Where is Payless Car Rental Corporate office Headquarters

Payless/Avis has been the worst car rental companies that I have been through. Not only was it a terrible experience, they took my money without permission. When I say that I mean, the senior manager at the location I was at, told me that I was not to be charged right then and there. We had something worked out. Well the next day I look at my bank account and I’m -$665!! Not only did they take my money, I’m a single mother who works hard to make ends meet. They took from my baby too. I was not able to buy food or diapers. And when I did go back up to that location to try and fix this, I had to wait 2 hours for the manager. Just a shame. Avis and payless are worthless and I give them negative stars. DO NOT EVER RENT FROM THEM AGAIN. Just a warning to everyone else. I’m still fighting to get my money back. NEVER EVER RENT FROM THESE COMPANIES. THEY WILL SCREW YOU OVER!!

Stay away from Payless. Rented a car in San Diego, and after talking with many customer service reps over the last 2 weeks and 3 hours of my time, I still cannot get a receipt. Worst and most unresponsive customer service I’ve ever experienced. Poor company systems and poor customer service – will never rent from Payless again under any condition.

My name is Brenda garcia I rented from Payless car in April they never sent me back my deposit I left them numerous voice mails nobody never returned my calls I have pictures of the whole car before I drove it out which I do all the time just incase they want to blame me now they keep charging my card I’m gonna contact my lawyer because this needs to stop I’m very upset because they lie to you and you can never get a hold of anyone

I rent cars often from Payless and Budget. This has been the worst experience thus far, from start to finish. When I went to pick up the car I was told they way I have been renting was never an option and I couldnt use 2 cards like I have previously been doing. The guy- Steve from Avis was very unorthodox with his communication with customers. Then when I received the car, it was dirty with water marks so bad it had to be washed before we left town because the glares were horrible on the windows and mirrors. There was a huge hole in the driver side carpet, along with a smaller hole too. Both visors were broke in the car. The car had dings all along the chrome trim on the doors. There was a piece hanging off from under the passenger back tire, which I didnt notice until I got to my destination. Just not a good experience at all. Turning in the car was no issue, probably because I didnt have to speak to anyone. Just left the keys in and walked away.

I was on vacation between Dec 04 – 11, 2021. During that time, I had rented a car from HOTWIRE.COM for $400 some dollars. At the airport, in Kansas City MO, I picked up my car (from Payless) and went on my vacation. After I returned, I received a letter in the mail stating that Payless was going to charge my credit card another $1200 some dollars because I had crossed state lines. However, I had not signed any such contract with HOTWIRE.COM.

I should have read these commands before renting a car from payless.

, for I too got really over charged by returning a car one day early – due to flight changes. The overcharge was $500.

My name is Terry Monson, I have files the following complaint 3 times and no one has gotten back with me with any resolution. I am trying to handle this matter at the lowest level as possible. All I need is for someone look into the matter and get back with me.

I rented a F-150 Pickup truck, pick up date was Sunday, December 29, 2019 and a return date of Wednesday, January 1, 2020. I returned the vehicle on Wednesday, January 1, 2020, at approx 6:20 am, before catching a 6:50 am flight. I returned the vehicle with a full tank of gas with no damages. I was quoted a price of $277.16 per the rental agreement. On Thursday, January 9, 2020 my credit card was charged $470.74, then I noticed on Sunday, January 12, 2020, that charge change to $747.90. Also, there was a comment saying I did not return the vehicle until 01/05/2020 which is not true. I am requesting $470.74 (the difference of $277.16 I was quoted and $747.90 what my card was charged) be credited back to my credit card on file.Your cooperation is greatly appreciated in this matter.

Terry Monson
(405) 229-5195
terry4uragent@gmail.com

My name is Kathy Johnson, Ticket #594393 I tried to rent a car on March 10,2019 but was unable to pick it up because my son rented another car from Avis in which we did not know you all was the same company. They decline me from renting the car until the next day on March 11, 2019 after he turned in his car. I locked in on paying 382, but they tried to charge me over 700 dollars less than 24 hours and told me I could cancel if I did not want the car. I told them I wanted the car but not for over 300 more than I agree upon. I need that money credited back to my card because I did not agree to pay that much for no car rental.
thanks, Kathy Johnson

I am writing a complaint for bad customer service at a Payless Car Rental in Guadalajara International Airport (GDL) across outside the Airport joined with budget center. Expedia advises me to make a complaint, the Young lady Manager Caren Rodriguez according to her is her name, was very rude and uneducated. I walked in with my confirmation which I had made on Expedia and she said there was no available cars and had nothing to do with them to take up with Expedia and rudely denied to future help me. I had taken a taxi with my family from the hotel to the Payless Rental Center and she did not care. As I asked her for somebody to help me because I needed a car she demanded me to leave or else she was calling the Federal Police. I was asking for the reimbursement and she did not even kindly tell me what I should do in a respectful manner but embarresed me infront of the public. I asked for my rights as an American purchasing on Expedia. It is fraud to list a large inventory of cars and accept payment, the customer then is left without a rent a car. I would like for a Customer Service Manager yo contacto me in reference to my complaint. My cell number is 832-907-2710. Thank you, Ms. Rodriguez