Where is Peloton Corporate office Headquarters

Peloton Headquarters Address and Contact

  • Address: 125 W 25th St, New York, NY 10001, USA
  • Phone Number: +1 855-842-3860
  • Fax Number: 212-790-4545
  • Email: support@onepeloton.com
  • Number of Employees: 618
  • Established: 2012
  • Founder: JOHN FOLEY
  • Key People: TOM CORTESE, YONY FENG

Peloton Headquarters Location & Directions

Peloton Headquarters Executive Team

Name

Title

JOHN FOLEY

Founder & CEO

TOM CORTESE

Chief Operating Officer

YONY FENG

CTO

HISAO KUSHI

General Counsel

GRAHAM STANTON

SVP Global Marketing & Sales, Peloton Digital

FRED KLEIN

Chief Content Officer

CAROLYN TISCH BLODGETT

Senior Vice President, Brand Marketing

TIM SHANNEHAN

Chief Revenue Officer

JOHNNY JIANG

Head of Acquisition Marketing

BEN HOLSTEIN

Vice President of Global Operations

About Peloton, History and Headquarters Information

Peloton was founded in the year 2012. The company has been active for almost six years now. The founders of the company were Graham Stanton, Hisao Kushi, John Foley, Tom Cortese and Yony Feng. In the year 2017, William J Lynch Jr joined Peloton as company president. Then in the year 2018, the company had announced plans to expand into Canada and also the UK, by the end of the year 2018. During the year 2018, the company had acquired Neurotic Media, which was a music distributor. In the year 2019, the company was sued by multiple music publishers for using copyrighted music in their videos without proper synchronization licenses. The action resulted in changes to music used in its sessions, as well as the removal of certain programs that used the songs specifically-named in the suit. Users also had criticized these changes as it was affecting the quality of its product as well. The headquarters of the company is based in 125 W 25th Street. The name of the place is New York, while the name of the state is New York, USA. The pin code is 10001.

Peloton is an American company that focuses on providing various kinds of exercise equipment and also media services, to its customers in the USA. The company has 37 retail locations along with two studio locations too. The current CEO of the company is John Foley. As of the year 2017, the total number of employees working in the company is more than 400.

The primary services provided by the company include allowing customers and clients to obtain various kinds of media services and excising equipment, that are manufactured and sold by the company itself. The company mainly sells stationary bicycles and treadmills.

Peloton Headquarters Photos

  • Klayton says:

    This product was supposedly the go to tread! Top of the game, the “must have.” It’s been a joke since we received our tread. Customer service is absolutely terrible. We have had nothing but on going issues with our equipment since our purchase date back in march. The so called “technicians” they had that set up the tread smelled like they just smoke weed the whole trip to our house. The installation was terrible, they scratched the walls down the hall, cut the workout mats in our exercise room. The initial install was a disaster because they pinched the power cords going to the monitor so the tread kept shorting out. It would literally stop completely and the screen would go black during a full run posing serious injury. Customer service said it was the screen. Peloton sent a new touch screen, it didn’t solve the problem. So next they sent handrails with two totally incompetent “technicians” that had no clue how to replace the handrails. After them spending half an hour reading the instructions and speaking on the phone with their coworker they were able to finally replace the handrails. They didn’t even know to remove the screen before removing the handrails. Once installed they said you good home boy and left in a hurry. The tread mill was drug across our mats….again. They left the room trashed, they left all the trash from the packaging in our carport. They literally looked like they’ve never even seen a treadmill when they unboxed the handrails. They didn’t move the tread back to where it was initially. When I started the process the set up the tread there was a loud noise coming from the motor area. I removed the plastic cover at the bottom of the left upright
    Extension that connects to the handrails. The “qualified” technicians dropped a bolt into the motor drive compartment, the bolt was caught between the motor pulley and the drive belt. So when the tread belt began to calibrate the bolt was wedged in between the pulley and the drive belt causing the belt to start breaking. There’s always Bluetooth and connectivity issues, the screen will freeze during workouts. I’m absolutely sick of this machine. I hate it. I hate the service, I hate the long hold times and rude customer service. The reason we decided to go with peloton was because it was supposedly the best, we spent well over $3000 on it and have had nothing but problems and terrible installment and customer service experiences. Peloton has agreed to sent us a brand new replacement, but I DO NOT WANT to own another piece of peloton equipment or have to deal with the terrible customer service and faulty equipment. I want a refund and people that actually would respect my home to come remove this piece of equipment so I can purchase something more reliable. But apparently I can’t speak to anyone high enough that can approve my request. Absolutely ridiculous. Do not buy a peloton.

  • Kelly Lee says:

    I was double charged membership fees for months and Peloton refuses to reimburse me for their mistake. They state it’s in the “terms of service” that anything over 90 days cannot be contested. When a company is stealing money from their loyal (10 years with Peloton) customers and refuses to make things right that is a MASSIVE problem, not to mention a criminal act.

