they should check there records since all phone calls are recorded. I informed her that operator #2 told me to call the following day to have it removed. However, operator #3 said it could not be done, and it would need to be process before the funds are sent back. I then asked to speak to a supervisor or manager. She reported no one was available and they were all in a meeting. I was extremely upset since I had a negative balance for the weekend and needed to make other payments. However, I took the Operators word, and confirmed the funds will be sent back. On 9/25/2022, I called my bank the money was taken out of and explained the situation. They agreed to overturn the overdraft fee. On Wednesday, 9/28/2022 the funds were returned back , However, on 9/30/2022 Pennymac again took funds out, leaving my account negative. When i called, I was transfer to 4 different people who were unhelpful. ‘Finally I spoke to operator # 8, she informed me she was not aware as to why the bank was taking the funds out and was not sure what to do. This is my mortgage company and now I do not feel safe with my funds, and I have to live check to check only to now be negative and be unable to make other payment to pay my bill.
When I spoke to manager, after operator #9 was super rude, he reported that since I put a block on my account which prevents the bank from taking any funds, they will add a missing payment for the month of September 2022. I informed him, that was not fair since I already make a payment, and the one I was trying to cancel was additional payment. Manager stated that well I should not put a block on my account. I am 5 months pregnant, and this has token a huge toll on my body being stressed and having no funds.
This is not okay.

PennyMac is the worst organization I’ve ever had to deal with. Their customer service is non-existent. I’m trying to do a simple VA loan assumption from me to my friend. We are going on 90 days in the process, little to no communication with the assumption department, we blew right past the closing date, and not a single word or advisement from PennyMac. Still have no closing date. Both families are military and currently living in hotels at our own expenses, racking up thousands of dollars due to PennyMac’s employee ignorance. Avoid PennyMac at all cost!!

I searched this site for the corporate office contact information to speak with someone regarding a recent loan that I established with Pennymac. The experience has been less than pleasing, from the application process, and now to making the monthly payments. There has been issue upon issue with the payment being processed. Instead of resolution or looking into the problem, Customer Service continues to say it’s my bank. After diligently looking into the matter with my bank, it doesn’t appear to be my bank. It appears to be Pennymac‘s processing system, but yet customer service continues to point to the customer and the bank, and then penalizes the customer as if no attempts to make payments were made nor were they received. When another method of payment was done, it actually processed and shows on my bank account, as opposed to the previous payments made through Pennymac online service not reflecting any action on my bank account. my payments have continued to be reversed yet there are two debits on my account for May and Jube payments. Because a of this continued issue, I received a notification that I can no longer do auto pay and have to use Western Union or a check for my payments. Unacceptable. I intend to speak with corporate and hope I get better customer service and and actual solution, as opposed to getting letters stating that I no longer can do automatic withdrawal, as if I am the problem. Epecially when I’ve been making my payments on time. It’s aggravating and disappointing. The only reason I used Pennymac is because my last home loan was Underwritten to Pennymac, and I had no issues with Customer Service or Autopay If I knew that dealing directly with Pennymac from the application to issues with making payments would be this bad, I would have never considered refinancing my home with you.

What does it take to get you Pennymac to go away and stay away. We have never asked anyone or any organization for refinance of any mortgage. Yet we get numerous phone calls, (to a number on the federal do not call list), telling us we can be approved. I though we had made it clear to remove our name and contact information from all your solicitation lists, even got a weak confirming acknowledgement from your management team to have this accomplished. Along with this we were to have been provided with the name and contact information of the source of our name as a contact. Nothing has ever been provided to resolve the unanswered questions. Will we ever receive any answers, remember Pennymac agreed to provide answers

Now we are receiving letters from Pennymac signed by a Grant Mills executive VP. We have written this person a stern letter with same requirements plus one new requirement: do you have a license to do business in New Hampshire if so provide us with proof that document exists.

Question: Does a Grant Mills actually exist at Pennymac????

We have never done any business with Pennymac. Why would a person do business with a firm that can not accomplish what they agree to do????? Such performance does not enhance your image!!!

Good Afternoon, I am a Pennymac customer and I was completing a modification agreement. However, Pennymac has the incorrect address on both the modification paper to be filed with the District of Columbia as well as my 1098 Mortgage Interest Statement. I have made several requests to correct this and nothing yet. Actually, I was told that the Mortgage Interest Statement could not be corrected. Therefore, I will be sending a letter to Pennymac corporate. It this matter is resolved within 10 business day, I will be contacting my former boss who is now the Secretary of HUD and retaining legal counsel to get this handled.

My name is Kaylyn Scott Williams and am the President of Interstate Professional Group Inc. We are interested knowing how to do business with PennyMac providing appraisal services. I will follow up with a letter.

I am a Mortgage Loan Customer and I am experiencing very Poor customer Service from PennyMac. Please have someone contact me .