Where is Party City Corporate office Headquarters

Party City Headquarters Address and Contact

Party City logo
  • Address: 477 Route 10 East, Randolph, NJ 07869, USA
  • Phone Number: +1 973-537-1707
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 2,000
  • Established: 1986
  • Founder: Steve Mandell
  • Key People: James M. Harrison, CEO

Party City Headquarters Location & Directions

Party City Headquarters Executive Team



Gregg A. Melnick


Gerald C. Rittenberg

Chief Executive Officer of Amscan Holdings Inc.

Steven Skiba

Chief Information Officer and Vice President

About Party City, History and Headquarters Information

Party City was founded in the year 1986. The company has been active for almost 33 years now. The founder of the company was Steve Mandell. The company was started with an investment of almost $125,000. The first Party City franchise store opened in the year 1989 in Hazlet, New Jersey, and by the year 1990 Mandell also owned four Party City stores. By the end of the year 1990, Party City outlets numbered 11; five more franchised stores were added in 1991, 16 in 1992, and another 26 in 1993, bringing the total to 58. Party City was now a nationwide chain with store locations ranging from Hawaii to Puerto Rico. In the year 2009, the company had launched an e-commerce website at PartyCity.com and in the year 2011, the company had added a Party Ideas Centre containing shopping checklists, photo galleries and video tutorials, etcetera. As of the year 2018, the company had announced that it will be opening around 50 Toy City pop-up stores. As of the year 2019, the company had announced that the chain would be closing 45 locations. The headquarters of the company is based in 477 Route 10 East. The name of the place is Randolph, while the name of the state is New Jersey, USA. The pin code is 07869.

Party City is an American company that focuses on providing various types of party supplies to its customers in the USA. The company currently has its presence in almost over 900 locations, as of the year 2015. The current CEO of the company is James M Harrison. As of the year 2014, the total revenue generated by the company is more than $2.2 billion. Also, the number of employees working in the company is more than 10,000.

The primary services provided by the company include allowing customers and clients to obtain various kinds of party supplies and halloween costumes, that are marketed and sold by the company itself.

Party City Headquarters Photos

  • Tobi Smith says:

    Party City at 845 Cortez Rd W, Bradenton, FL 34207, was remodeled in May 2022. However the bathrooms only received new flooring. In the ladies room round locks are missing from the stall doors, you can see right in. Sinks need to be re-chaulked, they look like they are coming off the wall. The men’s room has plumbing issues.The 2 green letters in the sign on the building are scratched and faded. Overhead speakers crackle.

  • Shelli Sant says:

    Don’t understand why you send out emails, and advertise on TV about balloon bouquets and free delivery.
    I have called numerous stores for different events and cant fill order or deliver due to no helium. They tell me to check back week of event to see if they even have helium. Can’t do baby shower arches unless I rent a u-haul. So…. the point is why go into your store? I can get the same service at the dollar store, which is where my friends and I go. Ohhh, and they always have helium.
    Your company shouldn’t advertise if you can’t deliver the product.

    Arizona locations

  • Christi Parker says:

    I worked for party city during 2021 my name is Christi JO Parker and I never received my W-2 form they sent it to a wrong address I need it asap, thank you

  • Nirya lane says:

    My 20 years old works for one of the stores on westheimer Houston Texas and we will be filing a police report the 2 managers there are very disrespectful and rude to the the other workers and one of them told my child she was going to murder her. No I could have taken matters into my own hands because she threatened my child’s life but we will take a better route and let the police handle this and I will be filing a complaint with the BBB. This is unacceptable and very unprofessional as a manager of the store. My daughter rides the bus home and all she asked management was could she get off by 9 so that she could make the bus cause it stops running by 10;30 & the managers got so nasty with her. She even offered to come in earlier so she can make up the hours. The manager yelled at her and put her out the store and tried to fight my child. She then made nasty comments about my child to another employee. This is not the way a manager is suppose to behave