  • Leveto Squalls says:

    I have a bike that i bought for my wife for Christmas that continuously shut down during classes. We’ve complained almost every other month since February and have only received patchwork solutions…none that have worked. At what point does leadership step in and say, “Maybe this one is lemon”.

    A company earns is reputation, not when things a going well, but during adversity. Basically, I’m stuck paying for a bike that doesn’t work. Peloton has failed my family.

  • Maureen Bolton says:

    Customer support is less than useless. In early August, I contacted Peloton to arrange for a Peloton treadmill I purchased to be assembled at my home. A date for such assembly was scheduled and I was assured that I would be contacted prior to that day for an arrival window. I was never contacted and after clearing my schedule for that date, Peloton failed to show. I contacted customer service to inform Peloton and after apologizing profusely, customer service scheduled another date, only for the same thing to occur over and over. Each time, I had to wait over forty minutes on hold to talk to a support person, who would profess horror that no one showed up on the scheduled date, provide me with another date and assure me that this would never happen again. When I requested a name and direct number, so that if there were to be a problem with the new date, I wouldn’t have to wait on hold and explain the issue to yet another customer support person, I was told that even though the person I was speaking with was the most senior person in customer support, she/he could not give me her/his last name or direct telephone number or email because Peloton is concerned about the safety of its support staff. Why would Peloton feel it needed to protect its support staff from its customers? At any rate, when Peloton failed to show up on a scheduled date for the sixth time, I requested a refund. I was told that the refund could not be processed until….the treadmill was picked up on yet another “scheduled date”. When I patiently explained that I couldn’t accept yet another assurance that Peloton would show up on a scheduled date and that I just needed to buy another treadmill from another company, I was promised by Dan L. (Of course I don’t have his last name because, per company policy, he had to protect himself) that Peloton would show up on October 10th, the unassembled treadmill would be picked up and that my refund would be processed. Guess what, today is October 10th and surprise, no one showed up. Dan L., is not answering any of my emails or texts to a general customer support email and phone number that he provided me. My next step is to contact the attorney general of my state and the FTC. Peloton equipment is not inexpensive and I bought my treadmill in good faith. I feel so frustrated and cheated for wasting so much of my time and money.

    • Klayton says:

      My wife and I are dealing with the same issues. Absolutely terrible service.

    • Karen Anderson says:

      Maureen
      We are going through the same issue it hasn’t been 6 times. We are in Temple Tx do you mind if I ask what part the country you are in ? I have a feeling since we are 60 miles from Austin we might get the same runaround and should cancel the order

    • Vicky says:

      Same thing here. I’ve been trying to get my bike fixed for over two months! Today was the 6th appointment that the service provider failed to show up to. Had I known this was their customer service reputation I would have never bought s this bike.

  • WS says:

    Inexcusable customer service. Your so called “leadership team” is a joke. The fact that concerns are unable to be escalated past them is mind-blowing. Over two weeks without resolution of a concern and the inability to escalate further than a “leadership team member” is utterly disheartening. That, coupled with the fact that I am forced to speak with someone new every time I call (I’ve lost count of how many people I’ve spoken to over more than two weeks) makes it that much worse. I will be shouting how awful my experience has been with Peloton from the rooftop (social media pages/groups and I will be frequenting the showroom down the road) in hopes of saving other folks this ridiculousness! My guess is the company has grown so much they don’t care about the one or two customers they lose here and there. Very sad being that they stress how much they care about their members. All a smoke show.

    • Lawrence Lyttle says:

      The experience with Peleton getting a bike we paid for to be delivered is angry making beyond words. It is reprehensible how bad this company’s operations are!!
      NEVER BUT ANYTHING FTOM THIS COMPANY.

  • KP says:

    Worst customer service I’ve ever experienced along with a faulty bike+ that I’ve been trying to return since receipt, two months ago. Always the never ending excuses and that the upper management is involved and will help.
    Ridiculous! Peloton is a dishonest company to include their delivery provider, XPO!
    I’ve also lost hours with work and personal time.
    My attorney is now involved.
    This is going to cost Peloton much more than the faulty bike.

  • Kevin Tallman says:

    I have a solution to your safety issue on your treadmill . My solution is to install a guard underneath the treadmill

  • FG says:

    PLEASE STOP, STOP, STOP!!! Your assinine commercials!! SICK to DEATH of them and the stupid guy singing ‘Ready or not’. YES, it gets stuck in our heads…But ONLY to remind me to NEVER SUPPORT PELOTON in ANY WAY for torturing us with their ads!! Brainwashing the hate of listening and watching your commercials WON’T SELL MORE of them!! Maybe you should stop paying for expensive ads and put all those savings into lowering the prices of your products! You’d sell more of them THAT way!!

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