  • Mama says:

    In Coolsprings (Nashville) TN, they have a realistic scary prop person with a moving bloody knife AT the inside entrance door. My young kids were utterly freaked out and lost sleep over this new fear of a masked man with a blood knife. It’s not even Halloween yet and wasn’t tucked away with Halloween decorations. Just a greeter. Now, I can never bring my business back bc of traumatizing kids. I saw the same experience unfold with another mom who entered right after me. So

  • Wynona Barnhill says:

    I placed an order for silver foil pans in July. When the pans arrived they were 27 pans short…1 pack of 1/2 size pans, 20ct, I only received 1 1/2 pan. I also ordered 1 pack of long size pans, 10ct, I only received 1 pan…I have called to have this rectified several times, to no avail…each time the representative says it’s handled….I would either like to get the pans I ordered or receive a refund.

  • Lisa Holy says:

    Has anyone from your corporate offices busted the Memphis, TN location in Poplar Ave? If not, you should! I have been coming here for about 20
    Years but no longer. It looks like a second hand bad garage sale and is utterly shameful. This use to be a really popular stop
    For costume and party needs. What are you thinking? I literally asked them if they were going out of business and received an eye roll from the girl. Whims the counter. You rarely even get spoken to when you go in there’s. Go on and shut this fiasco down lol.

  • Laura says:

    I placed an order for a custom yard sign for an event this weekend and it arrived bent and mangled with a hole in the box. The sign is also damaged along with the stand. I am getting the runaround from your team.

  • Disappointed Customer says:

    Re Newport News, VA Store #5280. On July 29, 2022, I ordered 4 balloon bouquets (8 balloons per bouquet) for a 100th anniversary formal event (which will not be repeated in my lifetime!). Arranged for next-day delivery to local Convention Center about 9 miles from store. Was given delivery window of 3p to 5p (and specified that I needed delivery BEFORE 6pm). When balloons had not arrived by 5pm, made several calls to the store to get delivery updates. Finally got someone at 5:30pm who reported that the delivery person did not show up and balloons would be delivered via Uber. Balloons arrived around 5:50pm – 2 bouquets per bag. The bouquets were in a TANGLED MESS and the weights were NOT attached. For 20 minutes we tried to untangle the first 2 bouquets and gave up on the second set of bouquets that were also tangled up in their bag. So I ended up with 2 balloon bouquets instead of 4. I called the store again around 7pm and spoke to manager Jaimie(?) who told me that they put the bouquets in 2 (NOT 4) bags because the Uber driver’s vehicle wouldn’t accommodate 4 bags. She half-heartedly offered a refund if I had my receipt and would drive back to the store on Monday. She did NOT offer to re-send the 4 bouquets ASAP.

    I terminated the call after telling her that I was TOO FRUSTRATED and TOO DISAPPOINTED to speak calmly and respectfully and would address this on Monday (08-01-22). On Monday, I contacted the Norfolk, VA store to determine the best course of action (rather than drive from my home in VA Beach to Newport News—34 miles each way). The Norfolk store manager (Ashley) advised me to submit feedback via the feedback portal. Although the balloons arrived late – I could have used them AS PLANNED if they had not been such a tangled mess. My suggestions:

    1. Improve the balloon delivery process (ONE bouquet per bag) to avoid tangled bouquets! If there is a fee for individual bags, simply add it to the customer’s order.
    2. Attach the weights (which I purchased at the time of the balloon purchase) to the balloon bouquets please!
    3. Store managers or staff should be proactive and advise the client if there is a delivery delay or delivery problem – don’t wait for the customer to repeatedly call the store for delivery updates!
    4. Store managers should at least PRETEND that they are concerned, regretful, willing to “make it right” rather than demonstrate an “I don’t care” lackadaisical attitude!

  • Attorney at law says:

    Charlotte, NC store at Carmel commons. I, my wife, close friends and co-workers at my law firm have spent God knows how much money over the months/years with this store, but that will change due to the unbelievably unprofessional behavior/attitude of one of the store managers, “Glenisha”. She was incredibly rude with her I don’t care about your issues attitude and rolling her eyes with an extremely unprofessional tone (this has occurred on more than one occasion), she was even belittling to the poor staff person who was just trying to do a good job. Here’s the crazy thing, we’ve had other friends and persons on my staff who have similar stories of this Glenisha the store manager, my personal observation recently of her was she comes across as very racist. I say that because it was obvious watching her while waiting to check out, she most definitely treating white customers differently then the African Americans. I hope this doesn’t fall on deaf hears, because employees like Glenisha, can destroy business customer bases and certainly customer loyalty. Until She’s gone, we’ll find another place to shop…..

  • Charles m says:

    I was in a party store in San Jose, California. The manager, ‘Maria was very rude to me and told me I wasn’t allowed in the store after taking to her. This was on June 3,2022. 95122 zip code. Address is on tully road in San Jose,California.
    The piñata my wife bought didn’t have a hanger on it and I tried to exchange it for another one . Maria the manager was talking over me and then told me to leave the store for no reason. She called security and he followed me all throughout the store after I was told I could come back in to purchase another piñata . I did nothing wrong as a customer. This is how your staff treats people who just want service. I didn’t yell at her or use profanity. Someone needs to talk to Maria and the other lady who yelled at me and told me to leave the store. A lot of profiling going on just because I asked for an exchange. I’d like some feedback and would like an apology from Maria .

  • Marie Rossi says:

    Went to Party City today in Mission Viejo, Ca. on Marguerite Pky and was very disappointed with their customer service. I waited in line for the one cashier who was working while right next to us were 4 employees blowing up balloons , laughing and talking while we were forced to wait in line for almost 15 mins. while the one cashier took care of a customer. Her register had repeated problems that needed attention . Finally, someone, I guess was a manager came to help her out and I asked her why she wasn’t helping us out and she said they had to blow up balloons and fill the orders. When is the priority not on paying customers present in the store. We were treated so rude and dismissive. Please retrain these employees to have better customer relations and to understand their priority should be customers who are present in the store. Very disappointed as I shop there for all my party supplies but things have changed and it is not the same enviroment as before.
    Thank You,
    Marie Rossi

  • Arthur says:

    My daughter having graduation from elementary school tomorrow. Last graduation I will attend (cancer, stage 4), and it was ruined by very disrespectful Party City store manager. Refused to blow up few balloons. Store located in Aurora, CO at Southlands Mall. I am not sure if Kaje (store manager) don’t like people with accent, or just don’t like to work. Explanation was “we can’t do it as it is only 10 minutes left before we close”. First time I’ve heard this in USA. Party City should be embarrassed of this type of employees.

  • Jennifer Johnson says:

    Horrible service. Disrespectful manager. Balloons ordered 3 weeks in advance for delivery. Did not call to say they would be late for an event. Manager was rude and clearly did not want our service anymore. Do not use Party City Nashville store.

  • Khin says:

    What do I need to do if you got harassing by the Store manager , he wont stop texting with all this message
    I talk to HR and sent the text and also sent text to DM nothing get done why ? this just some text that he sent to me .This chris baby you telling everybody my business about me fucking Leidy (his supervising) see no one will believe you that why I got rid of you that nice young body beating that up in party city when she works and my home when my wife is gone. If you want your job back bend over ill give it to you, Im gonna Fuck you good baby bend that ass over if you want your job back see you call cooperate all you want I still keep my job Khin you can’t mess with the boss, see everybody obeys the boss im the master of you after Leidy done with this meat next its Viviana then Jasmine , al this name his employees .First I never say or contact with him since I left the store ,second if he pay million of dollar I wound not go work with him or near him at all. I hope someone do something about it.

  • N/A says:

    I need make corrections on my last post. Didnt proof read befor submitting.
    Store 197 wheaton needs help. The staff is ready to walk out. The GM is no help. We all feel we are being set up to fail. The store is a mess. Yes the store is under staffed. But thay cant excise everything that is wrong. Thank you

  • N/A says:

    Store 197 wheaton needs help. The staff is ready to walk out. The GM os setting no help. We all feel we are being set up to gail. The store is a mess

  • Donna says:

    My son was hired by Party City. The management was disorganized. He was told that he need a document from his school stating that he attends that school since he’s 17 years old.When he took the document the wana be manager was rude and called herself telling him to get out. That he was fired. This store is on Carl T Jones in Huntsville, Alabama. That manager need to be trained the right way. Learn how to talk to and deal with employees. That’s not the way you talk to people.

  • Vicki Johnson says:

    Called to voice our opinion and refused to get a superviser

  • Vicki Johnson says:

    Very rude and refused to give change.

  • Leslie Kirkland says:

    I placed an online order and tried to change it a couple of hours later and was told that the order had to be changed within 30 minutes of placing the order. There is no where on the website that is listed. Poor customer service.

  • Pamela Labrakis says:

    Hello, I normally do not email companies but I thought you should be aware. I went to your store located at 8141 S Cicero, Chicago because it is close to my work to buy trays with lids. I am aware of shortages and transporting issues with covid but this store was a complete mess. The shelves were empty – the store was upside down. I am sure the stock room is full – just need someone to bring out and put on the shelves. The girl at the register needed assistance and left the register unattended to get the manager who was very cold. Can’t she call to bring the manager to the front? I then later went to your Crestwood store – a beauty. It was clean. The shelves were faced and looked good. I found plenty of lids. the Christmas aisle was beautiful. The store was bright and organized. You really need to look into this. I will never go into that store again.

  • Disappointed says:

    Placed and order for delivery back in September 2021 to be delivered November 2021. Called to cancel not long after because I decided to pick up items at another location. I get a call November 9, 2021 from Boca Raton 22191 Powerline Rd · In Palms Plaza · (561) 208-5454 letting me know they are preparing my order for delivery. So, I asked to speak to a manager to ensure my order would not go out, as it should have been canceled weeks ago. Manager assures me he will cancel the order. (no apology from him he seemed irritated that I was bothering him about the issue). Not even 10 minutes go by and instead of getting an email stating my refund has been processed, I get an email stating your order is out for delivery. The level of incompetence blows my mind. I callback to speak with the manager who tells me its been canceled but he does not know how to send me a refund receipt. Hire better employees. Now I have to wait 5-7 days to see if they actually processed the refund.

  • Morgan says:

    I ordered Balloons for my business grand opening.
    Half of them were popped and deflated upon arrival. I have been waiting over 6 hours for replacemet from Saratoga California location
    This has delayed my business opening 🙁

  • Maureen Hutchinson says:

    I was in the Eastvale, CA Party City on 6/29/2020 at 3:04pm and the employees served a customer that was not wearing a mask and the employees were wearing their masks to cover their mouths only. When I spoke with Judy and Stephanie, sales associates about Governor Newsom’s order for businesses they employees said they knew but continued to serve the customer and wear their masks incorrectly. I consider this a blatant disregard for the health of their community. Since I am a RN I feel this as a blatant disregard for myself also. Riverside County has had an increase of Covid-19 cases and Party City is not adhering to the government mandates, therefore should be required to close.

  • Sandra Goodsoozian says:

    I’m very disappointed in my shopping experience on 12/6/19, I do volunteer work that required a Santa suit for pictures with Dogs and Cats. I found a coupon on line that would have made the purchase so much easier for me to afford. I was told that the coupon for 15% on purchases over $75.00 would not be honored even though the date included 12/13/19 and could be used instore or on line. The store is on Shaw Ave in Fresno.

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